INTRODUCTION

Hi,

Kya Meri Bat xyz ke father se ho Rahi hai?

Namashkar sir , Mai Abhinav Prajapati Bat kar raha hoon , Senior Academic counsellor Extramarks -Education se. Patna head office

CHECKING AWARENESS OF PARENT ABOUT EXTRAMARKS

Sir STUDENT NAME ne kuch videos dekhi thi CLASS BOARD ki , and doubts post kiye the extramarks ki webiste pe, shayad usne aapka phone
borrow kiya hoga padhai karne ke liye? Hanji, Mai aapko bata deta hu thoda jaha ye padhai kar rhe the uske baare mai.

EXTRAMARKS EDUCATION INDIA KA SABSE PURANA LEARNING PLATFORM HAI , Yaha par sare students apne syllabus ki padhai karne,
homework/assignment mai help lene aur usko in-depth samjhne k liye aate hai. AGAR SIR MAIN EXTRAMARKS KE BARE MEIN BAT KARU TO
INDIA KE 10000 SE JYADA SCHOOLS ME EXTRAMARKS KE CONTENT KE THROUGH HI PADHAI HOTI HAI. AGR MAI APKE HI SHEHER KI
BAT KRU SIR TO APKE SHEHER K KUCH FAMOUS SCHOOLS JAISE KI ( GIVE SOME EXAMPLES OF EM SCHOOLS IN THAT CITY) MEI BHI
EXTRAMARKS KE THROUGH HI PADHAYA JATA HAI .

Purpose of call

To sir apke bache ne shayad apke phone ka use kia hga humari website pe padhai krne ke lie isiliye maine apko call kia hai , kyuki sir jab bhi koi
student humari website pe visit krta h padhai krne ke lie or fir website par visit karna band krdeta hai to 12 dino ke andr usko ek
mentor/teacher/counselor assign kia jata, or aapke bache ke lie assigned mentor main hu , to apke bache ko guide krne ke lie k kaise vo self study
better tarike se kar skta h , kaise vo apne upcoming or final exams me better perform kar skta hai iske regarding bache ko guide krne ke lie hi
maine apko call kia hai , but sir uske bare mein bat krne se phle mai apse apke bache ki padhai ke bare m kuch chize discuss krna chahunga.

When on a call–87%of the communication is tonal. Always watch your attitude, inflections and pauses. If you’re rushed, grouchy or disinterested, it’ll come through and would result in
misunderstand in even business loss.

PROBING AROUND ACADEMICS/Need Identification: -

•Sir STUDENT NAME ka padhai mei interest kitna hai mtlb student ko apko bolna padhta hai ya khud se padhne baith jata hai?

•Sir last year jo STUDENT NAME ki performance thi apke according usme kitna sudhar aya hai abhi ya fir same chal rahi hai?

•If marks are low –sir STUDENT NAME ke kam marks aane ka kya reason tha?

•Ghar pe STUDENT NAME ki padhai kon dekhta hai?

•STUDENT NAME ko help karne ke lie apne koi tuition ya coaching lagwai h ?.KYU?

•If yes! –kinse tuition lagwai hai ? Kaunse subjects? Kaisi performance rahi un subjects mei , Aap kitna satisfied ho bache ki tuition se .

•Student ki hobbies kya hai?

STUDENT NAME ka highest scoring Subject kya hai? (English/science/Social : Theoretical Subjects OR Maths/Computer/ Sanskrit : Logical
Subjects)

•Sir STUDENT NAME ki Hobbies kya hai ?

•Sir jaisa apne bataya k STUDENT NAME ki hobby cricket hai to pdhai ke sath sath uske lie kaise time manage kar pata h student.

Aage 12th k baad inhone kaunse area mai career banana ka socha hai? Aap toh kaafi logo se milte honge, aapke according abhi kya career line
better rahega STUDENT NAME k liye.

STUDENT NAME ne participate kiya hai Olympiad mai koi? ( 10th : National Talent Search Examination, Kishor Vaigyanik Protsahan Yojana )

(3rd onwards: International Maths Olympiad, 6th onwards : National Science Olympiad)

GIVE PAUSE AFTER ASKING QUESTION, TO LET HIM ANSWER.

