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Project Charter.docx
1. 1. Project Plant Pals Operations & Training Plan MAY 30th Document Status: Draft | In Review | Approved Executive Summary: “Our plan is to create a service
that offers high-volume customers small, low-maintenance plants that can thrive in an office environment.” Project Goal SMART: Specific, Measurable,
Attainable, Relevant, and Time-bound 1. Create internal processes and training procedures for support team so they can meet the demands of the plant pals servicer.
2. Create a plant delivery and logistics plan to deliver 95% of orders on time within one month of launch 3. 5% revenue increase, 4. 90% employees trained before
launch 5. 95% deliveries on time 6. 6 month time frame Deliverables 7. Deliver 95% of orders on time within one month of launch. 8. Set up order processing and
supply chain management software to make revenue streams more efficient. 9. Train 90% of employees before the official service launch.
2. 2. Business Case / Background Why are we doing this? ● So the plant can run smoothly and have at least 5% revenue growth Benefits, Costs, and Budget Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments and related costs, increase customer satisfaction Costs: ● Price of software,
installation fees, time spent on hiring and training Budget needed: ● $75,000 Scope and Exclusion In-Scope: ● Customer service standards, delivery processes,
training protocols Out-of-Scope: ● Product development, vendor contracts Project Team Project Sponsor: Director of Operations(Ismail Khan) Project Lead:
Project Manager (Rana Aftab Zaffar) Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager, Financial Analyst, Human Resources
Specialist, Training Manager Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist, Sales Director, Sales Team, Marketing Director,
Investors
3. 3. Measuring Success What is acceptable: 1. 5% revenue growth 2. Deliver 95% of orders on time.
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