RSD NC MTK User Guide

RSD NC MTK User Guide 09/01/2010
Remote Software Download (RSD)

for MTK platform based products
User Guide
Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Revision History
Name Date Comments

Lei Wu 08/31/2010 Initial creation

Contents
1. Overview .................................................................................................................... 6
1.1 Functions for MTK phone models .................................................................................................... 6
1.1.1 Hardware Required................................................................................................................. 7
2. RSD NC MTK User Manual.................................................................................... 7

2.1 NC MTK Phone Firmware Upgrade ................................................................................................ 7
2.1.1 Description ............................................................................................................................. 7
2.1.2 Firmware Upgrade Procedures ............................................................................................... 7
2.2 NC MTK Multi Refurb.................................................................................................................... 15
2.2.1 Description ........................................................................................................................... 15
2.2.2 Multi Refurb Procedure ........................................................................................................ 16
2.3 NC MTK Seed Stock ....................................................................................................................... 25
2.3.1 Description ........................................................................................................................... 25
2.3.2 Seed-stock Procedure............................................................................................................ 26
2.4 NC MTK Enhanced Flash .............................................................................................................. 36
2.4.1 Description ........................................................................................................................... 36
2.4.2 Enhanced Flash Procedure.................................................................................................... 36
2.5 NC MTK Phone Recovery .............................................................................................................. 48
2.5.1 Description ........................................................................................................................... 48
2.5.2 Recovery Procedure.............................................................................................................. 48

List of Figures
Fig 1 RSD NetConnected start up with phone connected........................................... 8

Fig 2 Firmware upgrade ready to start ........................................................................ 9
Fig 3 Manual restart to flash mode ........................................................................... 10
Fig 4 Upgrade Operation .......................................................................................... 11
Fig 5 Manual restart to COM mode .......................................................................... 12
Fig 6 Flex operation .................................................................................................. 13
Fig 7 Manual restart to COM mode .......................................................................... 14
Fig 8 All operations finish successfully.................................................................... 15
Fig 9 Multi Refurb .................................................................................................... 16
Fig 10 Multi Refurb with phone connected .............................................................. 17
Fig 11 SLA login ...................................................................................................... 18
Fig 12 Backup NVRAM ........................................................................................... 19
Fig 13 Blank Format ................................................................................................. 20
Fig 14 Manual restart ................................................................................................ 21
Fig 15 Download software........................................................................................ 22
Fig 16 Restore NVRAM ........................................................................................... 23
Fig 17 Flex operation ................................................................................................ 24
Fig 18 Multi Refurb finish successfully.................................................................... 25
Fig 19 Seed Stock ..................................................................................................... 26
Fig 20 Seed Stock with phone connected ................................................................. 27
Fig 21 Seed Stock to select carrier and model.......................................................... 28
Fig 22 SLA login ...................................................................................................... 29
Fig 24 Backup NVRAM ........................................................................................... 31
Fig 25 Blank format .................................................................................................. 32
Fig 26 Download software........................................................................................ 33
Fig 27 Restore NVRAM ........................................................................................... 34
Fig 29 Seed Stock finish successfully....................................................................... 36
Fig 30 Enhanced Flash.............................................................................................. 37
Fig 31 Select software(MZF file) ............................................................................. 38
Fig 32 Select flex file................................................................................................ 39
Fig 33 Software is ready ........................................................................................... 40
Fig 34 flex file is ready ............................................................................................. 41
Fig 35 Phone connected with UART cable............................................................... 42
Fig 36 Phone connected with USB cable (Phone in power-off)............................... 43
Fig 37 Phone connected with USB cable (Phone in power-on)................................ 44
Fig 38 Software download with UART cable........................................................... 45
Fig 39 Software download with USB cable.............................................................. 46
Fig 41 Enhanced flash finish successfully................................................................ 48
Fig 42 Last firmware and flex version not found case.............................................. 49

Fig 43 Recovery operation........................................................................................ 50

Fig 45 Recovery finish successfully ......................................................................... 52

1. Overview
1.1 Functions for MTK phone models
RSD NC is a Windows based application developed by Motorola. RSD allows Motorola
handsets to be safely upgraded with minimal user input.
The RSD NC client application supports the following types of operations for MTK
phone models:
Phone Firmware Upgrade--upgrading a phone to the latest software by USB cable
connection.
Multi Refurbish--Multi phones upgrade with the same model at one time according
to configuration in matrix file by UART connection.
Seed Stock-- Multi-phones upgrade based on selected carrier and model by UART
connection.
Enhanced Flash-- Multi-phones upgrade according to selected file by UART or USB
connection.

