NORTH SOUTH UNIVERSITY

BUS-498 (Internship)

Summer 2022

Internship Report on

Basic Bank Limited, Bashundhara Branch

Submitted To:

Dr. Muslima Zahan

Assistant Professor

North South University

Submitted By:

Sunjiya Siddiqua

ID: 1631152030

Section: 33

Date of Submission: 10th September, 2022

 LETTER OF TRANSMITTAL

10th September, 2022

Dr. Muslima Zahan

Assistant Professor

North South University

Subject: Submission of Internship Report.

Dear Ma’am,

As an intern at Basic Bank Limited (BBL), I gained excellent real-world experience. I

am excited to share my internship report on BBL. It's a fantastic chance for me to
absorb a lot of knowledge and thoroughly comprehend the subject matter. I found the
study engaging, helpful, and educational, and I worked hard to produce an excellent
and believable report.

I truly hope that my analysis will assist you a clear picture of the overall situation of
"Basic Bank Limited," and that you will find my study to be valuable of the time and
effort I put into it. I welcome all of your inquiries and am happy to answer to them.

Yours faithfully,

________________
Sunjiya Siddiqua

ID: 1631152030
 Declaration
.
I am Sunjiya Siddiqua, a Bachelor of Business Administration student majoring in
Finance at North South University, and I hereby certify that I have duly completed
this report on Basic Bank Limited. I did not intend to violate any copyright
restrictions when writing this paper. I affirm once more that I have not submitted this
report for a degree or certificate to any other school.

Yours faithfully,

________

Sunjiya Siddiqua
ID No: 1631152030
Program: BBA (Major in Finance)
North South University
 ACKNOWLEDGEMENT

First and foremost, I want to thank Almighty Allah for giving me the chance to
complete the internship and write a report on it.
I would like to thank my instructor for her encouragement and aid in the preparation
of my Project Report. Dr. Muslima Zahan, assistant professor at North South
University, has been tremendously helpful in offering constructive criticism and
assistance during the production of this study. Dr. Muslima Zahan's guidance would
have made this trip much easier for me.

I appreciate the assistance of a Basic Bank Limited employee in supplying me with

all of the information I required for my report. Banking has evolved into the most
important sector of our economy and profession. It was really beneficial to me since I
was able to obtain a wealth of new information that will be quite useful in the future.

Finally, I'd want to thank my employers and coworkers at Basic Bank Limited for
their cooperation with this report. After that, I'd want to thank each and every one of
my family members who helped me finish my BBA degree.
 EXECUTIVE SUMMARY

The activities of commercial banks have a significant impact on a country's economic

success. The smooth operation of the Bank is critical for the development of
agriculture, industry, and our economy, particularly in nations like Bangladesh. We
can ensure that the sector's actions are efficient and effective in this approach.

BASIC Bank Limited (Bangladesh Small Industries and Commerce Bank Limited)
was established on August 2, 1988, under the Companies Act 1913, and began
operations on January 21, 1989. The Banking Companies Act of 1991 governs it. The
bank was created because the country's officials saw the need for a private-sector
bank to finance small-scale industries (SSIs). The primary goal of this report is to
examine the performance of BASIC Bank Limited in terms of General Banking
operations. Other topics of interest include the bank's key activities and a review of
Financial Highlights. The investment and foreign trade processes are also described
here. Finally, explain SWOT analysis and identify some general banking concerns
before making solutions.

I provided an overview of Basic Bank Limited as a corporation in this post.

Throughout my extensive research, I have primarily attempted to critically evaluate
the General Banking Activities of Basic Bank Ltd. Bashundhara Branch. I also talked
about my job experience, allocated responsibilities, my experience working in a real-
life group, communicating with actual customers, working environment specifics, and
my relationships with coworkers. Following that, I discussed the challenges I had
while working and being present at an institution five days a week, as well as the gap
I discovered between my expectations and the reality of working for a company.
 Table of Content
Serial No. Particulars Page No.

Internship 1

Objectives of Internship 1

CHAPTER-1

1.1 Introduction 2

CHAPTER-2

2.1 Overview Of Basic Bank Limited 3

2.2 Functional Hierarchy of Basic Bank 3

2.3 Business Objectives 4
2.4 Vision 4
2.5 Mission 4
2.6 Interest Rate 5
2.7 Swot Analysis of Basic Bank 5

CHAPTER-3
3.1 Definition of General Banking 7
3.2 Department of Basic Bank Limited 8
3.3 Deposit Collection 8

CHAPTER-4
4.1 Assigned tasks and contribution 9
4.2 Task & Contribution in the Account Opening Section 9
4.3 Task & Contribution in the Cleaning Section 11

CHAPTER-5
5.1 Lessons from the internship Experience 12
5.2 Interaction with supervisors and co-workers 13

CHAPTER-6

6.1 Difficulties encountered during internship 14

CHAPTER-7
7.1 Limitations and Challenges 15
7.2 Influence on career plans 15
7.3 If I had to redo the internship 16

CHAPTER-8
8.1 Recommendation 17
8.2 Conclusion 18
9.1 Appendix 19
 Internship

Simply put, an internship is when a person, usually a student, participates in a program of

temporary, supervised work in a certain field in order to gain practical experience. In
other words, an internship means obtaining practical experience in a real-world setting.
Internships are a process in which practical knowledge is compared to academic
understanding.

We can acquire knowledge in two ways:

I. Theoretical knowledge which can be achieved by reading book and journal.

II. Practical knowledge that can be gained via direct.

Objectives of Internship:

Practical training or internship refers to gaining information in the practical sphere of an

organization in order to make theoretical knowledge more useful and realistic.

The following are some internship motivations:

 To gain hands-on experience with the institution.

 To broaden one's knowledge base.
 To use what has been taught during practical training.

CHAPTER- 1

8
1.1 INTRODUCTION

To finish their academic course, all North South University students must participate in
an internship program. The internship provides each student with a new level of learning.
The internship program is three months long. Because the internship is so crucial and
helpful, we can only gain an understanding of how the firm operates and functions via
our exceptional lecturers. An internship is a multi-step procedure that allows a business
student to immerse herself in real-world business situations. It is a chance for a student to
apply all of the knowledge gained over the course of four years.

