Professional Documents
Culture Documents
Essay W riting
I
l
• 's tarrwith a rhetorical question (i.e. a question
that does not require an answer) e.g. Is global
solve our problems with the same thinking we
used when we created them."
l
l•
warming really happening?
Start with a problem that needs a solution. e.g.
1"1 j• End wit~rical question . e.g. After all, it
is common sense, isn't it?
The number of homeless people in the world is on tr;. • Summarise the points made. e.g. All in all, it
l
1
•
the rise.
Make reference to a strange scene or
seems that we have to ...
Introductions Conclusions
a To conclude, it seems that the only way to encourage
more young people to become booklovers is to
of introduce them to reading at a very young age.
Otherwise, many children will grow up thinking that
only screens can offer entertainment. ·.:.
b If something is not done soon, an alarming increase
in the number of people with serious weight-related
illnesses is inevitable. This will undoubtedly have a
harmful effect on the next generation.
c All in all, the importance of taking swift action
against global warming can be summed up by the
environmentalist David Suzuki who said, "It's foo
late to stop it now, but we can lessen its seveHty ·
and impacts."
d Taking everything into consideration, although .·
working from home sounds wonderful, often it is
not. In many cases, it can be far more difficult than
it seems and requires a great deal ~f determination.
: .,T:_iJLl!frf ·}.t se_ern~--~~~t}.~~~f.:..c::l?:~~ t9·o ma_ny e To sum ·up, we should all take measures to help
·people thmk success must mclt.ide fame. those in need regardless of their appearance. After
' [IT],i'~~ ·P~~sen'c€{ at w~u5~r~s·sed· - ~~6ple in the all, you should neyer judge a book by its cover,
queue at a soup kitchen is a common sight should you? ·
· there are many ways to be .successful
the~e· days and. shows that poverty is now f In cone Iuston, .d .
an issue that can affect people from all without being famous As Charles Church I 11 sat ·
walks of life. "Fame is nothing but ~n empty name".
Essay Writi ng
Style
I
adequately for exams.
vocabulary Therefore, it is not advisable to take on smoking/jlarmful to health)
formal-the extra burden of participating in after-:~~~
7 Cycling is good for the environment. It is
expression school sports. For this reason , students' form g6'od for your health, too. (not only/cycling/
sporting activities are often postponed until beneficial/environment/but it also/have/
-==-rs-it_y_l_e-ve_l_i_s_r:ac~~-·_':"''_:;c~----J
number/health benefits)
8 We've got loads of information on the
• Internet but it's not always useful or reliable .
(we have got/vast amount/information on
the lnternet/buttitinot always be/useful or
reliable)
5
Essay Writing
~ .
IJ Replace the-phrases in bold with more
formal ones from the list.
I 1) reckon that university education 2} has
many benefits for young people. Not only do
they get the opportunity to learn more, they
• punctuality • in addition • positive can also 3) take part in a range of clubs and
societies. This can give young adults
• for example • paid employment
invaluable life experience and social skills that
will help them 4) get jobs in the future.
Firstly, 1) working for money gives young
people real life work experience. 2) What 1
m.ea~ is, chi ldren will nave to learn that 3) to
be on time is important . and being • dispose of • possibly harmful • however
responsible is necessary when they work for
other peopl~. 4) And they. have to learn to
take care of themselves and how to co- QJ 1) But, one downside of reducing deforestation
operate w.ith otl}ers at work. is that people will need to use other, 2) maybe
bad, materials instead of wood. Furniture can
be built out of plastic, but plastic can take
• be taken • guarantee • moreover thousands of years to decompose. If we can't
3) get rid of plastic properly, it will become a
• community service • I strongly believe
serious issue in the future.
• further
Opinion Essays
- = -:--·
0 Read the rubric and the essay, then list the viewpoints in
the table. How many paragraphs: support the writer's
0 a) Replace the underlined
phrases in the model with
opinion? oppose the writer's opinion? other phrases from the Useful
1 In your English class you have been talking about education. Language box.
Now your teacher has asked y~u to write an essay.
Children should never be educated by parents at home. Do you agree? b) Underline elements of
formal style in the model.
Notes
Write about:
1 lacking teaching qualifications Useful Language
2 making friends
3 ........... ....... .. .. .. (your own idea) Giving opinion
Write your essay (140-190 words) giving reasons for your point of view. • I strongly!firmiy believe/think/feel ...
• In my opinion/view, ...
• To my mind, ...
• It seems/appears to me (that) ...
• My opinion is that ...
• I (do not) agree that/with .. .
• As far as I am concerned, ...
• I (completely) agree that/with ...
• I (strongly) disagree that/with •..
• I could not agree/disagree more
that/with... ·
These days, some parents choose to educate their children at home rather
Usting viewpoints
than at school. 1) I think homeschooling is not as good as a school
education. • Firstly, ... • Moreover, ... • Also, ...
• In addition, ... • Furthermore, ...
2) To start with, most parents are not qualified teachers. 3) This means that
they have not had the proper training and do not know how to teach. As a Introducing opposing viewpoints
result, they may not have enough knowledge to cover all the subjects. • However, ... • On the other hand, ...
4) Secondly, the children do not have any classmates. 5) This way, they
may miss developing important social skills. As a result they won't have I=• Introducing reasons/examples
• For example,/For instance, ...
s~ch as ... • In this way, ...
competition from classmates to encourage them to try harder.
6) On the other hand, some people believe children who are educated at
home can proceed at their own pace and in their own time. This means .i_• In' particular, ... • because/as/since ...
Introducing results
they cannot fall behind because the parent-teacher will not continue until
the student is ready.
7) All in all, I strongly believe that although students cannot have a tailor-
made lesson, classroom-based education is better than a home education. .
1
I
.·
• Therefqre, ... • As a res~lt, ... • Then ...
• Consequently, ... • In th1s way ••.
Concluding
c All in all, ... • All things considered, ...
The child will be taught by professionals and will have the benefit of making .; • To conclude,·... • In conclusion, ...
friends with people their own age.
7
- - - -""='=
- "'·- ------ ·' _,..._
Opinion Essays
opinion? the opposing viewpoint? comput(:}rs Instead oUeXtbooks. Th¢YWolild b~fa .ppv(erftJI, ctlf?ap,'ahd
·eat&iHonal toot : · · · · · · ··· · · · ---' ' · - ·- · ~ --- ·
. :• :. . _... : ::-.:. .;: .. . ~ :::'S ·>: . . . . . • . . . . .. : ; • • . ,; .·>.. . ._.; ·.:··: -."' . :.: :. ·:.' .._~ .; .
fJ ~r Match the viewpoints to the ;; 4 C 0 . p UP &! Ct ¥401 CAP. Q4Udt4Cdtiili • AAJSP4<CU61i(iJ14ifl!!$LWt l aqi
a broaden students start with appropriate topic sentences which are supported by
education; develop a examples, reasons and resul~s)
deeper understanding of • two paragraphs supporting your viewpoints with examples/
topic
reasons/results and another parl:!graph with the opposing
b enjoy school less; grades
may fall viewpoint supported by examples/reasons/results
c miss.out on other • introductioiJ that clearly states the topic & your opinion
activities; no time for fun • conclusion that clearly summarises all the points and restates
and relaxation your opinion
a variety of techniques to start/end the essay
-----------------~-· 9
For-and-against essays
·~~~~~~!')~F- ~f.~.a~: i_s ;a~ ~or:n~l :?_s~r_:i~; ~h!chw~ ~!~~~~s th~ a~~~.~t.ages .~~d ~isa~vantages of a topic. ,·
.• ,~!~lifTI!?~~ 9!1 o.qw,~.l~:l_~s :of:th.e top1~ pre presented·accoramgly tn equal detail mseparate paragraphs. Our
~:-. op\?}~r;~ ,is~·~·F~~ in the condusion. II Each 'rhain :body :paragraph should begin..w!th_:a_~opic sentence that
0/· ~um.in~ri~es t~e content of the paragraph. It is followed _
by supporting sentences ~h~tf.u~h!=!~ ~wlain the idea
~ - · ·'irl'ftoe~lopiitis~r:iten~e.}We·ialw~ys·· ~iY~-~easoni~or'j~stifiditiorl's' and results f()r,~)~r.~f,~:y_{n~~~: · · Y'{edon't use
7' cO?tra~~; ~~i9Jgr.T,~rrff.¥~.w.~a.Y.:·P:Ht~.&s/ in.)pera~ives:~~~,'.: do not omit woras,'·'eii~~r~~~~~i?1§,rmai!.Y . w,rite
,.. :·d1;~~~%s.t~~~P~~~~{;~pY:~$~l~f.:!i.?M~· ~g~~J X?~RHI~,fY· full verb forms a_n~ p,~~~~f.~.~~~-~: , J . ·. . . . .
