300-000-662 - A06 - Elccnt - 0-1000-3000 Installation Manual

EMC CONFIDENTIAL
Symmetrix
DMX1000, DMX2000, and DMX3000
INSTALLATION MANUAL
P/N 300-000-662
REV A06
EMC Corporation
Corporate Headquarters:
Hopkinton, MA 01748-9103
1-508-435-1000
www.EMC.com
EMC CONFIDENTIAL
Copyright © 2006 EMC Corporation. All rights reserved.
Printed February, 2006
EMC believes the information in this publication is accurate as of its publication date. The
information is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION

MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Use, copying, and distribution of any EMC software described in this publication requires an
applicable software license.For the most up-to-date listing of EMC product names, see EMC
Corporation Trademarks on EMC.com.
All other trademarks used herein are the property of their respective owners.
Regulatory Agency Information
Product Safety
Symmetrix DMX1000, DMX2000, and DMX3000 systems have been extensively tested and
certified to meet UL60950, CSA 22.2 No 60950, IEC 60950/EN60950; Safety of Information
Technology Equipment including Electrical Business Equipment, FCC Rules Part 15 Subpart B;
CISPR22 Class A; European EMC Directive 89/336/EEC on, electromagnetic compatibility.
The Symmetrix DMX1000/2000/3000 system is a Stationary Pluggable Type B system.
This Class A digital apparatus complies with Canadian ICES-003.
Electromagnetic Compatibility
This equipment generates, uses, and may emit radio frequency energy. The equipment has been type tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules, which are
designed to provide reasonable protection against such radio frequency interference.
Operation of this equipment in a residential area may cause interference in which case the user at his own
expense will be required to take whatever measures may be required to correct the interference.
Any modifications to this device - unless expressly approved by the manufacturer - can void the user’s
authority to operate this equipment under part 15 of the FCC rules.
Industry Canada Compliance Statement
This class A digital apparatus complies with Canadian ICES-003.
Cet appareil num_rique de la classe A est conforme à la norme NMB-003 du Canada.
Warning!
This is a Class A product. In a domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures.
ii Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Achtung!
Dieses ist ein GerŠt der Funkstšrgrenzwertklasse A. In Wohnbereichen kšnnen bei Betrieb dieses GerŠtes
Rundfunkstšrungen auftreten, in welchen FŠllen der Benutzer fŸr entsprechende Gegenmaßnahmen
verantwortlich ist.
Attention!
Ceci est un produit de Classe A. Dans un environnement domestique, ce produit risque de cr_er des
interf_rences radio_lectriques, il appartiendra alors à l'utilisateur de prendre les mesures sp_cifiques
appropri_es.
Japanese Voluntary Control Council for Interference (VCCI) Class A Statement
Korean Ministry of Information and Communication Statement
Taiwan Class A Compliance Statement
Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual iii

EMC CONFIDENTIAL
iv Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Contents
Preface.......................................................................................................................... xiii
Warnings and Cautions ........................................................................................ xvii
Chapter 1 Symmetrix Installation Setup

Symmetrix DMX1000/2000/3000 setup overview ..................... 1-2
Symmetrix DMX1000/2000/3000 hardware................................ 1-3
Symmetrix model DMX1000 components ............................ 1-3
Planning overview......................................................................... 1-12
Physical specifications ........................................................... 1-12
Transportation and delivery guidelines .............................. 1-15
Symmetrix DMX power planning requirements....................... 1-16
DMX1000 power requirements............................................. 1-16
DMX2000/3000 power requirements .................................. 1-16
DMX1000/2000/3000 optimal power wiring options....... 1-16
Symmetrix touch current compliance.................................. 1-19
Regulatory compliance .......................................................... 1-20
Choosing a UPS....................................................................... 1-21
Physical data................................................................................... 1-22
Environmental data ....................................................................... 1-24
Air volume generated ............................................................ 1-24
Power and cooling data ................................................................ 1-25
Electrical specifications and power requirements..................... 1-26
Layout and space recommendations ................................... 1-31
Environmental acclimation ................................................... 1-35
Confirming customer information ....................................... 1-35
Required items ............................................................................... 1-37
Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual v

Contents
EMC CONFIDENTIAL
Tools.......................................................................................... 1-37
Symmetrix software ............................................................... 1-37
Unpacking the Symmetrix system .............................................. 1-38
Handling guidelines............................................................... 1-39
Securing the Symmetrix model DMX1000.......................... 1-39
Checking component and cable connections............................. 1-42
Checking and securing connections .................................... 1-42
Labeling cables........................................................................ 1-43
Connecting AC power to the Symmetrix system...................... 1-44
Checking the DMX1000 AC power source voltage ........... 1-44
Connecting the DMX1000 power cables ............................. 1-45
Powering on the DMX1000 system...................................... 1-48
DMX1000 mandatory functional verification testing ............... 1-51
Testing the site PDU to the DMX1000 PLIM connection .. 1-52
DMX2000/DMX3000 AC power connection and power up ... 1-55
Checking the AC power source voltage for the
DMX2000/3000 ....................................................................... 1-56
Connecting the DMX2000/3000 power cables................... 1-57
Connecting to the AC power source.................................... 1-58
Connecting to four power distribution units ..................... 1-59
Connecting to two power distribution units ...................... 1-60
Connecting to three power distribution units.................... 1-61
Powering Up the DMX2000 or DMX3000 system.............. 1-62
DMX2000/3000 mandatory functional verification testing .... 1-65
DMX 2000/3000 site PDU to PLIM tests ............................. 1-66
Testing sites with four separate PDUs................................. 1-66
Testing sites with two separate PDUs ................................. 1-69
Testing sites with three separate PDUs ............................... 1-72
Configuring the Symmetrix service processor .......................... 1-75
Entering site information.............................................................. 1-77
Entering general site information ........................................ 1-77
Entering communications information ............................... 1-79
Entering notifications site information................................ 1-80
Entering dial home information........................................... 1-81
Entering configuration notes information .......................... 1-84
Checking the configuration state ......................................... 1-85
Installing the external modem ..................................................... 1-87
Required tools ......................................................................... 1-87
Installing the modem ............................................................. 1-87
Verifying modem operation .................................................. 1-87
vi Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Contents
EMC CONFIDENTIAL
Chapter 2 Configuring Symmetrix Systems for Online Operation
Verifying the Symmetrix configuration ....................................... 2-2
Loading or verifying the IMPL.BIN file ............................... 2-2
Verifying the customer configuration ................................... 2-4
Modifying the configuration ......................................................... 2-5
Assigning names to all attached hosts ....................................... 2-10
Configuring host names........................................................ 2-10
Modifying host names........................................................... 2-11
Initializing the subsystem ............................................................ 2-12
Performing loopback tests ........................................................... 2-14
Testing the Fibre Channel loopback .................................... 2-15
Testing the Fibre Channel light meter................................. 2-17
Testing the serial channel loopback (ESCON) ................... 2-18
FICON director port assignments ....................................... 2-21
GigE remote director port assignments .............................. 2-23
Bringing the unit online ............................................................... 2-26
Creating a disk log file.................................................................. 2-27
Creating a hardware revision log file ......................................... 2-28
Chapter 3 Installing New Microcode

Microcode upgrade guidelines...................................................... 3-2
General microcode requirements........................................... 3-2
General hardware requirements ............................................ 3-2
SRDF-specific requirements ................................................... 3-3
Loading microcode online ............................................................. 3-4
Loading microcode offline ............................................................ 3-5
Appendix A Power SEQUENCES

Powering on the Symmetrix unit ................................................ A-2
Powering off to service the unit .................................................. A-3
Symmetrix DMX1000/2000/3000 systems emergency
Powerdown .................................................................................... A-4
Appendix B Displaying Symmetrix Information

Overview ......................................................................................... B-2
Inlines ............................................................................................... B-3
Inlines guidelines ..................................................................... B-4
Error Analyzer ................................................................................ B-5
Visual Symmetrix window ........................................................... B-6
List of log files ................................................................................. B-7
SymmWin help files ....................................................................... B-9
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Appendix C Online References
Introduction .................................................................................... C-2
Customer Service website ............................................................ C-3
PSE Lab ............................................................................................ C-4
Clarify Group ................................................................................. C-5
Index ................................................................................................................................ i-1
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Figures
1-1 Symmetrix DMX1000 front interior cabinet view .................................... 1-3

1-2 Symmetrix DMX1000 rear interior cabinet view ...................................... 1-4
1-4 Symmetrix DMX2000 rear interior cabinet view ...................................... 1-7
1-6 Symmetrix DMX3000 rear interior cabinet view .................................... 1-10
1-7 Customer site information ......................................................................... 1-13
1-8 Delivery requirements ................................................................................ 1-13
1-9 Computer room ........................................................................................... 1-14
1-10 Service requirements .................................................................................. 1-14
1-11 DM1000 PDU power cabling ..................................................................... 1-17
1-12 DMX2000/3000 PDU power cabling options .......................................... 1-18
1-13 Model DMX1000 floor tile cutout requirements ..................................... 1-32
1-16 System information window ..................................................................... 1-36
1-17 DMX1000-to-2-PDU power connection ................................................... 1-44
1-18 EPO and power switches ........................................................................... 1-45
1-19 DMX1000 PLIM 0 and 1 switches and indicators ................................... 1-46
1-20 DMX1000 power cables .............................................................................. 1-47
1-21 DMX1000 power cabling ............................................................................ 1-47
1-22 DMX1000 PLIM 0 and PLIM 1 circuit breakers and LEDs .................... 1-48
1-23 DMX1000 power module LEDs ................................................................ 1-49
1-24 DMX1000 battery LEDs shown ................................................................. 1-50
1-25 DMX1000 power system ............................................................................ 1-51
1-26 DMX1000-to-2-PDU power cabling .......................................................... 1-53
1-27 DMX2000 and DMX3000 PDU power cabling options .......................... 1-56
1-28 DMX2000 and DMX3000 EPO and power switches .............................. 1-57
1-29 DMX2000/DMX3000 PLIM 0 and PLIM 1 switches and indicators .... 1-58
1-30 DMX2000/3000-to-4-PDU recommended power cabling ..................... 1-59
1-31 DMX2000/3000-to-2-PDU alternate power cabling ............................... 1-60
Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual ix

Figures
EMC CONFIDENTIAL
1-33 DMX2000/DMX3000 PLIM 0 and PLIM 1 circuit breakers and LEDs 1-62
1-34 DMX2000 and DMX3000 power supply module LEDs ......................... 1-63
1-35 Battery LEDs (DMX1000 shown) .............................................................. 1-63
1-36 DMX2000 and DMX3000 power system (shown in DMX2000) ........... 1-65
1-37 DMX2000/3000-to-4-PDU recommended power cabling ..................... 1-67
1-40 SymmWin main menu ............................................................................... 1-76
1-41 General site information ............................................................................ 1-77
1-42 Communications site information ............................................................ 1-79
1-43 Notification site information ..................................................................... 1-80
1-44 Clarify phone information screen ............................................................. 1-81
1-45 Modem information .................................................................................... 1-82
1-46 IP information .............................................................................................. 1-83
1-47 Customer information ................................................................................ 1-83
1-48 Configuration notes site information ....................................................... 1-84
1-49 Director state (online/offline) screen ....................................................... 1-85
1-50 A7 Inlines screen ......................................................................................... 1-86
2-1 Load IMPL file example ............................................................................... 2-2
2-2 SymmWin procedure wizard ...................................................................... 2-3
2-3 IMPL initialization — browse ..................................................................... 2-5
2-4 Director map .................................................................................................. 2-6
2-5 Physical disk map ......................................................................................... 2-7
2-6 Volumes requests .......................................................................................... 2-8
2-7 Volumes map ................................................................................................. 2-9
2-8 Host names table ......................................................................................... 2-10
2-9 Fibre Channel front-end interfaces ........................................................... 2-15
2-10 Fibre Channel back-end interfaces ........................................................... 2-16
2-11 Eight-port, four-processor ESCON director designations .................... 2-18
2-12 Four-port, four-processor FICON director designations ...................... 2-21
2-13 Four-port, four-processor FICON, iSCSI, and GigE designations ....... 2-22
2-14 Two-port, four-processor GigE Remote director designations ............ 2-23
2-15 Four-port, four-processor GigE Remote and iSCSI designations ........ 2-24
2-16 Four-port, four-processor GigE Remote and iSCSI designations ........ 2-25
A-1 Symmetrix DMX1000/2000/3000 power switch ..................................... A-2
B-1 SymmWin main menu ................................................................................ B-2
B-2 Typical Inlines window ............................................................................... B-3
B-3 Error Analyzer window .............................................................................. B-5
B-4 Visual Symmetrix reports ........................................................................... B-6
B-5 Log browser .................................................................................................. B-7
B-6 Continuous log files ..................................................................................... B-8
B-7 Filtered log files ............................................................................................ B-8
B-8 Help icon ....................................................................................................... B-9
x Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Tables
1-1 Preinstallation responsibility summary ................................................... 1-12

1-2 Physical specifications ................................................................................ 1-22
1-3 Symmetrix DMX1000 weights .................................................................. 1-22
1-6 Symmetrix DMX environmental data ...................................................... 1-24
1-7 DMX1000 power consumption and heat dissipation ........................... 1-25
1-8 DMX2000/DMX3000 power consumption and heat dissipation ...... 1-25
1-9 DMX1000 electrical specifications, single-phase .................................... 1-26
1-10 DMX1000 power cables and connectors, single-phase .......................... 1-26
1-11 DMX1000 extension line cords, single-phase .......................................... 1-26
1-12 DMX2000 electrical specifications, North American ............................. 1-27
1-13 DMX2000 power cables, North American, single-phase ....................... 1-27
1-14 DMX2000 power cables, North American, three-phase Delta .............. 1-27
1-15 DMX2000 North American extension line cords .................................... 1-27
1-16 DMX2000 Electrical specifications, international ................................... 1-28
1-17 DMX2000 power cables and connectors, international, single-phase . 1-28
1-18 DMX2000 power cables, international three-phase WYE ..................... 1-28
1-19 DMX2000 extension line cords .................................................................. 1-29
1-20 DMX3000 electrical specifications, North American, three-phase ....... 1-29
1-21 DMX3000 power cables, North American, three-phase, Delta ............. 1-29
1-22 DMX3000 North American extension line cord, three-phase, Delta ... 1-29
1-23 DMX3000 electrical specifications, international, three-phase, WYE .. 1-30
1-24 DMX3000 power cables, internationalm, three-phase, WYE ................ 1-30
1-25 DMX3000 international extension line cord, three-phase, WYE .......... 1-30
1-26 Environmental acclimation ........................................................................ 1-35
1-27 General site information parameters ........................................................ 1-78
Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual xi

Tables
EMC CONFIDENTIAL
xii Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Preface
As part of its effort to continuously improve and enhance the performance

and capabilities of the Symmetrix product line, EMC periodically releases
new revisions of EMC Enginuity Operating Environment. Therefore, some
functions described in this guide may not be supported by all revisions of
Symmetrix microcode, software, or hardware presently in use.
If your Symmetrix DMX1000/2000/3000 systems do not offer a function
described in this guide, please contact your EMC representative for a
hardware, software, or microcode update.
This manual is part of the documentation set for the Symmetrix
DMX1000/2000/3000 and is intended for personnel installing the
product. This manual contains the following information:
Chapter 1, “Symmetrix Installation Setup,” lists the tasks necessary to
install the Symmetrix DMX1000/2000/3000.
Chapter 2, “Configuring Symmetrix Systems for Online Operation,”
explains the step-by-step procedure for running the Automatic Install
program.
Chapter 3, “Installing New Microcode,” describes how to upgrade
the microcode.
Appendix A, “Power SEQUENCES,” explains the various power
sequences and when to use them.
Appendix B, “Displaying Symmetrix Information,” describes how to
access and use log and utility information from the SymmWin Main
Menu.
Appendix C, “Online References,” shows where to find information
on the EMC customer service internal website.
Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual xiii

Preface
EMC CONFIDENTIAL
Related Other EMC publications that might be helpful include:
documentation
◆ Symmetrix DMX1000, DMX2000, and DMX3000 Product Guide
◆ Symmetrix DMX1000, DMX2000, and DMX3000 Maintenance
Manual
◆ SymmWin for Symmetrix Microcode Version 5670Product Guide
◆ SymmRemote User Guide
For additional information on all Symmetrix-related publications,
contact your EMC Sales representative or refer to EMC Powerlink
website at:
http://Powerlink.EMC.com
Conventions used in EMC uses the following conventions for notes, cautions, warnings,
this manual and danger notices.
Note: A note presents information that is important, but not hazard-related.
! CAUTION
A caution contains information essential to avoid damage to the
system or equipment. The caution may apply to hardware or
software.
WARNING
A warning contains information essential to avoid a hazard that can
cause severe personal injury, death, or substantial property damage
if you ignore the warning.
DANGER
A danger notice contains information essential to avoid a hazard
that will cause severe personal injury, death, or substantial property
damage if you ignore the warning.
xiv Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Preface
EMC CONFIDENTIAL
Typographical Conventions
EMC uses the following type style conventions in this guide:
bold • User actions (what the user clicks, presses, or selects)

• Interface elements (button names, dialog box names)
• Names of keys, commands, programs, scripts, applications,
utilities, processes, notifications, system calls, services,
applications, and utilities in text
italic • Book titles

• New terms in text
• Emphasis in text
Courier • Prompts
• System output
• Filenames
• Pathnames
• URLs
• Syntax when shown in command line or other examples
Courier, bold • User entry

• Options in command-line syntax
Courier italic • Arguments in examples of command-line syntax

• Variables in examples of screen or file output
• Variables in pathnames
<> Angle brackets for parameter values (variables) supplied by user.
[] Square brackets for optional values.
| Vertical bar symbol for alternate selections. The bar means or.
... Ellipsis for nonessential information omitted from the example.
Where to get help EMC support, product, and licensing information can be obtained as
follows.
For SPO and ESG Product information — For documentation, release notes, software
Products updates, or for information about EMC products, licensing, and
service, go to the EMC Powerlink website (registration required) at:
http://Powerlink.EMC.com
Technical support — For technical support, go to EMC WebSupport

on Powerlink. To open a case on EMC WebSupport, you must be a
WebSupport customer. Information about your site configuration and
the circumstances under which the problem occurred is required.
Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual xv

Preface
EMC CONFIDENTIAL
Your comments
For ESG Products and Your suggestions will help us continue to improve the accuracy,
SPO Products other than organization, and overall quality of the user publications. Please send
Celerra your opinion of this guide to:
techpub_comments@EMC.com
xvi Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Warnings and
Cautions
The following warnings and cautions pertain throughout this guide:
WARNING Trained service personnel only.

This EMC product has more than one power supply cord. To reduce
the risk of electric shock, disconnect all power supply cords before
servicing.
Ground circuit continuity is vital for safe operation of the machine.
Never operate the machine with grounding conductors disconnected.
Remember to reconnect any grounding conductors removed for or
during any installation procedure.
ATTENTION Resérvé au personnel autorisé.