I've always wanted to know how the banking business treats its employees. I was
summoned to Basic Bank Limited's Bashundhara Branch on May 28, 2022, to obtain my
appointment letter for my internship at Basic Bank Limited's Corporate Branch
Bashundhara, and I also started that day. Throughout my three-month internship, I was
able to comprehend all of these components and learn a lot about banking.

CHAPTER- 2

2.1 OVERVIEW OF BASIC BANK LIMITED

BASIC Bank Limited (Bangladesh Small Industries and Commerce Bank Limited) was
established on August 2, 1988, under the Companies Act 1913, and began operations on
January 21, 1989. The Banking Companies Act of 1991 governs it. The bank was created
because the country's policymakers saw the need for a private sector bank to finance
small size industries (SSIs). The Bank began as a joint venture firm of the BCC
Foundation with 70% ownership and the Government of Bangladesh (GOB) with the
remaining 30% ownership. Following the dissolution of the BCCI, the government of
Bangladesh took over 100 percent ownership of the BCC Foundation on June 4, 1992. As

9
a result, the bank is wholly owned by the government. However, the bank is not
nationalized; it continues to operate as a private bank.

BASIC Bank Limited's goals are unique. It combines development and commercial
banks. The bank's Memorandum and Articles of Association require that 50 percent of
loanable capital be invested in the small and medium-sized business sector.

CAPITAL POSITION  

Authorized capital Tk. 55,000.00 million

Paid up capital Tk. 10,846.98 million

Total Reserve and Surplus 

Tk. (465.66) million
up to 31.12.2018

The Bank is required to transfer 20 percent of its net profit before Tax to Capital
Fund as per the Banking Companies Act 1991.

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2.2 Functional Hierarchy of Basic Bank

BASIC Bank Gause Pak Biponi Bitan,

Head
1 Training Dhaka Dhaka Circular Road, Motijheel C/A,
Office
Institute (BBTI) 02-47119579, 9131609 Fax: 0

Head 1st floor, 14 Dilkusha C/A, Dh

2 Card Division Dhaka Dhaka
Office 47118959, 02-47118960 Fax:

Head Office, Sena Kalyan B

Head 195 Motijheel C/A, Dhak
3 Head Office Dhaka Dhaka
Office 9568190, 9590548, 9591002,
9564829

Peoples Insurance Bhaban

Head Dilkusha C/A, Dhaka-1000.
4 ICT Division Dhaka Dhaka
Office 9515319, 9515320, 022233
9555518

 Branch Office

 Sub Branch

 ATM

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 2.3 BUSINESS OBJECTIVES

To be a dynamic leader in the financial sector in terms of inventing new

products in response to societal requirements. To generate positive economic
value addition (EVA) each year in the future. Topping the list of commercial
banks in terms of cost efficiency. To become one of the top financial
institutions in the Bangladesh economy by serving the most important
segments of the business market.

2.4 Vision

BASIC Bank Ltd's vision is to become "A Bank for Performance with Potential" by
transforming the way they do business and creating a truly unique financial institution that
delivers superior growth and financial performance, as well as to be the most recognizable
brand in Bangladesh's financial services.

2.5 Mission

BASIC Bank Ltd has produced a mission statement that is self-explanatory and aligns
with its vision:

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 BASIC Bank offers its clients a comprehensive variety of service to assist them
expand their assets and net worth as a hybrid of development and commercial
banking.
 To provide excellent service to all clients, both internal and external.
 To ensure human resource development in order to tackle future difficulties
 BASIC Bank Ltd will alter its processes, operations, and training on a regular
basis in order to maintain a professional staff and achieve service excellence.
 To foster an enabling atmosphere and a team-based culture in which individuals
may thrive.
 To establish high integrity standards.
 To guarantee corporate growth that is sustainable.
 To ensure human resource development in order to tackle the challenges of the
future.
 BASIC Bank Limited has devoted their service to the nation by active financial
engagement in all sectors of the economy, including small industries, trade,
commerce, and the service sector, among others.

 The fundamental aim of the bank is to advance as an institution par excellence in

client satisfaction.
 Global banking is changing quickly, and BSIC has worked hard to adapt to these
developments.
 To play an important role in human development and job creation.
 To promote projects in order to find profitable places for investment.

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2.6 Interest Rate

BASIC Bank diversified its interest rate on loans and advances in compliance with the
interest rate policy declared by the government in 2005. The rate of interest of Basic
Bank is given below:
Loan & Advance

Year Savings Fixed Current Agricultural Industrial Consumer

Account Deposit Account Sector Sector Loan

Account

2021 3.50% 3.50- 1.50% 6.75-7.75% 7.75% 7.75%

6.50%
2.7 SWOT ANALYSIS OF PUBALI BANK

Every business should understand its own strengths, limitations, opportunities, and
dangers. This form of study is known as SWOT analysis. SWOT analysis seeks to
identify strategies that fit or match a company's resources and talents to the demands of
the environment in which it operates. SWOT analysis examines an organization's
environment in two ways: internally (Strengths and Weaknesses) and externally
(Opportunities and Threats).

During my internship at Basic Bank, I have found some aspects relating to the

Bank’s strengths, opportunities, weaknesses, and threats, which I think, affect the Bank’s
performance. These are given below:

Strengths:

 It has a good commercial reputation.

 Not involved in deceptive commercial practices.
 A well-capitalized bank having the ability to expand its capital base.

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  Has expanded quickly in all areas of financial services.
 Market concentration.
 Officers are well-educated.
 Executives are highly skilled and experienced professionals.
 The bank offers a variety of appealing deposit options.
 Bank that is well-equipped and air-conditioned.
 Bank management technique that is effective.

Weakness:

 The deposit is less than the advance.

 The bank's experience is limited.
 Officer lacks insufficient experience and training.
 Long-term financing alone is insufficient.
 The bank has a limited number of ATMs and credit card readers.
 The advertising activity is insufficient.
 Banking services are not available online.

