John Frost

Herrin, IL 62948
chris@pccrypt.com
+1 618 889 8488

Experienced IT Director with top-notch implementation and project management abilities. Highly
organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-
versed in SQL, VB, Windows, Networking, and 
VmWare planning and deployment. Bringing 25 years of experience achieving ambitious goals in
challenging IT environment. Successful at motivating teams to meet demanding timelines. Top-notch
abilities in organizing workflows, solving complex problems and making accurate decisions based on
sound judgment and analytical strengths. Experienced with leading teams driving SQL, VmWare and 
Networking projects. Over 20 years of experience in healthcare. Excellent reputation for resolving
problems and improving customer satisfaction. Dedicated 
Healthcare professional with history of meeting company goals utilizing consistent and organized
practices. Skilled in working under pressure and adapting to new situations and challenges to best
enhance the organizational brand.

Work Experience

Owner PcCrypt
Self-employeed - Herrin, IL
February 1997 to Present
• Applied performance data to evaluate and improve operations, target current business conditions and
forecast needs.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and
order inventory.
• Handled multiple per day to address customer inquiries and concerns

V.P. Information Technology / Privacy Security

Heartland Women's Health Care - Mount Vernon, IL
March 2009 to September 2022
• Developed team communications and information for meetings.
• Maintained excellent attendance record, consistently arriving to work on time.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Developed, implemented and maintain a customer support center that takes more than 20k calls per
month. Including an ACD, call recording and an IP phone system..
• Led projects and analyzed data to identify opportunities for improvement.
• Completed preventative maintenance and mechanical repairs on equipment.
• Built and maintain virtualized architecture in VMware with both Linux and Windows serves.
• Used Microsoft Word and other software tools to create documents and other communications.
• Developed and implemented performance improvement strategies and plans to promote continuous
improvement.
• Saved $250,000 by implementing cost-saving initiatives that addressed long-standing problems.
• Installed and maintain and was the architect in setting up LabDaq LIS. Continue to update and maintain.
Providing updates, software patches, troubleshooting as well as facilitate hl7 connections.

Database Administrator
Blue Cross Blue Shield Of Illinois - Marion, IL
October 1999 to July 2008
· Wrote and maintained technical and functional specifications to document database intentions and
requirements.
· Administered, supported and monitored databases by proactively resolving database issues and
maintaining servers.
· Created and implemented database designs and data models.
· Coordinated with project management staff on database development timelines and project scope.
· Created scripts and processes for data integration and maintenance.
· Eliminated downtime by accurately implementing SQL database.
· Designed and developed SQL and analytical data structures.
· Built databases and table structures following SQL architecture methodology for web applications.
· Integrated Enterprise Business Objects infrastructure with Custom Software for front-end reporting.
· Planned and implemented security measures to safeguard vital business data.
· Tested programs and databases to identify issues and make necessary modifications.
· Authored and coded logical and physical database descriptions.

Skills
• Risk mitigation planning (10+ years)
• Documentation Management (10+ years)
• Verbal and written communication
• Team building (10+ years)
• Responsible
• Written Communication
• Training & Development
• Customer service
• Supervision
• Computer skills
• MS Office
• Excellent work ethic
• Quality assurance
• SQL
• Microsoft SQL Server
• Database Development
• Visual Basic
• Operating Systems
• Databases
• Computer Networking
• VMWare
• Active Directory
• LAN
• Microsoft Windows Server
• Computer Science
• MySQL
• Project Leadership
• Database Administration
• Technical Support
• DNS
• Data Structures
• DHCP
• Software Troubleshooting
• TCP/IP
• System Administration
• WAN
• Microsoft Exchange
• VoIP
• Help Desk
• Network Firewalls
• Disaster Recovery
• Remote Access Software
• VPN
• Network Support
• Network Engineering
• Load Balancing
• Sonicwall (10+ years)
• Firewall (10+ years)
• Cloud computing (10+ years)
• LDAP (10+ years)
• Systems engineering
• Systems engineering
• Virtualization
• SFTP
• Network administration
• SSL
• ESXi
• PowerShell
• Customer support
• Technical writing
• Windows
• IIS
• AWS
• WordPress
• FTP
• Microsoft Outlook
• Communication skills
• English
• vSphere
• Linux

Certifications and Licenses

Six Sigma White Belt in Information Technology

July 2022 to Present
Six Sigma White Belt Certification Program in Information Technology

Google IT Support Specialist

August 2022 to Present
IT Support Specialist from Coursea.

Certified Project Manager

2022 to Present
Google Project Management Certification