Cet appareil EMC comporte plus d'un cordon d'alimentation. Afin de
prévenir les chocs électriques, débranchez tous les cordons
d'alimentation avant de faire le dépannage.
Un circuit de terre continu est essentiel en vue du fonctionnement
sécurisé de l'appareil. Ne mettez jamais l'appareil en marche lorsque
le conducteur de mise à la terre est débranché.
WARNUNG Nur für authorisiertes Fachpersonal.

Dieses EMC Produkt verfügt über mehrere elektrische
Netzanschlüsse. Zur Vermeidung eines elektrischen Schlages sind vor
Servicearbeiten an der Stromversorgung alle Netzanschlüsse zu
trennen.
xvii
EMC CONFIDENTIAL
Kontinuierliche Erdung ist notwendig während der gesamten
Betriebsdauer des Gerätes. Es ist unzulässig das Gerät ohne Erdung
zu betreiben. Gerät muss geerdet werden, bevor es am Stromnetz
angeschlossen wird.
Additional warnings Before attempting to service EMC hardware described in this

and cautions document, observe the following additional Warnings and Cautions:
WARNING
The hardware enclosure contains no user-serviceable parts, so it
should not be moved or opened for any reason by untrained persons.
If the hardware needs to be relocated or repaired, only qualified
personnel familiar with safety procedures for electrical equipment
and EMC hardware should access components inside the unit or
move the unit.
WARNING
This product operates at high voltages. To protect against physical
harm, power off the system whenever possible while servicing.
WARNING
In case of fire or other emergency involving the EMC product, isolate
the product’s power and alert appropriate personnel.
! CAUTION
Trained personnel are advised to exercise great care at all times
when working on the EMC hardware.
Remember to:
◆ Remove rings, watches, or other jewelry and neckties before
you begin any procedures.
◆ Use caution near any moving part and any part that may start
unexpectedly such as fans, motors, solenoids, and so on.
◆ Always use the correct tools for the job.
◆ Always use the correct replacement parts.
◆ Keep all paperwork, including incident reports, up to date,
complete, and accurate.
xviii Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Static precautions EMC incorporates state-of-the-art technology in its designs, including
the use of LSI and VLSI components. These chips are very susceptible
to damage caused by static discharge and need to be handled
accordingly.
! CAUTION
Before handling printed circuit boards or other parts containing
LSI and/or VLSI components, observe the following precautions:
◆ Store all printed circuit boards in antistatic bags.
◆ Use a ground strap whenever you handle a printed circuit
board.
◆ Unless specifically designed for nondisruptive replacement,
never plug or unplug printed circuit boards with the power on.
Severe component damage may result.
xix
EMC CONFIDENTIAL
xx Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Invisible Body Tag

1
Symmetrix Installation
Setup
This chapter covers the tasks you need to complete when preparing
to install a Symmetrix DMX1000/2000/3000 system at the customer
site. Read the information and follow the procedures in the order
documented in this chapter.
◆ Symmetrix DMX1000/2000/3000 setup overview .......................1-2
◆ Symmetrix DMX1000/2000/3000 hardware..................................1-3
◆ Planning overview ...........................................................................1-12
◆ Symmetrix DMX power planning requirements.........................1-16
◆ Physical data .....................................................................................1-22
◆ Environmental data .........................................................................1-24
◆ Power and cooling data...................................................................1-25
◆ Electrical specifications and power requirements.......................1-26
◆ Required items..................................................................................1-37
◆ Unpacking the Symmetrix system.................................................1-38
◆ Checking component and cable connections ...............................1-42
◆ Connecting AC power to the Symmetrix system ........................1-44
◆ DMX1000 mandatory functional verification testing .................1-51
◆ DMX2000/DMX3000 AC power connection and power up .....1-55
◆ DMX2000/3000 mandatory functional verification testing.......1-65
◆ Configuring the Symmetrix service processor ............................1-75
◆ Entering site information ................................................................1-77
◆ Installing the external modem .......................................................1-87
Symmetrix Installation Setup 1-1

Symmetrix Installation Setup
EMC CONFIDENTIAL
Symmetrix DMX1000/2000/3000 setup overview
Following is a summary of the procedures involved in preparing the
Symmetrix® DMX1000/2000/3000 for installation and configuration.
This chapter describes each of these procedures:
◆ Confirming the site requirements
◆ Unpacking and installing the Symmetrix DMX1000/2000/3000 unit
◆ Checking component and cable connections
◆ Connecting AC power to the Symmetrix unit and powering the
unit
◆ Configuring the Symmetrix service processor
◆ Configuring the site information on the Symmetrix system
◆ Installing and configuring the serial modem
1-2 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Symmetrix DMX1000/2000/3000 hardware
This section shows and describes the hardware features of the
Symmetrix models DMX1000/2000/3000.
Symmetrix model The EMC® Symmetrix DMX1000 (Figure 1-1 and Figure 1-2 on
DMX1000 page 1-4) is a single-bay disk subsystem containing storage control
components unit functions and direct-access storage devices (DASDs).
Cooling Front
Modules
Disk
Devices PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
Port Bypass
SN SN
REV REV
Cards PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
REV REV
Service
ON OK OK OK ALM ALM MON MON
AC 12V 56V 12C 12C GEN 12V 56V
0 Processor
RTN
12V
MAIN AUX
OK OK
RTN VA VA
56V 12 56
Power
AC 12V 56V 12C 12C GEN 12V 56V
1
RTN
12V
MAIN AUX
OK OK
RTN VA VA
56V 12 56
Supplies
DC-DC
AC 12V 56V 12C 12C GEN 12V 56V
2 Converter
RTN
12V
MAIN AUX
OK OK
RTN VA VA
56V 12 56
3
AC 12V 56V 12C 12C GEN 12V 56V
RTN
12V
PLIM 0
MAIN AUX
OK OK
RTN VA VA
56V 12 56
ON ON ON ON ON ON
PLIM 1
Channel Directors,
Disk Directors, and
Cache Directors SYM-000575
Figure 1-1 Symmetrix DMX1000 front interior cabinet view
Symmetrix DMX1000/2000/3000 hardware 1-3

EMC CONFIDENTIAL
Rear Cooling
Modules
Disk
PRT PRT
Devices
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
Port
REV REV
PRT PRT
Bypass
Cards
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
EPO SN
REV
SN
REV
Assembly
Battery
Backup
Unit 0
(BBU 0)
Adapters, ECM,
and CCM
SYM-000119
Figure 1-2 Symmetrix DMX1000 rear interior cabinet view
Major components of the Symmetrix DMX1000 are:

Cooling fan modules — Six fans maintain air circulation and cool
the Symmetrix unit internally.
Card cage and midplane — Accommodates up to eight director
boards (two to six channel directors and two or four disk directors),
two to four global memory boards, and eight adapter boards. The
director and global memory boards connect to the front of the
midplane. Adapter cards connect to the rear of the midplane. Two
Communication Control Modules (CCMs) and two Environmental
Control Modules (ECMs) are also located at the rear of the midplane.
Disk devices — Contains up to 144 low-profile, 73 GB, 146 GB, 300
GB, or 500 GB disk devices for data storage.

EMC CONFIDENTIAL
Battery subsystem — One battery maintains power to the entire
subsystem for 60 seconds prior to initiating shutdown, if AC power
fails.
Power subsystem — One (N+1) power zone supporting from two to
four power supplies, in scalable configurations and two Power Line
Input Modules (PLIMs). The power subsystem connects to two
dedicated or isolated AC power lines. There must be at least two
power supply modules. Power supply modules can be added one at a
time on the DMX1000.
Integrated service processor — The service processor connects to
the Symmetrix subsystem through Ethernet communications and an
RS-232 interface as a backup. The service processor uses a serial
modem for communicating with the EMC Customer Support Center
when the Symmetrix system detects an error condition.

EMC CONFIDENTIAL
Symmetrix model The EMC Symmetrix DMX2000 (Figure 1-3 and Figure 1-4 on
DMX2000 page 1-7) is a two-bay disk subsystem containing storage control unit
components functions and direct-access storage devices (DASDs).
Cooling
Channel Directors, Modules
Disk Directors, and Front Drive Bay 3
Cache Directors
Port
Bypass Cards
PRT PRT
1
LOOP
0
STAT
CTRL
0
2
1
1
LOOP
0
STAT
CTRL
0
2 Disk
3
3
STAT
DISK
PRES
2
2
0
3
3
STAT
DISK
PRES
2
2
0 Devices
SN SN
REV REV
PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
AC 12V 56V 12C 12C GEN 12V 56V 12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V 12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V 12V 56V 12 56
ON OK OK OK ALM ALM MON MON RTN RTN VA VA ON OK OK OK ALM ALM MON MON RTN RTN VA VA ON OK OK OK ALM ALM MON MON RTN RTN VA VA
SN SN
9 MAIN AUX
OK OK
A MAIN AUX
OK OK
B MAIN AUX
OK OK
REV
PRT
REV
PRT
Zone B AC 12V 56V 12C 12C GEN 12V 56V

12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
1
LOOP
0 1
LOOP
0
3 2 3 2
STAT STAT
6 MAIN AUX
OK OK
7 MAIN AUX
OK OK
8 MAIN AUX
OK OK
1
3
CTRL
PRES
0
STAT
DISK
2
2
0
1
3
CTRL
0
STAT
DISK
PRES
2
2
SN SN
REV REV
3 4 5 PRT PRT
DC-DC
Zone A AC 12V 56V 12C 12C GEN 12V 56V
MAIN AUX
OK OK
12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V

MAIN AUX
OK OK
12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V

MAIN AUX
OK OK
12V 56V 12 56
LOOP LOOP
Converter
ON OK OK OK ALM ALM MON MON RTN RTN VA VA ON OK OK OK ALM ALM MON MON RTN RTN VA VA ON OK OK OK ALM ALM MON MON RTN RTN VA VA 1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
0 1 2
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
MAIN AUX MAIN AUX MAIN AUX

OK OK OK OK OK OK
SN SN
ICD REMOTE LOCAL ICD REMOTE LOCAL
REV REV
SPECIAL SPECIAL
REMOTE REMOTE
ON ON ON ON ON ON ON ON ON ON ON ON ON ON ON ON
MAIN AUX 12C 12C MAIN AUX 12C 12C

OK OK OK ALM OK OK OK ALM
PLIM 0 PLIM 1 Power

Supplies SYM-000586

EMC CONFIDENTIAL
Disk Drive Bay 3 Cooling
Port Devices Modules
Rear
Bypass
Cards Adapters, ECM,
and CCM
PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
REV REV
PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
REV REV
PRT PRT EPO

1
LOOP
0 1
LOOP
0
Assembly
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
REV REV
PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
REV REV
BBU 1 BBU 0
Battery B Battery A
(Zone B) (Zone A)
AC Power
Battery Backup Units (BBU) SYM-000118

EMC CONFIDENTIAL
Major components of the Symmetrix DMX2000 have the following
functions:
Cooling fan modules — Twelve fans maintain air circulation and
cool the unit internally.
Card cage and midplane — Accommodate from up to 16 directors
(two to eight channel directors and four or eight disk directors), four
to eight global memory boards, and up to 16 adapter boards. The
Disk devices — Up to 288 low-profile disk devices provide data
storage. The Symmetrix DMX2000 supports 73 GB, 146 GB, 300 GB,
and 500 GB disk devices.
Battery subsystem — Two batteries maintain power to the entire
fails.
Power subsystem — Two (N+1) power zones, supporting up to
twelve (total) power supplies in redundant scalable configurations
and two Power Line Input Modules (PLIMs). The power subsystem
connects to four dedicated or isolated AC power lines. There must be
at least four power supply modules (two in each zone) in a
single-phase system and a minimum of six power supply modules
(three in each zone) oin a three-phase system. Power supply modules
must be added two at a time on the DMX2000.
Integrated service processor — A service processor is used to
download the Symmetrix system configuration to the directors and
provide diagnostic and maintenance utilities for the Symmetrix
system. The service processor uses a serial modem for
communicating with the EMC Customer Support Center when the
Symmetrix system detects an error condition.

EMC CONFIDENTIAL
Symmetrix model The EMC Symmetrix DMX3000 (Figure 1-5 and Figure 1-6 on
DMX3000 page 1-10) is a three-bay disk subsystem containing storage control
components unit functions and direct-access storage devices (DASDs).
Channel Directors, Cooling

Disk Directors, and Modules
Cache Directors Drive Bay 3
Front
Drive Bay 1 Port
Bypass Cards
PRT PRT PRT PRT
3
LOOP
0
STAT
CTRL
2
1
3
LOOP
0
STAT
CTRL
2
1
3
LOOP
0
STAT
CTRL
2
1
3
LOOP
0
STAT
CTRL
2
Disk
Devices
1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
DISK DISK DISK DISK

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
PRES PRES PRES PRES
SN SN SN SN
REV REV REV REV
PRT PRT PRT PRT
LOOP LOOP LOOP LOOP

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
CTRL CTRL CTRL CTRL

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
DISK DISK DISK DISK

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
PRES PRES PRES PRES
SN SN SN SN
9 A B
REV REV REV REV
PRT PRT PRT PRT

OK OK OK OK OK OK
Zone B 1
LOOP
0 1
LOOP
0
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
1
LOOP
0 1
LOOP
0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
3
CTRL
PRES
0
STAT
DISK
2
2
0
1
3
CTRL
0
STAT
DISK
PRES
2
2
0
6 MAIN AUX
OK OK
7 MAIN AUX
OK OK
8 MAIN AUX
OK OK
1
3
CTRL
0
STAT
DISK
PRES
2
2
0
1
3
CTRL
0
STAT
DISK
PRES
2
2
Service
SN
REV
SN
REV
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
SN
REV
SN
REV
Processor
PRT PRT
3 4 5 PRT PRT
Zone A LOOP LOOP

AC 12V 56V 12C 12C GEN 12V 56V
MAIN AUX
OK OK
12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V

MAIN AUX
OK OK
12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V

MAIN AUX
OK OK
12V 56V 12 56
LOOP LOOP
1 0 1 0 ON OK OK OK ALM ALM MON MON RTN RTN VA VA ON OK OK OK ALM ALM MON MON RTN RTN VA VA ON OK OK OK ALM ALM MON MON RTN RTN VA VA 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
CTRL CTRL CTRL CTRL

1 0 1 0 1 0 1 0
0 1 2
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
DISK DISK DISK DISK

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
PRES PRES PRES PRES

OK OK OK OK OK OK
SN SN SN SN
DC-DC
REV REV REV REV

SPECIAL SPECIAL
REMOTE REMOTE
Converter
PLIM 0 PLIM 1 Power

Supplies SYM-000587

EMC CONFIDENTIAL
Disk Drive Bay 3 Cooling
Port Devices Modules
Rear Adapters, ECM,
Bypass
and CCM
Cards
Drive Bay 1
PRT PRT PRT PRT
LOOP LOOP LOOP LOOP

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
CTRL CTRL CTRL CTRL

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
DISK DISK DISK DISK

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
PRES PRES PRES PRES
SN SN SN SN
REV REV REV REV
PRT PRT PRT PRT
LOOP LOOP LOOP LOOP

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
CTRL CTRL CTRL CTRL

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
DISK DISK DISK DISK

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
PRES PRES PRES PRES
EPO
SN SN SN SN
REV REV REV REV
PRT PRT PRT PRT
Assembly
LOOP LOOP LOOP LOOP
1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
CTRL CTRL CTRL CTRL

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
DISK DISK DISK DISK

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
PRES PRES PRES PRES
SN SN SN SN
REV REV REV REV
PRT PRT PRT PRT
LOOP LOOP LOOP LOOP

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
CTRL CTRL CTRL CTRL

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
STAT STAT STAT STAT
DISK DISK DISK DISK

1 0 1 0 1 0 1 0
3 2 3 2 3 2 3 2
PRES PRES PRES PRES
SN SN SN SN
REV REV REV REV
BBU 1 BBU 0
Battery B Battery A
(Zone B) (Zone A)
AC Power
Battery Backup Units (BBU) SYM-000287

EMC CONFIDENTIAL
Major components of the Symmetrix DMX3000 have the following
functions:
Cooling fan modules — Eighteen fans maintain air circulation and
cool the unit internally.
Card cage and midplane — Accommodate from up to 16 directors
(two to eight channel directors and four or eight disk directors), four
to eight global memory boards, and up to 16 adapter boards. The
Disk devices — Up to 576 low-profile disk devices provide data
storage. The Symmetrix DMX3000 supports 73 GB, 146 GB, 300 GB,
and 500 GB disk devices.
Battery subsystem — Two batteries maintain power to the entire
fails.
Power subsystem — Two (N+1) power zones, supporting up to
twelve (total) power supplies in redundant scalable configurations
and two Power Line Input Modules (PLIMs). The power subsystem
connects to four dedicated or isolated AC power lines. There must be
at least six power supply modules (three in each zone) in a system.
Power supply modules must be added two at a time on the
DMX3000.
Integrated service processor — A service processor is used to
download the Symmetrix system configuration to the directors and
provide diagnostic and maintenance utilities for the Symmetrix
system. The service processor uses a serial modem for
communicating with the EMC Customer Support Center when the
Symmetrix system detects an error condition.

EMC CONFIDENTIAL
Planning overview
This section guides you through the physical details related to
delivery and installation of the Symmetrix DMX™ systems. It
reviews all the necessary installation details performed by EMC
personnel and outlines customer responsibilities.
Note: Inform EMC of any labor union-based restrictions or security clearance

requirements prior to delivery.
The Symmetrix DMX systems are designed for installation in a

properly equipped computer room with raised floor, controlled
temperature and humidity, proper airflow and ventilation, proper
power and grounding, system cable routing facilities, fire equipment,
and so on. One or more planning sessions with your EMC Systems
Engineer and Customer Engineer may be necessary to close on all the
details related to installation. Table 1-1 lists the responsibility
summary at the first planning session.
Table 1-1 Preinstallation responsibility summary
EMC responsibility Customer responsibility
Provide all details necessary for site planning and preparation. Provide an environment which supports safe installation of the
Symmetrix DMX system and promotes its reliable long-term
operation.
Complete and process the Installation Planning Task Sheet and Provide appropriate power, cooling and ventilation, humidity
Pre-Site Survey. control, floor load capability, and service clearances as required.
Arrange for shipment and delivery through appropriate method. Participate in planning sessions as required to ensure a smooth
and uncomplicated installation.
Install a properly working system as promised and on schedule. ❏
Physical “Physical data” on page 1-22 provides overall system dimensions

specifications and weights for the Symmetrix DMX systems. See Pre-site GUIs
Figure 1-7 through 1-10.

