CHANGE

“When you're finished changing,

you're finished.”

Benjamin Franklin
 Change/Switch
and
Ramblings by James
 Analogy of the Elephant
and the Rider:
• Elephant – our emotional side.
• Rider – our rational side and,
perched atop the elephant, the
rider holds the reins & seems
to be the leader.
• Path – situations including the
surrounding environment.
 Discussion of Some Key
Concepts Regarding Change:

• Self Control/Self Supervision: Is an

exhaustible resource. It is difficult to tinker
with behaviors that have become
automatic. Changing those behaviors
requires careful supervision by the rider.
 Mindsets
• Fixed Mindset: Believe their abilities
reflect the way they are wired. Behavior is
the result of their natural ability, i.e., “You
are so smart” or “I was born with this
attitude.” Tend to not look for challenges
and are not keen on self improvement.
• Growth Mindset: Believe their abilities are
like muscles – they can be built up with
practice. These folks compliment effort
rather than natural skill, i.e., “I’m proud of
how you worked on that project.” Tend to
accept more challenges despite the risk of
failure.
 Mindset – Skillset - Toolset

• An M-16 is useless without the

proper mindset or skillset to put it to use.
• A #2 pencil is a deadly weapon in skilled
hands with the willingness to use it.
• Advanced toolsets are useless without a
mindset to develop the skillset to use the
toolset.
 Building a Growth Mindset
• Remember – Everything is hard before it’s
easy. Like with a muscle, ability grows
stronger with exercise.
• Prepare others for the “foggy periods”
that includes failure.
• Project mood charts that
predict how people will feel
at different phases of a project.
 The Rider is Much Smaller
Than The Elephant
Both have strengths and weaknesses, but
the elephant is just plain bigger.
• The Elephant looks for immediate
gratification, but also has the energy and
drive to get things done.
• The Rider has the ability to think for the long-
term and to plan for the future, but also a
tendency to spin his/her wheels –
overanalyze and overthink.
 Direct the Rider
• Follow the Bright Spots – 86% in Item 20.
• Script the Critical Moves – Think in terms
of specific behaviors, i.e., staffings at
handoffs from investigations to ongoing
with investigator, ongoing worker and FTM
coordinator present.
• Point to the Destination – No child shall be
a victim of recurrence of child abuse.
• Analysis Paralysis:
Contemplating, analyzing
and identifying problems
resulting in too many
problems, which makes you
tired and the problems seem
to be too big to solve.
i.e. digging up bones
 Motivate the Elephant
• Find the Feeling – Use scorecards, make
outcomes personal.
• SHRINK the Change – Seed the jar, i.e.,
you are at 50% in Item 20… with a little
refinement, you can be at 86%.
• Grow your People – Cultivate a sense of
identity, i.e., Perm + Unit – Promote them
as the experts on a bright spot.
 Shape the Path
• Tweak the environment – When the
situation changes, the behavior changes –
so change the situation. Throw out those
reports that you don’t use or give them
value (find the feeling). Do away with the
wizards. Flex work schedules, one region
one state.
• Build Good Habits – Habits are automatic
and self-control becomes less work. Set
action triggers, i.e., Every Monday
morning, we will huddle to look at
examples of documentation in WB1 for
last week.
 Quotes
Success Breeds Success
• The prospect of going from a team that’s at the
bottom of the standings to one that’s on top is
daunting. When you’ve done a lot of losing, it
gets hard to imagine yourself winning. When
you set small, visible goals, and people achieve
them, they start to get it into their heads that
they can succeed. They break the habit of losing
and begin to get into the habit of winning.
- Bill Parcells
 Quotes
• Only 45% of US workers feel their
contributions at work are valued. 3 in 5
workers (59%) feel the organization does
not tap into the best of their talents and
passions.
-Franklin Covey/ Harris poll
• Rally the Herd – Behavior is
contagious; “seeding the tip jar.”
Why not get your bright spots
together in each area and market
their work. This promotes
learning and friendly competition.
Help your reformers find one
another – they will create a
language & talk their values, and
rally the herd. Remember –
behavior (success) is
contagious.