REPEAT FEW WORDS FROM PARENT’S RESPONSE TO BE A GOOD LISTENER
NOTE DOWN ALL TRIGGER POINTS SAID BY PARENT TO USE LATER FOR NEED CREATION.

NEED GENERATION FOR THE SESSION

SIR APSE BAT KARKE MUJHE JO SAMAJH AYA HAI -

TIME MANAGEMENT : Student mein potential to boht hai lekin sir student self study nai kar pa rha hai kyuki self study karne ke lie time nahi
manage kar pa raha hai, kyuki sir jitna jyada time bacha homework krne m lagayga utna kam time student ko self study ke lie milega, abhi bache ka
sara school ke homework mein , uske bd tuition mei, uske bd tuition ke homework me nikal jata hai .
ROTE LEARNING/ CRAMMING : Sir mujhe aisa lagta hai student ko pdhai ko samjh kar karne pe focus karna chahye rather than chizo ko ratne
mei ya yad karne mei kyuki bacho ko abhi jo bhi padhaya jata hai usi ko detail me elaborate karke aagey ki classes me padhaya jata hai agr abhi ke
concepts ko bacha rat kr yd krega to uske basics week hojaynge or age chalkr badi classes me student bht dikkat face krega

LACK OF INTEREST Jaisa ki sir apne mujhe bataya ki bache ka padhai me interest kam hai , Interest kam tab hota hai jab samajh nahi aati koi
cheez. Agar mujhe Trigonometry samajh nahi aati, toh mai uss topic and uske questions ko avoid karungi. Jisse numbers bhi usme kam aate hai.
And kam numbers k wajah se again mujhe usme interest nahi aata. Aur ye ek cycle bana rehta hai. Ab sawal ye hai ki ye interest aaye kaise?
(Solution: Student needs to identify his own learning style V A R K , Simplify topic according to him. The easier he finds topic to understand, more
interesting he will find it)( EM Learning APP helps in students learning according to their natural learning style)

COMPETITIVE EXAM ASPIRANT Sir apko agr mai do option du ke apka bacha class me 95% lekr aye lekin IIT/NEET ka exam na clear kr paye ,
ya fir STUDENT NAME bhale hi class me 75% laye lekin IIT/NEET ka exam clear krde to aap kya chose kroge .

Obviously sir aap ye hi chose kroge k bacha competitve exam ko clear kare kyuki bache ko jo bhi achieve karna hai life mei uske lie ek competitive
exam to clear krna hi pdega , or ye jankar mujhe kafi khushi hui k aap samajhte hai k marks important ni hai competitve exam clear karna important
hai.

WEAK IN SCIENCE/ ENGLISH/ SOCIAL SCIENCE Theoretical subjects m wo bache weak hote hai jinki learning pace tez hoti hai. Wo jaldi
solutions chahte hai, and stories ya long paragraphs mai zyada indulge nahi pate. Isiliye theory ko avoid karte hai. Aise Students k liye extramarks k
Test modules (MCQ , Short Long Test) and Practice modules (Q&A, High weightage/ trending questions) kaafi kaam aate hai. Isse answer
formation and Quick answering mai help milti hai.
WEAK IN MATHS/SANSKRIT/COMPUTER SCIENCE Logical subjects mai wo students weak rehte hai jinki story telling or imagination boho tachi
hoti hai. Maths mai Story ya real life relatability nahi k barabar rehti hai books mai. Isliye zaruri hai bache ko APPLICATION BASED/ RELATION OF
TOPIC WITH REAL WORLD k method se maths Padhai jaaye. Aise Students k liye extramarks k Concept learning module and EXPERIMENTS
sabse zyada helpful rehte hai.