Opportunities:

 Can expand the credit scheme.

 Can boost the bank's advertising.
 Another unknown district where branches might be established.
 There is a high degree of knowledge across all levels of individuals to deposit
money in banks.
 Increasing consumer financial demand.
 Bangladesh's investment potential
 Relationship Administration

15
 Threats:

 The market is crowded with rivals.

 Competitors have a higher deposit.
 In the Bank's opinion, the ruling government is not conducive.
 Govt. Profit is subject to tax and VAT.
 Govt. pressures to lower interest rates

CHAPTER- 3

3.1 Definition of General Banking

The general banking department handles and performs the day-to-day operations of
banking activities. Every day, it receives deposits from customers and meets their
monetary demands. It establishes new accounts, transfers money from one location to
another by issuing bank drafts, pays orders, conducts telegraphic transfers, and collects
all bills for clients, including local check collection, inward bill collection, and outward
bill collection. Because a bank is required to provide these services on a daily basis,
general banking is also known as retail banking.

General Banking

Accounting Opening Cash Section Clearing Accounts

Section

16
Basic Bank Ltd is one of Bangladesh's most well-known local commercial banks. Basic
Bank Ltd. provides all banking services and amenities to its customers. There are total 69
branches of Bangladesh Small Industries and Commerce Bank Limited situated in 31
districts in Bangladesh. Through its 69 branches around the country, the Bank offers a
diverse range of activities and services to urban and rural customers. These are:

 Account opening department

 Clearing department

 Accounts department

 Cash department

 Credit department

3.2 DEPARTMENT OF BASIC BANK LIMITED

 General Banking.

 Loan and advance.

 Investment Consumer Savings.

 Agri & rural banking.

 Corporate banking.

 Islamic banking.

3.3 Deposit Collection :

17
Deposits are the primary source of funds for BASIC Banks. The following are the Bank's
typical deposit types:

Types of deposit:

❖ Current Deposit Account-

Commercial, small-scale industry, medium-scale industry, and large-scale industry
are among the industrial consumers urged to create current bank accounts. The
minimum requirement for current deposits is TK 50,000, with a maximum deposit
of TK 10,000,000.
❖ Savings Deposit:
Along with industrial customers, general clients are a targeted segment of savings
deposits. There are no minimum or maximum deposit amounts for savings
accounts. However, depositors used to be given deducted facilities for
withdrawing money from the deposited amount.
❖ Term Deposits –
Depositors with a minimum of TK10,000 are granted term deposit facilities with
the greatest interest rates for at least six months. Fix a deposit period of up to six
years, after which the depositor can redeposit the money. Another type of term
deposit is a short-term deposit (STD), which pays a low interest rate on deposits
and allows depositors to withdraw the money after the period is finished. All sorts
of commercial and industrial customers are offered favored services to open a
term deposit coupled with a credit and commerce account for both Fixed Deposit
(FDD) and Short Term Deposit (STD).

Deposit requirements:

In order to stop money laundering Bangladesh Bank issued new agenda for depositors that
is strictly followed by BASIC Bank:

Current Account-

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 Individual depositors name
 Passport size photograph
 Income statements
 Nationality
 Nominee
 Referee
 Name of the organization
 Tax identification number, and
 Source of income

Savings account-

 Depositors name
 Passport sized picture
 Income statements
 Nationality
 Nominee
 Referee
 Name of the organization
 Tax identification number, and
 Source of income

Limited companies Account-

 Limited companies rules

 Constitutional documents
 Specimen of authorized person’s signature
 Limited company accounts memorandum
 Articles of association
 Power of attorney

19
 Board of director’s resolution
 Certificate of incorporation
 Certificate of commencement, and
 List of directors.

Club Society Account-

 Clubs or society’s board resolution

 Membership no
 Name of board members, and
 Constitutional rules.

Borrowing:

Apart from deposit BASIC receives funds from-

 Bangladesh Bank.
 Asian Development Bank.
 Authorized agencies.
 KFW (Kreditanstalt fur Wieder-aufbau, credit institution for reconstruction), a German
Bank.

CHAPTER- 4

20
4.1 ASSIGNED TASKS AND CONTRIBUTION

There are no distinct components in the Bashundhra branch. It is managed by the bank's
headquarters. Even though they no longer operate branch banking, they continue to
provide a full variety of goods and services to its clients. I learnt about the activities of
Basic Bank Limited's Bashundhara branch throughout my internship.

4.2 TASK & CONTRIBUTION IN THE ACCOUNT OPENING SECTION

The establishment of a banking connection with a consumer begins with the opening of
an account. By opening an account, you may establish contact with both a banker and a
customer. During the account opening procedure, fraud or forgery may occur. As a result,
the bank's selection of a customer for an opening account is crucial. As a result, the Bank
chooses account opening applicants with caution.

Some of the account kinds accessible in this respect are as follows:

❖ Current Account

 Saving Account

 Deposit

 Fixed deposit Account

 Short Term deposit

21
. To become a client, a person must first create an account with the bank. A person
becomes a legal client after opening an account with a bank. The bank and the consumer
have entered into a legally binding contract. An account opening form is a legally
enforceable agreement. I help the customer and give them a quick rundown of everything
they need to know about creating a bank account. The client must go through many
processes before creating an account.

❖ Apply on a given form.

❖ Before creating an account, the bank requires an introduction from an introducer that
is acceptable to the bank.

❖ Photocopy of National ID Card (NID) of the account holder.

❖The introducer must certify two copies of a recent photograph of the account holders.

❖ One copy of the recent picture of the nominee.

❖ Photocopy of National ID Card (NID) of the nominee.

❖ In the current account, a minimum balance of TK 5,000 is required, while in the

savings account, a balance of TK 1,000 is required.

Issuing Cheque Book

The bank issues the client a deposit book and a cheque book when the account is opened.
Depending on the kind of account, the cheque book might be as long as 20 pages or even
more. The consumer is required to fill out the cheque book request slip. The officer will
then create a new checkbook using the client's account number and the branch name. For
record-keeping purposes, the serial number was entered into the computer. Throughout
the operation, I assisted the consumer.

