Table of Contents

DOMAIN REGISTRATION ................................................ 2

Overview ......................................................... 2
Features ......................................................... 2
Pricing .......................................................... 2
Support .......................................................... 2
Demo ............................................................. 2
FAQ .............................................................. 3
Basics …………………………………………………………………………………………………………………………………………3
Domain Pricing ................................................ 15
Managed DNS ................................................... 16
Name Server ................................................... 17
Domain Transfer ............................................... 20

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DOMAIN REGISTRATION
Overview
Choosing an ideal domain name is the initial step to grasp the
visitors attention in the online market. SATHYA Technosoft India
Private Limited search box will suggest you with the perfect domain
name availability that suits your business. SATHYA Technosoft India
Private Limited would be the ultimate choice for cheap domain
registration with beneficial features. Check domain name
availability with our domain search box and bring your business
online.

Features

Pricing
Domain Name is the perfect identity for online business. Choose a
wise website name for your online product, service, and business.
Register your favorite domain name at lowest prices. Top Level
Domain (TLD) price list tabulated below,

TLD Registration Renewal Transfer Restoration

Price in INR Price in INR Price in INR Price in INR
Incl GST Incl GST Incl GST Incl GST
For one year For one year For one year For one year
subscription subscription subscription subscription
.in ₹ 714.00
.com ₹ 779.00
.net ₹ 909.00
.biz ₹ 974.00
.org ₹ 974.00
.co.in ₹ 1,169.00
.asia ₹ 1,104.00
.info ₹ 1,366.00
.co ₹ 2,207.00
.sg ₹ 4,916.00

Support

Demo

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FAQ

Basics
1. What is Domain?
A domain name is your website name. It is the address that users
will enter in their web browser to access your web site.

You can register your desired domain by checking its availability @

https://sathyainfo.com/domain-registration

2. How do I know if the domain name I want is already taken?

To see if a domain name is free, you must perform a domain name
lookup. If it comes up as available, you can successfully register
that domain name.

3. How to check the availability of a domain name?

Follow the below steps to check the availability of a domain name.

Step 1: Goto -> https://sathyainfo.com/domain-registration

Step 2: Type your required domain name in the search box and click
on the Search button.

4. How to buy domain name in India?

SATHYA Technosoft India Private Limited being a leading domain
provider, provides domain registration at cheap rates.

You can follow the below steps to register a domain name

Step 1 - Go to https://sathyainfo.com/domain-registration.

Step 2 - Enter your desired domain name in the text box.

Step 3 – It will open a new window with available extension(s).

https://cockpit.sathyainfo.com/Domain/Check and choose the
preferable extension(s) and click Add To Cart button.

Step 4 - You may now see a list of packages for your domain name
with hosting along with the available offers. Choose the package of
your choice and Click on Continue To Cart.

Step 5 - You will now be taken to the review order page. Now select
CHECKOUT button Payment process.

Step 6 - If you are an Existing customer of SATHYA Technosoft India

Private Limited just Sign in and Continue with your username and
password.

Step 7 - You will now be taken to the Pending Orders page, where you
can find your new order. Select your order and Proceed to Payment.

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Step 8 - If you are a New Customer, you have to register yourself
with SATHYA Technosoft India Private Limited using the Sign Up Form.
Confirm your mobile number with verification process. You will now
be taken to the Pending Orders page, where you can find your new
order. Select your order and Proceed to Payment.

Step 7 - Once you done payment your Domain will be registered, and
the confirmation mail will be sent to your registered mail id.

5. How long can my domain name be and what characters can I use?
A domain name can be up to 67 characters long -- including the 4
characters used to identify the Top-Level Domain (.NET, .COM, or
.ORG). The only valid characters for a domain name are letters,
numbers, and a hyphen -. Other special characters like the
underscore _ or an exclamation mark! are NOT permitted.

6. How long will my domain name registration take?

Once your domain name registration has been approved, it can take up
to 24 hours before it is active.

7. How long does it take to activate a domain?

The domain will be registered and activated once the customer make
payment. The domain propagation period depends on ISPs. Normally it
takes around 24 hours to propagate. But sometimes the domain
propagation might take 48 hours too. If you update the name servers,
the local ISP will update their cache and only then your domain
would propagate completely.

8. What is meant by RAA verification?

Registrar Accreditation Agreement (RAA) verification is a part of
the Whois Data Accuracy specification, ICANN expects Registrant to
verify their contact information of the domain name within 15 days
while any of below actions are made

 A domain name being registered.

 A domain name being transferred in
 Contact details of existing domain is modified.

If the domain owner fails to verify the contact information withing

stipulated period of 15 days, the domain will get suspended until
the verification process is completed.

This RAA verification process came into effect from January 1st,
2014. Domain names that are already registered are not subject to
such verification unless their contact information is modified in
their client account profile.