1.1.1 Hardware Required
• MTK Phone to PC Connection Cable

• RSD Application Software
Table Setup - 1. Parts List

Part Part Number
USB 2.0 high-speed compatible SKN6311B
cable
USB2UART Cable FedEx
855438311627
2. RSD NC MTK User Manual

2.1 NC MTK Phone Firmware Upgrade
2.1.1 Description
Firmware Upgrade allows upgrading a phone to the latest software. In this option, the
phone will remain in the possession of the end user and the phone will remain in the same
carrier network. Only support one phone model at the same time and USB cable
connection.
2.1.2 Firmware Upgrade Procedures

1. Launch RSD NetConnected application and Login.
2. Connect a phone to PC with USB cable.
Here takes following steps as example to show how Multi-refurbish works:
Step1: download software
Step2: flex

Fig 1 RSD NetConnected start up with phone connected
3. After phone information window displays phone data, select Phone Firmware
Upgrade Option from Utilities Pane.

Fig 2 Firmware upgrade ready to start
4. Press “Start firmware upgrade” button to do firmware upgrade.

5. When below page pops up, user needs to switch MTK phone to flash mode manually.
Make sure the device is power off, long press Download-Key and connect the device
with USB cable to PC, don't release the Download-Key until UI is switched to next
step.

Fig 3 Manual restart to flash mode
6. NC will do firmware upgrade automatically. Following are the pages which indicate
the current operation.

Fig 4 Upgrade Operation
7. When below page pops up, user needs to switch phone to COM mode manually.
Detach phone from USB cable, restart it by pressing power button and connect the
device to PC with USB cable again, select COM mode from phone’s UI.

Fig 5 Manual restart to COM mode
8. NC will start flexing automatically. Following are the pages which indicate the
current operation.

Fig 6 Flex operation
9. After flex is done, user needs to switch phone to COM mode manually. The operation
is the same as step7.

Fig 7 Manual restart to COM mode
10. After all operations are done, success will be shown.

Fig 8 All operations finish successfully
2.2 NC MTK Multi Refurb
2.2.1 Description
Multi-refurbish provides a way to restore the multi-phones with the same phone model
and same chipset to the factory configuration simultaneously. All user data content will
be removed from phones. The refurbish configuration will be specific based on individual
carrier or Motorola service center requirements. Calibration data can be backed up and
restored during the process. At most 8 phones with same model and same chipset can be
supported at the same time. In this example, two phones are used. Only USB2UART
cable is supported for connecting phone model to PC.
Here takes following steps as example to show how Multi-refurbish works:

Step1: backup NVRAM
Step2: blank format

Step4: restore NVRAM

Step5: flex
This example is for switching customer name, for example from TF to non-TF(ROW). So
the steps need to include blank format operation.
2.2.2 Multi Refurb Procedure

1. Launch RSD application and select Multi Refurb from left utility pane.
2. In the Main window, following page will be shown.
Fig 9 Multi Refurb
2. Connect the phones with USB2UART cable to PC. Phone information is updated on
each line, press “Start” button to start process.

Fig 10 Multi Refurb with phone connected
4. SLA login dialog will pop up and user needs to input username, password and press
OK to pass SLA check. During the operation, the status of the phone will be updated
correspondingly on each line.

Fig 11 SLA login

Fig 12 Backup NVRAM

Fig 13 Blank Format
5. When below status is showed, user needs to restart phone manually. Make sure phone
model is in power off state first and then press power button to power it up. Then process
can continue and status will be updated from UI accordingly.

Fig 14 Manual restart

Fig 15 Download software

Fig 16 Restore NVRAM

6. After all the operations finish successfully, “PASS” will be showed in Result field and
the first column will be marked as green.

Fig 18 Multi Refurb finish successfully
2.3 NC MTK Seed Stock
2.3.1 Description
Seed-Stock is similar with Multi Refurbish while the user can select the carrier and model
which the phone wants to be flashed to be with. At most 8 phones with same model and
same chipset can be supported at the same time. In this example, two phones are used.
Only USB2UART cable is supported for connecting phone model to PC.
Here takes following steps as example to show how Seed-Stock works:

Step1: backup NVRAM
Step2: blank format
Step4: restore NVRAM
Step5: flex

2.3.2 Seed-stock Procedure

1. Launch RSD application and select Seed-Stock from left utility pane.
Fig 19 Seed Stock
3. Attach the phones to PC with USB2UART cables in power-off state.

Fig 20 Seed Stock with phone connected
4. Select the carrier and model which is matched with the phone. After carrier and model
are selected, the “Start” button will be enabled.
In the Main window, “Restore NVRAM Only” is unchecked by default for the phone
which supports backup and restore NVRAM feature. If user wants to backup NVRAM
and restore NVRAM both, just keep it unchecked. If it is checked, NC will not backup
NVRAM but still restore NVRAM.

