BANGLADESH VAT

PROFESSIONALS’ FORUM
Mamunur Rashid
Director Ref: BVPF/VAT-001/10:22
RRP Agro Farms October 11, 2022
Arkandi, Muladuli
Ishwardi, Pabna.

Dear Sir,

Subject: Proposal for VAT Management Software - WEB VERSION

Thank you very much for your interest for our VAT Management Software.

Please note that as per strict guideline from National Board of Revenue (NBR),VAT Management
Softwae has been developed by Best Business Bond Ltd.in accordance with VAT & SD Act 2012and
later on, was approved & enlisted by NBR.

In course of time the software has been enlightened by Bangladesh VAT Professionals’ Forum (VAT
FORUM) through adapting time to time changes in VAT & SD Act 2012 and also by adding best
practices to ease the operation of the software by the users.

We believe that our experienced team having very strong domain knowledge would be a good
facilitator in implementation of the software. Our training methodology is unique to make users
familiar & confident in using the software witin shortest possible time.

We are very pleased to enclose herewith detail features of the software and other terms &
conditions for your kind consideration. Should you need any clarifications, please feel free to
let us know.

We look forward to a long and mutually rewarding business relationship.

Thanks & regards,

(Md. Ekramul Islam)

Secretary
Bangladesh VAT Professionals Forum (BVPF)
(VAT Forum)
Mobile # 01624946590

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Bangladesh VAT Professionals’ Forum (VAT Forum): AT A GLANCE

Founded in 2010 and registered in 2014 under the Societies Registration Act, 1860, VAT Forum has
now about 1,031 Members who are junior, mid and senior level functionaries mostly in the private
sector in the areas of VAT, income tax, accounting, procurement, audit, post-audit, supply chain,
human resources, legal affairs etc. The Members include Barristers, FCAs, FCMAs CFOs, government
officials, NBR certified VAT Consultants, VAT Agents etc.

The VAT Forum runs VAT training courses, a major of them is 25 sessions (75 hours) training course
titled Standard Course on Value Added Tax. Moreover, International VAT Training Institute (IVTI)
which is affiliated with Bangladesh Technical Education Board (BTEB) is an associate organization of
VAT Forum. IVTI runs 6 months long Practical VAT Management course at VAT Forum premises.

VAT Forum has a wide range of publications; an important of them is Budget Proposals which is
published before budget of each year. Many of the budget proposals given by VAT Forum has been
accepted by the National Board of Revenue (NBR) during the last couple of years.

The Members of VAT Forum are now working across the country in most of the businesses and
industries. VAT Forum aims at establishing a standard VAT system in Bangladesh to generate enough
domestic resources for financing projects to implement Vision 2041 thus turning the country a
developed one.

The government has made it mandatory for the VAT registered entities having Taka 5 crore or above
yearly turnover to maintain VAT accounts by VAT software approved by NBR. VAT Forum, being a
leading functionary in the area of VAT in the country has developed a VAT software in association
with Best Business Bond Ltd (3BL) which is a leading NBR-approved VAT software.

3BL has built its success around the development of a core product called Troyee-Business
Solutionware which encompasses innovative solutions in Financial Accounting, Inventory
Management, Business Analysis and Decision Support Systems. Today, the company has emerged in
the forefront in the development of Business Accounting solutions with an established support
service system spanning all over the country with a clientele of more than 6000 (Six Thousand).
Other than Troyee-Accounting-Inventory package software, 3BL also deals with all sorts of
customized software.

We are confident that the VAT Forum and 3BL software team can deliver best of the services to the
clients for developing, customizing, establishing, maintaining and servicing the VAT Management
Software aiming at making the VAT management easier for the VAT registered entities.