, ··. ,,... ., ,~> · ~· ' ' 1'-(..,.._,. ..., .•••• t•9• , : P.• r.·.·.·· ,.,., .... - .• · · " . . · , , . .•. -~ .• . - •. , .
. ·- ·. : .~·. ~- ..
!?...
Paragraph 1 Paragraph 2 Paragraph 3 . Paragraph 4
::9..PP9~iqg ~~~.Hf!lt~t ·
,,, '-'{it.~ ~~~sqn'V· ':C
.jiJstificat[o.ns/resultS
. '' . ' . - \ . . . ... .
~
b) What techniques has the 1 ···························· ····· ··· ..... .. ....... . .. . ......... .. . . .... ... . ... I
10
Far-and-against essays
fJ Replace the linkers in bold in IJ-underline the key words in the rubric. Read the model. Is
the model with others from It formal or informal? Give reasons.
the Useful Language box.
• This is because of/due to .. . It has been noticed that taking a year off before going to university is
• This means that ... • This way ... growing in popularity with young people. Undoubtedly, there are
• This is due to the fact that ... advantages and disadvantages to this. 1) .......................... it is a very
I.
• This may lead to/mean that ...
So/As ... • ... like ... • ... because ...
good idea.
There are a number of benefits to taking a gap year. 2) ......................,
I
:
Introducing results
• Consequently,
• As a result/Therefore,
the student may need a break to relieve the stress of the intensiVe stw;:ly
they have just done. 3) ...................... focusing on other things can be a
relief. 4) ......................, the student retums to their studies refreshed
•
""" Showing contrast
I • However, • Although, • ..., though and eager to leam again. 5) ..........................., young people can have
new experiences and leam to rely on themselves. 6) ....... ,... ~ ...............,
I1..
On the other hand, they build maturity and character. 7) .~ .................~ ........ , they are more
Concluding ready to study when they retum. 8) .............................., many gap year
• All in all/To sum up/ students spend their time working. 9) ............................. that they gain
In conciusion/AII things considered valuable work experience. 10) ...................... ,it may be easier for them ·
Expressing an opinion to.find employment once they complete their stt.idies.
iii • I thin!<
it I believe • In my opinion,
11) .................. :....... ,there are some drawbacks. 12) ...................:.... ,
,. • As far as I am concerned,
young people will be a year behind their peers. 13) .......................... ,
they may lose their study skills. 14) ....................................,they may
'lt\f~i~~~; ~JiiiiilJ~~j~i?~~~~~}•i. . • :
2 Who is going to read it?
3 Which points should you include?
4 What style should you write in?
JU'"fltR~~~~·~:.:·
5 How many words should you use?
.
Essays providing solutions to a problem
II a) Underline the key words in the rubric. b) list the solutions, examples and
expected results in the table.
Read the model. Underline the correct
phrases.
/ ,_________T_h_e_W_e_e_k_ly_R_e_p-ort_e_r________ _,l l
I
City Launches Clean-up Campaign
Cardiff City Council has been giving out leaflets this
week warning people that dumping rubbish in public is
a crime. The council spends a lot of time and
resources clearing up after people which could be
avoided if individuals took more responsibility. During
the campaign they will be offering helpful tips on how
residents can support their work and make use of their
waste services.
schools as well as o_n the local radio. 8) So/ create sound plant trees they will absorb
Consequently, more people would learn about the barriers along roads sound from
event and come. traffic near
9) At the end/To sum up, there are a number of things create silent especially near houses
we can do to attract more people to a clean-up day. We zones schools and people can
can have a celebrity sponsor, get local businesses to hospitals study/recover in
provide supplies, and advertise everywhere. 10) In my move noisy relocate them peace
opinion/If you ask me, these actions would attract industries outside fewer heavy
more people. towos/cities vehicles and
introduce fines particularly for noisy factories
for noise car horns, loud people will
music make I ess noise
-
0 Use the ideas in Ex. 4 to write your essay.
4
------- -·------· -- ·-·· . -- =--=--~-=--=-.==:=:=:::=:=:======-:-=::--:===:--=-:-:-= . =___=
- ----- __=
__======~~------
B Unde~line the key words in the rubric. Answer the ~~ Use the completed diagram in
Ex. 7 to write your essay.
questions.
Follow the plan on p. '13.
- The Daily Post
We are able and willing, so why are we not playing more sports? ~~Check your essay against t he
A recent report by the Sports Council showed that a total of 25% of the Checklist and correct it
population between 14-65 years old were currently not members of
sport clubs, but expressed interest in joining one.
accordingly.
15
Essay W rit ing - Revision
IQuotations I
0 Match the quotations (1-10) to the rubrics (a-j).
jlntroductions/Conclusions I
D Expand the notes to write complete introductory .paragraphs. Which of the rubrics (a-j)
does each match? What type of essay is each introduction about?
in Ex. 1
16
-. ·--:-.- -- - .- .- -- - - - -
17
,, ' - ' f
:,lU::-~- . :~ . ~ ~:-Writing
~----·-·
• -l-t.-- ..... ~ - .. - - - :.~- __ , .::.
Stories
"'ft ',..: . ·-·~ 'k~..__,r~ ,·i.
Paragraph 1
• the use of past tenses e.g. It was raining when I set out. I put on my raincoat, opened the door and vvent
outside. When I reache~ the bus 5;;p) realised I h_C!!I_f!_~t!_E!.._ckTd the front door.
• linking words/phra}es that show time and sequence of events e.g. first/at first, then/next, after/before that,
during, while, meanwhile, as soon as, at that moment, by the time, in the end/finally, etc
• a variety of descriptive adjectives/adverbs to make the story more interesting e.g. elegant, pleasant~
breathtaking, fast, etc.
• direct speech to make the story more dramatic e.g. "Please help me!" she begged.
a look at the photo and read the text. Answer the questions.
It is important to have a good beginning to your story to make the reader want to read it and find out
what happens. It is also important to have a good ending to your story so that the reader feels satisfied.
Beginning Ending
creating mystery or e.g. Tina had a strange feeling that e.g. He would never know for sure what
suspense something unusual was about to happen. exactly happened that day.
addressing the reader e.g. I am sure you have all been to a e.g. Was it real or did he imagine it all?
directly wedding before.
asking a rhetorical e.g. Have you ever had one of those days e.g. Wouldn't you have done the same?
question when nothing goes right?
e.g. It was getting dark and Kelly started e.g. I was so relieved that everyone was
getting scared. safe.
describing people's e.g. Sue looked at him angrily as he entered e.g. We all decided never to go back into
reactions the room. the woods at night.
~~ .....· .· ---"--"-""-'-'---~__:_...........:.!.:.::.:__L__.:.::..:~-'-"· .~
·· '·:J.;..;• .
II Join the sentences using present or past
rA participles.
To make your story more interesting to the 1 He arrived home. His dog jumped up to
.•'
reader you should use: greet him.
· • a variety of adjectives and adverbs, such
········ ··· ··· ······ ·· ··· ·······4·····40040·······················
as wonderful, carefully, gigantic, etc instead 2 She was annoyed. She grabbed her coat
;) of simple ones such as nice, good, well, etc. and left.
"' .a variety of verbs such as explained,
1
•
IJ Complet~m adverbs
the table with the adjectives and
the list: horrible, minute, delightful,
6 She was terrified. She screamed for help .
20 "----./
f
f
..
Stories
.· ·:·.~ -~~ -;~ :- -~. . ·;. . . .: ~~·.. -.:..... .. .:; "" . . ~· - ..-=.-t~i-:i:."r..\"
~~"r. ..· Expanding sentences .·,:.;:,:,
~ Try to expand the sentences by
adding descriptive and/or specific ,,
-· ' details: Think of who, what,
where, when, how, why. This
helps create more informative
') .'i
sentences that make our writing
·_:!:: '
more interesting to the reader.
e.g. He went to a hotel.
