FREQUENTLY ASKED QUESTIONS (FAQs) for

SWAYAM JANUARY 2022 SEMESTER

IMPORTANT : All Candidates are requested to read COVID-19 related

guidelines/advisory available on NTA website.

This document is merely an attempt to provide answers to some common questions posed to us, by
the candidates. However, this list is neither exhaustive nor does it purport to be a source of
complete information on the subject. Hence candidates are advised, in their own interest to refer to
the “Information Bulletin” on this site, besides referring to the SWAYAM website for detailed
information, and ensure that they meet eligibility criteria. FAQs may be referred for a quick
reference only.

S No FAQ Response of NTA

1 What is the mode of applying for Application Forms can only be submitted through
SWAYAM exam ? online mode on the website https://swayam.nta.ac.in.
The Application Form other than online mode will not
be accepted.

Application form is deemed to be completed when the

payment of examination fee is done.

Apply for Online Registration using own Email ID -

Using the same email ID used for Registration on
SWAYAM portal.

2 Who are eligible to apply? The student/learner who has enrolled in any of the
348 courses in the January 2022 semester is eligible
to apply and appear in the examination of that course.

Though the Courses are open and available for all,

students enrolled for the January 2022 Semesters are
eligible for SWAYAM 2022 (January Semester)
Examination.

3 Can I submit more than one No. Only ONE application is to be submitted by a
application form for the exam? candidate for appearing in the exam.

However, you can apply for more than one course in

the same application form, subject to the papers opted
being held in different sessions. Candidate has to
ensure that the exams in respect of the papers opted by
him/her are not being held in the same session.

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4 I applied for one course and paid
exam fee. I want to add more courses
to my application form and pay the
additional exam fees. Can I add
more courses to my application?
5 What is the Exam Fee?
6 What documents or certificates do I Candidates need to upload scanned images of
need to upload along with the photograph and signature with the Application
Application Form?
7 How can I pay Application Fee?
Candidates can apply for a maximum 4 courses as per
schedule and shifts available. Courses distribution as
per slots are available in Annexure II of the
Information Bulletin hosted on the NTA website.
Candidates are allowed to apply for upto a maximum
of 4 courses in the same application form and also
make upto a maximum of 4 payments, subject to the
exam of each of the selected courses being held in
different sessions, four courses being the maximum as
per the exam schedule.
Candidates can add more courses to his application
already made and pay for them as per his convenience,
separately or in one sitting.
However, the application number will be the same for
all the courses applied and paid for separately or in
one go.
Category Fee per paper
For General Rs 1000/- per course
OBC(NCL)/SC/ST/PwD Rs 500/- per course
Form. Photo should be in JPG/JPEG format (size
between 10 kb–200 kb) and signature should be in
JPG/JPEG format (size between 4 kb–30 kb).
PwD certificate and category certificates are to be
uploaded, if applicable, while applying. Category
/PwD certificate should be in jpg/jpeg format (size
between 50kb to 300kb)
 Fee can be paid using Paytm through Debit
Card/Credit Card/Net Banking/UPI. Candidates
need to keep proof of fee paid.
 In case the Confirmation Page is not generated
after payment of fee then the transaction is
cancelled, and amount will be refunded to the
candidate’s account.
 However, the candidate has to make another
transaction, in case the Confirmation Page is not
generated.
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8 Do I need to send Confirmation Page The Candidates are NOT required to send/ submit the
to NTA? Confirmation Page of Online Application Form (or
any document) to the NTA. However, they are advised
to retain the following documents with them for any
future reference/correspondence:
 Copy of the Confirmation Page of Online
Application Form (Download, save and Print
at least 3 copies)
 Proof of fee paid (Download, save and Print at
least 3 copies)
 Photographs (same as uploaded on the Online
Application Form)

9 If I have made any mistake(s) while Once ‘Final Submit’ button has been clicked, the
registering/applying, can I make candidate’s details cannot be edited/changed.
changes later in the Application
Form? However, NTA shall open the “Correction Window”
as per the schedule and Correction in particulars of
Application Form can be incorporated on the website
only during “Correction Window“.

No corrections shall be allowed after the closure of

correction window and all particulars entered by the
candidate would be considered as final.

10 I have made the online payment but Such problem occurs because of drop in connectivity
my confirmation page has not been from Banks’ server to the server on which NTA
generated. What should I do? website has been hosted. You are advised to wait for
24 hours if such problem has been faced by you.

