Information - Technology - Student's Book - 2023

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Virginia Evans
Jenny Dooley
Stanley Wright
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Express Publishíng
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Reading
Unit Topic Vocabulary Function
context
lnformation statement code, data, data processing. encode. hard,,,,,a,e, Getting
Technology information security, on Iine, quality assuran ce, Someone'S
software, technical suppod attention
lntroduction to Email desktop computer, laptop, mainframe, seí\/3,. Giving
Computing Systems smarlphone, supercomputer, tabIet. v/orKsia: c- instructions
lnside the Computer Product guide case, disk drive, expansion card. fan, harc :, .3 -3a: Indicating
sink, motherboard, power supp|y. p|,oc€ss:, =:',' a course of
action
4 Computing Devices Catalog input device, keyboard, LCD '-:^ .,:c,:,= Making
mouse. periphera|, printer. sca--3, s:-: , -:: a suggestion
touchscreen, USB
Networking Magazine CAT-S cable, configuratic,, ]- ] = -:.--:: = 1]]'aSS Describing
article LAN, network. powe, c\ c 3, ,:,::, ,'. _-'. options
The user lnterface ManuaI desktop, drag. fo|der, G,a:-:: -:=-
,-.:,?:: : Asking for
icon, maximize. meí^-, - , - _: ] S :: --=, =
assistance
window
Word Processing Advertisement compatibility, doc-l-:-: ':,-. '_,- =, 1dentifying
,.=-: :,.=
layout, macro. Spe :-::. a problem
program
8 Email Handbook attachment.dora - ')- - :--'= a - -::: -- Checking for
lSP, password FCtr: S','-= _:=,-:-: errorS
9 Web Browsing Email Expressing

confusion
10 lmages and Magazine contrast, croD. 3i.: ] s, ,Answering

,ihe phone
Graphic Design article graphics, JPEG : .,=
11 Databases vs. tmall cell, database, Asking for

Spreadsheets operator, query -ep
12 Web Design vs. Brochure appearance, cod ,9, ]:-:=-, lsking about
Web Development navigation. usabl :,,, s: .., 3 Jrpose
development
ló Desktop Publishing Job listing c|ipaft, compre'3,s,a :.,:-: :-:,-:: --- .- -= -alking about
software, desKc: :-: s- -.: : ---,_- _ :::a :rcerience
electronic pap3, a:::,::::, -:,-,-. .,_- :
communicat o's, :-sa: '.,::,1: - :.:: : : --
14 Videoconferencing Email bandwidth. cooea. ]33 :a::: :.. : -xolaining
sharing. echo-cance a: :- -, : :: : íerences
video b,idge, t, Ceocc-':,=-: -;
15 E-commerce EmaiI affiliate, banner. brick a-: -:-.1, : -" --, -s<ing íor
digita| cerlificaTe. e-cor-=,:: = - = : arifications
shopping caÉ. trafíic
Unit 1 - lnformation Technology 4
Unit 2 - lntroduction to Computing Systems 6
Unit 3 - lnside the Computer, . 8
Unit 4 - Gomputing Devices, .. ., 10
Unit5-Networking.. 12
Unit 6 - The User lnterface. , 14
Unit 7 -Word Processing ^., . 16
Unit 8 - Email 1B
Unit9-Web Browsing 2a
Unit 10 - lmages and Graphic Design 22
Unit 11 - Databases vs. §preadsheets , 24
Unit 12 - Web Design vs. Web Development. . . 26
Unit 13 - Desktop Publishing 28
Unit 14 - Videoconferencing 30
Unit 15 - E-commerce . 32
Glossary 34
i
j:
:.
,: technical support
DataPro lnc, is growing, and so our workload is

increasing. But our lT department is not dealing
with this increase effectively. So l am dividing
the lT department into three sections: quality
assurance, data processing and information
security, The responsibilities of each section are:
Testing hardware
Provid ing technical support
information security Writing code

Organizing data
"1:*i:;§s"
Encoding online data transfers
t_tr:w§i Updating security software
These changes are not stmple or easy. But
ts*s, smaller groups deal with tasks more efficiently
than larger ones. See your supervisors for your
new section assignment.
Thomas Jen!-ins,
CEO DataPro lnc.
Match the words or phrases (1-10) with the definitions

Before you read the passage, (A-J).
talk about these questions,
1 software 6 : rIine
1 What is lnformation Technology? 2 code t- :echnicai support
2 What do lníormation Technology 3 hardware ó ^^+^
professiona|s do?
4 data processing U :r,ality assurance
5 informat on securii1 10 ^^^^!^
= -UUE
A to cont,en data r a c fe,:-: ':,-

Read the statement from the B the physical parls of a cl]f .,::,
DataPro lnc. CEO. Then, mark
the following statements as
C occurrirg on the lnternet
D information entered/he,o , . _ _-:
true (T) or false (F). --.=,
E the task of checking proo!::s

_ The lT Depaftment is
increasing. F the act oí using iníormat c,
G programs/instructions
_ Data Processing employees ao o :]
now encode data. H the task of he|ping peop e -s. ,- ]:,s::- : .=:"nology
_ Supervisors know the I program language
employees' new assignments J the act of protecting inforna: :-
Fill in the blanks with the correct words or
phrases f rom the word bank.
With a partner, act out the roles below
;
.,', i.l ,i S
based on Task 7. Then, switch roles.
enc;,oc]ii.l
USE LANGUAGE SUCH AS:
Excuse me ,,,
1 Enter the into the computer.
l'm in the ... section.
2 The magnetic stripe on credit cards serves
to _the card holder's l have more experience with ...
account information.
finds and fixes
problems in new products.
' You are an employee, Talk to
Student B about:
. the current section you work
Listen to and read the statement
from the DataPro lnc, CEO again. Which . your desired section
section is responsible for helping people to . reason
un derstand technology?
, : . l
You are a supervisor. Ta|k to Student A
about his or her current and desired section.
Listen to a conversation between a
DataPro lnc. employee and her supervisor.
choose the correct answers.
1 What is the dialogue main|y about?
A asking for a raise use the conversation from Task 8 to íill out
the transfer request.
B requesting a transfer
C assuring product quality
D improving hardware
2 What can you infer about the employee?

A she does not like her new section,
B She has experience with hardware.
C She does not understand the changes.
D she creates valuable software.
Listen again and complete the

conversation.
;:
-mployee: Excuse me, Mr. Hopkins? l have a j. ;
question about the 1
Supervisor: Please, come in, What's your question?
imployee: Well, l'm now in the 2
section.
Supervisorl Yes. You have a great understanding of
hardware.
Employee: Thanks, but l have more experience with
3_
Supervisor: l see. You want a 4 _, then?
Employee; Exactly. l feel that I'm more valuable there.
Supervisor: Let me 5 it.
L
G*t n*mdp§
fi} aetore you read the passage, talk about these questions.
1 What kind of computers do you use?
2 What do you use computers íor at work?
We have manY TYPe- .:]^:'^:;,liars. But we only use those

;oi;;;" r"""iu" desktop computers,of course, some programs
for word processing ";;Ö;Jsheets, employees use the íaster
too powerful for JesXtops, So many
are and tablets, However,
And *l O" n""" a íew laptops
workstations, Most employees,|ust
employees only use
ir.rl', on nusiness inps,
The new server Provides
.o,Ir;:::i:5
answer email with #;;;pnon.* processes our largest
access to all printer",?"il,
i:ijil
yei|
*;;;"; a supercomputer
smartphone ".
Readüm6 Regards,
Bruce Robeds
@ neaa the email about
computers available at TEl lnc.
Then, choose the correct answers.
1 what is the email about?
A the types of work employees do
B computers that the company sells
C what computers the company uses
D the installation of a server Vocabu la ry
According to the passage, employees use S neaa the sentences and choose the correct
laptops when they words or phrases.
A respond to email 1 My tablet / mainframe ^c:iíles me when I have
B work on spreadsheets a meeiing.
C process the largest files 2 l have a laptop / supercomputer to do work
D work outside of the office on the plane.

3 John has a server / deslctop computer
Which of the following is NOT true? because he c^-. -sé 3 -9 9 programs.
A The company has a mainframe. 4 A workstation i t# s s-alier than a laptop,
B Employees get email on their smartphones. but still has a <:.:c>_=
C All employees receive desktop computers. 5 Connect tc :le serrer,'laptop to use that printer.
D The desktop computers are faster than the 6 A supercompúteí/ tablai s the most powerful
workstations. machine in :-e .,,:,,,:
u
Match the words (1-3) with the definitions §**mkin#
(A-c). ,ffi Wittr a partner, act out the roIes below
1 _ workstation 3_ smartphone based on Task 7, Then, switch roIes.
2 _ mainframe USE LANGUAGE SUCH AS:
A a large and powerful computer that supports ok, but l also need a workstation.
many other computers working at once How do /9eíaccess to one?
B a fast computer that is used by one person and has Then click'reserve workstation' .
more memory than an ordinary personal computer

7
c
d
a device that makes and receives calls and can
connect to the lnternet i Stucle,n: ,í,,; You are an lT professional. Talkto
l Student B about:
t , Listen to and read the email about i . what computers the company has
computers available at TEl !nc. again. Why :.
li
where the computers are
do some employees not use a desktop?
:. how to access them
l ;
, . lii3ffi
i §tu$ent *: You are a new employee. Talk to
, student A about the company's computers and
,
Listen to a conversation between an lT

professional (P) and a new employee (E), : how to access them,
1 Which of the following computers are NOT XiCIn$t§*p
shared by employees at TE| lnc.?
A the server C laptops ffi Use the conversation from Task 8 to fill out
I
1
the notes.
B workstations D desktop computers
2 According to the dialogue, employees use the

server to
A open programs
J B
C
D
reserve workstations
log onto desktop computers
borrow laptops
Wffiffi ,/\-j1
l""*jlnili jlis1 ';,F,
;
i
§ffireffi-
;-1n":;d,,,,,
. Listen again and complete the

conversation.
ct
P: Here's your new office. Jon works in here, too. -
É: So, everyone has their own 1
-Ti- . -,
Do we have laptops? ] ]: :'] :- -] _-
-i jó/)i:;}
P: Yes, That's your computer there. Laptops are in iI
the 2
E: Ok, but l also need a 3
D. Right, you work on some powerful programs. Those
are next door.
E: Do l sign up to use them? l mean, how do l gei
access to one?
P: Just 4__to the server. Al| computers
UI
connect to it. Then, click 5 '_workstation'.
E: Thanks!
E
Get ready!
Q Setore you read the passage, tatk about
these questiorg
1 Which coínponents rrrake up a typical desktop
computerlr
2 What do 1rou cdl a persorr wtro repairs
computers?
Reading
***M§
-=],*
lnstwnmmtlons
@ neaO üre proürct guüde about computer
o,,1ffi:|i§,[,.1.,J
l*: assembly. Then, cfioo§e
answe]§.
üe correct
#§^§llffi;.ffi§ffiT ,t
disk drive,
E What is the gukle rr,6üy about?
J,W", unO t
!
A puttirp togcü,eí a cornputer
B problerrs with onputer parts
tep #2:
[i*{ip*:n*1l.:,.
to
C uses of expasim ads
oíocessor
primarv socket,
*1* 2
D repairirp a bíoken cornputer
when shottd the had úive be installed?

step #3:
#jl *: l"""J"'.'S A Step *1 G St+#5
B Step$3 D §ep #6
[i*nntú;í,"xi:":i!i11i
ste p # 4 :
slots
cards into "xpun,ion
3 Accordirp to üE glire. s,hat is NOT an
assembly sfiep?
step #5:
fu:m,T :í:"Tüii:lj'' A collectirp pats
and connectthe
liose"ti; case
B openirp tle cae
power supply, C connectip üe úiy€s
D installirp üe RAM card
Vocabulary
@ rUatctr the woíds ú prTases (1-6) with the
definitions (A+t
1 _ heat§nk 4 _ processor
2 _RAM 5 _ hard drive
3 _ expansion card 6 _ motherboard
A a slotted boüdth ciqits arrd ports
B a short-terq qi*nutuystxJrce
C a part usedb@dtepor
D a part used b fu fue annnts of data
E a part usedbircaolutte/s functionality
F aparttHoottl'- e Bbíüecomputer
ü
Write a word or phrase that is similar in
..:,,:í
meaning to the underlined part. With a paftner, act out the roles below
1 A device with spinning blades keeps the based on Task 7. Then, switch roles,
computer from overheating. í _ _
2 The electrical source directs power throughout
l need help taking out ...
thecomputer. __w_r __pp__
3 Joey purchased a protective container for his First, ...
computer. c___ What's next?

4 This external storage medium provides high
writing and reading speed.
d___ d__v You are a technology support
specialist. Talk to Student B about:
. how to take out an o|d hard drive
Listen to and read the product guide
about computer assembly again. What r the power supply
should be hooked up to the motherboard? . the next step rn dismantling the old hard dlive
, :|,
You are a customer. Talk to Student A
,,.,:
about how to dismantle your old hard drive.

Listen to a conversation between
a technology suppott specialist and a
customer. Mark the following statements
as true (T) or íalse (F).
1 The woman replaces the disk drive. use the conversation from Task 8 to íill out
2_ The woman disconnects the power supp|y this feedback form. lnvent names where
ftrst, necessary,
3 The hard drive connects to the motherboard,

conversation.
S lpport Specialist: Technology Support, lvan

speaking. How can l help?
Customer: l have an old 1
T€,:; i1,1"l l q: l,:.l ;,l ;
and l need help

i-;* í*l l
taking it out,
Support Specialist: Okay. Unplug the connection 1i ; ?;
}
1-: 41 ! :1,1 5,. y,, "g
to the power supply first. Then,

disconnect the 2 cable, =
- :=?= ; :1?:+-... ) ?= :'. i j-]:::-j: : !-:-] ;ia
l:ii: i ]a:
Customer: which one is the 3
-:
Support Specialist: lt's the smaller black box in the

corner.
Customer: |'m4_both.What's
next?
Support Specialist: Next, take out those two small
screws. They fasten the hard ,...ja,'1!.
í]:j] l
: a-a
i i=
drive to the 5 _ .
Customer: l see, and then it slides out.