SESSION PITCHING AND BRIEFING

Ab sir dekhiye ye to possible ni h k humne jitni bhi chize discuss kari apke bache ki padhai ke regarding un sab ke solutions mai apko phone par hi
bata saku , kyuki dikkt hai ye hum jante hai dikkat kaha hai ye bhi hum jante hai , lekin dikkat kyu hai or us dikkat ko kaise dur karna hai iske lie sir
hume aapko or bache ko ek bar around 1 ghante ke lie sth beth kar chizo ko discuss karna hoga

To sir hoga ye ke apko or apke bache ko humari taraf se ek one on one counseling session dia jayga jisme humare ek senior academic counselor
apke yaha visit karenge in sari chizo ke bare mei discuss karne ke lie
Ye jo counseling session hga sir ye 3 parts me conduct kia jayga :

A) Analysis : Humare counselor jab apke bache s milenge to apke bache se kuch sawal puchnge maths or science se related jisse ye samjha ja
sake ke apke bache ne abhi tk jo b pdhai ki h usme concept ko samjha hai ya chizo ko yd krke student marks lekr aa rha hai . Or ye samjhne ki
koshish ki jaygi ki apke bache ke areas of improvement kya hai.

B) Solution and Guidance : Sir apke bache ke areas of improvement ko samajhne ke bad humare counselor apko or apke bache ko ye
samjhaynge k bache ki sari dikkato ko kaise dur kia ja skta hai , mtlb agr pdhai. M interest ni aa rha hai to kaise interest generate kia ja skta hai .
Agr bache ki maths/science week hai to kaise maths/science ko improve kia ja skta hai , or aapse bhi pucha jayga k apko as a parent apne bacho
ko guide krne m kya kya challenges face krne padte hai , un sare challenges ko kaise dur krna hai iske bare mei humare counselor apse or apke
bache se discuss krnge

C)How we can help : Sari batcheet ho jane ke bad agr humare counselor ko lagta hai k apka bacha capable hai or apko lagta hai k apke bache ko
zrurt hai to humare counselor apko extramarks ke pdhane ke trike ke bare m bataynge . Agr aapko lagta hai k y pdhane ka trika apke bache ki sari
problems ko solve kar skta hai to aap apne bache ko extramarks k sth pdha skte hai. , hum kaise pdhate hai kitni fees lagti hai sari chize apko
humare counselor session k end m bata denge , uske bd sir decision apko lena hota hai agr apko lage ke bache ki lie zruri to aap usi time ek
decision le skte h bache ke lie .

To sir ye jo session hga ye aapke hi niwaas pr conduct kia jayga or humare counselor sirf saturday or sunday ko hi bacho s milte hai jisse parents b
aram s beth kr free mind s chize samajh sake , Yaha CITY NAME mai ek SATURDAY 10 AM ka slot hai and SUNDAY 3PM slot hai. Kaunsa
suitable rahega?

(ALWAYS GIVE TWO OPTIONS)

(if parent denies for the slot you have alloted , then act like you are rescheduling some other students session and giving that slot to him to create
urgency and importance it will reduce chances of cancellation)

TAKING DETAILS :

To sir aap sunday ke din subah 10 baje bache ki mother or bache ke sth available rahiyega , ek br sir aap apna address mujhe confirm krdijie
(MANDATORY FIELDS : HOUSE NO. , ALTERNATE NUMBER , LANDMARK)

Sir koi famous jagah ya koi landmark bata dijie apni location ke pas jisse humare counselor sir ko pohochne me dikkat na ho
sir by chance netwrok issue ke kaaran is number p bat na ho paye to uske lie koi alternate number bata dijie , jispe apse bt ho sake .
Sir ye time slot ab apko allot kar dia gaya to humare counselor is time or kisi student ko waqt ni de paynge to make sure kriyega ke aap available
rahe . Humare counselor apki location p pohohcne se pehle apko call krnege agr unko location dhundne mei koi dikkat hoti hai to aap unhe thora
guide kr dijiyega

CLOSING THE CALL AND ASSIGNING TASK

1- Sir ek kam kriyega , 10 min nikal kr ek bar humari app ko download krke dobara se thora 2-4 videos go through krlijiyega jisse apko thora sa idea
pehle se rahe
2- apka Whatsapp number yahi hai sir ? mai ek kam karta hu apko kuch videos and details forward kr deta hu ek br usko b go through kar lijiyega.

OK sir , all the best for the session our counselor will see you on sunday 10:00am
Kaafi acha laga apse bat krke .
Dhanyawaad.