• In case the Confirmation Page is not generated after

payment of fee then the transaction is cancelled, and
amount will be refunded to the candidate’s account.

• In such cases, the candidate has to make another

transaction, to confirm and complete the application
process.

11 I have made the online payment but If it is not updated within 24 hours, send a mail at
my status is not updated on the swayam@nta.ac.in giving details of your application
system. What should I do? number, name, email ID, mobile number, payment
reference number and proof of payment, name of the
bank through which payment was made etc. Always
use the same Email ID used for registration on the
SWAYAM portal.
12 I have made double payment of exam Any extra payment made by you will be refunded to

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 fee. When will I get refund of extra you, after due verification, before issue of admit cards.
payment made by me? In case you do not receive the refund as stated above,
you may write to NTA at swayam@nta.ac.in stating
your application number, name, email ID, phone
number, payment reference number, name of the bank
through which payment was made.

13 I carried out corrections and
submitted. After submission, I found
that still there is some more
correction to be done. Can I do so?
14 Why am I asked to pay additional fee
after making corrections, in the
correction window?
After submission of corrections, you cannot reopen the
application and add more corrections. Please check
the corrections before submission.
 No fee is charged for making corrections in the
details of application form, if there is no change in
the Category.
 As amount of exam fee depends on the Category
to which a candidate belongs, an additional fee
may be applicable in certain cases when a
candidate changes his category.
 Please refer to answer to question No.5 for the fee
payable by different Categories.

15 What should candidate do, when
‘continuous timeout’, ‘Server Error’
or ‘file not found error’ occurs while
making correction in Application
Form of January 2022?
Use updated version of Mozilla Firefox/Internet
Explorer and good internet connection while filling
application form. In case of continuous time out, one
can clear cookies and history of the browser and fill
during off-peak hours

16 Will I get a refund of fee in case I No

change my category from General to
others, in the correction window?

17 Can I use my friend’s email address No, you need to use a valid and unique email address
when registering for? of applicant only. Because, all communications by
mail will be sent at the registered e-mail ID and/or
through SMS at the registered mobile number.

Candidates should use their registered email ID only

for writing to NTA.

Apply for Online Registration using own Email ID, i.e

the same E mail ID used for Registration on
SWAYAM portal.

Related to Admit Card and How to Appear in the Examination

18 What precautions do I need to take  Each candidate has to attempt the subject/s applied

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 during the examination?
19 How will I get my Admit Card?
for and indicated on the Admit Card.
 Please ensure that name of the subject on the
screen is the same as indicated on your Admit
Card. In case of any gap, please inform
Invigilators immediately.
 The name of the course/s, once printed on the
Admit Card it could not be changed.
The admit Card will be uploaded on NTA website
https://swayam.nta.ac.in as per the schedule
communicated through the website.

Candidates need to check the Admit Card carefully for

all particulars e.g Roll No. Name, Subject Group, Date
of Birth, Gender, Examination Centre Name, City, and
Category, etc.
20 If I do not get my Admit Card, whom You can call 011-4075 9000 or send a mail at
should I contact? swayam@nta.ac.in with the subject line “SWAYAM
January 2022 semester”

21 Whom can I contact in case my In case of any problem related to Admit Card, please
Admit Card has some issue, or contact the NTA Helpline numbers between 10:00
I am not able to download my Admit A.M. and 5:00 P.M. or send a mail at
Card? swayam@nta.ac.in
with a subject line – ““SWAYAM January 2022 Sem
Exam”
22 Where can I get the details of test The name of test centre along with the address will be
centre? mentioned in admit card.
23 Can I change my test city after  No, you will not be allowed to change your test
receiving Admit Card? city once admit card has been issued.
 While applying, candidates have to select any four
cities of their choice.
 Efforts will be made to allot city of examination to
the candidates in order of the choice opted by them
in their application form. Please select your
preferred choices carefully.
 However, NTA reserves the right to change the
city based on administrative exigencies.

24 What is the reporting time at the Candidates are advised to report as per staggered entry
centre? time slot mentioned on their respective Admit Card in
order to avoid crowding during verification of the
admit cards, registration, frisking, etc

25 What is the last time for entry? Candidates are required to be in the exam centre latest,
half an hour before the commencement of the exam.