Thanks!
ffiöice isavailable in
a
ÖÍz reyuoara ir,rá" iunguuges, lt has
ÚSB connection,
Mouse H,[:.ffi!ft'"i}ii;i"..]",
a scroll wheel,
Ep320 Scanner I['i"T?3Hfiqr=n?Tfl""'=

Our flexible microphone
PR-15 Microphone ;;';;;; ;,ystal clear sound,
Crystal o'_'ol1y]
our LCD (Liquid
LCD Monitor crisp images, ano
;""n;; oíterspace,
take up little
produces,color
The Prinpro 2000
Prinpro 2000 Printer """" d ocuments qu c kly,
i
ol|"a"r",
allows
The touchscreen
xeyboard 11',
SofiTouch input Without a t
íor many uses,
Touchscreen ;iö;;"ble j
pri nter
scroll wheel
Before you read the passage,
talk about these questions.
1 How do computers receive
information from users? microphone
Match the words (1-5) with the definitions
2 What devices can you
(A-E).
attach to computers?
1 1: --).- 4 -icrophone
a
z -^J->=^^ 5 -onitor
3 _ sca"-:,
Read the catalog. Then, mark the following A a der, lc= :-;: ,::]-r ^.a]3s and sends them to a
answers as true (T) or false (F). UUl !-_:
1_ The keyboard has a wireless connection. B a det :: :-;. ] s: a, s -aJ3S

2 The LCD monitor does not require a |ot oí u
^
!^., ^^
a^ oe\.,c: :-.:,: -'a,jarlon
.-a. into a computer
room. D a de,. :a:-:: ]a:-=,> s:--is
3 _ The touchscreen comes with a keyboard. E a de,, :: :-:: s -s=] :: 3:^:.o a pointer or cursor
Check (./) the sentence that is true.
# 1_ A Akeyboard readsdocuments. With a partner, act out the roles below
B A USB cable connects computers and
devices.
2 A A peripheral is the main parl of a computer, My computer system needs an upgrade.
_ B A printer creates documents and pictures. What type of busrness is ií?
l suggest our
3 A An input device enters information. .,,
_ B A microphone creates sounds.

4_ A Amonitorinputssound. You are an employee at a high-tech
_ B A touchscreen does not need a mouse. store. Talk to Student B about:
. his or her type of business
5_ A A scanner disp|ays pictures and words. . what he or she wants
_ B A peripheral is a device that is added to . types of peripherals needed
a computer,
Listen to and read the catalog again. ,:

-
,, You are a business owner, Ask
What is a USB used íor? Student A for he|p with a computer upgrade.
Listen to a conversation between an

employee (E) at a high-tech store and a use the conversation from Task 8 to fill in
business owner (O). Check (/) each item your feedback on the form.
that the employee suggests.
1E Monitor 4ü Mouse
2E Touchscreen 5E Printer
3E Keyboard 6E Scanner
1
)
conversation. il|
l ll |i]]]'1l
E: Computers lnternational, can l help you?

O: Yes. My firm's computer system needs an
1
E; What type of business is it?

O: A restaurant. Here's the problem, Customers'
orders take too long to 2 _.
E: Then, l suggest our new 3
You just move data on the screen with your
fingertip.
That sounds good, l want to create menus, too.
have4_forthat?
Doyou
E: Well, l recommend a new 5 _. The new i
ones print as well as a professional service,

Great. Let's ta|k about prices.
*
ár
. .'=.::í§ti,l
:] : ],]:.].i..|:, 1.. :
,t,;
Et -l
Before you read the passage, ta|k about these
questions.
1 What are some components of a computer network? \-
2 How does a computer network help a business?
Vo|.29, No.3
1 ;,,]
Fill in the blanks with the correct words

Read the article about networks. or phrases from the word bank.
What is the main idea of the passage? w9iq
A how to set up a network
DHCP CAT-S cable
B correcting network problems
C choosing network equipment lnterne: configuration
D a comparison of LANs and WLANs
1 The lets a network
What can you infer from the passage? conneci to the ln:er,nei
A A computer is not functioning during a power 2 A LAN is a iype of
cycle. 3 Businesses communicate on the
B LAN routers do not work well near walls or 4 we do not use cables íor our network, we have
metals. a(n)
C lnterference impacts a router's configuration. Routers need a correct

D Renewing an lP address fixes DHCP errors. _to work properly,
Businesses with a LAN use
According to the passage, a LAN
to conneci computers.
A ass|gns lP addresses
lt is sometimes necessary to
B requires a router a network to make it work.
C links CAT-S cables The provides difíerent
D power cycles a network lP addresses for computers,
(_9 Choose the best definition íor each word. §p*mk§atg
1 router ffi Wittr a partner, act out the
A a part of a computer C a networking device
roles below based on Task 7.
Then, switch roIes.
B a wireless network
2 lP address
Can l help you find something?
A a city-wide network G a networking device
Do you want a LAN or a WLAN?
B an identification number
A WLAN connects computers
3 LAN wirelessly.
A a local network c a wireless network
B a networking device
§tildtnt ó; You are an lT
e , Listen to and read the article about networks again. professional. Talk to Student
about:
B
What could help a user having problems with an lP
address? i. the equipment he or she needs
l. the iype of network he or she

, ;,t:1.1i1
-] l§.a
l uses
C Listen to a conversation between an lT professional Student B: You are a customer.

and a customer about setting up a network. Ghoose the
Answer Student A's questions to
correct answers. choose a router and network,
1 What does the woman want to buy?
A aLAN C a router
B a WLAN D a CAT-5 cable
ii.%rnitxm6
2 Why does the woman choose a wireless network? ffi Use the conversation from
Task 8 to fill in the network
A She does not have CAT-S cables. description sheet.
B Her computers are not close to each other.
C She does not like her present network. ':.
i
D
'::1
Her router doesn't support a LAN. í,

1l
ii
li
Listen again and complete the conversation. ii]
l].
- Professional:
i],
il
L*eati*n *f r:eil"l*i"k,; _ ,,
Hi. Can I help you find something? ir
ii
;,i
Customer: Oh, please. l need a 1 _. i

i:
T Professional: Well, there are a few types. What kind of
_do
,r-'
you have?
i|:
2
Customer:
lii
l don't have one yet, but it's for the computers
Ct,rnlr Jrleqig,;';eded
: l
in my home.
I
T Professional: Do you want a LAN or a WLAN? Some routers
i
don't 3 both types. l!,
Customer: What's the difference? i
i
a:
,:
T Professional: A WLAN connects compuiers wirelessly. ij:i
4 _with
::"'-:
!a,,i+l.j!," :=:.'
A LAN
__:a ng.4lr+.f.,Í,:x,tl
CAT-S cables.
n+
_.=... =.:-a,.,,,:=
=._..4.
Customer: My computers are far 5 _. l'd need

a WLAN.
E
Get ready!
$ Betore you read the passage, talk about
these questions.
1 What is a User |nierface?
2 How does a User lnterface make computing easy?
Reading
@ neaa the introduction to öe operating system
manual. Then, choose üre correct answers.
Vne New 1 What is the main idea of the passage?

A where to locate shortcuts
OPEBATING SYSTEM B the advantages of the CCC (OS)
terrns
Review these key C
il*t"o*" io the COC tCIS}, how to identify and use parts of the OS
neví system, D
tujor. siarting your types of operating systems available
lnterface (GUü
User
lcons: The CCC Graphical are on the 2 Whai can you infer about this operating system?
prctogranrs
uses icons, These A
íiles and software, lt comes with free software.
desktop, They represent
pointer to click on icons
This B Files have to stay in one folder,
Pointer: Use the pointer also
íiles or stauts sottware,
The C Menus contain multiple commands.
^nens
áI.u- íiles to difiereni
foiders,
are D Folders do not maximize or minimize,
are speciai icons,', hey
Sr",i*J"tu, Snortcuis
placed on the O,*Xiop,
and you can click
them 3 According to the passage, what does ihe
quickiy, pointer NOT do?
io get to a program
Folders: Store your
files in these icons, A move files c stad software
WinJ"*r,Visual areas
on a coll"lputer,screen B open menus D minimize windows
progíams are operating,
ulhere different off
wrtnout taking them
Mininriae: HiCu *injJ*u Vocabulary
to the íuliwidttr
#:ii-'J;, Extend wtndows @ rill in the blanks with the correct words.
it to select
nas.a menu, Click
M;l;lH:lT}ldow
the iist,
á command írom icons desktop OS
pointer windows GUl
1 Use the to choose
files and commands.
2 Small pictures or symbols in software are
3 The is the program

that makes a computer work.
4 When something is on the
you see it onscreen,
5 AnOS that uses small pictures to represent files
is a (n)
6 You can minimize files and programs in different
choose the best definition for each word.
1 Drag " With a partner, act out the roles below
c based on Task 7. Then, switch roles.
A save an icon move a file
B close a desktop USE LANGUAGE SUCH AS:
§,,?
2 FoIders How do l ,,,?
A organize files c create shortcuts Click'save icons and folders',
B move windows where ís that?
em 3 Shortcut
s. A a type of software C a type of window
You are a suppot1 technician. Ta|k
B a type of icon
to Student B about:
. how to save icons
Listen to and read the introduction to
the operating system manual again. Why
. how to open menus
would someone use a shortcut on their ..-

GUl? , _::: ,'l YoL.l are a customer. Seek help with
r? a new operating system.

support technician (T) and a customer (C).
1 What is the dialogue mainly about? use the conversation from Task 8 to fill in
the how-to sheet for the operating system.
A Saving fi|es C Finding shortcuts
B Organizing icons D Locating folders
2 The customer does not know where to find the
A icons C pointer
B desktop D options menu :.'

conversation.
T: Hello, CCC Solutions. What do you need

help with today?
3: Well, it's my 1 . l add a
shortcut one day, and it's gone the next.
T: Oh, no problem, Just 2 _them to the
desktop.
Okay. How do l do that?
T: First, add the shortcuts. Then, move the pointer
to the 3 and c|ick'save
l3s icons and folders'.
U.. Options? 4_ ,whereisthat?
=
L l. See the 'CCC' icon in the corner?
- that
C: Got it.6
l
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WORD PROCESSlNG
lNTRODUCING
You need the perfect word processing program. And
the new TypeWrite 4.0 is our best version yet. Write
bold, striking documents. Use our many stylish fonts.
Change your layout with a single c|ick. Browse the
new customizable templates. Customtze toolbars for
easier formatting.
lt's more than a new |ook. TypeWrite 4.0 eliminates
word processing program
most compatibility issues. Now dozens more file
íormats work with TypeWrite. And TypeWrite 4.0
a|lows up to 500 macros, so save time as you type!
TypeWrite 4.0 also features the mosi accurate spell
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Because your documents speak for you.

talk about these questions. Fill in the blanks with the correct words or phrases from
1 When do peop|e use word the word bank.
processing programs? ,;,i.q1;,l.;;,i.l1::;lfi li§$l'
2 What kinds of word processing

programs are there? layaut
1 Use a : -,ases that you use a lot

Read the advertisement for a 2 My fi|e lvon't ooe" , ],: :o a
new word processing program. probLem,
Then, mark the following 3 lnstead of \t/r Ilng :
statements as true (T) or
4 Th]s file is in a
false (F).
5 Save each th a dtfferent name
Macros determine the layout So you have a cop,
oí a document. -:-9.The heading is ir
The letter's =
TypeWrite 4.0 features the wrong p|ace
customizable fonts. --:-
lncrease the : -: ., : .-: Í le easier to read,
Not all fi|e formats work with
Most word process], to help
TypeWrite 4.0.
you find mistakes,
§pe*k§rtg
Choose the word or phrase that is closest in meaning to
the underlined part. @ Wittr a partner, act out the
1 The stvle you use for this document makes it hard to read. Then, switch roles.
A macro B formatting C compatibility
2 To write a business Ietter, use the appropriate document Can l help you?
pattern,
What seems to be wrong?
A word processing B compatibility C template
That file isn't compatible.
3 She did not think that her typing command was saving her any
time,
§tudent A: You are an lT
A formatting B macro C template
Professional. Ask Siudent B
questions to find out about:
l,, Listen to and read the advertisement for a new
word processing program again. What does the . a problem
advertisement say about compatibility problems? r what program he or she used
. the file format
l-- ]ii{'i,:
.] Listen to
a conversation between an lT professional Student B: You are a computer
and a computer user. Choose the correct answers. i user, Answer Student A's
] questions.
1 What is the dialogue mostly about?
A how to open a file
B common word processing errors Writir"lg
C types of word processing programs
§ Use the conversation from
D ways to change file formats Task 8 to fil! in the email. Make
up a name for the user.
2 What solution does the lT Professional suggest?
A buy the TypeWrite program
B download the file and try again
tl C get the file in a different format
D ask the client to send a program
B
i] Listen again and complete the conversation. s;jíli iir
lT Professional: Technical Suppor.t, can l help you? -' _- ,,, ',:'']

{
User: Yes, l have a1 _ problem.
lT Professional: Okay. What seems to be wrong?
User: l have a file from a client, but it won't 2
lT Proíessional: What kind of file is it? And what program are you
using?
User: lt's in ".tpw" 3 _, l use Typing Suite.
lT Professional: Oh, that's a TypeWrite file. lt isn't 4
with Typing Suite.
ln
User: Oh no. l need that 5
d, lT Professional: Have the client send it as a ".txt" file. That opens
|]p
in most 6 _.
User: Great, thanks!
!
domain name
@tbbrr\q/ninc,üür
lnstructions
r''or,v";T::T::il-
,B,BROWN
r- -
lEl'lJlrl- rn", íor New
l .^l.iac pléase create YOUr
COmPallY
Gensíal*:§::1-:: w elco rne'" l
u_
*uji,"Y,l r: ?:iff ir 5]:X1. o,,
tmmeotat:''
t3terna$e: **"'-§ -
emailaccount ::^;;,^,,rp lt sends and receives
?a*:vrot$: r a pun " y' :1t;::"Ji.:*':Í'o'o,1','" o * o u'"'
emails, lt also t
z öi'"x Add accuou[air aaore::_

3. Enter your
newJ;.]in :T;;::::,1fl:§-
n"." ,tir=,
name with our
tobrowninc.com), server
.. 1q email: pop,quicktel,net
Íor incomtng
4. Enier our POP3 ;;;,',, lmtp.quicxtet,
sMTp server fo, o,;tgotr
, ; ;;;;,;;.
net Password,
6. Énier your
Username and
our lsp o,.ouio..

o*ru:*:n,'tr;"|"="; :ii§'#'r"*
ant
communicaiions ema,"
for personai
irouiO",
Get ready!
Q aetore you read the passage, talk about
these questions.
1 How is email helpfulto people and businesses? Vocabulary
2 What are some problems with email?
@ tvtatctr the words or phrases (1-5) with the
definitions (A-E).
Reading 1 _ attachment 4 _ emailclient
@ neaO the excerpt from the employee 2 _ domain name 5 _ SMTP
handbook at T.B. Brown lnc. Then, mark 3 _ password
the following statements as true (T)
or íalse (F). A a system allowing a computer to send email
1_ The company uses a POP3 server to receive
B a program that stores, sends and receives email
email. C wordV|etters used to identify companies and
addresses
2_ The company provides webmail for all
employees. D secret letterVnumbers that let a person access
someihing
3 _ All employees have multiple company email
accounts. E a file that is sent with an email
==--.il
Choose the word or phrase that is closest in meaning to ffip*xkimg
the underlined part.
ffi Wittr a partner, act out the
,1 That company that provides access to the lnternet has very roles below based on Task 7.
good service, Then, switch ro!es.
A lSP B email address c username
l use an email service available on web browsers, so'my
My emailaddress lsn't
emails are not saved on my computer.
receiving mail,
A PoP3 B webmail c lSP
Do you have the correct username
3 Enter your code that identifies you on a computer and press
and password?
"enter".
A username B webmail c PoP3
Does that matter?
4 Most people use a system to receive emails from a server

to get their email. §tude:it A; You are a QuickTel
A email address PoP3 webmail employee. Talk to Student B about:
. a problem with his or her
Listen to and read the excerpt from the employee emailaddress
handbook at T.B. Brown lnc. again. What must be his or her username/
included with the username when setting up the email password
address? the pop3 server
,:}1,:ií:*
!
j §tudei,t §: You are a customer.

