Professional Documents
Culture Documents
IT Services
Our Services for ETH Zurich
2 IT Services Services & Organisations
Editorial
The index lists key terms from the ETH start brochure in alphabetical order.
This should help you find our services easily.
A E
Applications...........................................10 eduroam (educational roaming) �����������18
Audio Production...................................15 Email, Groupware, Web.........................12
Auditorium Infrastructure.....................15 ETH User Account.................................10
Awareness IT Campaigns......................19 Euler, HPC Cluster................................16
B G
Backup..................................................21 Gallery Hosting......................................12
Blogs, Blog Service...............................13
H
C Hard-, Software, Work Stations �����������14
CDS (Cost Defined Storage)..................20 High Performance Computing �������������16
Central Bodies (ZO).................................9 HSM (Storage Management).................20
Chat Server...........................................13
Clientbackup (CBK)...............................21 I
Client Delivery Service..........................14
IAM........................................................25
Cloud Service Center.............................22
ITEK (IT Expert Commission)................24
Compicampus.......................................22
IT Knowledge Base................................. 6
Computational & Data Science ������������17
IT Procurements....................................22
Computer Rooms for Lectures ���������������8
IT Security Center.................................19
Confluence............................................13
IT Security in everyday life....................24
Contact Database..................................10
IT Shop (ITSM).......................................22
Corporate Mobile Network....................19
IT Software Courses & Events ��������������13
IT Training.............................................22
D IT Training Lab.......................................24
Database Hosting..................................13 IT-Women@ETH....................................24
Data Network........................................18
Data Science Support............................17 L
Data Storage, Storage Services �����������20
LDAP, Active Directory...........................10
Digital Collaboration.............................23
Lecture Recording.................................16
Discussion Forums, Mailing Lists ��������12
Leonhard, HPC Cluster.........................16 Services for Departments.......................9
Licences................................................22 SharePoint.............................................13
Live Streaming......................................16 Software Distribution............................22
Locations ITS.........................................30 Software Project Services.....................14
Long Term Storage (LTS).......................21 Spam Filter............................................12
Support ETH Spin-offs............................6
M Support for Teaching...............................8
Managed Services.................................. 8 Survey Application.................................13
Microsoft Teams....................................23 SW Development, scientific...................16
Multimedia............................................15 SWITCH edu-ID......................................10
N T
NAS (Network Attached Storage) ���������20 Telephony..............................................19
Network, Internet..................................18
Newsletter inside|out............................. 7 U
Newsletter Tool.....................................12 URL Shortener......................................12
O V
Online Collaboration.............................23 Video Conferencing...............................15
Operational Information System ����������11 Video Portal...........................................16
Organisation Chart ITS..........................28 Video Production...................................15
Video Studio...........................................16
P Virtual Desktop Infrastructure �������������20
Password, Applications.........................10 Virtual Server........................................21
polybox..................................................21 VPN (Virtual Private Network) ��������������18
Printing Service.....................................14
Publications ITS..................................... 7 W
WCMS....................................................12
R Web Conferencing.................................15
Remote Teaching, Home Office ������������23 Webhosting............................................12
Research Data Management.................16 Wi-Fi Calling..........................................19
Wi-Fi (WLAN).........................................18
S Wiki Hosting..........................................13
WTO Tender...........................................22
Scientific Computing.............................16
Scientific IT Services.............................16 Y
Scientific Software................................16
Sections ITS...........................................25 Young ‘n’ Rising.....................................24
Secure Data Platform............................16
Security.................................................. 9 Z
Server Services.....................................21 Zoom.....................................................23
Service Desk........................................... 6
6 IT Services Services & Organisations
Support, Inquiries,
Information, Contact
Support for the ETH Central Bodies (ZO) Security for IT Infrastructures
ZO-Support ensures second-level support ITS protects your IT infrastructure and ser-
for all ZO customers. Core tasks include im- vices against misuse with up-to-date means.
plementation, maintenance and development In addition to the prevention of security inci-
of the ETH Central Bodies (ZO) client infras- dents, network traffic and the access proces-
tructure including realization and support for ses to various central services is constantly
projects. Central bodies are staff units and monitored in order to detect and treat suc-
administrative departments that support the cessful attacks as quickly as possible. ITS
Executive Board and the departments. defines security standards for the use of sys-
tems (clients, servers, storage, applications),
Services for Departments provides appropriate tools, advises system
We provide IT services and support to the ETH administrators and ensures the quality of the
departments, institutes and professorships. approved standards. An audit service is offe-
This includes the complete management of red for IT managers in the central bodies and
workstations (purchase and installation of departments, which enables you to test the
hardware, maintenance of operating systems security of your internal services, IT infras-
and applications, configuration of printers tructure and processes.
and peripherals), the administration of user
accounts, the provision of file servers for diffe-
rent applications and data types, or the main-
tenance of laboratory device controllers and
research applications.
10 IT Services Services & Organisations
Password, Directories,
Applications
ETH User Account, LDAP, Active Directory and authorization infrastructure (SWITCHaai)
The central authentication and authorization allows access via the ETH user account to va-
infrastructure of ETH Zurich regulates access rious web activities offered by the above in-
to IT user services: stitutions, especially in the e-learning range.