Features of the Application (Troyee-VAT Forum VAT Management Software)

The software application is applicable for Manufacturing, Trading and Service providing companies
and is fully compliant with VAT & SD Act 2012. There are also provisions to accommodate the
changes of acts/rules in the software that would be done by NBR over time. Features of different
modules are-
Purchase Module:
Supplier Group, Supplier with detail information and register, Purchase Invoice (Local & Import),
Purchase Register (Mushak-6.1), Purchase & Sales Register (Mushak-6.2.1), Purchase Return
Adjustment/Debit Note (Mushak-6.8), Purchase Received Adjustment/Credit Note (Mushak-6.7),
Purchase invoice more than Two Lac (Mushak-6.10), Purchase Register Report, Debit Note Register
Report, Credit Note Register Report, Accounts Payables Report.
MIS Report: Statement of Local Purchase, Statement of Import Purchase and Statement of L/C Wise
Purchase.
Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Sales Module:
Customer Group, Customer with detail information and register, Sales Representative Details, Sales
Register (Mushak-6.2), Sales & Purchase Register (Mushak-6.2.1), Sales Invoice (Export, Latent &
Local) Mushak-6.3, Sales Return Adjustment/Credit Note (Mushak-6.7),Sales Received
Adjustment/Debit Note (Mushak-6.8), Sales invoice more than Two Lac (Mushak-6.10), Sales Register
Report, Debit Note Register Report, Credit Note Register Report, Accounts Receivables Report.
MIS Report: Statement of Local Sales, Statement of Export Sales, Statement of Latent Sales,
Statement of Monthly Sales Payable.
Inventory& Manufacturing Module:
Item creation (with HS code) Group/Category wise, Creation of Locations, Measurement Units,
Configuration Input Output Coefficient (Mushak-4.3),Manufacturing Consumption, Manufacturing
Finished Goods, Issue Subcontract (Mushak-6.4),Received Subcontract, Stock Transfer (Mushak-6.5),
Unused Raw Materials (Mushak-4.4), Finished Goods Damage (Mushak-4.5), Stock Summary,
Location-wise Stock Summary, Store Ledger.
MIS Report: Item Wise Reconciliation Report, Item Wise Deviation Report.
Accounts Module:
Ledger, Day Book, Cash Book, Bank Book, Group Summary, VAT Return (Mushak-9.1), Service
Purchase Register (Mushak-6.1), Service Sales Register (Mushak-6.2),Service Sales(Export, Latent &
Local) Mushak-6.3, VAT at source deduction certificate (Mushak-6.6), Credit Note Adjustment
(Mushak-6.7), Debit Note Adjustment (Mushak-6.8), Treasury Challan (TR Form 6), Diplomatic or
International organization tax refund application (Mushak-10.1), Application for refund of VAT of
Foreigners (Mushak-10.2), Trial Balance, Cash Flow Statement, Trading Account, Profit & Loss
Account/Income & Expenditure Account, Balance Sheet, Receipt & Payment Account, Bank
Reconciliation Statement.
MIS Report: Statement of Local Service Purchase, Statement of Service Import Purchase, Statement
of VAT Deduct At Source Payable, Monthly Revenue Statement Report.
Branch-wise VAT Management:
Sales: Sales Register (Mushak-6.2), Sales Invoice (Export, Latent & Local) Mushak-6.3, Credit Note
(Mushak-6.7)
Purchase: Purchase Invoice (Local & Import) Mushak-6.1, Debit Note (Mushak-6.8)
Accounts: Service Sales (Mushak-6.3), Credit Note (Mushak-6.7), Debit Note (Mushak-6.8)
Inventory/Manufacturing: Stock Transfer (Mushak-6.5), Branch wise Production.

List of Mushaks as per VAT & SD Act-2012:

 Mushak-4.1 (Advance VAT refund Application for
import)
 Mushak-4.3 (Input-Output Coefficient declaration)
 Mushak-6.1 (Purchase Register)
 Mushak-6.2 (Sales Register)
 Mushak-6.2.1 (Purchase-Sales Accounts for Traders)
 Mushak-6.3 (VAT Challan)
 Mushak-6.3 (Service Bill)
 Mushak-6.5 (Stock Transfer)
 Mushak-6.6 (VAT at source deduction certificate)
 Mushak-6.7 (Credit Note for Sales)
 Mushak-6.7 (Credit Note for Service)
 Mushak-6.8 (Debit Note for Purchase)
 Mushak-6.8 (Debit Note for Service)
 Mushak-6.10 (Purchase & Sales Invoice more than 2 Lac)
 Mushak-9.1 (Return Submission)
 Mushak-10.1 (Diplomatic or international organization tax
refund application)
 Mushak-18.1 (Application for VAT Agent Certificate)
 Mushak-18.2 (Application form for certified copies of
documents)
 Mushak-18.3 (Application for VAT clearance certificate)