, Listen to a conversation between a QuickTel j Talk to Student A about a
employee and a customer, Choose the correct answers, ] problem with your emai| address.
What are the speakers mostly talking about?

A how to create a new email address Wrfrting
B why a customer is not pleased with QuickTel
ffi Use the conversation from
C when to enter a username and password Task 8 to complete the
D what's wrong with a customer's email Troubleshooting Guide.
Which of the following is NOT a potential cause of the

customer's problem?
A username C POPS settings
B password D webmail account
Qu!CK
rc
Listen again and complete the conversation.
E: Thanks for calling QuickTel. How ma y l help you?

Well, l'm a new customer, and my 1
lciie;l'r Y i í§
isn't receiving mail. i,:i;,,le:i? Y l N

E: Okay. Do you have the correct 2 _ and 3 :,_ J.i- -.
Yes. Those work fine.

I
irail
,]
E: Okay, do you have a4 _account or an email client?
There are some common mistakes with those.
An5_ ?Doesthatmatter?
ÉsS
E: New customers often make mistakes with the 6
seitings. The correct server is POP.QuickTel.net.
C: Oh, that's it. l have Pop.QuickTel,com, Thanks. ,'1§W
Hi§tory Bookmaík§ Too15 wlíldo
.f*k, he
hiip,] i*,*-*,.1i]ld?ü,] aQnl
URL ,l
1l
search engine
iI
hypertinX f
meta tags
-,!
ivebsite
F{I.1 :E---+. --lrulfiffiiE=
Before you read the passage, talk about

these questions.
1 When do you browse the web at work?
Match t|e 't:,:s 3, phrases (1-5)with the
2 What kind of things do you browse for?
6.111|1;3n3 l-E
1 _ - :=,-. : ,,,ebhost
2 =-.,= a _,,,ebbrowser
Read the emailírom the !T department oí ó-
T.B. Brown lnc. Then, mark the following
statements as true (T) or false (F). AA -- =- - - =- .= :- iJdgcs
^ --
= ==
1_ T.B. Brown lnc. now has a different URL,

ö
B_-
Z:'--'=- --a- -:::::::-:- englne
C a - =-: :, : - :),: ck on to navigate
- -,
2 _ The hyperlinks navigate away from the
,,,a]
original page. L) 1 -- --.: = --:1Z -::] :3 make WebSiteS

3 _ The website now has fewer meta tags, E a:-- :=, ,- =| -,- -.. =.raa for a website
Choose the word or phrase that is closest
ln meaning to the underlined part.
1 The text used in HTML codes to provide Employee 1: Hi Susan! Did you receive the stafí
nformation to search engines gives us high email?
search rankings,
Employee 2: Yes, and l have a question, Bob.
A hyperlink B meta tag C web host
Employee 1: Okay, no problem, What is it?
Type a word into the computer program that Employee 2: l don't even know what 1
allows peop|e to look for pafiicular informatton are. Why are they imporlant?
lo find a website. Employee 1: They're descriptive words on the
A search engine B http C website 2 _ . They make the
site rank higher in 3
: fur website is very popular on the system of Employee 2: You mean our 4 _appears at
nformation that is avai|able on the lnternet. the top of the search results?
A meta tag B hyperlink C www Employee 1: Exactly. Customers 5
: -he company's text and symbo|s that form a our hyperlink first
address is http://tbbrownincorp.com. Employee 2: That's good news for our sa|es department.
",,eb
A URL B search engine C web host
j ) ease begin the web address with the parl of

:re web address that allows the computer to
:onnect to the site, With a partner, act out the roles below
A HTML B web browser C htip
Listen to and read the email from the lT l don't even know what meta tags are.
:epaÉment of T.B. Brown Inc. again. Where
Our site appears at the top of the search resulis.
:oes their site get more activity from?
Customers clíck on our hyperlink first,
You are an lT depaftment employee.

Listen to a conversation between two Answer B's questions about:
:mployees of T.B. Brown lnc. Ghoose the r meta tags . search engines
:crrect answers. . search results
!l
' ,Vhat is the main idea of the dia|ogue?
A how to compose a memo You are an employee. Ask Student A
questions about meta tags,
B the importance of meta tags
C finding a better search engine
D what a hyper|ink is
use the conversation from Task 8 to fill in
2 email.
iVhat does the man say about the website?
A lt displays |arger meta tags.
the .í,ffiffi
B lt contains more hyper|inks.
C lt has larger webpages available. Dear
are.
the
D lt appears near the top of search results, Thanks for explaining what
so . Now,
l had no idea they were
appears at
l can see why our website
:lT:L"fiT;.[::1ffi#,@ íiist, it'll be good for business!
Regards,
J
ffi Before you read the passage, talk about these questions.
Nowadays, anyone can edit graphics,
1 What are some reasons people edit images?
But new users encounter many
2 How do people edit their pictures?
difficulties. Here are some common
problems and solutions:
;-
* i'-]-
,_ _
l *_. -_.. The image is dark or has a
strange tint,
CaUSe: Poor exposure or bad lighting.
Adjust the contrast using a
graphie editing program.
.- * l : -- There is white space around
the image.
Crop ihe picture. This
removes unnecessary pafts.
* '] ] " The photograph is blurry.
=
CaUSe: resolution.
Lor,,l
lncrease the number of pixels
in the image. This makes it sharper, Or
resize the picture and make it smaller,
Also. save the photo as a JPEG file. This
format creates high-quality photographs.
§.*edímg
&1 n""a the article from Graphic Arts Magazine.
Then choose the correct answers.
What is the article mostly about?
A why people edit graphics
B how to edit graphics
C the causes of poor exposure
D how to crop a picture (A-F).
According to the article, how can 1 _ pixel 4 _ graphics

you remove unwanted parts of images? 2 _ exposure 5 _ resolution
A crop the picture 3 _ JPEG 6 tint
B resize the image
C save the picture as a JPEG
A images on a computer, in a book or magazine,
etc,
D increase the number of pixels
B a small dot that makes up part of an image on a
According to the article, what is computer screen
NOT a way to fix a blurry photo? C a file used to compress images
A resize the photo D the amount of light that reaches the camera's
B increase the lighting SenSor
C save in JPEG format E a small amount of a color in something

D increase the amount of pixels F the quality of the details displayed on an image
:]
phrases from the word bank.
, r3fl # based on Task 7. Then, switch roles.
,q ra p:h ie ecüi,[in g Krrogra r"n

l:;s.lt,]i" r.3 st How can l help you?
1 lt's hard to see the detaiIs of this picture. Please ls there a way to fix poor exposure?
lT so that it is bigger. lncrease the contrast to lighten the picture,
2 l want to edit my pictures. l need a
3 l don't like the background of this picture. Let's You are a support center agent.
it out. Student B needs help editing a picture. Talk
about:
4 This picture is too dark. Make the
.
a little lighter. what the editing software is
o what the problem ;s
Listen to and read the adicle from . how to fix the probIem
Graphic Arts Magazine again. What might
be the reason for a blurry photograph?
. ,:., i' YoU are a customer. Fo|low
Student A's instructions to edit a picture.
:Is
suppon center agent and a customer. Mark
the íollowing statements as true (T) or
false (F).
use the conversation from Task 8 to
1 Cropping a picture fixes poor exposure, complete the note,
2 An editing program lets you change aspects
oí a picture.
3_ The controls to fix the picture are in the edit
menu,

conversation.
Agent: Thanks for ca|ling Picture Perfect's

suppor1 center. Hcw can l help you? :
Customer: l want to put a picture on my website,

but it's too dark. ls there a way to fix =
1? !
Agent: Do you have a 2 _
program? io erjjl
Customer: Yes, but l never use it. l 1ust don't know
how,
Agent: No problem, 3the file with the
program and find the contrast contro|s.
Customer: ls that in the 4 _ _? ilijvi;e !ltven
|,,t,.,.,',.J 1_1it1-'
1
l
_
1 i!:-:
Agent: lt is. lncrease the 5 to |ighten
the picture.
Customer: Great!Thanks.
l
lnc,
'B-mffiffiWffi
,*,o**o,** raCi+ruot-oov DEpAfr
TtúEltT
From: lT Department
To: All Users
Databmse
n"", Sp.*u*shqets vs spreadsheets incorrectly,
many employees use
Cuirently,
data storage, PiJu"" review the following _:
ic§" $
a\É
in"v *á not íor !-)
guidelines, '$
n:-
- -fföéffi 1j { 1-.
ú -, 1
,::^-; í "fi l J::ili§for
!/
i |:,
ffi i
names o]," u:ü*
:f, i*l§ .i
Enter the client rltinl€ tables íor clienl
multiple
mr
client 4
l
perform complex l"#";;arch *
n-.
a" .].
-.
a ..1
information, ,É,* .:,
pr*gru* t:1 ! ,.;
Use cxr mpr***=h*eÉ -"OJu' c9st, and revenue, i spreadsheet ]
]i
Perform ""r"urut,ii, *'i",ent,functions
and ','*
Create to,rnur"=""u,'"n sales data, ,,h
;Ö;";=, Use this to analyze

create graphs
;;,i,.,:i:,:*l"jJi:,"
to
<j
";; a worksheet
g
\\
3:"Jfi"'ffi';";; cells of __---
é r§llt,l§€§
create these charts é=!,
* §§
§
1-cela
"Ját"ú"é":l
!
l
l
t
l
l
a
a
l
r
Choose the word that is closest in meaning to the

underlined part. . With a partner, act out the
1 Sue types in a(n) symbo| that performs a specific calculation rotes below based on Task 7.
on the line, Then, switch roles.
A cell B operator c worksheet
2 Please arrange the client addresses in a single collection of
l need help.
information in a database.
Are the data in the cells correct?
A table B database field C query
Type this formula into the top cell,
3 Dave adds up the values with a mathematica| spreadsheet
calcuIation.
A worksheet B formula c database You are an employee
4 Jim organizes records in a computer program that organizes at T.B. Brown lnc. You need help
information and performs calculations. using a spreadsheet. Talk to
A function B query C spreadsheet Student B about:
5 Martha finds clients who live nearby with a search that locates
r what the problem is
all information of a spectfic type. o possible mistakes
A query B database field C operator . solutions
6 Some information in one unit of a spreadsheet that holds a
piece of information is incorrect. You are Student A's
A Bfunction ccell
.1l
table co-worker, Offer help with his or

ffi
her spreadsheet.
Listen to and read the emailfrom the lT Department
of T.B. Brown lnc. again. What exactly is a spreadsheet?
use the conversation from

Listen to a conversation between two co-workers
Task 8 to complete the page.
at T.B. Brown lnc. Mark the following statements as
true (T) or false (F).
1 Sam is using a database program.
2 Rachel tells Sam to perform a query.
3 Sam enters a formula that calculates profits,

-_.*_|..._. ^.cl .::f '9..'=:*:
-.,j= :, "'
..:
-nployee 1: Rachel, l need " =.
he|p. l don't understand ihis

1 _ program.
inployee 2: Sure, What are you trying to do? {_]$*"sr:li.;;.i--=. ,,, , ], i
inployee 1: l need to 2 _our

;
estimated profits íor next
month, But l don't know how to do that. 'l i,,'i i,r ; ., ., l
l imployee2l Well,areallthe3_inthe4_correct?
... -nployee 1: Yes, l'm sure they are,
ii ." :,.::
-nPloYee 2: OkaY, Then just tYPe this 5 into the toP cell, iJ
'= '-
,,
]: -nployee 1: Really? That's aII?
,-.,. ::::::::,,,:-, ._.:!1;".:_j::::,1.|;.:. .:.= ::_:1i..,1|l:|+i
,_,,.-,., -,,_,
'] 3nployee 2: Yes. The formula ca|culates the estimated 6 _
- of the spreadsheet.
and shows them at the bottom
L
fl
v
these questions.
'l
!
What makes a good business website?
n
2 What kind of websites do you like to use?
:
=,,:
Read the brochure. Then, choose the

correct answers.
1
Dttprin
What does the Web Development class NOT
teach? |.J
A making a website easy to use
B improving a website's visibility
§pr§mry C
D
using code to program a website
-s
Frafesmíona#
how to market a new website
What can you infer about the Web Design c|ass? o

Develöpment frour§*s A Attending the class is mandatory,
B The first cIass addresses functionality.
website Rcvie§v C íocuses on improving a site's visual element.
§*LtJTl*ru§
lt
D lts registraiion fee is less than the Web

Development cIass,
what is the function of css?

A lt he|ps improve navigation.
B lt decreases a website's visibility,
C lt changes the style of a webpage.
D lt expands the functionality of a website.
U
]
]
i]
,] (A-F),
!d
]
1 _webdesign 4 _visibility
1
2 coding 5 usability *{
3 _navigation 6 _content É
A choosing a website's visuals
B how easily you can find a website on a search Sn
englne fl
c a website's programming
D how easily a user can interact with a website
fiil
E the act of searching and finding information on
a website
mí
everything contained in a website
§il
]
a::,} ,*, ,.-,, ; .. , . _, , ,. , ,
Fill in the blanks with the correct words or phrases from .i3 "*.
i.,3 § e* !1 ; i. : :._-:
the word bank. ,i$.

wittr a partner, act out the
y,r o /i§1 roles below based on Task 7.
Then, switch roles,
:SS web development : ,,:l,.
{
The website doesn't work well, l want to improve its
l have a question about CSS,
I
2 My website looks boring, l'll give it a more interesting

Why do we separate the style sheet
? |í you are interested in making a website, take a(n) and the content?
class,
What happens to íhe content?
4 l'm learning so l can change the layout of a website.
Listen to and read the brochure again. Which class il],l.,, ,,.:,::, . You are a Web
would someone attend to Iearn about developing a development instructor. Answer
website's performance? Student B's questions about:
. style sheet and content
,,:,líi,]t,i . changing the style sheet
Listen to a conversation between an instructor for a

. effects on content
web development class and an employee. Choose the
correct answers. §tudent B: You are an employee.
1 What do the speakers mostly talk about? Ask Student A questions about
web design.
A how to change content l. ,"..,,,-- -_--,.
B why sheets are separate
C choosing the correct CSS style sheet
D the difference between content and style
:]i
Use the conversation from
2 What happens when the style sheet and the content are
Task 8 to answer the sampIe
separated?
test questions on web design.
A The content is altered.
B The content does not change.
::
C Content needs creating.

