BỘ GIÁO DỤC VÀ ĐÀO TẠO

TRƯỜNG ĐẠI HỌC - KINH TẾ TÀI CHÍNH

⁂⁂⁂⁂⁂⁂⁂⁂⁂

SHORT REPORT
QUALITY MANAGEMENT
Lecturers: Phan Thi Mai Ha

THE QUALITY OF CERAVE FOAMING

FACIAL CLEANSER

Group 6:

Ho Nguyen Thanh Tra - 195110654

Nguyen Thi Kieu Mi - 195012088

Huynh Tan Dat - 1950

TABLE OF CONTENTS

1
I. INTRODUCTION.......................................................................................................3

1. Reason for making the report:...................................................................................3

2. Goals:...........................................................................................................................4

II. QUALITY OF PRODUCT.........................................................................................4

1. Product Introduction:.................................................................................................4

2. How is the quality of the product communicated by the supplier?........................5

3. Rating scale:................................................................................................................9

III. CONCLUSION.....................................................................................................15

SUMMARY

2
Product quality becomes a fundamental factor determining the success or failure of an
enterprise's business as well as the success or failure of the national economy. In today's
multi-sector commodity economy in our country, businesses of different economic sectors are
competing fiercely to survive and develop. This report was made to analyze “Quality of
CeraVe Foaming Facial Cleanser products.”

The report evaluates product quality based on four criteria Effectiveness, Presentation,
Reliability, Cost. Next, compare and build a scale to score from which to draw out which
products have the best quality, advantages and disadvantages of the product so that customers
can easily choose with their own needs. Finally, the conclusion is to evaluate whether the
objective of the report has been achieved or not.

I. INTRODUCTION
1. Reason for making the report:
In the trend of regionalization, economic globalization, competition in the market
becomes fiercer, product quality will be one of the factors determining the success or
failure of enterprises. To satisfy the needs of consumers, businesses must make efforts
and try to find the most optimal methods to produce and supply products of the
highest quality at the most reasonable prices. That is the main way for businesses to
survive and develop in the long term. Product quality really becomes a fundamental
factor determining the success or failure of an enterprise's business as well as the
success or lagging behind of the country's economy.
In today's multi-sector commodity economy in our country, businesses of different
economic sectors are competing fiercely to survive and develop. That forces
businessmen as well as managers. Management must attach great importance to the
issue of quality assurance and improvement. Because product quality is a powerful
competitive weapon of enterprises.
To build a strong brand and create a loyal customer base, businesses need to focus on
quality because that is the deepest impression that makes customers choose your
products. Today's customers in addition to eye-catching packaging designs, they are
also interested in many of the ingredients contained in the product shown on the
packaging. Businesses are interested in professional, impressive packaging design as
an effective sales advantage, helping businesses increase sales and at the same time
reduce costs for product promotion activities. Product quality is not merely an
introduction through communication tools such as advertising and PR. Quality is the
perception, experience, evaluation, and actions of customers before, during and after

3
 using the product. Therefore, businesses with quality products will have a high rate of
returning customers because they understand and believe in the value of the business
through the products they have used. For these reasons, this report was made to
analyze “The quality of CeraVe Foaming Facial Cleanser products.”
2. Goals:
The purpose of this report is to apply the theory of analysis and research product
quality models of CeraVe Foaming Facial Cleanser products to help people better
understand product features and quality as well as compare with other products from
there. know the advantages and disadvantages of the product to make it easier to
choose to use.
II. QUALITY of product
1. Product Introduction:
CeraVe Foaming Facial Cleanser belongs to the company's TOP best-selling products.
CeraVe is a leading American beauty brand, established in 2005, under the
cooperation of leading American dermatologists and many famous doctors around the
world. Cerave cleanser is also highly recommended by dermatologists in the US.
CeraVe cleanser has its unique formula - with essential ceramide - to cleanse and
remove oil without breaking down the protective barrier skin protection.