EMC CONFIDENTIAL
Figure 1-7 Customer site information
Figure 1-8 Delivery requirements
Planning overview 1-13

EMC CONFIDENTIAL
Figure 1-9 Computer room
Figure 1-10 Service requirements

EMC CONFIDENTIAL
Transportation and Symmetrix DMX systems delivered within the United States or
delivery guidelines Canada travel by air-ride truck or van. The Symmetrix DMX systems
are shrouded by custom-designed shipping material, crated, and
palleted. Integrated shock-absorbing casters on which the Symmetrix
DMX systems rest facilitate its movement during shipping and
installation.
Symmetrix DMX systems delivered internationally normally involve
air freight and are, therefore, crated for shipment.
Unless otherwise instructed, the EMC Traffic Department arranges
for delivery directly to the customer’s computer room. To ensure
successful delivery of the Symmetrix DMX systems, EMC has formed
partnerships with specially selected moving companies. These
companies have moving professionals trained in the proper handling
of large and very sensitive systems. These companies provide the
appropriate personnel, floor layments, and any ancillary moving
equipment required to facilitate delivery.
Planning overview 1-15

EMC CONFIDENTIAL
Symmetrix DMX power planning requirements
DMX1000 power The DMX1000 systems require single-phase AC power and contain a
requirements single power zone providing (N+1) redundancy for service to
redundant power supply modules. The DMX1000 can be populated
with up to four (4) power supply modules.
The customer is responsible for supplying and installing the required
receptacles on two separate branch circuit panels (power distribution
units) for main and auxiliary power for the Symmetrix DMX1000.
Note: For more information on DMX1000 power requirements, refer to

“Connecting AC power to the Symmetrix system” on page 1-44, ”Power and
cooling data” on page 1-25, and ”Electrical specifications and power
requirements” on page 1-26.
DMX2000/3000 The DMX2000 systems are available with single-phase or three-phase

power requirements power. The DMX3000 systems are available only with three-phase
power. DMX2000/3000 systems have two (2) power zones providing
2 (N+1) redundancy. A fully populated system supports twelve (12)
power supply modules.
Note: For more information on DMX2000/3000 power requirements, refer to

”DMX2000/DMX3000 AC power connection and power up” on page 1-55,
”Power and cooling data” on page 1-25, and ”Electrical specifications and
power requirements” on page 1-26.
DMX1000/2000/3000 The customer is responsible for supplying and installing the required
optimal power wiring AC power feeds on separate circuits for the Symmetrix DMX systems
options in advance of delivery.
EMC recommends that these circuits reside on four separate branch
circuit panels (power distribution units) for main and auxiliary
power for the Symmetrix DMX1000/DMX2000/DMX3000.
Figure 1-11 on page 1-17 shows the actual label that is attached to the
DMX1000 power cables. This label shows the one power cabling
option. Figure 1-12 on page 1-18 shows the actual label that is
attached to DMX2000 and DMX3000 power cables. This label shows
each of the three possible power cabling options.

EMC CONFIDENTIAL
! Important:
P/N 300-002-149
Rear DMX1000
2
1
Rear DMX800
1 2
2 PDUs 1 2 1 PDU 1 2
046-002-565_A02
SYM-000871
Figure 1-11 DM1000 PDU power cabling
Symmetrix DMX power planning requirements 1-17

EMC CONFIDENTIAL
Note: The 4-PDU cabling option is the recommended and optimal power
cabling for the Symmetrix DMX2000 and DMX3000 system site
configurations. For specific power connection procedures and testing refer to
”Connecting AC power to the Symmetrix system” on page 1-44. Alternate
power wiring procedures for 2-PDU and 3-PDU cabling configurations are
also included in these sections.
! Important:
P/N 300-002-149
Rear DMX2000/3000
1 2 3 4
Aux A Main A
1 4
Main B Aux B
2 3
Two separate customer site PDUs 2 PDUs 1 2 3 4
For power connection and testing procedures,
refer to “Connecting to two power distribution
units” on page 1-60 and “Testing sites with two
separate PDUs” on page 1-69.
Three separate customer site PDUs 3 PDUs 2 1 3 4

refer to “Connecting to three power distribution
units” on page 1-61 and “Testing sites with three
Four separate customer site PDUs 4 PDUs 1 2 3 4

refer to “Connecting to four power distribution
units” on page 1-59 and “Testing sites with four
P/N 046-002-565 Rev A02
Figure 1-12 DMX2000/3000 PDU power cabling options

EMC CONFIDENTIAL
Note: For customers utilizing the 2-PDU wiring configuration, the label
shown in Figure 1-12 represents the label attached to each pair of cables
exiting the Symmetrix DMX2000 and DMX3000 systems. Each secured cable
pair must be connected to one of the customer’s two PDUs. These labels are
only to be removed by the customer’s site electrician.
Symmetrix touch
current compliance
! CAUTION
The Symmetrix DMX1000, DMX2000, and DMX3000 cabinet power
supplies should not be connected on the separate Main and
Auxiliary circuit panels to differential trip devices. These devices
are typically called GFCI (Ground Fault Circuit Interrupter), GFI
(Ground Fault Interrupter), ELCB (Earth Leakage Circuit Breaker),
or Residual Current Circuit Breakers.
The Symmetrix DMX systems are designated as fixed (stationary)

electrical equipment with high earth-leakage markings. The intention
is to connect the cabinets to the customer AC supply with the
recommended rated current breakers (refer to ”Electrical
specifications and power requirements” on page 1-26) for
recommended circuit breaker ratings) and the attached cables. These
recommended breaker ratings are based on the maximum kW
loading of the cabinet and not on the KVA figures of a particular
configuration. The KVA values listed in this product manual (refer to
”Power and cooling data” on page 1-25) are intended for air
conditioning and utility loading purposes only.
Because the Symmetrix DMX systems are high earth leakage devices,
differential trip devices (typically 30 mA) are not recommended due
to random activations during utility feed distortions and powerline
transients interacting with the cabinet noise filters.
These differential devices can be called GFCIs (Ground Fault Circuit
Interrupters), GFIs (Ground Fault Interrupters), ELCB (Earth Leakage
Circuit Breakers), or other names but typically have trip ratings of
5 mA to 500 mA and are mostly intended for consumer goods rather
than fixed devices.

EMC CONFIDENTIAL
If the Symmetrix cabinet is correctly grounded to the customer’s AC
power source, leakage current should not produce a voltage leading
to electrical shock. Serious insulation breakdowns should trip the
breakers feeding the cabinet or, preferably, should first clear fuses in
individual internal modules closest to the fault.
Regulatory The Symmetrix DMX systems meet regulatory requirements as

compliance referenced by the following UL/IEC/EN 60950 3d Edition:
5.1.7 Equipment with touch (leakage) current exceeding 3.5mA
For Stationary Permanently Connected Equipment, or Stationary
Pluggable Equipment Type B, having a main protective earthing
terminal, if the Touch (Leakage) Current measurements exceed 3.5mA
r.m.s., all of the following conditions apply:
• The r.m.s. Protective Conductor Current shall not exceed
five percent of the input current per line under normal
operating conditions. If the load is unbalanced, the largest of
the three-line (phase) currents shall be used for this
calculation.
To measure the Protective Conductor Current, the procedure
for measuring Touch Current is used, but the measuring
instrument is replaced by an ammeter of negligible
impedance.
• The cross-sectional area of the Protective Bonding Conductor
shall not be less than 1.0 mm squared in the path of high
Protective Conductor Current.
• A label with similar wording shall be affixed adjacent to the
equipment AC MAINS SUPPLY connection:
HIGH LEAKAGE CURRENT
Earth connection essential
before connecting supply.
The Symmetrix DMX systems are Stationary Pluggable Type B
systems, and have been extensively tested and certified to meet the
above standard, including the application of the warning label, EMC
P/N 046-000-309, in English and French. The label location for the
Symmetrix DMX systems are on the inside of the front door.

EMC CONFIDENTIAL
Choosing a UPS The Symmetrix system is capable of supporting two consecutive
three-minute power outages before its battery power supply is
depleted. If you need to extend this time period, you will need to
purchase a UPS from a qualified vendor.
EMC neither offers nor recommends any specific UPS suppliers or
product type for its customers. This said, EMC uses preferred
suppliers for UPS systems in their facilities. Therefore, if you, the
customer, are implementing a UPS, EMC recommends the following:
◆ When you are planning the UPS solution for the Symmetrix
system and the host system is presently (or is going to be)
protected with a UPS, the battery backup time you propose for
the Symmetrix UPS solution should match that of the host
system.
◆ The Symmetrix system requires independent Main and Auxiliary
power feeds.
◆ The UPS should be equipped with an internal output isolation
transformer.
◆ The UPS should be installed as a separately derived AC source
using neutral and ground wiring to preserve the (N+1) or 2 (N+1)
fault tolerance specification of the Symmetrix power system.
Depending on the power requirements for your Symmetrix system
operation, an isolation transformer/stabilizer installed in front of the
UPS could further buffer the AC utility environmental factors from
reaching the Symmetrix system. To determine if an isolation
transformer/stabilizer is needed, consult a licensed electrician and
your EMC Customer Engineer.

EMC CONFIDENTIAL
Physical data
Table 1-2 Physical specifications
Model DMX1000 Model DMX2000 Model DMX3000

Description measurement measurement measurement
Dimensions
Height 75.4 inches (191.52 cm) 75.4 inches (191.52 cm) 75.4 inches (191.52 cm)
Width 24.1 inches (61.22 cm) 48.00 inches (121.92 cm) a 70.3 inches (178.56 cm)
Depth 37.5 inches (95.25 cm) 37.5 inches (95.25 cm) 37.5 inches (95.25 cm)
Clearance for Service, Airflow
Front 36 inches (91.44 cm) 36 inches (91.44 cm) 36 inches (91.44 cm)
Rear 36 inches (91.44 cm) 36 inches (91.44 cm) 36 inches (91.44 cm)
Top 18 inches (45.7 cm) 18 inches (45.7 cm) 18 inches (45.7 cm)
a. With the DMX2000 shipping brackets in place to stabilize the system to the floor, the system width is 54 inches (137.16 cm).
Table 1-3 Symmetrix DMX1000 weights a
Total physical disk devices Total Symmetrix system weight
36 1,263 lbs (574.09 kg)
64 1,333 lbs (605.91 kg)
72 1,353 lbs (615.00 kg)
108 1,443 lbs (655.91 kg)
144 1,533 lbs (696.82 kg)

a. These weights are based on a fully loaded configuration of channel directors, disk directors,
global memory directors, and four power supplies.

EMC CONFIDENTIAL
90 2,659 lbs (1,208.64 kg)
128 2,754 lbs (1,251.82 kg)
144 2,794 lbs (1,270.00 kg)
180 2,884 lbs (1,310.91 kg)
252 3,064 lbs (1,392.73 kg)
288 3,154 lbs (1,433.64 kg)

global memory directors, and 12 power supplies.
252 3,796 lbs (1,725.45 kg)
288 3,886 lbs (1,766.36 kg)
360 4,066 lbs (1,848.18 kg)
432 4,246 lbs (1,930.00 kg)
504 4,426 lbs (2,011.82 kg)
540 4,516 lbs (2,052.73 kg)
576 4,606 lbs (2,093.64 kg)

global memory directors, and 12 power supplies.
Physical data 1-23

EMC CONFIDENTIAL
Environmental data
Table 1-6 Symmetrix DMX environmental data
Condition DMX1000 setting DMX2000 setting DMX3000 setting
Operating Temperature 50o - 90o F (10o to 32o C) 50o - 90o F (10o to 32o C) 50o - 90o F (10o to 32o C)
Operating Altitude 8,000 ft (2,500 m) 8,000 ft (2,500 m) 8,000 ft (2,500 m)

(Maximum)
Operating Humidity 20% to 80% Non-Condensing 20% to 80% Non-Condensing 20% to 80% Non-Condensing
Raised Floor Required Recommended but not Recommended but not Recommended but not
Required Required Required
Air volume English Units Metric (SI) Units

generated 2,256 cfm 60 cmm

EMC CONFIDENTIAL
Power and cooling data
Each DMX disk drive consumes 0.021 Delta KVA. Heat dissipation
for each DMX disk drive is 74 Btu/Hr.
Table 1-7 DMX1000 power consumption and heat dissipation a b
Number of disk devices Total power consumption (KVA) per system Heat dissipation (Btu/Hr)
36 3.4 11,735
64 3.7 12,770
72 3.8 13,115
108 4.3 14,840
144 4.8 16,565
a. These values represent the power consumption and heat dissipation that you can expect for your particular model. Your Symmetrix unit may
perform better than the values shown here.
b. Values are calculated for a fully loaded configuration of channel directors, disk directors, and global memory directors. Contact your EMC
Sales Representative for specific supported configurations.
Table 1-8 DMX2000/DMX3000 power consumption and heat dissipation a b c
Number of DMX 2000 disk devices Total power consumption (KVA) per system Heat dissipation (Btu/Hr)
90 6.9 (3.45 per Zone) 23,815

128 7.4 (3.7 per Zone) 25,540
144 7.6 (3.8 per Zone) 26,230
180 8.1 (4.05 per Zone) 27,955
252 8.9 (4.45 per Zone) 30,715
288 9.5 (4.75 per Zone) 32,785
Number of DMX 3000 disk devices Total power consumption (KVA) per system Heat dissipation (Btu/Hr)
252 10.0 (5.0 per Zone) 34,510

288 10.5 (5.25 per Zone) 36,325
360 11.7 (5.85 per Zone) 40,375
432 12.8 (6.4 per Zone) 44,175
504 13.9 (6.95 per Zone) 47,970
540 14.5 (7.25 per Zone) 50,040
576 15.2 (7.6 per Zone) 52,455
a. The values shown for total power consumption per system represent typical operation. The DMX2000 and DMX3000 cabinets have four AC
input power connections of which only two are active and supplying power to the cabinet at any given time. Each of these two power cords will
be delivering approximately half of the power consumption reflected in the table above, but the total power being consumed by the cabinet
remains the same as shown in the table.
b. These values represent the power consumption and heat dissipation that you can expect for your particular model. Your Symmetrix unit may
perform better than the values shown here.
c. Values are calculated for a fully loaded configuration of channel directors, disk directors, and global memory directors. Contact your EMC
Sales Representative for specific supported configurations.
Power and cooling data 1-25
EMC CONFIDENTIAL
Electrical specifications and power requirements
Tables 1-9 through 1-25 describe the North American and
international electrical specifications, power cables, connectors, and
extension cords for the Symmetrix DMX1000, DMX2000, and
DMX3000 systems.
Table 1-9 DMX1000 electrical specifications, single-phase
Specification North America International
Input Voltage 208/240 VAC L-L nom 220/230/240 VAC L-N nom
(240 VAC optimal) (240 VAC optimal)
Range 200–240 VAC 200–240 VAC
Frequency 47–63 Hz 47–63 Hz
Circuit Breakers 32 A (minimum) to 60 A (maximum) 32 A (minimum) to 60 A (maximum)
Power Zones One One
Power Requirements at Two 32 A a Two 32 A a

Customer Site (minimum) single-phase drops single-phase drops
a. 32 to 60 A based on circuit breakers used.
Table 1-10 DMX1000 power cables and connectors, single-phase
Power cables and connectors included

with each system Mating connectors
Power connection Connector type Vendor part number EMC part number EMC model number
Two 22-inch power Two 60A connectors Russellstoll 9C63U2T 037-001-237 DMX-ACONSP-60
cables affixed to each included with power Single-phase connector
system cables, Russellstoll rated up to 60 A
9P63U2T
Table 1-11 DMX1000 extension line cords, single-phase
EMC part number EMC model number Description
038-002-828 DMX-ACLINE 10 ft single-phase line cord with connectors on each end (one 9C63U2T and
one 9P63U2T).
038-002-811 DMX-ACLINE-FL 10 ft single-phase line cord with connectors one connector (one 9C63U2T)
and flying leads at the other end.

EMC CONFIDENTIAL
Table 1-12 DMX2000 electrical specifications, North American
Specification North America single-phase North America three-phase (Delta)
Input Voltage 208/240 VAC L-L nom (240 VAC optimal) 208/240 VAC L-L nom (240 VAC optimal)
Range 200–240 VAC 200–240 VAC
Circuit Breakers 60 A 50 A
Power Zones Two Two
Power Requirements at Four 60 A, single-phase drops Four 50 A, three-phase drops

Customer Site (minimum)
Table 1-13 DMX2000 power cables, North American, single-phase

Four 22-inch power Four 60A connectors included Russellstoll 9C63U2T 037-001-237 DMX-ACONSP-60
cables affixed to with power cables, Russellstoll Single-phase connector
each system 9P63U2T rated up to 60 A
Table 1-14 DMX2000 power cables, North American, three-phase Delta

Four 22-inch power Four 50A connectors Russellstoll 9C54U2T 017-016-040 DMX-ACON3P-50
cables affixed to each included with power Three-phase Delta
system cables, Russellstoll connector rated up to
9P54U2T 50 A
Table 1-15 DMX2000 North American extension line cords
Description EMC part number EMC model number
Single-Phase,10 ft single-phase line cord with connectors on each end (one

9C63U2T and one 9P63U2T). 038-002-828 DMX-ACLINE
Single-Phase, 10 ft single-phase line cord with connectors one connector (one

9C63U2T) and flying leads at the other end. 038-002-811 DMX-ACLINE-FL
Three-Phase Delta, 10 ft three-phase line cord with connectors on each end

(one 9C54U2T and one 9P54U2T). 038-002-812 DMX-ACLINE3P
Electrical specifications and power requirements 1-27

EMC CONFIDENTIAL
Table 1-16 DMX2000 Electrical specifications, international
Specification International single-phase International three-phase (WYE)
Input Voltage 220/230/240 VAC L-N nom (240 VAC optimal) 220/230/240 VAC L-N nom (240 VAC optimal)
Range 200–240 VAC 200–240 VAC
Circuit Breakers 60 A 32 A a
Power Zones Two Two
Power Requirements Four 60 A, single-phase drops Four 32 A, three-phase drops

at Customer Site
a. For high voltage installations (380 - 415 VAC line-to-line), a 32 A rated circuit breaker is recommended. For
International installations where a 3-phase, 4-wire DELTA source is used, a 50 A circuit breaker is required.
Table 1-17 DMX2000 power cables and connectors, international, single-phase
Power Cables and connectors included

Four 22-inch power Four 60A connectors included Russellstoll 9C63U2T 037-001-237 DMX-ACONSP-60
cables affixed to with power cables, Russellstoll Single-phase connector
each system 9P63U2T rated up to 60 A
Table 1-18 DMX2000 power cables, international three-phase WYE
Power Cables and connectors included

Four 10 ft power cables Four 32A connectors S-432-6 coupler N/A The Garo S-432-6
affixed to each system included with power coupler is a customer
cables, Garo WYE-style supplied part. No EMC
P-432-6 model is available.

