Epic Project Support (At-the-Elbow Support):

Making a Difference in the Moment

June 4, 2022 will be a milestone in UHN’s history and
commitment to putting the needs of patients first.
It marks the day that UHN transitions to using the
Epic health information system (HIS) to create a
single source of truth for each patient journey, and
supercharge an organization-wide clinical
transformation.

TeamUHN will be systematically supported in

multiple ways to help ensure a safe and effective
transition to Epic.
The support system includes a team of students,
also known as at-the-elbow support (ATES), who
are trained and 100% focused on providing in-
the-moment technical support as TeamUHN
performs their usual patient care, research, and
administrative activities using Epic.

The project to implement Epic at UHN

is called Synapse
This role is an onsite role that begins April
2022 to August 2022

You’ll get…
 Training
 Teamwork
 Skills development
 Valuable experience

For more information: https://www.uhn.ca/corporate/AboutUHN/Digital/Synapse

Responsibilities
 Attend education and training sessions on the HIS and meet required competency
level using the system;
 Partner with the HIS Education & Training team, Super Users, and Command Centre
staff to plan and coordinate training and Go-Live activities;
 Practice workflows in the Playground environment, and participate in readiness
events;
 Attend meetings with clinical and administrative stakeholders;
 Attend project team meetings on a regular basis and create minutes and
agenda items;
 Coordinate follow-ups with education and cross-functional teams;
 Provide hands-on support to UHN staff, physicians, learners and researchers (end
users) during Go-Live;
 Assist end users in workflow adoption. Provide one-on-one guidance, application and
workflow support, and troubleshooting with end users;
 Identify and resolve issues and escalate when
required, aligned with standard processes;
 Communicate information and changes to end users;
 Support documentation and administrative activities.

Learning Outcomes/Goals:
• Experience working in a fast-paced healthcare setting, implementing
innovative technology;
• Increase knowledge of health care and operational workflows;
• Increase knowledge of project management and coordination;
• Increase experience working with cross-functional teams;
• Increase experience with specific healthcare technology software;
• Increase experience in audience-appropriate communication to cross-functional teams
with range of learning styles.

Qualifications/Competencies Required:
 Enrollment in a health informatics or similar program;
 Excellent customer service, people and organizational skills;
 Strong interpersonal and client relationship skills, with the ability to communicate
effectively with both clinical and technical teams;
 Ability to work under pressure, solve problems and adapt to change;
 Demonstrated ability to work independently and also as a contributing team member;
 Must be able to learn quickly, understand and apply new technologies;
 High level of flexibility to work days, weekends, evenings, and night shifts and adapt to
changing work and schedules (12 hour shifts / available 7 days a week);
 Excellent attendance record;
 Proficiency with Microsoft Office (e.g. Excel, PowerPoint, Visio);
 Experience working in healthcare, education, or customer service is an asset;
 Knowledge of clinical and workflows is an asset;
 Experience training adult learners is an asset.

Training
 Required to attend training courses
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