2. How is the quality of the product communicated by the supplier?

 Effectiveness:

4
Function :

- Texture & Scent: The texture of CeraVe Foaming Facial Cleanser For Normal
To Oily Skin is gel, thin, transparent, unscented.
- Full detailed directions for use: Wet skin with lukewarm water. Massage
cleanser into skin in a gentle, circular motion. Rinse. Avoid direct eye contact
with eyes. If contact occurs, rinse thoroughly with water.
Ingredients & uses:
- Derivatives of Vitamin B3 have great effects in skin care. Known as a
derivative of Vitamin B3, this is an active ingredient that works extremely well
for the skin, especially aging skin. Vitamin B3 also plays an important role in
restoring problems of acne inflammation, dark skin, dehydration ...
- Niacinamide has a moisturizing effect on the skin. According to a 2000 study,
2% niacinamide reduced water loss by 24% in 4 weeks. This is a completely
benign substance for the skin. Niaciamide in CeraVe cleanser helps skin look
younger
- Ceramide in CeraVe comes in two types 1 and 3. This is the substance that is
found in most moisturizers. Ceramide is known to be one of three types of
lipids that participate in the structure of the membrane on the surface of the
skin, mainly the cell membrane. Ceramides make up 40-50% of the lipids of
5
 the skin's outermost layer (the stratum corneum). Ceramide is also known as
the best type of unsaturated fat that plays an important role in cell signaling.
This substance helps to create a protective film on the skin to prevent harmful
factors from the external environment. And it is this membrane that helps to
lock in moisture to prevent water loss and maintain moisture for the skin.
Ceramide in CereVe has the effect of algae protective layer of the skin
- Hyaluronic Acid (HA): This hydrating ingredient is one of CeraVe's highlights.
HA has been shining recently with its ability to effectively hydrate. Hyaluronic
Acid is a very good water-holding gel molecule that acts as a buffer and fills
the spaces between cells. Hyaluronic Acid (HA) molecules can increase in
weight up to 1000 times when mixed with the skin's aqueous environment.
Therefore, HA has the ability to hold water very well, helping to moisturize,
moisturize the skin and smooth wrinkles, anti-aging. Today, HA is considered
as an important factor in determining the youthful appearance of the skin as
collagen, if not more important than collagen. HA has the ability to hold large
amounts of water to help retain water for the skin
- Cholesterol: Cholestral is present in CeraVe with equally great effects. Often
when it comes to cholesterol, people will think of heart problems, blood fats,
etc. The cholesterol in CeraVe is a completely benign substance for the skin
that is neither irritating nor harmful to the skin.
- Vitamin D: increases the skin's resistance, keeps the skin healthy, enhances the
absorption of nutrients from other skin care products, moisturizes and
replenishes the skin.
- Salicylic Acid (BHA) helps to remove dead cells on the surface of the skin,
helps remove dirt from deep pores, has high antibacterial ability, prevents the
risk of causing acne on the skin.
- Glycerin: is a common active ingredient in moisturizing products. Helps
maintain moisture, makes skin feel soft after use.
- Paraben: Although there are Parabens, CeraVe cleanser is extremely benign
for the skin. However, CeraVe still contains parabens. This is a substance that
is harmful to the skin, but with the allowed concentration, this substance is still
safe for your skin.
- PH: Cerave Foaming Facial Cleanser with a pH of 5.5 is very suitable for the
skin, does not cause acne, does not clog pores and does not contain fragrance.

6
 - After studying the analysis of some notable ingredients in CeraVe and the
advantages and disadvantages of the product, this is still an effective acne
product for many skin types. True to the praises, CeraVe Foaming Facial
Cleanser deserves to be in the top of the best acne treatment products.

Feature:

- CeraVe is a type of product that is being loved by many users and is highly
appreciated for the quality it brings.
- CeraVe cleanser was developed by dermatologists, its unique formula - with 3
essential ceramides - cleans and removes oil without disrupting the skin
barrier.
 Presentation:

- White plastic bottle, combined with very beautiful mint green color. Because it
is a gel, the product is placed in a plastic bottle with a nozzle to get the gel.
The front of the product shows the full name of the product “CeraVe Foaming
Facial Cleanser For Normal To Oily Skin” and some of its outstanding
advantages. On the back side shows ingredients, uses, instructions for use,
some notes.

7
 - The design of the plastic bottle has a sanitary pump, opening instructions are
printed on the pump, printed with full information and completely in English,
so you can read it more easily.

 Reliability:
- The brand was born in 2005, recommended by dermatologists, so the level of
reliability and product quality is practically high. Trusted by customers.
- Printed with barcodes, full and clear manufacturing information, Cerave
products have a special thing that they do not have an expiration date that
worries many people. The company responded that its CeraVe Foaming Facial
Cleanser products have been tested to have a shelf life of at least 3 years if
unopened and stored at room temperature, during which time they will intact
and functioning as expected. Once opened, they should be used within 12
months.
 Cost:

- There is no listed price on the product packaging, CeraVe

Cleanser has a price range of 370.000 VND for a
236ml bottle and 400.000 VND for a 355ml bottle, 550.000
VND for a 473ml bottle.
3. Rating scale:
- The packaging of Cerave Foaming Facial Cleanser is a very
simple design in the form of a plastic bottle, cylindrical
body, with a push-button to make it easier to get the
product. The packaging is relatively simple, light, and
rustic, we rate 3/4 as good. Because Cerave's packaging
does not account for the eye-catching part and few people care abou it .
Although the use is extremely perfect for those with oily and sensitive skin.
- Product weight is available in 3 capacities for us to choose from with 236ml,
237ml, 3,55ml and 473ml. There are many choices for customers when buying
products. With the frequency of use twice a day, 3-4 bump each time, the
capacity of 355 ml can be used for about 2 months. We rate the product weight
4/4 as very good. With many different capacities, it will be convenient for

8
 consumers to choose the right size for their needs such as long-distance travel,
work...
- Ingredients in the product are benign, with structural components containing
compounds
- Similar to our skin, the skin can be restored and cared for in a way the best .
We rate the component 4/4 very good.
- The color is designed with the main color tone is light blue - white, simple and
delicate. The packaging is fully and accurately printed with the brand name,
usage, and ingredients. We rate 3/4 at a good level because the color is not
attractive or attractive to customers.
- Scent: odorless (light coconut scent). We rate 4/4 very good. In fact, to create a
scent, manufacturers have to combine about 200 types of compounds together
to create a scent that stimulates users. Therefore, choosing Cerave facial
cleanser is a smart choice for consumers to avoid using products that cause
skin irritation due to too many fragrance chemicals.
- A plus point is that the plastic bottle has a motor design to lock the faucet,
preventing the solution from flowing out when carried away. We rate 4/4 very
good. In addition, using a bump faucet saves money and is not as wasteful as
opener products.
- Every 1 ml is about 1,470 VND at this price, Cerave has brought an extremely
reasonable product for consumers. Suitable for oily skin, damaged skin that
needs a gentle face wash, little makeup. However, compared to students, this
price is quite high. The price is suitable for students and working people.
Therefore, we rate 3/4 as good .
- Products are known by many people through social networking sites, the
internet. In addition, products are arranged to be sold everywhere such as
drugstores, supermarkets, cosmetic stores or Cerave distribution company in
Vietnam. We rate 4/4 very good.
- The product is extremely gentle, suitable for sensitive skin without irritating
the skin, cleans the skin well, removes dirt on the skin and soothes the
damaged skin. We rate 4/4 very good.
 To evaluate the quality of CeraVe, the report compares with two facial cleanser
products are Cetaphil Gentle Skin Cleanserand La Roche Posay Effaclar
Cleanser. Then score each product based on the criteria to evaluate the best
product quality.

9
 Comparison table

CeraVe Foaming Cetaphil Gentle Skin La Roche Posay

Full name
Facial Cleanser Cleanser Effaclar Cleanser
Oily skin and oily Acne skin, sensitive Oily skin, acne skin,
For skin
skin. skin, oily skin. and sensitive skin.
Water, Cetyl Water, Cetyl Aqua, Foaming
Alcohol, Propylene Alcohol, Propylene Agent Sodium
Glycol, Sodium Glycol, Sodium Laureth Sulfate,
Lauryl Sulfate, Lauryl Sulfate, Hexylene Glycol,
Stearyl Alcohol, Stearyl Alcohol, PEG-8, Emulsifier
Methylparaben, Methylparaben, Coco-Betaine, PEG-
Ingredient
Propylparaben, Propylparaben, 120 Methyl Glucose
Butylparaben Butylparaben. Dioleate, pH
Regulator Sodium
Hydroxide,
Preservative Sodium
Benzoate.
PH Cerave Foaming With a standard pH - Keeping the pH at a
Facial Cleanser with of 6.3 equivalent to balanced level of 5.5
a pH of 5.5 is the pH of the skin, for the skin not to be
suitable for skin, Cetaphil Gentle Skin dry and tight after
does not cause acne, Cleanser gently each face wash with