EMC CONFIDENTIAL
Table 1-19 DMX2000 extension line cords
Single-Phase,10 ft single-phase line cord with connectors on each end (one

9C63U2T and one 9P63U2T). 038-002-828 DMX-ACLINE
Single-Phase, 10 ft single-phase line cord with connectors one connector (one

9C63U2T) and flying leads at the other end. 038-002-811 DMX-ACLINE-FL
Three-Phase Delta, 10 ft three-phase line cord with connectors on each end

Table 1-20 DMX3000 electrical specifications, North American, three-phase
Specification North America three-phase (Delta)
Input Voltage 208/240 VAC L-L nom (240 VAC optimal)
Range 200–240 VAC
Frequency 47–63 Hz
Circuit Breakers 50 A
Power Zones Two, three-phase
Power Requirements at Customer Site (minimum) Four 50 A, three-phase drops
Table 1-21 DMX3000 power cables, North American, three-phase, Delta

Four 22-inch power Four 50A connectors Russellstoll 9C54U2T 017-016-040 DMX-ACON3P-50
cables affixed to each included with power Three-phase Delta
system cables, Russellstoll connector rated up to
9P54U2T 50 A
Table 1-22 DMX3000 North American extension line cord, three-phase, Delta
Description EMC Part Number EMC model number
Three-Phase Delta, 10 ft single-phase line cord with connectors on each end


EMC CONFIDENTIAL
S
Table 1-23 DMX3000 electrical specifications, international, three-phase, WYE
Specification International three-phase (WYE)
Input Voltage 220/230/240 VAC L-N nom (240 VAC optimal)
Range 200–240 VAC
Frequency 47–63 Hz
Circuit Breakers 32 A a
Power Zones Two, three-phase
Power Requirements at Customer Site Four 32 A, three-phase drops

a. For high voltage installations (380 - 415 VAC line-to-line), a 32 A rated circuit breaker is recommended. For
International installations where a 3-phase, 4-wire DELTA source is used, a 50 A circuit breaker is required.
Table 1-24 DMX3000 power cables, internationalm, three-phase, WYE

Four 10 ft power cables Four 32A connectors S-432-6 coupler N/A The Garo S-432-6
affixed to each system included with power coupler is a customer
cables, Garo WYE-style supplied part. No EMC
P-432-6 model is available.
Table 1-25 DMX3000 international extension line cord, three-phase, WYE
No extension cord is required for International three-phase power. The mating

connector is a Garo S-432-6 (coupler) customer-supplied. N/A N/A

EMC CONFIDENTIAL
Layout and space EMC recommends but does not require the Symmetrix DMX systems
recommendations be installed in a raised floor environment. If a raised floor
environment is used, EMC recommends that the Symmetrix DMX
systems have the floor tile cutouts (24-inch floor tiles) illustrated in
Figure 1-13 on page 1-32 through Figure 1-15 on page 1-34. The floor
tile cutouts accommodate the power cables, and the ESCON, FICON,
or Fibre Channel cables. For the service clearance recommendations
and access (raised) floor tile load requirements, refer to “Physical
data” on page 1-22.
Note the following guidelines for ensuring maximum physical
support:
◆ Use concrete floor tiles if possible.
◆ Each corner tile should have a stanchion (support post) in the
center.
◆ Cut tiles should be a maximum of ten inches (25.4 cm) in length.
A larger cut tile will cause cable connection interference in a fully
populated unit.

EMC CONFIDENTIAL
Model DMX1000 The Symmetrix DMX1000 requires the floor tile cutout illustrated in
Figure 1-13 to accommodate cabling. This cutout assumes that the
floor tiles are 24 x 24 inches (61 x 61 cm).
36.000 in. Floor tiles 24 in. sq.
36.000 in.
2.775 in.
18.000” Cabinet Skins
and Doors
2.986 in.
Cabinet Frame
26.028 in.
37.500 in.
Casters (4)
24.100 in.
36.000 in.
SYM-000772
Figure 1-13 Model DMX1000 floor tile cutout requirements

EMC CONFIDENTIAL
36.000 in.
60.000 in.
Floor Tiles
24 in. sq.
Cabinet Skins
and Doors
Rear
5.745 in.
37.500 in.
Cabinet
20.510 in. Frame
Caster (4)
Front
35.325 in.
5.750 in.
48.000 in.
36.000 in.
SYM-000773

EMC CONFIDENTIAL
36.000 in.
84.000 in.
57.575 in.
Floor Tiles
22.250 in. 24 in. sq.
5.750 in.
10.750 in.
Cabinet Skins
and Doors
5.745 in. Rear
37.500 in.
Cabinet
Frame
20.510 in.
Caster (4)
Front
70.300 in.
36.000 in.
SYM-000774

EMC CONFIDENTIAL
Symmetrix DMX3000 When planning the installation site for your Symmetrix DMX3000
system presite system you will need to meet with your EMC Representative to
considerations complete the pre-site plan. The Symmetrix 3000, when fully
configured with 576 disk drives, can weigh slightly more than 4,600
lbs. Listed below are some of the preinstallation items to consider
before installing the DMX3000 system at your site:
◆ Weight capacities for service elevator if delivery is to another
floor.
◆ Equipment ramp needed if the receiving floor is not level with
computer room floor.
◆ Computer room floor supports, adequate to support weight load.
◆ Length of covering required for floor protection.
Environmental The Symmetrix system requires a period of time to become

acclimation acclimated to a computer room environment before and after you
unpack it.
Before unpacking the unit, allow it to stabilize in the environment for
24 hours. After unpacking the unit, do not apply AC power to it for at
least the number of hours specified in Table 1-26.
Table 1-26 Environmental acclimation
From transit/storage Hours To nominal office/computer room

environment required environment
Hot: Above 75°F (24°C) 4 hours
Nominal: 68°F – 72°F (20°C – 22°C) 1 hour
Cool: 40°F – 65°F (4°C –18°C) 4 hours 68°F–72°F (20°–22°C)
Cold: Below 40°F (4°C) 6 hours
Damp, high humidity 4 hours Air conditioned, low humidity
Confirming Modify the initial IMPL file after confirming the pre-site
customer configuration information with the customer and the EMC Customer
information Service Configuration Group. For additional information, refer to
Figure 1-16 on page 1-36.

EMC CONFIDENTIAL
The System Information window provides general system
information including the serial number of the Symmetrix system,
Enginuity level, number of physical drives, number of volumes,
write-pending ceiling, battery backup time, and so on. Use the
System Information window in conjunction with the pre-site
configuration information to confirm all requirements of the
Symmetrix system. Access this window from the following path:
-> SymmWin Main Window/Symmetrix Views/Reports/Other
Reports/System Information
Figure 1-16 System information window

EMC CONFIDENTIAL
Required items
Tools You will need the following equipment when unpacking and
installing the Symmetrix unit:
◆ Screwdrivers (#1 Phillips-Head and flat head)
◆ Adjustable or 3/4-inch wrench
◆ Allen wrench
◆ A 5/16-inch hex driver
◆ Knife or wire cutters to cut strapping
◆ Digital voltmeter
◆ A 7/16-inch socket wrench
◆ Antivirus diskette (created on your corporate laptop, if necessary)
downloaded from Customer Service website
! CAUTION
Always use a ground strap or antistatic pad when handling any
components.
Symmetrix software The following software and documentation are required for the
installation of the Symmetrix ICDA subsystem. The software is
installed on the Symmetrix system before it ships to the customer site.
◆ Certified Symmetrix microcode (version 5670 or higher)
◆ EMC Configuration Group-certified IMPL.BIN file (system
configuration file), based on the specific Symmetrix hardware
configuration being installed
Note: Field personnel must configure certain software features of the

Symmetrix system. If you are unsure about changing a feature, check
with the Configuration Group before changing the configuration.
◆ Certificate of License and Authenticity card for any software

options
Required items 1-37

EMC CONFIDENTIAL
Unpacking the Symmetrix system
Unless otherwise instructed, EMC arranges for delivery of the
Symmetrix unit directly to the customer computer room.
Inspect the outer packaging for signs of possible shipping damage. If
there is visible damage:
◆ Note the damage on the waybill
◆ Notify the traffic department and Customer Service management
◆ File a freight claim with the carrier
◆ Photograph the damage
WARNING
Before moving the unit, be sure that the site’s flooring meets the
minimum static and rolling load requirements. You should have
verified these requirements with your pre-site survey.
The packing materials and product are heavy and bulky. It is

strongly recommended that two or more persons perform the
unpacking and unloading process.
Note: Allow the unit to stabilize for 24 hours before unpacking.
For unpacking, position the packaged product with at least 12 feet of

clearance in front and eight feet around the sides and rear. The front
clearance allows for positioning the unloading ramp, which is located
inside the package.
1. Cut and remove the strapping.
2. Remove the top corrugated cap.
3. Remove the heavy corrugated board around the product.
4. Remove the stretch wrapping. The stretch wrapping is used to
keep the unloading ramp in place. Do not remove any pink
antistatic wrapping at this time.
5. Remove the bumper from the top of the ramp and remove the
ramp from the pallet. The ramp is held loosely in place and
requires some manipulation for release.

EMC CONFIDENTIAL
6. Place the ramp in position for unloading. The metal cap at the end
of the ramp will engage slots in the front of the pallet.
7. Remove the screws holding the shipping brackets to the pallet.
8. Remove the screws holding the shipping brackets to the product.
Note: Do not discard screws, washers, or brackets.
9. Roll the Symmetrix unit off the pallet.
Note: Do not remove pink antistatic covering until the Symmetrix unit is
in place.
10. Check the components against the packing list for missing
equipment. If any components are missing or damaged, follow
the procedure previously described.
Handling guidelines When moving or handling the Symmetrix DMX1000/2000/3000

systems, follow these guidelines:
◆ Keep the unit upright
◆ Do not walk across carpeted flooring, especially in low humidity
areas, when handling any internal component
◆ After removing a printed circuit board from the Symmetrix
chassis or the board shipping bag, place the board on a grounded
work surface in an antistatic bag
◆ Handle all components with proper antistatic precautions
Securing the Allow the unit to stabilize in the environment for 24 hours before
Symmetrix model unpacking it. Refer to Table 1-26 on page 1-35 for environmental
DMX1000 acclimation requirements after the unit is unpacked.
Note: All power cords must plug directly into their corresponding connectors
on the unit. Also, allow three feet of service clearance in front and back of the
unit.
Unpacking the Symmetrix system 1-39

EMC CONFIDENTIAL
To secure the Symmetrix DMX1000 unit to the floor, follow this
procedure:
1. Verify with the customer on the pre-site survey that the
Symmetrix unit is in the correct location for installation.
2. Verify that the Symmetrix unit shipped with four bolts (with
Allen wrench heads) and four stabilizing pads.
3. Insert each bolt through the bottom of the chassis near each wheel
until the bolt protrudes through the chassis just enough to secure
the stabilizing pad to the bolt.
4. Screw each stabilizing pad to the bottom of each bolt and use the
Allen wrench to lower the bolt until the stabilizing pad fits tightly
on the floor tiles. The Symmetrix system is now stabilized and
cannot be easily moved.
unit.

procedure:

EMC CONFIDENTIAL
unit.

procedure:
Unpacking the Symmetrix system 1-41

EMC CONFIDENTIAL
Checking component and cable connections
To ensure proper operation of the Symmetrix system, complete the
following procedures before you connect AC power to the unit:
◆ Check that the Symmetrix components and cables are securely
connected.
◆ Label all channel director adapter cables that connect to the
customer host systems(s).
For AC power connection procedures, refer to ”Connecting AC
power to the Symmetrix system” on page 1-44.
Checking and The system is delivered with most of the components and cables
securing preinstalled. Complete the following steps to verify that all
connections components and cables are locked in place:
1. Open the front door of the system by turning the hex nut on the
upper-left surface of the door, using the 5/16-inch hex driver
supplied with the system. The hex driver is secured by a clamp on
the top left corner of the unit.
2. Inspect all visible internal connections and verify that all field
replaceable units (FRUs) and connectors are secured and locked
in place.
3. Referring to Figure 1-1 on page 1-3 (model DMX1000) and
Figure 1-3 on page 1-6 (model DMX2000), check connections in
the front, from top to bottom:
• Disk devices
• Power supplies
• Disk directors, channel directors, and memory boards
• Symmetrix service processor (inside the front door)
4. Open back door in the same manner that you opened the front.
5. Referring to Figure 1-2 on page 1-4 and Figure 1-4 on page 1-7,
check for the correct installation of the following connections in
the back of the unit, from top to bottom:
• Disk devices
• Battery assemblies
• CCM, ECM, disk adapters, and host adapters
• Battery

EMC CONFIDENTIAL
Labeling cables To ensure proper operation of the Symmetrix system, cables must be
identified and connected to their intended ports. Working with the
Customer Service Configuration Group and the pre-site and
preinstallation survey information you collected from the customer,
ensure that the following cables are individually labeled:
◆ Serial cables for connections to mainframe hosts (if required,
customer-supplied)
Checking component and cable connections 1-43

EMC CONFIDENTIAL
Connecting AC power to the Symmetrix system
Complete the following procedures to safely power up the
Symmetrix DMX1000, DMX2000, and DMX3000 systems for the first
time.
Note: The DMX1000 system requires two dedicated and isolated AC power
lines that plug directly into the unit. The power supplies always operate off
the preferred MAIN AC line and only use the AUX line in the event of a
MAIN AC line failure. Figure 1-17 shows the correct connection between the
customer’s source power and the DMX1000 power cables.
Rear DMX1000
2 Aux
Main 1
2 PDUs 1 2 1 PDU 12
Figure 1-17 DMX1000-to-2-PDU power connection
Checking the Before connecting the DMX1000 system into the power sources, use a
DMX1000 AC power voltmeter to verify that the AC power sources are between 208 and
source voltage 240 VAC in North America, and between 200 and 250 VAC for
international power sources.

EMC CONFIDENTIAL
! CAUTION
Ensure that the voltage present is within the range listed in
Table 1-9 on page 1-26. Also ensure that the computer room power
has phase balancing of ±5 percent. If these conditions are not met,
do not continue with the installation. Have the customer
immediately contact a licensed electrician or the facilities manager
at their site.
Connecting the Perform the following steps to connect the AC power cables to the
DMX1000 power DMX1000 system.
cables 1. Open the front and rear doors of the system with the 5/16-inch
hex driver.
2. On the rear door of the unit, press the AC power switch (black)
and EPO switch (red) to the disable (down) position (Figure 1-18).
B Black AC Power Switch
A UNIT POWER
INPUT
Red EPO Switch

EMERGENCY
POWER
OFF (Switch doors and latch
ONLY
removed for clarity)
Sym-000102
Figure 1-18 EPO and power switches
Connecting AC power to the Symmetrix system 1-45

EMC CONFIDENTIAL
3. From inside the DMX1000 front cabinet, locate PLIM 0 (Power
Line Input Module 0) and PLIM 1 (Figure 1-19), then:
a. Ensure that the EPI switches on PLIM 0 and PLIM 1 are set to
the Local (left) position.
b. Ensure that the Main and AUX circuit breakers on PLIM 0 are
are in the off (down) position.
c. Ensure that the Main and AUX circuit breakers on PLIM 1 are
are in the off (down) position.
PLIM 0 PLIM 1
Lock Plate Main Breaker Lock Plate AUX Breaker
ON ON ON ON ON ON
SYM-000589
EPI 24V 3.3V PIC EPI 24V 3.3V PIC
Switch OK OK FH. Switch OK OK FH.
AC PIC AC PIC
OK OK OK OK
Figure 1-19 DMX1000 PLIM 0 and 1 switches and indicators
4. Turn off the site PDU breakers for both AC power sources
(customer-supplied).
5. Connect the two power cables as follows below and in
Figure 1-20 on page 1-47):
a. Connect one end of Power Cable 1 into one PLIM connector
and the other end into the Customer PDU Number 1
(Figure 1-21 on page 1-47).
b. Connect one end of Power Cable 2 into one PLIM connector
and the other end into the Customer PDU Number 2
(Figure 1-21 on page 1-47).

EMC CONFIDENTIAL
Rear DMX1000
2 Aux
Main 1
Figure 1-20 DMX1000 power cables
To Power Supplies DMX1000 System To Power Supplies

Rear View
This cabling is internal

to the Symmetrix cabinet.
DMX1000 PLIM Shelf
MAIN Input AUX Input
Cable connectors are shown as

they exit the bottom rear of the
Symmetrix DMX1000 cabinet.
MAIN AC Input AUX AC Input
The customer's AC power feeds are
Cable 1 Cable 2
connected to these two connectors
for single-phase input.
Customer's Power Customer's Power

Distribution Unit Distribution Unit
Number 1 Number 2
Figure 1-21 DMX1000 power cabling
6. Inspect all visible internal connections. Reseat connectors as

necessary.

EMC CONFIDENTIAL
Powering on the Complete the following steps to power up the Symmetrix DMX1000
DMX1000 system system:
1. Turn on the site PDU breakers for all Symmetrix AC power
sources.
2. From the front of the cabinet, locate PLIM 0 and PLIM 1 and
verify that the “AC OK” LEDs are lit (Figure 1-22).
3. On the rear door of the system, set the EPO switch (red) to the UP
(|) on position (Figure 1-18 on page 1-45).
4. From the front of the cabinet, locate PLIM 0 and PLIM 1
(Figure 1-22):
a. Set the EPI switches on PLIM 0 and PLIM 1 to the Local (left)
position.
b. Set the PLIM Main Circuit Breaker on PLIM 0 (left) to the ON
(up) position.
c. Set the PLIM AUX Circuit Breaker on PLIM 1 (right) to the ON
(up) position.
Note: Raise the lock plate while engaging the breakers.
PLIM 0 PLIM 1
Lock Plate Main Breaker Lock Plate AUX Breaker
ON ON ON ON ON ON
SYM-000589
EPI 24V 3.3V PIC EPI 24V 3.3V PIC
Switch OK OK FH. Switch OK OK FH.
AC PIC AC PIC
OK OK OK OK
Figure 1-22 DMX1000 PLIM 0 and PLIM 1 circuit breakers and LEDs

EMC CONFIDENTIAL
5. On the rear door of the system, press the AC Power switch (black)
to the UP (|) on position (Figure 1-18 on page 1-45).
6. Verify the MAIN OK and AUX OK LEDs on all power supply
modules are lit green (Figure 1-23).
AC 12V 56V I2C I2C GEN 12V 56V 12V 56V 12 56

ON OK OK OK ALM ALM MON MON RTN RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V 12V 56V 12 56

MAIN AUX
OK OK
MAIN AUX
OK OK
SYM-000060
Figure 1-23 DMX1000 power module LEDs

EMC CONFIDENTIAL
7. Verify that PIC OK LED on the battery is green (Figure 1-24).
Contactor
PIC OK LED Closed LED
PIC Fault LED Charger

Fault LED
Figure 1-24 DMX1000 battery LEDs shown
8. Open the service processor tray (mounted in the front door) to a

horizontal position and then open the service processor top to
display the screen.
9. Wait for the IMPL procedure to complete.
When the DMX1000 system powers up, it runs through system
IMPL. This procedure takes a minimum of ten minutes to
complete (depending on the configuration size). When the IMPL
completes, 0F appears in the hex display on the faceplate of each
director, indicating that the directors are offline.
10. After you have connected the DMX1000 system to the site PDUs
and powered on the system, refer to the following section,
”DMX1000 mandatory functional verification testing” on page
1-51 to complete the required site power test procedures.

EMC CONFIDENTIAL
DMX1000 mandatory functional verification testing
Complete the following procedures to ensure the Symmetrix
DMX1000 system is correctly connected to the site power (AC)
source. These procedures are for the DMX1000 systems only. The tests
are done on the connections from the site power (AC) source to the
PLIMs (Figure 1-25).
Front Rear
PRT PRT
PRT PRT
LOOP LOOP
1 0 1 0
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
DISK DISK
3 2 3 2 1 0 1 0
PRES PRES
3 2 3 2
PRES PRES
SN SN
SN SN
REV REV
REV REV
PRT PRT
PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT LOOP LOOP
1 0 1 0
CTRL CTRL 3 2 3 2
1 0 1 0 STAT STAT
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
DISK DISK
1 0 1 0 3 2 3 2
STAT STAT
3 2 3 2
PRES PRES
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
REV REV
EPO REV
SN
REV
SN
Assembly
AC 12V 56V 12C 12C GEN 12V 56V
RTN
12V
MAIN AUX
OK OK
RTN VA VA
56V 12 56
Power
AC 12V 56V 12C 12C GEN 12V 56V
RTN
12V
MAIN AUX
OK OK
Battery
RTN VA VA
56V 12 56
Supplies
Backup
AC 12V 56V 12C 12C GEN 12V 56V
RTN
12V
MAIN AUX
OK OK
RTN VA VA
56V 12 56
Unit 0
AC 12V 56V 12C 12C GEN 12V 56V
(BBU 0)
RTN
12V
Power Line
MAIN AUX
OK OK
RTN VA VA
56V 12 56
Input Modules ON ON ON ON ON ON
(PLIM)
AC Power
Cords
SYM-000379LC
SYM-000120LC
Figure 1-25 DMX1000 power system
DMX1000 mandatory functional verification testing 1-51

EMC CONFIDENTIAL
! CAUTION
After the DMX1000 system has completed the IMPL process and
the battery is engaged, you must perform the following tests prior
to handing the system over to the customer to ensure that the input
power is wired correctly.
To ensure there are no environmental or power supply issues with

the DMX1000 system prior to performing the following tests, From
SymmWin, run the ALT-V (see TOOLS/Environmental/Tests/Run
Alt-V) tests and ensure no alarms are being flagged. If there are any
alarms, they should be rectified before proceeding.
Testing the site PDU Note: For general locations of components, refer to Figure 1-25 on page 1-51.
to the DMX1000
PLIM connection Test each separate site PDU connection — Using Figure 1-26 on
page 1-53 as a reference, looking from the rear and counting from left
to right:
◆ Ensure that Cable 1 is connected to Customer PDU Number 1.

EMC CONFIDENTIAL
To Power Supplies DMX1000 System To Power Supplies
Rear View

DMX1000 PLIM Shelf
MAIN Input AUX Input

Symmetrix DMX1000 cabinet.
MAIN AC Input AUX AC Input
Cable 1 Cable 2
connected to these two connectors
for single-phase input.

Number 1 Number 2
Figure 1-26 DMX1000-to-2-PDU power cabling
2 PDU, Test - verify the Note: For general locations of components, refer to Figure 1-25 on page 1-51.
PLIM 1 (right)
configuration
WARNING
Do not flip any breakers at the customer’s AC distribution panel
without customer direction and permission.
Test 1
1. Locate the “AUX OK” LED on all power supplies (Figure 1-23 on
page 1-49) and the “24V OK” and “AC OK” LEDs on PLIM 1
(Figure 1-22 on page 1-48) and ensure that they are lit.
2. Turn off the site PDU breaker that connects to the DMX Cable 2.
3. Go to the front of the DMX system. Check that the “24V OK” and
“AC OK” LEDs on PLIM 1 are off.
4. Check that the “AUX OK” LEDs located on the power supplies
are off.
DMX1000 mandatory functional verification testing 1-53

EMC CONFIDENTIAL
5. Turn back on the site PDU breaker and ensure that all “AUX OK”
LEDs on the power supplies and the “24V OK” and “AC OK”
LEDs on PLIM 1 are lit green.
6. Run the Alt-V tests and ensure there are no issues.
Test 2 1. Locate the “MAIN OK” LED on all power supplies (Figure 1-23
on page 1-49) and the “24V OK” and “AC OK” LEDs on PLIM 0
(Figure 1-22 on page 1-48) and ensure that they are lit.
3. Go to the front of the DMX system. Check that the “24V OK” and
“AC OK” LEDs on PLIM 0 are off.
4. Check that the “MAIN OK” LEDs located on the power supplies
are off.
5. Turn back on the site PDU breaker and ensure that all “MAIN
OK” LEDs on the power supplies and the “24V OK” & “AC OK”
LEDs on PLIM 0 are lit green.
When all tests are OK, the power feeds are correctly configured.

EMC CONFIDENTIAL
DMX2000/DMX3000 AC power connection and power up
The following procedure explains how to connect and verify AC
power to the Symmetrix DMX2000 and DMX3000 systems.
Note: For DMX2000 and DMX3000 – For isolation purposes, EMC

recommends that each of the four power inputs have their own separate AC
power source (customer power distribution unit). Figure 1-27 on page 1-56
shows the four separate Customer Site PDU connections and the optional
Customer PDU connections between the customer’s source power and the
DMX2000 and DMX3000 power cables. The power supplies always operate
off the preferred MAIN AC line and only use the AUX line in the event of a
MAIN AC line failure.
DMX2000/DMX3000 AC power connection and power up 1-55

EMC CONFIDENTIAL
! Important:
P/N 300-002-149
Rear DMX2000/3000
1 2 3 4
Aux A Main A
1 4
Main B Aux B
2 3
Two separate customer site PDUs, optional 2 PDUs 1 2 3 4
For power connection and testing procedures, refer to
“Connecting to two power distribution units” on page 1-60
and “Testing sites with two separate PDUs” on page 1-69.
3 PDUs 2 1 3 4
Three separate customer site PDUs, optional
“Connecting to three power distribution units” on page 1-61
and “Testing sites with three separate PDUs” on page 1-72.
4 PDUs 1 2 3 4
Four separate customer site PDUs, recommended

“Connecting to four power distribution units” on page 1-59 P/N 046-002-565 Rev A02
and “Testing sites with four separate PDUs” on page 1-66.
Figure 1-27 DMX2000 and DMX3000 PDU power cabling options
Checking the AC Before connecting the DMX2000 or DMX3000 system into the power
power source sources, use a voltmeter to verify that the AC power source is
voltage for the between 208 and 240 VAC in North America, and between 200 and
DMX2000/3000 250 VAC for international power sources.
◆ For DMX2000 single-phase systems, use a voltmeter to verify that
the AC power source at each power line is between 208 and 240
VAC in North America, and between 200 and 250 VAC for
international power sources.

EMC CONFIDENTIAL
◆ For DMX2000 and DMX3000 three-phase systems, use a
voltmeter to verify that the AC power source at each power line is
between 208 and 240 VAC phase-to-phase in North America and
between 200 and 250 VAC for international power sources.
! CAUTION
Ensure that the voltage present is within the range listed in the
tables in the “Electrical specifications and power requirements”
section, starting on page 1-26 for the DMX2000 and DMX3000
systems. Also ensure that the computer room power has phase
balancing of ±5 percent. If these conditions are not met, do not
continue with the installation. Have the customer immediately
contact a licensed electrician or the facilities manager at their site.
Connecting the 1. Open the front and rear doors of the system with the 5/16-inch
DMX2000/3000 hex driver.
power cables 2. On the rear door of the system, press the AC power switch (black)
and EPO switch (red) to the DOWN (0) disabled position
(Figure 1-28).
A UNIT POWER
INPUT
Red EPO Switch

EMERGENCY
POWER
ONLY
Sym-000102LC
Figure 1-28 DMX2000 and DMX3000 EPO and power switches
3. From inside the DMX2000 and DMX3000 front cabinet, locate

PLIM 0 and PLIM 1 (Figure 1-29 on page 1-58), then:
a. Ensure that the EPI switches on PLIM 0 and PLIM 1 are set to
the Local (right) position.
b. Ensure that the Main and AUX circuit breakers on PLIM 0 are
in the off (down) position.

EMC CONFIDENTIAL
c. Ensure that the Main and AUX circuit breakers on PLIM 1 are
in the off (down) position.
Main Breaker AUX Breaker EPI Switch Main Breaker AUX Breaker EPI Switch
SPECIAL SPECIAL
REMOTE REMOTE
ON ON ON
Off Off Off Off Off Off Off Off Off Off Off Off Off Off Off Off

Main OK I2C Alarm Main OK I2C Alarm

AUX OK I2C OK AUX OK I2C OK
PLIM 0 PLIM 1 SYM-000719
Figure 1-29 DMX2000/DMX3000 PLIM 0 and PLIM 1 switches and indicators
4. Turn off the site PDU breakers for all Symmetrix system AC
power sources (customer-supplied).
Connecting to the Based on the customer’s site source power PDU configurations, select
AC power source one of the following procedures to connect the DMX2000 or
DMX3000 main and auxiliary power cables to the AC power source:
◆ For DMX2000 and DMX3000, 4-PDU systems, refer to
“Connecting to four power distribution units” on page 1-59.
“Connecting to two power distribution units” on page 1-60.
“Connecting to three power distribution units” on page 1-61.

EMC CONFIDENTIAL
Connecting to four To preserve the crossover functionality of the AC auxiliary wiring
power distribution within the power line input module (PLIM), configure the DMX2000
units and DMX3000 power cables as follows for a 4-PDU site. Using
Figure 1-30 as a reference, looking from the rear and counting from
left to right:
1. Connect Cable 1 to Customer PDU Number 1.
To Power Supplies DMX2000/3000 System To Power Supplies

Rear View

DMX2000/3000 PLIM Shelf
PLIM 1 PLIM 0

Symmetrix DMX2000/3000 cabinet.
AUX "A" AC Input MAIN "B" AC Input AUX"B" AC Input MAIN "A" AC Input
Cable 1 Cable 2 Cable 3 Cable 4

connected to these four connectors for
single-phase or three-phase input.
Number 1 Number 4

Number 2 Number 3
Figure 1-30 DMX2000/3000-to-4-PDU recommended power cabling

EMC CONFIDENTIAL
Connecting to two To preserve the crossover functionality of the AC auxiliary wiring
power distribution within the Power Line Input Module (PLIM), configure the DMX2000
left to right:
1. Connect Cable 1 and Cable 2 to Customer PDU Number 1.

Rear View

PLIM 1 PLIM 0



Number 1 Number 2
Figure 1-31 DMX2000/3000-to-2-PDU alternate power cabling

EMC CONFIDENTIAL
Connecting to three To preserve the crossover functionality of the AC auxiliary wiring
power distribution within the Power Line Input Module (PLIM), configure the DMX2000
left to right:
DMX2000/3000 System
To Power Supplies Rear View To Power Supplies
in Zone B in Zone A
This cabling is inte rnal

to the Symmetrix Cabinet.
PLIM 1 PLIM 0
Cable connecto rs are shown as


Customer’s Power
Distribution Unit
Number 2
Customer’s Power Customer’s Power

Number 1 Number 3

EMC CONFIDENTIAL
Powering Up the Complete the following steps to power up the DMX2000 and
DMX2000 or DMX3000 systems:
DMX3000 system 1. Turn on the site PDU breakers for all Symmetrix site PDUs.
2. From the front of the cabinet, locate PLIM 0 and PLIM 1 and
verify that the “MAIN OK” and “AUX OK” LEDs are lit
(Figure 1-33):
3. On the rear door of the system, set the EPO switch (red) to the UP
(|) on position (Figure 1-28 on page 1-57).
4. From inside the front cabinet, locate PLIM 0 and PLIM 1
(Figure 1-33), then:
a. Set the EPI switches on PLIM 0 and PLIM 1 to the Local (right)
position.
b. Set the Main and AUX Circuit Breakers on PLIM 0 to the ON
(up) position.
c. Set the Main and AUX Circuit Breakers on PLIM 1 to the ON
(up) position.
Main Breaker AUX Breaker EPI Switch Main Breaker AUX Breaker EPI Switch
SPECIAL SPECIAL
REMOTE REMOTE

Main OK I2C Alarm Main OK I2C Alarm

AUX OK I2C OK AUX OK I2C OK
PLIM 0 PLIM 1 SYM-000719
Figure 1-33 DMX2000/DMX3000 PLIM 0 and PLIM 1 circuit breakers and LEDs
5. On the rear door, set the AC Power switch (black) to the UP (|) on
position (Figure 1-28 on page 1-57).
6. Verify the “MAIN OK” and “AUX OK” LEDs on all power supply
modules are lit green (Figure 1-34 on page 1-63.)

EMC CONFIDENTIAL
AC 12V 56V I2C I2C GEN 12V 56V 12V 56V 12 56
AC 12V 56V 12C 12C GEN 12V 56V 12V 56V 12 56

MAIN AUX
OK OK
MAIN AUX
OK OK
SYM-000060
Figure 1-34 DMX2000 and DMX3000 power supply module LEDs
7. Verify that “PIC OK” LED on both batteries are green

(Figure 1-35).
Contactor
PIC OK LED Closed LED
The DMX2000 and DMX3000 Charger
PIC Fault LED
systems have two batteries. Fault LED
Figure 1-35 Battery LEDs (DMX1000 shown)

EMC CONFIDENTIAL
8. Open the service processor tray (mounted in the front door) to a
horizontal position and then open the service processor top to
display the screen.
9. Wait for the IMPL procedure to complete.
When the DMX2000 or DMX3000 system powers up, it runs
through system IMPL. This procedure takes a minimum of ten
minutes to complete (depending on the configuration size). When
the IMPL completes, 0F appears in the hex display on the
faceplate of each director, indicating that the directors are offline.
10. After you have connected the DMX2000 and DMX3000 system to
the site PDUs and powered on the system, refer to the following
section, “DMX2000/3000 mandatory functional verification
testing” on page 1-65 to complete the required site power test
procedures.

EMC CONFIDENTIAL
DMX2000/3000 mandatory functional verification testing
Complete the following procedures to ensure the Symmetrix
DMX2000 or DMX3000 system is correctly connected to the site
power (AC) source. These procedures are for the DMX2000 and
DMX3000 systems only. The tests are done on the connections from
the site power (AC) source to the DMX2000 and DMX3000 Power
Line Input Modules (PLIMs) (Figure 1-36).
Front
PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
REV REV
PRT PRT
LOOP LOOP
1 0 1 0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES
SN SN
9 MAIN AUX
OK OK
A MAIN AUX
OK OK
B MAIN AUX
OK OK
REV
PRT
REV
PRT
Zone B Power Supplies AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
12V
RTN
56V 12 56
RTN VA VA
1
LOOP
0 1
LOOP
0
3 2 3 2
STAT STAT
6 MAIN AUX
OK OK
7 MAIN AUX
OK OK
8 MAIN AUX
OK OK
1
3
CTRL
PRES
0
STAT
DISK
2
2
0
1
3
CTRL
0
STAT
DISK
PRES
2
2
SN SN
REV REV
3 4 5 PRT PRT
Zone A Power Supplies AC 12V 56V 12C 12C GEN 12V 56V
MAIN AUX
OK OK
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
MAIN AUX
OK OK
12V
RTN
56V 12 56
RTN VA VA
AC 12V 56V 12C 12C GEN 12V 56V
MAIN AUX
OK OK
12V
RTN
56V 12 56
RTN VA VA 1
LOOP
0 1
LOOP
0
3 2 3 2
STAT STAT
CTRL CTRL
1 0 1 0
0 1 2
3 2 3 2
STAT STAT
DISK DISK
1 0 1 0
3 2 3 2
PRES PRES

OK OK OK OK OK OK
SN SN
REV REV
SPECIAL SPECIAL
REMOTE REMOTE

PLIM 0 PLIM 1
SYM-000586LC
Figure 1-36 DMX2000 and DMX3000 power system (shown in DMX2000)
DMX2000/3000 mandatory functional verification testing 1-65

EMC CONFIDENTIAL
! CAUTION
After the DMX2000 and DMX3000 system has completed the IMPL
process and the battery or batteries are engaged, you must perform
the following tests prior to handing the system over to the customer
to ensure that the input power is wired correctly.
To ensure there are no environmental or power supply issues with

the DMX2000 and DMX3000 system prior to performing the
following tests, From SymmWin, run the ALT-V (see
TOOLS/Environmental/Tests/Run Alt-V) tests and ensure no
alarms are being flagged. If there are any alarms, they should be
rectified before proceeding.
DMX 2000/3000 site Perform the following procedures to check the site MAIN AC and
PDU to PLIM tests AUX AC feed to the PLIM cables.
Note: For general locations of components, refer to Figure 1-36 on page 1-65.
WARNING
Testing sites with For sites with four separate AC site PDUs, using Figure 1-37 on
four separate PDUs page 1-67 as a reference, looking from the rear and counting from left
to right:

EMC CONFIDENTIAL
Rear View

PLIM 1 PLIM 0


Number 1 Number 4

Number 2 Number 3
Figure 1-37 DMX2000/3000-to-4-PDU recommended power cabling
4 PDU, test — verify Test 1

the PLIM 1 (right)
configuration 1. Locate the “AUX OK“LED on the lower right of the Zone A
(bottom) of each installed power supply (Figure 1-34 on page 1-63)
and the “AUX OK” LED on PLIM 1 (Figure 1-33 on page 1-62).
Ensure that these LEDs are lit.
3. Go to the front of the DMX system. Check that the “AUX OK”
LED located on PLIM 1 is off.
4. Check that the “AUX OK” LEDs located on the Zone A power
supplies are off.
LEDs located on Zone A power supplies are lit green.

EMC CONFIDENTIAL
Test 2
1. Locate the “MAIN OK” LED on the lower right of the Zone B
(top) of each installed power supply (Figure 1-34 on page 1-63) and
the “MAIN OK” LED on PLIM 1 (Figure 1-33 on page 1-62).
3. Go to the front of the DMX. Check that “MAIN OK” LED located
on PLIM 1 is off.
4. Check that the “MAIN OK” LEDs located on the Zone B power
supplies are off.
OK” LEDs located on the Zone B power supplies are lit green.
4 PDU, test — verify Test 3

the PLIM 0 (left)
configuration 1. Locate the “AUX OK” LED on the lower right of the Zone B (top)
of each installed power supply (Figure 1-34 on page 1-63) and the
“AUX OK” LED on PLIM 0 (Figure 1-33 on page 1-62). Ensure
that these LEDs are lit.
3. Go to the front of the DMX. Check that “AUX OK” LED located
on PLIM 0 is off.
4. Check that the “AUX OK” LEDs located on the Zone B power
supplies are off.
LEDs on Zone B power supplies are lit green.
Test 4
1. Locate the “MAIN OK” LED on the lower right of the Zone A
and the “MAIN OK” LED on PLIM 0 (Figure 1-33 on page 1-62).
2. Turn off the PDU breaker connected to DMX Cable 4.
PLIM 0 is off.
4. Check that the “MAIN OK” LEDs located on the Zone A power
supplies are off.
EMC CONFIDENTIAL
OK” LEDs on Zone A power supplies lit green.
Testing sites with two For sites with two separate site PDUs, using Figure 1-38 as a
separate PDUs reference, looking from the rear and counting from left to right:
◆ Ensure that Cable 1 and Cable 2 are connected to Customer PDU
Number 1.
◆ Ensure that Cable 3 and Cable 4 are connected to Customer PDU
Number 2.

