Assessment method-based instructions and guidelines:

Skills Test
Assessment type

• Skills Test - Identify business risks and to apply established risk management processes

Instructions provided to the student:

Please refer to the Student Assessment Information Pack for full details on instructions and the pre-
assessment checklist that you should check before attempting any assessment task
Assessment task description:

• This is the second (2) assessment task you must successfully complete to be deemed
competent in this unit of competency.
• This assessment task is a Skills Test.
• This assessment task consists of four (4) practical demonstration activities.
▪ Activity 1: Identify risks
▪ Activity 2: Analyse and evaluate risks
▪ Activity 3: Treat risks
▪ Activity 4: Monitor and review the effectiveness of risk treatment/s
• You will receive your feedback within one (1) week, and you will be notified by your
trainer/assessor when your results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your
competence in this assessment task.

Applicable conditions:

• This skill test is untimed and is conducted as an open book assessment (this means you are
able to refer to your textbook or other learner materials during the test).
• You will be assessed independently on this assessment task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your skills,
techniques and knowledge to your trainer/assessor.
• Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:

• Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this
task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.

Location:

• This assessment task may be completed in:

BSBOPS403 Assessment 2 V1 Page 1 of 21

 ☐ a classroom
☒ learning management system (i.e. Moodle),
☐ workplace,
☐ or an independent learning environment.

• Your Trainer/Assessor will provide you with further information regarding the location for
completing this assessment task.

Purpose of the assessment

The purpose of this assessment task is to assess the student’s knowledge and skills essential to
identify business risks and to apply established risk management processesin a range of contexts
and industry settings.

• Skill to identify different types of organisational risks

• Skill to consult with stakeholders to analyse and evaluate risks
• Skill to implement control measures
• Skill to refer risks that are beyond own area of responsibility to others
• Skill to maintain risk management documentation.

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Simulated Environment

These instructions are to be followed if the student is unable to complete the assessment in a workplace
environment.

Assessment task instructions

• The purpose of this assessment task is to assess the students’ skills and knowledge essential to
identify business risks and to apply established risk management processes to a defined area of
operations.
• The training organisation must ensure that the simulated workplace is in accordance with the
requirements specified.
• The student will take on the role of the manager at the training organisation.
• The student must use the templates provided to document their responses.
• The student must follow the word-limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.

Simulated environment requirements

Assessment task environment

This assessment task will be completed at your training organisation or a simulated environment
prepared by your training organisation.

The simulation environment consists of both the physical space and its contents (such as the equipment
and participants etc. The simulated environment is very much like a learning environment where a
student is able to practice, use and operate relevant industrial equipment, techniques, practices under
realistic workplace conditions.

Requirements for the workplace simulation environment

The trainer/assessor will ensure that the simulated workplace environment is sufficient to complete
this assessment task.

The simulated environment consists of:

• The training organisation as the workplace where the student will be required to complete their
job-related tasks and activities.

• The standard operating/workplace procedures related to the training organisation

• The trainer/assessor will provide the student with assistance throughout the assessment
activity.

The simulated environment must meet the following criteria:

Opportunities for the student to: Yes/No/NA

Follow standard operating/workplace procedures

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 Use up-to-date software and equipment

Work within stated timelines to meet deadlines

Gain experience in the challenges and complexities of dealing with multiple tasks

Experience prioritising competing tasks and dealing with contingencies

Workplace environment to work with others in a team

Workplace environment to sufficient to communicate with diverse groups

Workplace environment sufficient to work independently and manage workload

Resources, tools, and equipment requirements

The following resources, tools and equipment will be made available by the training organisation at the
workplace to complete this assessment task:

• Access to the simulated workplace to carry out the skills assessment

o Work team

o Conference hall/online tools such as zoom

o Workplace policies and procedures

• Legislation, regulations, standards and codes relating to business risk

• Workplace documentation on selected organisational risks.

Simulated workplace scenario

You are working as a manager in your training organisation. Recently, there have been occasions when
the business has not been able to identify the potential risks they face and hence failed to evaluate,
communicate, and address them. This has presented serious monetary and legal issues to your
organisation. The management has given you the responsibility to identify business risks and to apply
established risk management processes (AS/NZS ISO 31000:2009) in your area of work operations.
Roles and responsibilities

As part of your job role, you have the following job responsibilities:

BSBOPS403 Assessment 2 V1 Page 4 of 21

 • Identify the context for risk management and undertake risk identification

• Document the identified risks.

o Comply with AS/NZS ISO 31000:2009 and relevant legislation

o As per organisational policies and procedures, the identified risks must be documented
using risk register.