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9. What is Domain Forwarding/Redirection?
Domain forwarding is also called as URL redirection/forwarding. It
is a technique on the world wide web for making a web page available
under many URLs. It allows to redirect web requests of our domain
name to content hosted on a different server.

An author may move a site to a new domain name. Using the URL
redirects, the incoming requests to the old URL can be redirected to
the new URL. This will help the users who use bookmarks and will
also avoid searching and detecting the new URL in search engines.

10. How will I know when my domain name is about to expire?

You will be notified 10 days, prior to the expiration of your domain
name. You must renew your domain name to maintain ownership.

11. How to check domain ownership?

Domain owner or registrar is who owns the domain name. The contact
details given while registering any domain name will serve as the
domain ownership details and it can be fetched from the whois
search. The domain owner can decide whether the details can be kept
hidden or not in the whois search.

Domain ownership plays a vital role in terms of website revenue.

Hence, domain names should be registered in their name to avoid
problem in future.

12. How to check domain registration details?

You can check your domain registration details in whois.

https://www.whois.com/whois/example.com

Just copy paste the above url in your browser and replace your
domain name in the place of example.com to look into the whois
details of your domain.

13. How to change the wrongly placed domain name?

Customer can change or delete the domain name, within 3 days from
the date of domain registration.

*Charges Applicable. Please contact the support team to know the

amount you have to pay.

* After deleting the domain, customer can place fresh order and register a new
domain name.

Some of the domain extensions may not have the permission to change the domain
name. In order to know about those details, you can mail to us at
support@sathyainfo.com.

14. How to report domain abuse?

Public Domain Registry provides domain registration services through
global partner network. To report any form of abuse activity

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(spam,phishin,adware,etc) with respect to any
PublicDomainRegistry(PDR) service,then report PublicDomainRegistry.

15. How to check domain authority?

Domain Authority is a score which is predicts based on how well the
domain is to be ranked in google search results. This calculation
can be done by combining all our other link, linking root domains,
number of total links into single score.

It will generate a report that will shows how strength of website

over time. The Domain Authority is a powerful resource which
improves analytic reports of website in a matter of seconds.

16. What is domain restoration period?

 The TLD extensions like .com / .in will have 36 days as
renewal grace period from the date of expiry.
 If a domain name is not renewed within the renewal grace
period, then domain will be moved to restoration period.
 During the restoration period, the registrant can restore the
domain name by paying a restoration fee as specified.
 If the domain name is not restored during this restoration
period, then it will be moved to the pending delete period for
5 days. In this period, the domain name can’t be restored and
after this period, the domain name will come to common pool
for fresh Registration.

17. What is Suspicious Domain?

The domain registered with resemblance to the domain name of other
registrant might involve in abusive activity. This kind of domain
names registered will be treated as suspicious domain name.

18. How to get org domain?

There are no restrictions on who can register .org domain. Any
person or organization can have own a .org domain name. The .org
domains are normally registered by non-profit or non-commercial
organizations.

19. Site is not ready? Can I still register my domain name now?
No need to have a website for registering the domain name

Yes, you can. Registering domain names before the site is really
good idea to preserve the desired name to your future website. To
register the domain name, you do not need to have a website.

20. How to check domain IP address?

Type nslookup domainname in terminal to check your domain ip address
(A record).

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21. I bought domain from you and bought hosting from another vendor.
I have imported some HTML files from their cPanel. I could not
see my home page?
Domain name is website name and hosting is server space where
website's files uploaded.

Ensure that you have mapped the domain name with hosting server by
updating the name server in SATHYA Technosoft India Private Limited.

The name server changes will take 5-24 hours at least for Domain
Propagation. If you still have issues, you will need to contact your
hosting provider.

22. When will my expired domain comes to common pool for new
registration?
Once the domain name is expired, it will take approximately 75 days
for the domain name to come to the common pool. After it is listed
in the common pool, anyone can register this domain.

Check out your Domain Availability.

23. How is domain age determined?

One of the many ranking factors in Google's search engine algorithm
is the age of a domain name. Domain age is counted from the time of
registration.

Two things that are considered in the age of a domain name:

 The age of the website

 The length of time a domain has been registered

The age of the website is determined by how long the content has
been actually on the web, how long the site has been in the
promotion and even it considered the last time content was updated
in site.

The google ranking also takes the domain registration duration into
account whether it’s registered for 1 year or multiple years.

24. I have registered domain name with spelling mistake and taken
hosting also, can i Change it?
Yes, you can. Domain registered will be in money back period for 1
days from the date of registration. Domain name can be cancelled

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during this money back period. The domain name cancellation incurs
charges and new domain name can be registered as fresh domain.