22
Account Closing

Customers can close their accounts at any time. A banker follows the procedures below
after receiving a written request from a customer to finalize an account.

❖ The customer was instructed by the banker to write a final cheque for the sum
owing on his account, less any closure and incidental costs, and to submit the
unused cheque leaves.

❖ Closure charges should be deducted from the account. Any unused cheque sheets
should be discarded by a bank officer.

4.3 TASK & CONTRIBUTION IN THE CLEANING SECTION

As part of their banking services, this division takes all forms of cheques from clients for
clearing. When the cheque arrived, it was necessary to endorse and cross it.
Cleaning inspections must adhere to a certain protocol.
Inward Clearing Cheque

. The check was issued by the clearing house of Basic Bank Limited. It is advised that
you utilize Basic Bank Limited's instruments. Other banks' officials were present at the
cleaning home.

Outward Clearing Cheque

This check is forwarded to the other branch with the instruction to submit the IBCA. The
external cleanliness check method was explained to me by the branch operating manager.

Cheque Clearing

This is the sort of check issued by the main branch to the cleaning service.

23
When a check is honored by the drawee bank, the depositor's account is credited.

CHAPTER- 5

5.1 LESSONS FROM THE INTERNSHIP EXPERIENCE

I gained a lot of office experience during my internship at Basic Bank Limited's

Bashundhara branch. My internship at Basic Bank Limited taught me a lot of things that I
would not have learnt in any other company. I'd like to share some of the benefits I've
discovered.

Put my knowledge into practice:

This internship has taught me about the bank's numerous operations. My whole banking
knowledge stemmed from personal experience. However, I now had a better
understanding of banking from a new perspective. Every day for the past two months, I've
faced new problems. This experience allowed me to enhance my theoretical
understanding.

Time Management:

The majority of my duties in my internship program are time-sensitive. As a result, my

fellow intern and I were assigned to create an excel file with some client profiles one day.
Throughout my internship, I got the opportunity to learn how to manage my time
effectively in a variety of situations.

Combining Education and Workplace Life:

It was a vital experience for me since I had to balance my theoretical understanding with
my practical experience. This activity was critical to my development and preparation for
a job in the corporate sector.

24
Communication Skills:

My mentors highlighted the importance of connecting with individuals as well as the

subject we gained in class. I discovered that without efficient interpersonal
communication, no work could be completed.

5.2 INTERACTION WITH SUPERVISORS AND CO-WORKERS

I should also emphasize how welcoming and encouraging the atmosphere is at Basic Bank
Limited. Everyone in my office regarded me like a colleague from the start, which made
me delighted. I've always felt comfortable at work. Everyone in the office is really
helpful, and they are eager to help me resolve any concerns that may arise. They educated
me a lot about the financial system in Bangladesh. Effective communication with
coworkers and bosses, in my opinion, may help to prevent boredom and establish a
stimulating mentality.

CHAPTER-6

6.1 DIFFICULTIES ENCOUNTERED DURING INTERNSHIP

Working in an environment where customers came first was a far cry from taking offline
classes, studying for tests, and completing assignments ahead of time. Accepting the

25
sudden move was difficult because I was in a new environment and with new people. In
the first two weeks, I struggled to organize my time. It was difficult for me to get up and
get to work by 10 a.m. frequently. As the day continued, I had more opportunity to
connect with my coworkers. Even staying late to work with my coworkers has been a
source of joy for me in recent weeks. I adapted to my surroundings and coworkers, and
they all welcomed me. I've learnt that age and job position are irrelevant; people with
diverse personalities coexist in a company. Another source of concern for me is that all
banking rules and processes need various levels of practical and theoretical
understanding. I made blunders from time to time. My employees, on the other hand,
were eager to rectify my mistakes. I got more productive at work as a result of such
errors.

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CHAPTER- 7

7.1 Limitations and Challenges

I worked in the general banking area as an intern at Basic Bank Limited. As a result, my
report is focused on their day-to-day actions. I couldn't collect all of the information
because of security concerns. I was forced to rely on their official website. Other
constraints:

 Officers were kept occupied the most of the time. They were having difficulty
finding time to chat with me and sit still. They were too preoccupied with their
different jobs.

 Another barrier is a lack of time.

 As the number of new banks grows, they bring very skilled customer service.
People nowadays have very little time to squander in banks and want the quickest
and most distinctive services in a short period of time. However, only a few
individuals are in charge of the whole customer care department. As a result, they
may not have enough time to satisfy all of their clients, forcing them to wait for an
extended amount of time and lose patience.

 Basic Bank does not have a dedicated intern desk. Working in front of every
employee's workstation is both challenging and weird. The internship program
needs to be better coordinated. This should be investigated by the branch.

 I enjoyed the majority of the jobs assigned to me. However, there were instances
when my labour was underappreciated and unrewarding. It's mostly because of the
preconceived attitude about interns.

 There aren't enough printers and photocopiers in the branch where I worked.

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7.2 INFLUENCE ON CAREER PLANS

My internship had a huge influence on my professional development. I've always been

interested in the financial industry. My desire to develop in my profession has gotten
stronger as a consequence of my internship at Basic Bank Limited. Basic Bank Limited is
a fantastic choice for any fresh graduate looking for a job.

To summarize, Basic Bank Limited has provided me with a variety of useful information
as well as information about my long-term goals. I learned a lot during my internship at
one of Bangladesh's most well-known banks.

7.3 IF I HAD TO REDO THE INTERNSHIP

A part-time job is an important component of being an undergraduate. It is a training

program for future jobs. This internship contract is just for two months. However, 60
days as a temporary employee at BBL bank taught me a lot. During this brief period, I
had the opportunity to work at a regional office. In those divisions, I had the opportunity
to work with nothing more than a pen, paper, and Microsoft Excel. If I am permitted to
work there, my first goal will be to acquire their systematic work since I want to get more
familiar with their numerous divisions and like working. In any case, if I am offered the
opportunity to work at this bank, it is clear that I won't lose this chance.

