QUESTIONNAIRE

 What must be the priority in CRM for red flag?

 Who will set the level of exam?
 What is Examity support number?
 What are steps for Level 3 exam?
 Difference between notification email and disconnection email?
 Who is account manager?
 What is LMS?
 CRM description?
 What is Examikey?
 Examity support phone number & email address?
 What must be the status in CRM for New request?
 What are the steps for level 2 exam?
 What is the website used for shift login?
 How can Test taker schedule exam for the same day?
 When will status change from verification InProgress to InProgress?
 CRM will be assigned to whom?
 List out three descriptions from possible violation flag?
 Why there are different levels of exams?
 When will a scheduled exam go no show?
 What is primary Used meeting application?
 what is Examishow,Examiknow,Examikey?
 What are the steps for level LA exam?
 What is the function of proceed button?
 When to raise CRM?
 what is SSO link?
 What is the buffer time for scheduled exam?
 what is the function of authentication started link on Proctor dashboard?
 List out 3 situations where student will reach Examity support team?
 What is level 1P and level 1S?
 What are primary considered photo IDs?
 Explain step by step troubleshooting process for Test taker joining without webcam?
 Where will test Taker upload exam files or upload files?
 What are the different ways to open task manager on Test taker computer?
 When recording session in Camtasia what is the format of output video?
 Where can we get station IDs when working from home?
 What is the supported file format for uploading videos in Examity cloud?
 What is criteria to mark exam “Approve” or “Incomplete” on Proctor dashboard?
 List out 3 descriptions for alert?
 What are shortcut keys to open force quit application on Mac computer?
 What is the function of Exam completed link on Proctor dashboard?
 Where will we get Amazon workspace login credentials?
 Who will have control on LMS Instructors/University? 
 Why there are different Levels for Exams?
 When Proctor can Interact with Test taker during Level 2 exam?
 Who will reach the Examity support team?
 What is the URL for launching exam through production site?
 What is the Username & Password for GoToMeeting login?
 What must be the required Disk space, and when proctor must check with available space?

1
 QUESTIONNAIRE

 What are the points that proctor must take care when recording Camtasia?
 What are the options available in “Enable settings”?
 For the Same incident, how many times does proctor can interrupt the Test taker during exam?
 What must be the Proctor’s action when Test taker didn’t join the meeting after launching session?
 What is the Link for Proctor support dashboard?
 What is criteria to mention exam status “Complete” or “Incomplete” for CRM?
 What is the function of Student Identity Verification link on the Proctor dashboard?
 For an individual how many VMs will be assigned in My.examity.com?
 Where will we raise Flags?
 For any exam related issues Proctor must reach whom?
 What is the status of exam after Proctor click on “Approve” on Proctor Dashboard?
 What is the URL to check webcam functionality?
 When Proctor Must Launch Zoom application?
 Where can we find the Exam password?
 Where will we raise the CRM?
 What is the application used to call the Test taker, and what is the format?
 Fastest way to get assistance from Examity support team for Test taker?
 Where will we get to see Special accommodation for exam and when we must read it?
 What is the website to launch all client exams?
 Pausing or disabling the webcam intentionally?
 Will you allow the student to check his Security Question answer if he is not sure?
 P & P exam if the student is unable to upload it to school webpage, what will u suggest the student?
 Password is unavailable on the dashboard for the exam, what will you suggest?
 Red flag exam, student is copying, will you allow the student to continue, or will you close the exam?
 What is the alternate option apart from school LMS page, to get on to the Examity page? 
 Bluetooth censored headphones, during authentication you have recognized, what will u do?
 If there is a Chinese student who is unable to understand English, what will u do?
 TT wants to use two computers, keyboard on laptop & screen on the big screen, what will you
suggest?
 Where do we upload exam videos?
 How many levels of proctoring?
 Due to some technical issue exam is incomplete, what will be Status “Incomplete or Approved”?
 Instructions states only 2 scrap papers, the student wants to use 4 scrap papers will you allow?
 Last name of the student is not matching will you allow the student to take the exam?
 If the image on the id card is not matching with the student, what will you do?
 Delay in screen share & webcam, speed is less than 2 Mbps, what will you suggest the student? 
 Student ended the session soon after submitting the exam and there is a post exam procedure?
 Audio is not working from the student side, what will you suggest?
 Examikey, can we help the student, or do we need to be silent while student enters it?
 Unable to get student keyboard and mouse controls, what are the troubleshooting steps?
 Special accommodation, explain?
 Scrap paper not allowed in AR & SPl Instructions but on LMS page allowed will you allow the T.T to
use?
 Student submitted the exam in absence of the proctor and connected back and says that he
finished the exam, what will you suggest?