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Experiment 9

Aim: Prepare a RMMM

Problem Statement: Write RMMM plan for online shopping portal.

Theory:
A risk management technique is usually seen in the software Project plan. This can be divided into Risk
Mitigation, Monitoring, and Management Plan (RMMM). In this plan, all works are done as part of risk
analysis. As part of the overall project plan project manager generally uses this RMMM plan.
In some software teams, risk is documented with the help of a Risk Information Sheet (RIS). This RIS is
controlled by using a database system for easier management of information i.e creation, priority ordering,
searching, and other analysis. After documentation of RMMM and start of a project, risk mitigation and
monitoring steps will start.
Risk Mitigation, Monitoring, Management (RMMM) plan consists of following stages:
1. Risk Mitigation:
It is an activity used to avoid problems (Risk Avoidance). Steps for mitigating the risks as follows:
 Finding out the risk.
 Removing causes that are the reason for risk creation.
 Controlling the corresponding documents from time to time.
 Conducting timely reviews to speed up the work.
2. Risk Monitoring:
It is an activity used for project tracking. It has the following primary objectives as follows:
 To check if predicted risks occur or not.
 To ensure proper application of risk aversion steps defined for risk.
 To collect data for future risk analysis.
 To allocate what problems are caused by which risks throughout the project.
3. Risk Management:
It assumes that the mitigation activity failed and the risk is a reality. This task is done by Project
manager when risk becomes reality and causes severe problems. If the project manager effectively
uses project mitigation to remove risks successfully then it is easier to manage the risks. This shows
that the response that will be taken for each risk by a manager. The main objective of the risk
management plan is the risk register. This risk register describes and focuses on the predicted threats
to a software project.

Implementation:

Following is the RMMM plan for online shopping portal.

a) Risk Mitigation: It is an activity used to avoid problems (Risk Avoidance).

a) Software security risks:
Software security is an idea Phishing attacks where customers’ login credentials are stolen.
implemented to protect
software against malicious Data storage error in database.
attack and other hacker risks so
that the software continues to Credit card frauds or scam can also occur while transactions.
function correctly under such
potential risks. Software hacking where customer data as well as other functionality can
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also be stolen

b) Fundamental
software functionality
risks:

Functionality risk is Error while logging in or registration of end user.

defined as the risk that a
complete system will not Random failed transactions despite of correct transaction data as per
meet it’s user’s needs. requirements.

Error while loading the main sections.

Not being device friendly.

c) Customer disputes
and chargebacks:
Chaergebacks are the result of Product failed to deliver at customer’s address
a customer questioning or Wrong product delivered at customer’s address.
disputing a transaction.
Product delivery date is not properly managed, either arrived early or late.

Error occurred in product canceling or returning.

d) Product warehouse and

logistics::
Warehousing focuses on the Products not in stock when customers order it.
safe storage of goods within
the building ,while logistics is Delay in product shipment.
the functional aspect of the
storage and delivery of goods Delivery to wrong customer.
stored in a warehouse.
Products not arranged properly in the warehouse

e) Customer service:

Customer service is the support Improper services form service provider.

offered to the customers.
Wrong product reviews mislead customers
Negative PR.

Improper services form service provider

b) Risk Monitoring:
i. To check if predicted risks occurred or not.
ii. To ensure proper application of risk aversion steps defined or not.
iii. To collect data for future risk analysis.
iv. To allocate what problems are caused by which risks throughout the project.
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c) Risk Management:
a) Software security risks:
Software security is an idea Multilayer security
implemented to protect
software against malicious Monitor all transactions
attack and other hacker risks so
that the software continues to Deploy PCI scan and update
function correctly under such
potential risks. Get strong password for customers

a) Fundamental
software functionality
risks:

Functionality risk is Responsiveness of the applications should be checked properly.

defined as the risk that a
complete system will not Monitoring in delivery and shipping section.
meet it’s user’s needs.
Feedback gathering from customers
Routine testing of software for bugs.

a) Customer disputes
and chargebacks:
Chaergebacks are the result of Complete authorization of all orders before shipping
a customer questioning or Software should have clear refund policy.
disputing a transaction.
Customers shouldn’t be charged until product is shipped correctly.

Keeping track of all orders properly

a) Product warehouse and

logistics::
Warehousing focuses on the Ensuring that the right product is delivered to right delivered customer.
safe storage of goods within
the building ,while logistics is Ensure proper order tracking to customer
the functional aspect of the
storage and delivery of goods Barcode scanning to speed up shipping process
stored in a warehouse.
Stock management – use inventory system

a) Customer service:

Customer service is the support Provide chat box or feedback section for overall application where
offered to the customers. customers can share their feedbacks.

Personalization should be provided so that customers can use the

application the way they want
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i.Organization should treat complaints of customers as quickly as possible
and gracefully.

Conclusion:
In this experiment, we studied about Risk Mitigating, Monitoring, Management (RMMM) plan and
implemented it using example of online shopping portal.