Administrative Management and Leadership

 Strategic planning :

 Focus strategy : Our hospital aims to provide the best quality yet fastest
service among the hepatology hospitals.

 The Strategic focus will be mainly on  Growth , Accuracy and Quality .

 IT Strategy : Facilitate the data collection and ensure the good communication
between the workers to be able to achieve our desired goals .

Gap Analysis

 Current State : 150 cases /month 1M revenue 150,000 Net profit

 Desired State : 250 cases/month 2M revenue 250,000 Net profit

SWOT Analysis and PESTEL Analysis

 Strengths
1- One of the very few specialized hepatology
hospitals in Egypt .
2- Using latest technology and treatments .
3- All workers are well trained and developed.
4- Competent workforce technically and
interpersonally.
5- Rapid response to customer's needs.
6- Good pricing with better quality compared
with other competitors.
7- Helping our patients to fully and normally
live their lives with no pain
8- Few patient allowing better monitoring.
Opportunities
1- The government direction to increase the
awareness for social health campaigns and
the announcement of free hepatic diseases
Egypt .
2- Service offered with good quality and
average cost .
3- Political stability in Egypt leading to
financial stability
Weaknesses
1- Few but strong competitors
2- Little recognition in the market.
3- Limited local suppliers to reduce the
cost but with average product quality.
4- Patient loyalty to old hospitals
5- Few Patient receiving capacity
Threats
1- Fast change in the technology affecting
the service offered .
2- Increase number of the highly
recognized competitors as Dr. Yassin
Abdelghafar charity center leading to
more challenges to achieve the hospital
goals.

 Internal Benchmark : To be one of the finest , developed , qualified and trusted

hospitals in Egypt .

 External Benchmark : To be the number one ranking in hepatology as Mayo’s Clinic

hepatology department in the US .

R-ACI Model :
1- Responsible : Doctors , Nurses , Technicians , Pharmacists
2- Accountable : CEO, Manager , deputy manager
3- Consultant : Departments senior consultants
4- Informed : CEO , all the workers , Stakeholders
To be able to measure the performance there are several ways :

1- A control chart is a tool that is used to determine the predictability, behavior and
stability of the process over time.

2- As a pre-requisite for applying our PMS, a professional deeply double check and
enhancements will be applied on the Organization structure, systems and
processes with its workflows .

After Double check the Org structure will be the same and the report workflow
keep as structure decide except the Development Team has the authority to
monitor the Production team effort also can provide immediately issues to CEO.

3- Apply an IT automation system which will manage and control all Resource Effort
and PMS transactions, artifacts, goals, KPIs, Reports and communications.
4- Dashboards will be used to measure the effectiveness of the work .
Communication : Two methods will be used :

1- Delphi Approach to facilitate the virtual communication .

2- Brainstorming which is one of the basic and most effective ways.

Developing the IT Staff :

 Training will be done to ensure the full knowledge of every IT worker at the
beginning and with every system redesign .

Managing Risks :

1. Root Cause Analysis( fish bone diagram)

2. Risk Register: what a risk register does is identify and describe the list. It
then will provide space to explain the potential impact on the project and
what the planned response is for dealing with the risk, if it occurs.
Furthermore, the risk register allows a project manager to prioritize the risk,
assign an owner responsible for resolving it and gives a place to add notes as
needed.
3. Risk Matrix
 Quality tool kit

 Root Cause Analysis

 Check Sheet : A structured, prepared form for collecting and analyzing data; a
generic tool that can be adapted for a wide variety of purposes.
 Histogram: The most commonly used graph for showing frequency
distributions, or how often each different value in a set of data occurs.