HEDESO

Electric Ascend Height Adjustable

Desk USER MANUAL

TEAM E 2022-2023
TABLE OF
CONTENTS
01 / Table of Contents

02 / Safety Instructions

03 / Specification & Product Details

04 / Parts

05-08
/ / Installation

09 -10 / Trouble Shooting

10 /Technical Specification& Warranty

11 / Contact Information

01
 SAFETY INSTRUCTIONS
WARNING!
FAILURE TO COMPLY OR OBSERVE ALL ASSEMBLY, SAFETY, AND OPERATION INSTRUCTIONS AND
WARNINGS REGARDING THE USE OF THIS PRODUCT MAY RESULT IN SEVERE BODILY INJURY.
TO ASSURE SAFER OPERATION:

BEFORE ATTEMPTING INSTALLATION OR OPERATION, READ AND UNDERSTAND

THIS MANUAL.

ENSURE THAT ALL USERS OF THIS PRODUCT ARE AWARE OF THE CONTENTS OF
THIS MANUAL. THIS FALLS UNDER THE PURVIEW OF THE PURCHASER.

THIS ITEM IS NOT INTENDED FOR USE BY YOUNG CHILDREN OR THOSE WHO
NEED SUPERVISION.

IT IS ONLY POSSIBLE TO USE THIS PRODUCT SAFELY IF THE OPERATING INSTRUCTIONS ARE
READ IN THEIR ENTIRETY AND ADHERED TO PRECISELY. THOSE WITHOUT THE REQUIRED
EXPERIENCE OR KNOWLEDGE WITH THIS PRODUCT ARE PROHIBITED FROM USING IT. THIS
PRODUCT SHOULD NOT BE USED BY INDIVIDUALS WITH DIMINISHED PHYSICAL OR MENTAL
ABILITIES UNLESS THEY ARE UNDER THE SUPERVISION OF A PERSON RESPONSIBLE FOR THEIR
SAFETY, OR UNLESS THEY HAVE RECEIVED THOROUGH INSTRUCTIONS ON HOW TO USE THE
PRODUCT. CHILDREN MUST BE CLOSELY SUPERVISED TO PREVENT THEM FROM PLAYING WITH
THIS ITEM.

THIS ITEM MUST BE INITIALIZED PRIOR TO USE. BEFORE OPERATING, READ

THE MANUAL'S SECTION ON INITIALIZATION.

BEFORE INSTALLATION, REINSTALLATION, OR TROUBLESHOOTING:

TURN OFF THE POWER AND REMOVE THE POWER CORD FROM THE OUTLET.
REMOVE ANY LOADS OR OBJECTS FROM THE WORK SURFACE, AS UNEXPECTED MOVEMENT
MAY OCCUR.
BEFORE START-UP:
VERIFY THAT THE DESK HAS BEEN INITIALIZED.
EXAMINE EVERY CONNECTION AND CABLE. ENSURE THAT THE CONTROL BOX IS CONNECTED
TO AN ELECTRICAL OUTLET.
IF THE CONTROL BOX EMITS AN ODOR OR MAKES UNUSUAL NOISES, THE POWER MUST BE
CUT IMMEDIATELY.
02
ELECTRIC ASCEND HEIGHT
ADJUSTABLE DESK
3243180809_PH-16321426646 (IKU)
1. USAGE
With its superior ergonomic feature, the sit/stand office experience for day -to-day work, study and any
recreational work will be different from your standard table. Because of its flexibility it can easily fix your
posture or even make it better, prevent low back pain, back pain,and overall boosting your productivity
and comfort with any position you like.
LIABILITY: Under no circumstances will the manufacturer accept warranty claims or liability claims
for damages resulting from improper use or handling of the desk frame outside of what is described in
this operation manual.

2. FEATURES AND ACCESSORIES

SELF-LEVELING
FUNCTION : The one and
only self-leveling height-
adjustable desk on the
market! Smart enough to
be able to adjust to an
uneven surface up to 13.8”
between legs for more
flexible desk placement.
OPTIMIZED FOR WORK
FROM HOME: Made with
an industrial-grade steel
frame and built-in single-
motor lift mechanism, this
standing desk can support
up to 80kg., and is perfectly
designed for all types of
work from home set-ups.
CONTROL PANEL:
controller with
3. DESCRIPTION
programmable presets and LED MEMORY CONTROL PANEL: A 6 button controller with 4
sit/stand reminder system programmable memory presets and sit/stand reminder system
allows you to set desired allows you to set 4 desired desk heights for convenient switching
desk heights. from 69cm to 115cm with a single press of a button.