SWITCH edu-ID is a digital identity for lifelong
• access to ETH network access to services in the university environ-
• Wireless LAN ment. ETH offers the possibility to link the
• VPN SWITCH edu-ID account with the ETH user
• email account. This ensures that ETH-relevant data
• central storage services is transferred to the SWITCH edu-ID account.
• computers in the student computing labs A linked SWITCH edu-ID account is a prerequi-
site for using the services of the ETH Library.
Many electronic services of ETH Zurich requi- Support (e.g. in case of password problems)
re the ETH password for email or web appli- is provided by Switch. The contact database
cations and verify access rights on an LDAP or (KDB) is provided to organisational units free
Active Directory server. The servers are ac- of charge. In addition to the administration of
cessible to organisational units for their users addresses and the contact details of external
and computers. Organisational units can thus people, the KDB also allows access to the ETH
benefit from an integrated ETH user account office addresses of employees of ETH Zurich.
management and are spared the necessity of
their own domain controllers as well as the
accrual of a great amount of specific knowhow.
ETH Zurich membership in the Swiss univer-
sities and research institutes authentication
IT Services Services & Organisations 11
Database & Wiki Hosting / Chat Server / Blogs are readily available for project management,
The cost of installing, operating and monito- departments, institutes or research groups.
ring a database system can be considerable. SharePoint Service also includes consulting,
IT Services offers ETH organisational units coaching and customizing.
dependent on a highly functioning database,
cost effective and customized solutions with Online Surveys with Survey Application
MySQL, MSSQL or PostgreSQL. Own Wiki web- The "Select Survey" application makes it possi-
sites can be operated on Confluence. With the ble to create simple and complex surveys. The
On-Premises Chat Server you can communi- Service Desk provides support and consulting
cate securely with colleagues and students. for Select Survey.
Our blog service is the ideal platform for your
corporate blogs, Edublogs or for scientific Support Management Courses & Events
blogs. The service offers comprehensive support for
course management through the provision
SharePoint of standard soft-ware developed specifically
SharePoint is a web application which is used for this purpose. All process steps are sup-
to provide collaboration, knowledge manage- ported, from the administration of a basic
ment, content management, intranet portals, offer of courses, from which individual imple-
workflows, wikis, blogs, calendar, project mentations are derived, to the publication of
management and document and image libra- the course offer on the ETH websites, to the
ries. The IT Services operate a professional processing of registrations and invoicing of
and highly available SharePoint infrastructure, course fees. The service includes training and
accessible from any browser. SharePoint sites regular moderated meetings of the users.
14 IT Services Services & Organisations
Multimedia
Audio and Video Production and Distribution Infrastructure and support in lecture halls
We provide technical support for lectures and seminar rooms
and events as well as live streaming, lecture ITS supports the educational experience at
hall-to-lecture hall transmissions and recor- ETH Zurich with infrastructure for teaching
dings. We publish these on the ETH Zurich Vi- and learning. To this end, we plan and ope-
deo Portal. Image and documentary films as rate the audiovisual equipment for lecture
well as videos for teaching and learning are halls and seminar rooms and provide on-site
produced and distributed according to client support. Our free checkout service (with pro-
specifications – on-site and in our video studio. jectors, cameras, mobile loudspeakers, etc.)
Furthermore, we support teaching, research is offered to ETH members at ETH Zentrum
and administration with all a/v concerns. and Hönggerberg.
Scientific IT Services
Network, Internet
eduroam, VPN
ETH Zurich has implemented the eduroam
standard, which is available worldwide. This
enables all ETH members to use the WLAN of
all Swiss and worldwide eduroam members
free of charge.
The Virtual Private Network (VPN) connects to
the ETH network with encrypted data trans-
mission from ETH external parties.
IT Services Services & Organisations 19
Communication / Security
Procurement &
Portfolio Management
Collaboration
ITEK Interns
ITEK (IT expert commission) is a committee ITS trains IT specialists with special focus on
that deals with IT concerns at ETH. Members platform development (formerly system tech-
include departmental IT support supervisors, nology), application development and media
representatives from ETH Library, Corporate technology as well as in Commerce. The va-
Communications and LET (Teaching Develop- riety of equipment and tasks as well as the
ment and Technology) as well as the ITS Direc- dedicated staff provide an ideal environment
tor and section heads. ITEK establishes task for an interesting apprenticeship.
groups to work on current issues and advises At Hönggerberg there is an IT Training Lab and
the Executive Board on IT matters. Young 'n' Rising (an apprentice-led team).
ITS Sections
Organisation Chart
Controlling
Quality Management
Human Resources
IT Services Services & Organisations 29
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IT Services Services & Organisations 31
2 WET, Weinbergstrasse 43
ITS Infrastructure
ITS Scientific IT Services
IT Services of ETH
ITS / IT Service Catalogue www.its.ethz.ch
Issued by IT Services
Editor Sabine Hoffmann, ITS Head Office, PR & Communications
Web-Version 1.2 (February 2022)
Copies Printed 300 (1.2/2022)
Order brochures at kundenkommunikation@id.ethz.ch