PRODUCT QUALITY IMPROVEMENT ON INSTALLATION

STICKER WITH FISHBONE, NGT AND 5W+1H METHOD

Muhammad Arif Mulyo

Program Studi Teknik Mesin Produksi dan Perawatan, Politeknik Negeri Sriwijaya,
Jalan Srijaya Negara, Bukit Lama, Kec. Ilir Bar. I, Kota Palembang, Sumatera Selatan
Email : marifmulyo@gmail.com

Abstract
In the face of an increasingly competitive level of competition, companies are trying to improve product quality
by reducing the number of defective products that occur during the production process. In producing a product, it
is necessary to guide and label the product in order to make it easier for consumers to find information about the
product. In order to facilitate the installation of the sticker label, a sticker machine design product was made, in
this case 3 sticker machine design products were made which were then compared using the Fishbone, NGT, and
5W+1H methods. The results of the study obtained suggestions and improvements aimed at improving the design
of the sticker machine product.

Keywords : Product Quality Improvement; Fishbone; Nominal Group Technique; 5W+1H

1. Intoduction Fishbone Diagram

Most modern society uses design products
that have sticker labels on them, so that consumers
can find out what products are offered. The design
and shape of the sticker machine has several forms,
but in this case the focus is on 3 designs, each of
which has its own advantages and disadvantages.
With the increasingly high level of
competition, the speed in producing to meet market
needs is very necessary, one of which is to facilitate
the speed in producing, then a machine is made that
is used to make it easier for humans to achieve
certain goals.
In facing an increasingly competitive level
of competition, the company tries to improve
product quality by reducing the number of defects
that occur during the production process, both
defects due to human factors and in the process flow.
With the occurrence of defective products, it takes a
lot of repairs or rework that must be done by the
company to repair the defective product which in the
end results in swelling of quality costs such as
rework and over time or purchasing materials to
remake new products instead of forced products.
The decrease in quality costs that occur is expected
to increase profits for the company.
This research was conducted to provide
recommendations to companies to improve products
using the recommended design by minimizing
defective products.
Fishbone Diagrams are also known as
Ishikawa diagrams and Cause-and-Effect Diagrams
because their shape resembles a fishbone (Li et al.,
2018). Where, each bone represents a possible
source of error. This diagram is useful for showing
the main factors that influence quality and have an
impact on the problems we study (Homaei et al.,
2019). These causal factors can be grouped, among
others (Bastuti, 2017) :
1. Raw material (Material)
2. Machine (Machine)
3. Labor (Man)
4. Method (Method)
5. Environment (Environment).
Nominal Group Technique (NGT)
NGT is “a method for reaching consensus
within a group, by collecting ideas from each
participant, who then gives a vote and ranks the
ideas they choose” (Pavletic & Sokovic, 2009). The
chosen idea is the one with the most scores, which
means it is a common consensus (Leuveano et al.,
2019). This method can be a brainstorming option,
it's just that consensus can be reached more quickly
(Alfatiyah, 2019).
5W+1H
5W+1H is a concept of corrective action by
sorting out every dominant cause that exists
(Taleizadeh et al., 2019). By clarifying why it needs
to be repaired, what the improvement is, where it is
repaired, who is repairing it and how to fix it (Bastuti
et al., 2018).

2. Metodoligi Penelitian

The methods used in the research are:

a. Collecting data by conducting observations,
interviews and documentation (Dewi & Ummah,
2019).
b. Perform data processing from the data collected
(Adyatama & Handayani, 2018).
c. Conducting analysis by looking for the factors
causing the problem using fishbone diagram tools,
looking for the dominant problem causing factors
using the nominal group technique (NGT) tools,
planning proposed improvements using the 5W+IH
tools.

Daftar Pustaka
Anshu Singh, Tarun Kushwaha,. (2017).
Impact of packaging, branding, labelling
for new product on consumer behaviour
in modern age. International Journal in
Management and Social Science (Impact
Factor- 6.178) Vol.05 Issue-01,
(January, 2017).

Michael S. Wogalter, Stephen L. Young,.

(1994). The effect of alternative product-
label design on warning compliance.
International Journal Applied
Ergonomics 1994, 25 (1) 53-57