Professional Documents
Culture Documents
Asking Responding
How are you feeling I am feeling a little sad/
today? happy/ angry.
You look sad. Are you ok? I am a little sad/ happy/
Are you alright? angry.
You seem low today. Is To be honest, I am a little
something wrong? sad/ happy/ angry
What’s wrong? It has been a difficult day.
Are you happy? I am angry/ sad/happy
Are you angry? about it.
Is everything ok? I am mad at him/ her/ them.
Is everything alright?
You seem a little blue
today. What is the matter?
Making Accepting
I'm sorry to say this but... i'm so sorry,but this will
I'm afraid i've got a never occur/happen again
complaint about.. i can't tell you how sorry i
Excuse me,i'm afraid... am
Look, i'm sorry to trouble i wish it never happened
you,but... oh dear, i'm really sorry
I have a complaint to make i'm sorry, we promise
There seems to be a never to do the same
problem with... mistake again
Would you mind..? i just don't know how to
i'm angry about... say
do you think you could..? i just don't know to say
i wonder if you could help i'm really sorry, we'll do
me... our utmost/best not to do
i want to complain about... the same mistake again
sorry to brother you but...
i hate to tell you but..
excuse me but there is a
problem...
i was expecting...but...
there appears to be
something wrong with...
i wish you wouldn't mind...
i do wish you could...
wouldn't it be a good idea
to/not to...
Delaying Rejecting
I suggest you leave it with us and Well, i'm afraid there is nothing we
well see what we can do can do about it actually
Well, i'm afraid there isn't much we
I'm afraid we can't help you at the can do about it.
moment.Could you leave your Sorry there is nothing we can do
contact phone number and about it
address? We will contact you soon I'm afraid there isn't much we can do
about it
We are sorry but the food is just
alright
IDIOMS TO TALK ABOUT FEELINGS
1. To be in the mood to do / 1. To feel like doing
for doing something
2. To have mood swings 2. Your mood changes a lot
3. To be in low spirits (negative)
4. To feel down in the dumps 3. To be sad
5. I am feeling under the 4. To feel sad
weather 5. Feeling sick, feeling off
6. To be on an emotional colour
roller coaster 6. To be experiencing lots of
7. To be on a high different emotions
8. I feel out of sorts (negative)
9. I am tickled pink 7. To be happy
8. I don’t feel myself = don’t
feel comfortable or happy
9. To be very happy
CONVERSATION 2
1. Where are Anna and Christina?
a. At a hotel
b. At the movies
c. In a restaurant
d. At home
2. What does Anna find?
a. A coin
b. A bug
c. A pearl
d. A dollar bill
3. What does Anna think of the place?
a. Beautiful
b. Crowded
c. Awful
d. Cozy
TRANSCRIPTION : A TERRIBLE HOTEL
Anna : This hotel is so old.
Christina : It's not that bad.
Anna : What do you mean? This place is awful.
Christina : I have seen worse hotels. Stop complaining.
Anna : There is a bug in my bed.
Christina : Ok. This place is pretty bad.