Rear View

PLIM 1 PLIM 0



Number 1 Number 2

EMC CONFIDENTIAL
2 PDU, test — verify
the PLIM 1 (right)
configuration
WARNING
Test 1 1. Locate the “AUX OK“LED on the lower right of the Zone A
and the “AUX OK” LED on PLIM 1 (Figure 1-33 on page 1-62).
3. Go to the front of the DMX system. Check that the “AUX OK”
LED located on PLIM 1 is off.
supplies are off.
Test 2 1. Locate the “MAIN OK” LED on the lower right of the Zone B
on PLIM 1 is off.
supplies are off.
OK” LEDs located on the Zone B power supplies are lit green.

EMC CONFIDENTIAL
2 PDU, test — verify
the PLIM 0 (left)
configuration
Test 3 1. Locate the “AUX OK” LED on the lower right of the Zone B (top)
“AUX OK” LED on PLIM 0 (Figure 1-33 on page 1-62). Ensure
on PLIM 0 is off.
supplies are off.
LEDs on Zone B power supplies are lit green.
Test 4 1. Locate the “MAIN OK” LED on the lower right of the Zone A
and the “MAIN OK” LED on PLIM 0 (Figure 1-33 on page 1-62).
2. Turn off the PDU breaker connected to Cable 4.
PLIM 0 is off.
4. Check that the “MAIN OK” LEDs located on the Zone A power
supplies are off.
OK” LEDs on Zone A power supplies are lit green.

EMC CONFIDENTIAL
Testing sites with For sites with three separate site PDUs, using Figure 1-39 as a
three separate PDUs reference, looking from the rear and counting from left to right:
1. Ensure that Cable 2 is connected to Customer PDU Number 1.
2. Ensure that Cable 1 and Cable 3 are connected to Customer PDU
Number 2.
3. Ensure that Cable 4 is connected to Customer PDU Number 3.
DMX2000/3000 System
To Power Supplies Rear View To Power Supplies
in Zone B in Zone A
This cabling is inte rnal

to the Symmetrix Cabinet.
PLIM 1 PLIM 0
Cable connecto rs are shown as


Customer’s Power
Distribution Unit
Number 2
Customer’s Power Customer’s Power

Number 1 Number 3

EMC CONFIDENTIAL
Verifying the 3 PDU
configuration
WARNING
Test 1 From the Customer PDU 1 that supplies Cable 2:

1. Locate the “MAIN OK” LED on the lower right of the Zone B
3. Go to the front of the DMX system. Check that “MAIN OK” LED
located PLIM 1 is off.
supplies are off.
5. Turn back on the PDU site breaker and ensure that all “MAIN
OK” LEDs located on Zone B power supplies are lit green.
Test 2 From the Customer PDU 2 that supplies Cable 1 and Cable 3:
1. Locate the “AUX OK” LED on the lower right of the Zone A
and the “AUX AC OK” LED on PLIM 1 (Figure 1-33 on
page 1-62). Ensure that these LEDs are lit.
on PLIM 1 is off.
supplies are off.
5. Turn back on the PDU site breaker and ensure that all “AUX OK”

EMC CONFIDENTIAL
Test 3 From the Customer PDU 2 that supplies Cable 1 and Cable 3:
1. Locate the “AUX OK” LED on the lower right of the Zone B (top)
“AUX AC OK” LED on PLIM 0 (Figure 1-33 on page 1-62). Ensure
on PLIM 0 is off.
supplies are off.
5. Turn back on the PDU site breaker and ensure that all “AUX OK”
LEDs on the Zone B power supplies are lit green.
Test 4 From the Customer PDU 3 that supplies Cable 4:

1. Locate the “MAIN OK” LED on the lower right of the Zone A
and the “MAIN AC OK” LED on PLIM 0 (Figure 1-33 on
page 1-62). Ensure that these LEDs are lit.
3. Go to the front of the DMX system. Check that PLIM 0 has its is
off.
4. Check to see that the “MAIN OK” LEDs located on the Zone A
power supplies are off.
5. Turn back on the PDU site breaker and ensure that all “MAIN
OK” LEDs located on Zone A power supplies are lit green.

EMC CONFIDENTIAL
Configuring the Symmetrix service processor
The service processor uses an external modem to communicate with
the EMC Customer Support Center for online maintenance.
Complete the following steps to prepare the service processor:
1. If the service processor powered on when you powered up the
Symmetrix unit, the antivirus utility should be running
(assuming you inserted the diskette). If necessary, insert the
diskette and/or power on or reboot the service processor.
Note: Refer to the following Customer Service website to get antivirus

and update information:
http://www.cs.isus.EMC.com
2. Follow the onscreen instructions to check for and remove any

viruses that might exist on the service processor.
3. Remove the diskette and reboot the service processor.
4. The SymmWin main menu (Figure 1-40 on page 1-76) should
appear. If it does not, you must reinstall the Symmetrix
microcode. Refer to ”Loading microcode offline” on page 3-5.
5. After the main menu appears, log on to SymmWin, and select
Configuration, Site Information. Continue to ”Entering site
information” on page 1-77.
Configuring the Symmetrix service processor 1-75

EMC CONFIDENTIAL
Figure 1-40 SymmWin main menu

EMC CONFIDENTIAL
Entering site information
The site information provides EMC with information about the
Symmetrix unit installed at the customer site. It also enables the
remote dial-up and I/O statistic gathering utilities. Site Information
consists of six windows: General, Features, Notifications, Site Notes,
Dial Home, and Site Info Errors.
! CAUTION
You must configure the Site Information parameters or the
Symmetrix microcode will not load.
Entering general site To enter general site information:

information 1. From the SymmWin main menu, select Configuration, Site
Information, and then press ENTER. The Symmetrix Site
Configuration window opens and displays General site
information (Figure 1-41).
Figure 1-41 General site information
Entering site information 1-77

EMC CONFIDENTIAL
Note: If you don’t enter the required information in the data fields, error
messages appear in the area below the screen (Figure 1-41).
2. Set all required parameters in the window. Additional options or

selections are available in submenus under each information
category.
The General Site Information parameters (Figure 1-41 on
page 1-77) are described in Table 1-27, in the order they appear in
the window.
Table 1-27 General site information parameters
Parameter Values
Symmetrix Model Select from DMX1000S, DMX1000P, DMX2000S, DMX2000P,

DMX3000-3, DMX800, or PC_only.
Site Name Enter the site name (optional). This will log the site name on to
your system.
Serial Number Enter the Symmetrix serial number (nine to 12 digits). Prefix the
serial numbers with zeros (0) and use no leading alphabetical
characters. This logs the serial number on to the system.
Flags and Other Options Checked to select various options.
• Automatically logout after 30 minutes Logs out when the system had been inactive for 30 minutes.
without user activity
• Auto-start the remote communications When checked, the remote communications server can be
server auto-started.
• Auto-start the remote Debug Server When Checked, the remote Debug Server can be auto-started.
• Optimizer is installed on this machine Checked when Optimizer is installed on the system.

EMC CONFIDENTIAL
Entering The Communications tab on the General Site Information window is
communications used to select communications information. Refer to Figure 1-42.
information
Figure 1-42 Communications site information

EMC CONFIDENTIAL
Entering To enter Notification Site Information:
notifications site 1. From the Symmetrix Site Configuration window (Figure 1-41 on
information page 1-77), click Notification.
2. The Notification Site Information window (Figure 1-43) contains
four major areas where you must supply information:
• Dial home — Selected items are conditions upon which the
system should call home.
• Notify operator — Selected items are conditions upon which
the operator should be notified.
• Run external applications — Selected items have external
applications that may be run.
• External applications — External application to be run.
Figure 1-43 Notification site information
3. Set the Notification Site Information parameters.

EMC CONFIDENTIAL
Entering dial home This screen is used to enter phone information. Several different
information screens are available for entering information.
Clarify phones Clarify phone numbers are entered on this screen. (Refer to
Figure 1-44.)
The Test Dial Home feature can be activated at the bottom of the
screen.
Figure 1-44 Clarify phone information screen

EMC CONFIDENTIAL
Modem information Used to enter information about the modem. (Refer to Figure 1-45.)
◆ Modem available — Selected when modem is available
◆ Modem info — Used to enter specific modem information
• Symmetrix modem number — Enter the modem number
• Modem rest — Enter time of rest between calls (two to 180
seconds)
• Dialing session login limit — Enter the time of dialing session
login (600 to 900 seconds)
• Dialing session transfer time limit — Enter the transfer time
limit (1200 to 3600 seconds)
Figure 1-45 Modem information

EMC CONFIDENTIAL
IP information This screen (Figure 1-46) is selected if IP connection is available.
screen.
Figure 1-46 IP information
Customer information Enter the customer’s phone number on this screen (Figure 1-47) .
screen.
Figure 1-47 Customer information

EMC CONFIDENTIAL
Entering To enter Site Notes Information:
configuration notes 1. From the Symmetrix Site information window (Figure 1-41 on
information page 1-77), click Site Notes. The Site Notes window (Figure 1-48)
appears, allowing you to write Site Information.
Figure 1-48 Configuration notes site information
2. Click the green √checkmark at the top of the screen to save and
write the information to a file.

EMC CONFIDENTIAL
Checking the Complete the following steps to check the state of the Symmetrix disk
configuration state and channel directors and disk devices:
1. From the SymmWin main menu, click the Inlines icon to access
the Inlines main menu.
2. Type E0 and press ENTER to review the system configuration and
the director online and offline states. (See Figure 1-49.)
3. Verify that all channel directors and disk directors are offline.
4. If you changed the online/offline state of any directors, type E0
and press ENTER again, to verify that all directors are offline.
Figure 1-49 Director state (online/offline) screen
Note: Figure 1-49 is for example only. It does not show all directors in the
ready state.

EMC CONFIDENTIAL
5. Make sure that all disk devices are in a ready state.
Type A7,C and press ENTER to view the status of all disk devices
connected to that disk director. (Refer to Figure 1-50.)
Figure 1-50 A7 Inlines screen
6. Verify that there are no environmental problems.

7. Click the Door icon from Inlines, to return to the SymmWin main
menu.

EMC CONFIDENTIAL
Installing the external modem
This procedure describes how to install the external serial modem.
(Both SymmWin and SymmRemote are configured to use the serial
modem by default, so no additional configuration is necessary.)
Required tools This operation requires the following tools:

◆ Tile puller for raised tile floor, if placing the modem underneath
the floor tiles
! CAUTION
Use a ground strap or antistatic pad when handling any
component.
Installing the To connect the modem cables:

modem 1. If the modem will be installed under a raised floor, remove a floor
tile in front of the DMX series cabinet and place the modem
beneath the floor.
2. Connect one end of the modem cable to the serial port on the
service processor.
3. Connect the other end of the modem cable to the connector
labeled J3 - PC Serial Modem at the bottom rear of the system.
4. Connect the phone cable to the phone connector.
5. Connect the phone cable to the customer’s phone line.
6. Connect the power cable to the modem and plug the power cable
into the customer’s power source.
7. Replace the floor tile (if necessary).
8. Reboot service processor.
Verifying modem Modem information is the link between the DMX1000/2000/3000

operation systems at the customer’s site and the Clarify system. Creating
modem information is required for systems that have the Remote
Support feature invoked, and must be added to the Clarify database
during installation of the DMX1000/2000/3000 system. The Remote
Support feature enables the system to automatically open a call to
Installing the external modem 1-87

EMC CONFIDENTIAL
Clarify. This feature must be tested prior to closing an installation call
to Clarify.
Configuring system Follow these steps to configure the external modem with the Clarify
and site information administrator:
with Clarify
Note: Refer to the Clarify User Guide when performing this procedure.
1. Choose Sites from the Select menu.

2. From an open Site window, click Config. Mgr. This displays a Site
Configuration selection screen.
3. Click List to view all the products installed at the site.
4. Select the product that will be configured, and click Details.
5. In the Details window, click Modem. This displays the Site
Connections window.
6. In the Name field, enter the serial number of the
DMX1000/2000/3000 and the name the customer will use to refer
to the DMX1000/2000/3000 system.
Note: Refer to the Site Information screens when configuring the modem
information.
7. Enter the Modem phone number in the phone field (do not enter
dashes).
8. From the Speed pop-up menu, select the appropriate modem
speed.
9. From the Parity pop-up menu, select the appropriate modem
parity.
10. From the Type pop-up menu, select the appropriate Modem
Type.
11. Enter the password in the password field.
12. If EMC is allowed to dial in to the DMX1000/2000/3000 system,
select the Dialin checkbox.
If EMC is not allowed to dial in to the DMX1000/2000/3000
system, contact the customer prior to dialing into the system.
13. If the customer’s DMX1000/2000/3000 system automatically
dials home, click the PhoneHome checkbox.

EMC CONFIDENTIAL
14. From the Remote Support menu, select the appropriate remote
support type.
If the type is Anath, enter the following three fields:
• Communications software type
• Revision level of the communications software
• Protocol
15. In the Notes field, type any additional information regarding the
modem information.
16. Click Add.
Testing the dial home Follow these steps to verify that the DMX1000/2000/3000 system can
function dial the EMC Customer Support Center:
1. Select Site Information from the SymmWin main menu, and
configure the screens as necessary.
2. From the main menu, select Dial Home, Clarify Phones, Test All
Phones.
Note: Wait for the test calls to complete before proceeding.
3. Call the EMC Customer Support Center and ask a Customer

Support technician to confirm that the test calls were logged
properly. Perform troubleshooting as required.
4. Wait for a callback from the CST.
If the system fails to call home

If the phone test fails, follow this procedure:
1. Check the status of the external modem lights. Two LEDs should
be illuminated: the TR light and a speed light (96 or 14.4).
• If more than two lights are lit, power the modem off and on
again, then reboot the DMX1000/2000/3000 service processor.
• If no lights are lit, determine why the modem has no power
• If the TR light is not lit, the software was unable to initialize
the modem
2. Record the type of screen displayed on the video screen used by
the service processor.
a. If the screen is blank, press the SHIFT key.
Installing the external modem 1-89

EMC CONFIDENTIAL
b. If the screen is still blank, check the power indicator on the
server.
3. Review the log file to identify where the problem occurred with
the call-home:
a. From the SymmWin main menu, select Tools, View Logfiles.
b. From the Log Browser menu bar, select File, Open. Open the
continuous folder, and select logall_<date and time>.log.
4. Refer to Symmetrix Tech Tip SYM.194, Diagnosing Log Files.

EMC CONFIDENTIAL
Invisible Body Tag

2
Configuring Symmetrix
Systems for Online
Operation
This chapter provides step-by-step instructions for running the

SymmWin installation setup program and bringing the Symmetrix
unit online to the host.
◆ Verifying the Symmetrix configuration ..........................................2-2
◆ Modifying the configuration ............................................................2-5
◆ Assigning names to all attached hosts ..........................................2-10
◆ Initializing the subsystem ...............................................................2-12
◆ Performing loopback tests ..............................................................2-14
◆ Bringing the unit online ..................................................................2-26
◆ Creating a disk log file.....................................................................2-27
◆ Creating a hardware revision log file............................................2-28
Configuring Symmetrix Systems for Online Operation 2-1

Configuring Symmetrix Systems for Online Operation
EMC CONFIDENTIAL
Verifying the Symmetrix configuration
Verify the customer’s configuration before you load the configuration
to the directors, and save the microcode to the Symmetrix system.
Note: Because the Symmetrix system is preconfigured to meet customer

requirements, you may have to verify or provide data only about selected
features and options from the SymmWin menus and submenus.
Loading or verifying Depending where the IMPL.BIN file resides, you will verify its
the IMPL.BIN file contents to the Symmetrix system before loading the configuration to
the directors.
To load the IMPL.BIN file residing on the Symmetrix service
processor, do the following:
1. From the SymmWin main menu, select File, Select IMPL, and
press ENTER.
2. Select the correct IMPL.BIN file from the SymmWin Load IMPL
File window (Figure 2-1).
Figure 2-1 Load IMPL file example
3. This step depends on what type of .bin file you loaded:

• If you loaded a .bin file created with/for the customer
specifically for this Symmetrix System, check the SymmWin
screens to verify the correct configuration.

EMC CONFIDENTIAL
• If you loaded a dummy .bin file, configure the SymmWin
screens as required to create a customer configuration. Refer to
“Modifying the configuration” on page 2-5.
Note: For more information on SymmWin, refer to the SymmWin Product

Guide, available on the Powerlink website.
4. If you changed the configuration, save it by selecting one of these

options from the SymmWin File menu:
• Save IMPL
• Save IMPL as
! CAUTION
Do not name the file SYSTEM.BIN file (in uppercase, lowercase,
or any combination).
5. From the SymmWin main menu, select Procedures > Procedure

Wizard > Code Load procedures > Configure and Install New
Symmetrix. (Refer to Figure 2-2.)
Figure 2-2 SymmWin procedure wizard
6. Click Run, and follow the procedure.
Verifying the Symmetrix configuration 2-3

EMC CONFIDENTIAL
Verifying the After loading the code, verify that the Symmetrix system contains the
customer exact configuration that the customer ordered.
configuration View the following to make sure that the configuration is correct:
◆ Pre-site survey
◆ General Site Information screen, including installed options
(Figure 1-41 on page 1-77)
◆ Dial Home Site Information screen, including tabs (Figure 1-46 on
page 1-83)

EMC CONFIDENTIAL
Modifying the configuration
If after you review the configuration file and discover you need to
change it, perform the following operations:
◆ IMPL initialization — Allows you to edit the individual fields of
FRD records.
To access the IMPL Initialization window (Figure 2-3) from the
SymmWin main menu, select Configuration, IMPL
Initialization.
Figure 2-3 IMPL initialization — browse
◆ IMPL browser — Allows you to modify the current IMPL.BIN

file.
Modifying the configuration 2-5

EMC CONFIDENTIAL
◆ Director map — Allows you to modify the map of the physical
director layout.
To access the Director Map window (Figure 2-4) from SymmWin
main menu, select Configuration, Director Map.
Figure 2-4 Director map
Note: The Director Map should reflect the current layout of the
Symmetrix system. However, you may need to modify the map based on
customer needs. For example, if the customer ordered SRDF, you
designate an FA as an RF at this time.