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

UNIQUE Features:
All modules are integrated
First-rate speed & High Volume Data Handling Capacity with Relational Database
Default Chart of Accounts & Chart of Inventory
Master data import from Ms-Excel
Strong User Access Control
Secured Data Backup and Restore Facility
Menu-Driven Easy WEB Interface
Web & Mobile Compatible
Unlimited Device Logins

More details are available in- www.troyee.net

Readiness of the application, Installation and configuration

The software has been developed as off-the-shelf software according to VAT & SD-Act 2012 and
other strict guidelines from NBR. This is applicable for Manufacturing, Trading and Service providing
businesses. The software has also options for creating multiple branches under main company to
perform branch-wise transactions to have BRANCH-wise VAT forms & other reports.
As per directives from NBR, we are committed to accommodate time to time changes of acts/rules
in the software those would be adapt by NBR.
Installation/company setup may be initiated at any time & it takes take 2-3 hours if required
hardware and OS are in place. Configuration of the software is done as per transaction needs during
implementation & training period (5-6 sessions & each session are of 2-3 hours).
Master data input or import and reporting
Master data of Customer, Supplier (with BIN number), Item (with HS code) etc. may be inserted by
direct entry in the software or may be import from MS-Excel (Format defined as per VAT software
field structure).
Once all are set, only regular transactions automatically create all sorts of reports including forms
(Mushaks) and VAT Return (Mushak-9.1) along with all relevant sub-forms.
All required reporting as per guideline of NBR are built-in. In addition, some MIS reports are
included for better monitoring.
Data export from VAT software to Excel, PDF and other available format
Data export as report format to MS-Excel, PDF & other formats are available as built-in facility in
the Software. In case of need of something else, will need to have detail discussion.   

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Clientele of Troyee-VAT Forum VAT Management Software:

Installation Installation
Company Name date Company Name date
1. Unique Cement Ind. Ltd. Jul 2019 28. Laila Enterprise, Barisal Oct 2019

2. Sonargagon Printing & Packaging Ind. Jul 2019

29. Pharma Pack Industries., Oct 2019
Barisal

Chemist Group
3. Tanveer Food Limited. Jul 2019
30. Chemist Laboratories Ltd., Oct. 2019
Barisal
4. Tasnim Condensed Milk Ltd. Jul 2019
31. Chemist Crop Care Ltd., Oct 2019
Barisal
5. Meghna Noodles and Biscuit Factory Jul 2019
32. Chemist Herbal Care Ltd., Oct 2019
Meghna Group of Industries

Barisal
6. Meghna Edible Oils Refinery Ltd. Jul 2019
33. Chemist Food & Oct 2019
Consumers, Barisal
7. Meghna Pulp and Paper Mills Ltd. Jul 2019 34. KYCR Coil Industries-Unit-1,Ctg. Sep 2019
KDS Group
8. Meghna Edible Oils Refinery Ltd. Jul 2019 35. KY Steel Mills Ltd., Ctg. Oct 2019

9. Meghna Fresh LPG Limited. Jul 2019 36. KYCR Coil Industries Ltd.-2, Ctg. Oct 2019

10. Meghna Tea Company Ltd. Jul 2019 37. KDS Logistics Ltd., Ctg. Oct 2019

11. Global Ad Star Bag Industries Ltd. Jul 2019 38. Agrotech Feeds Ltd. Oct 2019

12. Sonargaon Seeds Crushing Mills Ltd. Jul 2019 39. Luna Plastic Industries Ltd. Oct 2019

13. Unique Cement Fibre Industries Jul 2019 40. Luna Polymer Industries Ltd. Oct 2019

14. Meghna Beverage Limited Jul 2019 41. Well Group (Dhaka) Oct 2019

15. Sonargoan Steel Fabricate Ltd. Jul 2019 42. Lake Shore Hotel Nov 2019
16. Meghna Ceramic Industries Ltd. Sep 2021 43. ARAC Polywrap Ltd. Nov 2019