!:'-:~·
WHO: John
fJ[~ WHERE: seaside
WHEN: yesterday afternoon
~_,(-
_:.·_
f1 i••·•
HOW: by car ''
-~':~ WHY: meet his friend, Jerry
Yesterday afternoon, John went
to a seaside hotel by car to meet
his friend Jerry.
,_to the trouble to Joobfor. ,•me, and .' t¢t~rn- ' my,~ tb.ag-.-~{li':~hy_LY:!l. ;
ID a) Read the rubric, then the
story, and number the events
''offered to·buy hitii;a~<inrtk; :b,ut-:}fe·W~$jq~t7klat{ :~\5:\i;~vb~mitr~:~:~"{
• , ... ; \ • • 1 , , ~
'·
• • •,.. ..... ~ .r t
m
~ H 1 •' • • • , , ; ._ • &
· ·'"''·f'"'" · .,,. .. -· ., .,' .;
, t ;'
~ maga· '
-~ . ZIJl!;! ·; OP·' . _
1 ~, stLJdentS:'_You_r sy:>ry Which adjectives has the writer used to describe the
1 ~ ~ustbegm w1th this .
r sentence: following: j
~ I had a terrible feeling
• feeling • day " frie·nd • stories • stranger
!; when I realised my bag
-' wasgone.
21
Stories
Descriptions of people in stories IIiJ Fill in: selfless, charming, determined, gentle,
nervous, loyal, disorganised, dull, easy-going,
blunt.
• Stories can contain descriptions of people.
To describe physical appearance we can include 1 Five minutes after we met, I was la ughing at
details of height, build, age, facial features, his jokes and enjoying his company. He's
hair, clothes. • To describe a person's so ......................... !
character we should justify the qualities we 2 Mary takes things very seriously. She
mention. 8 Negative qualities should be written doesn't laugh much , is easily upset and can
using mild language (e.g. He tended to be lazy at be rather ......................... .
times. rather than He was lazy.) 3 Paul's ....... .......... .... When Jane dropped
his computer, he said not to worry - he
needed a new one anyway.
4 For instance, I asked her where her keys
II] The following adjectives describe people's were, and she spent ten m in utes looking
physical characteristics. List them in the table. through her bag. She tends to be
• old • in his/her early/late 30s • short • green 5 Steve looks tough , but the other day I saw
• smart • average • athletic • stylish • frizzy him rescuing a kitten from a tree. He's
• ginger • casual • tanned • grey actually very calm and ......................... .
• middle-aged • clean-shaven • straight 6 Louise is polite, but not very exciting. To be
honest, she can be a little ............ .. .. ....... .. .
• brown • pale • curly • thin • teenager
7 Who's my most ....... ......... ......... friend? I'd
• elderly • stocky • overweight • slim • crooked •
say it's Abbie . She's always there for me.
tall • round • bald • hooked • blond(e) 8 When Fred puts his mind to something, he
• heavy • dyed • old-fashioned • sports • chubby does it. I don't know anyone who's more
Nose crooked,
Hair ginger, lfJ Fill in: caring, arrogant, bossy, messy,
Clothes smart, imaginative, outgoing, loyal.
below as well as your own ideas. 2 What does the person look like?
3 What character adjectives has the author
.o used?
4 What verb has the author used instead of
'say' in the third paragraph?
23
Stories
I!
!
far, from a central point, from a high point,
etc. e.g. In the distance we could see tall trees
soft cloth. As the sun went down, the forest turned '
golden and the sound of birds singing drifted through
I high up on a hill.
the tree tops.
-~ ~- · - ~~ ~
m
·"" "" / • ..- · - · ••• • • _, . -- -- -- /' · · '. .,.. / · -· . , i-o
24
Stories
' 11) ....................... (show) him my foot. He quickly 12) .... :... : .. : .......... .. !
o enjoymg • brightly-coloured (help) me on to one of the decorated buses that are part of the parade t,
• <;fisplay • lit up • having and 13) ......................... (take) care of my foot. ~
~:-:.
~~';·--~~~--~~~~~~~~-----------------------------------.
When we describe objects, we can use a variety of adjectives in the following order:
I Opinion, Size/Weight, Age, Shape, Colour, Country of Origin, Material -noun
!Instead of saying 'He was holding a briefcase' we can say 'He was holding an expensive, Italian, leather
i briefcase.' We do not normally use more than three adjectives to describe a noun.
j We can add more information in a prepositional phrase after the noun. e.g. He was holding an expensive,
1 Italian, leather briefcase with a brown handle.
' .
em a) The following adjectives describe objects. Use them to complete the table.
• ugly • large • little • ancient • rectangular • emerald • rare • modern • square • wooden
• green • big • flat • new • brown • ~;.:pensive • grey • tiny • Chinese • American • European
b) Find pictures of various objects. Write sentences to describe them, using up to three adjectives.
e.g. It's a small, square, blue box.
26
---;----- .. ---·-.--·..,...---
I!J You have seen this notice in an English- Starting o story/Setting the scene
• He felt (tired) as he had been (working in the
language magazine. ' '
27
letters/Emails
General Introduction
General outline or letters/emails · ::;.., ' ~;::: · · •. -: ··;· ._·.:i-,~,.~,;;:,_\ .; ); :·~\.~'_.:#~-~,.,..{,0~K*'~~~'*S~..k:c_.>':~ >.~.....~:': · ·. •.·"
< .~ <"f.',•'O: 'rJo'...- ::· ,~, ,.· -..,.. ... ~ !il<lof: ·• • . ,._ s t~ 1•. · -.. .• ,cy:,. ·· - - , ~:..>"• ~ f. "\oOL.- ..,)1."~ - ~
. ~-~ :
Greeting: Dear John/Uncle Jim/Mum, Greeting: Dear Mr Harris, . Greeting: Dear Sir/Madam, -
I• etc
friendly, relaxed, personal style (e.g.
• polite respectful tone (e.g.
I would like to thank you for ~ •
Dear Mr Smith,
serious, impersonal style (e.g. I was
I Thanks so much for your last letter.) -your help.) pleased to hear that you are in good
I• frequent use of colloquial • use of less colloquial health.)
expressions, idioms, phrasal verbs, language (e.g. Thank you so :• complex sentence structure -
short verb forms (e.g. It's been ages much for your letter. instead of frequent use of passive voice-
since we last saw each other.) Thanks a million for your letter.) formal linking words - no colloquial
1 • pronouns are often omitted • less frequent use of short English- advanced vocabulary- no
j (e.g. Thought I'd drop you a line.) verb forms, linking words, short verb forms (e.g. The item in
1 • chatty language (e.g. I hope you're phrasal verbs (e.g. Also, I question, which I received last week,
i doing well.) was wondering if you had a was damaged in transit. I would be
! • simple linking words (e.g. and, computer I could use while I grateful if a replacement could be
but, so) am staying with you.) dispatched as soon as possible.)
I! Sign off: Best wishes,/Yours,/Regards, Sign off: Regards/Kind regards, : Sign off: Yours faithfully,Nours sincerely,
(our first name) (ou r full name) (our full name)
a a) Match the beginnings to the endings. Which are: formal? informan Give reasons.
[I[] Hi there! Just a quick line to let you know B I hope to see you soon. Please ~all and let
ho~_ l've been on. me know if you will be joining . us.
[]I] I have just read your advertisement in the Hatton Daily C Please find (lttached my curriculum vitae. If you
News and am writing to ~ request further information. have any questions regarding rriy application,
I am writing to apply for the IT position as please do not hesitate to contact me.
'---'---'---' advertised on)'our website. As a computing
· graduate with five years' experience as a technician, D I hope my advice has been usefu l to
I believe I am the ideal candidate for this job. you. let me know how eve~hirm goes.
28
LettersiEmaiis
Style
D Match the informal phrases (1-10) to their formal equivalents (a-~) . ...
.~~~~~~~~~~~~~~~~~~~~
a Please find my CV enclosed.
b 1 look forward to our meeting!
c I reQ_ret to inform you I will not be able to
attend.
d Do not hesitate to contact us if you require
further information.
e Could you give me some more information
about the course?
f We apologise for any inconvenience caused.
g I really appreciate everything you have done.
h ' I apologise for not getting .in contact with you
earlier.
We were delighted to receive your invitation.