03
3. PARTS LIST
COMPONENTS REQUIRED TOOLS

Leg Foot Crossbar end Crossbar rail Allen

wrench

Tape
Measure

Side bracket Adhesive Control box Keypad

Philips Head Screwdriver
Pads and/or Power Drill

Cables Cable Clip M6X14 M6X10 a #10x5/8" b #10-24x5/8"

Machine Machine Wood screw Machine screw
screw screw

PLEASE COUNT ALL ITEMS BEFORE DISCARDING ANY BOXES OR PACKAGING. USE A
CARPETED OR CUSHIONED SPACE FOR ASSEMBLY TO PREVENT DAMAGE. FOR EASE AND
SAFETY, WE RECOMMEND ASSEMBLING WITH TWO PEOPLE.

CONFIGURATION

PART DESCRIPTION QTY.

1. LEG 2
2. FOOT 2
3. CROSSBAR END 2
4. CROSSBAR RAIL 2
5. SIDE BRACKET 2
6. ADHESIVE PADS 10
7. CONTROL BOX 1
8. KEYPAD 1
9. CABLES 3
10. CABLE CLIPS 10
11. M6X10 MACHINE SCREW 24
12. M6X10 MACHINE SCREW 8
13. A #10 X 5/8" WOOD SCREW 12
13. B #10-24 X 5/8" MACHINE 8
SCREW

04
 3. ASSEMBLY INSTRUCTION
A. WHEN YOU COMPLETELY SEPARATE THE CROSSBAR ENDS (PART 3), YOU WILL
DISCOVER THE CROSSBAR RAILS (PART 4) WITHIN.

B. ORIENT THE CROSSBAR ENDS (PART 3) PERPENDICULARLY. THE LEGS

(PART 1) WILL BE INSERTED INTO THE CROSSBAR ENDS FROM BELOW.
WHEN PROPERLY POSITIONED, THE MOUNT TABS WILL BE FACING UP
(FIG. 1)
NOW, INSERT THE LEGS (PART 1) INTO THE ENDS
OF THE CROSSBAR BOTTOM (FIG. 2). (FIG. 2).
INSERT FOUR (4) M6X14 MACHINE SCREWS (PART
11) INTO THE CROSSBAR ENDS WITH THE
SUPPLIED ALLEN WRENCH AND ROTATE EACH
SCREW A FEW TIMES. DO NOT FULLY TIGHTEN
UNTIL STEP D.

IF YOU DROP A SCREW INSIDE THE CROSSBAR END, YOU CAN RETRIEVE IT BY
TILTING THE CROSSBAR END.

C. ATTACH THE SIDE BRACKETS (PART 5) TO THE LEG

ASSEMBLIES USING FOUR (4) M6X14 MACHINE SCREWS
(PART 11) PER BRACKET. UTILIZE THE ALLEN WRENCH AND
TURN EACH SCREW A FEW TIMES. DO NOT FULLY TIGHTEN
UNTIL STEP D.
IF IT IS DIFFICULT TO START ALL THE SCREWS, IT IS
BECAUSE OTHER SCREWS ARE TOO TIGHT. TO LOOSEN THE
TOLERANCE OF THE SCREW HOLES, YOU'LL NEED TO BACK
OUT SOME SCREWS.

D. ONCE ALL THE COMPONENTS ARE ASSEMBLED, TIGHTEN THE EIGHT (8) SCREWS
FROM STEP B AND THE EIGHT (8) SCREWS FROM STEP C. (16 SCREWS IN TOTAL).

E. REMOVE THE BACKING FROM THE ADHESIVE PADS (PART 6)

AND POSITION THEM AS SHOWN ALONG THE ASSEMBLY.
ENSURE THAT NONE OF THE HOLES ARE COVERED.

05
F. REPOSITION THE CROSSBAR RAILS
(PART 4) IN THE CROSSBAR ENDS (PART
3). ENSURE THAT THE SLOTS ON THE
CROSSBAR RAILS FACE INWARDS. THE
SLOT ON THE CROSSBAR RAIL IS
ASYMMETRICAL;
IT MUST BE ALIGNED PRECISELY TO THE CROSSBAR (PART 3).