The domain name changes required on the hosting can be done by

sending request mail to support@sathyainfo.com. New domain name can
be swapped with the old domain name and name servers needs to be
updated for new domain.

25. If a whois query does not find a domain name, does that mean it
is available?
If a name is not found in a registrar's database, it simply means
that the name is not being managed by that particular registrar.

26. What are subdomains?

Subdomains are usually treated as separate sites from the main
domain site. Consider subdomains as an extension of your domain. For
example, your site is www.example.com. A subdomain would be
test.example.com.

27. What is suspended-verification-hold?

Internet Corporation for Assigned Names and Numbers (ICANN) made it
mandatory to verify the WHOIS info of all the new domain name
registration and domain contact updates.

Registered Name Holder of a domain name need to verify the domain

ownership verification process, thereby an email containing a
verification link will be sent to the registrant email address.

The link in the email must be clicked by the recipient of the email
in order to complete the verification process. Failure to complete
the verification process within 15 days will result in the domain
being suspended by the registrar.

First, check the inbox in your registered mail id. If you still
can't find it, then check the mail in Spam/junk folder. If you did
not receive mail then do contact us, so that we can re-send the
verification email. Once if its verified, domain will be active
within 2-5 hours in all ISP network.

28. How to test the domain name using local DNS server?
The changes in DNS entries might take some propagation time to take
effect. In the meantime, the site can be viewed using the local DNS
servers.

The local DNS servers are located in

In Windows:
WINDOWSsystem32driversetchosts
In Linux:
/etc/hosts

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In the host file just you need to add the IP and sitename like

mysitename.com x.x.x.x(IP)

Now the site can be viewed as such in the Main server.

For more detailed, Contact us.

29. What is Domain Propagation?

Propagation is the period of time, or delay, involved in sending
your domain's address information to all the various nameservers in
the world. Nameservers intentionally keep track of addresses for
domains in their memory for a specific period of time (defined by
the administrator of the nameserver). This speeds up the process of
looking up an address for a domain name. Unfortunately, this
"cached" information also stays in the nameservers when it has been
changed at the source of the original information (the domain's
registrar).

Nameservers refresh themselves from once an hour to once a day.

Experience dictates that 2-3 days is a good estimate for the period
of time from when a domain's DNS information is changed at the
domain registrar to when everyone in the world can see the change.

30. I have registered domain name with SATHYA TECHNOSOFT INDIA

PRIVATE LIMITED and pointed to other hosting providers server by
changing the nameservers, but still website is not active why?
The Name Servers once updated will take a time period of 5-24 hours
to propagate in all ISP's. Once domain got propagated and points to
the hosting server, it will run up and fine.

31. How do I access my site before domain propagation?

To access your sites before the domain has propagated, simply access
via the server's IP address and the username of the account.

For Linux Hosting: Type the following URL in the web address field
to access your website.

http://<serverip>/~<username>

For Windows Hosting: Login to Plesk panel and click preview link.

32. What is meant by Domain Parking?

Domain parking is a method of registering a domain name and
employing it for later use. The person, who owns the domain, will
make use of it in future. Normally, the parked domains are saved for
future use. Though the site is required only in the future, it is
generally booked earlier so that no one else books the same name.

It is also known as inactive domain. It is possible to park a

website or domain name, before it is completely launched.

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Domain Parking is of two types, 'Monetized and Non-monetized'. In
case of Monetized, ads are displayed in site to earn revenue. If it
is non-monetized, the 'Page under construction' message will be
displayed.

For e.g., 'mysite.com' is the main domain and 'myothersite.com' is

the parked domain.

33. Does it take time for activating a domain?

No, it is an automated process. Your domain gets activated
automatically. Once you make payment for your domain order, it gets
activated on its own. Only the hosting order is done by manual
process.

34. When does the domain gets suspended?

A domain will be suspended by the service provider under two
circumstances - Phishing or Scam activities. If the service provider
finds a particular website indulged in either of these activities,
then they will suspend the account of the respective domain or
website.

Your domain may also be suspended if you tried changing your profile
address or registered email id after domain registration process.

35. Will I be able to create e-mail account in domain?

No, it is not possible to have an e-mail account in domain. If you
like to host e-mail accounts, then you need to purchase the hosting
space. You can create mail accounts in either Windows or Linux
hosting plan.

36. Is it possible to create mail account with its associated domain

name?
Yes, it is possible to create a mail account with its associated
domain name, if you have purchased a hosting pack for the domain
name.

37. What is meant by domain theft?

The term domain theft refers to an act of transferring the
registration of a domain name without the permission of the owner of
the domain.

It is also referred as Domain Hijacking. This activity may cause

financial loss to the domain owner. The person who had hijacked a
domain may shutdown the website right away or else he will do any
phishing or scamming activities, so that the reputation of the
website will go down.

