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Management skills

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Group skills
Thursday, 6/10/2022

Chapter 9: Building effective teams and teamwork


TEAMWORK
Definition
- A team is a small number of people with complementary skills who are committed to a
common purpose, set of performance goals, and approach for which they hold
themselves mutually accountable.
5 components of teamwork
1. Team size: 3-5 people (smaller groups work better than larger ones)
2. Commitment (cam kết): all team members commit to achieve the overall objectives
3. Complement of skills (bổ sung): the coordination of team members’ skills
4. General approach (đồng thuận): consensus – same opinions
5. Mutual accountability (trách nhiệm chung): shared responsibility

Groupwork Teamwork
- Individual goals - Shared goals
- Individual accountability - Individual and mutual accountability
- Individual success/failure - Collective success/failure

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Friday, 7/10/2022

Chapter 9 (cont)
TEAM SPIRIT
- Collaborative efforts of individuals working together for mutual benefit
The role of team in org
- Help to solve the complexity of the job
- Maximize capacity, minimize disadvantages of team members
- Brings about various benefits to individuals, teams and the orgs
Benefits of teamwork for org
- Improvement in productivity, volume, quality
- Reduced costs
- Team objectives in line with business objectives
- Achievement of common goals
- Creativity is enhanced
- Willing and able to adapt to change
- Improvement in morale
Benefits of teamwork for team members
- Know what they must achieve
- Become more responsible, adaptable, active and creative
- Feel supported and respected
- Highly motivated
- Gain more interests
- Have chances for developing

STAGES OF TEAM DEVELOPMENT


1. Forming: different people, individual goals
 Need for common objectives, shared goals
2. Storming (bão táp): discuss, conflict, lean towards different views
 Need for powerful team leader
3. Norming (ổn định): fixed organizations
Identify team leader
Team leader becomes less commanding
Team members improve capacity, responsibility and they are empowered
Conflict resolution, decision making
 Need for effective strategies
4. Performing: perform according to plan, task allocations for each, understand tasks of
each other, bounded, interrelation
The team is well functioning
 Need for goals, achievements
5. Adjourning (thoái tràn): relax, leave teams => create incentives, maintain relationship
Team disbandment, roles completion, mission fulfillment, dependency reduction
Performing

Norming

Storming

Forming Adjourning

Existing teams might regress back to an earlier stage of development (blue lines)

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