ACCOMMODATE THE MACHINE SCREWS. IF IT DOES NOT FIT, REMOVE THE CROSSBAR
ENSURE THAT THE CROSSBAR RAIL IS RAIL AND INVERT IT SO THAT THE SLOTS FACE

SECURE (PART 4) IS CAPABLE OF INWARD AND ARE CLOSER TO THE TOP EDGE AND
SLIDING ALL THE WAY TO THE END OF FURTHER FROM THE FLOOR.

ATTACH FOUR (4) M6X14

MACHINE SCREWS (PART 11) TO
EACH FOOT (PART 2) AND
TIGHTEN IN A CROSS PATTERN.
ENSURE THAT THE LONG END OF
THE FOOT AND THE LONG END OF
THE SIDE BRACKET POINT IN THE
SAME DIRECTION.

YOUR DESK MAY HAVE PRE-DRILLED HOLES OR

THREADED INSERTS. PLEASE CHECK FOR
HOLES ON BOTH SIDES OF THE DESKTOP
BEFORE INSTALLING THE DESK FRAME! IF
THERE ARE HOLES, CAREFULLY ALIGN THE
FRAME WITH THE HOLES ON THE DESKTOP'S
UNDERSIDE.
ADJUST THE BASE'S WIDTH TO MATCH THE
DESKTOP BY SLIDING THE TWO HALVES APART.
(MAXIMUM OF 33 INCHES BETWEEN THE
INNERMOST CROSSBAR ENDS)
IF YOUR DESKTOP IS NOT PRE-DRILLED AND
DOES NOT HAVE THREADED INSERTS,
POSITION THE BASE AS DESIRED. WE ADVISE
LEAVING AT LEAST 1/2 INCH OF DESKTOP
SPACE ON EITHER SIDE OF THE SIDE
BRACKETS. 06
I. FASTEN THE CENTER RAILS AT BOTH ENDS
WITH EIGHT (8) M6X10 MACHINE SCREWS
(PART 12), FOUR PER SIDE. ENSURE THAT ALL
EIGHT (8) MACHINE SCREWS ENGAGE THE
METAL CROSSBAR RAILS TO PREVENT
MOVEMENT.

J. CHOOSE THE SCREW TO FASTEN YOUR FRAME

TO YOUR DESKTOP.

USE #10X5/8" WOOD SCREWS IF YOUR

DESKTOP DOES NOT HAVE METAL THREADED
INSERTS (PART 13-A)
USE #10-24X5/8" MACHINE SCREWS IF YOUR
DESKTOP HAS METAL THREADED INSERTS (PART
13-B)

VERIFY THAT THE DESK FRAME IS POSITIONED

CORRECTLY ON THE UNDERSIDE OF THE DESKTOP.
ATTACH THE DESK FRAME ASSEMBLY TO THE
UNDERSIDE OF THE WORK SURFACE WITH EIGHT
(8) OF THE SELECTED SCREWS.

3 PER SIDE BRACKET 6 TOTAL

1 PER CROSSBAR END 2 TOTAL

CONNECT THE LEGS (PART 1) AND THE KEYPAD

(PART 8) TO THE CONTROL BOX (PART 7) USING
THE CABLES, AS SHOWN IN THE DIAGRAM BELOW.
1
THIS WILL ALLOW YOU TO POSITION THE KEYPAD
AND CONTROL BOX UNDER YOUR DESK SO THAT
THE CABLES CAN REACH.

M. POSITION THE KEYPAD (PART 8) SO THAT ITS

FRONT IS FLUSH WITH THE DESKTOP EDGE (OR UP
TO 1/8" RECESSED). THE KEYPAD MAY BE
POSITIONED ANYWHERE ALONG THE FRONT EDGE
OF THE DESK, BUT WE RECOMMEND POSITIONING
IT NEAR THE SIDE SO THAT IT DOES NOT
INTERFERE WITH YOUR CHAIR OR LEGS WHEN
07
SEATED.
N. PLACE THE ASSEMBLED DESK ON ITS RIGHT SIDE. GRAB THE DESK BY THE FRAME AND THE
DESKTOP EQUALLY WITH TWO PEOPLE, AND THEN FLIP IT OVER. ADJUST AS NECESSARY THE
LEVELING STUDS (PART 9) ON THE FEET (PART 2).

NOTE: ENSURE THERE ARE NO OBSTRUCTIONS IN THE PATH OF THE DESK.

