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Global Customer

Summit 2011
A world of opportunity. Start here.
June 6 – 8, 2011
Danbury and Shelton, CT

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Table of contents
The Pitney Bowes Company Story
4 Our story
6 Customer Communications Management
8 The viable technology provider

Innovation
10 Pitney Bowes: 1920-2010

DMT Solutions
20 Output Management solutions
24 Production Print solutions
30 Mail Finishing solutions
38 Sorting solutions
44 ADF solutions
48 Service solutions


Brilliant Communication Awards
52 Awards

DMT Solution Showcase


56 DMT showcase areas
57 DMT partners

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The Pitney Bowes Company Story

Our story
We help businesses understand their customers and prospects better, so they can communicate more
effectively using the most effective mix of channels—web, email, mail, text and call centers—to form
personal connections that build long-term relationships and ensure business success.

The value we deliver


People today receive an overwhelming number of messages through a growing number of channels.
Pitney Bowes is helping businesses make sure their communications get the attention of their customers
and prospects. We also enable businesses to engage their customers on the customers’ own terms, which
is critical when consumers are confronted with so many choices.
• To help our customers grow, we help them gain deeper insights into their customers and use these
insights to create more personal communications that really speak to their customers and create great
customer experiences.
• To help our customers improve efficiency in the creation and management of their communications, we
provide products to automate their mail-and-print operations and streamline the flow of documents and
data critical to running their business and to serving their customers. We also offer a broad range of
managed services, so they can free organizational resources for their core business.
• To help overwhelmed consumers take charge of their lives, we’ve introduced the Volly™ secure digital
delivery service that allows them to pay bills, browse their favorite catalogs and keep track of coupons,
all from one secure location.

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The Pitney Bowes Company Story
Our capabilities
We deliver this value through a range of software, hardware and services, coupled with deep knowledge
of customer communications and a long tradition of innovation.

Innovation
You probably know us as the leader in mail. Our mission has always been broader: To improve business
communications and facilitate global commerce.

We are a company built on innovation. We introduced the postage meter in 1920 and have been responsible
for virtually every technological breakthrough in the mailing industry since, including remote postage
downloading, Internet postage and networked digital mailing systems.

We have used this expertise as a foundation to expand into new areas like data quality, location intelligence
and predictive analytics. Today we are a multi-billion dollar technology company with two million customers
around the world.

Our values
We hold ourselves to the highest standards of corporate citizenship, demonstrated in our business
practices, progressive HR policies and our support for the communities where we do business.

These core values are the foundation for the value we deliver to our customers, employees, shareholders and the
community at large. They enable our financial success, and they underlie the trust these stakeholders place
in us every day.

Why Pitney Bowes?


We help our customers build stronger customer relationships, create more effective communications
and streamline their operations, so they can grow and be more efficient.

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The Pitney Bowes Company Story

Customer Communications Management


Pitney Bowes is the leader in customer communications management. We define CCM as solutions for creating
more powerful communications that fully engage their customers and prospects—the key to building long-term
customer relationships and driving profitable growth.

CCM consists of three broad solution sets which we can implement as point solutions or as part of an integrated,
end-to-end CCM solution. Our experts can also advise you on a total customer communications strategy and help
you implement.

Understanding customers
Improve the quality of your data and understand your customers better so you can fully engage them
Business success begins with finding the right customers and understanding enough about them to capture their
attention and get them to act—whether it’s to make a purchase, sign up for benefits or just visit your website.
With our business intelligence, predictive analytics and data quality solutions, companies can do more with the
information they already have:
• Connect transactional data points to get a more complete picture of a customer.
• Model consumer behavior to improve sales and marketing results.
• Find prospects who match the profile of their most profitable customers.

Improving essential communications


Create more powerful customer communications while reducing your production costs
Your physical and digital communications are what connect you and your customers—and represent a significant
investment. Our superior technology helps you achieve the operational reliability, efficiency and security you need
to create multichannel communications of the highest quality, at the lowest cost possible. Your organization can
also free up resources by having our experts manage all its customer communication needs.

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The Pitney Bowes Company Story
Our solutions help your communications
get results, with messages tailored for each
customer and delivered through the most effective
combination of channels–the mail, email or a
mobile device, or the Web.

Improving the customer experience


Turn your customer communications into two-way
conversations
We help businesses listen. Because the best
communications are two-way conversations.
Our software can keep everyone in an organization
up to date on every interaction a customer ever
had with the organization, whatever the
channel. So a call-center representative, for
example, will know if the customer she’s talking
with just received a credit card offer in the mail.
Our real-time decision tools go far beyond the
“Customers-who-bought-this-also-bought-that”
variety to actually assess what a particular
individual might be interested in right now.
As a result, our solutions don’t just drive product
sales, but also long-term customer loyalty
and profitability.

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The Pitney Bowes Company Story

Pitney Bowes, the viable technology provider


The viability of technology providers is a critical consideration in selecting firms to provide solutions and
services. At Pitney Bowes, we manage our business to deliver smart and secure solutions backed by our
financial strength in order to grow with our customers for the long term.
• Pitney Bowes is one of the largest companies in the customer communications management industry.
In 2010, annual revenue was USD$5.4 billion.
• Free cash flow for 2010 was USD$961 million, and the company estimates it will generate between
USD$750 and USD$850 million in free cash flow in 2011.
• For more than 20 years, Pitney Bowes Financial Services International (PBFSI), a wholly owned
subsidiary, has been providing high-quality financial services for Pitney Bowes offerings to
Pitney Bowes customers throughout the international marketplace.
• The company has increased its dividend each year for the past 29 years, including 2011.
• Pitney Bowes continues to invest in R&D. In 2010, our R&D investment was USD$156 million.
Advanced technology is a key to the firm’s success, and it continues to be on the forefront of innovation
as a result of this financial commitment.
• The company ranks as number 375 in the 2010 Fortune 500—the annual ranking of America’s largest
firms. Pitney Bowes first joined the Fortune 500 in 1962.
• As of December 31, 2010, 70 percent of Pitney Bowes revenues were generated in the United States,
and 30 percent in the rest of the world.

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The Pitney Bowes Company Story
• Pitney Bowes has been listed on the New York
Stock Exchange since 1950, and has been a
component of the S&P 500 Stock Index continually
since 1957.
• Pitney Bowes has a large and diverse customer
base with two million customers worldwide.
• 2010 was the 90th Anniversary of incorporation
of Pitney Bowes.

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1920
Innovation

Delivering more than 90 years of innovation, Pitney Bowes provides software,


hardware and services that integrate physical and digital communications
channels. Long known for making customers more productive,
Pitney Bowes is increasingly helping companies grow their business
through advanced customer communications management.

The company’s founding was based on


the invention of the postage meter at the
beginning of the 20th century, and our
steady stream of innovation in physical
and digital technologies continues in the
21st century.

Pitney Bowes was founded by Arthur Pitney


and Walter Bowes in Stamford, Connecticut
around the innovative postage meter,
which had to be approved by the U.S.
Congress because it printed currency.
Arthur H. Pitney Walter H. Bowes

First official postage


meter setting in
the United States.

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1930

Innovation
During the 30’s, metered mail grew from $32
million in postal revenue to nearly $190 million.

The company expanded its product line offerings to


include the omni-denomination meter to print
postage from ½ cent to $99.00.

A Mark of Product Excellence


A Pledge of Postal service

Pitney Bowes’s business was mail, and


like the mail it reached nationwide.
Sales and service forces covered the
country and gathered once a year for
leadership conferences. In 1938, top
performers gathered in the Berkshires
in western Massachusetts.

Today, Pitney Bowes has The Model A mailing


2 million customers and machine which housed the
processes $20 billion in Model M postage meter.
postage funds a year.

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1940
Innovation

Walter H. Wheeler, Jr. did not give his name to the company,
but he gave it much of his enduring character. He was a
talented individual and, as a business leader, was well
matched to the challenges and opportunities of his era.

Women were nearly 40% of the


Walter H. Wheeler, Jr.
workforce at the Stamford plant
where 28 different war products
were manufactured.
The “DM” desk model was the
first mass-market postage meter.

The “R” line meters and


mailing machines were
introduced for large,
medium and small mailers.

“Scrap for Victory” drive


produced 50 tons of metal
for war materials.

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1950

Innovation
Pitney Bowes became publicly traded on the
New York Stock Exchange. With nearly 3,000
employees, the company’s revenue was over $20
million in 1950, a 17% increase in just one year.

The first automatic mail-sorting


machine was developed for the
U.S. Postal Service.

Pitney Bowes unveils the


“5000” series—a smaller,
faster, omni-denominational
meter and mailing machine.

Today, Pitney Bowes sorters leverage best-in-class technology with seamless data and workflow integration
to deliver greater postage and operational savings. Sorting more types of mail—from postcards and letters
to flats, small parcels, even poly wrap® and irregular shaped pieces—for multiple savings opportunities.

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1960
Innovation

Pitney Bowes
Growth in business mail leads joins FORTUNE
to the implementation of the Magazine’s list
zip code system in 1963. of FORTUNE 500
Companies.
The TOUCHMATIC was the first
mailing machine of its kind in
the history of metered mail.

The Mailomat “self- The 1961


service post office.” mail inserter.

Electrostatic desk-
top copiers join the
product line.
Today, the Intelligent Mail® barcode allows
companies to improve tracking and have free
address correction services; mailers who use
the full-service barcode option can also earn
greater USPS® discounts on qualified mail.

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1970

Innovation
Pitney Bowes continued its
geographic expansion in
the Asia Pacific region.

Acquisition
of Dictaphone
Corporation.

In 1976, the Pitney Bowes Credit Corp.


was formed, providing customers with Adoption of a new logo, symbolizing
Robert Pitney’s invention financing and payment solutions. the intersection of paper-based and
was the precursor to electronic communications.
Postage by Phone.®

Today, the remote In 1968, Pitney Bowes acquired


downloading system is the Monarch Marking System
one of the world’s largest Company, which would produce
cryptography applications, the first barcode equipment for
securely handling over retail trade use.
$20 billion worldwide.
Technological renewal meant
applying electronics to functions
that for 50 years had been
performed mechanically.

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1980
Innovation

Pitney Bowes continued to expand in


Asia Pacific with an office in Japan and
the company’s Chairman traveled to
China to sign a trade agreement.

In 1987, the 3100


series inserter The company expanded its service
could collate, offerings with the creation of
insert enclosures, Pitney Bowes Management Services.
seal, count, and
stack envelopes
in one uninter-
ruped operation.
A full line of
facsimile products
offered nationwide
coverage.

In 1980, Pitney Bowes was 60-years-old and highly successful. It began a process of
renewal that would match historic strengths to future challenges. A symbol of this
determination was a new corporate headquarters designed by I.M. Pei & Partners.

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1990

Innovation
Purchase PowerTM is introduced, providing
financing for equipment, services and
postage to customers worldwide.

Decision to divest Dictaphone and


Monarch and focus on core businesses.

Today, Pitney Bowes


finances over $2 billion The launch of the Personal Post OfficeTM
in equipment and increases demand for Pitney Bowes products
postage globally. among the small and home-office markets.
In the same year, the company introduces
Purchase Power®, which revolutionizes how
businesses pay for postage.

Grand opening of the


Technology Center in
Shelton, CT

A new age of integrated mail processing begins with the launch of


the Paragon® system, which automatically calculated and affixed
postage based on weight and size of mail.

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2000
Innovation

During a decade of tremendous expansion, the company invested in


over 90 acquisitions and expanded its portfolio of offerings in areas
such as mail services, location intelligence, software and printing.

Pitney Bowes launches the


IntelliJet™ Printing System,
a new production color
printing system for high-
volume transactional mailers.

APSTM Series Advanced Productivity System


integrates with DFWorksTM suite for online
management of all document processes.
Pitney Bowes is recognized as one of
the world’s largest software companies
according to Software Magazine.
IntelliLinkTM software for the
DM SeriesTM Digital Mailing
Systems is introduced.
DM 200® Digital
Mailing System

Pitney Bowes becomes MapInfo, a provider of location


the largest provider of mail intelligence solutions, is
presort services in the U.S., acquired by Pitney Bowes
aggregating outbound mail
from many organizations In 2004, Group 1® Software is
and enabling more mailers acquired, expanding our presence
to enjoy the benefits of in customer communication
postage discounts. management software.

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2010

Innovation
To celebrate its 90th anniversary
on April 23, 2010, Chairman
Murray Martin and the corporate
officers rang the closing bell of
the New York Stock Exchange.

Pitney Bowes launches Volly™ secure


digital delivery service, a new cloud-based
digital mail communications platform.

Pitney Bowes introduces the Connect+™


Customer Communications Series
to help organizations deliver more
powerful messages.

Pitney Bowes acquires Portrait Software plc, Oxfordshire, UK;


provides customer communications management software
to enhance existing customer analytics and relationship
management systems.
Pitney Bowes is recognized by the Pitney Bowes is now a global enterprise deriving 30% of its
Ethisphere Institute as one of the revenue from outside the United States.
World’s Most Ethical Companies in
2010 for the fourth year in a row. Pitney Bowes Healthcare Pitney Bowes’s software division based in India earned recognition
Customer Communications as one of India’s Top 50 Best Companies to Work For in 2010
Management is launched. by the Great Place to Work® Institute.

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DMT Solutions: Output Management
Innovative output
management solutions
With Pitney Bowes Production Intelligence® Output Management solutions you
can have your customer communications stream any way you like it. Whether you
are taking your first steps toward a White Paper Factory™, adding integrity to your
document production process, responding to customer-driven channel demands,
or improving the efficiency of a mixed shop of output and mail finishing devices,
Pitney Bowes Production Intelligence packs the power you need to meet these
requirements with ease.

Pitney Bowes Production Intelligence Output Management solutions can help


you unlock the value of your legacy and modern applications in ways you never
thought possible.

Take a fresh look.

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DMT Solutions: Output Management

Add value to documents, accelerate productivity


and improve integrity
Real time “any-to-any” print stream transformation
Output device management doesn’t make the headlines, but it is where we got our start in Production Intelligence®
and it can be critical to a well functioning document production operation. Our open, industrial strength Output
Management solution set incorporates flexible print stream transformation, centralized resource management
and output device independence. It frees users from proprietary print streams and vendors, helping you to tailor a
solution to meet your business output needs—including both printed statements and electronic delivery.

Break your reliance on preprint


Saying goodbye to pre-printed forms and starting each job with blank paper and/or white envelopes might be easier
than you think. The reasons are simple enough: inkjet technology now delivers the speed, print quality and per
piece affordability that mailers demand. By combining high-performance printing
with data-driven, high-integrity Production Intelligence® Output Enhancement
software, our solutions can help you move gradually—or quickly—to a White Paper
Factory™ environment at any point in your value chain. Let us help you get started.

Add integrity, right from the start


The first step to being able to account for everything in your mail production
environment is—quite simply—knowing in advance what you are counting. Our
Production Intelligence® Output Enhancement software helps you create
integrity where none existed, by assigning an identity to every piece of each
document in your mailstream, creating a corresponding 2D barcode
that will be included with each piece you print, then giving that
information to your mail finishing equipment so it can confirm
its work as it goes. Everyone likes being “in the know”, even your inserters.
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DMT Solutions: Output Management
Products NEW! Sell transactional document
• P/I™ Output Manager white space to third party advertisers
• P/I™ Enterprise Manager Enhance your buckslip or insert revenue program
• P/I™ Output Enhancement by selling existing white space on your transactional
• P/I™ Wizard documents to third party advertisers. Simply make
your statements available on our new Web portal,
• P/I™ OfficeMail
review and approve requests by advertisers, then
Selected capabilities watch the extra revenue roll in.
• Print any application on any printer
The Web portal finds and identifies available white
• Intelligently split jobs to balance workloads over multiple
space on your documents and creates
printers, even over multiple locations targeting information based on psycho
• Centralize printer control, resource management and demographic profiling information.
job-level accounting
• Meet demands for multi channel communications
• Add 2D barcodes needed for high integrity mail finishing
• Integrate with ADF control systems
• Integrate with address presort and cleansing applications
prior to printing
• Merge smaller jobs into a single large job
• Replace POSTNET with Intelligent Mail® barcodes to meet
USPS requirements
• Reformat documents to streamline downstream processing
• Eliminate preprinted forms with offset shell replacement
• Enhance documents by adding color and/or graphics
Third party advertisers brought to the table by Media Horizons, our
industry leading media broker partner. Web portal currently available
within the United States only.
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DMT Solutions: Production Print
DMT solutions
Make a brilliant statement
for your bottom line
To produce accurate, meaningful, timely customer communications effectively and
efficiently requires a smart approach to the entire process. That’s where partnering
with Pitney Bowes can provide a unique advantage. We unify your production
environment to optimize the effectiveness of your transactional mail operations
with essential hardware, software and services that make print and mail an
end-to-end process.

Pitney Bowes IntelliJet™ Printing System family offers a brilliant combination of


industry leading print speed, color inkjet quality and web format size, to help you
to produce higher quality, full-color transactional documents faster and at a lower
cost. When you link this proven performance, high productivity and throughput
to Pitney Bowes Production Intelligence® Output Management software and mail
finishing systems, you will optimize efficiencies across the entire process. We can
improve operational performance, help you build stronger customer relationships
and drive better business results.

Take a closer look.

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DMT Solutions: Production Print

IntelliJet 20™ Printing System


It’s time to make your move
The Pitney Bowes® IntelliJet 20™ Printing System brings Color, without compromise
business-building flexibility to your production floor. Designed Backed by a strategic alliance between
Pitney Bowes and HP, the IntelliJet™
to meet the needs of transactional print and mail operations,
Printing System family leverages
the system is sized to replace—and outperform—existing proven HP inkjet technology and
toner-based monochrome devices so you can grow volumes HP Bonding Agent to produce
without growing footprint. The IntelliJet 20 also provides a high-value, high-volume customer
simple and accelerated path to color within the same system. communications.
With IntelliJet, every job is fully optimized for high-speed
inserting and mailing—and your business is positioned to
drive better bottom line results.
Capabilities
Easily migrate applications using Market-leading 1200 nozzles
a 20.5-inch (520.7 mm) web width per inch resolution and superior
Reliably print at speeds up to optical density
400 feet (122 m) per minute for Process 100% variable content
monochrome; 200 feet (61 m) with a powerful, scalable
per minute for full color IntelliJet™ Print Process Manager
Maximize throughput with IntelliJet™ Print Process
2-up processing of up to 872 Manager processes a range of
color impressions per minute; PDLs including Metacode, LCDS,
up to 1744 monochrome only APF, PS, PDF and PCL
impressions per minute Produce MICR print in-line with a
Produce up to 25 million letter- fully integrated imaging solution
sized color and up to 50 million Unrivaled service and support
monochrome only impressions when you need it, 24 x 7
per month
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DMT Solutions: Production Print
IntelliJet 30™ Printing System
Capitalize on colorful new opportunities
The innovative Pitney Bowes® IntelliJet 30™ Printing System Achieve peak operational performance
is specifically designed to drive improved results over your Pitney Bowes Production Intelligence®
software is built right into every IntelliJet
existing print and mail processes. A streamlined platform
solution giving you a streamlined platform
for unprecedented print and mail integration, the system will for unprecedented print and mail integration.
help you achieve new levels of productivity, optimization and You’ll gain high level synergies, improving
quality at a lower total cost of ownership. Not only can it make workflow, reducing costs, creating
a positive impact on your customer communications, it can efficiencies and enhancing the quality
make an utterly brilliant statement for your bottom line. of your customer communications.