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CHAPTER- 8

8.1 Recommendation

Because I've just been there three months, it's tough for me to endorse BASIC Bank
Limited. As a result, in my opinion, BASIC Bank can follow the stages.

29
 Application of sophisticated technology: The BASIC bank limited should have
employed cutting-edge technology such as intranet service, online system, task
sharing, computerized documentation, and high-tech software, among other things.
BASIC Bank should use a management information system (MIS) system to
streamline its day-to-day operations. It will assist the employee in completing their
tasks more quickly while keeping their quality of work. It will also assist in
working efficiently and effectively and enabling it to give services in accordance
with the demands and desires of the clients.

 Increase the interest rate to attract additional consumers and prevent existing
ones from switching: The savings deposit interest rate should be raised. Fixed
deposit interest rates should be raised. Because BASIC Bank's savings and fixed
deposit interest rates are quite low in comparison to other banks. As a result, the
bank's interest rate should be raised.

 Increase the number of ATMs and mobile service: BASIC Bank does not have
a large number of ATMs. People cannot withdraw money based on their
requirements at any moment. As a result, ATM booths should be expanded in a
variety of locations.

 Inform customers about the existing products and services through

advertising: BASIC Bank should convey a message about their varied services by
advertising on various TV channels, radio stations, publications, and so on. They
should notify customers about their current and upcoming products.

 Discover new scheme: BASIC Bank currently does not offer credit or debit card
services. As a result, credit card and debit card facilities should be implemented.
They should offer the consumer some type of loan, such as a vehicle loan or an
education loan.

30
  Skill employee: For banking benefits, the bank should generate the appropriate
number of effective and efficient employees through various types of training in
which the right person accomplishes the right task at the right time.

Aside from the statement above, I discovered the following pertinent

recommendations.

 Some divisions should assign the appropriate amount of employees to ensure that
banking activities run properly.

 BASIC bank should employ a variety of marketing strategies to acquire.

8.2 CONCLUSION

BASIC Bank is unique in terms of its constitution, mandate, aims, and mode of operation.
The bank is dedicated to become a smart, recognized, and professional organization that
offers its consumers a one-stop shop. Through the bank has gained its own particular
place in the sector at the higher rank of the self in the meantime. BASIC Bank is predicted
to maintain a significant competitive edge in the banking business in Bangladesh in the
coming year. The bank aspires to establish a prominent position in Bangladesh's industrial
growth via specialization and an integrated strategy. The bank also intends to maintain its
focus on capital and cost management in order to maximize shareholder value. In this
context, the bank anticipates continued increases in revenue, income, and return on
capital.

As an intern at BASIC Bank Bangladesh Limited's Bashundhara Branch, I learnt a lot and
discovered several interesting things after doing some research. It will be better if the
bank's management focuses on this. I believe it is critical to both attract new customers
and retain existing ones. Then they will be able to compete successfully in client
retention, which will benefit this bank.

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As a result, the bank must make a concerted effort to be more outward-looking in their
aims and cognizant of what is going on. They must also pay more attention to the
domestic scene and study any methods employed by their competitors. Failures must be
accepted by the bank and viewed as an opportunity to seek future ambitions.

9.1 Appendix

Journal-1 (Week-1)

Introduction:

After submitting my CV to the BBL head office and being approved into the bank's
internship program, I was chosen as an intern for Basic Bank Limited. My first day at
BBL as an intern was May 28, 2022. I am assigned to the general banking area as an
intern.

Work Done For the Week:

List of activities:

Day 1: I went to office at 10 A.M. My supervisor gave me some documents for starting
my internship. I filled up those forms. And my supervisor introduced me with other bank
members. I didn’t do any work on that day.

Day 2: I went office and sat with my supervisor. She described me about banking sector.
She described me about opening bank account. That day she just described me about
different kind of bank accounts.

Day 3: I went to the office at 11 A.M. And my supervisor gave me a form for opening my
account at Basic Bank Limited. That day I opened my bank account there.

32
Day 4 This day my supervisor gave me some filled up form and told me to check every
form. She said to me if there is anything missing in the form correct it basic on the given
information.

Day 5: That day I went to the office and my supervisor showed me some form about
savings deposit and current deposit accounts. She explained me the difference between
those accounts and showed me some forms filled up by clients. I checked those forms and
corrected some information’s and also filled up some missing information basic on their
NID.

Learning and Achievements:

This week I just learnt how to communicate with people in a new official place. This this
was a very new experience. And I learnt basic things about banking sector. Because I did
Fin464 course which was on banking sector and I was experiencing the things in reality.
This week I just learnt so basic things which will help me a lot in my upcoming career.
And I also learnt about basic things about opening a bank account.

Observations or Reflections:

My perceptions of the firm as a recently hired intern were fairly basic. I noticed the
following issues:

❖ The managers' task is highly methodical and diverse.

❖ People in the country do not normally choose to labor for lengthy periods of time.
❖ Work-life balance is critical to the organization's success.

Notable Incidents:

This was my first time working in a commercial setting. The most striking story for me
was the difference between the lifestyles of a university student and an office worker. In
addition, I discovered that BBL treats its interns quite well. They treat interns like

33
employees, not as apprentices who will only be with the firm for two or three months.
This sensation drove me to work.

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 Journal-2 (Week-2)

Introduction:

As the second week of my internship approached, I was apprehensive about my workload.

As a result, I had a mentality and was prepared to work under extreme duress. I had to
work long hours due to the workload. As a result, the era provided me with an
opportunity to demonstrate my ingenuity and integrate my banking ideals with reality.

Work Done For the Week:

Day 1: That day, I learnt that the principal on a deposit or loan is the amount put in the
bank by the client or the amount agreed/taken as a loan. BASIC Bank provides a range of
loan solutions to meet the finance needs of emerging markets. These financial instruments
are roughly classified as unsecured loans, secured loans, and quasi-loans.

