MALCOM BALDRIGE

National Quality Awards

AND PHILIPPINE
Quality Awards
reported by group 6

Garcia, Gipa, Honorio, Hernandez, Orzo, Reyes

 what is the
MALCOLM BALDRIGE NATIONAL
QUALITY AWARD
An annual award given by the government of the United States to every
organization in the US, which is considered to achieve exceptional
performance or excellent.
Established to promote quality awareness, identify the requirements for
quality excellence, and share information about successful quality
strategies and benefits.
about the
AWARD
Presidential award created by Public
Law 100-107 in 1987
Highest level of national recognition
for performance excellence
Traditionally presented by the
President of the United States
founder of
MALCOLM BALDRIGE AWARD
He is Secretary of Commerce
Malcolm Baldrige.
A proponent of quality
management.
Baldrige's award-winning
managerial excellence contributed
to long-term improvement in
economy, efficiency, and
effectiveness in government.

Howard Malcolm "Mac" Baldrige Jr.

 History of
MALCOLM BALDRIGE AWARD

MID 1980S 1987 AUG 20 THE GOAL

U.S. leaders realized The Malcolm Baldrige of the Malcolm Baldrige
that American National Quality National Quality
companies needed Improvement Act of Improvement Act of 1987

to focus on quality. 1987 was signed into was to enhance the

competitiveness of U.S.
law
businesses.

 Aims of
MALCOLM BALDRIGE AWARD
ENHANCE IDENTIFY

Enhance competiveness Identify and recognize

and performance of U.S role model
Organizations organizations

ESTABLISH DISSEMINATE

Establish criteria for Disseminate and

evaluating share best practices
improvement efforts
 Purpose of the
MALCOLM BALDRIGE NATIONAL
QUALITY AWARD
The Malcolm Baldrige National Quality Award’s purpose is to
improve organization-specific business goals. Rather than
strictly imposing external metrics, it recognizes organizations
that meet or exceed their desired outcomes, based on metrics
defined by their leadership.
why was the malcolm baldrige award made?

PURPOSE OF MALCOLM BALDRIGE AWARD

To raise awareness of To promote US business
quality management and effectiveness for the
recognize U.S. companies advancement of the national
that have implemented economy by providing an
m o r e
successful quality approach system for
organizational assessment
management systems.
and improvement.
 Six
ELIGIBILITY CATEGORIES
manufacturing service

Nonprofit, including
charities &
government agencies

Health care Education

Small business
 Why Apply?
HOW DOES AWARDS HELP AN ORGANIZATION?
1 2 3

The criteria for winning It can be used as a Simply by competing for

the award are very motivational toll for the award an
demanding and simply workers to rally behind organization sees the
trying to align a a common goal. importance of quality in
company to them is their business.
highly beneficial.
 How an Organization
IS CHOSEN AS A MBNQA WINNER

55% of evaluation is Every major part Continuous

based on how the of organization is improvement and
organization is run, accessed. re-evaluation is
45% on the basis of very important.
performance.
 Criteria Categories
7 PILLARS OF MALCOLM BALDRIGE
1. Leadership (120 pts)

2. Strategic Planning (85 pts)

3. Customer and Market Focus (85 pts)

4. Measurement, Analysis, and Knowledge Management (90 pts)

5. Human Resource Focus (85 pts)

6. Process Management (85 pts)

7. Business Results (450 pts)

HOW TO 1. Certify Your
2. Submit an

Eligibility Application

APPLY

6 Categories

Respond to the
Baldrige Criteria
Nomination of
Application Fee
Examiner
($4,200 - $18,000)
Non-refundable Site Visit Fee, if
Fee: $360-400 selected
Review of
AWARD APPLICATION
Independent Review and Consensus
Review (May–August)
Site Visit Review (September-October)
Judges’ Review and Recommendations
(November)

ROLE MODEL DETERMINATION

Purpose of Determination
Records Check
 Board of EXAMINERS

VOLUNTEERS
“BACKBONE” OF BALDRIGE PROGRAM

EVALUATE AWARD APPLICATIONS

SERVE AS AMBASSADORS
About the
PHILIPPINE QUALITY AWARD

IT IS PATTERNED AFTER MALCOLM BALDRIGE

NATIONAL QUALITY AWARD
 what is the
PHILIPPINE QUALITY AWARDS?
Promotes Performance Excellence through adoption of
PQA Criteria
Offers an assessment tool to evaluate organizational
processes and performance results.
Provides training for organizations and would –be
assessors and best practice sharing conferences.
 PHILIPPINE QUALITY AWARD
OBJECTIVES
1 2 3

To recognize
National system
Standards on organizations which
for assessing
have achieved the
organizational quality and
highest level of quality
performance productivity
and business
performance
excellence
 Why was
PQA ESTABLISHED?
Helping to stimulate local companies to improve quality and
productivity.
Recognizing the achievements of those companies that improve
the quality of their goods and services and providing an example to
others.
Establishing guidelines and criteria that can be used by business,
industrial, governmental, and other organizations.
Providing specific guidance for other local organizations.
 Benefits of
PHILIPPINE QUALITY AWARDS
1 2 3

Outside Thorough Feedback Report

perspective of evaluation and to guide your
organizations review by organization’s
strengths and experts and quality and
opportunities for panel of productivity
improvement. assessors. improvement.
 Benefits of
PHILIPPINE QUALITY AWARDS
4 5 6

Increase Achieve Benchmark for

employee performance exceptional
involvement, results. management
customer practices.
satisfaction and
retention.
 Program Beneficiaries of
PHILIPPINE QUALITY AWARDS

PUBLIC SECTOR PRIVATE SECTOR

National Line Agencies
Government owned and
controlled
Local Government Units
State Universities and Colleges
Other Government Agencies
Agriculture
Manufacturing
Pharmaceutical Medicines
Consumer/ Industrial Goods
Foods/processed foods
Electronics
Services
Educational Institution
Healthcare Institution
Financial Institution
Other industries
ASSESSMENT PROCESS AND
RECOGNITION LEVELS OF PQA
RECOGNITION LEVELS
 End of
report
prepared by group 6

Garcia, Gipa, Honorio, Hernandez, Orzo, Reyes