I was pleased to receive your letter.
fJ Complete the sentences with the correct IJ Rewrite the sentences in a formal style
phrase in the list. using the words in brackets. .
1 . apol()gjse/say how sorry I am 1 For more help, send us another letter.
a) I am writing to ........................................ for lf.you require further assiste1n9e, . do not
not being able to attend your presentation. hesitate to contact us (assistance/
b) I'm writing to ..... ::.: :........·..................... . ·hesitate/contact).
for missing your party last Saturday. 2 I will use lawyers to get what I want.
I .......... ......... ; ............... ............. .............. .
2 Could you give me some information about/
Do you know where I can find
......... ......... ...... (be forced/legal action).
a) ........................................ a cheap hotel
3 We'll give you all your money back.
to stay in?
We would be happy ................................ .
b) .................................. suitable hotels we
could book in your area for our students?
................................ (refund you/in full). ·
3 would like to thank youffhanks for 4 Wow! I'd love to come!
a) ..................................... putting me up. It gives ··························~·········· .............. .
b) I ............................................... for your
hospitality.· .·.................................. {pleasure/accept)
your invitation.
4 looking forward/Can't wait 5 I want you to know I'm angry about this.
a) ...... ............................ to hear from you. I am writing ............................................. .
b) I am ..................................... to hearing
from you. . ............................................. ... (express/
5 hesitate to contact me/call me disappointment).
a) Do not ........................................ if you 6 I want you to write back to me soon.
have any further questions. I ···· ········· ·················································
b) You can ........ ..... ........... .... ............ if (look forward) .. ............ ................ reply.
you want to ask something else .. 7 'vVe really want you to come to the reception.
w·e ......................................................... .
6 am writing in the hope/dropping you a line
a) I thought of ..... ..... ... ....... .... .......... ...... to (be/delighted/you/attend).
ask for some help. 8 I want the job that you're offering.
b) I ....................... .. ........... . that you could I ............. ........................... ....... ........ ...... .
help me .
(interested in/apply/position).
29
letters/Emails
0
- I ~· ~ -- --·
Emma ,; f.
,, ; (P<mr1J · · · ope(IITJQ remarks,' reason)orwqtmg ·
'-------~------------____!1 · (Par~\2f'' ' · , ; Jvf7eFeiY.oti;;Ji~n9.''ii&Wll.Qij'Q':} ' \~;.- . ~I
(Parii 3) desc;ript[on q(p_o_u_i$e; :(if;'j]_(~$_5_lfin~ ?- · ~ ( !
fJ Find and replace the opening/closing
\_~ (Para 4)
Yours,
closing remarks ·- .. .... ";~ . ---~~
.J
remarks in Emma's letter in Ex. 1b.
: (your first name)
··---- - - - -- - · · -· - .. · - - - ·- · - -- · ·-· · ·- - · -·-- ·- ·---· ·- - - - - · -- ---- ~ ---·- · · - · ___ __________ J
i
31
I Informal Letters/Emails- Giving advice
.J
D Underline the key words in the rubric. Then read the
email. Use phrases from the Useful Language box to
EJ a) Underline the k ey words in
the rubric. Answer the questions.
replace the phrases in bold.
You have received an email from your J'
English-speaking pen-friend.
You have received an email from your English-speaking pen-friend.
-------~~
. I've put on weight. I need to get in
1 want to earn some extra money in my free time, but I don't j shape. Any ideas?
know what to do. Have you got any advice on what I can do ! Jane
to earn extra money?
Walter Write your email (140-190 words).
~I just got your letter and I think I can he.lp you. Here are some b) Match the advice (1-5) to the
ideas you could try to earn some extra money.
results (a-e). Use phrases from the
~ 1) The best thing would be to find a Saturday job. This Useful Language box to make
would mean a stable income for you every week. If I were you, I'd
sentences, as in the example.
check with the local shops and businesses for job openings. That
way you won't waste time travelling to and from work. A
- ~ 2) Another good idea is to try babysitting, gardening or dog ~join a gym
walking in your neighbourhood. This will allow you to earn some ~ avoid eating sweets
pocket money. [![] eat small meals
~ 3) Have you thought about selling some unwanted items [!I] find someone to exercise with
online or participating in a car boot sale? If you do this, you will ~ walk as much as possible
get rid of your unwanted things and earn money·as well .
8
~ 4) I hope my advice helps. It won't be easy to find a job
immediately, but don't give up. 5) Let me know what happens. a prevents hunger build up
b get in shape- tone muscles
Regards,
Jess c will motivate you to stay in shape
d get easy daily exercise - save
money on transport
e won't gain weight
I
-
-
• Another good idea is to ...
Expected result ..·.·..· ~ .:; .~ .::_. ~ -~ ..
!;
i
j!
II •
• • This will/would mean that ... • This/That way ...
If you do this, you will ... so that you can/will ...
Closing remarks
· • I hope that this/my advice helps.
I • !/Let's hope th at things get better/that everything turns out all
• right. • Let me know what happens.
I
32
Informal Letters/Emails-
Making/ Accepting/Refusing invitations
0 a) Read the rubric, then complete the letter 1 Thank your English friend Daniel for lending
you his tent for a camping holiday.
using the phrases below. ·
Dear Daniel,
Hope you're well. I'm writing to say thanks
(Your_ Eng_lish f:iend Christine threw you a I'
for letting me borrow your tent fast week.
surpnse btrthday party last weekend. Write a
letter (140-190 words) thanking her for
Iplanning the party and t he gift that she bought Anyway, I'd better go, but once again,
Ifor you . thanks so much. Our holiday woufdn't have
been the same with out your help!
• So much hard work All the best,
• It was a great surprise Jim
• I also wanted to thank you 2 Express sympathy to your English friend
• I'll never forget the party Una for failing her science exams.
• Thank you again 3 Congratu)ate your English friend Anna on
• I wanted to write to you graduating university.
• It's absolutely perfect 4 Apologise to your English friend Hugh · for
• It was also really nice missing his birthd ay party .
34
inforrnai LettersiEmaiis- Thanking - CongratulatinQ -
Apologising- Expressing regretisympatny
• It meant a lot to me. Write your letter (140 - 190 words-) thanking him for letting j
• Thanks once again! you stay and stating what you enjoyed. I
jApologising I Your English-speaking friend hns-just won first prize in a
Opening remarks/Express apology local art competition. Write an email (140 -190 words)
• I'm so sorry about/for ... congratulating them and asking when you can see their 1
• I just wanted to say sorry for/
apologise for .. .
artwork.
I
• I'm afraid I ... . I'm so sorry! j You have received an email from your English-speaking friend . I
Closing remarks ·
• Please forgive me.
• I really feel terrible/awful about it.
! I just failed my important maths exam. I feel really upset.
; What do you think I should do to do better next time?
• I (really) didn't mean to do that/upset
you, etc. J Yours, Karen
• I hope Y?U_aren't too upset with me. Write your email (140-190 words).
!Expressing sympathy/regret I b) Read the answer to rubriC A. Rewrite the underlined
-Opening remarks/Express sympathy/regret sent~nc~s in;the correct'"st:Yii{
u-sing ph-rases -from the
• I'm {so) sorry to hear about/that ...
Useful Language-box and your Qwn idea_
s. --· -
• It's too bad that..> :
• You must be so disappointed about ...
• You must be feeling (really) fed up/ DearJean, •
upset, etc ... 1) I'm writing to offer you my sincerest apologies for a little accident I
• Try not to worry/feel bad, etc. had with your laptop. 2) Please accept my apology; I know that it was
Closing remarks nearly brand new.
• If I can do anything (to help), please
I was doing my English homework and researching the subject on the
let me know.
Internet when I decided to take a break and have an orange juice. On
• Once again, I'm really sorry.
my way past the laptop I tripped on the wire and spilt orange juice all
Congratulating over the keyboard.
Opening remar /Congratulating 3) I sincerely regret what has happened. I think that the laptop can be
• I've just heard that (you passed your repaired at a local shop near me. 4) I would be grateful if you would-let
exam etc) ... and I wanted to me pay for the repairs to say sorry. ·
•
·-•
I•
congratulate you.
I was so happy to hear that ...
Congratulations on ... (+ -ing form)
5) Once again. I deeply regret that this has occurred. 6) I truly hope that
you can forgive me.
7) Yours sincerely,
1I •
· • Well done for ... (+ -ing form)
• You must feel really proud/thrilled/
excited, etc.
