Hotel Ethics Issues

Introduction

Posted by Administrator on May 14, 2020

Every industry has its own set of ethical issues, including the hotel industry. Hospitality

businesses might not seem unethical, but they’ve sometimes proven themselves to be

less than hospitable.

The good thing is the common ethics issues with the hotel industry can be overcome.

Better ethics leads to happier employees and guests. This, of course, leads to an

increase in popularity, customer loyalty and profits.

Employee Theft

Employee theft is an ethics issue in nearly every industry. However, there are two forms

of employee theft with the hotel industry. First, employees steal supplies and money.

For instance, they might steal pillows, sheets, cleaning supplies and more. They may

even say the guests stole some of it. When it comes to money, they might add charges

to bills, but pocket the fake charges. Or, if they’re supposed to report tips, they might not

to avoid having to share them as many housekeeping employees are paid low wages.

The second type of theft hurts customer loyalty. Employees may steal from guests as

they clean the rooms. It could be jewelry, clothing, electronics and even cash.

Sometimes, guests don’t realize anything’s missing until they’re back home, but others

realize it quickly and that can hurt your hotel’s reputation.

Dishonest Cleaning Practices

When guests stay at a hotel, they expect to stay in a clean room. However, some hotels

have opt for unethical cleaning practices. Instead of cleaning the sheets, they simply

tuck them back in between guests as long as the sheets still look clean. Mattresses

could be covered in bacteria. The same holds true if the hotel has a restaurant or

continental breakfast. If food prep stations aren’t cleaned properly, guests could get

sick.

Providing Inferior Supplies

With millions of hotels, it’s a competitive industry, especially in popular tourist locations.

A cheaper room is always a great way to snag more customers. However, that may

come at a price. One of the more common ethical issues with the hotel industry is using

inferior supplies. For example, customers might pay extra for the hotel that has specialty

sheets and pillows. However, the hotel is using the cheapest sheets and pillows they

can find. This lets them charge a little less for rooms while lying to guests.

Body

Hotel Espionage

One ethics issue that you might not hear about often is hotel espionage. Once again, it’s

usually about being competitive. For example, a hotel might hire a former manager from

the competition. Since the manager knows a lot of the ins and outs, they’re able to

provide confidential data to help their new employer succeed. Some hotels even hire
employees to work at competitors simply to gain information and even drop hints to

guests about how great a rival hotel is.

Not only is this illegal, but it could result in hefty lawsuits from competing hotels. This is

especially true when hiring ex-employees who share sensitive data, but signed

contracts stating they wouldn’t do so.

The hotel industry stands to benefit by eliminating these ethics issues. A whistleblower

hotline is a great way to reduce ethics problems. Ensure both employees and guests

Conclusion

To my research about this issue is The Code of Ethics ensures the respect and

understanding among all people and societies, the sustainable development of tourism,

protection of nature and environment, the freedom of movement, the rights of tourists

and residents, and the rights and obligations of tourism-specific professionals and

authorities.
Abstract

This paper identifies some of the current and future trends affecting the tourism and

hospitality industry, including

globalisation, guests’ safety and security, the importance of offering outstanding

services,

the new technologies that enhancecompetitiveness, the population ageing that impacts

directly on tourist demand and the correlation between price and value.Reference is

also made to the trends in the development of tourism lodgings. Furthermore, the paper

attempts to analyse theGreek tourism performance indicators for the last 10 years and

suggest ways out of the recession for the tourismentrepreneurs. The suggestions to the

hoteliers include careful analysis of the current and future trends and application of the

proper adaptations, investing in exceptional services and sustainability of their lodging,

as well as utilizing the newtechnologies and the social networks. Moreover, the hotel

owners should consider the retirees as their potential guests and,finally, they must seek

ways to retain effective, diverse and competent staff.

Key words

1 Introduction
Hospitality means providing service to others,as well as demonstrating consistent

excellenceand quality. It should also mean profitably providing value at any price level,

whiledemonstrating your own unique points ofdistinction. Most of all, hospitality should

be a

“place”, where people c

an still be exceptionalindividuals and they can extend their own personality and style

(Hogan, 2008).The hospitality industry is part of a huge groupof companies known as

travel and tourismindustry, which provides the necessary ordesirable goods and

services to travellers. Thehospitality and tourism industries are the largestand fastest-

growing industries in the world(Walker, 2010).The travel and tourism industry is

composed offive parts: a) the tourism lodgings (hotels,motels, camps, cruise ships), b)

thetransportation services (ships, airplanes, trains),c) food and beverage operations

(restaurants, bars, taverns, catering), d) retail stores (gifts,souvenir, arts/crafts shops)

and e) the activities(recreation, educational trips, business,festivals, sport events),

(Kasavana and Brooks,2007).The hospitality industry includes the tourismlodgings, the

catering companies, as well as thefood and beverage departments operating withinthe

lodgings. Tourism lodgings stand out amongother travel and tourism companies

becausethey offer their guests overnightaccommodation, food and drinks, recreation

nalactivities and more.The characteristics of the hospitality industryare:

It is a truly unique and fun workplace anddiverse in the scope of responsibilities that

onecan attain.
It is an industry with many career options anda source for a respectful income.

Its outstanding dimension is the orientationtowards guest satisfaction at ultimate level.

It offers intangible and perishable products (iffor example 25 rooms are not sold on

aspecific night, their revenues will be lost forever).