Capabilities
Innovative 30-inch (762 mm) Meet demands for stricter qual-
web format ity will full-color, 1200 nozzles
Boost productivity printing at per inch resolution
speeds up to 600 feet (183 m) per IntelliJet™ Print Process
minute for full color variable jobs Manager processes a range
Maximize throughput processing of PDLs including Metacode,
3-up letter applications at up to LCDS, APF, PS, PDF and PCL
3,928 color impressions per min- Accept a wider range of paper
ute; 2-up letter applications up to from 40-350 gsm, including
2,618 impressions per minute plain, uncoated stocks—
Produce up to 100 million no pre-treating required
letter-size equivalent full-color Unrivaled service and support
impressions per month when you need it, 24 x 7
Produce in-line, fully integrated Enable 3-up printing that is
MICR checks optimized for mail finishing with
a seamless merge capability
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DMT Solutions: Production Print

IntelliJet 42™ Printing System


Ultimate lean print manufacturing
A brilliant combination of quality, format size and productivity. Unmatched productivity
The revolutionary Pitney Bowes® IntelliJet 42™ Printing System The optimum solution for continuous,
streamlined print and mail manu-
is uniquely designed to help high volume print manufacturing
facturing, the IntelliJet 42 Printing
environments achieve new levels of operational productivity. System is part of a tightly integrated
The system’s 42-inch web width and unprecedented throughput solution consisting of Pitney Bowes®
combine to deliver the ultimate in document manufacturing software, hardware and customer
productivity, opening the door for smart consolidation of support services.
resources. The IntelliJet 42 Printing System delivers on the
promise of lean print manufacturing.

Capabilities
Unprecedented transactional Meet demands for stricter
application flexibility with scalable quality will full-color, 1200
up to 42-inch (1067 mm) web format nozzles per inch resolution
Achieve ultimate productivity Scalable Printing Technology
printing at speeds up to 600 feet enables the highest quality
(183 m) per minute for full color thermal inkjet printing at the
variable jobs lowest total cost of ownership
Maximize throughput processing IntelliJet™ Print Process
4-up letter applications at up to Manager processes a range of
5,236 color impressions per min- PDLs including Metacode, LCDS,
ute; process two 2-up jobs at once APF, PS, PDF and PCL
Produce up to 140 million Automate roll changeover with
letter-size equivalent full-color optional zero-speed splicer
impressions per month

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DMT Solutions: Production Print
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DMT Solutions: Mail Finishing
A smart start to mail finishing
Pitney Bowes portfolio of high performance mail finishing solutions offers a unique
combination of productivity, flexibility and integrity. Whether you need to process a
complex billing application or just a simple marketing campaign, we have the right
solution that not only helps ensure the job gets done faster and with the highest level
of accuracy, but also at the lowest cost. 

Built-in intelligence can help you link these solutions to our Production Intelligence®
Output Management software, IntelliJet™ Printing systems, Postal Solutions and ADF
software to optimize efficiencies across the entire process. Pitney Bowes can improve
operational performance, help you build stronger customer relationships and drive
better business results.

Take a closer look.

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DMT Solutions: Mail Finishing

NEW mailstream Wrapper


The next generation mail finishing system
The NEW Pitney Bowes mailstream Wrapper combines Industry leaders deliver
innovation, intelligence and speed to redefine productivity breakthrough innovation
Developed in partnership with Sitma
and operational efficiency. Designed to process high volume
Machinery, the mailstream Wrapper
Transactional and Direct Marketing communications, this integrates Sitma’s innovative wrap
unique solution builds on the best-in-class capabilities of the technology into the existing workcell
high speed, high integrity MPS26 mail insertion system. With of the Pitney Bowes MPS26 high speed
the mailstream Wrapper, your business will be positioned to mail finishing system to produce high
achieve unprecedented levels of productivity and operational quality customer communications.
cost savings.

Capabilities
Mailpiece created with appear- End to End Integrated High
ance and features of traditional Integrity Mailpiece Tracking
envelope to include contoured flap Optimizes return on investment
and window with ability to upgrade existing
Process variable thickness Pitney Bowes MPS/APS systems
applications at speeds up to 26K Reduce material costs up to 40%
mailpieces per hour over traditional boxed envelopes
Increase productivity 20-25% Tight-web design enables in-line
by eliminating envelope insertion envelope printing
process
Increase operational efficiency
Compatible with industry and system uptime with high
proven MPS family of input, capacity envelope rolls containing
enclosure feeder, output and up to 60K envelopes
software options

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DMT Solutions: Mail Finishing
mailstream Productivity Series
Non-stop performance and reliability
Pitney Bowes mailstream Productivity Series (MPS) is a Built-in Production
scalable, intelligent high-speed mail finishing systems. Building Intelligence® software
Built-in data-rich reporting capabilities
on its solid, high integrity base you can build a system to meet
automatically collect the data you need
your exact requirements, utilizing cutsheet and continuous to make informed business decisions.
inputs, merging inputs, friction and rotary feeders, new wrapping The MPS lets you access multiple report
technology, color envelope printing, and more. Process your types and job statistics to evaluate
simple or complex applications on the system used by the your operations and identify potential
highest volume, highest integrity mailers worldwide. areas for change. Reports operate on a scalable platform with
machine-based or networked views and are fully enabled for
DFWorks® ADF integration to manage enterprise-wide workflow.

Capabilities
High Productivity Inputs eliminate High performance letter mail
speed degradation associated processing at speeds up to 26K/hr
with high page count applications High Speed Digital Meter
Supports OMR,BCR, 2D, OCR and Permit Printing
scanning; includes Line Scan Increase operational
capability efficiencies and mailpiece
NEW Auto Fold capability ensures effectiveness with the Print+
quick, consistent job setup and Messenger color and NEW
reduces risk of non-compliant mail monochrome inkjet system
High speed document merge End to End High Integrity
capability Mailpiece Tracking
Processes wide range of NEW Integrated, high
enclosure types with both Friction integrity, labor saving
and Rotary enclosure feeders Auto Traying solution

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DMT Solutions: Mail Finishing

Mailstream Evolution
TM

The smart approach to mail finishing


The Pitney Bowes Mailstream Evolution™ inserting system Faster letter to flats changeover
delivers high performance when you need it—every single Achieve the fastest changeover in the
industry with automated job setup,
day. Its flexible platform can be built to meet your current
automated fold plates, linescan
needs, and then easily expanded as your requirements grow. cameras which read all symbologies
Whether you have high or low page counts, cutsheet or anywhere on the input document,
continuous applications, open or closed face envelopes, we and material handling options that
can help you design a system that meets your exact business can rotate, flip or turn your collation.
needs with the highest possible productivity and integrity.