17. Sumetals Limited, Ctg. Jul 2019 44. Rhymer Chemical Industries Ltd. Sep 2020

18. SKB Stainless Steel Industries Ltd. Jul 2019 45. Rafi Oven Bag Industries Ltd. Oct 2020

19. SelimAzam International Ltd. Aug 2019 46. Avenue Trade & Engineering Ltd. Nov 2020

20.CVO Petrochemical Refinery Aug 2019 47. United Trade Center Nov 2020
Ltd.Ctg.
21. Padma LPG Ltd., Ctg. Aug 2019 48. Siam Lubrication & Engineering Nov 2020

22. Ceragem Bangladesh Ltd. Aug 2019 49. Pinity International Nov 2020

23. Mundipharma (Bangladesh) Ltd. Aug 2019 50. Siraj Cycle Industries Ltd. Dec 2020

24. Biswas Poultry & Fish Feed Ltd. Aug 2019 51. Atlanta Steel & Technologies Ltd. Dec 2020

25. M/S Shainik Traders Aug 2019 52. Everest Pharmaceuticals Dec 2020

26. Classic Melamine Industries Ltd. Aug 2019 53. Total Can & Closer Ltd. Feb 2021

27. Mast Packaging Ltd. Sep 2019 54. Quality Can Industries Ltd. Feb 2021

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Installation Installation
Company Name date Company Name date

55.Well Food Limited (Unit-1)Ctg. Mar 2021 77.Glory Ceramics (Pvt.) Ltd.Nilphamary Mar 2022

56.Well Food & Beverage Ltd.(Unit-2)Ctg. Mar 2021 78. Glory Polymer (Pvt.) Ltd.Niphamary Mar 2022

57.Six Seasons Hotel Ltd. Mar 2021 79. Meghna PVC Ltd. Apr 2022

58. Artisan Ceramics Ltd. Mar 2021 80. Classic Fiber Ltd. May 2022

59. KBC Feeds Ltd. Jul 2021 81. ANH Enterprise Limited June 2022

60. Zenith Packages Ltd Jul 2021 82. Elite Iron & Steel Industries Ltd. July 2022

61.Associate Tubes Ltd. Aug 2021 83. Meghna Foil Packaging Ltd. Aug. 2022

62.China Glaze Bangladesh Ltd. Aug 2021 84. Sonargaon Salts Industries Ltd. Aug. 2022

63.Associate Industries (Pvt.) Ltd. Aug 2021

64.SKB Stainless Steel Ltd. Aug 2021

65.Pharma AIDS Ltd. Oct 2021

66.EURO Pharma Ltd. Oct 2021

67.Kinbo Manufacturing Ind. Ltd. Nov 2021

68.Super Power Pharmaceuticals Ltd. Nov 2021

69.Sanita Ceramics (Tiles Unit) Pvt. Ltd.

Nov 2021
Nilphamary

70.Sanita Ceramics Pvt. Ltd.Nilphamary Nov 2021

71. Pharmatech Polymer Industries Ltd. Dec 2021

72. M/S. Banani Trading House Dec 2021

73. Tahir Textile Resources Dec 2021

74. Aqua Refinery Limited Dec 2021

75. Ghorashal Containers Ltd. Jan 2022

76. Continental Insurance Ltd. Feb 2022

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Detail Terms & Conditions

01. Confidential Statement

We request that no part of this document be reproduced by any means or transmitted without the
written permission of Bangladesh VAT Professionals’ Forum. This information is considered
privileged and confidential, and its release would offer substantial benefit to competitors offering
similar services. This document includes descriptions of methodologies and concepts derived
through substantial research and development efforts. Therefore, it is the position of Bangladesh
VAT Professionals’ Forum that the use or release of the information contained in this document
other than an evaluation of its contents as a basis for contract award is prohibited, and materials
herein are not considered subject to release.