Day 2: That day I learnt about Loan Products like:

 Personal Loans
 Home-Equity Loans

 Home-Equity Lines of Credit

 Credit Card Cash Advances

 Small Business Loans

Day 3: That day, I did some work in the credit department. Customers can get loans from
this section. To make a loan, they use mortgage paperwork. When making agreements,
the officials of this department consult with a lawyer. This section verifies the authenticity
of the papers submitted by borrowers. Basic Bank Limited provides loans against assets
(property, flats, etc.), employee salaries, FDR (Fixed Deposit Receipt), and so on. They
give loans and collect payments as well as interest from the borrower. Borrowers can

35
deposit payments directly to their loan accounts at the cash counter. If a borrower fails to
make many installment payments, he or she is labeled a defaulter. Typically, the bank will
take legal action against the defaulter.

Day 4: That day I again worked with credit department and learned what documents are
needed for issuing a loan. Like NID, Passport copy, electricity bills, granters information,
pictures, TIN certificate, tax return copy, 6 months’ salary documents, etc.

Day 5: That day I again worked with credit department and learned how to identify the
customer is good for giving the loan or not. The bank review their previous history and
observe that they were able to pay the previous loan or not, if they were defaulter then it is
difficult to give them loan. And if the bank give them the loan then they have to pay a
higher interest rate. After checking all the information the bank give the customer a rating
and based on this the client can get a loan.

 Learning and achievement:

As a business student, I got real-life banking experience, and knowing my clients helped
me enhance my knowledge and abilities for my future profession. I became accustomed
to working under duress, which taught me realize that reality is far more difficult than
expected. As a result, as part of my internship, I got a taste of the future. I learnt this week
so many things like;

• What kind of loan products the bank is serving to their customers.

• How the bank giving loans to their clients and what is the process.

• What documents needed for giving a customer loan.

• How they find out that the client is good for giving out loans or not.

Observations or Reflections:

The observation is that how the bank working on giving out loan.

Notable Incidents:

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In a nutshell, the week was frantic, but I liked working on it. My supervisor taught me a
lot about different sorts of accounts, deposit schemes, and so forth. The atmosphere was
quite pleasant. As a result, instead of feeling powerless, I made the best of a bad situation.

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 Journal-3 (Week-3)

Introduction:

By the third week of my internship, I had become acquainted with the inside workings of
BBL. Taking counsel or asking for help with key matters had become second nature to
me by that point. Nothing was bothering me anymore. Despite having a heavy schedule, I
was adapting to the situation just like everyone else.

Work Done For the Week:

Day 1: With the General Banking division, I began my first day of third week. My
placement in this area was for the purpose of teaching me the fundamental banking
procedures used on a daily basis. The chance to start my education from scratch was a
fantastic one. Additionally, it was the first step that each prospective banker should be
familiar with.

Day 2, 3 and 4: I worked on a variety of tasks throughout the day, including opening new
accounts, issuing duplicate and new checkbooks, transferring accounts, closing accounts,
issuing, renewing, and losing FDRs, providing pay order and demand draft services,
working in the clearing section, checking the balance sheet, working in the cash section,
and more.

Day 5: Along with a couple of the other interns, I had the opportunity to work on a project
involving credit analysis. Some of them had a terrific sense of humor, which really helped
because we worked really long hours at the office and were less concerned about getting
on one other's nerves than we were.

Learning and achievement:

Overall, I believe the hours have been satisfactory thus far. A "worst case scenario"
mindset is quite helpful when entering an internship, especially if you're in the investment

38
banking area. I worked from around 10:00 am to 6:00 pm on an average day this week.
The time clearly changed depending on the demand.

Here is a recap of my experiences from the second week, to wrap things up:

 Introduction to the teams that you will be working with in general banking. The
bankers are highly accustomed to these terminology.

 What each team does is described, along with how they fit into the "complex
lifecycle of general banking system." asks several departments what they actually
do. Bankers appear to do every task flawlessly.

 Observing employees at work to gain a sense of how a transaction goes (from

deposit to credit to the back office).

 I frequently find myself alone, and at this time, I peruse the "educational center."

 I also conducted an online search and learned a little bit about the overall banking
system worldwide.

Observations or Reflections:

The highlight of the week was getting together with the other interns and analysts for
some really beneficial real-life experience sharing. It was interesting to learn what the
interns had been working on at different divisions and desks, and I was glad the analysts

39
could come and join us because I imagined they would prefer to have a good rest at home.
But even if it was just for a short period, the low point of the week had to work at the
weekend. Although I had anticipated this before the internship, it was nevertheless
disappointing to not be able to take the weekends off as I had as a student.

Notable Incidents:

High-value clients are serviced with care in BBL, but low-value customers are not served
with attention. People with more transactions are served with tea/coffee, however low-end
clients such as cleaners, guards, and other office service personnel or floor attendants with
payroll accounts in BBL are not treated favorably and face prejudice. My internship
experience taught me so much that I would like to eliminate any bias in my future work.

Journal-4 (Week-4)

INTRODUCTION

This was the fourth week of my internship. The week was frantic for all of the staff
at this branch and me since we were collecting large sums of money. However, I
was relieved that the first month of my internship was coming to a conclusion.

Work Done For the Week:

Because it was the fourth week, I concentrated on learning about when the bank
cancels an account, typical banking activities of the cash area, and fund remittance.
My boss was quite helpful in outlining my obligations to me.

The following is a schedule of my weekly activities:

❖ Account cancellation
❖ Recognizing cash payment and cash receipt
❖ Understanding demand drafts, postal transfers, telegraphic transfers, and
payment methods

 Observations or Reflections:

40
 There isn't enough room for customers in the General Banking Division. As a

result, clients must deal with challenges. When clients are unable to locate a

correct line for the specific reason, the situation becomes extremely chaotic.

Beginning at the cash register, BBL provides four lines, none of which are

divided by a nameplate. As a result, clients grow confused, and the entire

establishment becomes a carnage every time. Customers should not have to

search for inquiries if the queue organization procedure is more digital.

Learning and achievement:

This week's lesson was on how to deal with and work under pressure. Most
employees, including me, neglected to eat our lunches on time since we worked for
so long.

We kept ourselves occupied with things all day long.