Capabilities
Letter mail processing (up to14K/hr) NEW Auto Fold capability
Flats mail processing (up to 9K/hr ensures quick, consistent
High Productivity Inputs eliminate job setup and reduces risk of
speed degradation associated non-compliant mail
with high page count applications Process broad range of
NEW High capacity Cut Sheet enclosure materials with low
Input with vacuum separation maintenance, modular servo
processes high value, high margin Rotary and Friction Feeders
statement applications Increase profitability and
NEW Continuous Form Cutter mailpiece effectiveness with
processes documents lengths the Print+ Messenger color and
between 3.5” to 14” NEW monochrome inkjet system
No Changeover Module Direct Connect Verify identifies
significantly reduces changeover and tracks each mailpiece
from letters to flats with filebased processing and
input scanning
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DMT Solutions: Mail Finishing
Mailstream Evolution
TM

Right sized to fit your operational needs


The best in class performance, flexibility and reliability of Small footprint
the Pitney Bowes Mailstream Evolution™ is now available in without compromise
Processing the most
a reduced footprint configuration to meet your mid-volume
challenging, high value customer
operational needs. Achieve consistent performance and communications is never in
increased operational efficiency with new automated job question with the industry proven
setup features. Designed to process a wide range of flexibility of the Mailstream
applications, this modular platform can be configured to Evolution. Your investment is
meet your current needs and upgraded to meet future protected with this scalable platform that allows you to start
out small and evolve to meet your future business needs.
requirements as your business grows.

Capabilities
Letter mail processing (up to12K/hr) Configurable transport available
Flats mail processing (up to 9K/hr) in 3 station increments
Continuous loading cut sheet Maintain system uptime with
feeder for processing simple, continuous load Rotary and
single page applications Friction Feeders
NEW Continuous Form Cutter Processes wide range of
processes documents lengths envelope sizes and styles
between 3.5” to 14 including executive, diagonal
Supports OMR,BCR, 2D, OCR and side seam
scanning; includes Line Scan Scalable, modular platform
capability configurable to meet your space
NEW Auto Fold capability ensures and application needs
quick, consistent job setup and Direct Connect control system
reduces risk of non-compliant mail for scalable integrity

35
DMT Solutions: Mail Finishing

FlowMaster® RS Inserting System


Superior flexibility and performance
The Pitney Bowes FlowMaster® RS Inserter will make your Improve your bottom line
operations more productive, more flexible and ultimately Add reporting intelligence with
Pitney Bowes iSiteTM Vision Solution.
more profitable. Its servo powered transports are field proven,
Options include simple output scanning,
in even the most demanding high volume environments, to job reconciliation, image archival,
keep running and running. The FlowMaster®RS handles a sitewide reporting and the ability to
wide range of materials and sizes. With its reliability and tie this information into our powerful
far-reaching versatility, the FlowMaster®RS system makes DFWorks® platform.
it easier to grow revenue and improve your bottom line.
Capabilities
Letter mail processing (up to16K/hr) Process wide-range of materials
Flats mail processing (up to 9K/hr including single-panel glossy,
Configurable with low standard folded, cross-folded
maintenance, modular servo newsletters, stitched booklets
Rotary and Friction Feeders Process high margin read and
NEW High capacity Cut Sheet print applications with flexible
Input with vacuum separation document scanning
processes high value, high margin NEW Increase profitability and
statement applications mailpiece effectiveness with
NEW Auto Fold capability ensures the Print+ Messenger color and
quick and consistent job setup monochrome inkjet system
NEW Next generation Bindery Speed Sort Output Conveyor
Interface automates manual enables easy identification of mail
tasks by integrating bindery and breaks for fast sorting
inserter operations iSiteTM Vision Solutions provide
intelligence, output scanning and
job reconciliation
36
DMT Solutions: Mail Finishing
Print+ MessengerTM Color Inkjet System
Personal, powerful, profitable communications
The innovative design of the Print+ MessengerTM full color A whole new media
printing system enables mailers to increase the effectiveness Turn the everyday business envelope into a whole new media—
a media that may have the highest readership of any in
of customer communications and achieve new levels of
advertising, because no
operational savings. Turn plain white envelopes into a revenue- one discards the mail
generating tool with one-to-one high-resolution graphics and without first looking at the
TransPromo messages. Combined with the ability to eliminate envelope. Use the outside
preprinted envelopes, reduce material inventory and commingle of the envelopes to drive
jobs, mailers can now transform their operations to deliver revenue opportunities.
significant results to the bottom line.

Capabilities
Full CMYK color printer Hot-swappable ink cartridges
(600x300 dpi) maximize system uptime
MPS - Letters (20K/hr) Intelligent variable thickness
MSE/FlowMaster - Letters (up to mechanism and Direct Connect
14 K/hr) Flats (9K/hr) software ensures consistent high
Print 100% variable images, logos print quality
and messages at speed with Optimizes return on investment
proprietary Print+ MessengerTM with ability to retrofit Print+
Controller Messenger to existing Pitney
Print+ Messenger Layout Designer Bowes systems
simplifies creation of dynamic Hot-swappable ink cartridges
envelope content maximizes system uptime
Fast drying dye-based ink ensures Self-servicing features neces-
high quality finished pieces sitate minimal printer expertise
within the mail finishing workcell
37
38
DMT Solutions: Sorting Solutions
Start here for
increased automation
Pitney Bowes sorters leverage best-in-class technology with seamless
data and workflow integration to deliver greater postage and operational
savings. Superior read rate performance and the ability to use printstream
data to perform an electronic first pass can help you qualify for greater
discounts and speeds delivery. Sorting more types of mail—from postcards
and letters to flats, small parcels, even Polywrap® sheets and irregular
shaped pieces—multiplies savings opportunities.

Pitney Bowes sorting technology and productivity solutions can help you
save more time and more money than you previously thought possible.

Take a closer look.

39
DMT Solutions: Sorting Solutions

EZ-Flats Sorting System


Low cost of entry for bundle-based savings

Flats discounts are now attainable for virtually any in-house Save more
mailer! Organizations mailing between 500 and 10,000 First- Looking for more ways to reduce costs? The EZ-Flats system is
now available as a labor-saving inbound system, integrating with
Class flats, Standard Mail flats or Bound Printed Matter each
your corporate database to help
day can take advantage of bundle based discounts in just one speed the accurate delivery of
sorting pass. Quick and easy to learn, this semi-automated mail to your internal customers.
solution combines an automatic front end process—including
reading, weighing, labeling and bin assignment—with a manual,
yet simplistic back-end process.

Capabilities
Sort Letters, Flats, Parcels, Bound Printed Matter
Irregular Shapes and (Regular, Single Piece
Polywrap® Sheets (1,400/hr) and Priority Mail®)
Bundle-based processing Intelligent Mail® Basic Service
USPS® Manifest In-Line Weighing
Parcels (Single Piece and In-line Labeling
Priority Mail) Handwritten Addresses
First-Class Mail (Flats, Single
® Inbound Sorting
Piece and Priority Mail®) Standard Mail® (Regular,
Non-Profit and Drop Ship)

40
DMT Solutions: Sorting Solutions
Reliant Sorting Solution*
TM

Mid-speed letter and flats processing with a small footprint

Reliant™ is redefining the ROI of in-house mail sorting by Maximizes your SPI* (Sorts per Inch)
providing a compact solution that delivers amazing throughput With its compact, single-sided footprint, the Reliant™ Sorting
Solution is an ideal solution for businesses where ROI—and
and outstanding functionality. Now companies with lower mail
space—are at a premium. At just 9’ 9” in length and 34 inches in
volumes can achieve the same efficiencies as high volume width, it fits through a standard door and can be placed against
mailers. Whether you’re sorting incoming or outgoing mail— a wall to minimize floor space. Also operates on standard
you can experience reduced operating costs, increased postal 120 volt outlet(s), so no special wiring required.
discounts, and improved productivity.

Capabilities
Sort Postcards (18K/hr),
Inbound Sorting
Letters (18K/hr) or
Business Flats (16K/hr) Lockbox Sorting
First-Class Mail® MERLIN® Standards Grading
Standard Mail® Handwritten Addresses
UMove Enabled In-line Weighing
Intelligent Mail Basic
® Selective Opener
and Full Service Doubles Detector

*Reliant™ Sorting Solution currently available within the United States only.

41
DMT Solutions: Sorting Solutions

VariSort Mixed Mail Sorter


TM

Flexible, high volume flats manifesting

The VariSort™ Mixed Mail Sorter automates difficult-to-sort Modular capabilities


flats—including Polywrap® sheets and irregular pieces— Start out with the size and processing capacity you need today
and quickly add more capabilities as your requirements grow.
and small parcels. It can help you take advantage of almost
Expansion modules can be rolled up
any sorting automation opportunity, so you can benefit from and online in just a few hours!
increased postage savings and accelerate your outgoing and
incoming mail delivery. It can sort up to 8,000 mailpieces per
hour, creating predictable SLAs, improved accuracy and
significantly reduced labor costs.

Capabilities
Sort Flats, Parcels, Irregular
Shapes and Polywrap Sheets Air Conditioning
(8K/hr) In-line Labeling
First-Class Mail® In-line Ink Jet Printing
Standard Mail® Drop Ship Track and Trace Integration
MERLIN® Standards Grading Handwritten Addresses
Intelligent Mail® Full Service Dimensional Measurements
Inbound Sorting Mailpiece Image Archival
Secure Separator Card Auto Tubbing with Automated
Machine Setup Conveyor Takeaway

42
DMT Solutions: Sorting Solutions
Vantage Sorting System
TM

Very high speed letter processing with innovative in-line options

The Vantage™ sorter combines speed, intelligence and Expanded automation


endurance for the highest overall throughput in the industry. The Vantage™ sorter is the first sorter which can include both an
in-line scale and meter, helping some organizations eliminate
Every individual part of its newly engineered front end was
offline metering and giving others the ability to accept mail from more
selected for high speeds and longevity, for more consistent sources. There are many other technology advantages—such as the
operation and less costly downtime. Innovative new feeder ability to obtain dimensional measurements
technology lets you sort mailpieces with a variety of for color and black envelopes—
thicknesses while maintaining a consistently high speed. which expand the types of
mail and services that
you can offer.

Capabilities
Sort Postcards (45K/hr)
and Letters (45K/hr) In-line Weighing
First-Class Mail® 2, 3 or 4 Pocket Tiers
Standard Mail Drop Ship
®
Selective Opener
MERLIN® Standards Grading Track and Trace Integration
Intelligent Mail Full Service
®
Handwritten Addresses
Inbound Sorting Positive Piece-Level Tracking
Local Video Encoding Thickness Detect
Lockbox Sorting Dimensional Measurements
In-line Labeling Mailpiece Image Archival
In-line Metering Integrated Conveyor System

43
44
DMT Solutions: ADF Solutions
DMT solutions
Information that
leads to excellence
To achieve high levels of efficiency and effectiveness in document
production, high-volume mailers need an integrated, consistent way to
monitor and measure workflow, resource, job and mailpiece status.
They also need a way to simplify and automate time-consuming production
planning and analysis tasks. That’s where our DFWorks® system comes
in. It’s a powerful, scalable ADF information engine with a portfolio
of modular data collection, production management, automation and
reporting components.

Let Pitney Bowes help you create a more intelligent, high-performing ADF.

Start here.

45
DMT Solutions: ADF Solutions

Pitney Bowes ADF solutions can help improve your


customer communications in four important areas
Compliance and integrity
Employing a systematic approach to tracking and managing your production is the proven methodology to ensure the
integrity of your document factory. Efficient processes can also help you meet compliance-driven timetables and SLAs.

Productivity
ADF solutions enable you to process mail with maximum efficiency for faster operation and lower cost. Beyond
purely monitoring for quality assurance, ADF software can also drive your process improvement and efficiency,
such as automating a closed-loop reprint process.

Postage cost
Gaining full visibility of postage costs and funds management within a facility
or across an enterprise, helps manage cash flow and internal accounting
processes, regardless of postage payment methods. ADF solutions can also
help you selectively insert buckslips or other materials, to help keep your
mailpiece weights below postage breaks.

Customer Communications Management


Meeting customer preference for how and when they want to
be communicated to is forcing many mail producers to “move
beyond the clipboard” as they manage all of these processes.
ADF solutions can help you extend the reach of your customer
data to include the complete customer communications value
chain, helping you drive customer satisfaction and loyalty.

46
DMT Solutions: ADF Solutions
NEW! Extend your ADF tracking and reporting
Products to include legacy equipment
• DFWorks® Document Lifecycle Tracking With Pitney Bowes iSite™ Vision Solutions you can
• DFWorks®Mailrun Management add reporting intelligence to mechanically based
• DFWorks®Postage Accounting and Funds Management mail finishing systems. Options include simple
• DFWorks®Postal Manifesting output scanning, job
• DFWorks®Production Workflow reconciliation, image
• DFWorks®Productivity Reporting archival, site wide
• P/I™ Direct Access Inserter Productivity Reports reporting and even
• iSite™ Vision Solutions the ability to tie this
information into our
Selected capabilities powerful DFWorks®
• Determine and benchmark productivity by equipment, platforms. Flexible
operator and job profile implementation platforms
• Instantly know the status of every mailpiece that passes include bolt on cameras,
through your facility integrated transports
• Simplify mailpiece lookup for efficient customer service and even a roll up
• Evaluate operator performance solution that lets you
• Automate and simplify site, account, job and resource use a single iSite system
planning and management to monitor any inserter
• Create an audit trail for jobs and mailpieces within your operation.
• Reconcile production jobs and pieces with high accuracy
iSite™ Roll Up Transport
• Simplify postage costing, account management and lets you quickly roll up our
charge-backs over time, sites and jobs scanning module to any
• Replenish postage automatically without slowing production inserter, adjust the height
• Automated postal documentation for mixed-weight First-Class Mail® and tie the system into
• Expedite “account pulls” from jobs in process your overall ADF.
• Automate a closed-loop mailpiece reprint process
47
47
48
DMT Solutions: Service Solutions
Solutions that work for you
Today, there is tremendous pressure for businesses to deliver higher value
printed business communications. You invested in innovative solutions
to help your print and mail operation enhance capabilities and achieve
SLAs. But alone, hardware and software technology can do little to take
your operation to the next level of performance you need to succeed.
You need expert service and support.

Pitney Bowes is known for our world-class customer satisfaction and


commitment to providing exceptional service to customers around the
globe. We know what it takes to meet the 24/7 demands of high volume
mailers. Look to Pitney Bowes for a total solution for your print and
mail operation.

Achieve your goals.

49
DMT Solutions: Service Solutions

ServiceWorks Solutions
TM

At your service

Whether you require comprehensive on-site support Service simplified


or occasional technical expertise to compliment your Just imagine how simple, conve-
nient, and cost effective it would be
own in-house service capabilities, our full-range of
for your business to have a single,
ServiceWorks™ Solutions can help your equipment and reliable service provider for all
operation perform at their best. your print and mail equipment.

We have a simple solution.


Customer support
Pitney Bowes Multi-Vendor Service
Pitney Bowes global service organization has more than provides a single point of accountability along with a full range of
1500 certified Customer Service Representatives (CSRs) exceptional services for your equipment from installation and repair
and support staff. We offer repair and maintenance to preventive maintenance.
service for many different types of production print and
mail equipment. We’ll help keep you at peak productivity. ServiceWorks™ Solutions flexible offerings include:
On-site Service Preventive Maintenance (U.S. only)
Experienced personnel
On-call Service Installation Support (U.S. only)
Our technicians are fully trained on the equipment they
service. Field personnel have an average of 15 years Block of Hours Sorter Helpdesk 24 x 7 (U.S. only)
experience and are direct employees of Pitney Bowes. Consulting Services Time and Materials Support
Online Parts Ordering-PartsWorks™ (U.S. only)
Fast access Parts Cabinet Program
Operator Refresh Training
Access our call center for 24 x 7 coverage (in most areas). (Europe only)

Essential parts Multi-Vendor Service (MVS)


We’ll provide the right part in the right place at the
right time.

50
DMT Solutions: Service Solutions
51
52
Brilliant Communication Awards
Honoring the best
and the brightest
The new Brilliant Communication Awards from Pitney Bowes honor the
leading print and mail organizations—the innovators, early adopters
and creative problem solvers—who are finding new ways to streamline
workflow, ensure accuracy, and market precisely to get the greatest
value from their customer communications. They’re leading a Customer
Communications Management evolution using Pitney Bowes solutions
to help lower costs, enhance the value they provide to their customers,
and make their organizations more successful.

Are you among them?

53
Brilliant Communication Awards

Powerful Colorful
communication award communication award
For improved productivity, efficiency and quality For migrating to or use of digital color

PSC Info Group, Oaks, PA Emdeon, Toledo, OH


Pres/Emtex Integration Emdeon Moves to Full Color Processing

Computershare Communication Company Wilen Media Corp., Farmingdale, NY


GmbH, Munich, Bavaria Color Communications To Highlight Customer
Services Disaster Recovery Site - Offerings and Increased Response Rates
Directly Connected with Pitney Bowes

KDC Corporation, Osaka, Japan


Significant Improvement of Efficiency and
Productivity by Replacement to PB Inserters
and Software

Tri-Win Digital Print and Direct Mail, Dallas, TX


Increased Capacity, Accuracy, and Efficiency
via FlowMaster

Wilen Media Corp., Farmingdale, NY


Powerful Communications Through 4-Color
Variable Data Printing

54
Brilliant Communication Awards
Profitable Innovators choice award
communication award Selected by peer voting
For creating more relevant, profitable All Brilliant Communication Award entries participated
customer communications in the online voting by peers. Did you vote? To view the 2011
award entries in detail, go to www.pbbrilliantawards.com
PSC Info Group, Oaks, PA
Speak Softly But Carry a Big Stick

Press Ganey, South Bend, IN


Operational Evolution

TSYS, Columbus, GA
TransPromo Solution/ TSYS Whitespace Manager

Mailsort Macon Inc., Macon, GA


Solutions, Not Suggestions

Wilen Media Corp. Farmingdale, NY


Profitable Communications to Effectively Compete in
Direct Mail Personalized Marketing

Logistic Mail Factory GmbH, Augsburg, Bavaria


Integration of Postoffice from CodX to P/I
OfficeMail solutions Special thanks to all those who participated in the new
Brilliant Communications Awards. We were delighted by
DATA PLUS, Tosu City, Saga Pref the response and are excited to be able share the brilliant
DATA makes PLUS Value for Anyone results being achieved by our customers.
55
DMT Solution Showcase

DMT showcase areas


Tuesday, June 7, 1:00pm – 4:00pm
New Mail Finishing Solutions: Tour stops 3-5 our unprecedented combination of multi-up format,
Flexibility meets operational efficiency. See the new unmatched print speed of up to 600 feet per minute, and
smallest member of our Mailstream Evolution™ mail industry leading digital color inkjet quality. Talk to our
finishing team, the fastest changeover in the industry, experts to learn how our growing family of IntelliJet™
and a new cutter that could help you make the move Printing Systems can help you migrate transactional
from cutsheet to highly efficient continuous. applications to color to make a positive impact on your
customer communications, and a brilliant statement for
Marketing Communications Solutions: Tour stops 6-8 your bottom line.
See new solutions that can help extend your Direct Mail
capabilities, including color envelope printing choices, Postal Solutions: Tour stops 13-18
inputs designed to handle color documents with care, Sorting now comes in all shapes, sizes and capabilities.
and efficiency driving tracking and reporting. With Pitney Bowes comprehensive solutions you can
automate more than ever—whether you want to fit a sorter
White Paper Factory™: Tour stops 9-11 into a very small space, sort at extremely high speeds,
Our solutions can help you move gradually—or quickly sort unusual shapes or materials, or simply leave the
—to a White Paper Factory™ environment at any point sorting to us! See how our sorting and payment solutions
in your value chain. From software-driven offset shell can help you with your postal automation strategy.
replacement, to our new state-of-the-art envelope
wrapper, see how you can reduce costs while creating Customer Communications Management: Tour stops 18-24
higher value customer communications. It may be a long walk to our Customer Communications
Management area, but it is certainly worth the trip! Learn
Production Print Solutions: Tour stop 12 how complete data control can help you drive operational
Only Pitney Bowes lets you integrate print and mail so efficiencies such as end-to-end closed loop processing,
every job is fully optimized for high-speed inserting and multi channel delivery, QR code driven payment methods,
mailing. You can achieve breakthrough productivity with and more.
56
Four+ hours, two great choices!
10:00am – 11:15am; 1:00pm – 4:00pm