Soring Professional
i:
i
D
Oeveropment Courses
The words are changed in the content. ll,
I,
l
Listen again and complete the conversation. on
Example Test Questions
i
li
Web Designl
lnstructor: So, that's how we change the website's style, i
;]
for?
Does anyone have any questions? l*tters CSS stand
1
a
j.i
Vr/hai do the !]:
Employee: Yes. l have one. lt's aboui í il
nstructor: Oh, the 2 _

2 what is the imporTff;;'.;;,|,i'u''.n
l
What do you want to know?

an
tlre style sheets
Employee: Why do we separate the style sheet and the 3 _ ?
_ i
!',
Instructor: lt makes changing the 4 easier. The

_changes, is changed, what
l
]l
5 but the content doesn'i,

Employee: So, l change the style sheet. What happens to the
3
" lf the style sheet
r,,upp*n! to ihe
content? iil
ii:
,
content?
.i
lnstructor: Nothing, because the two are 6 _.
lilim
., il i,t]llil]]li
.,,p1,,1,1,,"
llÜ|
Employee: Okay. l understand now, The words stay the same, but
their appearance changes.
l
ry ffig"
otíset lithography F
*:] ]&:- ffii*- "

ta|k about these questions.
1 \^/ha: Co ,,,ou know about
desktcr oublishing?
2 \"t'ha: s( ls are needed in
OJc S- ^g?
Read the job listing for a

electrostatic printing position at Golden Prairie
4 Publishing, Then, choose the
8, correct answers.
1 -a: s :ê purpose of this
",
aJ.= )=^-^^la
lcl lLí
A :: ]s: a job opening

|1{rie
:
CotO*n B :: ::scribe a company
Publishin9 st C :: s:at a oublishing company
Speci ali
N aw Hi r in g :Desktop öuúri,r'ríng si-'|
D :: sell a desktop publishing
C,a ] ram
iil L ('j !]
:§Xi§
I
Golden r ra1* i1!§§::,§;i§,.Y. ,', " c, ,s NOT a job qualification?

t';;;;,= Gila] il;ai fi*ld, pcgrti*n:,*Gi,j,;e:
aoeciaiist, A :,= abiIity to make clip ar1
*or1.' !n tii*
e9re1, -, B c.o.ect planning skills
t;ollr:qe d
*''" desktop * -*:
:T::3 ;r::',:'.. C a ccl ege education
F xplcrierrce
in T;;';,l l.m**uni D :re ability to make layouts
A trackground
,,',/ra: can you infer from this
t--il[ . .-]: :=íT,T11 T:,:.- J:" : ; l; - n-
liri enJ Ö{tp alL !-
,* ac,,,enisement?
Ljsl:rü
s".+iill ''l']'1
A The job pays very well.
laycuts. ._C"l_iii..l:, f,tst,
B
^, iii..l
,qo, This is a managerial position.
Fllrnnlng sxri|s,
."*p'-r'*:::- ifi i:ii, eluctro,nic
paper C The company is hiring from
[-,xDerience r""' "'l;;;t ilttrograPtnl.1',,u. r,i,ith i n.
I anrriiarity
*''1:l;;;,lnnlnnor, u,_,t e:,scnii ,
jr
D students do not meet the
prlI requirements.
eiectrostatic.'iiru c* git'+i-,
lrII"i,lr"' "r",l1
and r&*r::."r*
ic
**nd a ü*veí i*ti*;
T* epptr:r,
|rá&b"'e*eirieplab§s&§1y,T'**==..e::l+nrl|íl:l" Read the sentence pairs,
Choose which phrase best fits
each blank.
,,.- Sl.,,",.,,.,,\
1
, ."I;};í,ün,nn*il*".,"
electronic pages / electronic
paper
i, i(ffi:,: .=_
A Many books are available on
hm*r'\§&
*s.- page
l,]
layout l
l
.,t
_]
B Desktop publishing specialists
assemble
2 page layout / clip art . ]]]_,',_
A If you need an extra picture, use

''! Wittr a partner, act out the
B That looks complete.
Then, switch roles.
3 electrostatic printing / offset lithography
A is all done with machines,
Do you have experience ...?
B uses oil and water to transfer ink.
l want to hear more,
l work with ... fairly often actually,
Match the phrases (1-4)with the definitions (A-D).
]
_ comprehensive layout
,li,,., You are an interviewer.
_ desktop publishing
l,,,
l Ask Student B questions to learn
1 _ desktop publishing software , about his or her:
graphic communications . education level
4 the study of sending emotive and persuasive visual messages o job experience
3 a nearly complete version of a page layout . publishing skills
c the design of a layout using software
D a computer program used by publishers §i;,il-,!,t::i *: You are a candidate
for a position. Answer Student A's
Listen to and read the job listing for a position questions,
at Golden Prairie Publishing again. What does the
applicant not necessari|y have to be skilled in?
, ;' i ,.,l,
Task 8 to complete the
Listen to a conversation between an interviewer and interview notes. Greate some
a candidate. Mark the foIlowing statements as true (T) personal details.
or false (F).
1_ The candidate works with electronic paper.

2_ The candidate is in college.
3 The candidate creates layouts.
l
l
lterviewer: Good morning, please take a 1 _.
Candidate: Hello, it's nice meeting you. l
nterviewer: Right! l see you have a degree in 2 I Education Level:
_ Do you have experience creating College ! Bachelor's degree
3 l tr
Candidate: Yes. l work with desktop 4 _ n
t,J
Master's I Technical Degree
every day. l
lnterviewer: Candidate's publishing skills:
Candidate:
What type of work do you do? l want to hear more,
l combine text with graphics to create 5
l
l
lnterviewer: lnteresting. Do you ever work with 6
f
l
Candidate: Fairly often actually. l think it's the future of publishing.
L,,",*,',.---*-,
Webcam
fu9E,
-§.fb dedicated system
l Roberts
i&
á From: Chuck
ffi :T;J::il:'l"se
Request
t
,t Mr,
'o, Smith, ,l 2 _.: ^_?=__ ,,,
-.- ],, cusiness Partners'
ffi:
G c_,
j"
!
*
"'i 1:',
o,."."n'
that vle_ ,-:.'u " :" ,==:
o o o'n:
" l"_" :' ln"o:'":"i i
{3 l propose
, better,
#t
avat"m is even
time anO [€uuv"' un.i ",],' :. dediCateOJ
_, -^Á, rnes cos--S ._ sy'lv"
n^Á it cttDoorts
n j'u',,'
l, o
n
"*" "' "' " "'ndo ; *,, o . .

" "' "'"ilffi ,.::1 J".T:'
allows us to
"
': .
Sharlng .::
lt "
.= with
""no-'^,__.o,. lt also comes
\1
Videoconferencing
, document
in" ""' ,
.v"", comes
The SYsLc'"
, ",^-:=. .1il
__ ' -
1 :.--:.?.
'9.deo n,iog"
U|'
--- '-
="o"'.i,_1§
alSC
§;
_^+^l,t \^/e
=- :. Still,
§'{,, a codec, but ',^,e ' =='^'_
^ . ,""'r"* access.
_ ,^ nandrVid ,i
s,"a '= -^
.-y*
need to make
-3s, -=, =
-
: _,:_,.,.,:.ghis,
big sat
it ofíers
, ó ^l-\Aíq ,-
ChUCx nulu

,t What is videoconferencing?
2 What can videoconferencing be Fill in the blanks t,rith the correct
used for? words or phrases fror, the bank.
"rord
i\: <r" i!
,],'
dedicated syster
Read the emailfrom an lT )!d"
professional at Acme
Enterprise. Then, mark the
following statements as lr
lLCOíIlú:.',.
^^_^^ : : ,.- - : -:: - -. ];,Co^Terenclng.
^{^
^ ^^^ ^
true (T) or false (F). 2 O,tly I ca^ e;: ,-: ::: - - - ]=_ _,-':,:i-,lce system does
üiilP]
_ Videoconferencing reduces not allow,

iíP
traveling time and cost.
_ The dedicated system comes
with a video bridge. 4 The feature
_ Videoconferencing works eliminates Ulr,,r,á,.3] :-,- ],-- -- : , :aa]onference.

5 ,: ,:--..-a^]
best with low bandwidth For our next proc-:: ]:^- - ]li*
lnternet access.
Write a word or phrase that is similar in meaning to the :i -].:.
underlined part.
lii Wittr a partner, act out the
1 A high amount of information that a network sends and roles below based on Task 7.
receives helps images load quickly on the lnternet. Then, switch roles.
b_n__i__h
2 USE LANGUAGE SUGH AS:
To set up a videoconíerence system, first connect the
equioment that codes and reads signals. c _ d _ _ What are my options?
3 John attached a camera that broadcasts sound and video on The system with ... lets you hold ,,,
thelnternet. w__c_m Does lt come with a video bridge?
4 Our offices can hold a videoconference among people in
different locations.
n m__t__o_n_ v__e___n__r_ ,.
;,, l You are a sa|es
o representative. Answer Student A's
ll, Listen to and read the emailfrom an lT proíessional questions about:
at Acme Enterprise again. Why does Chuck Roberts . videoconferencingoptions
suggest having a dedicated system? . differences in number of
moniiors used
l :]"l
,]] 1 ] ]'
': . ]'
,]],
. use of a vld1 bridge
Listen to a conversation between an !T

professional (P) and a sales representative (SR) at §tu§ent §: you are a customer and
Clearwater Technologies. Choose the correct answers. you want to purchase a dedicated :
system. Ask Student A questions

1 What are the speakers mostly ialking about?
A what the benefits of videoconferencing are
B what the lT professional wants to purchase
G how to set up videoconference equipment
D what the use of a video bridge is
Task 8 to complete the order
2 What is the advantage of having two monitors? form.
A lt lets you hold multipoint videoconferences.
B lt enhances the sound and picture quality.
G
!:
lt comes with a video bridge, t,
í
D
ii
lt lets you do document sharing.
;.
Order #11§2
1
,,. Listen again and complete the conversation. :
,
:.:
:=
; '=_=
SR: ClearWater Technologies. How can l help you? ,
Requesi for a(n)

i:]
a
P: l want to purchase a 1 _system for 2 for videoconferencing

What are my options?
SR: Well, we have systems with one or two 3 . Number oí _l
P: What's the difíerence? One / Tr,vc !-

SR: The system with two monitors lets you hold 4 j-,]
i\UmOer oT bridges:
] ,-
i:] ll
p: l need 5 monitors then, Does it come with a video
. Une / iWo i== |
; l:_:':
bridge? l..,
Total Cost: S2.249,99 l:]
:
SR: No, you order that separately. i.

P: Okay, then l need to order one 6 as welI,
please.
_
*ffi *€ -ffix
FRQs
e-commerce
@o@ From: Mark Johnson

To: Amanda Jackson
SUbject: Lowest Price Aif ]|iate Program
Dear Ms. Jackson,

Our advertising at brick and moftar gan ng shops is not producing
video game equipment sales. T,cse ccls!mers are much more active
in e-commerce. So, we at Barga,Eoutoment.com want TFC Gaming
to become an affiliate. Our progra-,.,,orks in the fol|owing manner. You
display our banner when customers . e,,,,, tlieir shopping cart. This directs
traffic our way, TFC Gaming ear.s a percentage of sales from that traffic.
We pay a smaller percentage ío, ncrsases in page views without sales.
Our FAQs explain that affiliates are not responsible for our products. We do
ask that affiIiates obtain a digital certif icate v,,ith our preferred certificate
authority.
shopping cart Contact me with any questions,
Regards,
Mark Johnson
M a rketi n g Di recto r, B a rg a i n Eq u i p m e nt, co m
Before you read the passage, banner
1 What do you buy online? Car Show Depot.COM
2 How does on|ine shopping
he|p businesses?
Read the sentence pairs. Choose which word or phrase

best fits each blank.
Read the email from the 1 digital cedif icate / ceftif icate authority
marketing director oí A l don't trust th s site t -as -:
BargainEquipment.com. Then,
mark the following statements
B The w ]l tell customers our
site is safe,
as true (T) or (F)false.
BargainEquipment.com has a
2 page views / traff ic
brick and moftar shop. A My site has tt.,o tr--3,:o --,:

today,
TFC Gaming is an affiliate of
Bargain Equipment.com. B Adveftising awebstte s-c, ] -:,:ase
Affiliates earn a percentage FAQs / banner
of sales for increases in page
A Let's disp|ay á fl€vr, __ to attract attention
views.
B Check the :3 ' .3 out about the compan\
§ ritt in the blanks with the correct words or Spwxk§r=6
phrases form the word bank.
ffi Wtn a partner, act out the rotes below
based on Task 7. Then, switch roIes.
91o7
shopping cart *i,ilii,:ii,:r: ':-,a:,-;,:]," What do you want to know?
allows people What do we earn for ...?

to shop with businesses globally. Affiliates get...
2 My business is a(n)
of that website. We share profits.
There are many §tuclent A; Your company is considering
shops on Main Street. becoming an affiliate. Ask Student B about:
Put an item in a(n) r earnings from page views
and pay for it later. . earnings from traffic sales
e ,: Listen to and read the emait from the li

B: You work at BargainEquipment.com.
marketing director of BargainEquipment,com I StuOent
questions,
l
i nnswer Student A's

again. What happens when a consumer
clicks on a page view, but doesn't purchase?
t__- __*_ _
i
j
- :.;*§3§§3ffi
Wn*€*reg
C ,: Listen to a conversation between two
ffi Use the email and the conversation from
employees of BargainEquipment.com and Task 8 to complete the recommendation.
TFC Gaming. Choose the correct answers.
1 What are the employees mostly talking about?
A raising sales C calculating profits
B meeting affiliates D payment percentages
:=4F,i
r"1/'
!] ,-:, ' '-'
:
í-.í- (:Ar( ring Marketing

2 TFC Gaming earns a half percent for '-€::1
::+
A each sale C '100 page views L,*.
=§; ggpartment:
B slowing traffic D becoming an affiliate 1
-€
L-ffi\
1
: ,.- To: Jélllvg'HarPer,

19; James --
Í} i t_isten again and complete the 1
lffi\ ^
^^áind
president, TFc Gaming
conversation. re,}
* r.,t" Hároer,
i1*&
1
from -rej Mr. Harpet,

lmployee 1: Hi, Mark, This is Amanda tr ' )nt,com wants
us _-
TFC Gaming
3mployee 2: Hi, Amanda. Glad to hear from you.
lmployee 1: Well, we're definitely interested in tffi . we would earn
{or an
being an 1 _, But we have \"-
also earn
some questions. H@
1^
'*real *- views, We would
Employee 2: Of course. What do you want to know?
5mployee 1: About the 2 _. What do
# is
we earn for just an increase in ',,# My recommendation
Employee 2: That's 0.5% per hundred,

Employee í: l see, and for sales írom our 4 _?
Employee 2: All BargainEquipment.com affiliates
get2%o of the 5
affiliate [N-COUNT-U1 5] An is a person or business that direc:s ,-.:".,..-:- : :: a a,s .ess's website tn
exchange for a percentage of sales.

appearance [N-UNCOU NT-U 1 2] is the way that a tveboa]: : :, :
attachment [N-COU NT-U8] An is a file that is sent vlith a, =*z

bandwidth [N-U NCOUNT-U 4] is a measurement of the a- : -"- :' ,'
-,^- .,.: - .-a: a computer network
- -: - ..,.3t
1
can send or receive. High bandwidth allows images and websiies :. : =: ]_ _ ,, _
banner [N-COUNT-U15]A : -3 -3Ss,
brick and mortar [N-COUNT-U15]A - .s :a ocation instead of

online,
case [N-COUNT-U3]A isanenclosurethatholdsthecomp-i." s ::^.::-:--:

CAT-S cable IN-COUNT-US] (Category 5) are tie s:a-:1,] _:: -: -1: _:
cell [N-COUNT-UIl]A isaunitof aspreadsheetthat ho|cs a :.:= :' -' -,-=-,.

