EE Get ready! @ Before you read the questions. 4 What kind of computers 2 What do you use comput passage, do you use? ters for at work? ot Thank: pr Reading = @ Read the email about computers available at TEI Inc. Then, choose| the correct answers. 1 What is the email about? A the types of work employees do B computers that the company sells © what computers the company uses D the installation of a ‘server 2 Recording to the laptops when te ‘employees use A respond to email 8 Work on spreadsheets 7 Process the largest files Work Outside of the office 3 rae the following is NOT true? com, ; 5 pany has a mainframe, CAL imPloyees receive desktop comp uters, D The desk top compy Workstations, US @¥@ faster than the talk about these s for including We have me ees receive PI for word proces technology: First, all employ only use those ‘some programs are t00 use the faster handheld PCs. trips. Most employees just new server provides acces ‘ocesses our largest data files. No n workstati However, employees Regards, Bruce Roberts (1) desktop computer TEI Inc. in your article on workpiece any types of computers at our disposal DAs and desktop computers. Butwe| I sing and spreadsheets. Of couse,| 4 powerful for desktops. So many employees fons. And we do have a few laptops and 1s only use them on business] answer email with their cell phones. The) ‘ss to all printers. Finally, our mainframe eed for a supercomputer yet Vocabulary @ Read the sentence and choose the correct word. 1 My (PDA / mainframe) notifies me when have a meeting. 2. Ihave a (laptop / supercomputer) 0 oo on the plane. 3. John has a (server / desktop co because he only uses simple Proge” 4 This (computer / server) runs doesn't have Intemet access. "7 5 A (workstation / handheld PC) 8S than a laptop, but still has a keyb0# ip & Connect to the (server /PDA) 01°F 7 A (supercomputer / handheld PC)® most powerful machine in the #° puter)eS Q Match the words (1-3) with the definitions (ac). | 1 —wotkstation 2 — mainframe {A large and powerful computer that supports | many other computers working at once B fast computer that is used by one person and has more memory than an ordnary personal computer. © adevice that makes and receives calls 3 —cell phone @ @ Listen and read the email about computers available at TE! Inc. again. Why do some employees not use a desktop? Listening @ @ Listen to a conversation between an IT professional and a new employee. Choose the correct answers. 1 Which of the following computers are NOT shared by employees at TEI Inc:? A the server C laptops B workstations _D_desktop computers 2 According to the dialogue, employees use the server to__. A open programs B reserve workstations € og onto desktop computers D borrow laptops @ G Listen again and complete the conversation. Here's your new office. Jon i ‘Works in here, too. . B: So, everyone has their own 1_______ is ——— Do we have laptops? ‘Yes. That's your comy iter the vee Te nputer there, Laptops are 8: Okay, but | also need a 3. toe a Fight, you work on some powerful programs. are next door. 8: Do | sign up to use them? | mean, how do | {et access to one? As ust 4 eae to the 25 V2" All computers connect to it. Then, click ion B: Thanks! : ——_ ill Speaking © With a partner, act out the roles below based on Task 7. Then, switch roles. | How do | get access to one? Student A: You are a new employee. Ask ‘Student B questions about: ‘© what computers they have © where the computers are © how to access computers ‘Student B: You are an IT Professional. ‘Answer Student A’s questions about the computers. Writing © Use the conversation from Task 8 to fill out the notes. TED nc. Computers & Locations Every employee has one in their office. Miaibamet These are available in the IT department. All computers Log on to the server to reserve these.the RAM card into an open ‘dot Put any expansion ‘ards ito the expansion SIs 4 drive to the Connect your har A Se FS erboard and power SUPPIY ‘Close the case and connect the Stop #6: Before you read the Passa, these questions. 9° ak boy 1 Which components make a computer? ‘Pe ey 2. What do you call a person who computers? _ Reading @ Read the technology guide about computer assembly. Then, choose the correct answers. 1 What is the guide mostly about? A putting together a computer B problems with computer parts C uses of expansion cards D repairing a broken computer When should the hard drive be instaled? A Step #1 © Step #5 B Step #3 D Step#6 ‘According to the guide, what is NOT en assembly step? A collecting parts B opening the case © connecting the drives D installing the RAM card Vocabulary © Match the words (1-6) with the definitions (AF). —heat sink 4 processor —RAM 5 —hard dive —xpansion card 6 —mott @ slotted board with circuits and ports 8 short term, quick memory s0u08 2 part used to cool the processor 4 part used to store large amounts 012% 2 part used to increase a computers Mer ® part that completes tasks forth © ™mM0O0G> wnaimilar in meaning to word that is sit jined part. keep the computer from eo or cca soc ool POM! throughout a ster. wer --PP=- 4 Can the d--- , 1 the technology guide sembly again. What ‘motherboard? ‘about computer should be hooked up to the Listening @ @ Listen toa conversation between a technology support specialist and a Customer. Mark the statements as true (T) or false (F). 4. _The women replaces the disk dfive, 2 _ The woman disconnects the power supply fist 3 _ The hard drive connects to the motherboard. @ G@ Listen again and complete the conversation. Support Specialist Technology Support, van) speaking. How can | h Support Specialist: Okay. Unplug the connection to the power supply first. Then, _ disconnect the 2__cable. Customer: Which one isthe 3 : ‘Support Speciali Specialist: Its the smaller black box in the comer. Custe Support come Im4___both. What’s next? pecialist: Next, take out the two small Screws. They fasten tt ‘drive to the 5 fe hag Customer: | r I see, 5 ite, and then it sides out Speaking With a partner, act 0% © with on Task 7. Then, g Tneed hep taking out pisconnect the ~ | What is tho next step? a student A: You are a customer. Ask Student B questions about: fe taking out an ol ‘e the power supply ‘¢ thenext step in dismantling id hard drive the old hard drive Student B: You are a Support Specialist ‘Answer Student A's questions about dismanting the old hard drive. Make up a name for the specialist. Writing @ Use the conversation from Task 8 to fill out this feedback form. Invent names Technology Support SomEnary ‘Technician: Date: __ Callers name: Problem: The caller needs to old Suggested Action(s): —_——- \Was the problem resolved? Y / N