10/10/22, 12:38 PM Gmail - Grievance Management

Vinod SB <vinodvyky27@gmail.com>

Grievance Management

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Google Forms <forms-receipts-noreply@google.com> 1 October 2022 at 10:17

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Grievance Management
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Vinod SB

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10/10/22, 12:38 PM Gmail - Grievance Management

Please go through the case and answer the questions that follow: Happy-Meal-
Times was a single company - running a food court in tech company. In a single
company based food court, the different stalls (e.g., South Indian food, Fruit juices
and soft drinks counter,  etc. ) were operated by a single company.  Ms. Faiza was
the manager overlooking all operations. Most employees were first time employees
fresh out of college.  Most customers preferred a rapid meal during the office
breaks. There were few sudden customers who wanted an elaborate meal.  Due to
increasing patronage. during lunch  there were 10-15 customers in queue in front
of counters. By the time the customers got to the counters, they were rude, and
sometimes extremely hostile.  In the recent incident, one of the customers nagged
the employee at the payment counter.  By the time the customer finished berating
the operations, the employee was nearly in tears. The next day the employee
availed of a surprise causal leave. While Faiza thought of reprimanding her, she
thought of possible options and repercussions. Question: Can Ms. Faiza
chargesheet employees availing unannounced casual leave?

Yes

No

Ms. Faiza would be most justified in taking action employees for unplanned casual
leave only in

employees availing leave in rotation, usually one at a time

majority of the employees availing leave in an concerted / collective manner

Ref. Case of Ms. Faiza: Will Ms. Faiza be within the law if she decides to initiate
action against customers who are targeting employees with their nagging and
complaints, as compared to submitting the complaints with her?

Yes

No

Ref. Case of Ms. Faiza: In case of a lady-waiter complaining in writing about a

specific customer who had been making unwanted discussions with sexual
overtones, is Ms. Faiza bound to initiate appropriate action?

Yes

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10/10/22, 12:38 PM Gmail - Grievance Management

No

Ref. Case of Ms. Faiza: wrt to the lady-waiter case, Ms. Faiza was informed via
email that the customer was waiting for her outside the tech-company premises
and had tried to initiate personal discussion despite objections.  After couple of
days, the lady-waiter informed that she had filed a case of stalking in the local
police station. Would Ms. Faiza be legally required to support the teller, rather than
asking her to withdraw the complaint? 

Yes

No

Ref. Case of Ms. Faiza: Can Ms. Faiza initiate a POSH case, along with the case
filed in parallel for stalking?

Yes

No

Mr. X is an old time cook the food court. Talented in multiple cuisines, he was
known as Mr. Ox. Customers and colleagues could shout at him for the entire day,
yet he just focused on his work. He was meticulous in his work, and took great
pride in being able to prepare each and every dish without any complaints.
Compared to many new employees, he was regular and on time. However some
employees have been complaining about Mr.X that he keeps the his personal
radio, tuned to FM music channel, switched on during office times. Other have
asked him to use head phones which he has refused. Some employees have
complained in written about it. Ms. Faiza, on exploring deeper, seemed to think that
it was more due to his lack of enthusiasm about the staff-union. While other
employees actively participated in union-activities, Mr. X contended to just pay the
regular union-membership fees and do nothing beyond that. However Ms. Faiza
was not 100% sure.

It is a minor issue and should be overlooked by Ms. Faiza despite protests by other employees.

It is a breach of expected workplace behaviors, and therefore it is a valid case which Ms.
Nilima should take it.

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10/10/22, 12:38 PM Gmail - Grievance Management

Ref.  In order to protect the employees from the rude customers, Mr. X had a
suggestion. Mr. X has asked Ms. Faiza to put up a notice informing customers
"likely time" for each order, with a footnote that these times are bound to fluctuate,
given the rush of the customers. However the duration for each transaction is
significantly greater than the official timing as per employee service  manual  which
are used internally.  Otherwise Mr. X has suggested Ms. Faiza to request for
approval of additional cooks and cooking stations. Would it be appropriate for Ms.
Faiza:

to put up the notice and then follow-up with corporate office for additional resources

put up the request for additional resources and then put up the notice after a week or so

Ref. Case: Why does this team not work? The attitude of Mr. Samanta was
completely confrontational and obstructive. 

True

False

Ref. Case: Why does this team not work? The attitude of other managers by
offering different solutions was actually great and helpful to the new leader. 

True

False

Ref. Case: Why does this team not work? The biggest reason why Ms. Samanta
could be behaving the way he was....

incompetence of the new leader to set and drive the agenda

lack of awareness of the market situation of the different HODs before giving suggestions

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Google Forms <forms-receipts-noreply@google.com> 1 October 2022 at 10:17

To: vinodvyky27@gmail.com

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10/10/22, 12:38 PM Gmail - Grievance Management

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Google Forms <forms-receipts-noreply@google.com> 1 October 2022 at 12:56

To: vinodvyky27@gmail.com

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