You should be proud of yourself!
Closing remarks
Tom
J
Asking for/Giving information
p...
Finally, 5) 1 need to know what the I'
best way to get from -Gatwick Airport to
Brighton is using public transport. How ~
long does the journey take? K
~I really hope you can help . I'm ~
looking forward to the trip! Hope to hear ~:
from you soon.
Best wishes,
i
Mario L
t--------·~----· -------··-------·------'
36
Informal LettersiEmaiis - Describing peopie
topics.
Age: teenager, in his early thirties, ..................................... . ....... ....
You have received a letter from your Height: short, of medium height, ········· ·························-· ············
English-speaking pen-friend.
. .. . .... ~ ··~--- - ~-~ .. . - ---····· .. · --------. ...._ Weight: thin, slim, overweight, ................ ......................... ........ .....
Can you describe your favourite
Face: long, oval, square, .......... ........ . ..... ...... ...... .... . ......... ....... ... ..
teacher? Tell me what he/she is
like and why you like him/her. Is Hair: long, short, spiky, black, red, white, blond(e), ........................
there anything special about him/
her? I'd love to hear about them. Eyes: small, round, almond-shaped, blue, brown , .......... ... ...........
Laura Nose: big, button, hooked, ................................................. ...........
Write your letter (140-190 words). Lips: thin •. ..... , .............................~ ....................................... .........
Special .taatures; freckles, wrihkles.; 'befird, ;rriousta.ohe; . .. ~·... :.....
CHARACTER: funny, honest, clever, hardworking, impatient, shy,
Dear Laura, impolite, encouraging, .................................................... ...............
..... Thanks for your letter. My favourite NOTE: When we describe negative character qualities we use mild language.
teacher is Mrs Siddall. She's my English Instead of saying: He's disorganised. we can say: He's a bit disorganised.
teacher at secondary school and she's
really had a positive effect on my
education and school experience.
IJ Fill in: respectful, funny, creative, greedy, irresponsible,
stubborn, selfish, courageous, practical, sociable.
~Mrs Siddall's a tall and plump woman
in her late forties. She's got a round face 1 He can be ................ ; he's never satisfied with what he has.
. with rosy "cheeks: a small nose and full 2 She's very .................. ; she Cfin e·asily develop new ideas .
. . lips. She's also-gotbr,9~ cuny hair, big 3 .. Ae'.s·rattier ............~ ..<...:: . ;: you:da~t"r~ly.:-oh'~ t1iin . · ··
green eyes and she wears glasses. 4 He's v~ry ... ... ................ ; he always makes us laugh.
~Mrs Sidaaws· a· very happy . and 5 He can .be ......... .".... ::·.... ~ at. ti~~~; he d~es~'t cha~ge his
cheertur pe ~s c,:-;. l've never seen her mind easily once he has decided on something:
without a smile. She's a very kind and 6 Ann's very ............ ......... ; she's always polite to everyone.
caring person, too. ·she's always 7 Mary's a very ................. person; she likes being with others.
available to talk and she's really helpful 8 Sue can be .......... at times; she doesn't care about others.
with my schoolwork. However, she can 9 John is very ....... ........ ; he always makes sensible decisions.
be a bit impatient at times.
10 Mark's quite ..... ................ ; he isn't afraid of danger.
~ I like Mrs Siddall because she really
loves English and she's made me love it,
too. We often talk about the books we are
II Read the rubric. Make not:s under the. headin~s~appe_arance,
character, why speciaL Use your notes to wnte your letter.
reading. She's really helped me to
You have received a letter from your English pen-friend, Peter.
appreciate books and I'm sure I read as
much as I do because of her. She's a ~. I'd like to know who your . favo~rit~ family member .is. ·~~at do~~ j
wonderful person and I feel lucky and : . he/she look like? What is he/she like? Why is he/she special to you? <"
grateful to have her as a teacher. What
about you? Who's your favourite teacher? Write your letter (140-190 words).
Write soon,
Lisa
Note: An event can be a festival, a sports match, a IJ a) Underline the key words in the r ubric.
celebration, an exhibition, a lecture, a ceremony, etc. What are you going t o write? Who for?
What t enses should you mainly use? Why?
D a) Underline the key words in the rubric.
· Answer the questions.
You have received an email from your English friend.
. .. . --- ·- ·-
(ou have received a letter from your English- ' Did you have a nice time- the music festival? What aT j
speaking pen-friend. _ was it like? Did anything special happen? Write back . .
· Tony · }
< Can you tell me about the best annual event in your {
· country? What do people do? What is special about; 1
-- --
Write your email (140-190 words).
~
_ annual ·events -lrfrj)Y 66tintry is Glastcinb(iry Festival. It ~-A lot of pe9pl~ s) -.. ,.;·:, ....:...... ::.:·..:·::. (ai tend} the ·
takes place at Worthy Farm in Pilton, Somerset in June event. The opera 6) ......... .................. (start) iri the
and lasts for five days. -It's a fantastic music festival that early afternoon, and the -~InterV-al was ·long, so we
also has dance, comedy, theatre and other arts as part of 7) .......................... (have) time to relax while we
its entertainment. ! 8) ........................... (eat) our picnic. in the gardens.
: We also 9) ..................................... (meet) the owner
~ Preparations for the festival start months before. The I of Glyndebourne.
organisers book top-name bands and entertainers to perform.
1 pt.. The visit to Glyndebourne Festival Opera
The festival is mainly run· by volunteers who help to set up
: 1 0) ...................... (be) a unique experience. The music
various fadlities and organise transport for the festival-goers.
was world-class, the surroundings were traditional, and
~ During the festival, there are a lot of things to do. the atmosphere was relaxed. I think you'd really enjoy it.
People listen _to music from famous pop and rock bands
. Best wishes,
and sjngers. They also enjoy other forms of entertainment
Derek
suCh as comedians, circus acts and displays of traditional
and environmentally-friendly crafts. Visitors can eat food
from some of the 400 different food stalls around the site as
well. as buy things from the market stalls. ~~Y of the
IJ Think of a festival in your country. Make
notes under the headings in the plan. Use
festiVal-goers stay on the site in tents or campe'iV'lms. the notes to write your letter for the rubric
~ Overall, going to Glastonbury Festival is an amazing in Ex.1.
experience. If you ever get the chance to go, don't miss it!
Best wishes,
Graham QJJf~Q~:,::···· · . ,
:. . .
-~;_,;~; , 1
r-rr~}~1r=· a'PjTfil!;g~&s;}h&H~-rr;g~ttNitrertirmi?!~'!
fJ Fill in: exciting, unforgettable, miss. ·• ~· an8;wRlire/wh~n1t: t~kefrP.1~-qi ,__ ", •-::.-;, !
:_ JP~~ar:£L_:::~Vitfl~t~n?Be,-;as#~Ci{r4P.f{~P,~rw~gl!{~ff29?~!
1 If you get the chance to go, don't ............. it! i--- (P~J:~.?L..~IY..~§_t~~!?~irl~;i{Pfi!}j)~t:Wit~~t~~$JT~~t[fTlre_&J
, '_ _(~~~-~)___ (~€!~'!_[}_5/re_r:_g!!)iii~n.(!atiof!; &·pf6t>,1rig i(e_ri)aiksi
2 This is the most ...... .... .. . event I've been to.
Best wishes, ·
3 It's a truly .... ...... .... .... experience fo r the
(your first name)
whole family.
39
lrnformalletters/Emails.:. Narratives in letters/emails
D Read the rubric and the model. Put the ~~a} Underline the key words in the rubric.
verbs into the correct tense. Answer the questions. ·
: ~~~
.
40
Semi-formalletters/Emails- Thankin~~
D Match the sentences. Which is: accepting an invitation?
refusing an invitation? thanking? apo/ogising? asking for
information? giving advice? asking for advice?
Informal Semi-formal
[I[] See you next Sunday, A 1 really appreciate everything
then. you have done. • 1 appreciate • I'm very grateful
[II] It's a shame that I can't 8 Please accept my apology. • your hospitality
come.
c I look forward to seeing you. ~ ------------------·-.--·
D Read the rubric~· then the email. Replace the phrases in bold
with more po,ite ones from the list.
liil rubric. What information do they
give you? Write your email. Use
language from the Useful
Language box. Follow the plan.