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38. How Domain hijacking is done?
Normally 'Domain Hijacking' is done by utilizing the loopholes in
the registration process of the domain or through 'Social
Engineering' i.e tricks or tactics used to steal a domain name.

But the common trick handled by a domain hijacker is, he will

collect details of the domain owner and personify like him. It is
like a 'Identity Theft'.

39. What are Child name servers?

Child Name Servers are generally called as the 'Secondary Name
Servers'. These are also the name servers which are registered with
the registry under a user's domain name. It can be registered only
by the person who owns the domain.

Generally, the resellers practice this method to hide the identity

of the provider from where they have hosted the account.

Suppose a provider has name servers ns11.sathyadns.net and

ns12.sathyadns.net, the reseller's clients can mention
ns11.resellerdomain.com and ns12.resellerdomain.com to hide the
identity of the hosting account.

40. How to redirect a domain name to my blog?

You can redirect a domain name to your existing blog. You must use
the Domain Forwarding method for redirection purposes.

41. What is Domain Forwarding/Redirection?

Domain forwarding is also called as URL redirection/forwarding. It
is a technique on the world wide web for making a web page available
under many URLs. It allows to redirect web requests of our domain
name to content hosted on a different server.

An author may move a site to a new domain name. Using the URL
redirects, the incoming requests to the old URL can be redirected to
the new URL. This will help the users who use bookmarks and will
also avoid searching and detecting the new URL in search engines.

42. Is it possible to move a domain to another server?

Yes, it is possible to shift a domain to an new server. In case of
any emergency conditions, if needed we can move the customer's
domains to our other servers.

43. What happens if I change the domain in the hosting end?

You cannot be able to view your site if you have modified the domain
name in the hosting end.

Normally you have to use the registered domain name in the hosting
too. If any alterations done to the domain name, then the website
will not be displayed.

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44. What is meant by Domain Sniping?
Domain Sniping is the activity of registering a domain name, whose
registration had failed immediately after its expiry. In the
meantime, the domain snipers register the domain before it was done
by the owners of the domain. In some cases, people may register an
expired domain with the intention of reselling it to its original
owner at high cost.

In order to obtain high price, the domain sniper will redirect the
site to some other site. This intends the original owner of the
domain to get back the domain name even by incurring heavy costs.

ICANN have introduced Redemption Grace Period (RGP), in order to

stop the sniping activities. This gives an opportunity for the
current domain holder/owner to re-register or renew his expired
domain within the next 30 days after expiry date. So that others
will be restricted from registering that expired domain.

45. What is meant by Redemption Grace Period?

Redemption Grace Period is a method devised by ICANN (Internet
Corporation for Assigned Names and Numbers) in order to eliminate
the domain sniping activities.

Through this method a domain owner can renew his expired domain
within 30 days from the expiry date. In the meantime, others will be
denied permission to register the expired domain. Note that domain
name cannot be registered by another registrant during the
'Redemption Grace Period'.

46. What is meant by Grace period?

Grace Period also called as renewal grace period is the time period
after domain expiry date within which the domain owner can renew the
domain by paying the renewal cost. No additional cost would be
charged if the domain is renewed during the Grace Period.

Grace period may vary for different domain extensions.

After Grace period, the domain will fall into Domain Restoration
Period. Domain restoration charge during domain restoration period
will be very costly.

47. When a domain will be removed on its own?

If a domain is not renewed by its owner before the end of its
(domain) grace period, then the domain will be removed
automatically.

48. What is meant by top level domain?

The term 'Top Level Domain' refers to the domain, which exists at
the topmost level in the hierarchical DNS of the Internet. An
example for the top-level domain is .COM.

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49. What is meant by second level domain?
A domain which is located below the top-level domain [TLD] is termed
as 'second level domain'. For example, in the domain name
Sathyainfo.com, Sathyainfo is considered as the second level domain
of the .com i.e the top-level domain. It is feasible to divide the
second level domains to further domain level.

50. What is meant by Domain Squatting?

Domain Squatting is also referred as Cybersquatting. It is the
activity of registering the domain name belonging to well-known
firms, products or even celebrities. Usually, persons registers such
domains with the aim of reselling them at higher costs.

At the same time the domain squatting is considered 'legal' at when

a domain which doesn't belong/represent a particular firm or person
or brand is registered by any person.

51. Why my site shows as Page not found?

If you haven't update your nameserver details properly, you might
receive 404 - Page Not Found when you try to access your website.

52. If I purchase a domain name, will it include space?

Just buying a domain name will not include any 'Space'. Note that a
customer have to buy the hosting space separately. You can buy space
from our respective hosting packages available in our SATHYA
Technosoft India Private Limited site.