"
certificate authority [N-COUNT-U15] A s a- :,]:- --- -- - 1,, -,=
reliable digital ceft if icates.
clip art [N-UNCOUNT-U1 3] is e|ectronic artwork tna: :a,

code [N-UNCOUNT-U1] is a set of words and signs :,a: :
codec IN-COUNT-U14]A is a piece of videoconf el,e.: - ] -.:cing analog stgnals into :

digital form and decodes them when they come in
I
coding [N-UNCOUNT-U12],,,, rs the programming la"g-a:: . a-

=-:: -* =
:_:
,l
compatibility [N-U NCOUNT-U7] is the abili:;. c' a : :: :':,:_a- --:_ .", :c tvork with a different
one.
comprehensive layout [N-COUNT-U1 3] A ;3lplete version of a page

layout of a publication.
router ,s ca1 :' ,.,= ,=,. _-, :::-: :,::3ss. lt specifies the route
configuration [N-UNCOUNT-U5]The
settings, the correct lP addresses, passwords. Wi-Fi€ cha"e v-::1,: :, -
content [N-UNCOUNT-U12] is the materia|on a \!eoca!3, -: _] -] ... =-] :,13- 3s.
contrast [N-UNCOUNT-U10] is the amount of difíere^:3 :::,,,=:- :-= ]:" =,:as a-C light areas of an image
crop [V-T-U1O]To an image is to cut off unwanted parls oí a, -a:=
cssIABBREV_U12] (CascadingStyleSheets)isalanguagetiats=:= -=:,_,= HTML
=]':-:s,color,spacing)of
elements on a webpage.
data [N-UNCOUNT-U1] , are information that can be entered and !s3]
I
data processing [N-UNCOUNT-U1 ] is the act of enie"c,
computers. í
database IN-COUNT-U1 1] A is a large group of data organrzec - a :--:-.=, s_. s:3T, lt a|lows you to {
search and find information easi|y

database field [N-COUNT-U11] ln a database, a is a categc-, -.^Z-. "- ]: a :2,.i cular type of
information.Whenthisfieldisgroupedtogetherwithotherrelatedíielcs, l,:.,':,- ?,.:.,]:oraspecificsubject
(e.g. employees' social security status).
dedicated system [N-COUNT-U1 4] A includes all the !a::ss.-, :-*::-3-:s of videoconferencin:

together as a set.
desktop [N-COU NT-U6] A computer is everything that a user sees c^ a :]-: -:., 3],3en.
l
:esktop computer [N-COUNT-U2] A or a desktop is a computer that is small enough to use at
a desk, but too big to carry around,
:esktop publishing software [N-UNCOUNT-U13] , ]l ,:.:i]

is a high-end computer program
that is used to make page layouts.
:esktop publishing [N-UNCOUNT-U1 3] is the art of using page layout software to design
finished, printable documents.
]HCP [ABBREV-U5]The (Dynamic Host Configuration Protocol) is a TCP/IP protoco| system for computer
networks to receive lP addresses and other configuration information
:igital certificate [N-COUNT-U1 5] A is an e|ectronic document that proves the ownership of

an online business.
:lsk drive [N-COUNT-U3] A is any device that reads and/or writes data to a disk, Some examples include
the hard disk drive or removable storage devices. These ones use a magnetic head whereas optica| drives use a
Iaser,
:ocument [N-COUNT-U7] A is a file created on a word processing program.
:ocument sharing IN-UNCOUNT-U14] , is a feature of some videoconferencing systems. lt allows

everyone participating in the videoconference to look at and edit the same document,
:omain name |N-COUNT-U8] A is a set of words and letters that identify a company or address on the
lnternet.
:,ag[V-T-U6]To files, folders or icons is to move them around on a desktop.

:-commerce IN-UNCOUNT-U15] :,, is the purchase or sale of items on the lnternet.
.:
. is a process that reduces the amount of echo heard by

=;ho-cancellation [N-UNCOUNT-U14]',
participants of a videoconference.
:]ectronic page [N-COUNT-U13] An is software that displays electronic paginated content.
:]ectronicpaperIN-UNCOUNT-U13] :,. is a display device that resembles paper books,
=
ectrostatic printing [N-UNCOUNT-U131 :' ,],l,,:",:- is a method that uses static electrictty to print.
=mail address [N-COUNT-UB] An . is an online location to which electronic messages can be delivered.
=mail client [N-COUNT-U8] An is an offline program that receives, sends and stores a user's email on a
specific computer
:ncode [V-T-Ul]To data is to convert them to a desired form for data transmission, storage, etc. so that no
one can read it.
:xpansion card [N-COUNT-U3] are extra circuit boards that are used to increase the functionality
of a computer,
3xposure IN-UNCOUNT-U10] ln photography, the ,.,. is the amount of light that reaches the camera's sensor.
'an [N-COUNT-U3]A moves cool air onto computer components inside the case.
FAQs IABBREV-U15] (Frequently Asked Questions) are a set of questions and answers that are provided on a
website to provide users with information that users commonly want to know,
folder [N-COUNT-U6]A holds and organizes íiles and documents on a computer.
font [N-UNCOUNT-U7] is the style of the typed characters on a document.
íormat IN-COUNT-U7] A is a file's type. Different files might not work in different programs or software.
formatting [N-UNCOUNT-U7] l is the style of the words on a document,

formula IN-COUNT-U11] A ' , is any mathematical calculation that you períorm in a spreadsheet,
function IN-COUNT-U11] A fixat*ti** is a mathematical instruction that performs a specific calculation in a
}
spreadsheet, such as adding a set of values.
a
;I functionality [N-UNCOUNT-U12] Functionality is the ability of different elements of a website to work together,
il
graphic communications [N-UNCOUNT-U13] Graphic communications is the study of sending emotive and
I
persuasive visual messages to specific target audiences so as to achieve communication goa|s.

graphic editing program [N-COUNT-U10] A grephic editing prc§rár§l is a computer program that lets you change
different aspects of an image.
Graphical User lnterface (GUl) [N-COUNT-U6]A &raphi*al l"§ser §r":t*#aee {GUl) is an operating system that uses
icons to represent programs and files and allow users to access them.
;l1
graphics IN-PLURAL-U10] &raphics are images on a computer, in a book or magazine, etc,
iH hard drive [N-COUNT-U3] A hard drive or hard disk drive is a data storage device that stores data on magnetic
platters.
hardware [N-UNCOUNT-U1] §**rdware refers to the physica| parts of a computer.

lj
heat sink [N-COUNT-U3] A tt**t *ink transfers heat away from nearby components of a compuier.
HTML IABBREV-U9] a-lTMt (Hypertext Markup Language) is a computer language that is used to display words and
lll images on the world wide web.
http [ABBREV-U9] The http (Hypertext Transfer Protocol) is a part of an lnternet address that allows a computer to
connect to web servers and send HTML pages to a user's browser.
hyperlink [N-COUNT-U9] A $,typerli*k is a word or image on a webpage that you can click on to go to a different
webpage.
ll icon [N-COUNT-U6] An ie*n is a picture that represents something on a computer.
information security [N-UNCOUNT-U1] lnforrrration security is the act or process of keeping information safe and
preventing others from seeing it.
l lnternet [N-UNCOUNT-U5] The !nternet is a worldwide network of computers,

i
input device IN-COUNT-U4] An input deviee is any piece of equipment that is used to enter information to
a computer (e.g. a keyboard, mouse, light pen, microphone, touchscreen, etc.),
lP address IABBREV-U5] An §F (lnternei Protocol) aeidress is a group of numbers that identify a computer on a
network.
lSP [ABBREV-U8] An lSP (lnternet Service Provider) is a company that gives its customers access to the lnternet,
email addresses and data storage,
JPEG IABBREV-U10] JPEG (Joint Photographic Experls Group) is a file format that compresses image files.
keyboard [N-COUNT-U4] A keyboard is a set of buttons that is used to enter informat|on into a computer.
LAN IABBREV-US] A !-Á§* (Local Area Network) is a computer network that connects a group of computers and other
devices within a limited area via Ethernet of Wi-Fi@.
laptop IN-COUNT-U2] A laptop is a computer that is small enough for you to carry around and use anywhere.
layout [N-UNCOUNT-U7] Layout is the way that items are arranged on a document.
LCD [ABBREV-U4] An LCD (Liquid Crystal Display) is a type of display that is created by liquid crystals and that is
used in thin monitors.
macro IN-COUNT-U7] A *ta*ro is a series of automated commands grouped together as a single command by the
user so as to save time while executing frequently used tasks.
mainframe IN-COUNT-U2] A r*la§nframe is a very powerful computer that can process large amounts of data.
maximize [V-T-U6] To maximize a window is to make it fill an entire computer screen or desktop.
]enu IN-COUNT-U6] On a desktop, a ,,.]l..i is a range of choices or commands a user can click on depending
on what he or she wants to do.
-eta tag [N-COUNT-U9] A is text that is used in the HTML codes of a webpage to provide information
about the site to search engines.
-icrophone [N-COUNT-U4]A is a device that is used to record sound.
-inimize [V-T-U6] To ,,
, a window is to make it disappear from the screen without closing it.
-onitor [N-COUNT-U4]A is a screen that displays text, video, or images,
-otherboard [N-COUNT-U3] A ,
":i:,,,,,11,,1,i is a firm slotted board onto which computer circuitry is attached.
-.use [N-COUNT-U4]A is a small device that is used to move the cursor and select items on a computer
SCreen.
- ultipoint videoconference [N-COUNT-U1 4] A :,, is a videoconference among people in

lhree or more different locations.
:vigation IN-UNCOUNT-U12] .,, i,.;,]] is the act of searching and finding information on a website with ease,
:twork IN-COUNT-US] A ,,l is a group of computers that are connected in order to share data or
communicate.
*set lithography
[N-UNCOUNT-U1 3] is a printing method in which an intermediate surface (a
lubber cylinder) is used first for the impression which then transfers it to the paper,
-line IADJ-U1] lf something is , it is available or it occurs on the lnternet.
:erator IN-COUNT-U1 1] An is a symbol in a formula that performs a pafticular calculation, such as a plus
sign (+).
'ABBREV-U6] -':,
S An(Operating System) is basic software on any computer that controls its íunctions and
crocesses and also allows other programs to run.
=
ge layout [N-UNCOUNT-U1 3] is the process of arranging text and graphics on a page.
:ge view IN-COUNT-U1 5] A is a request from a computer to load a page of a website. They can be
counted to analyze the number of people viewing a website,
:ssword [N-COUNT-U8]A is a set of secret letters and/or numbers that allow someone to access a file,
service, document, account, etc. on a computer.
:ripheral [N-COUNT-U4] A , is a device that can be connected to a computer.
rel IN-COUNT-U10] A is one of the small dots that make up an image on a computer or television screen.
:inter [N-COUNT-U6]A is a small arrow that lets a user choose what to do on a computer.
:3P3 [ABBREV-U8]A (Post Office Protocol 3) is a system that receives and downloads email from a server and
then deletes it from the server without storing it.
: ]wer cycle [V-T-US] To :,, ,, ,

a device on a network means io reboot it (i.e. to turn it off and then turn it on
again) or to unplug ii.
:3wer supply [N-COUNT-U3] A delivers electricity to all parts of a computer

:'inter [N-COUNT-U4] A is a device that is connected to a computer to transfer text or pictures on paper.
-'ocessor [N-COUNT-U3]A carries out the instructions of computer programs.

:uality assurance [N-UNCOUNT-U1] l. .:;ii,,;, . ,; is the act of checking products for problems. I
I
:uery IN-COUNT-U11] A is a search that locates all information of a specific type in a database. ;
iAM [ABBREV-U3] " (Random Access Memory) is memory that can be quickly accessed.
,esize
[V-T-U10] To an image is to alter its size, width or height,
resolution [N-UNCOUNT-U10] The resoltttion of an image refers to the quality of details displayed on it. lt is descri
in pp| or Dpl which define the number of pixels or dots displayed per inch of an image (high/low resolution).
router IN-COUNT-US] A routor is a device that sends data packets to computer networks over the lnternet.
scanner [N-COUNT_U4] A scanner is a device that is used for transferring printed documents and pictures into a
computer system.
scroll wheel [N-COUNT-U4] A scroll wheel is a tool located in the middle of a mouse and that is used to scroll up
and down on any page or webpage without using the scroll bar.
search engine IN-COUNT-U9] A search engine is a computer program that allows people to search for particular
information, products, etc. on the lnternet, with the use of keywords or characters.
server IN-COUNT-U2] A server is a computer that connects many computers to hardware.

shopping cart [N-COUNT-U15] A shopping cart is a part of an online store that displays items that a consumer has
selected for purchase, but has not yet paid for.
shortcut [N-COUNT-U6] A shottcut is an icon that has been moved to a desktop to make opening a file or program
easier,
smartphone IN-COUNT-U2] A srnartphone is a phone that you take with you to make ca|ls and access the lnternet
anywhere.
software [N-UNCOUNT-U1] $oftware is a program or instruction that make a computer perform a specific task.
sort [V-T-U11] To sort information is to arrange it in a database in a specific way.
spell check [N-UNCOUNT-U7] §pell check is a function that reviews a document for spelling errors.
spreadsheet IN-COUNT-U11l A spreadshe*t is a computer program that organizes information and performs
calculations.
sMTp IABBREV-UB]An SMTF (Simple MailTransfer Protocol) is a system that allows computer users to send emails
to other users.
supercomputer [N-COUNT-U2] A supercomputer is a large computer that is built to process large amounts of
information at a higher speed than other computers can handle.
table [N-COUNT-U11] A tab|* is a set of rows and columns of information in a database,

tablet IN-COUNT-U2] A tablet is a computer that is smaller than a laptop with a touchscreen and used to browse the
lnternet and check email.
technical support [N-UNCOUNT-U1] Technical support is the task of helping people use and understand
template IN-COUNT-U7] A tenrplate is a pre-built or customized |ayout of a document that serves as a model for a
user based on his or her needs.
tint [N-COUNT-U10] A tint is a small amount of a color in something.

touchscreen [N-COUNT-U4] A iouehscreen is a monitor that lets users interact wiih the computer by touching the
screen.
traffic IN-UNCOUNT-U15] Trafíic is the total number of users that go to and view a website in a certain amount of
time.
URL IABBREV_U9] A URL (Uniform Resource Locator) is the text and symbols that form a web address.
usability [N-UNCOUNT-U12] Usability is how easy it is for a person to use a website.
uSB [ABBREV-U4] USB (Universal Serial Bus) is a commonly used type of connection or port to connect a peripheral
to a computer.
username IN-COUNT-UB] A username is a name or code that identifies a person on a computer and allows that
person to access a íile, service, account, etc.
§ffi
, rdeo bridge [N-COUNT-U14] A |-i: is a device that allows you to hold multipoint videoconferences, lt
connects calls from several different locations.
,ldeoconferencing [N-UNCOUNT-U14],.ll.::l,,, ;l is the holding of a meeting or conversation between two
or more people in different locations using computer technology.
, isibility [N-UNCOUNT-U1 2],, is how easily people find a website based on its ranking on search engines,
,,leb browser [N-COUNT-U9] A ., ,,l]] , is a software application that uses a search engine to locate, access,
and view information on the web servers.
,,iebcam IN-COUNT-U14] A ,: is a small video camera that is either built-in in laptops or attached to the
monitor of desktops and which is used for video calling by broadcasting sound and video on the lnternet,
r;eb design [N-UNCOUNT-U12] ":: is the act or practice of determining how a website looks,
,veb development [N-UNCOUNT-U12] , l,il,.i::l ,- l is the act or practice of determining how a website works,
r,eb host [N-COUNT-U9] A .r:,,, ": ,.: is a company thai provides space on a server for a website on the lnternet.
,,lebsite [N-COUNT-U9] A ,,,,,,, ,

is a collection of related pages on the lnternet that contains information, pictures, etc.
and is usually published by a person, group, or company.
t;ebmail [N-UNCOU NT-U8] is an online email service that users access on any device solely through a web
browser. Email isn't saved on the device but on a server. Examples include Gmail, Yahoo mail, Microsoft Outlook,
etc.
,vindow [N-COUNT-U6]A is a rectangle on the desktop of a computer monitor that displays a file or program.
lts contents are independent of the desktop screen.
,YLAN IABBREV-US] A ";lji,ll,,li . (Wireless Local Area Network) is a computer network that connects several devices
without cables but via radio waves or infrared signals and within a limited area.
,vord processing program [N-COUNT-U7] A is specialized software that people use to

write and revise texts on a computer.
,,lorksheet IN-COUNT-U11] A . . is a single page of a spreadsheet.
,,lorkstation IN-COUNT-U2] A ,, ,l,,: -,, ll:l]:.l] is a very fast computer that runs powerful work programs.
,vww [ABBREV-U9] The ,,,,,,, (World Wide Web) is the system of webpages, informaiion, pictures, eic. ihat is
available on the lnternet.
t
.:i '
::
t,m rrYWa
Áh,
\2)
Virginia Evans
Jenny Dooley
Stanley Wright
aÉJs
Express Publíshing
Reading Function
Unit Topic Vocabulary
context
1 Computer Guide bit, bit size, bus speed, DlMM, MB, MHz, paging Describing
Memory fi|e, RAM, SlMM, virtual memory minimum
requirements
Programming Letter C, C#. C+-, compiler. computer |anguage. Expressing
Languages CPU, Java, JavaScript, linker, machtne code, a concern
multi-thread, Python, Swift
lSPs and Notif ication antivirus software, broadband, DSL, hotspot, lSP, Describing
lnternet Access T-1, T-3, upgrade, Wi-Fi@, WPS benefits
Storage Devices Suggestion array, cloud computing, failure, HDD, hybrid array, Asking about
íorm RAID, SATA, SSD, USB flash drive deadlines
5 Peripherals Advertisement automatic document feeder, calibration, CCD, Making a
digital camera, digital zoom, DPl, flash memory, recommendatior
inkjet printer, |aser printer, megapixel, optica| zoom,
transparency adapter
6 MP3 Players Notif ication AAC, bitrate, capacity, decode. dock, driver, treeze, Troubleshooting
GB, MP3, p|ay|ist, upload a problem
7 CeIl Phones Advertisement 5G network, app, Bluetooth€', ca|l waiting, caller Asking for
lD, celI phone, Iithium-ion battery, ringtone, text additional
message, touchscreen, volce activation, voicemail information
8 communications lnstant barcode, data plan, email, EPC, instant message, Assigning
messageS scan, spam, text, UPC a task
Entertainment and Memo avatar, b|og, forum, gaming, hand|e, Iink, MMORPG, Making
Social Networking news feed, post, profile, socia| networking, virtual a generaIization
world
10 Geographic Chapter cartographic, correlated, data capture, GlS, Describing
lnformation introductton latrtude, laye1 location, longitude, metadata, raster, differences
System remote sensing, spatia| pattern, vector
11 Banking Website account activity, account a|er1, bank fraud, bill pay, Reporting
electronic funds transfer, electronic statement, a problem
identity theft, lockout, onIine banking, PlN, site key,
ssL connection
12 Education and Advertisement Boolean operator, cata|og, ebook, ejourna|, Describing
Research EZproxy, index, Iicense restrict]on, media, remote a problem
acces_s, site license, subscription, VPN
,13 Robotics Email actuator, autonomous, drive power, dynamic Giving
model, enabling device, end-effecto1 equality advice
constraint, joint, manipulator, pendant, robotics,
serial robot
14 Electronic Announcement active matrix disp|ay, bitmapped graphic, b|ack and Expressing
Publishing whrte, download, ergonomic, offline, PDF reader. lack of knowldge
publication, reflow, sub-pixel rendering, system
requirements
lJ Artificial Magazine agent, algorithm, artiíicial inteIligence, case-based Expressing
lnteIligence article reasoning, cognitive scientist, computer vislon, lack oí
consciousness, heuristics, machine learning, understanding
model-based reasoning, pattern recognition.,obot
É-
':1:|1 ,:
- Computer Memory. ,.. " " 4
:: -ProgrammingLanguages ......,6
-,,,: , - lSPs and lnternet Access ,, ,,.., 8
'l,:;-] _StorageDevices ...10
-Peripherals,, ......12
,i ,-MP3Players ,.....,14
]..ll.i
''-Cell Phones. ....,,.'16
,,:l -Communications ,....,,.18
- Entertainment and Social Networking .. . 20
_j;":l. l;_.-GeographiclnformationSystem ...,22
,,1 -Banking... ,,,....24
EducationandResearch,, ..,26
,.1,,,:il:_Robotics,... .....2B
,|,': -ElectronicPublishing.. ..,...30
-ArtificiaI lntelligence... ,....32

Certain memory requirements are necessary to
install and run C|earPic. Check that the computer
has at least 500 MB of RAM available. For optimal
performance, make sure the computer's CPU has a
Before you read the bit size of at least 32 bits. lt should run at a bus speed
passage, talk about of 800 MHz.
these questions. There are several options to fix problems with limited
How has increased memory. One, is to Iimit the number of programs running at
the same time.
computer memory
changed business? Another, is to increase the amount of BAM. First, determine
When do people need whether your computer uses SlMMs or DlMMs. Make sure that
to add more computer the memory's bus speed matches that of the computer"
memory? Purchase the appropriate amount of RAM and attach it
to the motherboard. qll!.8 liiü!úre tÉbRl]
You can also increase your computer's virtual

memory. This temporarily stores daia on a paging
file on the computer's hard drive. To add virtua|
memory, c|ick on the "My Computer" icon. 5pá{ nn.ú4ikl
. iuli]íl $e;
7!* lns
Under "Properties," increase the maximum !n{BlJIBlia8): ;ű
memory amount. ii3:íil,Ja ll9 iE18)] l5};

si]rien1 0]nnó|ed 9l:e
ho p3npg 1,1*
l+,rf#jí i]L)aedl 2 t€
Ée.f!rnel!j3l] :Éni§
ad:l4nii!.,}*úLóled: lüa F€
virtual memory
Read the troubleshooting

guide. Then, choose the
correct answers.
What is the passage mainly about?
A the main function of the cpu
B where to install the clearpic file
C how to add or modify computer memory
Match the words or phrases (1-6)with the
D speeds of RAM attached to the motherboard
definitions (A-F).
What should people do first when increasing
1_MHz 4 virtual memory
available RAM?
2 _ SlMl,/ 5 paging file
A check to see they need SlMMs or DlMMs
if
3 _ D|MM 6 bit
B increase the amount of virtual memory
C temporarily store their data on a paging file A where data that don't fit in the RAM are stored
D make sure the CPU runs at a speed of B00 B a unit of measurement that measures the speed
MHz of a CPU
C a data storage method that stores data on the
What is NOT a way to fix a |imited memory
hard drive
problem?
D the smallest unit oí computer data
A increase the amount of virtua| memory
E a memory moduIe that sends up to 32 bits of
B buy a new motherboard for the computer
data to a cpu
C reduce the number of programs running
F a memory module that sends up to 64 bits of
D increase the amount of availabIe RAM data to a cpu
,l,: ']
]: i..: .,. .. .... ]
phrases from the word bank. With a partner, act out the roles below
]::,i
,;#f#
bus speed USE LANGUAGE SUCH AS:
The program keeps freezing,
1 The computer has a of 64 bits,
To run ,., you really want to have at least ,.,
2 The computer's CPU has a
How can l fix that?
of 800 MHz.
3 This computer comes with 900
of RAM,
Your are a support center employee.
lnstalI additional tnto
Answer Student B's questions about:
the motherboard.
. a problem
Listen to and read the troubleshooting . soIutions
guide again. What happens when a . jncreasi,n9 virtua] memory
computer's virtual memory is made bigger?
,_
$iirij§li §: You are a customer. Ask Student A

questions about running a computer pro9ram,
customer and an employee of ClearPic.
Mark the statements as true (T) or false (F), ,,,];
|:
1_ The customer's CPU is too slow to run the use the conversation from Task 8
program.
i..,1...
'iil:
to complete the receipt.
The emp|oyee advises the customer to buy
more RAM,
3_ lncreasing the virtual memory wi|| increase 'l,, '
the paging file size.

n,'lii]
Listen again and complete the ,,',!;]'i :.|r,,. : :: -.:='r_,..=1
+
conversation.
Employee: Wel|, 1
To run C|earPic, you

really want to have at least 500 MB
oí memory,
Customer: So, how can l fix that?
Employee: One easy way is to increase your
computer's 2 _
Customer: what willthat do?
Employee: lt increases the paging fi|e size. That way,
your computer's 3
can store more data,
Customer: l see. So, 4 __do
l increase the memory? ,
Employee: 5 __on the 'My Computel
icon, Under 'Properties', increase the
maximum memory amount 6
half .
G
Mr, Daniels,
As the head of the computer programming depadment,
l feel that we need to update the department's
resources. This includes our programmers. Most
of them are comfortable with the C, C++, Java
and JavaScript computer languages, We even
have one programmer who can use C#. There are
also two programmers who specialize in Python.
This language is an easy and popular programming
language, especialIy amon9 starlups.
However, we don't have anyone proficient in Swift.
l think we need some programmers who are familiar
.xml with it, That way, we can develop applications for
Mac@ computers and AppIe@ mobile devices.
,hrrcr.bmI Some of our machines are getting older, too. A few
computers need their compilers and linkers updated.
Otherwise, they'll never be ab|e to converl to machine
code efficiently. ln addition, one of our older CPUs
cannot multi-thread very well.
l3
ffi As you know, the programming department is very
important to this company's future. Please help us stay
,: .,,i, l,iiii updated.
Thanks,
Before you read the passage, talk about Sarah Jennings
these questions,
1 How does computer programming affect
lf'i:l#iiit}i :; ;.,,, .,
business?
2 Why is computer programming becoming more ,,iji Write a word or phrase that is similar in
important? meaning to the underlined part.
1 He's writing a new Ianguage that computers can
l.i process,
, Read the letter írom the head of a computer

c___ ___r U___
li*
An object-oriented programming language is
manager programming department to her
used often.
manager. Then, choose the correct answers.
1 What is the letter mainly about? |'d use a programming language that works for
A purchasing more CPUs Mac@users, S___
B writing better computer programs Our top programmer specializes in a language
C learning new computer languages that ts easy and popular with startups.
D requesting updated resources

Harold often used a competitor to Java instead
2 Which of these programming languages do the of Java.
programmers NOT know?
Do you know a programming language that
AC# C Python adds capabilities to C?
_ _+
B Swift D C++ Linux@ rs creaied with a programming language
that programs operating systems. _
What can be inferred about Python?
The central processing unit is a computer's
A lt is used in Mac@ computers.
most important part.
_P_
B It is used less frequently than C++.
A computer part that changes source code into
C lt cannot be used by compilers. machine code is essentia| to programming.
D |t is the most difficult to learn. ar
Check (/) the sentence that uses the underlined part
:--. ..,, ,,_ .",_ a ., i
correctly, :
.*}]l':i;*;§ . _
],], :. .:
.].
1_A Linkers allow programmers to control computers. Wittr a partner, act out the
_B CPU was the first programming language, roles below based on Task 7.
Then, switch roles.
2 A A new Java can make your computer run faster.
_B Machine code makes programming possible. USE LANGUAGE SUCH AS:
l don't think we can afford
3_A Added memory allows computers to multi-thread.
more programmers.
_B |'m learning comptler, a new programming language.
What do you think about our CPU
needs?
Listen to and read the letter from the head oí a How pressing would you say those
computer programming department to her manager. needs are?
Why will a few of the old computers need their linkers
and compilers updated?
You are a manager,
i Ask Student B about:
, o the deparlment's needs
Listen to a conversation between a programmer and
her manager. Mark the íollowing statements as true (T) or r the importance of needs
false (F). . oosslble so|utions
]he
1_ The manager intends to hire more programmers.
2_ The woman is going to learn Swift. §tudent §; You are a programmer.
3 The manager denied the request to'upgrade the CPUs,
, Talkto Student B about how to
cover currect needs at work.

;li;,,
rrogrammer: well, without someone who knows swift,
we can't 1 _for Mac@s, use the conversation from
Manager: l know, but l think the best way to address
Task 8 to write an email to your
that problem is to have you trained in it, manager to ask for updated
)rogrammer: l'm resources, create names for
up for that, But l'm worried that l'Il get behind
the employee and his/her
on the 2 _programs l'm writing,
manager.
Manager: We can shiít some of your workload to other
3 _, then,
)rogrammer: Okay. What do you think about our 4
1
Manager: How pressing would you say those needs are?

Drogrammer: lf we had some updated cpus, we could finish
our projects in a 5
Manager: All right. Let me 6

at the budget and see what l can do.
Programmer: Thanks, Mr. Daniels. l appreciate it.
il
9írr€ Before you read the passage, talk about
n*
these questions.
,{ 1 How do people access the lnternet?

2 What type of lnternet connection is best for
businesses?
l
J
k§# Read the notification from an lnternet
í|
l.
/
service provider, Then, choose the correct
answers.
l
,/ ,*§ 1 what is this notification about?
A
: :l::
j§ §*_ Mindeye's plan to buy WebSurf

,],:!.
B what websud offers to new customers
antivirus software C WebSpot offering free wireless routers

D troubleshooting Internet access issues
2 Which service does WebSurf NOT offer?

&. .,.@&i;*;l:
:*-i+:j:
A tech support
B password selection
Dear Mindeye Customer,

C hotspot access
D broadband lnternet access
Last week, WebsurJ lnternet
purchased Mindeye Communications, Starting next 3 What can you infer from the notification?
month we will be your lSP.
A Anyone can use WebSurJ hotspots.
This new relationship has many benefits. First,
you receive a free download of our exclusive
B More people use T-1 than broadband.
VjrusWatch 9.0 antivirus software to proteci your C Customers wi|| stay with WebSurí.
computer. We're also building all-new T-3 lines D Mindeye offers its customers better services
to accommodate the new customers. This means
greater bandwidth for broadband and T-1 users.
A|so, we are upgrading to DSL. Turn in your old
router to us to receive a new DsL router free of
charge. Match the words (1-5)with the definitions (A-E).
You also receive our award-winning technical
support. We'll help you set up a wireless router
1 _T-1 4 _WPS
2 _ Wi-Fi 5 broadband
household. So, you won't need to worry about , 3 lSP
recovering your password if you forget.
You'll also have access to WebSurJ hotspots. A a wireless techno|ogy that connects devices to the
You can find them at selected airports, lnternet via a router
restaurants and coffee shops. All you need is a B an lnternet connection using regu|ar phone Iines
valid websurf account. ,
c a built-in feature in a router

We look forward to providing you with the
world's best lnternet service. D lines that a||ow many users to connect to the lnternei
Sincerely,
E a data transmission method
Gina Matson
Customer Relations,
websurf lnternet
Fill in the blanks with the correct words or phrases from
the word bank, With a partner, act out the
:*
+" :. .*d roles below based on Task 7.
,í ó#
Then, switch roles.
antiv§yt".ls sq:ftware upgrade
iAiD§ USE LANGUAGE SUGH AS:
What service do you have?
1 This coffee shop has a(n)
lt allows for greater bandwidth.
customers can go online.
2 A(n) connection only requires a phone You can log into hofspots.
line to work.
3 Contact your to get in touch with you are a customer
tech support. representative, Talk to Student B
4 your service because you need about:
more bandwidth . a bill increase
5 Using protects your computer. . causes
b With , you don't have to key . benefits
in any password,
The new lines offer greater
bandwidth
., You are a customer.
,_:,ii:l,i*;';.
Discuss recent changes in lnternet

fees and service.
Listen to and read the notification from an lnternet
Service provider again. What service will Websurf
lnternet put an end to?
Task 8 to fill in the customer
survey.
Listen to a conversation between a customer and a
WebSurf customer representative. Mark the following
statements as true (T) or false (F).
1_ The customer p|ans to cancel his service.
2_ The new T-3 lines wi|l increase bandwidth,
3_ Customers must pay extra for services like tech suppor1.
Customer: Just 1 lnternet. f-

lepresentative: Oh, that's it then. We're in the process of
installing new 2 _ lines.
Customer: But how does that affect my billing?
iepresentative: T-3 lines are expensive, so we've increased rates.
But it allows for greater 3 _.
Customer: I'm not sure that justifies the price hike,
1epresentative: Well, it also supports other WebSutí benefits.
Live4 ,forinstance. ,
Customer: l guess l've used that a few times already.
§
iepresentative: You also get free 5 . And F
you can log into any of our 6 at

É
l
no additional charge. É
Suggestion Form GENE
Get re*dp§ Name:Harold Gibbons
Depaftment lT
$} eetore you read the
passage, talk about Suggestionl
these questions. The lT deparlment is in desperate need of new storage
devices. To begin, we need to upgrade the array. That
1 Which types of means we'll also need RA|D software. Just last week, an
storage devices do engineer lost months of data in a drive failure. An updated
people use? array will help us avoid such costly losses in the future.
2 What do people use For individual employee use, we need to order more USB
USB flash drives for? flash drives as we are no longer using optical media in
any form. Flash memory is more efficient and reliable
as well as smaller, sturdier and faster with much greater
storage capacity.
l think it is a good idea to install a hybrid array. This
type of storage combines the capacity of the HDD
with the efficient performance of an SSD. lt has a
high-per,íormance memory intelligent software and it is
cost-effective, We should also upgrade to RAlD 60 which
can suppon up to 128 drives as well as update the SATA
interJace to the 3.5 version.
Finally, with users increasingly operating multiple devices
in multiple places, GeneTech Systems would do weli
to adopt online cloud-computing solutions, Cloud
computing basically involves accessing services over a
network via a collection of remote servers,
.::,i]
ali,i],:n,,.
Reading
ffi neaO the suggestion form sent from Wm*mbu§ary
an employee in the lT department to
ffi rilt in the blanks with the correct words
his manager, Then, choose the correct
or phrases: hybrid array, SATA, cloud
answers.
computíng, HDD, SSD, RAID.
what is the main idea of the form?
1 A(n) is a storage device
A a request for new equipment which was the primary computer storage
B suggestions on improving efficiency system until the 2000s,
C where to place new storage devices
D how to speed up file transfers n'.o*u." nt*.r".. t* *
i ;'.LilT:ili"
devices to a computer.
Which drive stores more data than magnetic involves a data center
tape? with lots of servers that companies can use to
A HDD c SATA store their data through the lnternet.
B RAID D USB flash drive a A(n) is a solid state
drive which is a type of storage drive in
lt can be inferred the USB flash drives are...
smaftphones, tablets, desktops and laptops,
A less reliable than magnetic tape.
5 A(n) stores data from
B more efficient than optical devices. HDDs and SSDs.
C more expensive than a hard drive. software improves
D less efficient than optical devices. hard drive performance.
ffi Cnec* (/) the sentence that uses the §p**kin§
underlined part correctly. Witlr a partner, act out the roles below
ffi
1 _A save the íile on the usB flash drive. based on Task 7. Then, switch roles.
_B Hybrid arrays are made up of a series of
HDD drives.
A few of the requesfs you sent in ....
SATA drives are used to increase
When would you like that?
processing speeds.
What about the main data backup?
A drive failure means the data disk drive
is inaccessible.
3 _A SSDs are available in multi-terabyte Student A: You are a manager. Talk io Student B
capacities. about:
_B AlI computers have an internal HDD . approved requests
for storage. . unapproved requests
o writing a proposal
& W Listen to and read the suggestion form
sent from an employee in the lT department
to his manager again, According to the Student B: You are an employee, Talk to
employee, what are the benefits of a hybrid Student A about your requests for storage
array? devices.
LÉsÉ*m&mg Wn§t**,lg
ffi Listen to a conversation between an ffi Vou are an employee in lT. Use the
lT employee and his manager. Mark the conversation from Task 8 to write a memo
following statements as true [í) or false (F). to your co-workers telling them which
types of new equipment were approved for
1_ The company will purchase a new array.
purchase and why.
2_ All of the requesis were approved.
3_ Management thinks a new main data a:
ij.
backup device is too expensive.

,|a
==
&
=.
m Listen again and complete the :

conversation,
!|
Manager: Management didn't like hearing

about the 1 _ From:
so we're getting the updated array,
To:
Employee: Yes, that was pretty bad. What about
the 2
Manager: lt wasn't approved. lt just seemed too
=:
expensive.
:::
i
Employee: 3_ ,butlguess
you've got to save money somehow. i
lj:.
How about the main data backup? .a:

j
Manager: We're interested in the savings you =:
mentioned. Could you 4 _ =:

=: Il
a more =
1=
:;
,
5_ _? a:
Employee: Absolutely, When would you

i,
like that?
Manager: 6 _ )
I
I
:+.=.-=-...=-==,=....sag+_#?---=4É:"''""",
I
; l
automatic document íeeder
, -,|
l
§
t t
€
digital camera §
*§
}
inkjet printer
l
t
flash memory

talk about these questions. í'- \,
1 How has digital technoIogy changed

photography and printing?
§s*,_3
r@Fe
2 What types of businesses use scanners,
printers and digital cameras? _ laser printer
transparency adapter
Read the computer store advertisement,

Match the words or phrases (1-9) with the
,i what is the adveftisement about? definitions (A-l).
A a new advancement in printer technology
1 _DPl 5 inkjet printer
B reduced prices on o|der hardware mode|s
2 transparency adapter 6 digitalcamera
C Compumad's ',going out oí busjness" sale
3 caIibration 7 í|ash memory
D accessories for cameras and printers
4 automatic document 8 megapixel
2 What is NOT true about Compumail's sale? feeder 9 |aser printer
A They plan to stock up on new mode|s.
A a device that scans see-through documents
B They are cutting prices on software.
B a device that uses a beam of light to create an
C They se|| accessories for their scanners. image
D They have changed their hours for the sale. C a device that uses ink to create an image
3 What can you iníer írom the advertrsement? D the number oí dots used to measure resolution
A A|l new mode|s are on sale. E a device used to store and transfer data
B Not every ciigita1 camera on sale alIows flash F one milIion pixeIs
memory, G the adjustment of dev ces to correct|y disp|ay
C Compumar1 has scanners that come with coIors
auto feeders. H a device that records images íor the computer
D Some printers cannot create professional l a device that loads papers to be scanned
grade prints.
phrases írom
the word bank. ] with a partner, act out the
roles below based on Task 7,
W
o r]di Then, switch roles.
ccD USE LANGUAGE SUCH AS:
1 Using blurs a photo's detail. May l recommend the ...?
2 A thicker lens will increase your camera's This one has ,,.
to l'd also like to starl
3 Digital cameras need a(n) .,,
capture an image.
you are a salesman,

Listen to and read the computer store advertisement
printers Talk to Student B about:
again. What do the alI-in-one packages for
incorporate? . equipmeni he or she needs
. desiredspeciíicattons
.:...:..,:|. .:
(S) and il:ll._,,, ":, You are a photographer.
._l:
Listen to a conversation between a salesman Discuss equipment options with
a photographer (P). Choose the correct answers,
Student A.
1 what does the woman want to do?
A return her inklet printer
B exchange her SuperShot 350
C buy more professionalequipment
D research inklet and laser printers Task 8 to fill in the customer's
review on a discussion board,
2 What can you infer about the woman?
Talk about what item you
A Her last inklet printer broke, bought, the speciíications of
B She is buying her first digital camera, the item, and what you will use
G She plans on selling her old equipment, it for.
D She wants to improve the quality of her work,
, Listen again and complete the conversation,

BigSaver110:
S: May l recommend the SuperShot 350? lt has 15 times ír" Has anyone been to the
,|- and 2 times digital zoom. Compumar1 sale? What did
P: That's pretty much what l have now, l'm looking for something you get? Were they helpful?
abit2 should l check it oui?
30 times
S: Okay ... how about the SnapPro series? This one has
optical zoom and 5 times digital, Re: Compumart Sale
P: How many g _does it have?
S: Fifteen, which gives you incredible detail,

P: That 4 . Now, l'd also like to start printing
my own pictures.
S: Well, we have some great deals on inkjet and 5
just can't print as well,

P: l'm leaning towards a laser printer, lnkjets
S: Okay, the PrintBeam X rs a two-in-one laser
printer and
scanner. lt prints at 2400 6 _ ,
Georgia Electronics is recallin9 its ModelX.1 MP3
players. An error occurs as the players attemp:
to decode AAC files. When playlists containing
AAC files are opened, the bitrate on all files slows
down. Players will eventually íreeze in these
situations.
This issue also affects the Model X.2 player, bu:
a recall is not necessary, Georgia Electronics has
created a driver to correct the problem in Mode
X.2 players. This driver may be downloaded free
of charge from the company's website. lt mus:
then be uploaded to the MP3 player through the
included dock. The driver requires less than one
GB of capacity on the MP3 player's hard drive.
Unfortunately, Model X.1 players will not accep:
new drivers and therefore cannot be fixed
Georgia Electronics will refund the full price tha:
consumers paid for the Model X,1. Visit www,
georgiaelec,com for details and downloads.
dock
s§*t r*m*pi
ffi Before you read the passage, Wn cabx§mx-5r
ffi rUatcrr the words (1-9) with the definitions (A-l).
'l What do you use an MP3 player
7_
for?
1 _ driver 4 _GB playlist
2 _ AAC 5 decode 8_ dock

2 Have you ever had an MP3
player freeze? 3 _ capacity 6 _MP3 9 bitrate
A a file format that is higher quality than MP3s
R*adxu"tg B a list of songs chosen by a user
neaO the recall notice. Then,

c a device for connecting an MP3 player to a computer
ffi
mark the íollowing statements D the amount of room available on a storage device
as true (T) or false F). E a unit of measurement of hard drive capacity
1_ The recall is for Model X.1. F the standard format for encoding sound files
2_ The driver will take up less G a measurement of the amount of daia processed per second
than one GB of capacity. H to change a file back to its original form
3_ The issue is related to the l sofiware that enables a device to communicate with a
decoding oí MP3 files. computer's OS
in the blanks with the correct words from §pe*k§rt6
ffi rlll
the word bank, ffi Wth a partner, act out the roles below
based on Task 7, Then, switch roles.
,3
driver USE LANGUAGE SUCH AS:
upload
:t l've got a problem with my ,,.
g 1 Did you the file yet?
Which model do you have?
/S 2 Computers when too many
;e That's a problem caused by ..,
programs are open.
3 You must insiall a(n)
,tt all new hardware,
tS
§tudent A: You are a company representative.
'Ialk
to Student B about:
el ,ffi ffi Listen to and read the recall notice again.
)e o problems with an MP3 player model
Why isn't the Mode!X.2 player being recalled?
st . how to solve the problem
le
le L§*t*m§mg
Student B: You are a consumer. Talk to Student A
ffi§ ffi Listen to a conversation between a
about a problem with your device.
pt consumer (C) and a company representative (R).
d. choose the correct answers.
at
1 What are the speakers mostly talking about?
A why AAC files are causing problems Wnitirrg
B where a consumer can buy a driver
§ Vou are a customer experiencing problems
C how to solve a consumer's problem with your MP3 player. Use the conversation
D which model a consumer owns from Task 8 to write a letter to the company
telIing them about your problems. Make up
2 How did the customer try to fix the MP3 player? a name íor the customer.
A install a new driver
B restar1 the player
C upload a new playlist Dear Sir or Madam,
D remove the AAC files
-,ffi 6e Listen again and complete the

conversation.
C: Well, l've 1 _
with my MP3 player.
R: Yes, We're 2 _
on some models. Which model do you have?
C: l have the X,2.
R: All right. Tell me about the problem you're having.