• Consult with stakeholders to evaluate and analyse risks and undertake risk categorisation

• Determine the level of risks and document analysis processes and outcomes

• Identify control measures for risks and evaluate the strengths and weaknesses of control
measures

• Refer risks outside of your supervisor, where required, according to policies and procedures

o As per the organisational policies and procedures, if the risks are relevant to the whole
of the organisation or having an impact beyond own work responsibilities and area of
operation; then these risks must be referred to the supervisor.

• Implement control measures for the personal area of operation and responsibilities

• Review the implemented treatments against measures of success and review the outcomes to
improve further treatment of risks

• Monitor and review management of risk in the personal area of operations

Task requirements

This assessment task requires you to demonstrate skills to identify business risks and to apply
established risk management processes in your area of work operations. You need to complete the
following activities:

• Activity 1: Identify risks

• Activity 2: Analyse and evaluate risks

• Activity 3: Treat risks

• Activity 4: Monitor and review the effectiveness of risk treatment/s

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Workplace Environment

These instructions are to be followed if the student is able to complete the assessment in an actual
workplace.

Assessment task instructions

• The purpose of this assessment task is to assess the students’ skills and knowledge essential to
identify business risks and to apply established risk management processes to a defined area of
operations.
• The workplace must be in accordance with the requirements specified.
• The student will take on the role of the manager at the training organisation.
• The student must use the templates provided to document their responses.
• The student must follow the word-limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.

Workplace requirements

Assessment task environment

This assessment task will be completed in your workplace.

The requirements for the workplace environment

The assessment task can be completed in the workplace if the student is currently working or has
access to a workplace meeting the assessment criteria.

The workplace must meet the following criteria:

Opportunities for students to: Yes/No/NA

Follow standard operating/workplace procedures

Use up-to-date software and equipment

Work within stated timelines to meet deadlines

Gain experience in the challenges and complexities of dealing with multiple tasks

Experience prioritising competing tasks and dealing with contingencies

Workplace environment to work with others in a team

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 Workplace environment to sufficient to communicate with diverse groups

Workplace sufficient to work independently and manage workload

Resources, tools, and equipment requirements

The following resources, tools and equipment will be made available by the training organisation at the
workplace to complete this assessment task:

• Access to the simulated workplace to carry out the skills assessment

o Work team

o Conference hall/online tools such as zoom

o Workplace policies and procedures

• Legislation, regulations, standards and codes relating to business risk

• Workplace documentation on selected organisational risks.

Simulated workplace scenario

You are working as a manager in your training organisation. Recently, there have been occasions when
the business has not been able to identify the potential risks they face and hence failed to evaluate,
communicate, and address them. This has presented serious monetary and legal issues to your
organisation. The management has given you the responsibility to identify business risks and to apply
established risk management processes (AS/NZS ISO 31000:2009) in your area of work operations.
Roles and responsibilities

As part of your job role, you have the following job responsibilities:

• Identify the context for risk management and undertake risk identification

• Document the identified risks.

o Comply with AS/NZS ISO 31000:2009 and relevant legislation

o As per organisational policies and procedures, the identified risks must be documented
using risk register.

• Consult with stakeholders to evaluate and analyse risks and undertake risk categorisation

• Determine the level of risks and document analysis processes and outcomes

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 • Identify control measures for risks and evaluate the strengths and weaknesses of control
measures

• Refer risks outside of your supervisor, where required, according to policies and procedures

o As per the organisational policies and procedures, if the risks are relevant to the whole
of the organisation or having an impact beyond own work responsibilities and area of
operation; then these risks must be referred to the supervisor.

• Implement control measures for the personal area of operation and responsibilities

• Review the implemented treatments against measures of success and review the outcomes to
improve further treatment of risks

• Monitor and review management of risk in the personal area of operations

Task requirements

This assessment task requires you to demonstrate skills to identify business risks and to apply
established risk management processes in your area of work operations. You need to complete the
following activities:

• Activity 1: Identify risks

• Activity 2: Analyse and evaluate risks

• Activity 3: Treat risks

• Activity 4: Monitor and review the effectiveness of risk treatment/s

BSBOPS403 Assessment 2 V1 Page 8 of 21

Assessment Task 2: Skills Test
Skills Test:

This assessment task requires you to demonstrate skills to identify business risks and to apply established
risk management processes in your area of work operations.