02. Executive Summary

Your company aimed to automate activities of VAT operations and the solution would be compatible
with the norms of NBR declared in the SRO-14/Mushak/2018; Date: September 11, 2018.
03. General Requirements
 Ready VAT Management Software as per specification of NBR
 Training to the users
 Implementation of the solution
 Sustainable support
 Integration of VAT software with existing software (if any)
 Required Customization (if any)

04. Delivery of Software

If ready version of the software covers all the needs of business operations, it may be supplied &
deployed in local server within 1/2 days after receiving the work order subject to readiness of
required hardware for local server loaded with necessary operating systems, database engine and
web server.
If it require to develop some additional issues in the core solution, delivery would be made after
development of the same within 1 (One) month (max.) after receiving the work order. However,
VAT FORUM will make all possible endeavors to complete the assignment earlier.

05. Training
VAT FORUM Team will conduct Online or Onsite training or combine of both Onsite & Online
training arrangements for the users for 3-4 sessions; this may be Individual or Group training and
each session of 2/3 hrs. as per prescribed training outline.
Further online training may be arranged with mutual discussion in case of change of users or
attaining more expertise by the existing users. Onsite training &implementation program is usually
arranged as crash-program for 1/2 day(s).

Training arrangement at Out Station: Onsite training program at outside Dhaka (Out Station) is
usually arranged as crash-program for 1/2 day(s).

The time frame may be extended for further training with mutual discussion until the users be
familiar.
06. Assistance for Software Implementation
After installation of the software, VAT FORUM Team will assist in implementation of the software
during each training sessions. Time frame of software implementation completely will depend on
your team. Your team will have to make entries or import from MS-Excel preliminary information of
supplier and customer details, item detail, input-output co-efficient etc. Then, final entries can be
started. As all relevant reports & Mushaks are built-in in the software, will generate automatically.

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

07. Cost for Required Software License & other services

Description of Software & other Services Price
Troyee-VAT Forum VAT Management Software
For ONE COMPANY(ONE BIN)
TK. 2,90,000.00
[for Head-office & ONE Branch/Location]

Software Installation at Head-office Local server Complimentary

Training: Online training arrangements for the users for 3-4 sessions; this
may be Individual or Group training and each session of 2/3 hrs. as per
prescribed training outline.
One Off Payment

TK. 10,000.00
Other than this structured training program of 03-04 sessions, users will
have assistance over telephone or online assistance by desktop sharing to
mitigate all of their queries, confusion etc. at all the time within office
hours (10:00am-6:00pm) from the date of software installation.

Implementation Assistance (During Training Period) Complimentary

Customization needed due to change in any rules by NBR Complimentary

Master data of Customer, Supplier, Item etc. import from MS-Excel
Complimentary
(Format defined as per VAT software field structure)
Real time integration through API with existing software: Cost varies
To be settled later
with requirements& may be settled after finalization of requirements
Total TK. 3,00,000.00

In Words: Taka Three Lac only

This price includes- cost for Troyee-VAT Management software License with Registration
NOTES

for Two to Five Users for single BIN and excludes-cost of database engine, operating
systems, hardware-networking components or setup and any kind of data entry, Tax/VAT
(if any). This price also excludes cost for additional works those may come up other than
above works.

08. Mode of Payment: 70% (Seventy Percent) of the total cost should be paid along with work
order and 30% (Thirty Percent) should be paid after completion of training & Implementation.
All payments should be made in favor of the Best Business Bond Ltd. only.
Bank Details: A/c Name: Best Business Bond Ltd., A/c Number: 015133005793, Bank Name: Social
Islami Bank Ltd., Branch Name: Panthapath Branch, Routing No: 195263615.

09. Maintenance, Support Service &Software License Renewal Cost

After one month (from the date of software implementation and data entry) maintenance, support
service & software license renewal cost monthly would be TK. 5,000.00 (Taka Five Thousand only)
for EACH Company/Each BIN; excluding-TAX/VAT (if any) and payable monthly or quarterly.