Both the domain and hosting space are two different features. You
can buy them individually or else together. One cannot launch a
website without the domain or hosting.

53. Can I setup Google Apps for my domain?

Yes, you can do it. Note that even if a customer does not have any
hosting package, he can setup the google applications for his
domain.

54. How to connect my registered domain with google business Gmail

account?
To connect your registered domain with Google business Gmail
account, You have to sign up for Google
apps@https://gsuite.google.com/signup/business/business. Then you
can add that record and feed in your domain panel to connect
accordingly.

55. What is the difference between a sub-domain, a parked domain and

an add-on domain?
Sub domain is a subsidiary of the main domain. Example:
abc.sathyainfo.com. Creation of sub domain is totally free.

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Domain Parking is a method in which an already registered domain
name is parked along with some other domain's hosting space.
Usually, you can park a domain for free and it can be done from
control panels. But parking domains cannot have their own web pages.

Add-on domains means additional domains hosted on the main domain's

hosting space.

56. I want to change the name of the newly registered domain.

Only certain domain extensions including .COM, .NET, .ORG and .IN
can be changed within the first One day from the date of
registration. You need to mail the old domain name and the domain
name to be changed newly to support@sathyainfo.com. A minimal cost
is applicable for the change of the domain name.

57. How do I know if a particular domain is in common pool?

You can check the availability of the domain at
https://sathyainfo.com/domain-registration. If the domain is
available in the above link, then it means that the domain name is
in common pool.

Generally, it will take 40 days from the expiry date, for a domain
to reach the common pool.

58. How to use the domain for my blog?

Register a domain name. Get the name server details from the blog
website for which you would like to map your domain name. After
getting the name servers, update the 'Name servers' in domain
control panel. When the propagation ends, you can use the domain for
your blog.

59. I want https for my domain name.

If you want https for your domain, then you need to buy the
'Security Certificate and Static IP'.

60. What is Static IP and Shared IP?

Static IP:

A static IP address is a number that is assigned to a computer by an

Internet service provider (ISP) to be its permanent address on the
Internet. This means that whether you type in your URL or the IP
address of your website, both will bring you to the same page. For
example, if someone types your domain name (www.yourdomain.com) in
the address bar, that name will be converted into numbers and then
the computer will be directed to that IP address (which is the web
site).

The main reason for having a static IP address is that you can only
use encryption for e-commerce on a static IP address.

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Click here to Buy Static IP in SATHYA Technosoft India Private
Limited.

Shared IP:

A shared IP Address is an IP address which is shared by multiple

websites. In this case, the web server does a little bit of extra
work when it receives your web request and passes you to the correct
website. Typing in the IP Address will not bring you to your desired
website, under most conditions.

61. What is meant by domain alias?

Domain Alias allows the user to add additional domain name to a
website. You can assign unlimited domain names to a single website.

For Example: If your main domain name is Sathyainfo.com and the

domain alias is assigned as in.sathyainfo.com. Then, when a person
tries to access the alias website [in.sathyainfo.com], it will be
redirected to the main domain [Sathyainfo.com].

62. How to check domain mx record?

To view Mx lookup in Microsoft Windows machine:

 Start -> Run ->type cmd

 In command prompt,type nslookup -q=mx mydomainname

To view Mx lookup in Linux machine:

 Type dig mx mydomainname in terminal to check your domain Mx

record details

Domain Pricing
63. Can i have domain name free in Offer package?
Domain name registrations are not provided for free. At the same
time, if the offer packages are purchased, Domain registration is
provided free with the Hosting space purchase. Domain registration
under offer packages are comes with 12 months subscription. After
first 12 months standard price should be applicable.

64. How long domain can be renewed with normal price?

A domain should be renewed before its expiration date. If the domain
expires, you can still renew it after the expiration date for a
certain grace period. TLS's like .com, .in will have the renewal
grace period as 30days from expire date. The renewal grace period
can be different for each domain name extension.

If domain crossed renewal grace, then it will goes to restoration

period and in restoration period domain cost will be 10 times higher
than the normal renewal cost.

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65. How much does domain name cost?
The Domain Name Registration cost differs based on domain extension
chosen. Domains can also be availed with promotional pricing
whenever offers are provided.

66. Will there be any raise in price of both domain & hosting
packages?
Yes, definitely there will be change in the price level. Note that
the price of both domain and hosting are subject to change at any
point of time. The raise or decline of price amount depends upon lot
of factors.

The factors/reasons for the variations in price level are Service

tax, maintenance costs, promotions etc.

Managed DNS
67. How can i use one of my machine as my webserver Managed DNS?
Option 1:

Step 1: Purchase managed DNS at SATHYA Technosoft India Private

Limited (For this your Domain should be registered with us). Get the
name server details.