To do so, you need to complete the following activities:

• Activity 1: Identify risks

• Activity 2: Analyse and evaluate risks

• Activity 3: Treat risks

• Activity 4: Monitor and review the effectiveness of risk treatment/s

BSBOPS403 Assessment 2 V1 Page 9 of 21

Assessment activities

Activity 1: identify risks

Description of the activity

This activity requires you to identify different types of organisational risks. To identify different types of
organisational risks, you need to evaluate your day-to-day operations and documents relevant to the
work operations.

When identifying risks, you must:

• Identify the context for risk management, i.e. type of risk and its impact.
• Undertake risk identification and document and five (5) organisational risks in accordance with
relevant policies, procedures, legislation and standards.
o Use the “Risk Register template” provided.

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Activity 2: Analyse and evaluate risks

Activity context

The risks have been identified. The management wants you to analyse and evaluate risks in consultation
with your supervisor and senior manager.

Description of the activity

This activity is a continuation of Activity 1. This activity requires you to arrange a meeting with your
supervisor and senior manager.

Note:

If this assessment task is completed at the training organisation, the trainer/assessor will assign the
roles of the stakeholders to the staff members.

If the assessment task is completed at the workplace, the trainer/assessor will nominate the roles to
your staff members.

The purpose of each meeting is to analyse and evaluate risks in consultation with the stakeholders.

Before the meeting, you are required to develop a meeting agenda and send an e-mail to the staff
members to invite them to the meeting.

The meeting agenda must be prepared, considering the objectives of the meeting and using the template
provided. The meeting agenda must discuss the purpose of the meeting and provide details regarding
the place, date and time of the meeting.

After preparing the meeting agenda, you are then required to send an e-mail to the staff members to
invite them to the meeting.

Guidelines for writing the e-mail:

• Ensure the text written in the e-mail is grammatically correct and free of errors.
• Use business style writing.
• The text must provide a summary of the attachment.
• Attach meeting agenda to the e-mail.

After e-mailing the meeting agenda to the participants of the meeting, you are then required to conduct
a meeting with them.

When conducting the meeting, you must demonstrate effective and communication skills at all times:

• Use formal communication style, encouraging and respectful tone

• Ask questions to clarify and confirm understanding

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 • Listen actively
• Understand the information needs of others
• Adapt communication to suit the audience
• Answer questions clearly and concisely
• Use non-verbal communication skills that encourage discussion and feedback: nodding, smiling,
eye contact

During the meeting, you must:

• Welcome the participants

• Provide an introduction to the meeting’s purpose
• Discuss the organisational risks identified in Activity 1.
• Consult with them to evaluate and analyse risks
o Discuss the likelihood and seriousness of the risks identified.
o Undertake risk categorisation and determine the level of risk
▪ Determine the level of risks.
▪ Assess likelihood and seriousness.
▪ Calculate the risk rating.
o Discuss the target risk ratings to measure the success of controls implemented.
o Discuss the possible control measures to achieve the target ratings
• Provide an opportunity for discussion.
o Listen and comprehend information from a variety of spoken exchanges with the
participants of the meeting
o Provide an opportunity for the audience to ask questions
o Respond to questions.
o Acknowledge and respond to differences in opinions.
• Document the outcomes of analysis and evaluation in the “Risk Register” template provided.

Close the meeting:

• Summarise the agreed outcomes

After the meeting, you must provide summary outcomes of the meeting using the meeting minutes
template provided.

After preparing the meeting minutes, send an e-mail to the attendees of the meeting.

Guidelines for writing the e-mail:

• Ensure the text written in the e-mail is grammatically correct and free of errors.
• Use business style writing.
• The text must provide a summary of the attachment.
• Attach meeting minutes to the e-mail.

BSBOPS403 Assessment 2 V1 Page 12 of 21

Evidence to be submitted:

• Meeting agenda and meeting minutes

• Risk register

Meeting agenda template 1:

Date/Time:

Location:

Chairperson:

Meeting Attendees:

Full names and roles

Agenda Item/Topic Discussion/Outcomes Action Officer Due Date

Welcome

(Agenda item 1)

Topic?

(Agenda item 2)

Topic?

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 (Agenda item 3)

Topic?