10
 does not clog pores, removes dirt, a cleanser.
and does not contain makeup without
fragrance. adversely affecting
the skin.
Odorless (slightly Odorless. The scent is light
Fragrant mild coconut scent). like the scent of
chrysanthemums.
Cerave comes in the Cetaphil’s large La Roche-Posay
form of a pump plastic bottle has the Effaclar facial
nozzle. The shape of a pump, so cleanser 400ml is
company also it is very convenient designed in the form
produces a small and hygienic. The of a transparent
Packaging size that is company has 3 more plastic bottle with
convenient to try or sizes for users to sea color, equipped
carry on the go. choose from, pocket- with a pump to get
sized when gel, this size is quite
traveling. convenient as well as
hygienic.
Cerave cleanser Cetaphil cleanser La Roche-Posay
price: About 300 price: About 260 Effaclar: about
Price VND (355ml) VND (500ml) 400,000 VND -
700,000 VND
(400ml)
Advantages - Cleans skin gently - Gentle on the skin, - Gently removes
and effectively does not cause impurities and dirt
- Healthy dryness, burning on the skin.
ingredients, safe for skin. - Helps to clean the
sensitive skin - Can be used with skin from deep
In addition to the acne, skin, or inside the pores
ability to clean, the allergy. quickly.
CeraVe cleanser also - Available at - Reduces the ability
contains nutrients to pharmacies, so it's to form sebum
help provide easy to buy in fibers, blackheads
moisture to the skin. Vietnam. and effectively
- Can be used as a reduces oily shine on

11
 makeup remover. the skin.
- Cheap.

- Leaves a thin film - For basic cleaning - The ability to keep

on the skin, so it is only. If mixed with the smell of the
not suitable for oily water, it is not product does not last
skin in the summer enough to remove long.
- No makeup makeup and deep - Less foam than
remover effect, deep clean pores Cerave.
cleaning –Suspicious
ingredients
Defect - Mild, so it feels not
clean enough, only
suitable for use
when the skin is not
too oily and dirty
– Big bottles are not
convenient to carry
on the go

Evaluation board

1: Not good.

2: Pretty good.

12
3: Good.

4: Very good.

CeraVe Foaming Cetaphil La Roche

Evaluation criteria
Facial Cleanser Gentle Skin Posay Effaclar

Eye-catching packaging design. 3 2 4

There are many weight sizes to

4 4 3
choose from.

Clear ingredient information. 4 4 4

The ingredients in the product are

4 3 3
safe.

Attractive colors. 3 2 2

Light scent. 4 3 4

Compact bottle. 4 3 2

Smart lid design, easy to clean. 4 4 4

Clear expiration date information. 1 3 3

Reasonable price for the weight. 3 3 3

The product is well known. 4 3 3

Do not irritate the skin. 4 4 4

Total 42 38 39

13
III. Conclusion:
The report “The quality of CeraVe Foaming Facial Cleanser products” has
achieved the set goals: analyzing and evaluating the quality of CeraVe Foaming
Facial Cleanser products to help people better understand the features and product
quality. As well as compare with other facial cleanser products. From there know
the advantages and disadvantages of the product to make it easier to choose to use.
In today's context, the competition in the cosmetic market is fierce, not only
domestic cosmetic brands but also many foreign brands compete and not all brands
can stand. The brand that hits the customer's mind, has safe ingredients, and is
clearly printed on the product's packaging will have the advantage and gain a high
market share. Through the evaluation scale that the report gives, CeraVe Foaming
Facial Cleanser has the highest score, showing that this is a safe, quality, and
effective acne product for many skin types. True to the praises, CeraVe Foaming
Facial Cleanser deserves to be in the top of the bet acne treatment products.

REFERENCES

https://chiaki.vn/tin-tuc/review-sua-rua-mat-la-roche-posay-effaclar-cleanser-gel?
adgroupid=&campaignid=15692132283&gclid=Cj0KCQiA09eQBhCxARIsAAYRiylePcn
Nrrdx95AJyMjd-dTaCAZx8VIdRcDTvIU7MMCsYGSztlGaCwIaAk62EALw_wcB
https://vuahanghieu.com/tin-tuc/review-chi-tiet-sua-rua-mat-la-roche-posay-400ml-cho-da-
dau-va-nhay-cam
https://emdepxinh.com/sua-rua-mat-cetaphil-review-tung-loai-cho-da-mun-da-nhay-cam-
da-dau/#:~:text=Da%20m%E1%BB%A5n%20%2C%20da%20nh%E1%BA%A1y%20c
%E1%BA%A3m%20v%C3%A0%20da%20d%E1%BA%A7u%20%3A%20N%C3%AAn
%20s%E1%BB%AD,s%C4%A9%20da%20li%E1%BB%85u%20khuy%C3%AAn%20d
%C3%B9ng.
https://dodanong.com/r/sua-rua-mat/da-nhon/ceraVe-foaming-facial-cleanser#:~:text=Ph
%C3%A2n%20t%C3%ADch%20th%C3%A0nh%20ph%E1%BA%A7n%20c%E1%BB
%A7a,kh%C3%B4ng%20tho%C3%A1t%20n%C6%B0%E1%BB%9Bc%20ra%20ngo
%C3%A0i

14