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26 What documents do I need to carry Candidates MUST bring the following documents on
to the examination centre on the day the day of examination at the test centre.
of examination?
What are the things allowed to be
carried or not to be carried to the
examination centre?
I. Admit Card along with Undertaking
downloaded from the NTA website (a clear
printout on A4 size paper)
II. Any one of the original and valid Photo
Identification Proof issued by the government
– PAN card/Driving License/Voter ID/12th
Class Board Admit or Registration card/
Passport/ Aadhaar Card (With photograph)/ E-
Aadhaar/ Ration Card./ Aadhaar Enrolment
No. with Photo. All other ID/Photocopies of
IDs even if attested/scanned photo of IDs in
mobile phone will NOT be considered as valid
ID Proof.
III. PwD certificate issued by the Competent
Authority, if claiming relaxation under PwD
category, if applicable.
IV. One sanitizer bottle( small)
V. Drinking water in a transparent bottle
VI. A simple transparent pen
VII. A passport size photograph for affixing in the
designated space in the attendance sheet.

Note: Candidate will not be allowed to take personal

items such as mobile phones, digital/analogue
watches, food items, study material, lockets, bags,
electronic gadgets or any other prohibited items into
the testing room. You are advised not to bring these to
the test centre.

27 What precaution should I take while The name on the photo identification must match with
carrying document? the name as shown on the Admit Card.

If the name has been changed due to events such as

marriage, candidate must show the relevant document
like Marriage Certificate / Divorce / Decree / Legal
Name Change Document at the time of
examination.

28 Should I carry a paper to the exam No. Blank Sheets for doing rough work/calculations
hall for doing some rough work? will be provided to the candidates at the exam centre.
All calculations/rough work are to be done only in the
Blank Sheets provided at the Centre in the

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 Examination Room/Hall.

On completion of the test, candidates must drop these

rough sheets along with Admit card and Undertaking
in the designated box, as instructed by the invigilator
on duty.

29 How do I answer questions in the Detailed guidelines on the Procedure for appearing in
computer based mode? computer based tests are given in the Information
Bulletin. You may go through them.

30 Will the question paper be bi-lingual The question paper will be in English only except for
or only in English? language papers which will be in the respective
language.

31 Can I take the exam from any No, a candidate will have to appear for the exam on a
computer? pre-assigned workstation of the test center allocated to
him/her.

32 Can I move back and forth between Yes, candidates will have the option to navigate
the questions? between the questions by following instructions
available on the User Interface.

They may change even answer options, anytime

before they enter submit button.

33 What precautions do I need to take  Please ensure that name of the subject in the
during the examination? screen is the same as indicated on your Admit
Card. In case of any discrepancy, please inform
the Invigilator immediately.
 The candidates must attempt subjects as per their
choice in the Application and indicated on their
Admit Card.
 Attempting different paper would lead to rejection
of the candidature.
34 What if I could not appear in the No candidate will be allowed to appear at the
examination on scheduled date? examination centre/date/timings other than that
allotted to them in their Admit card.

Important: For those who are unable to appear on the

scheduled date of test for any reason, retest shall not
be held by the NTA under any circumstances.
35 Can I cancel the exam? No, under no circumstances a cancellation / refund
shall be allowed.

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36 If I do not take my exam, will I be No, your fees will not be refunded in case you do not
eligible for a refund? appear in the exam.

37 What will I be provided with during At the test centre, each candidate will be allotted a
the exam? desk with a computer terminal and white sheets for
rough work.

Candidates who are appearing in hybrid papers will be

given an answer book to write their answers for
Section B and Section C. They will be required to
submit the answer books to the invigilators before they
leave the exam hall.

Rough work cannot be done on any other paper/sheet,

as no other material will be allowed inside the
examination room. On completion of the exam,
candidates will have to drop these sheets in designated
boxes as instructed by the invigilator.

Every candidate would also be offered a mask. They

would be provided material for hand sanitization too.

38 Is the Admit Card to be surrendered Yes. If you are appearing in multiple sessions, you
to the Invigilators after the exam is may print multiple copies of the Admit Card, for
over? surrendering to the Invigilator, at the end of each of
the sessions in which you are appearing.
39 What is the scheme of exam? There are 348 courses for which the exam is being
held in January 2022 semester.

The exam will be objective type with MCQs.