EMC CONFIDENTIAL
◆ Physical disk map — Allows you to add or delete disks or
change disk types.
To access the Physical Disk Map window (Figure 2-5) from
SymmWin main menu, select Configuration, Disk Map.
Figure 2-5 Physical disk map

EMC CONFIDENTIAL
◆ Volumes requests — Allows you to verify the EMC
preconfigured Symmetrix data volume parameters against the
customer’s configuration requirements, or to assign additional
data volumes.
To access the Volume Requests window (Figure 2-6) from the
SymmWin main menu, select Configuration, Volumes Requests.
Figure 2-6 Volumes requests

EMC CONFIDENTIAL
◆ Volumes map — Allows you to define channel director
parameters or change the data volume parameters for the disk
directors.
To access the Volumes Map window (Figure 2-7) from SymmWin
main menu, select Configuration, Volumes Map.
Figure 2-7 Volumes map
Make the changes to the Volumes Map window and click the green √
to save the changes.
After you finish configuring the IMPL.BIN file, save it as a name with
a .BIN extension.
! CAUTION
Do not rename the SYSTEM.BIN file (in uppercase, lowercase, or any
other combination).

EMC CONFIDENTIAL
Assigning names to all attached hosts
To allow you to display information for specific hosts, the customer
should provide names that can be used to identify the hosts. Once
you have that information, select Hosts’ names from the
Configuration menu and enter the hosts’ names.
Configuring host Several features of SymmWin depend on the Host Names table
names (Figure 2-8) that identifies the host connected to each serial port.
Figure 2-8 Host names table
Use the Host Names window to enter the connection information

provided by the customer and the pre-site survey. You must enter the
host names to fully use the SymmWin application.
Note: You should maintain this table for your convenience. SymmWin does
not check it and will not inform you if the table does not reflect the host
connection to the Symmetrix system.

EMC CONFIDENTIAL
Modifying host To add, change, or delete a host name, select the box to the right of the
names appropriate director number (by clicking or by moving with the
arrow keys), and then:
◆ To add a name, type the name in all uppercase letters
◆ To change a name, type the new name in all uppercase letters
◆ To delete a name, press Delete
When finished configuring host names, click the green √on the
toolbar to accept the configuration. (You cannot perform this
operation using the keyboard.)
Assigning names to all attached hosts 2-11

EMC CONFIDENTIAL
Initializing the subsystem
The initialization process formats each disk device and places a one-
track VTOC and volume label on each device. You must complete this
procedure at initial installation and whenever you change the
physical layout of the drive.
! CAUTION
Use this procedure only during installation of a new Symmetrix
system or when changing the physical layout of the drive. The data
on the disks is lost during the initialization process.
! CAUTION
Before you load the new configuration to the directors or VTOC the
system, make sure that all of the parameters identified under
Table 1-27 on page 1-78 are set correctly and that you are on the
default director. Issue the $RS command to return to the default
director.
To initialize the subsystem:

1. From the SymmWin main menu, select Procedures > Procedure
Wizard > Code Load Procedures.
2. From the Code Load Procedures menu, select Configure and
Install New Symmetrix and press ENTER. The following message
appears:
This procedure is used to configure and install a new
Symmetrix!
OK to proceed?
This procedure will initialize a new Symmetrix system or load a
new configuration to an existing system.
You may VTOC all the volumes as part of this procedure.
VTOCing the volumes will lose all the data on the system. If this is an
installation of a new system, or the back-end configuration has
been altered, then the VTOC may be needed.
If you have any doubts as to whether you need to VTOC, then
consult your Config RTS before proceeding.

EMC CONFIDENTIAL
All directors and drives needed by the new configuration must be
inserted before the start of this procedure. All directors must be
put offline before continuing. Any directors left online will
automatically be put offline by the procedure.
3. Select Yes and press ENTER. The Symmetrix system begins the
initialization procedure by formatting each disk device with a
one-track VTOC and default volume label.
Note: This process could take several hours depending on the size of the
configuration (disk size and cylinder counts).
Initializing the subsystem 2-13

EMC CONFIDENTIAL
Performing loopback tests
You must perform loopback diagnostic tests on all channel directors
during installation. Complete the required tests as described in this
section.
The procedures included are:
◆ ”Testing the Fibre Channel loopback” on page 2-15
◆ ”Testing the serial channel loopback (ESCON)” on page 2-18
◆ ”FICON director port assignments” on page 2-21
◆ ”GigE remote director port assignments” on page 2-23

EMC CONFIDENTIAL
Testing the Fibre You must perform loopback diagnostic tests on all Fibre Channel
Channel loopback directors during installation. Complete the required tests as described
in this section.
Running the loopback Figure 2-9 shows the Fibre Channel director front-end interfaces.
tests Figure 2-10 on page 2-16 shows the Fibre Channel director back-end
interfaces.
8-Port, 4-Processor Fibre Channel

Adapter Front-End Host Director
d/A FA d/A, d processor, Port D0, MM
d/B FA d/B, d processor, Port D1, MM d d Processor

To Host Channels
c/A FA c/A, c processor, Port C0, MM

c/B FA c/B, c processor, Port C1, MM c c Processor
Midplane
b/A FA b/A, b processor, Port B0, MM
b/B FA b/B, b processor, Port B1, MM b b Processor
a/A FA a/A, a processor, Port A0, MM

a/B FA a/B, a processor, Port A1, MM a a Processor
Fibre Channel Port Assignments by Model Number
Notes: Ports DMX-FCD8M0S DMX-FCD7M1S DMX-FCD6M2S

Example of SymmWinn designation, D0 MM SM SM
FA = Fibre Channel director. SymmWin D1 MM MM MM
FA d/A defines Processor d, Port A, which C0 MM MM SM
is equivalent to Processor d, Port D0. C1 MM MM MM
MM = Multimode. SM = Singlemode. B0 MM MM MM
B1 MM MM MM
A0 MM MM MM
A1 MM MM MM
Figure 2-9 Fibre Channel front-end interfaces
Performing loopback tests 2-15

EMC CONFIDENTIAL
8-Port, 4-Processor Fibre Channel
Adapter Back-End Disk Director
d/A DA d/A, d processor, Port A

To Disk Drives c/A DA c/A, c processor, Port A
d d Processor
d/B DA d/B, d processor, Port B

c c Processor
Midplane
c/B DA c/B, c processor, Port B
b/A DA b/A, b processor, Port A

b b Processor
a/A DA a/A, a processor, Port A
b/A DA b/A, b processor, Port B

a/A DA a/A, a processor, Port B
a a Processor
Figure 2-10 Fibre Channel back-end interfaces
Before starting, note the following:

◆ Online loopback tests require that the director be online and
connected in its normal operating SAN topology (loop, fabric, or
point to point).
◆ Offline loopback tests require that the director links be offline and
have a loopback connector inserted into the ports that are to be
tested. The DAF emulation never takes the Fibre Channel links
offline; therefore, even when the director is offline, the online
loopback tests should be used to run loopbacks over the ports.
To run a default loopback test that will adequately test the path from
global memory to Tachyon through the transceivers and over the
cable, you can use the following:
◆ Online loopback tests:
FC,LPBK,ONLN,0 — Run the online loopback test (FC,LINK will
show you if the links are online) over both ports on a director.
FC,LPBK,ONLN,A — Run the online loopback test over port A
only.
FC,LPBK,ONLN,B — Run the online loopback test over port B
only.
◆ Offline loopback tests:
FC,LPBK,OFLN,0 — Run the offline loopback test (FC,LINK will
show you if the links are online) over both ports on a director.

EMC CONFIDENTIAL
FC,LPBK,OFLN,A — Run the offline loopback test over port A
only.
FC,LPBK,OFLN,B — Run the offline loopback test over port B
only.
The default online/offline loopback tests actually send full FCP
exchanges over the Fibre Channel links. When using the default, 128
FCP exchanges are sent and received over each port.
The above tests should be used in the normal installation procedure
in place of the FC,LTST,ALLT test.
Testing the Fibre A Fotec Meter adapter and a single test cable are required if you want
Channel light meter to test the light meter. The meter readings should not exceed these
maximum values:
◆ Adapter board: -4.8 dB
◆ Light Loss:
• End-to-end connection: 6 dB drop
• Each connector: 0.5 dB drop
• Couple 50/125 to 62.5/125 cable: 1.5 dB drop (mixing cable
types is not supported)

EMC CONFIDENTIAL
Testing the serial Complete the steps in this section to perform loopback tests on the
channel loopback serial channels (ESCON). Figure 2-11 shows the ESCON director port
(ESCON) designations.
8-Port, 4-Processor
Adapter ESCON Director
d/B EA d/B, d processor, Port D1
d/A EA d/A, d processor, Port D0 d d Processor

To Host Channels
c/B EA c/B, c processor, Port C1

c/A EA c/A, c processor, Port C0 c c Processor
Midplane
b/B EA b/B, b processor, Port B1
b/A EA b/A, b processor, Port B0 b b Processor
a/B EA a/B, a processor, Port A1

a/A EA a/A, a processor, Port A0 a a Processor
Note:
Example of SymmWinn designation, EA = ESCON Channel director. SymmWin EA d/A
defines Processor d, Port A, which is equivalent to Processor d, Port D0.
Figure 2-11 Eight-port, four-processor ESCON director designations
Running the loopback Complete these steps to run the ESCON loopback tests:
tests
1. From the SymmWin main menu, select Inlines.
2. At the DISK SUBSYSTEM prompt, type $RXa and press
ENTER or $RXb and press ENTER, where X is the number of the
director being tested, and a and b are the dual processors.
3. Type EF,1,CECE and press ENTER.
Message states: 81 Done
This test verifies that the front board (director) is communicating
with the back board (adapter). If the test fails, the following
message appears:
00 Fail
NOT DONE,EF
Note: If there is an error, go to step 4. If there is no error, proceed to step

5.

EMC CONFIDENTIAL
4. Type 8A,,ESCN,ESCN and press ENTER. A DONE message appears.
This command loads the ESCON code to the back adapter.
Repeat step 2 to verify the existing communications between the
front board and the back board. It the test fails again, then the
path between the front director and the back adapter is faulty. The
possible reasons for the failure are:
• The adapter is not seated correctly
• The adapter is bad
• There is a code issue
Contact the PSE Lab and resolve the problem before continuing.
5. Type EF,5,A,CECE and press ENTER, where A specifies the ESCON
port A or B. If the test runs correctly, the following message
appears:
85
PORT A (B) OPTIC LB FRAME TESTS
81
DONE
Note: For the RA side of the board, test only for port A, not port B.
If the test did not run correctly, it reports one of the following
error codes:
• 274F for port A side
• 374F for port B side
6. Type 99,A to see any unusual errors.
7. If the test was done without a loopback connector, there is the
possibility of losing communication between the front director
and the back adapter. To reestablish communication with the back
adapter, type 8A,,’ESCN’,’ESCN’ to reset the adapter.
8. Continue with the next section, “Restoring the system to the
online state” on page 2-20.

EMC CONFIDENTIAL
Restoring the system To restore the system to the online state:
to the online state
1. Type 8A,,’ESCN’,’ESCN’ for each adapter on which the test was
run, whether successful or not, to restore the normal operating
mode prior to placing the adapters online.
2. After you have tested all serial ports and cable connections,
remove the 0DB loopback plug, the cable adapter, and any dust
plugs.
3. Carefully reconnect all serial cables to their appropriate ports. Be
sure to install dust plugs on any unused serial ports or cables.
4. Place the channel director operator panel switches for the serial
channel director in the ENABLE (up) position. The Symmetrix
automatically reestablishes all ESCON links.
Note: It is normal for an 013F event to occur for each reestablished path
only if the CHPID or port is not blocked.
5. Have the customer configure the CHPIDs online or unblock the

port(s) on the serial director. (The display should
show 013F and 003F.)
6. Type EF,CC and press ENTER and confirm that the EC PORT
x STATUS is 09 (online and sees light).
Note: PORT STATUS 03 is online but no light (LED) seen.
PORT STATUS 00 is offline.
7. Have the customer place all CHPIDs and paths online that
connect to the serial channel director.
8. Type CC,,4 and press ENTER and verify that all the paths are
reestablished (2xxx or 3xxx) and their states are listed as valid.

EMC CONFIDENTIAL
FICON director port Figure 2-12 and Figure 2-13 on page 2-22 show the ports on a FICON
assignments director.
Multiprotocol Director and FICON Adapter, Model Number DMX-0004
4-Processor
FICON Adapter Multiprotocol Director
Mezzanine
EF d/A, Processor d, Port D0, SM d Processor d
or FICON Host Channels
Card
To Remote Symmetrix
EF c/A, Processor c, Port C0, SM

Mezzanine
Card c Processor c
Midplane
EF b/A, Processor b, Port B0, SM Mezzanine b Processor b
Card
EF a/A, Processor a, Port A0, SM
Mezzanine
a Processor a
Card
Note:
Example of SymmWin designation EF = FICON director. SymmWin EF d/A defines Processor d, Port A, which
is equivalent to Processor d, Port D0.
Figure 2-12 Four-port, four-processor FICON director designations

EMC CONFIDENTIAL
Multiprotocol Director with FICON, iSCSI, and GigE Adapter, Model Number DMX-0013
FICON, iSCSI, 4-Processor

GigE or FICON Host Channels or GigE Adapter Multiprotocol Director
RE d/A, Processor d, Port D0, MM Mezzanine

Card
d Processor d
To Remote Symmetrix
EF c/A, Processor c, Port C0, SM Mezzanine

Card c Processor c
Midplane
Card
EF a/A, Processor a, Port A0, SM Mezzanine

Card a Processor a
This adapter can be configured in

the following combinations of FICON, iSCSI,
and GigE port assignments.
Note: FICON, iSCSI, and
Example of SymmWin designation EF = FICON Remote director Processor FigE, Port Assignments
and SE = iSCSI, or RE = Remote director. SymmWin d GigE MM iSCSI MM
RE d/A defines Processor d, Port A, which is equivalent to c FICON SM FICON SM
Processor d, Port D0. MM = Multimode. SM = Singlemode.
b FICON SM FICON SM
a FICON SM FICON SM
Figure 2-13 Four-port, four-processor FICON, iSCSI, and GigE designations

EMC CONFIDENTIAL
GigE remote Figures 2-14 through 2-16 show the ports on a GigE Remote director.
director port
assignments
Multiprotocol Director with GigE Adapter, Model Number DMX-0020

2-Processor
GigE Remote Adapter Multiprotocol Director
Processor d
RE d/A, Processor d, Port D0, MM d Mezzanine
Symmetrix Channels
Card
No Connection
To Remote
Midplane
No Connection
REa/A, Processor a, Port A0, MM Mezzanine
Card
a
Processor a
Note:
Example of SymmWin designation RE = Remote director. RE d/A defines Processor d, Port A, which is
to the hardware designation of Processor d, Port D0.
Figure 2-14 Two-port, four-processor GigE Remote director designations

EMC CONFIDENTIAL
Multiprotocol Director with FICON, iSCSI, and GigE Adapter, Model Number DMX-0040
4-Processor
GigE or iSCSI Adapter Multiprotocol Director
Mezzanine
RE d/A, Processor d, Port D0, MM Card
d Processor d
or iSCSI Host Channels
To Remote Symmetrix
RE c/A, Processor c, Port C0, MM

Mezzanine
Card c Processor c
Midplane
Mezzanine b Processor b
SE b/A, Processor b, Port B0, MM
Card
SE a/A, Processor a, Port A0, MM
Mezzanine
a Processor a
Card
This adapter can be configured in the following

combinations of iSCSI and GigE port
assignments.
Note:
Example of SymmWinn designation, RE = GigE Processor iSCSI and GigE Port Assignments
Remote director and SE = iSCSI director. d iSCSI MM GigE MM GigE MM GigE MM GigE MM
SymmWin RE d/A defines Processor d, Port A, c iSCSI MM iSCSI MM GigE MM GigE MM GigE MM
which is equivalent to Processor d, Port D0. b iSCSI MM iSCSI MM iSCSI MM GigE MM GigE MM
MM = Multimode. a iSCSI MM iSCSI MM iSCSI MM iSCSI MM GigE MM
Figure 2-15 Four-port, four-processor GigE Remote and iSCSI designations

EMC CONFIDENTIAL
, ,
or GigE Adapter Multiprotocol Director
iSCSI, or FICON Host Channels
RE d/A, Processor d, Port D0, MM Mezzanine

Card
d Processor d
To Remote Symmetrix
SE c/A, Processor c, Port C0, MM Mezzanine

Card c Processor c
Midplane
Card
EF a/A, Processor a, Port A0, SM Mezzanine

a Processor a
Card
This adapter can be configured in the

following combinations of FICON, iSCSI,
Note: and GigE port assignments.
Example of SymmWin designation EF = FICON director FICON, iSCSI, and
and SE = iSCSI, or RE = Remote director. SymmWin Processor GigE, Port Assignments
RE d/A defines Processor d, Port A, which is equivalent to d GigE MM GigE MM iSCSI MM
Processor d, Port D0. c GigE MM iSCSI MM iSCSI MM
b FICON SM FICON SM FICON SM
a FICON SM FICON SM FICON SM
Figure 2-16 Four-port, four-processor GigE Remote and iSCSI designations

EMC CONFIDENTIAL
Bringing the unit online
At the end of the installation sequence, place all installed directors
and channels online (ENABLE) and have the customer work with the
system.
Bring online only those channels that you want to use, noting the
following:
◆ If you place a channel online and it is not connected to a CPU
channel, its director display reads F5. Taking the unused channel
offline clears the display.
◆ If neither channel is online, the director display shows 0F.
Note these specific requirements for customers:
◆ You must run INIT using DSF because the format and label
parameters are stored in the directors. A customer running DSF
must use NOCHECK and NOVERIFY. DSF must be level eight or
greater when used with a Symmetrix system.
◆ If the Symmetrix system is connected to an IBM 309X, the
customer must update the IOCDS file with the Symmetrix
addresses.
◆ If the Symmetrix system is running in a 370/XA environment, the
customer must update the IOCP with the Symmetrix addresses.

EMC CONFIDENTIAL
Creating a disk log file
After the system is brought online and is running error-free, create a
disk log file on the Symmetrix system to record important system
disk information.
To establish a disk log file, from the SymmWin main menu select
Procedures > Procedure Wizard > SYR Services > Collect Disks
Information.
Creating a disk log file 2-27

EMC CONFIDENTIAL
Creating a hardware revision log file
As part of the system log creation process, you should create a
hardware revision log file.
To create a display hardware revision, from the SymmWin main
menu select Procedures > Procedure Wizard > SYR Services >
Collect Hardware Revision.

EMC CONFIDENTIAL
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3
Installing New
Microcode
This chapter provides instructions for the offline and online

installation of new microcode into the Symmetrix system.
◆ Microcode upgrade guidelines ........................................................3-2
◆ Loading microcode online ................................................................3-4
◆ Loading microcode offline................................................................3-5
Installing New Microcode 3-1

Installing New Microcode
EMC CONFIDENTIAL
Microcode upgrade guidelines
Before performing a microcode load (either online or offline), read the
guidelines in this section.
! CAUTION
If you encounter a problem, contact the Customer Support Center
(CSC) immediately. Do not proceed with a new microcode load.
General microcode The following guidelines apply for any microcode load in a
requirements Symmetrix system:
◆ Review configuration and microcode guidelines on the Customer
Service website:
◆ Ensure that the Symmetrix unit is mechanically sound. There
should be no problems with drives, adapters, or memory.
◆ Before loading the microcode online, verify the customer's
configuration. LPARS with one channel path to the Symmetrix
unit can be adversely affected during online code loads when the
channel adapters are loaded.
◆ Make sure that the proper code is loaded for the configuration.
◆ Always load the latest level of code or the latest target release.
◆ Use the SymmWin file: Procedures > Procedure Wizard > Code
Load Procedures to load code to the directors.
General hardware Observe the following hardware requirements when installing

requirements microcode:
◆ Remove any adapters that are not configured.
◆ All DAs must have a minimum of one drive installed.
◆ There can be no unused channel interfaces. Assign at least one
device to each interface and leave the adapter disabled.
◆ DSF must be run on any newly installed Symmetrix system
(mainframe devices) before the customer uses it.
◆ Host data compression and data striping require that 3390-3
emulation and Concurrent Copy be set.