Step 2: Login to the domain control panel using the link provided by
SATHYA Technosoft India Private Limited.

Step 3: Modify name server details.

Step 4: Click Manage DNS Record. Now you can set your ip from your
account.

Option 2:

Step 1: Find a free DNS service provider [example:

http://freedns.afraid.org/signup/]

Step 2: Signup for free registration and add a domain & get the name
server details.

Step 3: Login to the domain control panel using the link provided by
SATHYA Technosoft India Private Limited.

Step 4: Select the domain and set the name server details as
provided by the free dns service provider.

Step 5: Now you can set your IP from your account in free DNS
service provider.

Page 16 of 24
68. I have registered a domain with SATHYA Technosoft India Private
Limited, I want to map that domain name to my servers IP address,
how to do that?
Use this Create DNS A Records to gather more information about
configuring your A record (server ip) in domain Manage dns end.

Once A record is added in Manage DNS and name servers updated, it

may take propagation period upto 24 hours and after the end of the
propagation period the A records will map to domain and application
will work by entering domain name.

69. How to change the name servers for Managed DNS?

Changing the name servers for Managed DNS:

Managed DNS will be functional only after you change the name
servers of the domain name to

Name Server
70. What is Name Server?
A name server translates domain names into IP addresses. This makes
it possible for a user to access a website by typing in the domain
name instead of the website's actual IP address.

Each domain name must have at least two-name servers listed when the
domain is registered. These name servers are commonly named
ns1.servername.com and ns2.servername.com, where servername is the
name of the server.

71. How to make a domain point the web space purchased from HIOX
INDIA or What are the values of the nameservers.
Name servers for HIOX web hosting packages?
This is a commonly asked question, I have purchased a hosting
package from you and have uploaded my files, how to make my domain
name fetch pages from the web space I purchased.

The answer is simple: Name Server

Once you made your hosting purchase from SATHYA Technosoft India
Private Limited, you would have received a mail with Name server
details. Or you can also contact our support team to get your
Nameserver details. Just update those nameservers to your domain and
make your domain to fetch pages from the web space you have
purchased with SATHYA Technosoft India Private Limited.

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72. I have registered domain name with SATHYA Technosoft India
Private Limited and pointed to other hosting providers server by
changing the nameservers, but still website is not active why?
The Name Servers once updated will take a time period of 5-24 hours
to propagate in all ISP's. Once domain got propagated and points to
the hosting server, it will run up and fine.

73. How long will the domain propagation process take place?
Propagation is the projected length of time it takes a domain's DNS
(Domain Name System) information to be updated across the entire web
after a change is made. The process can take 24-48 hours to complete
in full. Because of propagation, not all visitors will be directed
to your new name servers on your new hosting account; some visitors
will continue to be directed to your old name servers on your old
hosting account until propagation is complete.

How quickly visitors are directed to the new name servers depends on
their physical location, and internet service provider; it is not
something SATHYA Technosoft India Private Limited has control over.
Once propagation is complete, your site will appear on our server,
and your email will be fully functional.

There is no definitive way to tell when propagation is complete.

During the first 48 hours, even if you can see your site on the new
server, your next-door neighbor might still be visiting the site on
the old server. This depends on three factors: your ISP,
geographical location, and TTL. There are also ways to see the
propagation progress using the websites below. These will show your
website's possible visibility.

There are also ways to see the propagation progress using the
websites below. These will show your website's possible visibility.

 Global DNS Propagation Checker

 intoDNS
 viewDNS.info
 Google Workspace Toolbox
 DNS Propagation Checker
 DNS Unlimited

74. Can I upload files at the time of domain propagation?

Yes, you can upload the files during the domain propagation period.
Note that you can upload the files through SFTP, but you cannot view
your website as it will be still under the propagation. Once the
propagation period ends, you can view your website.

75. Is there any way to view my site during propagation period?

It is not feasible to access a site when a domain is under
propagation. But customers can use the 'preview url' to view their
site at the time of domain propagation.

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76. I bought domain from another company. Will you help me to change
the name servers?
No, we cannot change the name server of the domain purchased from
another company. You can ask your service provider from whom you
purchased the domain.

77. Why I am unable to ping my site?

You are unable to ping your website because you may have updated the
Name Servers. So, your domain is still under the propagation period.
Only when the domain propagation comes to end, you can ping your
site.

78. How to set up private name servers?

a) When you have both domain and hosting with SATHYA Technosoft
India Private Limited, then
1. You have to buy a Static IP with SATHYA Technosoft India
Private Limited and map the ip address with your hosting
space for the domain name under which you want to create a
private name servers.
2. To buy Static IP, send a request to SATHYA Technosoft India
Private Limited support team to create child/private name
servers for your domain name.

b) When you have only domain name with SATHYA Technosoft India
Private Limited, then
1. You should purchase a Static IP from your hosting provider
and ask their support personnel to map the IP address to
your webspace.
2. Once done, send a mail to support@sathyainfo.com with the
following details,
*Name Server Example: ns1.sitename.com
*IP address Example: 192.168.0.1

79. Where can I find the name server details?

You can find the 'Name Server' information in the setup email
itself. The setup mail is provided to you at the time of your
domain/hosting registration.