Maintenance, Support Service Cost Monthly

Quarterly)
(Payable
Monthly
Cost

For ONE COMPANY(ONE BIN): TK. 5,000.00 PLUSVAT (5%):Tk. 250.00

Monthly Tk. 5,000.00/= = Tk. 5,250.00
(Excluding-TAX/VAT) (Taka Five Thousand Two Hundred Fifty only)

Depending on the situation of price-hike in HR & others in every year, the cost may vary time to
time and may be settled every year on mutual discussion.

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

NOTE-1: For EACH BIN, standard Troyee-VMS Software have facilities of 2-5 users and LAN/WAN
connectivitity in between HEAD-Office & one Factory/Warehose. In case of need of additional users or
branches/warehouses/sales centers/factory locations etc. it would incur additional cost as per
requirements.

NOTE-2: Maintenance, support service & software license renewal cost for additional Branches/
Warehouses/Sales Centers/Factory Locations etc. will also vary depending on number of
Branches/Warehouses/Sales Centers/Factory Locations etc.

NOTE-3: Training & Implementation arrangement at Ex-Head-Office Location (within a day trip):
It would require to arrange transport or bear cost for traveling, local conveyance, food etc. AS AT
ACTUAL and an Ex-HQ service cost Tk. 5,000/= for each of the required days.

NOTE-4: Training & Implementation arrangement at Out Station Location (Require Night Stay):
This is usually arranged as crash-program for 1/2 day(s). For this, it would require to arrange transport or
bear cost for traveling, local conveyance, accommodation, food etc. for the respective days AS AT
ACTUAL and an outstation cost Tk. 10,000/= per day would be charged for the respective days.

NOTE-5: Additional requirements for Training & Implementation assistance in case of change of users or
attaining more expertise by the existing users: This may be arranged on per day basis payment modality
(each day of 3-4 hrs).

For Online assistance, it would cost Tk. 3,000/= per day.

For Onsite assistance at Ex-Head-Office Location, it would cost Tk. 5,000/= per day PLUS cost for
traveling, local conveyance, food etc. AS AT ACTUAL and at Out Station Location, it would cost Tk.
10,000/= per day PLUS cost for traveling, local conveyance, accommodation, food etc. for the respective
days AS AT ACTUAL.
Assistance for import of backlog data & scrutiny of mismatches: This may be arranged on per day basis
payment modality. It would be only Online assistance and would cost Tk. 5,000/= per day (each day of 3-
4 hrs).

10. Terms of Maintenance, Support Services

Depending on the situation of price-hike in HR & others in every year, the cost may vary time to
time and may be settled every year on mutual discussion.
This Service Level Agreement would provide guarantee for the servicing of Minor, Medium, Severe
and Fatal errors of operations(Detail terms of services are furnished in separate SLA)of the supplied
solution and renewal of the software license. The End User shall maintain and operate the software
as per the general norms and rules of safe operation. The End User should also ensure that all
preventive measures are undertaken as laid down or communicated to them from time to time. The
support will be provided between 09:00 hours to 18:00 hours on working days.
Support issues (if any) after office hours or in weekends or in Govt. holidays are also addressed
on special arrangements.
Support service would be provided by the way of Telephone, E-mail, Internet (Desktop sharing) etc.
at the recorded & registered site(s) of the End User. Site support would only be resorted when all
other means of correction and/or solution do not work.
Guaranteed Response and Resolution Times
Support issues raised by the customer would be addressed in a timely fashion maintaining standard
respond & resolve durations.
Response times
The response time would be measured by how long it takes by VAT FORUM to respond to a support
request raised by the customer. This may be in the form of an email or telephone call, to either
provide a solution or request further information. Guaranteed response times would depend on the
severity of the issue as shown in this table:

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Issue severity (see below definition of Severity levels)

Fatal Severe Medium Minor

15 minutes 15 minutes 30 minutes 60 minutes

Response times apply during standard working hours (9.00am — 6.00pm) only, unless the contract
between the customer and VAT FORUM specifically includes provisions for out of hours support.

Resolution times
The resolution time would be measured how long it takes by VAT FORUM to resolve or fix an issue
raised by the customer.

