Hospitality and Tourism

202201
Hotels on Internet Assignment 3
Dr. M.Q. Siddiqui
Safaa Laalaoui
201811597
Hospitality and tourism are one of the main industries worldwide right now. Generally, hospitality
applies in situations where people need to interact directly with each other, the situation post-
COVID changed greatly, where companies have learnt how to do hospitality remotely and not
only in person, the digitalization and the advance features like online booking offering the ability
to customize your room preferences and adding special requests have greatly benefited the
hospitalization industry.
The companies I will talk about today are Morgans Hotel Group, Loews Hotels, Gleneagles
Hotel.
Morgans Hotel Group
The Morgans Hotel Group is run by the company Ennismore, this is considered one of the
world's fastest-growing lifestyle hospitality companies, it was formed in 2021 when Ennismore
and Accor joined forces, a business founded in 2011 by Sharan Pasricha. Ennismore's
expertise in storytelling, design and authentic experiences will complement Accor's expertise in
scale, network growth, and distribution, bringing together an unmatched portfolio of global
brands.
This hotel creates a high value for the customer by creating a “just like home” environment for
the visitors as they offer free snacks in their rooms, and they offer top notch room service with
large TV screens. They also offer a great first in-person impression by offering a touch-less
check-in service which makes it easier for the guests to get to their rooms and skip long waiting
times.
This hotel offers great discounts on their websites, they have a link that takes you directly to
their discounts page that guarantees the best prices.
Loews Hotels
There are 26 hotels owned or operated by Loews Hotels in the United States and Canada.
Hotels and resorts from Loews are in major North American cities and resort destinations. An
entirely owned subsidiary of Loews Corporation, Loews Hotels is headquartered in New York
City.
They have a new way of room service; they offer a chat box for their guests to text what they
need for their room instead of having to ask for it by phone. And they create value for the guests
by having a pet friendly environment for the guests who have animals.
Their website is filled with discounts and offers for different segments of visitors, they have
offers for guests who are visiting with their pets, guests who are looking for cheap options, and
guests visiting with children. They also post what their guests post on Instagram and tag the
hotel itself, which shows great engagement with the visitors.
Gleneagles Hotel
This is a one-of-a-kind, luxury, country, cozy hotel that offers a great experience for the
customer and the visitor.
In addition to rooms, they also offer horseback riding lessons inside the hotel and even a large
golf course, which makes it an all-in-one hotel experience for visitors from the moment they walk
inside until the moment they depart. They offer value by offering more than just rooms for their
guests.
You can find great deals on their website, and they show everything they have available, from
lessons to luxury restaurants. Their website also shows they care about the environment and
are sustainable, which means they have everyone's best interests at heart.
Finally, I would like to stay at the Gleneagles Hotel because it has everything one could ever
want under one roof. They offer wonderful programs and a relaxing environment that would
make me feel great as a guest, and I would not need to leave the hotel.