Professional Documents
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ID: M200201105
Corporate
Social
Responsibility Dependent Variable
Mediating Variable
Independent Variable
Consumer
Consumer
Loyalty
Satisfaction
Customer
Trust Brand
Familiarity
Moderating Variable
Mediating Relationship
Moderating Relationship
Break down:
1 ____ is unreliable.
2 I can rely on the promises
made by WL.
3 ____ Management is
competent to run its Ali, A. (2011). Predicting individual
business. investors’ intention to invest: An
Consumer 4 I believe that WL will not experimental analysis of attitude as a
5
Satisfaction hide important mediator. International Journal of
information from its Human and Social Sciences, 6(1), 57–
investors knowledge 73.
5 ____ has reliable members
of board of directors.
6 In my opinion, ____ is
trustworthy.
Md Husin, M. Aziz, S. and Bhatti, T. (2022) refers the model of the present study was evaluated
in the banking industry of Lima, the capital of Peru. The current study is quantitative, based
on multivariate correlational analysis using online surveys using Survey Monkey, distributed
by snowball, and it was applied to bank consumers regarding corporate social responsibility
(CSR) activities and their impact. The questionnaire consisted of two sections. The first part
collected socio-demographic information from bank customers, the second part consisted of
questions based on the variables of the research model to evaluate the effect of corporate
social responsibility and customer satisfaction through customer trust and customer loyalty.
The original items were translated from English to Spanish and a pilot study with 20 customers
was performed to improve the survey content. The pilot group was not incorporated into the
final sample. The section related to corporate social responsibility consisted of six items [76],
customer satisfaction with five items [76], customer trust with three items [73], and customer
loyalty with five items [39].
Reference – 2:
Ali, A. (2011). Refers that it is intended to portray that the total CSR of business comprises
distinct components that, taken together, constitute the whole. The most critical tensions, of
course, would be between economic and legal, economic and ethical, and economic and
philanthropic. In summary, the total corporate social responsibility of business entails the
simultaneous fulfillment of the firm's economic, legal, ethical, and philanthropic
responsibilities.
Reference – 3:
Alam S.M.S, et. al (2010) in a paper entitled “Corporate Social Responsibility of Multi-National
Corporations in Bangladesh: A Case study on Grameenphone” pointed out that CSR is still an
evolving concept that enables corporate executives to create and apply self-determined
policies to best meet the needs and demands of its stakeholders. The peculiar nature of CSR
practices makes their cross-border management difficult. Achieving consistent CSR practices
across global operations involves not only the transfer of the CSR practice, but also the transfer
of its underlying value and meaning.