Issue severity (see below definition of Severity levels)

Fatal Severe Medium Minor

1-4 hours 1-6 hours Best effort Best effort

Guaranteed resolution times only apply when operations are affected by the most serious issues. In
other situations, VAT FORUM shall make best effort to resolve the issue as soon as possible.
Resolution times apply during standard working hours (9.00am — 6.00pm) only, unless the contract
between the customer and VAT FORUM specifically includes provisions for out of hours support.
Severity levels
The severity levels shown in the tables above are defined as follows:
 Fatal: Complete degradation—all users and critical functions affected. Operations completely
unavailable.
 Severe: Significant degradation—large number of users or critical functions affected.
Operations partly available.
 Medium: Limited degradation—limited number of users or functions affected. Operations can
continue.
 Minor: Small degradation—few users or one user affected. Operations can continue.
These support service contracts do not cover—
 Data entry of any sort and manner by our personnel
 After prescribed training sessions, further training or re-training to be given by our personnel
 Services arising directly or indirectly out of hardware problems or any incompatibility or
complication arising from hardware/network malfunction or a virus attack etc. or end user’s
mishandling of the application or mismatch in data/reports due to wrong data inputs which are
not directly related with the software.
11 11. Data Entry/Work Process Management & Report Generation
Data Entry and Work Process Management responsibilities will remain to your personnel. Based on
actual data entered in the software, standard report will generate automatically and this may by
checked by your personnel with the assistance of VAT FORUM implementation team.

12. Change Management at Entry Level &Report Customization

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Feasibility of all Change Requests (CR) from your end for entry level or report customization will be
evaluated by the development team of the software. If the CR complies with the rules of NBR, as
per their findings, VAT FORUM will approach to your company for technical and commercial
approval.

13. Warranty
We guarantee that this Software will function considerably in conformity with the recommended
and available hardware components free from defects in workmanship under normal use and
service. We also assure time to time adaptation of change in rules (if any) by the NBR authority in
the same platform. Major change in software platform or other tools &technology by your company
or recommendation for the same by the NBR authority will not cover these guarantees. However, if
any problem observed, we shall undertake to correct the same as per terms of SLA. Malfunctions
due to misuse of the software or wrong reports due to incorrect entry from conceptual lacking shall
not be deemed as defects of the software.

14. Software Source Code & Rights of License Use

The Software Product is protected by copyright laws and international copyright treaties, as well as
other intellectual property laws and treaties; the software product is licensed, not sold. So, the
source code of the software is the sole property of Best Business Bond Ltd. (3BL).
VAT FORUM permits your company the right of use of the delivered licensed software, hereinafter
called the Troyee VAT FORUM VAT Management Software in local server for simultaneous use by the
registered users. The Licensee shall not be allowed to use the Software for anyone other than the
registered users.

15. Liability/Accountability
VAT FORUM under no circumstance shall be liable for any damages whatsoever (including loss of
business profit, business interruption, loss of business information, or any other monetary or non-
monetary loss) arising out of the user or the inability to use this Software, even if the possibility of
such damages has been advised by VAT FORUM.

16. Norms of Software Usage as per guide line of NBR Authority

You/your team must use the software as per ‘operations guide line’ circulated by the NBR authority.
In order to adapt and follow the said ‘operations guide line’, you/your team may seek assistance
from VAT FORUM and VAT FORUM team will render their full cooperation. Complete liability of not
adapting or not following ‘operations guide line’ of NBR will be of your company.

17. Norms of Maintaining Secured Data Backup as per guide line of NBR Authority
You/your team must keep & maintain data backup file secure as per ‘operations guide line’
circulated by the NBR authority. In order to ensure secured data backup you/your team may seek
assistance from VAT FORUM and VAT FORUM team will render their full cooperation. Complete
liability of not adapting or not following secure data backup process will be of your company.