EMC CONFIDENTIAL
SRDF-specific The following requirements are specific to SRDF configurations:
requirements ◆ SRDF has special requirements that must be addressed before a
microcode load, configuration change, or testing. Check with the
Configuration Group for the latest procedures before loading any
SRDF microcode.
◆ If installing SRDF on a machine for the first time, EMC
recommends that devices used as PAGE DATASETS, SPOOL
VOLUMES, and WRITE INTENSIVE not be configured as SRDF.
If they must be configured as SRDF, set them to JOURNALING 1
mode.
◆ Only the A port can be used on an RF.
◆ If you are performing an SDMS to a Symmetrix system, and then
converting the configuration to SRDF, complete a SRDF full
resynchronization from R1s to R2s.
Microcode upgrade guidelines 3-3

EMC CONFIDENTIAL
Loading microcode online
Refer to the Customer Service website before performing any online
microcode load:
To perform the procedure for online code load go to SymmWin main

menu, select Procedures > Procedures Wizard > Code Load
Procedures > Online Code Load.

EMC CONFIDENTIAL
Loading microcode offline
Refer to the Customer Service website before performing any offline
microcode load.
To perform the procedure for offline code load from SymmWin main
menu select Procedures > Procedures Wizard > Code Load
Procedures > Off Line Code Load.
Loading microcode offline 3-5

EMC CONFIDENTIAL

EMC CONFIDENTIAL
Invisible Body Tag

A
Power SEQUENCES
This appendix describes the following Symmetrix power sequences:

◆ Powering on the Symmetrix unit....................................................A-2
◆ Powering off to service the unit ......................................................A-3
◆ Symmetrix DMX1000/2000/3000 systems emergency
Powerdown........................................................................................A-4
Power SEQUENCES A-1

Power SEQUENCES
EMC CONFIDENTIAL
Powering on the Symmetrix unit
The power controls have no effect unless the Emergency Power Off
switch on the rear door is in its enabled (up, | position). The
Emergency Power Off switch, when in it’s off (down, 0 position),
disables all power to the Symmetrix unit including the backup
battery system. To routinely power up the Symmetrix DMX1000,
DMX2000, or the DMX3000 system, use the following procedure.
! CAUTION
The Symmetrix DMX1000/2000/3000 systems contain no
user-serviceable parts, so they should not be opened for any reason
by untrained personnel. If the Symmetrix DMX1000/2000/3000 is in
need of repair, only qualified personnel familiar with safety
procedures for electrical equipment and the Symmetrix
DMX1000/2000/3000 should access components inside the unit.
Perform these steps to power up the Symmetrix system after it has

been powered off by the AC power switch.
1. Press the AC power (black) switch on the rear door to the up (|)
position. (Figure A-1.)
The Symmetrix system begins its IML procedure.
2. Wait at least 20 minutes for the IML procedure to complete.
A UNIT POWER
INPUT
Red EPO Switch

EMERGENCY
POWER
ONLY
Sym-000102
Figure A-1 Symmetrix DMX1000/2000/3000 power switch
A-2 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Power SEQUENCES
EMC CONFIDENTIAL
Powering off to service the unit
Follow these steps when powering down the Symmetrix
DMX1000/2000/3000 system to replace components or service the
unit.
! CAUTION
Do not power down the Symmetrix unit to replace a component if it
can be replaced nondisruptively.
1. Have the customer stop all processes to the Symmetrix system.

2. Wait for all pending write operations to complete to the disk
devices.
Note: All pending write operations should complete within five minutes.
If a device fails to complete its write operations within this time period, it
could indicate a problem with that device. Call the EMC Service Support
Center for assistance, if necessary.
3. Verify that the Symmetrix unit is ready to be powered down:

a. Take all directors offline.
b. Go to Inlines from the SymmWin main menu.
c. Type A7 and press ENTER.
d. Verify that the WRT PEND column is all zeroes.
e. Type $F0,CE,0F and press ENTER.
f. Verify that all director LED indicators display 0F.
Note: If these commands return non-zero values (pending activity), call

the EMC Customer Support Center for assistance.
4. Turn off the Symmetrix unit by pressing the black AC power

switch on the rear panel to its off (down, 0 position). Do not use
the Emergency Power Off switch.
Note: When you turn off the Symmetrix DMX1000/2000/3000 unit using
the AC power switch, the unit continues to run from the battery for 60
seconds before it shuts off.
Powering off to service the unit A-3

Power SEQUENCES
EMC CONFIDENTIAL
Symmetrix DMX1000/2000/3000 systems emergency
Powerdown
If it becomes necessary to immediately power down the Symmetrix
DMX1000/2000/3000 system:
! CAUTION
Do not use this procedure for routine power down operation.
1. On the rear door, lift the cover to the red Emergency Power Off
switch.
2. Lift the protective latch, and then press the red Emergency Power
Off switch to the off (down, 0) position.
Note: The Symmetrix unit immediately switches to backup battery

power and destages any pending writes in global memory to disk. When
complete, the Symmetrix powers down.
! CAUTION
Before restarting the Symmetrix DMX1000/2000/3000 system after
an emergency shutdown, contact the EMC Customer Support
Center.
A-4 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
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B
Displaying Symmetrix
Information
This appendix describes how to access and use some of the log and
utility information from the SymmWin main menu.
◆ Overview ............................................................................................ B-2
◆ Inlines.................................................................................................. B-3
◆ Error Analyzer................................................................................... B-5
◆ Visual Symmetrix window .............................................................. B-6
◆ List of log files.................................................................................... B-7
◆ SymmWin help files.......................................................................... B-9
Displaying Symmetrix Information B-1

Displaying Symmetrix Information
EMC CONFIDENTIAL
Overview
Various menu screens are available from the SymmWin main menu
(Figure B-1) that you can use for system information.
Note: Depending on the access level you logged in as, different SymmWin
main menu selections will be displayed.
Figure B-1 SymmWin main menu
B-2 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

EMC CONFIDENTIAL
Inlines
Inlines is a set of Symmetrix diagnostic and utility programs that
Engineering and the PSE Lab use to run diagnostic and utility
programs on Symmetrix systems.
Access Inlines by clicking the Inlines icon from the SymmWin main
menu.
A typical Inlines window appears similar to the following

Figure B-2, which shows the results of an E7, command.
Figure B-2 Typical Inlines window
Inlines B-3
EMC CONFIDENTIAL
Inlines guidelines Observe the following guidelines when using Inlines commands and
screens:
◆ Filter warning — Warns if you are filtering external
communications. Filtering mode can prevent unsolicited
communications from disrupting your Inlines session.
◆ Sympl warning — Warns if aSympl script is in progress. Users
should be aware that Inlines commands dispatched while a Sympl
script is running could disrupt the script and result in data
corruption in the Symmetrix system.
! CAUTION
The following option, if selected, bypasses an important safety
feature, and immediately dispatches the command. Use this
feature with caution.
◆ Execute pop-up commands immediately — When using

Command History, Favorite Commands, or Wizard features, the
selected command is normally inserted into the command line,
and you press ENTER to dispatch the command to the Symmetrix
system.

EMC CONFIDENTIAL
Error Analyzer
This feature allows you to customize error reports. To access the Error
Analyzer (Figure B-3) from the SymmWin main menu, select Tools,
Error Analyzer.
Figure B-3 Error Analyzer window
Error Analyzer B-5

EMC CONFIDENTIAL
Visual Symmetrix window
The Visual Symmetrix window (Figure B-4) is accessed from the
SymmWin main menu by selecting Symmetrix Views, Visual
Symmetrix.
This display can show all adapters, channels, global memory, ports,
and volumes, as well as links between them. By selecting File, Print,
you can generate a one-page printout of the current display, or a
four-page blowup of the current display.
Figure B-4 Visual Symmetrix reports
For additional information and options using Visual Symmetrix, refer

to the Symmetrix SymmWin Product Guide.

EMC CONFIDENTIAL
List of log files
Log files allow you to monitor the Symmetrix system. There are three
types of log files:
◆ Log files — Allows you to view any logfiles. Can be accessed
from the SymmWin window by selecting View log files, File,
Open. Refer to Figure B-5.
Figure B-5 Log browser
◆ Continuous log files — Appends the logs so that individual logs

appear to be one continuous log. Can be accessed by selecting
View logfiles, File, Open Continuous Log. Refer to Figure B-6
on page B-8.
List of log files B-7

EMC CONFIDENTIAL
Figure B-6 Continuous log files
Filtered log files — Allows you to choose the parameters of the log
files (that is, date, time, and so on). Can be accessed by selecting View
log files, File, Open filtered log files. Refer to Figure B-7.
Figure B-7 Filtered log files

EMC CONFIDENTIAL
SymmWin help files
Whenever you open a SymmWin session on a Symmetrix unit, you
automatically have access to the SymmWin help system. The
SymmWin main menu displays the Help icon in Figure B-8 that
contains an alphabetical listing of major SymmWin topics and related
Symmetrix information.
Figure B-8 Help icon
Additionally, each menu selection and submenu contains a Help

button that displays information related to the current topic or
display, and related information or menus.
SymmWin help files B-9

EMC CONFIDENTIAL

EMC CONFIDENTIAL
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C
Online References
This appendix describes the online references available to the Field

Service Engineer while installing a Symmetrix system.
◆ Introduction ....................................................................................... C-2
◆ Customer Service website................................................................ C-3
◆ PSE Lab............................................................................................... C-4
◆ Clarify Group..................................................................................... C-5
Online References C-1

Online References
EMC CONFIDENTIAL
Introduction
There are various online references that the Field Service Engineer
can use while installing a Symmetrix system. This appendix lists the
various online references and gives you a path to access them from
your laptop or service processor whenever you need them.
Note: If you have access to a printer, you can print some of these references at
your installation site.
Some of these references provide you with information, while others

connect you directly to a help desk where you communicate directly
with field service support personnel.
The following online references are described in this appendix:
◆ Customer Service (CS) website
◆ Product Support Engineering (PSE) Lab
◆ Clarify Group
C-2 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Online References
EMC CONFIDENTIAL
Customer Service website
The Customer Service website provides the following references:
◆ Product/tech info
◆ Microcode
◆ Part/logistics info
◆ Training
◆ Download area
◆ S.A.C.
◆ Alliance info
◆ Clarify
◆ Feedback
◆ Home
To access these references:
1. Access the following URL:
The Customer Service internal website opens.
2. On the Customer Service internal website page, click the desired
menu item. Under each menu item are submenus containing
additional information.
You can view your selection online, or print the reference.
Customer Service website C-3

Online References
EMC CONFIDENTIAL
PSE Lab
The Product Support Engineering (PSE) Lab provides support for
field service personnel 24 hours a day, 7 days a week. Product
Support Engineers are usually reached by pager numbers.
Field service personnel can get PSE tips from the PSE Lab’s website.
Additionally, PSE information can be accessed from various
databases.
The PSE website is located at:
http://www.pse.isus.EMC.com.
Note that access requires a password.
To access information contained on various databases, follow these
paths:
◆ Early Warnings can be obtained from the Customer Service
website by the following path:
-> Teams
--> Customer Service
---> Product/Tech Information
----> Early Warnings
Note: The EMC Software Matrix, product support bulletins, and engineering
technical publications are also accessed from the Customer Service website.

Online References
EMC CONFIDENTIAL
Clarify Group
The Clarify Group answers all questions relating to the Clarify
application software used on Symmetrix systems. This group can be
reached by phone at extension 78126 or by e-mail at
Clarify@csmil5a@cs.
The Clarify Group performs the following services:
◆ When you have questions, problems, or need general help with
the Clarify application, contact the IS Help Desk at extension
78126.
• Select choice 1 for Clarify. If your problem is related to
Winframe, stay on the line and speak to an IS representative.
• Select choice 2 for Problems from the Help Desk ACD
message.
◆ If you are calling between 7:00 A.M. and 5:00 P.M. EST, your call
will be forwarded to the Clarify Administration Group. A Clarify
Information Administrator will answer your call, log an incident
in the Target Help Desk application, and address your issue
immediately.
◆ If you are calling between 5:00 P.M. and 7:00 A.M. EST, or on a
weekend or holiday, your call will be forwarded to the IS Help
Desk Representatives. They will log an incident in Target, and
your issue will be addressed on the next working day by the
Clarify Information Administrators.
Note: If you have an urgent issue, the IS Help Desk Representative will
page the on-call Clarify Administrator.
To log on to Clarify from the Customer Service webpage:

1. Access the following URL:
2. Click Teams.
3. Click Customer Service, and then log on to the CS internal
website. (Entry requires a password.)
4. Click Clarify on the CS main web page.
Clarify Group C-5

Online References
EMC CONFIDENTIAL

EMC CONFIDENTIAL
Index
A EMC Service Support Center 1-5, 1-8, 1-11

acclimation 1-35 emergency power off procedure A-4
emergency power off switch A-2
error analyzer B-5
B ESCON loopback tests 2-18, 2-21, 2-23
battery 1-5, 1-8, 1-11 external modem
battery backup 1-8, 1-11 described 1-5
C F
cables, labeling 1-42 F5 code 2-26
clarify 1-87 Fibre Channel
Clarify Group C-5 light meter tests 2-17
configuring hostnames 2-10 loopback tests 2-15
cooling module 1-4, 1-8, 1-11 floor tile cutout, DMX2000 1-33, 1-34
Customer Service website C-3 floor tile cutout, DMX3000 1-34
D H
damage reporting 1-38 hardware components 1-3, 1-6, 1-9
dial home test 1-89 heat dissipation 1-25
disk devices
cylinders/logical volume 1-22
described 1-4, 1-8, 1-11 I
disk log file, creating 2-27 IMPL.bin file 2-2
DMX series power on A-2 initializing the subsystem 2-12
DMX1000 hardware components 1-3 inlines B-3
DMX2000 hardware components 1-6, 1-9 installing 1-37
DMX3000 hardware components 1-9 international shipments 1-15
domestic shipments 1-15 IOCDS file 2-26
DSF 2-26
L
E loopback tests 2-15
electrical specifications 1-26, 1-27, 1-28, 1-29, 1-30 ESCON 2-18, 2-21, 2-23
Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual i-1

Index
EMC CONFIDENTIAL
Fibre Channel 2-15 Product Support Engineering Lab C-4
serial channel 2-18, 2-21, 2-23 PSE Lab C-4
M R
main components remote dial-up 1-77
card cage 1-8, 1-11
cooling modules 1-4, 1-8, 1-11
S
disk devices 1-4, 1-8, 1-11
serial channel loopback tests, performing 2-18,
midplane 1-8, 1-11
2-21, 2-23
power subsystem 1-5
service processor, preparing 1-75
microcode
service shutdown A-3
offline load 3-5
site information 1-77
online load 3-4
specifications
upgrade guidelines 3-2
physical 1-22
midplane 1-4, 1-8, 1-11
Symmetrix
physical specifications 1-12
O Symmetrix service processor
offline microcode loading 3-5 shown 1-3, 1-6, 1-9
online microcode loading 3-4 Symmetrix weights 1-22, 1-23
online references C-2 SymmWin Help files B-9
SymmWin main menu 1-76
P
phone line location 1-39, 1-40, 1-41 T
Physical specification transportation and delivery guidelines 1-12
floor space and service area 1-22
raised floor tile requirements 1-22
U
weight 1-22
unpacking the Symmetrix system
physical specification
process described 1-38
depth 1-22
utility A7 1-86
height 1-22
width 1-22
planning overview 1-12 V
power consumption 1-25 verifying modem operation 1-87
power on/off procedures visual Symmetrix B-6
emergency power off A-4
power requirements 1-16
power subsystem DMX1000, described 1-5
power subsystem DMX2000, described 1-8, 1-11
power switch
AC power switch location A-2
power switch Emergency Power Off switch
location A-2
powering down
for service A-3
powering on 1-44, A-2
i-2 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

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EMC CONFIDENTIAL

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION

Regulatory Agency Information

ii Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Korean Ministry of Information and Communication Statement

Taiwan Class A Compliance Statement

Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual iii

iv Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Warnings and Cautions ........................................................................................ xvii

Chapter 1 Symmetrix Installation Setup

Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual v

vi Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Chapter 3 Installing New Microcode

Appendix A Power SEQUENCES

Appendix B Displaying Symmetrix Information

Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual vii

Index ................................................................................................................................ i-1

viii Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

1-1 Symmetrix DMX1000 front interior cabinet view .................................... 1-3

Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual ix

x Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

1-1 Preinstallation responsibility summary ................................................... 1-12

Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual xi

xii Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

As part of its effort to continuously improve and enhance the performance

Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual xiii

Note: A note presents information that is important, but not hazard-related.

xiv Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

bold • User actions (what the user clicks, presses, or selects)

italic • Book titles

Courier, bold • User entry

Courier italic • Arguments in examples of command-line syntax

<> Angle brackets for parameter values (variables) supplied by user.

[] Square brackets for optional values.

... Ellipsis for nonessential information omitted from the example.

Technical support — For technical support, go to EMC WebSupport

Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual xv

xvi Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

The following warnings and cautions pertain throughout this guide:

WARNING Trained service personnel only.

ATTENTION Resérvé au personnel autorisé.

WARNUNG Nur für authorisiertes Fachpersonal.

Additional warnings Before attempting to service EMC hardware described in this

xviii Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

xx Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Invisible Body Tag

Symmetrix Installation Setup 1-1

1-2 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Cards PRT PRT

Figure 1-1 Symmetrix DMX1000 front interior cabinet view

Symmetrix DMX1000/2000/3000 hardware 1-3

Figure 1-2 Symmetrix DMX1000 rear interior cabinet view

Major components of the Symmetrix DMX1000 are:

1-4 Symmetrix DMX1000, DMX2000, and DMX3000 Installation Manual

Symmetrix DMX1000/2000/3000 hardware 1-5

Zone B AC 12V 56V 12C 12C GEN 12V 56V

12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V

12V 56V 12 56 AC 12V 56V 12C 12C GEN 12V 56V

MAIN AUX MAIN AUX MAIN AUX

ICD REMOTE LOCAL ICD REMOTE LOCAL

MAIN AUX 12C 12C MAIN AUX 12C 12C

PLIM 0 PLIM 1 Power

Figure 1-3 Symmetrix DMX2000 front interior cabinet view