Assessment Task 1

1. Complete the table outlining reliable information relevant to workplace processes

Magazine article, books and A reliable information Metro magazine

newspaper regarding the current trends C+A Magazine
can be found on Magazines or The Australian newspaper
newspaper as it write the The Daily Telegraph
current news of the world,
which can affect the workplace
Websites and blogs A reliable information to share Google Accounts
their knowledge using internet, Blogger
be it a tutorial or tips, also can Quora
share general information of Livejournal
the workplace to everyone via Wordpress
the internet
Governement Legislation and An official law and regulation Work and Health
regulation issued by government in order Safety regulation
to keep every company Code of Practice
operates with the law and
regulation and to lessen the
risk that will be happened to
the company
Past documents The documents which created Balance Sheet
on a certain period which can Payslips
be used to be analyzed for Cashflow
current timelines.

2. Describe how legislation may be applicable to workplace problems (provide an example as part of
your answer).

Legislation was designed to ensure the employers and workers aware to the mutual
responsibilities and also protect the welfare of employees. The legislation not just to help reduce the risk
on the workplace, but also handling employee protection from discrimination or unhealthy working
environment. As part of examples, Fair work Act 2009 do protection to the employee against
discrimination, racism, harassment and treated fairly while received the employments rights.
 3. Describe how organizational policies and procedures may be applicable to workplace problems
(provide an example as part of your answer).

Policies and procedures provide employees with a descent amount of understanding towards
expected behavioral and performance standards while providing rules and guidelines for decision making
when facing a problem. Not just helping with decision making, they also tend to keep the company on
their track to do their mission in order to gain their vision. As for the example, the company tends to
refuse to reimburse a first class flight an employee bought to do business trip, pointing out that the flight
itself is not eligible for expense reimbursement and having proof on the written policy to protect the
organization from legal action or reputation damage.

4. Identify and describe two critical thinking methods that may be used to identify complex issues in
the workplace using the table below (there is an example to get you started).

Method Description
Interview This method uses a formal or informal interview process to obtain
information about a workplace issue (such as how a product is
used). It asks relevant questions to relevant stakeholders and
documents the answers.

Communication This method requires a formal or informal communication towards

the workers or employers in order to sharing and receiving
information with others verbally, nonverbally
and writing.

Inference This methods recquires a relevant data in order to draw conclusion.

Not just a relevant data, they also need to draw information from
others personal knowledge and experience.

5. Identify and describe two critical thinking methods that may be used to generate
solutions to complex issues in the workplace using the table below (there is an
example to get you started).
 Critical thinking technique Description

Brainstorming This method uses a group of people to think of as many solutions

(even the crazy ones) in a predetermined time.

Clarify This method requires to identifying the goals, desires and

challenges, which requires defining the objectives clearly for
clarity. This method can be conducted by looking through statistic,
interview some people and conduct survey which leads to
understanding their opinions and feelings.

Mind Mapping Mind maps are a visual representation of ideas on a piece of a

paper. We can put the central idea on the middle and create so
many possibilities on the roots which surrounds the central
concepts. We can connect the ideas
roots afterwards,

6. Summarize the steps associated with a decision-making process. You may answer using a
written paragraph or diagram.

The first step is identifying the goal, by figuring out what is the most important to help the
company created a good decision, which can lead us to know the reason why we have making a
particular decision. We were identifying the purpose of the decision by asking ourselves what kind of
problems that needs to be solved and how It will be solved. Next step is gathering information for
weighing the option which can done by seek the opinions of others be it the expert or professionals. We
also need to gather as many resources as the problems needs. The third step is considering the
consequences, which requires us to considering each consequences and decision we have made. By
considering the consequences and have think about it again, we can start to make the decision, by
identified the goals, gathered all necessary information and weighed the consequences. And by
developing and apply the decision, the last step is to evaluate the result, to ensure the decision is the right
choice to do so, or it resulted in failed.