18. Arbitration
In the event of any dispute whatsoever arising between the parties in any way connected with the
interpretation or implementation of any term of this agreement, or in any way connected with the
use or inability to use the Software, shall be settled by the parties hereto in an amicable way and in
the spirit of their collaboration so that it may be fair to both parties hereto, in the case of lack of
amicable settlement, all dispute shall be referred to and settled by Arbitration in accordance with
the arbitration act 2001. The determination of the arbitration panel shall be final, binding and
conclusive upon the parties hereto. The arbitration proceedings shall always be held in the city of
Dhaka, Bangladesh. Moreover, this agreement shall be governed by and constituted in accordance
with the laws of Bangladesh, and shall be subject to the exclusive jurisdiction of the courts of
Bangladesh.

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

19. Termination
Either party may terminate this agreement by giving three months’ notice in writing of its intention
to do so and on the expiration of such notice this agreement shall be determined. Termination of
this agreement will automatically void the Service Level Agreement (SLA) that was made separately.

20. Risks & Contingency

Unwillingness to Business Process Reengineering (BPR): Success of software solution may calls for
BPR at different function areas. It requires sacrifice in the organization at all levels for a few
months. Most organizations lose long-term perspective and patience on account of their short-term
outlook.
[

Reluctant to take implementation load: Implementation of software requires an extra start up

effort. Due priority is not being given by the operational people to this extra task, which in turn
make the project delayed and incurring additional tangible and intangible costs. Top management
parental support and strong monitoring is an essential part to the success.
Resistance from user to adapt new system : As per normal human psychology, particularly in our
culture, operational people do resist any changes. To make it success strict instruction from the
management needs to be communicated to the operational people. Best practice would be to
involve the operational people in every possible stages of the project. Dedicated and committed
implementation team is required from the client side.

21. Non Disclosure Understanding

This proposal implies the non-disclosure understanding between VAT FORUM and your company
which restricts either party to disclose any information to the third party of this proposal or any
information, which is confidential to the other party.

22. Employment Restriction

Both the parties will restrain from employing other’s employee within two year from the
discontinuation of the service from respective organization.

23. Suggestion for Hardware, Operation System, Database Engine & Web Server
Hardware Setup: Server
Scale of the hardware configuration will depend on the volume of the data to be handled by the
system. The suggestive configuration with other standard peripheral is as follows:
Processor : Intel Xeon E3-1220V6
Processor Speed : 3.4GHz, 4Core, 8MB Cache Processor
RAM (GB) : 32 GB (1 x 16GB)
Hard Disk : 2x 1TB 6G SATA 7.2K rpm NHP Hard Disk
Network Card : 100/1000 bps PCI (Two LAN Card)
OR
Processor :Intel Xeon E3-1240 v6
Processor Speed : 3.7GHz 4 core processor
RAM (GB) : 32 GB DDR4 UDIMM 2133MHz
Hard Disk :2 x 1TB SATA Hot-Plug HDD Up to 4 3.5in HDD Bay
HD Controller : PERC H330 integrated RAID controller
Network Card : 100/1000 bps PCI (Two LAN Card)
Software Setup in Local Server
Operating system :Microsoft Windows 2012R2/2016/2019
Web Server : IIS 6.0
Reporting Tools : Runtime Library
Framework : .NET
Database Engine : MS SQL Server 2008R2/2012/2014/2017/2019

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net
 Bangladesh VAT Professionals’ Forum

Browser
For workstations/clients: Best suited in Google Chrome
Development Tools of the software
Front End : ASP.NET MVC, C#
Backend : MS SQL Server
Reporting : Seagate Crystal Reports, Microsoft RDLC
Requirements for Internet & other peripherals
Internet connectivity : Real IP (for server) with 5 Mbps internet speed or Upper
General internet connection for other client users
Router : Mikrotik 450G or Higher

24. Validity
Terms &conditions are valid up to 30 (Thirty) Days from the date of issuance if not settled in a
different manner.
Thanks & regards,

(Md. Ekramul Islam)

Secretary
Bangladesh VAT Professionals Forum (BVPF)
(VAT Forum)
Mobile # 01624946590

Office Address: Shahid Syed Nazrul Islam Shawroni, 24/A, Skylark point (4th floor), Bijoy Nagar, Dhaka-1000.www.troyee.net