Job description

QA Content Moderation

Position Description / Responsibilities:

The QA team is tasked with evaluating and ensuring quality delivery of the Content
Moderation Team. This individual is responsible for executing QA service offerings and
participating in projects & initiatives led by QA.

Duties of the QA Analyst include:

· Conduct root cause and other data analysis

· Participate as project team member in problem prevention and continuous improvement
projects
· Identify improvement opportunities within the SMB environment
· Act as liaison with Trust and Safety managers and Team Leads to ensure consistent quality
measurements throughout the operation.
· Provide QA progress reports to Team Leads/Managers.
· Conduct QA evaluations as per Business requirements
· Conduct call coaching sessions per Business requirements
· Conduct Health Checks for high impact transitions, as requested
· Analyse User Satisfaction Survey results & recommend improvement efforts
· Act as escalation point of contact for process questions, issues and resolution
· Ensure QA evaluations are delivered to SMB Moderators
· Administration of the Videos and evaluation system
· Contribute to the QA Team's development and share knowledge within the team
· Administer the QA issue repository and ensure all escalations are properly addressed

Desired profile

Qualifications:

Basic Qualifications

· Graduate, Basic knowledge of MS Excel & Word

·  1+ years of work experience working within a Content Moderation Team·
·  Fluent in English ,Hindi and any 1 Regional language

Preferred Qualifications
(Include other skills that would be helpful but are not a requirement of the position.)

·  Ability to identify operational opportunities for improvement

·  Excellent communication and interpersonal skills
·  Strong organizational and administrative skills
·  Ability to operate within a team environment, multi-tasking and prioritizing work across
supported clients
·  Use appropriate mannerisms/behaviour when interacting with groups and/or end-
Moderators
·  Communicate comfortably with the Team
·  Escalate conflicts in a timely manner to appropriate personnel
·  Mentor and coach others
·  Participate and lead in analysing operational opportunities for improvement and present
findings and recommendations to the appropriate teams for action.
·  Identify barriers to effective teamwork.
·  Be open and flexible to new ideas that may alter team goals.

Please note that all the application should be submitted by 9Th October’22 after this date
we will not accept any applications.