7. List three advantages of addressing complex issues in the workplace.

- Addressing complex issues can help the employee to think creatively which can help the
employee to start developing meaningful and deep seated question to facilitate an understanding
of the mature of the complex problem available.
- It creates a environment that requires adaptation in order to function well for the work parameters.
By creating a place that invite divergence, excite creative thinking and display ideas.
- Think creatively which required identifying a challenge or opportunity and starting developing
meaningful and deep seated question to facilitate an understanding of the nature of complex
problem.

8. Complete the table outlining the different types of risk that may be associated with pursuing a
complex issue in the workplace.

Type of risk Description Example

Strategic risk The risk that a firm faces as a result Liability Risk
of poor management choices is Marketing Risk
known as strategic risk. Strategic Program Risk
risk is often a major factor in Project Risk
deciding a company's worth, Competitive Risk
particularly when the company's
value drops dramatically in a short
period of time.

Compliance risk If a company fails to operate in Environmental related

compliance with business laws and Corrupt practices
regulations, internal rules, or Workplace health and safety
recommended best practices, it Quality
faces civil fines, contractual Social responsibility
forfeiture, and property damage.
Integrity risk is another name for
compliance risk.
Financial risk Financial risk refers to a variety of  Funding risk.
 risks involved with lending, such as  Interest rate risk..
financial investments involving  Foreign exchange risk.
corporate loans that are at risk of  Commodity price risk
default. It is sometimes
misunderstood to refer only to
downside risk, which refers to the
possibility of financial failure and the
confusion surrounding its
magnitude.
Operational risk The danger of losing revenue as a  Risks arising from
result of incomplete or failed internal catastrophic events (e.g., hurricanes)
mechanisms, people, and programs,  Computer hacking.
or as a result of external events. As  Internal and external fraud.
a consequence, corporate continuity  The failure to adhere to
plans, environmental danger, internal policies
disaster management, workflow
processes and operations risk,
people- related threats and health
and safety, and information
technology risks are all included in
operating risk.

9. List three barriers to effective decision-making.

- Lack of knowledge about decision-making in organisations. Within a decision making style, those
with low level of knowledge engage in decision making processes with a higher number of cycles,
a higher number of alternatives, a higher number of criteria and longer duration compared to
those with high level of knowledge.

- Poor culture of challenging decision making. Culture impacts the decision making process and
perspectives on problem solving via social and workplace norms. This viewpoint often carries into
the workplace as well; where women likely have no supervisory or managerial roles and would be
excluded from any discussions on addressing a problem.

- Diversity of thought. It fosters critical thinking, argumentation, analysis and collaboration.

Individuals from different cultures tend to have different views of the self, which affects individuals'
cognition, goals in social interactions, and consequently influences their behavior and goals in
 decision making.

10. Summarise the requirements for the development and presentation of a brief and feedback
register.

Audiences must believe that you and your organization can be relied upon to provide up-to-date
and reliable information. Information that is insignificant, of low quality, or lacks a factual base does not
assist in the advancement of the company. For as much information as possible about the people who will
be attending the show. The audience's characteristics and needs influence how you plan and perform the
presentation, as well as the duration, resources available, and presentation techniques you employ. This
requires presentation skills like the pace of voice, pitch, and the particular vocabulary you use. The
number of people listening and the intent of the event will decide how you collect information about the
target audience. If the crowd is broad, it might not be feasible or appropriate for the organizer to collect
information about individual participants. However, it is important that participants have a means to
remind the moderator or host of any unique attributes or needs that should be taken into consideration in
order to ensure equal involvement and access to the location and presentation. Adopt an optimistic
outlook about the improvements they propose and compare them to the presentation's desired outcomes.
Refine the performance so that the listener can appreciate it and provide you with constructive feedback
on your delivery style.

11. List four bodies you may be required to seek approval from to develop and implement solutions.

When requesting approval and consent from an organization's human resources department or
jurisdiction, often double-check the paperwork. You should have a peer read the documents thoroughly,
look for mistakes, and ensure that it complies with the company’s policies. A straightforward declaration
about the details and style you need in an application will assist in the later assessment of submissions.

There are 4 bodies to seek approval: