Audi ration
Customer Related Process
With What pnertseacrmena
2 hone ana Fax och
+ Matland internet
sa, a)
: ‘Outputs
+ Detverea products to
: Process customer
1 product eataogue + Customer satiataction
2 Batvry plan feeutte
Customer .
New product information
I + Production planning + Gustomer aatetaction 100%
* Producter ection (2A) Sale rovenue 10% Incroaco
Fished Goods WarehouseInputs
‘customer requlrement
Request rom requester (PR)
Naterits catalogues
Supplier it
Customer order
Mitoralt coat
S very ea ie
Matera speciteatons,
Product specifications
Supplier selection etoria
Proce
With we cameanc’
Purchasing staf
‘Outputs
proved sup
cay
Purchased products
Incoming Inspection
report
+ Supple
Pars Approval
‘Support Processes
Perfermance Indies
‘Ontime devery 100
Supplier in "A" grade 100%
ort down 20%: Yourly
Find new 5 suppliers per yearProcess Audit Preparation
Preventive Maintenance Process
‘With What onwalc pou
Exuipment :
1 AsStrement onieing :
taument 2 Produeton sat
+ Sparepare 1 Butsoueersupconractor
Thpute
Machines "P" Outputs
BreandewmRepatinghistony + Purecores
Michine Neto Process tachie mstory
1 Gtaphata a
2 Rewae
Preventive
How roceaves wanes) ‘Support Processes: Performance Indicators
+ Machine manual + Produeton planning + o8k
‘ Techntal experience on Production 2 hTee
machine repairing + Saleetivery MTR
+ Koow how Spare pars store Breakdown time
* alraton Repairing hourWith What pases upon
+ Production machin
{Monitoring and measuring
devices
1 Inrastructure and uty
‘eating
Process
ay
Lijout inspection report
Performance report
Nen-contormiy report
Manufacturing
and Inspection
1 Reveptance enteia
=Tladgs
HOW reese a oboe)
{Production canto plan ‘Support Processes: Performance Indicators
al process contol : Productivity target
Contato nom-contorly Cont ot poor quay target
Pea Seelam’
Testing and inspection method . " coneProcess Audit Preparation
Top Management and Continual Improvement.
Process ‘With we Gomes statin
1 Topmanagemont
= one
1 Customer representative
wma Sy eC
Business plan
1 Stator spect requrements + suemess la cunary
arta em and Process
+ Brees perfomance and = ‘Top Management :
«Bove na prenive ston Process and Cl Se ee cvemet
+ Fellow up from previous + Portormance end report
management oem
+ Change that could efecto ONS
Recommendation for
How process a noboee) ‘Support Processes Performance Indicators
+ quatty manual + actives Customer satistation
1 Ratted documented Onetmedetvery
proceauete Supplier evaluation score
+ Customer specite requirements (received trom customer)
+ Betoctand reject rate