SOLUTION SHOWCASE TRACK MARKETING TRACK


Start here. Stronger customer relationships. Start here.
During our morning guided tour we will quickly Our marketing track is designed for mailers, marketers,
take you through all of our innovative solutions on or business leaders who are looking for innovative
display, from feeders designed especially to handle ways to leverage their customer communications
high quality color print, to our new “smallest ever” to acquire customers and strengthen customer
Mailstream Evolution™ inserter, to our most ad- relationships for greater profitability. It includes
vanced White Paper Factory™ solution available. We both informative sessions, panel discussions and
will review new choices in sorting that will make you a front row look at our newest solutions, including:
think twice about your current postal strategy, and •A cquire the right customers. Discover the power
we will take a quick walk through our automated of insight to acquire customers more effectively
reprint solution. and make the most of the customer lifecycle for
longer, more profitable customer relationships.
Go anywhere.
Now that you have the lay of the land, you will have •M aximize customer lifetime value. Pitney Bowes
three full hours in the afternoon to take a closer is leading the way with communication solutions
look at the solutions and technology of your choice. that can help you onboard and serve your
Talk to any of our system experts for more in depth customers better.
information. Attend a “short tour” to learn more •D eliver an outstanding customer experience.
about a specific topic. And new for 2011, join our There are more ways than ever to reach your
valued partners as they show you how they integrate customers. See our latest multi-channel
with and enhance our technology to meet your communication solutions live and in person.
specific needs.

58
18

24 17

23 16

22 15 14 13 3

21

EE
12 4 5
20 19

11 DD
Marketing 6
Track 10
8 CC 7
9

PITNEY BOWES SHOWCASE SOLUTIONS


1 Service Solutions that Work for You 8 F lowMaster® RS Flex with next generation Bindery 18  antage™ High Speed Sorting System with in-line scale
V
2 C ash in on White Space with our new Web portal Input and Print+ Messenger™ Color Inkjet System 19 Automated Document Factory Solutions
3 Our smallest Mailstream Evolution™ yet, scalable 9 Next generation MPS White Paper Factory™ System 20 Automated Reprint Solution
for both current and future needs 10 Easy first steps toward a White Paper Factory™ strategy 21 Pitney Bowes Marketing Solutions Marketing
4 Mailstream Evolution™ with new continuous form input 11 MPS Mail Finishing System with personalized inserts Automation and Prospect Finder
5 M ailstream Evolution™ with Print+ Messenger™ 12 IntelliJet™ Printing System Family 22 Pitney Bowes Management Services Customer
Color Inkjet System & Auto Fold Capability 13 Small footprint Reliant™ Sorting Solution Communications Management Solutions
6 F lowMaster® RS Flex with statement processing plus 14 Pitney Bowes Presort Services 23 Pitney Bowes Mailing Solutions Management DI950
read and print 15 Pitney Bowes Global Financial Services Postage FastPac® Inserting System and Connect+ 3000
7 F lowMaster® RS Flex with iSite™ Reports central Payment Solutions printing QR Codes
tracking and reporting 16 VariSort™ Mixed Mail Sorter for difficult-to-sort flats 24 Companion™ with Read and Print and
17 EZ-Flats Sorting System for low volume flats DM Infinity™ meter
57
DMT Solution Showcase
AA J K L

I T M
Z
U S
H N
Y
V R
G O
X
W Q
F P

BB 2 1 A B C D E

TENT

DMT PARTNERS
Envelope and paper providers Pre & post processing solutions Mail finishing solutions Print technology
• Cenveo (B) • Carter Control Systems (M) • Adphos (H) • Domino (Z)
• Envelope Manufacturers • EMT International (R) • Baumfolder Corporation (AA) • Hewlett Packard (W)
Association (A) • HSW (K) • CEM (I) • Impika (Y)
• Georgia Pacific (E) • KFW Automation (DD) • Precision AirConvey Corporation (G) • MCS Incorporated (X)
• International Paper (C) • Lasermax Roll Systems (N) • Sitma Machinery (F) • Riso (EE)
• Tension Envelope (D) • Mail Automation, Inc. (Q) • VideoJet (T)
• Standard / Hunkeler (P) Scanning / Integrity
Sorter address verification • Cognex (J) Marketing
• Parascript (S) Mission critical server technology • Document Data Solutions (CC) • Media Horizons Management (BB)
• RAF Technology, Inc (V) • Stratus Technologies (U) • Inspectron (O)
• Videk (L)
59
57
Thank you for participating in the
Global Customer Summit 2011
• Pitney Bowes Management Services • Pitney Bowes Digital Cement
• Pitney Bowes Global Financial Services • Pitney Bowes Business Insight
• Pitney Bowes Mailing Solutions • Pitney Bowes Portrait Software
• Pitney Bowes Volly • Production Mail Solutions Financing
• Pitney Bowes Marketing Services

For more information call 877-536-2736 or visit us online: www.pb.com

Document Messaging Technologies


37 Executive Drive
Danbury, CT 06810-4147

Every connection is a new opportunity™


©2011 Pitney Bowes Inc. All rights reserved. Pitney Bowes, Reliant, P/I and Every Connection is a new
opportunity, the Corporate logo, Vantage, VariSort, IntelliJet, IntelliJet 20, IntelliJet 30, IntelliJet 42,
iSite, Production Intelligence, Mailstream Evolution, FlowMaster, Print+ Messenger, DFWorks, and
ServiceWorks are trademarks of Pitney Bowes Inc. or a subsidiary. USPS, Priority Mail, Intelligent Mail,
First-Class, First-Class Mail, Standard Mail, MERLIN and ZIP are trademarks of the United States Postal
Service. All other trademarks are the property of the respective owners.

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