80. If I buy domain from SATHYA Technosoft India Private Limited and
space from another firm then what is the name server that I need
use?
In such scenario, you can use the name servers provided by your
hosting service provider.

81. How to check whether my domain propagated in my end or not?

You can check by ping the domain name in your command prompt (or)
Terminal.

Then ping the domain:

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 1. Open a command prompt. Assuming you have Windows, click Start
--> Run, then type cmd and press Enter.
2. Type the following into the command prompt: ping
YOURDOMAIN.COM
3. Press Enter

You should see, among other things lines something like this:

Reply from IPADDRESS: bytes=33 time=6ms TTL=56

Reply from IPADDRESS: bytes=33 time=6ms TTL=56
Reply from IPADDRESS: bytes=33 time=6ms TTL=56
Reply from IPADDRESS: bytes=33 time=8ms TTL=56

When you see your Server IP in above where IPADDRESS is you will
know it's resolved in your end.

82. Is it possible to point domain purchased with other service

provider to SATHYA Technosoft India Private Limited hosting?
Yes, it is possible to point domain purchased with another service
provider to SATHYA Technosoft India Private Limited hosting. After
purchasing hosting in SATHYA Technosoft India Private Limited, you
will be provided Name Server. Then, you have to update this name
server to that particular domain for which you have to point.

83. Link Domain from Other Provider to SATHYA Technosoft India

Private Limited hosting?
Step 1: Simply update the SATHYA Technosoft India Private Limited
hosting nameserver details to the domain in order to point or link
your website / domain name you purchased with other provider.

Step 2: First, you are required to get the nameservers details of

your corresponding hosting account from SATHYA Technosoft India
Private Limited.

Step 3: Update those nameservers to the domain you have purchased

from the domain provider.

Step 4: Do remember that, once the nameservers are updated it would

take some 5 to 24 hours for propagation. Please be patient until to
see the changes reflect in your website.

Domain Transfer
84. What is domain transfer? How long will it take to finish the
process?
Domain Transfer means changing the domain Registrar. commonly known
transfer process of domain between two registrars.

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Our system sends an Authorization Request e-mail to the registrant
Contact (Domain Name Holder) of the domain name as appearing in the
Whois Search. You should Authorize transfer by selecting the proper
link in the email.

After registrant contact's approval, Current Registrar should

approve the Domain Transfer. Ideally, your domain name should be
transferred within 5 days since the time this process was initiated.

Note that the domain transfer process will become successful, only
when the old domain owner clicks/approves the domain transfer link.

After the above process gets completed, the domain will be

automatically transferred and renewed here with one more year, then
you can manage domain in SATHYA Technosoft India Private Limited
client account.

85. Rules to follow on Domain Transfer

Important Note:
 Transferring your Domain Name to SATHYA Technosoft India
Private Limited will add 1 more year to your current expiry
date.

Important Rules:
 Your Domain Name must be at least 60 days old. You cannot
transfer a Domain Name if it is been registered in the last 60
days. Please check your Domain Name Creation date by
performing a WHOIS on your domain name and make sure it is
atleast 60 days old. Click on the below given link to check
the WHOIS status.

https://www.whois.com/whois/

 Before transfer, your domain need to be unlocked, and privacy

protection should be disabled.

 Request and get the auth code from the old registrar for
transferring.

 Transferring your Domain Name will add one year to its current
expiry date. You will be charged with 1-year fees for it.

 NOTE: If your domain gets expired with your old Registrar and
you renewed it with them, then do not Transfer it before 45
days of the previous expiry date since it will not add 1 more
year to your domain name and you will lose the Renewal fees
paid to the older Registrar.

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86. What is the process involved in domain transfer?
These are the step-by-step process involved in domain transfer
Step 1: Transfer Request
You request or order for a domain name transfer.

Step 2: Order Process

The order will be processed only if the domain name is active.

Step 3: Fetching Admin contact (Domain Name Holder) Email

Our system automatically fetches the Admin Contact (Domain
Name Holder) e-mail address by contacting the Whois Server of
the Current Registrar. However, sometimes the Current
Registrar's Whois Server may not respond to our request.
Ideally our system attempts to fetch these details every hour.
In case, the Current Registrar's Whois Server does not respond
to our system, we have to manually fetch these details. If the
status of your Transfer Order continues to display this status
for over a few hours, our support team will guide you to make
your current registrar update the contact details.

