OPERATIONS 

MANAGEMENT ASSIGNMENT-1

CLEAREYES CATARACT CLINIC

PGP – 1; Section – D

Group – 2

1) Capacity utilization for each category of staff:

Clinic operated 5 days a week from 9 am to 6pm i.e., 9 hours and worked for 48 weeks in a year.

Free time for surgeon/ day = 2 hours

Free time for other staff/day = 1 hour

Time available for each Job title In hours In minutes

No of operating hours per year 2160 129600
Free time for Surgeon in a year 480 28800
Free time for other staff in a year 240 14400
Total no of hours surgeon can work/year 1680 100800
Total no of hours others can work/year 1920 115200

Utilization for each category of staff(minutes):

Job Title time worked time available No of people Capacity Utilization

Staff surgeon 92220 100800 1 91.488095

PSR 347742 115200 4 75.464844

Receptionist 26678 115200 1 23.157986

Technician 168638 115200 3 48.795718

Connors 13440 115200 1 11.666667

Cleaner 41049 115200 1 35.632813

Room Utilization(minutes):

Process flow activity Room time used

Initial Patient call Intake 100415
Mail paperwork Intake 11189
Call to remind Intake 22378
Reschedule calls Intake 8952
Check in at Clinic Receptio 16112
 n
Intake Intake 161120
Reminder calls Intake 16112
Reschedule calls Intake 6444
Receptio
Check in at Clinic n 10566
Prep for surgery Surgery 52830
Surgery, Cleanup and record Surgery 105660
Bandage and walk to waiting Surgery 26415
Room cleaning Surgery 15894
PSR patient check out Intake 21132
Examinin
1st follow up g 52830
Examinin
tue-sat room clean g 12678
Examinin
sun-room clean g 3171
Examinin
3-week follow up g 33392
Examinin
3-week room clean g 12522
 
Total time(Intake rooms) 347742
Total time(Surgery rooms) 200799
Total time(Examining rooms) 114593

Room
Room No of rooms Time available Time used Utilization
134.1597
Intake rooms 2 259200 347742 2
51.64583
Surgery Rooms 3 388800 200799 3
44.21026
Examining rooms 2 259200 114593 2

To identify the production capacity of

clinic(minutes):

minutes/
Process flow activity minutes/task no of workers worker
Initial Patient call 7 4 1.75
Mail paperwork 1 4 0.25
Call to remind 2 4 0.5
 Reschedule calls 2 4 0.5
Check in at Clinic 2 1 2
Intake 20 4 5
Reminder calls 2 4 0.5
Reschedule calls 2 4 0.5
Check in at Clinic 2 1 2
Prep for surgery 10 3 3.333333333
Surgery, Cleanup and record 20 2 10
Bandage and walk to waiting 5 3 1.666666667
Room cleaning 3 1 3
PSR patient check out 4 4 1
1st follow up 10 3 3.333333333
tue-sat room clean 3 1 3
sun-room clean 3 3 1
3-week follow up 8 3 2.666666667
3-week room clean 3 1 3

Ideal cycle time = 10 mins/procedure

No of operations per year 5283

No of operations per minute 0.040763889
No of minutes/operation 24.53151618

Production capacity of clinic in a year 12960 procedures

2)