You attended a course in the USA and you want to thank your host
family, Mr and Mrs Peterson. Write an email (140-190 words)
You have just completed an English
thanking them for letting you stay with them and explaining how
language course. Write an email
much you enjoyed your stay.
(14Q-1,9Q:- :words). -- to ·. your English
teacher, Mr Higgins, thankir::tg him for
• Thank you once again • What helped me most • to thank
all J1i~. hglp_ _·~md explain how the ,
· you very·much • very kind • I really felt • shall always · cour5€f nash~erped yot.L '- ·•.,._ ·.,. · ·
remember · • As :far as my English is -concerned· • I am writing
• Perhaps -you c'Ould · • Best regards, • all your efforts ·· · .
Carla Hills
- ~---- ---- - --· ------ - ------------- ----- - -- ---- - - ---- --- ---~ --- -----
\ ' ~"'\ A I " \ ("", o' ·. : e I •;.. < ..... " I •:-, ~"'; -: · :
0 Read the rubric, then the letter. Replace the informal fJ a) Underline the key words in
language in bold with the phrases in the list. the rubric. Who are you going
to write to? What about? Which
,~---------------------------------------------,
42
Formal Letters/Emails - Applying for a post
IJ Read the rubric, then complete the letter. fJ Underline the key words in the rubric. What
Use the phrases below. are you going to write about? Who for?
Write a letter applying for the post, using
You have seen this job advertisement in the Hackney phrases from the Useful Language box and
Gazette. Write a letter (140-190 words) applying for ! he plan above..
the post .
. . . . -······ .
~- WANTE_D -: Camp Lead~~s .. ~· \' --~ You have seen this advert for part-time animal care
workers i!l the Week(y Gazette and you are interested
Camp leaders wanted to organise games and I :=.;; in applyin~i for the post. Write your letter
·, activities for children at Sunnydale Camp. ~L
Apply in writing to Mr Douglas Wright. ~ (140-190 words) of application.
1 WANTED ·.:_-;.:~i;;,~(:~~~wo~kers ·! A
Furry Friends is an ofwnisationfor'stray cats
• please do not hesitate • I am writing to apply and dogs. We are s'eeking ~nergetic and
for • progress to • as advertised dedicated people to work with'6ur animals.
• I have had no formal work experience ·...: Re.~ 8?,~ibili~i~s,include f~e?ing, bathing and
generallyt?ktr:lQ ca~e ofan1mals. . _
• currently.studying ·. Apply tO' Mr Evans by em.ail to .
• I am a highly reliable worker FurryFrier\ds@msn~co . uk · ·; · · ·
• I look forward to 'l · ~;·~ -~·i,,_. h;: ~13 . t·:.:_~
..
• if you WOljld consider my application ..
M • ,. - • - -----·· ··· 0
Useful Language
!!~ear Mr Wright, ·
~1) ................................................................ ;............ Opening remarks
the position of camp leader 2) ....................................... . • I am writing to apply/I am interested in applying for
~ ~~ .•. :: ....·.;;:.;;,....... :.::•..... ::: .. . in the Hackney Gazette. I am the position of ... advertised in (yesterday's) •.. .
.very interested in this job. · · • I am writing with regards to your advertisement
which I read in ...
~~ 1~~!J( ak 1a.~year"~*r·~tuCI~nt a> ................. :.: ........... ~
.. .• • . • -~ ,l. · - . ' .;. . . . . .. . . •. '• . . •. . •
• With reference to your advertisement in ... .
•if. ........... ~.;: foY 'riiy A .leyels.at scho.6L I hop.e to pass my Work exper'ience
~xams - ·this 'term· Witt!' high' grades ·and : 4) .~ ... ~:.. :....:·;; · • I have ... years' experience ofworking ·(as) ....
:J!.. ·.. :~::·::·~··::···~:·~ .. ····:,::.~···..,. ...Yri~~(~Jty :.i.D.:~9Yd6.( .tq ,s!uciy • I have been working as a ... for the last ... years.
prill].ary., ley.e! . .teac~lpg .. Therefqr~ • .,e~ploy.ment in a • ... years ago I worked (as)/1 was employed (as) .•. .
children's summer,camp particularly appeais to me. Personal qualities
~Although 5) ...............................,., ........... .-............... , I • Despite my lack of ... experience, I feel that I would
believe I am an ideal candidate for this position. I have been be an ideal candidate ....
a volunteer at Qu~en Eii~~beth Children's. Hospitaf f~r 8 • I am considered to be a (hardworking and ...)
months where I assist in hospital playrooms and read books person who is also (reliable, ...).
• I consider myself to be (punctual, ...).
to · the children. 6) ................................... :...... ·
Closing remarkS · -
.................. .................. who has an excellent relationship
I • I enclose my CV Qnd a reference from my previous
with the children as well as members of staff.
h....·I WOUIO
~ · · ·06 mos·I grate · fUi 7) .. .............. ..... .. .. .. .. ... ... ..
I
•
employer. • ! v.:du!d be grateful if you would
consideLI'JlY application. • I will be available for
............................... I have enclosed a reference from my : interview ... . • Please contact me on ... regarding
I•
hospital supervisor. Should you require any further 1 any queries you may QpVe.
information regarding my application, 8) ..... .. ............. ... I am available for an interview any weekday
....... ........... ..... .......... to contact me on 22233343 during • morning. • I would be glad to attend an interview
morning hours. 9) ...................... .. ........ hearing from you. I at any time. • I would appreciate a reply at your
• earliest convenience
Yours sincerely,
• I look forward to hearing fro.m you.
Rachel Henry
43
Formal Letters/Ema ils- Asking f or/Giving information
You volunteer at an animal shelter. Yo u have s-a711i---r-·. .------;;. - -· ---~,;~:::lid·:} ::·::-l\: ;-~ -~-:-i
received an email from M r Harris.
~SSt..,..~ ..~~.,
I P,JiM! I 1Y.,':, , ,, ,,;,t;~~J;~:t~fr;;:;, :;,; I
i I am interest ed in volu nt eering. I woul ~ like some !j : ,_: ;(f:?i!ra:;1t.f.)::/op~[!in§':'feF/iark"S:~-tre.~'s/3hff.@rnV!tftfns:r ~'~li
i mformatton about w hat dtfferent acttvtt tes !, I; ~~~·2), ;,:~··,·'·' first _qufi?.t(oriwiihr$i)/]P.Prtlrr;,:@malts.: _,_· · j
volunteers can get invo lved in, if any previous
experience is req uired, and t he nu mber of hours
!.
[.
:.~(Para sr·__·_
..
. ~tli:~r-qu~§jfoBSJ/ftN
....... ..... ... . ,.
.•,
'suppbnmgde"&iis ~- :!
. ....... .
.. . --···-
:.J!'ara:-4)_ · blosing:t~mark$.·,: ,· ··-·· "· ··: ·
volu nteers should be avai lable for. t 1j
Kind regards, ~ Yours sincerely,
Mark Harris fI (your full name)
w~it·~ --~--~~-r;-i;-·-t; -iVi-~--H-~;;i;:~~-~i- i-T14o~-1-9o-~~-;d~): ___ , 1
44 ....__________ _____ --- - - - - - -- - - ·- ---- -
Formalletters/Emails - Describing objects
'i; ·;·
'~ greeting
.- - - - ·
~
~··· .' ..
Paragraph 1 Paragraphs 2,3 Paragraph 4
t •.
~,.. sign off
;"
~%~.-.f, i;!\~t~h~;~
:f
fJ You recently took a train journey and left your bag on the
seat. look at the pjcture and the prompts, then complete the ·
To describe objects you should use a letter to the train company. Make sure that the adjectives
variety of adjectives. Always list you use are in the correct order. What type of letter is it?
opinion adjectives (e.g. pretty,
cheap, strange) first, followed by
fact adjectives. They are normally
listed in the following order:
size/weight age, shape, pattern,
or a-
small, square, silver box).·Any special ·
featureS are added afterwards (e.g . . · ~(strif:>ed1JiWelcolou rtul)
... with stickers on its side), .. · ··'wallet ·· - ,... ·:·.---
a
' T .
(smal rri/blue)
Fill in the table below with shoulder bag,
words from the list. handle
Opinion
Size/
, Weight
Age
Shape
Yours faithfully,
· JenhyHughes
· Pattern
Colour II Underline the key \fJords in the rubric. Then write your
letter. Follow the plan. ;·
Origin
( You recently took a bus journey and left your hand luggage behind
i on the seat. Write your letter (140-190 words) to the bus company
Material i describing the hand luggage and the items inside it.
