imarketing.

courses

Fill-In-The-Blank Maintenance Templates (Template)

The purpose of these templates:

Google has made it very clear that one of the biggest factors in keeping your clients ranked in
Maps is activity. This means a lot of different things, even just logging into the dashboard once a
month will keep your listing active. However, there’s more we can do. We can ask and respond
to questions, we can respond to reviews, we can do posts. This fill-in-the-blank template is
designed to help you come up with questions to ask and review responses. Try to do variations
of these every 3-4 weeks!

Questions to post:

Hi - Do you do [KEYWORD] in [LOCATION]?

Ex: Hi - Do you do repair furnace is Rockford?

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What is the general cost of [KEYWORD]?

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Do you help or deal with [KEYWORD]?
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What [KEYWORD] do you carry?
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How long have you been doing [KEYWORD] in [LOCATION]?
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Do you provide [KEYWORD] in [LOCATION]?
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How long does it take to [KEYWORD]?
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Can you help me schedule an appointment for [KEYWORD]?

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Reviews responses for positive reviews:

What a great review [NAME]! We really appreciate it.

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Thanks [NAME]! -Owner
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Very nice review [NAME]! Thanks so much.
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[NAME], so glad our team was able to assist you!
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Thanks [NAME], happy our staff was able to help.
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Wow [NAME]... This is a great review, thank you so much!

Review response for negative reviews:

[NAME], it’s upsetting to hear that you did not receive the top service we strive to provide.
Please contact us so that we can help make this experience a positive one.
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[NAME], we do not find this type of behaviour acceptable and will be addressing the situation
you described. Thank you for sharing your experience with us so that we can correct it.
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Hi [NAME] - We’re so sorry to hear that your recent experience was anything less than
exceptional. We will be addressing the concerns and correcting them. Thank you.
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Hi [NAME], we pride ourselves in providing outstanding customer service and we were
disappointed to hear we didn’t meet the mark on this one. We will be working hard to improve so
that we can win back your business. Thank you for sharing.

© PaulJames.com - All rights reserved. Do not share, copy, reproduce or sell any part of this document unless you have written permission from PaulJames.com. All
infringements will be prosecuted. If you are the personal owner of the PaulJames.com End User License then you may use it for your own use but not for any other purpose.