ENSURE THAT THE LENGTH OF THE CORDS WILL ACCOMMODATE THE CHANGE IN
HEIGHT

THE POWER CABLE MUST BE PLUGGED INTO A 120V OUTLET.

IMPORTANT! PRIOR TO USE, THE DESK MUST BE RESET!

ONCE THE DESK HAS REACHED ITS LOWEST HEIGHT,
RELEASE THE DOWN BUTTON ON THE KEYPAD. PRESS AND
HOLD THE DOWN BUTTON ONCE MORE UNTIL THE DESK
LOWERS FURTHER, RISES SLIGHTLY, AND STOPS. LET GO OF
THE BUTTON. YOUR DESK HAS BEEN RESET AND IS
CURRENTLY AVAILABLE FOR USE.
IF YOU HAVE THE ADVANCED 1-TOUCH DIGITAL KEYPAD,
PRESSING THE DOWN BUTTON TWICE WILL CAUSE THE
DIGITAL DISPLAY TO FLASH "RST."

3. DESK PLACEMENT
AFTER DESK ASSEMBLY, ADJUST THE LEVELING STUDS OR CASTERS (SOLD SEPARATELY) ON THE
DESK'S FEET SO THAT THE DESK IS STABLE AND LEVEL.

IF THE DESK DOES NOT HAVE CASTERS, IT MUST BE LIFTED WITH A TWO-PERSON LIFT SO THAT IT
CAN BE MOVED WITHOUT DRAGGING. DRAGGING THE DESK MAY CAUSE THE DESKTOP'S FRAME AND
SCREWS TO COME LOOSE.

DO NOT LIFT THE DESK BY THE DESKTOP OR THE FRAME ALONE WHEN RELOCATING IT. EQUALLY
SUPPORT THE FRAME AND THE DESKTOP. A PREFERENCE FOR ONE OVER THE OTHER CAN STRAIN THE
FASTENERS CONNECTING THE DESK FRAME TO THE WORK SURFACE. REDUCE THE DESK TO THE
GROUND AND LIFT IT BY GRABBING THE FRAME.

CHOOSE A DESK PLACEMENT THAT MAINTAINS A SAFE DISTANCE FROM WINDOW FRAMES,
RADIATORS, FURNITURE, ETC., SO THAT PEOPLE DO NOT BECOME TRAPPED OR STUCK BY THE DESK.

CHECK CORD CLEARANCE SO THEY DO NOT BECOME ENTANGLED. AFTER CONNECTING THE DESK TO
THE 120-VOLT OUTLET, IT IS READY FOR USE.

DO NOT PLACE OBJECTS TALLER THAN 20 INCHES UNDERNEATH THE DESK.

08
4. PROGRAMMING (ADVANCED 1-TOUCH DIGITAL KEYPAD ONLY)
THESE DESK PROGRAMMING INSTRUCTIONS ARE COMPATIBLE ONLY WITH THE ADVANCED 1-
TOUCH DIGITAL MEMORY KEYPAD AND CONTROL BOXES LABELED WITH THE FOLLOWING
NUMBERS:

HEIGHT CALIBRATION
ENSURE THAT THE NUMERICAL DISPLAY CORRESPONDS TO THE ACTUAL HEIGHT OF THE DESKTOP
WHEN IT IS IN ITS LOWEST POSITION.
ENSURE THAT THE NUMERICAL DISPLAY CORRESPONDS TO THE ACTUAL HEIGHT OF THE DESKTOP
WHEN IT IS IN ITS LOWEST POSITION.
FIRST, PRESS THE DOWN BUTTON UNTIL THE DESK IS IN ITS LOWEST
POSITION.

2. MEASURE THE DISTANCE BETWEEN THE FLOOR AND THE UNDERSIDE OF THE DESK. FOLLOW THE
STEPS BELOW IF THE DISPLAYED HEIGHT DOES NOT MATCH YOUR MEASUREMENT.
3. PRESS THE DOWN BUTTON UNTIL "RST" FLASHES ON THE DISPLAY.
4.PRESS THE "M" BUTTON UNTIL THE NUMBER DISPLAY BEGINS TO FLASH.
5. PRESS THE UP OR DOWN BUTTON TO ADJUST THE DESK'S HEIGHT TO THE MEASURED VALUE.
6. ONCE THE DISPLAY RETURNS TO "RST," PRESS THE DOWN BUTTON UNTIL THE DESKTOP
DESCENDS SLIGHTLY, THEN RISES SLIGHTLY, AND THE DISPLAY RETURNS TO THE NUMERIC
HEIGHT SETTING.

