Q387-AR 91- ARCHITECTURAL DESIGN 9

THESIS RESEARCH WRITING

AMALGAMATE: A PROPOSED BUSINESS ONE

STOP SHOP COMPLEX IN BINALONAN

A Research Proposal Presented to the Faculty of

Department of Architecture in
Urdaneta City University

Jean Carla L. Sanchez

(BS Architecture 05)

Arch. Albert Pascua

Thesis Adviser

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Chapter 1
The Problem

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AMALGAMATE: A PROPOSED BUSINESS ONE STOP SHOP COMPLEX IN
BINALONAN

1.1 Rationale

Public administrations are the major touch point between the governments and their

citizens, since they serve as service providers of public services to citizens and

businesses (Bogumil & Jann, 2009). A public service delivery process is usually initiated

by an interaction of the citizen or a business with a government-citizen interface that

aims on collecting the relevant data to provide the service.

The concept of a one stop shop has been established as a strategy to modernize

public institutions and make the data collection process more user friendly (Wimmer,

2002). A one stop shop is defined as a single point of access to electronic services and

information provided by government agencies and is commonly used in practice.

A Business One Stop Shop is required to e established in every city or municipality

under the law, Ease of Doing Business Act of 2018, where permit and license

applications are to be received and processed. A central location for processing

business permits, mayor’s permits, fire inspections, and other permissions.

The Business One Stop Shop (BOSS) targets to simplify procedures for the

issuance of local business licenses, clearances, permits, certifications, or

authorizations. BOSS also seeks to speed up the processing of permits of individuals or

companies operating within the Municipality of Binalonan.

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1.2 Background of the Study

Binalonan is a landlocked municipality in the coastal province of Pangasinan. It is

classified as a first-class municipality. Binalonan is an investor friendly town, it aims to

provide the necessary business infrastructure and create an investment-friendly

environment to harness the towns potential for economic growth and development that

ultimately rebounds to the benefit and protection of the interest of its people.

Business and citizen interactions with governments are becoming increasingly

complex. This is merely a reflection of economic reality as businesses, citizens, and

governments become more interconnected domestically and internationally. However,

governments can unnecessarily hamper growth opportunities where the interface with

businesses and citizens unwieldly. Governments have developed one stop shop as

means of minimizing transaction costs in an attempt to address this issue. The

establishment of a pro-business climate is inevitably related to economic progress

making life easier for existing businesses and making it easier for new business to enter

the marketplace promotes competitiveness and growth.

The OECD 2012 Recommendation on Regulatory Policy and Governance states

that countries should “review the means by which citizens and businesses are required

to interact the government to satisfy regulatory requirements and reduce transaction

costs” and that government should “employ the opportunities of information technology

and one-stop shops for licenses, permits, and other procedural requirements to make

service delivery more streamlines and user-focused (OECD, 2012).

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 One stop shop should adhere two basic principles (Hurk,2008). They should form

part of broader administrative simplification strategies and be user-centered and based

on life events.

The local economic growth of the municipality continuously rises as the number

of registered businesses is also increasing. This study aims to design a business one

stop shop complex to cater clients applying for business permits. And also, to

decongest the municipal hall wherein these clients used to process documents for

permits. The study also seeks to speed up the processing of permits in the Municipality

of Binalonan as the project provides the necessary facilities in a single location for the

ease of access and comfort of the clients.

1.3 Needs Analysis

1.3.1 Demographics

The municipality has a land area of 58.05 square kilometers or 22.41 square

miles which constitutes 1.07% of Pangasinan's total area. Its population as determined

by the 2020 Census was 56,382. This represented 1.78% of the total population of

Pangasinan province, or 1.06% of the overall population of the Ilocos Region. Based on

these figures, the population density is computed at 971 inhabitants per square

kilometer or 2,516 inhabitants per square mile.

1.3.2 Economic Dynamism

Economic dynamism is usually associated with activities that create stable

expansion of business and industries and higher

employment. This is the concrete

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 representation of productivity as it matches the output of the local economy with

local resources. Conceptually, it is the combination of the entrepreneurial spirit and

the financial institutions that will channel dynamism (Edmund Phelps). It is

recognized that localities are the centers of economic activities. Therefore, business

expansion and job creation are easily observable in local settings.

1.3.3 Government Efficiency

It refers to the quality and reliability of government services and government support for

effective and sustainable productive expansion. Conceptually, this factor looks at

government as an institution that is generally not corrupt, able to protect and enforce

contracts, and apply moderate and reasonable taxation and is able to regulate

proactively (La Porta et al, 1999). This represents the people and culture factor that

Porter alluded to in understanding the process of competitiveness and making locations

productive.