Step 4: Admin Contact Approval

Our system sends an Authorization Request e-mail to the Admin
Contact (Domain Name Holder) of the domain name as appearing
in the Whois Server of the Current Registrar. You should
Authorize the transfer by selecting the proper link in the
email.

Step 5: Losing Registrar Approval

After admin contact's approval, Current Registrar should
approve the Transfer. Ideally, your domain name should be
transferred within 5 days since the time this process was
initiated.

Step 6: Transfer with One year Renewal

After the above process gets completed, the domain will be
automatically transferred and renewed for one more year.

87. Check if your Domain Name can be Transferred

1. Domain name is less than 60 days Old - If the domain name you
are trying to Transfer is less than 60 days old, the request
will get rejected by the Registry itself. Domain names less
than 60 days old are not allowed to be Transferred to any
other Registrar as per ICANN Guidelines.
2. Domain name has been Transferred less than 60 days ago - A
domain name cannot be Transferred to another Registrar within
60 days of a previous Transfer. For example, a domain name

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 cannot be Transferred from Registrar B to Registrar C, if it
has been Transferred to Registrar B from Registrar A within
the last 60 days. An exception to this rule is the Transfer
back to the previous Registrar in cases where both Registrars
so agree and/or where a decision in the dispute resolution
process so directs.
3. You have Locked your domain name - If you have Locked your
domain name from the Control Panel provided by the current
Registrar, then a Transfer Request for that domain name will
not be allowed. You will first have to unlock the domain name
from the Control Panel and then proceed with a Transfer
Request.
4. Your Registrar has applied a Lock or Hold on your domain name
- If the current Registrar has applied a Lock or Hold on the
domain name due to some pending issue, you would be advised to
get in touch with their (current Registrar's) Support Team to
resolve this issue, before applying for a Transfer.
5. If the domain name is in the Redemption Grace Period or in the
Pending Delete status, the domain name cannot be Transferred.

88. I have made payment for domain transfer. What is the next
process?
After making the payment for domain transfer, check your mail inbox.
You would have received a confirmation mail from us. Simply click on
the 'Transfer Approve' link in the mail. This action of yours will
confirm that you have approved the domain transfer and have
confirmed us as the new domain owner.

Now the losing registrar (person who owns the domain) needs to
approve it. A mail would have already reached your old registrar.
So, you should wait until they approve it.

89. Should I pay to transfer a domain?

Customer can do the domain transfer process at free of cost with
SATHYA Technosoft India Private Limited. But customer must
compulsorily renew the domain for 1 year at the time of the transfer
of the domain name.

90. What is meant by Domain locking and how to lock the domain name?
Domain locking is a security measure to avoid illegal transfer of
your domain name to another registrar. When your domain is locked,
you will be protected from illicit third parties who might try to
transfer your domain or else reroute your name servers. There is
also a chance for hacking and modifying your details.
If you want to lock your domain name, then send a mail to
support@sathyainfo.com. The request should come from your registered
email id.

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91. What are the two types of transfer available?
Normally there are two kinds of transfers are available. The first
one is simply changing the hosting server. The second is,
transferring the domain as well as hosting package. In the first
method there will be no issues to the users. Changing both domain
and hosting may involve a lot of time.

92. What happens if the losing registrar of a domain haven't

confirmed the transfer?
Domain transfer will get cancelled in case the losing registrar of a
domain fails to confirm the transfer. The domain will not be
transferred without receiving any approvals from both the domain
owner and losing registrar.

93. When the domain transfer process will be cancelled?

If the domain transfer process was initiated earlier and if we
(service provider) haven't received any response from your old
registrar within 15days from the date of transfer, the domain
transfer will get cancelled.

94. What is meant by EPP code?

It is the authorization code for a domain name. It is also referred
as Extensible Provisioning Protocol or Domain Authorization Code or
Auth Code. It is provided by the domain service provider to the
customer at the time of registration.

The EPP code helps a user while he wishes to transfer a domain from
one registrar to another. Domain transfer is made safe with this EPP
code. It abandons the fraudulent activities like 'domain
snipping/hijacking'.

95. What is the purpose of the domain transfer approve link?

The link helps in the transfer process of a domain between two
registrars. It will have no effect on the website. Note that the
domain transfer process will become successful, only when the old
domain owner clicks/approves the domain transfer link.

96. How Much Time it Will Take to Transfer a Domain?

Domain Transfer Time: A domain transfer process may take up to 5
days to complete. In general, it all depends on the time taken by
the losing registrar (your current registrar) to confirm the
transfer. Once after completion of transfer, you will be
acknowledged through an email notification along with all necessary
information about the process.
Note: There should not be any lock with your current registrar in
order to complete your domain transfer process.

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