Exam will be held in Computer Based Test (CBT)

mode for 262 courses. Of which:

In 31 courses, the paper comprises 100 questions of 1

mark each.
In 231 courses, the paper comprises 50 questions of 2
marks each.

There are 86 courses for which exam will be held in

hybrid mode.

These papers of these 86 courses have 3 Sections each.

Section A: 20 MCQs of 1 mark each in CBT mode.

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 Section B: 10 questions of 3 marks each-30 marks in
paper pen mode

Section C: 5 questions of 10 marks each-50 marks in

paper pen mode
(Candidates will be required to answer 5 out of 7
questions given)

All papers are of 100 marks.

In hybrid papers, whether
40 questions in respect of paper
section will be delivered on
screen or will they be given by
of a printed question paper?
the In hybrid papers, questions relating to Section B and
pen Section C which are to be answered on paper, will be
the delivered on the screen. Candidates will read the
way questions on the screen and write their answers on
physical answer sheets that will be provided to them at
the exam centre.

41 In hybrid papers, in Section C, I am In hybrid papers, in Section C, in case you answer

required to answer only 5 questions more than the minimum number of questions required
out of 7 questions? In case I answer to be answered, the first 5 questions answered by you
more than the questions required, will be evaluated and the excess answers will be
how will my answers be evaluated? ignored.

42 How do I know when the exam time There will be an on-screen timer on the top right
has ended? corner of your screen which will count down for the
allocated time. Candidates are advised to check this
timer regularly and allocate their time carefully.

43 Will I be able to leave early if I finish No, candidates will not be allowed to leave until the
the exam before the allocated exam entire duration of the exam is over with the exception
time has ended? of genuine medical emergency.

44 What other things should I be careful Take care to sign the attendance sheet. That is the
about? evidence of your presence in the exam.

45 I am a candidate appearing in a In hybrid papers, even if you do not wish to attempt

hybrid paper. I attempt Section A in Section B or Section C which are to be answered in
the CBT mode. physical answer sheets, you are required to sign the
physical answer sheets of Section B and Section C,
However, I do not want to appear in draw a line across the blank sheets and hand them over
Section B or Section C. to the Invigilator.

Should I still sign the physical

answer sheet meant for Section B and
Section C?

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46 In case of any technical problems
with the computer system, at the
exam centre, what should I do? Will
I lose time?
No. In case of any technical problems with the
computer at the exam centre, and you are not able to
continue the exam, inform invigilator. He/She would
fix the issue or will map you to another PC through a
proper process. Your exam time in the next session
will commence from the time your time stopped.
There would be neither loss of time nor answers
already input.

All your answers input will get auto saved.

POST EXAM RELATED
47 Will there be negative marking for a NO.
wrong answer?
48 What are the exception handling In case more than one answer are correct after
criteria? verification of answer keys, those who had marked
any of the correct answers will be given full marks.

In case the question has to be dropped since the

question is wrong or none of the answers is correct or
for other technical reasons, those who appeared in the
exam will be given full marks.

49 How will I come to know my score? Score cards of individual candidates will be hosted on
NTA website. Candidates are advised to be in touch
with the NTA website.
50 Will the Score Cards give raw marks Score cards will give raw marks of the subjects in
or percentile? which the candidate appeared.
51 Is there any criteria for qualifying in The students, who obtain 40% marks in term end
the exam? written test conducted by NTA and 40% marks in
internal assessment separately, will be eligible for
certificate and credit transfer.
52 Can I apply for rechecking or re- No. There is no provision for rechecking or re-
evaluation of my marks? evaluation.

53 How do I get my final Will be given by the respective National co-ordinator

score/certificate? after the results of the proctored exam are declared.
FAQs- Miscellaneous
53 What are the contact details of NTA? Help Desk: 01140759000, 011 6922 7700
Email : swayam@nta.ac.in
54 I am a PwD candidate, eligible for a PwD candidates with benchmark disabilities are
scribe. What relaxations am I entitled eligible for compensatory time( Extra time) at the rate
to? of 20 minutes for each hour of exam. They are also
eligible for a scribe if they have a limitation to write

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the exam and upload a certificate to that effect from
the prescribed Medical Authority, while applying.
Candidates are required to indicate their status and
whether they need a scribe or not in their application
form while applying.
NTA will provide a scribe. Candidates are not
allowed to bring their own scribe.

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