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1.4 Review of Related Literature

1.4.1 Local Literature

Increasing competitiveness and the ease of doing business is one of

President Duterte’s 10-point socio-economic agenda, and is also reiterated

in the Philippine Development Plan 2017-2022, which espouses people

centered, clean, efficient and effective governance. The Ease of Doing Business and

Efficient Government Service Delivery (EODB-EGSD) Act or Republic Act No. 11032,

an amendment of the Anti-Red Tape Act of 2007, was signed into law seeking to make

the process of putting up and running a business in the Philippines easier and more

efficient. In compliance with directives of doing business, the Department of the Interior

and Local Government (DILG) collaborated with relevant agencies and issued DILG-

DTI-DICT JMC 2016-01: Revised Standards in Processing Business Permit and

Licenses in all Cities and Municipalities and DILG-DPWH-DICT-DTI JMC 2018-01:

Guidelines in Streamlining the Processes for the Issuance of Building Permits and

Certificated of Occupancy, providing the standards in the processing and issuance of

business permits; building permits and certificated of occupancy, respectively.

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PASIG Business One Stop Shop (BOSS)

The Pasig city government launched a

business one stop shop in a bid to improve ease of

doing business and simplify the process of

business application and other transactions. The

opening of the one stop shop will decongest the

crowding of

people applying for businesses at the city hall of Pasig, City Mayor Sotto said. The

Pasig BOSS will also be part of the city’s measure to eliminate bureaucratic red tape.

The BOSS program target to simplify procedures for the issuance of local business

permits and also reduce the processing time to acquire the documents.

1.4.2 Foreign Literature

One Stop Shop in Vietnam: Changing of the face of Public Administration for

Citizens and Businesses through a Single Door to Multiple Services

The implementation of one-stop shops

nationwide has been part of a broader and

comprehensive public administration reform

program, which has profoundly affected the style,

ethics, and values around public service. From a

country recovering from a devastating war and

among the poorest in the world, within a few decades, Vietnam has emerged as a

middle- income country. This would not have been possible without the modernization

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of the government system, particularly the improvement of public service delivery for

citizens

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and businesses, which has, in turn, contributed to the development of a market-oriented

economy.

In 2001, the public administration reform (PAR) program was formally

inaugurated, although its antecedents were part of Doi Moi from the very start: “PAR

was regarded as the core of the process to continue building and developing the State

with the objective to develop a State administration which is clean and competent,

properly uses its powers and is gradually modernized in order to efficiently and

effectively exercise the State management function, promote healthy and well oriented

social development, successfully serving the people and developing law-abiding

lifestyles and working styles” (Government of Vietnam 2004).

One-stop shops cater to the needs of marginalized and vulnerable populations by

facilitating access to social services. Easier access to information has helped reduce

conflicts and problems in land management. Provincial competitiveness surveys show

that the process for issuing land-user right certificates has improved significantly.

1.5 Theoretical Framework

Institutional theory introduces a unique approach regarding the study of social,

economic, and political dynamics (DiMaggio & Powell, 2000). Institutions form the rules

of the game within society (North, 1991). Formal as well as informal institutions, for

example, the extended family, the private sector and the government, are part of those

rules. New institutional insights are building on sociological traditional theories

(DiMaggio & Powell, 1983; Scott, 1995). These new insights emphasize the role of

the operating

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institutional context, which are considered to shape enterprises and the behavior of

entrepreneurs (Scott, 1995).

When the institutional structure is operating appropriately, it can reduce

transaction costs, uncertainty, and risk for entrepreneurs. Legal structures also

determine the ease of entering markets and influence bankruptcy laws. Contrarily, a

weak or unsatisfactory legal structure may constrain development. Particularly, where

institutional gaps leave room for arbitrary behavior, this may lead to corruption and

objective behavior of entrepreneurs (Puffer, McCarthy, & Boisot, 2010; Smallbone &

Welter, 2001). In addition, informal relationships, such as local networks, arise as a

result of institutional constraints (Khanna & Palepu, 1997). As a result, entrepreneurship

can appear while not being legally recognized (Klapper, Laeven, & Rajan, 2006).

Institutional theory has received increased attention in entrepreneurship

research; however, most of them taking place in developed countries. Conversely,

emerging contexts are gaining stage regarding institutional theory-led research. Most of

this type of research has shed light on the aspects of the market and government failure

of countries, therefore, providing room for different types of entrepreneurs to operate

(Littlewood & Holt, 2018; Rivera-Santos, Holt, Littlewood, & Kolk, 2015). Examples of

aspects are the aging infrastructure; static-centric systems; retained government control

in the private sector and land ownership; limited access to information; and bureaucratic

procedures to start new enterprises (Central Intelligence Agency, 2019; Saini & Bhatia,

1996; World Bank, 2019a). Although interviewing every entrepreneur in a country is

unrealistic, attempts have been made to hear personal stories of them about operating

enterprises

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in emerging contexts (cf. Abdallah & Eijdenberg, 2019; Eijdenberg et al., 2019; Khavul,

Bruton, & Wood, 2009; Littlewood & Holt, 2018).

