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Please refer to the book, slides and answer the following questions:

1) Define management
The process of administering and coordinating resources effectively, efficiently
and in an effort to achieve the goals of the organization.

2) Explain effective and efficiency

-Effectiveness
 Achieved when the organization pursues appropriate goals.
 This means “doing the right things.”
-Efficiency
 Achieved by using the fewest inputs (e.g., people and money) to generate a
given output.
 This means “doing things right.”
-The end result of effective and efficient management is organizational success.

3) List and explain the management process

-Organizing
 The process of determining the tasks to be done, who will do them, and how
those tasks will be managed and coordinated.
-Planning
 Setting goals and defining the actions necessary to achieve those goals.
-Leading
 Leadership
-The capacity to direct and motivate the members of work groups toward the
accomplishment of organizational goals.
 Leadership Skills:
-Understanding individual/group behavior dynamics
-Having the ability to motivate employees
-Being an effective communicator
-Being able to envision future and share that vision

-Controlling
 Monitoring the performance of the organization and its progress in
implementing strategic and operational plans.
-Identifying deviations between planned and actual results.
-Taking corrective action
-Ensuring that the organization is moving toward the achievement of its goals.

4) Discuss the Mintzberg’s Managerial Roles

-Interpersonal Roles
 The manager’s responsibility for managing relationships with organizational
members and other constituents:
1) Figurehead
2) Leader
3) Liaison
-Informational Roles
 The manager’s responsibility for gathering and disseminating information to
the stakeholders of the organization:
1) Monitor
2) Disseminator

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3) Spokesperson
-Decisional Roles
 The manager’s responsibility for processing information and reaching
conclusions:
1) Entrepreneur
2) Disturbance handler
3) Resource allocator
4) Negotiator

5) Identify each Type of Manager and explain

-Functional Manager
 A manager who is responsible for managing a work unit that is grouped based
on the function served.
-General Manager
 A manager who is responsible for managing several different departments that
are responsible for different tasks.
-First-line Manager
 The manager who supervises the operational employees.
6) Explain management skills
-Technical Skills
 The ability to utilize the knowledge of tools, techniques, and procedures that
are specific to a particular field.
-Human Skills
 The ability to work effectively with one’s own work group as well as others
within the organization.
-Conceptual Skills
 The ability to process information about the internal/external environment of
the organization and determine its implications.

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