Summary Overall Summary

Decision/s

Action/s if any

Next Meeting Time/date

Meeting closed at:

Minutes are a true and Approved/confirmed by whom?

accurate record of the
meeting

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Meeting minutes template 1:

Minutes of Meeting

Meeting Objective:

Attendees:

Venue:

Date:

No. Points Discussed Actions Target Date

Suggested

Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4:

BSBOPS403 Assessment 2 V1 Page 15 of 21

Activity 3: Treat risks

Description of the activity

This activity is a continuation of Activity 2.

This activity requires you to identify and evaluate the control measures to treat at least three (3) identified
risks and develop a “risk treatment and implementation plan”.

To do so, you need to:

• Determine appropriate control measures for risks and assess for strengths and weaknesses.
• Prepare a “risk treatment plan and implementation plan”.
o Choose the control measures/mitigation actions for own area of operation and/or
responsibilities.
o Document:
▪ Responsibility for mitigation action(s)
• Refer risks relevant to the whole of the organisation or having an impact
beyond own work responsibilities and area of operation to others as per
established policies and procedures.
▪ Cost
▪ Timeline for mitigation action(s)/control measure
▪ Reporting and monitoring requirements

Note: You must use the “risk treatment and implementation plan” template provided to
document your response.

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Activity 4: Monitor and review the effectiveness of risk treatment/s
Activity context

The control measures have been implemented. The management wants you to monitor and review the
effectiveness of risk treatment/s to ensure that the risks are managed effectively, and desired risk ratings
are achieved.

Description of the activity

This activity is a continuation of Activity 3. This activity will be completed after the implementation of
the risk controls/mitigation actions documented in the risk treatment and implementation plan.

To monitor and review the effectiveness of risk treatment/s, you must:

• Monitor and review management of risk in the personal area of operation

• Review implemented treatments against measures of success (Target risk ratings – As per the
risk register)
• Review results and document further control measures to improve the treatment of risks

After reviewing the results against the target risk ratings, you must then complete the evaluation
template provided.

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Evaluation template:

Target Risk Assessment – After treatments Actual risk Further control

rating measures

Target Risk Target Risk Target Risk Rating

Consequence Likelihood

BSBOPS403 Assessment 2 V1 Page 18 of 21

Appendix B: Learner Evaluation Form
Please complete this evaluation form as thoroughly as you can, in order for us to continuously improve
our training quality. The purpose of the evaluation form is to evaluate the areas below:

• logistics and support

• facilitation
• training material
• assessment

Your honest and detailed input is therefore, of great value to us, and we appreciate your assistance in
completing this evaluation form!

Unit of Trainer/Assessor
Competency Name
Name

Student Name Dates of Training

(Optional)

Employer/Work Date of
site (if Evaluation
applicable)

A Logistics and Support Evaluation

No. Criteria/Question

Strongly Agree
Disagree

Disagree
Strongly

Neutral

Agree

1 The communication regarding the required

attendance and time to study to pass this unit
was correct
2 The staff were efficient and helpful.
3 The training equipment and material used was
effective and prepared.
4 The training venue was conducive to learning
(set-up for convenience of students,
comfortable in terms of temperature, etc.)

Additional Comments on Logistics and Support

BSBOPS403 Assessment 2 V1 Page 19 of 21

 No. Criteria/Question

Disagree

Disagree
Strongly

Strongly
Neutral

Agree

Agree
B Trainer/Assessor Evaluation
1 The trainer/assessor was prepared and
knowledgeable on the subject of the program
2 The trainer/assessor encouraged student
participation and input
3 The trainer/assessor made use of a variety of
methods, exercises, activities and discussions
4 The trainer/assessor used the material in a
structured and effective manner
5 The trainer/assessor was approachable and
respectful of the learners
6 The trainer/assessor was punctual and kept to
the schedule
7 The trainer/assessor was easy to understand
and used the correct language

Additional Comments on Training

BSBOPS403 Assessment 2 V1 Page 20 of 21

 No. Criteria/Question

Disagree

Disagree
Strongly

Strongly
Neutral

Agree

Agree
C Learning Evaluation
1 The learning outcomes of the unit are
relevant and suitable.
2 The content of the unit was relevant
and suitable for the target group.
3 The length of the training was suitable
for the unit.
4 The learning material assisted in the
learning of new knowledge and skills
to apply in a practical manner.
5 The learning material was free from
spelling and grammar errors
6 Handouts and exercises were clear,
concise and relevant to the outcomes
and content.
7 Learning material was generally of a
high standard, and user-friendly
Additional Comments on Learning Evaluation

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