Karatusha Valentine, K-21

1 - Information Technology
1.1) information technology - the study or use of systems (especially computers and
telecommunications) for storing, retrieving, and sending information.
1.2) An Information Technology professional is basically a software or hardware
engineer who usually works in a computing environment, manages and handles system
and server hardwares or software components
2.1) The IT Department is increasing – True
2.2) Data Processing employees now encode data – False
2.3) Supervisors know the employees' new assignments. – True

5) Listen and read the statement from the DataPro Inc. CEO again. Which section is
responsible for helping people to understand technology? Quality Assurance
6) 1-B 2-D
7) Employee: Excuse me, Mr. Hopkins? I have a question about the restructuring.
Hopkins: Please, come in. What's your question?
Employee: Well, I'm now in the Quality Assurance section.
Hopkins: Yes. You have a great understanding of hardware.
Employee: Thanks, but I have more experience with Information Security.
Hopkins: I see. You want a transfer then?
Employee: Exactly. I feel that I'm more valuable there.
Hopkins: Let me think about it.
8) A) Hello mr. B. You asked me about transfer
B) Yes, mr. A. I think i’m more valuable in the Quality Assurance section.
A) In which section you’re now?
B) I’m in Information Security section.
A) What’s you supervisor?
B) Miss Lisa Su.
A) Why are you wanted to work at Quality Assurance section?
B) I worked as system administrator in Microsoft, I have an great experience with
hardware.
A) Okay, you need to fill up this blank.
9)

Mr. B

Miss Lisa Su

Information
Security

Quality
Assurance

Greater
experience
2 – Introduction to computing
systems
1)
I use smartphones, laptops, PC’s and I even got an actual server :)
I use tablets and laptops at my work

2)
1)C
2)D
3)D

3) My PDA notifies me when I have a meeting.

I have a laptop to do work on the plane.
John has a desktop because he only uses simple programs.
This computer runs programs, but doesn't have Internet access.
A handheld PC is smaller than a laptop, but still has a keyboard.
Connect to the server to use that printer.
A supercomputer is the most powerful machine in the world.

4)
1)B
2)A
3)C

5) desktops aren’t powerful enough to run powerful software

6)
1)a
2)B

7) A: Here's your new office. Jon works in here, too

. B: So, everyone has their own Desktop computers. Do we have laptops?
A: Yes. That's your computer there. Laptops are in the IT Department
B: Okay, but I also need a Workstation
A: Right, you work on some powerful programs. Those are next door.
B: Do I sign up to use them? I mean, how do I get access to one?
A: Just log on to the server. All computers connect to it. Then, click "Reserve workstation''.
B: Thanks!

8) A: Hey! My boss said that my office was renovated, and I can’t find my new workplace. Can
you help me?
B: Yup. There is you desk. Any questions?
A: Where I can get an laptop or an handheld PC?
B: In the IT Department.
A: Umm… I think I got an workstation before. Where can I reserve one?
B: Just log on the server and reserve one. You can do it from any computer and PDA which
connected to our LAN or WLAN.
A: Where is an IT Department?
B: Room 109
A: Thanks!

9)
3 – Inside the computer
1)
1) Ram, CPU, motherboard, Hard disk, heatsink, PSU, disc drive, case.
2) #TYZHPROGRAMMIST
2)
1)A
2)C
3)B
3)
1-C
2-B
3-E
4-F
5-D
6-A
4)
1)Fan
2)Power Supply
3)Case
4)Disc Drive
5) PSU, RAM, CPU, HDD, Disc Drive, Expansion cards, heatsink.
6)
1-F
2-T
3-T
7)
Support Specialist: Technology Support, Ivan speaking. How can I help?
Customer: I have an old hard drive and need help taking it out.
Support Specialist: Okay. Unplug the connection to the power supply first. Then,
disconnect the motherboard cable.
Customer: Which one is the Power Supply ?
Support Specialist: It's the smaller black box in the corner.
Customer: I'm unplugging both. What's next?
Support Specialist: Next, take out the two small screws. They fasten the hard drive to the
Case .
Customer: I see, and then it slides out. Thanks!
8)
A: Can you help me installing a RAM upgrade?
B: Yea. Turn off your computer and unplug it from the wall. Than open up the case,
unclip RAM clips and stick modules until the click. Then close the case and try to turn on your
computer.
A:OK. Done that, I got an long beeps and black screen. What should I do?
B:Check if you pressed on RAM enough.
A: Oh, thanks that worked.
B:You’re welcome :)
9)
Technician: A
Date: 26.03.20
Problem: The caller needs to upgrade an old RAM
Suggested Action(s): RAM installing procedure (explain)
Was the problem resolved? Y \ N