! - .
45
Formal l etters/Emails- Making a complaint
sign off
You recently paid for a holiday, but the travel agency booked the
wrong · dates. You contacted the travel agency to correct the Useful Language
mistake and you were promised that someone would contact you .
You are still waiting for a reply. Send an email (140-190 words) to Opening remarks
the travel agency explaining the reasons for your dissatisfaction and Mild
saying what action you expect them t o take. • I am writing in connection with/on
--------------~
the subject of ...
• I wish to draw/bring to your attention
j Dear Sir/Madam, to a problem which arose due to ...
Strong
J ~I wish to 1) .................................................. with the appalling • I am writing to express my strong
1 inefficiency of the staff at your travel agency. dissatisfaction with the disgraceful
I ~On 21st May, I booked a holiday to Tenerife departing on 5th treatment I received/the attitude of
I June. Checking my ticket, I realised that 2) .................. .............. ..........;
your staff.
• I am writing to complain about the
I my outbound flight had been booked for 5th July. appalling behaviour of .../the shocking
. ~ When I returned to amend the details of my trip, I was told, quality of ...
1._ 3) ................................. .... ........... .., that the dates could not be changed Closing remarks
I without charging an e~ra fee.
.
Mild
• 1feel t hat I am entitled to a refund/
i P... To 4) .... .............. .......... ..... .......... ....... , when I asked to speak to replacement/compen sation in the
I the manager, he was 5) ······· ·········;······························· ·· . He insisted form of (vouchers) .
i that I had made an error when booking and 6) ... .................... . I • 1hope/! would appreciate it if this
.... .......... .. ..... .. ..... ......... .. ....... .. until he had investigated the matter. I matter could be dealt with promptly.
!!! Strong
However, I have heard nothing for two days.
i • I insist on/1demand a full refund/an
~ As you can imagine, I am 7) ........................................ ... .... ... with
the service I have received at your agency. I demand my flights be
changed within the next 24 hours or I shall be fo rced to
I immediate replacement.
• If the matter is not dealt with
I prompt ly, I shall be forced to take
8) .... .... ..... .. .. . ......... ... .. ........ .. .. .... .. . , :- legal action/take t he matter further.
46
Formai letters/Emaiis - Making a complaint
7 The zipper was stuck and the strap was Alison Smith
broken. heels/handbag
8 The buttons were missing and the sleeves
were of uneven lengths. trousers/coat II a) Underline the key words in the rubric.
Answer the questions.
9 It was chipped in multiple places. dress/vase
10 The heels had scratches and they came off
You recently bought a book online but you received the
when I put them on. shoes/gloves
wrong book by mistake. You asked for a replacement ..
and there has been a delay with delivery. Send an ema1l
IJ ~ead the rubric, t~en the e~ail. Replac: the
mformal phrases m bold wtth more pohte
(140-190 words) to the online bookshop explaining t he
reasons for your dissatisfaction and saying what action
you expect the bookshop to take.
ones in the list.
1 What are you going to write?
• 1am writing • express my dissatisfaction with
2 Who is going to read it?
• hope that steps will be taken to ensure
3 What shof11d you write about?
• more accurately reflects • To begin with
4 What style should you write in?
• the garment I received • I would appreciate it
5 How many words should you use?
if this matter could be dealt with promptly
• was delivered to me • To make matters worse,
b) Write your email of complaint. U se
• As you can imagine, • I feel that I am entitled to
phrases from t he Useful language box on
• extremely disappointed • In addition,
p. 46. Follow the plan on p. 46.
47
Formal letters/ Emails - A pologising
48
Forma! Letters/Emails - Recommending/
Making suggestions
O a) Underline the key words in the rubric. Read the letter b) R~place the underlined
and fill in the missing topic sentences. phrases with phrases from the
. Useful Language box.
You have recently visited a museum on a school trip and your
teacher has asked you to write a letter on behalf of the class to the
cura~or giving your opinion on the museum and making suggestions
for improvementS for visitors. ~rite your letter (140-190 wordst o_ . __ _
:·- making younecoirime·ndations~· ·· .. · -- -.. ---- ·- · - - --
49
Formalletters/Emails- Recommending/
Making suggestions
' '
fJ Fill in the gaps in the extracts (A-C) with the phrases
from the list.
Recommending a person
• on account of her • leads me to believe • I am writing (on behalf of ... ) to
• she deserves to be considered • the ideal candidate nominate/put forward ... for .. .
• ... is an ideal place/candidate/choice
for ...
• ... makes him/her/the perfect choice
(for ... ).
• On account of his/her/the ....
• I firmly believe he/she deserves ...
• I would {highly) recommend ... for ...
• I hope you will take my/our
nomination into consideration.
Recommending a place
• !'am writing (on behalf of ... ) to
recommend ·... for .. .
• ... is the ideal place for ...
• take my comments into consideration • the right decision
• I highly recommend • I am convinced that
=• I firmly believe that ...
I • The ... is (conveniently
I
.
C!) •Therefore, 1)-.: .....•...... ;; ..................................... Kieran take on located/reasonably priced/within
the role of ·chairman. 2) ....... ...... ... ..... ........ ... ...... .. ..... ... .. .. . he walking distance of. .. etc.)
has the . skills necessary to do the job well. I hope that you ~ • Taking everything into consideration,/ln
summary, ...
I
3) .................................................... and that the board makes
• IM/e hope you will consider my/our
·4j :·... ·:...... :.. ;.,.·.....:•. .'.::... .:......,........ 0
recommendation.
.. . . ~.
IJ Use phrases from the Useful Language box and your own You have recently visited a local
sports centre on a sc~ool trip and
ideas to rewrite the letter below in a formal style.
your teacher has asked you to
·.·-r~. . . . l •. • ' . ... -~·\ • • . ••. ·.~ •
write a letter on behalf of the
17!1 MrParkm; · ; ;:;, ';. ;~; - ·.
class to the manager, giving your
;i}jn ~rJt~-~~:!O.):;o~-.t? -~~~g,est ~~~t~!:~h~_rd Th9m·~~·~HJg~t~,,!~e :@.~-~ . . opinion on the local sports centre
qt . 'Student· of the. Year' at the ·end .· qf term "~v.~,~r9 ;~c~remony. I and making suggestions for
: ,j-eckori 'he' really deserve.s jt. . . ' :' . . . . . . i . . improvements for visitors. Write
: ·:. ·. : ·.:~~.-:~-~·:: :. : ' ''-..'·; : .,·.·. . . . : c' ;- ...: · I · "
i rst off, . Rich~rd's ch{lract~r m.ef;l.n~ :that he should get the award.
· f:_ your l~tter (140-190 words).
He always ta~e~ th.e time to tielp }iciunger· stud~nt~'\~h~n ~6gf<ire '
lost or ~onfused and he spends a lot of his time-.:t~toring' studerlts • [!] Your best friend is applying to
who. ~re~'tdoing \v~11 in maths and' science. ,,. ,.... . . ·.. . ·•· .
work at an animal shelter and has
Another thing is, he volunteers at.the weekends .a t .t be io.ca_i sports asked you to Write a letter of
centre t~ help disabled children pl ay a r~~a·; ' 'o f sports. ' He recommendation . Write your
dedicates all of his time to others and doesn't ask for anYthing email (140 -190words) explaining
back. ; · ., why your friend would be good
Clearly, Richard is both a great student and a good person. He for the job and what qualities they
really deserves the student of the year award. I hope you agree J have that will help them.
with me.
All the best, b) Write your letter/email. Use
Gemma phrases from the Useful Language
-- .. ------ ---------
~- . - -~~ .... - .. . ..... ·- -~---- ----- ----- . -- -- - ------------ -----~---- --.----~ · - - -- · ··-- -- -- --.--~-- - box. Follow the outline on p 49.
50
Formal letters/Emails -
Inviting/Accepting/Refusing an invitation
. p
• Letters/Emails in"•iti,ig/aq.~p,~,~~g·~r~f~l~i
authority (e.g. a teacher, .·
• We do not use
older. 11) Consequently, the mother may lose the child. ·,.- ••;':t-,:~~ ·f,~~~:· .·_,·,::~: ;~iJJ;:;;;£~~~;,::#~i~~0·c~_(;:.;;,£; ~<~):: :~·.:
~ ;show it is.:po:s.sible'Jo.have .a ) :::areer and .a ,
52
Letters to the editor
Beginning
• I am writing to express/give my opinion on ...
