Professional Documents
Culture Documents
Consumer Protection Part-2
Consumer Protection Part-2
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Consumers .
be taken
away .
the quality .
quantity purity
. .
The
producer must
supply
all the relevant info .
at
a suitable place .
to make choice
3.
Right
has the
Every consumer
right
and services
to choose the goods
of their
likings .
heard
then he has the
right to be .
to this
According .
the consumer has
the
right to
get compensation or seek
redressal
against unfair trade practices
.
This justice to
right assures consumer
against exploitation .
Includes : -
6 .
It is the
responsibility of the consumer
to acquire the
knowledge and skills to
be informed to customers .
2. Cautious Consumer :
Consumer insist
must on getting
full information on the
quality ,
quantity .
utility price
. .
Of the goods
or services .
3. Filing complaints for the
µ
site "
"
consumers
the loss he
shouldn't
suffers .
ignores
µ for
Instead he,
should file complaints
Problem :
Supply of substandard
goods .
adulterated
products
and Duplicated product .
ISI mark .
Ag mark . ISO etc
5. Do not get carried away by Advertising
of Product
Must
compare Actual use the
an Evidence of Purchase
that can be used at the
time of filing the complaint .
Remedies Available
d. Compensation of loss or
injury suffered .
t . District Commission :
A president and 4
Panel :
other member
Entertain complaints
Jurisdiction .
10 crore .
1 Role of
-
consumer
- - organisation
-
and NGO
-
-
Most Popular
consumer organisation I
4 .
Common cause
1- .
Educating the
villagers / general
public about consumer
rights .
3.
Filing complaint on behalf of consumers