Fig 21 Seed Stock to select carrier and model
6. Press start button to do the flash. SLA login dialog will pop up and user needs to input
username and password to pass SLA check. Then operation can go to the next step.
During the operation, the status of the phone will be updated correspondingly on each
line.

Fig 22 SLA login
5. When below status is showed, user needs to restart phone manually. Make sure phone
model is in power off state first and then press power button to power it up. Then NC can
continue the next step.


Fig 24 Backup NVRAM

Fig 25 Blank format

Fig 26 Download software

Fig 27 Restore NVRAM

7. After all the operations finish successfully, “PASS” will be showed in Result field and
the first column will be marked as green.

Fig 29 Seed Stock finish successfully
2.4 NC MTK Enhanced Flash
2.4.1 Description
Enhanced Flash is used to upgrade multi-phones software with the same phone model
and same chipset according to selected file. NC MTK can support flashing no more than
8 devices concurrently. Here takes two devices doing software download as example.
2.4.2 Enhanced Flash Procedure

1. Launch RSD application and select Enhanced Flash from left utility pane.

Fig 30 Enhanced Flash
3. Select software (MZF file) or flex file which will be used for upgrade first.
For downloading software (MZF file), both UART2USB and USB cable are supported.
For downloading flex file, only USB cable is supported.

Fig 31 Select software(MZF file)

Fig 32 Select flex file

Fig 33 Software is ready

Fig 34 flex file is ready
4. With USB2UART connection to download software, user needs to connect phone in

power off state.

Fig 35 Phone connected with UART cable
With USB connection to download software, user needs to connect phone in flash mode.
Make sure the device is power off, long press Download-Key and connect the device
with USB cable to PC, don't release the Download-Key until the device is shown on the
GUI (“Connected”). Repeat the step to connect another device.

Fig 36 Phone connected with USB cable (Phone in power-off)
With USB connection to do flex, user needs to connect phone in normal mode.

Fig 37 Phone connected with USB cable (Phone in power-on)
5. Press Start button to start upgrade process.

With USB2UART connection to download software, user needs to press power button of
phone model to continue process.

Fig 38 Software download with UART cable
With USB connection to download software or flex, no interaction is needed any more.

Fig 39 Software download with USB cable

6. After upgrade is done, UI will show pass as below.

Fig 41 Enhanced flash finish successfully
2.5 NC MTK Phone Recovery
2.5.1 Description
Recovery is supported for broken phones. Phone can be connected in flash mode,
firmware will be flashed in to recover phone. Only one phone model at the same time and
USB cable is supported for recovery.
2.5.2 Recovery Procedure

1. Launch RSD application and login.
2. Connect a phone which is in flash mode to PC with USB cable. NC will ask user to
select the matched Carrier Name and Model name of the phone just as the following page
shown.

Fig 42 Last firmware and flex version not found case
3. Select correct Carrier Name and Model Name and press "submit" to start the recovery.

Fig 43 Recovery operation
4. When following UI pops up, user needs to switch phone model to COM mode
manually. Detach phone from USB cable, restart it by pressing power button and connect
the device to PC with USB cable again, select COM mode from phone’s UI.

5. After recovery of the phone finishes successfully, the phone information will be
updated and following page will be shown to the end user.

Fig 45 Recovery finish successfully

RSD NC MTK User Guide

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RSD NC MTK User Guide 09/01/2010

Remote Software Download (RSD)

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Name Date Comments

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

2. RSD NC MTK User Manual.................................................................................... 7

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 1 RSD NetConnected start up with phone connected........................................... 8

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 43 Recovery operation........................................................................................ 50

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

1.1.1 Hardware Required

• MTK Phone to PC Connection Cable

Table Setup - 1. Parts List

2. RSD NC MTK User Manual

2.1.2 Firmware Upgrade Procedures

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 1 RSD NetConnected start up with phone connected

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 2 Firmware upgrade ready to start

4. Press “Start firmware upgrade” button to do firmware upgrade.

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 3 Manual restart to flash mode

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 4 Upgrade Operation

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 5 Manual restart to COM mode

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 6 Flex operation

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 7 Manual restart to COM mode

10. After all operations are done, success will be shown.

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 8 All operations finish successfully

2.2 NC MTK Multi Refurb

Here takes following steps as example to show how Multi-refurbish works:

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Step4: restore NVRAM

2.2.2 Multi Refurb Procedure

Fig 9 Multi Refurb

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 10 Multi Refurb with phone connected

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 11 SLA login

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 12 Backup NVRAM

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 13 Blank Format

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 14 Manual restart

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 15 Download software

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 16 Restore NVRAM

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 17 Flex operation

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

Fig 18 Multi Refurb finish successfully

2.3 NC MTK Seed Stock

Here takes following steps as example to show how Seed-Stock works:

Motorola Confidential Proprietary RSD_NC_MTK_User_Guide.doc

2.3.2 Seed-stock Procedure