Notable occurrences:

Every time, I wished for a banking professional life. However, the thought of job
pressure often makes me nervous. However, because my degree is in Finance, I will
have to take on obstacles and make them accessible. Otherwise, the essential value
will not be met. My urges have gotten more aggressive after a month in the bank.

Journal-5 (Week-5)

INTRODUCTION:

This week, I was entirely involved with the BBL Bashundhara Branch's accounting
department. This is a very major problem with cheques. As a result, I had to be extremely
cautious in executing my job. In the meanwhile, I served clients who came to clear their
checks. I've learned a lot about how banks deal with loans and how they interact with the
general banking division for the purpose of issuing checks.

41
Work Done For the Week:

Because it was the fifth week, my concentration this week was on accounting
procedures and accounting systems. My boss was quite helpful in outlining my
obligations to me. The following is a schedule of my weekly activities:

❖ Keeping track of cheque concerns

❖ Recognizing the accounting method.
❖ Understanding the lending strategy and loan approval procedure

Learning and achievement:

Making sound loans and investments, knowing cheque dishonored issues, control
books, subsidiary books, cash scroll, clean cash book, and voucher were all topics
covered this week. The primary aims of maintaining the BBL Bashundhara branch's
accounting technique are to record daily transactions, depict the financial status, and
offer critical information for monitoring bank activities.

Observations or Reflections:

Scrolling is no longer as important as it previously was. Only a few banks, however,

use a scroll system for their own security. To deposit money into a consumer's
account, he must go to the scrolling officer. First, the scroll officer double-checks
the deposit book to ensure that the account number, as well as the name, signature,
and amount, are correctly recorded. Following that, the sum is put into the scroll
register, and the number plate is noted in the deposit book.

Notable Incidents:

The more I work as an intern for this bank, the more I am able to learn about
banking activities. The majority of these are not covered in any book or school
material. As a result, the experience of performing an internship in a bank makes

42
me more capable of being skilled in bank employment in the near future. The
internship procedure may also be referred to as a trial period before beginning a
career in a bank.

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 Journal-6 (Week-6)

INTRODUCTION

My sixth week with Basic Bank Limited. I went to the manager's room at the start of
the day and asked him where I should go. He advised me to learn about clearing
cheques (Inward, Outward). I learned about how the clearing department functions
inside the main banking department.

Work Done For the Week:

Because it was the sixth week, I concentrated on the cheque clearing section this
week. My boss was quite helpful in outlining my obligations to me. Cheque
clearing, also known as bank clearance, is the process of transferring funds from the
bank on which a cheque is written to the bank where it was placed.

Learning and achievement:

This department is primarily responsible for clearing any account checks that will
pay or collect money from the account holder's account. There are numerous ways
to check Clarence this department in a certain amount of time.

In-word check: Another bank account user has a Basic bank cheque but no Basic
bank account. He must submit the Basic bank cheque to his or her other bank's
clearing department. Because this sort of transaction is done through Bangladesh
Bank, the check is forwarded to another bank's clearing department, which then
sends it to their main office, which finally sends it to Bangladesh Bank. The
Bangladesh bank then sends the check to the Basic bank. Bangladesh Bank
transfers funds to the account holder of another bank account.

Out-word check: When a customer's cheque from another bank comes at Basic
Bank, account holders who have a Basic Bank account can cash it. As a result,

44
Basic Bank account holders must submit another bank check made on their own
account and request that the monies be deposited into her account by the clearance
department. The check is routed from Basic Bank's clearing department to
Bangladesh Bank, which forwards it to another bank. Bangladesh Bank transfers
funds to the account holder in Bashundhara.

Observations or Reflections:

One client asked for them to be cross-checked, which I did, and he wanted to know
when the cross-check would be done and the money paid into his account. I go over
the entire operation in detail to show that he believes in us. I said your money will
be delivered between 3:00 and 3.30 p.m. as well as receiving a confirmation
message on your phone I've seen people come in with cross-checking afternoons
who need emergency money but are unable to receive it due to time constraints. The
bank is unable to repair them according to Bangladesh Bank's rules and regulations.

Notable Incidents:

This week I had a lot of work pressure. But I have learned so many new things this
week. After that, I left for home and started the weekend. In this week, there are no
notable incidents.

45
 Journal-7 (Week-7)

I worked in the loan sanction division for the seventh week. To better comprehend
banking, it was necessary to investigate every facet of the bank. BBL was quite
beneficial in this regard.

Work Done For the Week:

Because it was the seventh week, my concentration this week was on loan sanction
and distribution. My boss was quite helpful in outlining my obligations to me. The
following is a schedule of my weekly activities:

❖ Loan sanctioning
❖ The financing agreement is being revised.
❖ Having a solid grasp of the loan's security.

Learning and achievement:

A bank takes money from depositors, pools it, and distributes it to various
customers or borrowers in desperate need of funds for personal or business
purposes. As a result, the more recoverable Loans deployed, the greater the profit.
At the branch and head office levels, this loan operation procedure is managed by
the Loans & Advances department. Basic Bank provides the following sorts of
loans:

 Cash Loan

 Secured Overdraft (SOD)

 Loan against Trust Receipt (LTR)

 Advanced against inland documentary bills (AIDB)

46
 Loan against inland merchandise goods

 House Building Loan (Com.)

 House Building Loan (Staff)

 Consumer Finance

 Small-medium Enterprises loan (SME)

 Observations or Reflections:

I studied about the loan and advanced during this week, and I am familiar with all
of the loan procedures. The bank charges a 9% interest rate on all forms of loans
that are subject to the Bangladesh Bank's interest rate. I viewed several loan
documentation and the client's application form, which gave me a better
understanding of the various sorts.

Notable Incidents:

This week I had not much work pressure. But I have learned so many new things
this week. After that, I left for home and started the weekend. In this week, there
are no notable incidents.

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 Journal-8 (week-8)

This week marked the conclusion of my internship at BBL's Bashundhara Branch. I

was overjoyed to witness the completion of my internship procedure. This week, I
went through some of the usual banking operations I've been performing for the past
two months.

