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Operations Management and Quality Management v2.0
Operations Management and Quality Management v2.0
MANAGEMENT (CBAC101)
1. ACTUAL BUYERS – people who knows and buys
Lesson #1 the product habitually
+ what marketers prioritize since they’ll refrain
08/11/2021
from spending more in advertising.
OPERATIONS MANAGEMENT – It is the activity of
managing the resources that create and deliver services 2. POTENTIAL BUYERS – people who does not
and products. know therefore does not buy. Can be
consumers who knows but still does not buy.
Resources – source of all resources, man-made
goods capable of producing another good. It Knowing the demand -> will start the production
also has resources = raw materials that can be
FINANCE – secure monetary resources at favorable
an output of one production process.
price and allocating them throughout the organization.
Ex. Wheat to make bread. Where does wheat
first came from before becoming wheat and Secure = we look for funds
before producing it into bread. Monetary resources = amount of money we
need for operations, not too money and not too
TYPES OF RESOURCES:
little but with little excess to cover up (SAVE
= Water resources ONLY THE EXCESS AMOUNT)
Allocate = we distribute them where monetary
= Forest resources – raw materials that can’t be found
resources is needed
in lower lands such as huge trees for wood then
furniture production. ACTIVITIES UNDER FINANCE FUCTION:
= Land resources – raw materials that can’t be found in 1. BUDGETING – budgets must be periodically
the forest such as palay, fruits and vegetables. prepared to plan financial requirements. Must
be sometimes adjusted, and performance
= Mineral resources
relative to a budget must be evaluated.
Create – redo, innovate, assemble, add + if not practiced there will be shortage of
additional inputs to created products. monetary resources.
Deliver – make product available for consumers
consumptions. 2. ECONOMIC ANALYSIS OF INVESTMENT
Services – intangible products. Offered to PROPOSALS – evaluation of alternative
people who requires them to pay for the service investments in plant and equipment requires
rendered and not paying the ownership of the inputs from both operations and finance
person who gave service people.
Ex. You went to a hairdresser, bibilhin yung pag + must first think before investing
gupit not the para gupit therefore after ka
magupitan you do not have ownership doon sa 3. PROVISION FUNDS – the necessary funding of
para gupit. operations and the amount and timing of
Product – tangible goods that consumer pays funding can be important and even critical
for and what we want to acquire. when funds are tight.
+ careful planning can help avoid cash-flow
3 FUNCTIONS OF AN ORGANIZATION problems.
MARKETING – responsible for communicating the
organization’s services and products to its market to
generate customer requests. Products are being
delivered.
Money – differs from organization that needs + input – quality, quantity, delivery type because all will
them. Example if yung product na ipproduce affect the entire process.
need ng 10k capital therefore 10k need kesa
+ transformation – needs to be controlled or else it will
doon sa kabilang producer na need lang is 5k
not yield the kind of product we like.
para sa resources.
Materials – varies to the product that you’ll + output – products should be ready according to the
produce. demand of customers.
Method – know how to produce the product,
INFORMATION – transformation process changes
ano ang pasunod-sunod.
information properties.
Machine – we use to produce goods and
services CUSTOMERS – who changes the materials into the
+ simple machines – levers, knife, scissors products that they like. Co-producer/production.
+ complex machines – push button machines
FACILITIES – buildings, equipment, plant and process
Man power – people that are responsible in
technology of the operation.
converting raw materials to goods and services.
Needs skills that are relevant in production. STAFF – people who operate, plan, maintain, and
+ ex. tao na tatao mag luto banana que para sap manage operation. If >quantity = >staff
ag tinda ning banana que.
Management – gives direction to the
organization. The one that plans, evaluate, an
direct production system.
+ land
+ capital
How?
Scope:
+ top
= product selection -> what kind of product na
gusto nila/ mabenta?
- Do not be biased in making the alternatives
- Uses pay-off table = table with alternatives,
positive and negative advantages, effect of that
alternative if chosen.
5. Select the best alternative = alternative pa siya
09/15/2021 bc di pa proven
Decision making – chief role of operation manager -> 6. Implement the chosen alternative
responsible to make decision pertaining to his/her dept. 7. Monitor the result to ensure that the derived
only. Org manager -> plans, organize, direct, control output or results are achieved.
(require decision kasi if failed, will not achieve the orgs - If it didn’t work go back to previous steps.
goal.) CAUSES OF POOR DECISION
- Considerable influence such degree to which 1. Bounded rationality
the goal and objectives of the org is achieved. - Limitation in decision making caused by:
7 Steps (decision making) + cost = monetary resources
+ time = every second counts
1. Identify correct problem -> objectives to be + availability of info = need to compare &
achieved and once not achieved, problem analyze para maka come up w a good
arises. alternative
- Does not always give us the correct solution bc + human abilities = capability of a person to
we have to consider other circumstances. solve a problem
- Correct problem will lead to a solution but a + technology = skills
wrong one.
- The person involved in the problem/process will 2. Sub optimization
then be the one to come up with a correct - Result of diff dept attempting to arrive at a
solution. decision wc is optimum for that dept only.
- Example = you are still sleepy (problem) - Always come up w solution that can benefit all
+focal point in decision making = problem in the org not only the dept.