KEYPAD LOCK
THE KEYPAD CAN BE LOCKED TO PREVENT ACCIDENTAL DESK MOVEMENT AND ACTIVATION.
TO LOCK: PRESS AND HOLD “M” BUTTON UNTIL DISPLAY CHANGES TO “LOC”
TO UNLOCK: PRESS AND HOLD “M” BUTTON UNTIL DISPLAY CHANGES TO NUMERIC HEIGHT
SETTING.

IF A POWER OUTAGE OCCURS, THE PROGRAM WILL AUTOMATICALLY RETURN TO THE

UNLOCKED SETTING.

5. TROUBLESHOOTING
IF YOUR DESK DOES NOT RESPOND WHEN TRYING TO RAISE OR LOWER IT, OR IF THE KEYPAD
DISPLAYS ERROR MESSAGES (“ER1” THROUGH “ER13”) CHECK TO MAKE SURE ALL THE CABLES ARE
SECURE (LEGS TO CABLES, CABLES TO CONTROL BOX). IF THE PROBLEM PERSISTS, PERFORM THE
RESET PROCEDURE BELOW.
- RESET INSTRUCTIONS -

09
 1- DISCONNECT THE POWER CORD AND HOLD DOWN THE DOWN BUTTON FOR THIRTY
SECONDS.
2-RECONNECT THE POWER CORD.
3-DEPRESS AND MAINTAIN THE DOWN BUTTON ON THE KEYPAD UNTIL THE DESK REACHES
ITS LOWEST HEIGHT.
LET GO OF THE DOWN BUTTON. PRESS AND HOLD THE DOWN BUTTON AGAIN UNTIL THE LED
DISPLAY READS "RST," OR FOR APPROXIMATELY 10 SECONDS ON KEYPADS WITHOUT AN LED
DISPLAY. LET GO OF THE DOWN BUTTON. PRESS AND HOLD THE DOWN BUTTON ONCE MORE UNTIL
THE DESK LOWERS EVEN FURTHER, RISES SLIGHTLY, AND STOPS.
LET GO OF THE DOWN BUTTON. YOUR DESK IS NOW OPERATIONAL.
4-THE KEYPAD WILL THEN DISPLAY THE CURRENT HEIGHT, AND IT SHOULD NOW BE
OPERABLE.
5- THIS MAY BE NECESSARY IF THE DESKTOP IS UNPLUGGED OR LOSES POWER.
STOP THE RESET PROCEDURE AND CONTACT THE HUMAN SOLUTION (800.531.3746,
INFO@THEHUMANSOLUTION.COM) IF THE ERROR MESSAGES PERSIST OR IF THE HEIGHT
DIFFERENCE BETWEEN THE LEGS EXCEEDS 1.5 INCHES.
IF THE KEYPAD DISPLAYS "HO1", THEN THE TEMPERATURE IS HIGH. ALLOW THE BASE TO COOL
FOR TWENTY MINUTES.
IF THE DESK APPEARS UNEVEN, FOLLOW THE RESET INSTRUCTIONS LISTED ABOVE. IF THAT
DOES NOT WORK, THE LEVELING STUDS ON THE BOTTOM OF THE FOOT MAY NEED TO BE
ADJUSTED.

6. TECHNICAL SPECIFICATIONS

6. WARRANTY
HEDESO COVERS TABLE TOP AND MECHANICAL COMPONENTS FOR 5 YEARS AND COVERS
ELECTRICAL COMPONENT FOR 2 YEARS.

IT IS ONLY VALID IN SO FAR AS THE EQUIPMENT HAS BEEN USED AND MAINTAINED CORRECTLY
AND HAS NOT BEEN TAMPERED WITH. FURTHERMORE, THE SYSTEM MUST NOT EXPOSED TO
VIOLENT TREATMENT, IN THE EVEN OF THIS, THE WARRANTY WILL BE INEFFECTIVE/INVALID.

10
HEDESO
®

-800-349-3839
INFO@HEDESO.COM
WWW.HEDESO.COM

GARCIA, ANGELINE MARIE C.

IGNACO, LUIS ANDREI
IGNACIO, ALDWIN