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  • Consumer Rights and Responsibilities B

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    Shaira Miñoza
    8 views2 pages
    The document outlines consumer rights and responsibilities when making purchases from traders. It lists 6 key rights that consumers have: 1) to receive goods that are of acceptable quality and fit for purpose, 2) to receive goods that are fit for any particular purpose discussed with the seller, 3) to receive redress if goods do not meet guarantees or are faulty, 4) not to be misled or deceived about goods, 5) to receive goods that are safe to use, and 6) to receive redress if goods are short in weight or measure. It also lists responsibilities of consumers, such as paying for goods, using goods as intended, not misleading sellers, and seeking redress promptly. Examples are provided for some rights.

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    Consumer-rights-and-responsibilities-B

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    The document outlines consumer rights and responsibilities when making purchases from traders. It lists 6 key rights that consumers have: 1) to receive goods that are of acceptable quality and fit for purpose, 2) to receive goods that are fit for any particular purpose discussed with the seller, 3) to receive redress if goods do not meet guarantees or are faulty, 4) not to be misled or deceived about goods, 5) to receive goods that are safe to use, and 6) to receive redress if goods are short in weight or measure. It also lists responsibilities of consumers, such as paying for goods, using goods as intended, not misleading sellers, and seeking redress promptly. Examples are provided for some rights.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views2 pages

    Consumer Rights and Responsibilities B

    Uploaded by

    Shaira Miñoza
    The document outlines consumer rights and responsibilities when making purchases from traders. It lists 6 key rights that consumers have: 1) to receive goods that are of acceptable quality and fit for purpose, 2) to receive goods that are fit for any particular purpose discussed with the seller, 3) to receive redress if goods do not meet guarantees or are faulty, 4) not to be misled or deceived about goods, 5) to receive goods that are safe to use, and 6) to receive redress if goods are short in weight or measure. It also lists responsibilities of consumers, such as paying for goods, using goods as intended, not misleading sellers, and seeking redress promptly. Examples are provided for some rights.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Let’s learn

    Consumer rights and together....

    responsibilities chart

    Consumer rights Example of when this Example of when this Consumer


    Consumers have right will apply right will not apply responsibilities
    the right… Consumers have a
    responsibility to…

    1. to believe that the goods The new CD player It won’t apply if you • pay for the goods
    they purchase from a trader or services
    should play CDs. use the CD player as a
    will be of acceptable quality.
    football or drop it. • accurately describe
    to the seller the
    Acceptable quality includes
    purpose they intend
    goods being fit for normal
    to use the purchase
    purpose (use), safe, durable
    for (where possible)
    (able to last), and free from
    minor defects (problems). • use the good or service
    for the purpose (use)
    2. to believe that the goods it is intended for
    they purchase from a trader
    • use the good or
    are fit for the particular
    service in a suitable
    purpose (use) that the
    and safe way
    consumer has discussed with
    the seller. • not to seek redress if
    the goods or services
    3. to redress (to have the have a problem that
    problem ‘put right’) if the is accidentally or
    goods and services they have deliberately caused
    purchased fail to meet their by the misuse by
    guarantees (eg, if the goods the consumer
    are faulty).
    • not mislead the seller

    4. to expect NOT to be misled • not misrepresent or lie


    or deceived (tricked or lied to) about issues relating
    about the goods or services to the transaction
    they are buying.
    • seek redress as quickly
    as possible.
    5. to expect that the goods
    they purchase will be safe to
    use.

    6. of redress (to have the


    problem ‘put right’) if the
    goods they purchase are short
    weight or measure.
    Let’s learn

    Consumer rights and together....

    responsibilities chart

    Consumer rights Example of when this Example of when this Consumer


    Consumers have right will apply right will not apply responsibilities
    the right… Consumers have a
    responsibility to…

    1. to believe that the goods • pay for the goods


    they purchase from a trader or services
    will be of acceptable quality.
    • accurately describe
    to the seller the
    Acceptable quality includes
    purpose they intend
    goods being fit for normal
    to use the purchase
    purpose (use), safe, durable
    for (where possible)
    (able to last), and free from
    minor defects (problems). • use the good or service
    for the purpose (use)
    2. to believe that the goods it is intended for
    they purchase from a trader
    • use the good or
    are fit for the particular
    service in a suitable
    purpose (use) that the
    and safe way
    consumer has discussed with
    the seller. • not to seek redress if
    the goods or services
    3. to redress (to have the have a problem that
    problem ‘put right’) if the is accidentally or
    goods and services they have deliberately caused
    purchased fail to meet their by the misuse by
    guarantees (eg, if the goods the consumer
    are faulty).
    • not mislead the seller

    4. to expect NOT to be misled • not misrepresent or lie


    or deceived (tricked or lied to) about issues relating
    about the goods or services to the transaction
    they are buying.
    • seek redress as quickly
    as possible.
    5. to expect that the goods
    they purchase will be safe to
    use.

    6. of redress (to have the


    problem ‘put right’) if the
    goods they purchase are short
    weight or measure.

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