1.6 Government Laws

Republic Act No. 11032

Also known as Ease of Doing Business and Efficient Government Service Delivery Act

of 2018 is an act that aims to streamline the current systems and procedures of

government services. It is the landmark law of the Duterte administration that addresses

priority number 3 of its 0+10 Point Socio-economic Agenda. This particular agenda

pertains to improving the competitiveness of and ease of doing business in the

Philippines. Signed into law on 28 May 2018, the law effectively amends Republic Act

9485 or the Anti-Red

Tape Act of 2007.

DILG-DPWH-DTI-DICT Joint Memorandum Circular (JMC) 2018-01 dated January

4, 2018

“Guidelines in Streamlining the Issuance of Building Permits and Certificates of

Occupancy”.

DILG-DPWH-DTI-DICT Joint Memorandum Circular (JMC) 2018-01 dated January

4, 2018

“Guidelines in Streamlining the Issuance of Building Permits and Certificates of

Occupancy

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1.7 Design Aspects/Criteria

This section presents the general criteria within the specific project and aspect

category on which the output will base all throughout the design process.

Planning Criteria

Circulation  Pedestrian

 vehicular

Connectivity  Space Relationship

Orientation  Sun path

 Wind analysis

Zoning  Public and Private Spaces

Safety  Fire Provision

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 Architectural Criteria

Aesthetics  Form

Tropical Design  Natural Lighting

 Natural Ventilation

1.8 Design Beneficiaries

The general beneficiaries will be the individuals and companies operating

businesses within the municipality of Binalonan.

1.9 Proponent

The proponent of study, mainly, will be the Local Government Unit of Binalonan.

Together with the DILG which promotes peace and order, ensures public safety,

and strengthens local government capability to effectively deliver basic services to

the public.

1.10 Clientele

The study will benefit the individuals and companies operating businesses within

the municipality of Binalonan which will speed up the processing of permits in

business application.

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1.11 Statement of the Problem

The study seeks to answer the following research questions:

 What are the design approaches to be applied in the study?

 What are the facilities needed to establish a business one stop shop?

 Which site within the vicinity of Binalonan could best serve the purpose of

providing services of business one stop shop?

1.12 Goals and Objectives

The study aims to achieve the following goals and objectives:

1.12.1 Goals

 To provide convenience and efficiency for both the users and the clients.

 To reduce the processing time and improve services in securing permits of

individuals or companies operating business within the municipality of

Binalonan by identifying the needed facilities in processing business

permits.

 To identify the appropriate site for a business one stop shop that is

accessible for the clients and the users within the municipality of

Binalonan.

1.12.2 Objectives

 To design a business one stop shop that will provide user’s comfort.
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  To identify the facilities needed to apply a business permit.

 To select the site that will best serve the purpose of the study.

1.13 Scope and Delimitation

The scope of the study will focus on designing a business one stop shop

complex and provide necessary facilities needed in securing a business permit. The

study will take place within the municipality of Binalonan only.

1.14 Significance of the Study

The study is deemed to be significant to the following beneficiaries in obtaining

information from this study.

To the Public

The study will be useful in providing knowledge on the public about the

advantages of having a business one stop shop in applying necessary permits needed

that will speed up the process of securing permits.

To the Local Government of Binalonan

The study will give opportunity to the local government of Binalonan to provide

better services people applying for business permits.

To the Researcher

The research will be used as a basis of the researcher in designing the proposed

Business One Stop Shop Complex in Binalonan.

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1.15 Definition of Terms

One Stop Shop – a business or organization that provides a number of different

services in one place.

Amalgamate – to join two or more organizations, businesses, etc., and make a single

entity.

Client – refers to any person, firm, partnership, corporation, and head of government

or private institution applying for permits or clearances or requesting party.

Users – refers to an individual who has access to the system.

OSCP – Offensive Security Certified Professional is a certification program that

focuses on hands-on offensive information security skills.

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 Chapter 2
Research Methodology

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2.1 Research Methodology

The researcher will use descriptive research to support the study. Descriptive

research is a quantitative research method that attempts to collect quantifiable

information for statistical analysis of the population sample. It is a popular market

research tool that allows us to collect and describe the demographic segment’s nature.

2.2 Data Gathering

Instrument Surveys

The researcher will conduct a survey to collect data for the study. The

respondents for this survey are the individuals and companies operating businesses

within the municipality of Binalonan.

Internet

The researcher will use literatures, as well as articles found on the internet that are

related to the study.

Interview

The researcher will conduct interview on the individuals related to the study which

has the capacity to give necessary information needed on the proposal.

2.3 Procedure

Interviews were performed at several offices linked from the local government of

Binalonan. Photos, documents, and questionnaires will be used to supplement the on-

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site review of the study project field. Papers connected to the are gathered for future

citations.

2.4 Flow Chart

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