• I am writing with regard to lin connection to ...
Expressing opinion
• 1(do not) feel/believe/think ... • In my opinion, ...
• I am (totally/completely) opposed to/ in favour of ...
• I (strongly) agree/disagree with ...
Listing viewpoints
• Firstly, • Moreover, • In addition, • Furthermore,
Introducing reasons/examples ·
• For example,/For instance, • such as
jopinion • In particular, • because/as/since • In this way,
transport, then traffic congestion will" be re·duced.- 3) [[[]put local shops ·out of business
..... ~: ... ,: ...... , it will make it easier for people to get
[ [ [ ] give consumers more choice
around as well as reduce the amount of air ahd noise
pollution. . . . .
~·4) _
..................... ,this scheme will mak_e people's
lives easier. '5) ..................... they can ·avoid the
difficulty and expense of parking in the town centre
by using the buses. 6) ................ :........ , people will
experience less stress and save money.
b) Write your letter. Use the Useful Language
~7) ..................... , the park-and-ride scheme will
reduce the amount of traffic in the town centre and box and the ideas in Ex. Sa. Follow the plan.
will make people's lives easier. I am fully in favour of
the council's decision as I believe it will be beneficial
for our town.
Yours faithfully,
Margaret Brown
j Making suggestions I
~~ Read the rubric, then read the letter.
Stating the problem
' Replace the words/phrases in bold in the
• Evidently • Clearly • It seems that o Recently
model with suitable alternatives from the Stating need for action
Useful Language box. • It is necessary that ... • Action must be taken ...
• Something must be done ... • Steps/Measures
should be /must be /need to be taken ...
The Daily Gazette
Solutions/Suggestions
Stray Dogs are a Growing Problem
• A possible solution is ... • One/Another way to
The number of stray dogs on the streets is on the rise solve this problem ... • One/Another solution
according to local police. The city council has also would be to ...
received complaints about noise and mess from dogs. • To introduce expected results/examples
Given the dangers associated with unvaccinated I •By doing this, ... . • This way ... • Consequently, ...
animals roaming the streets, something needs to be j - • As a result, ... • Therefore, ... • In particular
done soon. . i • The effect/consequence/outcome would be that ...
What can be done to solve this problem? Write a 1
I •Expressing an opinion
~
This would mean that ... • For example/instance
letter to the editor explaining your view. Give
1 • • In my opinion/view, • I believe/think/feel (that) ...
specific examples of solutions and their expected I'
• It seems to me/It is obvious (that) ...
results. Begin your letter, 'Dear Editor.'
l_;_r=
Reviews
_Writing = ~:::3:~~
. - - ----~~---- --....,~~~=-:!:_~___-~,- ~-~""";::~
'~ - - -
:'' '
,D
,-
a) Rea~ t~e ·rubric and _~ ,
underhne the key words;- --- --- -- --
Film Reviews wanted · ..... Hugo is a drama adventure film based on the Para 1
•best-selling novel The .Invention of Hugo Cabret. It is
English language magazine sefin.a Parisian railway station in the 1930s and stars - .
We would like students to send in Asfi Butterfield, Ben Kingsley and Chloe Maretz. The
reviews of a film they have recently
watched . Your reviews should
--. ·tfim is -directedJ)y the famous director Martin scorses~. ,
include information about the type ~Hugo (Asa Buttertieid) _· s~cretl~ li_v.e~ .~.a.11d _
of film, the plot and your maintains the clocks in a Parisian train -sta~i(_)h. The
Para 2
recommendation . only thing Hugo has from his dead father is a robot that
Write your review (140-190 words). they were both trying to repair before his father's
death. Hugo continues the repairs on the robot.and at
the same time searches for a key that will enable the
b) Read the film review. What robot to work. Little does he know _that the key will
is each paragraph about? uncover an even greater mystery.
Para 3
Complete the paragraph plan. ~Hugo is a tale full of imagil)ation and adventure. • - •• • •• • •• 0 ....... . ...... . . . .
The plot has unexpected twists Jth both touching and ... .................... .. .....
funny moments. The cast'is exceilent and the directing . ......................... ....
c) Which adjectives does the
is superb. .
writer use to describe: the
plot? the cast? the directing? P... This film is well worth seeing. The story is clever Para 4
......... .................... .
and will keep you entertained right to the end. It's a
must-see! ... .. . . . . . . . . . . . . . . . .. . .. . . . . . l
part of Batman in The Dark Knight Rises. sm.ooth : and 5) ... a perfect oooo • • oo • • • : . o o . -
6) to ~nybo.dy's colledion .
0000 0 00
"
00 000000 00
bound to amaze the audience. If you like You have received an email from you r
English-speaking pen-friend.
excitement, this film will keep you on the
3) of your seat.
.oo.oooooo . . . 00 . ...
!Thanks, .1
i Mark _.
. ,,. , ,.~-J . " . "··' ·'··· . _,.. .. .... --..,-.~-.-- 1
I
Write your email (140-190 words).
56
, ~ -. ·. -. :-- .
Reviews
;., ; •
- • It's well worth seeing. • It's bound to be a box-office hit.
It's a highly entertaining read. • It's a must-see.
• your opinion with reasons & your
recommendation in the conclusion
trf~ndjy; q~ ~eutral
· '· · i~ :pe.r5oril
Paragraph 4
Opening and closing paragraphs should make the reader want to read more of our article (int roduction) or
leave the reader with something to think about (conclusion). These techniques include:
• . offering a general thought or objective statement e.g. The real problem these days is not diet but lack of
exerdse.
• addressing the reader directly e.g. Can you imagine ... ? Would you ever ... ?
using a quotation e.g. As John F. Kennedy said "Ask not what your country can do for you, ask what you
can do for your country".
• asking a rhetorical question e.g. What defence do animals have if we don't protect them ?
U a) Re~dJ:he paragra~~s .below. •Which are introductions and which are conclusions? W h ich
techmques has the wnter used m each parag raph? ·
Articles
.. . . . . . . -. ~.-
- ~
, ~--.~
,, COMMUNITY
1Q., ·-~_____..)
i
Write your article (140-190 words). I
.. ··· ···· · ...... .. .. ..
E MY IDOL i
You have seen this announcement in an international travel
magazine .
.-
The Perfect Holiday!
OIJ._Hobf?y
I• What kind of holiday do you think would be perfect?
I
and Recreation magazine ,. I"- • Where would it be and what activities would you be able
.
h<!S ask~~:f.its . r<~ader~ Jor articks,•.a):?put their
•• I •. • ·· - ~ ·':"••: .. :.:· ·. - •• • • • ~ ' .• ·; ·~ ·_
': -~· 1:,:- · ''1(' • • • .
to do there?
favourite hobby and why they enjoy doing it. • Write an article describing the holiday and .say why you
They want to know what advice you could think it would be perfect.
give someone taking up the hobby. ... THE BEST ARTICLE WILL WIN £100!
Write your article (140-190 words).
::;: , ..
...
..
......
I
centre of the UK IT industry, and it's where
for a family day out.
you can find several company headquarters.
To conclude, I strongly .............. .. ... ... ... ... ..
........ ................. .... ............. (recommend). • 2 1 think.that the place is OK forthe schools
end-of-year event. It is a bit expensive but it
is near bus and train stations and the food
is super.
Cl
Reports
~Checklist
When you finish your piece of writing
check it for:
• appropriate introduction of the topic
(stating purpose and content clearly).
b) Now write your report using the following headings: • use of subheadings to introduce
Facilities, Staff, Exhibits, Purpose, Recommendation. each part of the report.
• appropriate formal sty. v.
II Unde~line
questrons.
the key words in the rubrics. Answer the '• appropriate use of formal I inkers.
• spelling/grammar punctuation
1 What are you going to write? mistakes. t
2 Who is going to read .it? • correct word length. I
3 What should you write about? • appropri~te con~lusio~ (summarising f
4 What headings can you use? all the·pomts & mcludmg your 1
5 What style should you write in?
recommendation/opinion) . __ .J
--------·· __. . ------- -------------·---·-··-- 63