Work Done For the Week:

Since this was my last week, I completed all the leftover account opening forms;
since I will be leaving, I finished as much as possible. I did all my regular tasks, in
addition to which I scanned account opening forms to be sent for auditing requested
by the head office. The following is a list of my activities for the entire week:

 Understanding the causes of low recovery

 Recovering the outstanding loan

 Analyzing the daily operations of the branch manager to run the bank
efficiently.

Learning and achievement:

Since this was the last week, I had learned something new about how to recover the
outstanding loan. BBL uses two procedures to remove loans. Now I can solve
customer problems all by myself.

Observations or Reflections:

My colleague was quite helpful when I needed any help or advice; they were
always there during my whole internship period.

48
 Notable Incidents:

My last week at BBL Bashundhara Branch was this week. My last day of work was
a memorable event for me this week. I said my goodbyes to everyone at the branch.

Journal-9 (week-9)

List of activities: This week I went office regularly. This week I worked on a
different thing. A client came and asked my supervisor what is the process for fixed
money here. So my supervisor told her that she can fixed money for 100 days, 300
days and she can also fixed money for long time as well. The interest rate for 100
days is 6.25%, for 300 days it’s 6.75% and if she fixed money for long years then
the interest rate will be 6.25%. But if she withdraw the money before its maturity
then the bank won’t give her the interest money, and also cut some charges. So she
filled up a form and fixed 10 lacs for 100 days. So this week I worked on fill up
forms for the purpose of fixed money. For fixed money the client have to open a
bank account as well. So I worked on opening bank accounts and filled up forms
for fixed their money as well. I also worked on how to buy shanchaypatra. A client
can buy shanchaypatra till 50000 to 400000 lacs.

Observations: I observed that a client can fixed money and get interest on it. How
to open thar kind of account. And rules regulations of it.

Learning: This week I learnt about few things like:

 About fixed deposits.

 For fixed money the client have to open a bank account first.

49
  For fixed money the client have to fill up the form for deposit accounts.

 The client have to give the bank important documents like TIN number, NID
copy, 2 copies of photos, etc.

 The interest rates of fixed deposits.

 A client can fixed deposit money from 25000.

Journal-10 (week-10)

List of activities: This week I went to office just for one day and then I tested covid
positive so I took rest. The day I went to office I filled up some forms for opening savings
account.

Learning: This week was not much effective because I knew that things from the
beginning.

Journal-11 (week-11)

List of activities:

Day 1: I went to office at 10.00 A.M. My supervisor was late on that day. So I was
passing time without doing nothing. After 12 P.M. she came to the office and gave me
some form and told me to check is there any information is missing or not. I checked all

50
the forms and saw that some information was missing so I put information on that basis
on the given documents.

Day 2: That day my supervisor was showing me how to create bank account through
online. After putting all the information the system gave an account number. Then we
have to put the account number in the form and then we have to take our managers and
general managers’ signature for confirmation. After all the procedure it took only 15
minutes to open a bank account.

Day 3: That day a client came into the bank and asked for her bank statement. My
supervisor showed me how to take a bank statement from her bank account. So that day I
just learnt that.

Learning: This week I learnt different things like how to give a client his/her bank
statement. And she/he can see every details about his/her transaction. Then I learnt how to
put information in banks database system for creating account number and account and
how it works. That week was effective and I learnt so many different things which I did
not learn before.

Journal-12 (week-12)

List of activities: This week was not much effective. Because it was my last week so they
did not give me many work.

Day 1: This day I want to office and my supervisor was busy because of their month
ending work. Every end of the month they need to submit a report on their full month
documents like deposits, savings accounts, fixed accounts, loan accounts, bills etc. So

51
they were busy on doing this. After finishing her work she told me to take sign from the
company deputy manager and general manager. So I just did that on that day.

Day 2: That day I filled up some forms for savings accounts.

Day 3: That day I went to university and take sign in my NOC which was given by the
university because I took two course along with my internship and also our company
supervisor filled up our university’s employee satisfactory form.

Day 4: That day my supervisor arranged a farewell party for me because that day was the
last day of my internship.

Observations: I observed that how helpful my supervisor was. She was so cooperative
and helped me a lot.

Learning: This week I learnt from the bank is:

 The hospitality they have for their interns.

 The unity.
 The pleasure of doing internship at basic bank limited,
 Their friendly behavior.
 Their teaching style.

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 CV

Sunjiya Siddiqua
House no. 447, Flat-4B, Block-J, Road-15 ,
Bashundhara R/A-1229, Dhaka, Bangladesh
+8801754756965
sunjiya.siddiqua@northsouth.edu

Career Objective

Diversified skills include client relation, project management, administrative support and
excellent digital communication skill. I believe through digital innovation and financial
prowess can solve complex problems into simple ones.

EDUCATION
North South University, School of Business and Economics

Bachelor of Business Administration (BBA), Finance

Rajshahi Government Women’s College, Rajshahi

Higher Secondary School Certificate, Science
Grade Point Average (GPA): 4.08 out of 5.00

Govt. PN Girls’ High School, Rajshahi

Secondary School Certificate, Science
Grade Point Average (GPA): 5.00 out of 5.00

EXPERIENCE
▪ Cherag- Customer Realtionship Officer (2018-2019)

TECHNICAL SKILLS

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  Microsoft Office, Power BI, Microsoft Word, PowerPoint, Microsoft Excel

LANGUAGE PROFICIENCY
 English: Writing, Reading, Speaking - Excellent
 Bangla: Writing, Reading, Speaking- Excellent
PERSONAL INFORMATION
NID: 8254959078 Father’s Name: MD. Hasibul Alam
Mother’s Name: Tania Zaman
Relationship Status: Shawon
Married Profession: Housewife Profession: Businessman
Religion: Islam

REFERENCES
Name: Md. Al-Amn (Mli)
Designation: Senior Lecturer
Office Address: North South University, NAC869
Mobile:(8802) 55668200, Ext. 6083
Relation: Teacher

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Employer Satisfaction Survey

55
56
57
Offer Letter

58