C: At first, the sound quality started getting worse.
on me, l thought
Then, it 3
--
restarting it would fix it, but nothing works,
R: Okay, ihat's a prob|em caused by 4 _
files. Luckily, we have a driver to fix that,
C: Oh good. How do l get it?
R: Just download it from our website and 5
it to your player,
lithium-ion battery
cal|er lD
1u#,*;$iffi:{iti,!:;ffil Bluetooth@
:}:ft [
l:i".í,;*:i§$q;iii::fi a w de
irx.:S,.,§ lfJff :1 :*tsnxth
;:ffi,:l|,,.[nilá":::T ::[.,-, r." l Read the cell phone
adveftisement on Mobile Tech's
website. Then, complete the table
using information from the advertisement.
ii':;*fiftllfi*HÉtr:t|,Éfrt* Feature Uses
voice activation
5G network access
Üf§****,*h.ry,,,ffi Bluetooth technoIogy
-]
definitions (A-G).
1_ Bluetooth@ 5_ text message
2_ voice activation 6 callwaiting
3_ lithium-ion battery 7 voicemail
f*rq
4 5G network
touchscreen A a power source in cell phones
B a shot1, written message sent to or from a cell §,,ín
üs,t phone *flí
a ce|| phone feature that alerls users of

incoming ca|ls during another ca|l §ííü
a feature that calls a number by speaking
instead of by dialing k!ü
a feature that Iets you leave or listen to an
Before you read the passage, talk about electronic message
these questions.
a wireless network that connects devices within
1 How have cell phones changed business? a limited range
2 What kind of features do cell phones have? a mobi|e network with high capacity and speed
meaning to the underlined part. With a paftner, act out the roles below
1 Tap on the thing that you touch to access its based on Task 7. Then, switch roles.
features. t c s__e_
2 Listen to this sound or song that signa|s a ca|l.
l think l know how to solve your problem.
,n_t__e ,,,
3 l bought a new wireless communication device. How does it work?

c_| _h__e l just tap ..,
4 Check out my new celI phone application. _ p _

5 l have a feature that te|ls you the name and
number of the person cal|ing. c _e_ |
You are an employee and have
a useíu| new app. Exp|ain to Student B:
. what the app does
Listen to and read the cell phone
advertisement on MobileTech's website
. how it differs from an address book
again. How would you access the different . how to use the app
t features on The Lightning cell phone?

You are Student A's co-worker. Talk
to him or her about a new app,
Listen to a conversation between two

employees. Mark the folIowing statements
as true (T) or false (F),
1_ The app stores a list of c|ients in an address use the conversation from Task 8 to write
book. a description of a new app.
2 The app does not show clients' purchases.
3 The ca|ler lD lets you track a shipment while
on the phone.

conversation.
Employee 1: Hey, Amy. l think l know

1_
your tracking problem.
Employee 2: Really? How?
Employee 1: lt's a new 2 .lt heips me keep
track of clients and their purchases.
Employee 2: How does it do that?
Employee 1: Well, it lets me keep a list of all my

c|ients in an address book,
Employee 2: How's that different from the
3 _ on my phone?
Employee 1: This one lets me view any client's
$
Employee 2: That's helpfu|. How does it work?
Employee 1: l just tap the name on the 5
, and it says thai our client
Mr. Smith purchased fifty boxes of paper
yesterday,
j*
ClarkAndrews00: Hello, Sandy. Are yo"
there?
SandyHammond: Hi, C|ark. What can l dc
Before you read the passage, talk for you?
about these questions. ClarkAndrewsOO: Sorry to contact you witl-
an instant message" But email doesn:
1 How many ways can businesses seem to be working right now. l neve,
communicate with each other? got a confirmation on the message l sen:
2 what are the beneíits of different kinds last week.
of eIectronic communication? *sanoyHammonei; we never received that
Did you send it with an attachment?
ClarkAndrewsO0: Yes, I attached my orde"
spam receipt,
SandyHammorrd: |t must have ended up
\lrP,OX{,(rE in my spam fo|der, I apologize for the
confusion.
Dn,rrr ClarkAndrewsO0: It's okay. What is the
- $\\L
status of my shipment?
SandyHammond: UnfortunateIy, we're
--,
ío A),
having technical difficulty scanning the
product EPCs. However, we have UPC
products ready to ship immediately.
ClarkAndrews00: Those wi|| be íine. We
have equipment that can read barcodes,
0I . !ü0 0A89 . D! ü 1tF - 000], b 9D{ 0 SanelyHamnrotrd: Do you have a
smartphone? We could update you via
emai|.
'|- ClarkAndrews§0: l have a cell phone, bu:
my data plan doesn't support email,
Voicemail or text messages wiIl work,
-É9''-
text you then. What's
Sln,:i,i;la,.,,-,rl; lll:tld; l'||
Read the instant message conversation the number?

between a client and a supplier. Then, ClarkAndrews0O; 555-9854" Thanks.
1 What is ClarkAndrewsOO sending an instant
-
message about?
A He wants to find out the status of his shipment.
B He received UPC products instead of EPCs,
Match the words or phrases
C He is getting files sent to his spam folder.
(1-7)with the definitions (A-G).
D He wants to order equipment that can read
barcodes. 1 scan 5 UPC
2_ spam 6_ barcode
2 Why did Clark's emaiI end up in Sandy's spam fo|der?
3 EPC 7 instant messaging
A Sandy's emaiI does not work.
4 text
B He sent it to her smartphone,
C The emai| had an attachment, A to send a message (via SMS)from a cel| phone
D He sent it from his ce|| phone. B a written message that occurs onIine
c a code that identiíies individua| items
3 What can you infer from the conversation?
D a code that identifies types of items
A Sandy does noi |ike texting c|ients.
E to read a barcode
B Clark plans on buying a smartphone.
F a representation of a UPC number
C Clark is not fami|iar with technology.
G unwanted emaiI
D Sandy has a ce|l phone that can send texts.
S rill in the blanks with the correct words or §peaking
phrases from the word bank. Wittr a partner, act out the roles below
@
data plan l,:,lli:;,, USE LANGUAGE SUCH AS:

l just got done talking via instant messaging,
1 To track the package you must scan its
Can you make sure... gets taken care of?
2 A(n) allows users to browse
Text him when it's scanned.
the lnternet on smarlphones.
Please send a(n) with the receipi
attached.
Student A: You are a service representative.
Talk to Student B about:
& fi Listen to and read the instant
. communication with a client
messaging conversation between a client
and a supplier again. How will the supplier . how you can solve the client's problem
update the client?
Student B: You are a manager. Listen to Student A
l_istern$rng and offer solutions.
O 6} Listen to a conversation between a

service representative and a manager, Mark
the followlng statements as true $) or íalse (F).
1_ The woman was communicating via'instant %Wn§tEetg

messaging,
2_ The man insists on taking care of the situation
ffi Use the instant messaging conversation
and the conversation from Task 8 to fill in
himself.
the service representativens email to the
3_ The man cannot receive emails with shipping department.
attachments.
&e Listen again and comptete the

conversation.
Frci-il
Representative: Hi Robert. ljust got done i.,
lo Shippinc Depaiinrent
talking with Clark Andrews Silblec'i
via1_
Manager: Did you explain the problem
rnanager §árr0 fílo instrucilons abcui
scanning lhe 2 _? lv'iy
Representative: Yes. He said it was okay to just send

producis with UPCs,
Manager: 3
He's an imporlant client.
Representative: l said we'd update him with
4 _ as things
progress.
Manager: Well, l need to talkto the people who
handle our EPCs, Can you make
sure his order gets taken care of?
Representative: Sure. l'll tell shipping to scan it this
morning.
Manager: Text him when it's 5 _ and
again when it ships.
.#ödF
i virtual world
W***§*as§*ry
ffi Choose the word or phrase that is
closest in meaning to the underlined part.
ffiet remdy§ 1 Jack created an image in a computer game that represents
a person.
ffi Betore you read the passage,
talk about these questions. A MMORPG B link C avatar
't How can social networking sites 2 Put your email on your webpage with personal or identifying
help businesses? information.
2 Why do people use social A profile B forum C link
networking or gaming sites?
3 click on that word or set of words on a website or document.
A news feed B link c vittualworld
ffiecd§mg 4 Create a name that a person uses to access an account,
Read the memo sent to A hand|e B forum C b|og

employees at an adveftising 5 Ask someone on the website where peop|e can discuss topics.
firm. Then, mark the fo!lowing
statements as true (O or
A virtualworld B post G forum
false (F). 6 New games create an online environment.

1 Updates will appear in posts A avatar B virtualworld c link
on the news feed.
7 Read this website with posts about personal activities and
2_ Billboards in a virtual world interests.
can feature ads.
A handle B b|og c news feed
3 _ The firm created a link to
a gaming site w|th product 8 P|ease leave a message on a website.
information. A post B MMORPG C handle
Fill in the blanks with the correct words or phrases from :i§*...:,,,, ,]1
the word bank.

,l
]i. With a partner, act out the
w.9{d Then, switch roIes,
gaming news feed
shadow of Doubt is a(n) with many
players. what kind of information is
on the profile?
2 This site helps you meet other professionals.
There have been several
3 l receive updates about products ihrough a(n)
complaints .,.
4 Sarah enjoys and spends all her money
Overall, ...
on games,
, Listen to and read the memo '.]i.

sent to employees at You are an employee
an advertising firm again. Where will bloggers be able to , and want to check on an advertising
chat about Centro computers? : campaign. Ask Student B about:
o information on the profile and
posts
. customer feedback
Listen to a conversation between two employees at
Galaxy Advertising. Mark the following statements as
true (T) or false (F). lliililq:ni, *j You are A's co-worker.
You are creating an advertising
'l _ Angela plans to adveftise trre computer on a gaming site. campaign. Answer Student A's
2_ Angela put up a post iníorming customers of new software. questions,
3_ There have been no customer complaints on the forum.
Employee 1: 1--_ the profiíe? i'.;; Collect information about

:i,. a new computer and create a
Employee 2: There's a brief description of the computer and
profile.
its features, And we'l| be 2
regular posts on a 3
Employee1: What are the posts for?
--
Employee 2: They update customers on the latest Centro news.
4_ , this post informs customers
of new software that's available for the computer,

Employee1: Great!Anything else?
Employee 2: We've got a 5 _-for peop|e to discuss the
Centro,
l
Employee1: what's the feedback from customers been like?
l
Employee 2: There have been several 6 . about the príce.
--very positive.
I
But overall, the responses are i

l
t
a
I
Before you read the passage, talk about fi j§ Exü ie ,; l€d
these questions,
s a ld ys
1
e
How is GlS re|ated to lnformation Techno|ogy? Í§Jr"".j T' 3ní T, " 1n
d is o la n fo rm o,.
xlffi{
i
at i
2 What are the benefits of GlS? jí* i.. ii 5 *t§";

and many otÁu,-rluáY.' ;Y:::::: :'-:un
li' l_}!: planning
+,- l
nd v d ua s
i i
* a . y, i.;, ; : ;.1 i ;,Ti-"
i l
1|
patterns and r1l1tior;';É., ij3 "=?."1,?j i
monitor changes and
"
;;;nÍ'ry proOt"r*
plan i", i"iu.
'n"
ffi ff iil"TJ: :,'.'": í :1,,]1_, ? : " co rre a te d o n] e l
var ab le ro *"o,J iJ.]; ;

coordinates are ft1;?;:."l§,§r;ffiJ
req;rred. ---- u' i
GiS applications
out" pÁoiJ.r""nil"^l.'1: l"'T of cartographíc
/ í"J, ;J" ::: : iJí[:; 7"i. "j
longitude / latitude :"i, íi ::l;
l. !:. :,
p o p u at o n "
o Á p r, ;:
",i
: T:1?3,: ["r"ji,!i"Y;
l i
Data source Data layers " "ő,. ;
t.,u," outu ,,u3i'i'e

,-j:ffi:j l#:1;i converted
street data
+ ili .,i9,",áo
". "lT{:"J"íiff
P,' r u.v J
iff.." i;i*!§
:uJ";":' i:'nu Jtu' .] o, u," t,." n,
:_ :j1: . sensing, secondary
+ capture from "..r data
:
existmote
Buildings data t i lí.::; ';*§,# sl ;{_} {:

T, [x:. -T:Í
,j!
governmental
'T líU'l] orl'iate and
oraan;ir,;; fii ll Ic rOJe Or metadata
is criticar when
uJilc data
l generateci bv othgr5
v
l
, ,,; ; .;;" ;":
ro,mats a.-e ;ilJ ;i;:,il::Tl"#::;il.:;,ii::"J
V+getatiort data
-+_:_;=
--} il:i ;"fi":il'r' T3,Ii,, ". i;"; ;;.',.;,;' í" ; ;;;;
maps or irnagery
satellrtes \/eni^, .^j1l"d fi.om
,,""., oáÜn";::"Jrtormats USe SeqUentiJt Óornts,
I
V
l
are usefui for storing
outu *,ir_, tjrr-;;§J':"s,and
;, sttch as rivers,
or streets,
lntegrated data -.j
::
-} =,
V\\ -1;\,.
-\ .,};t
\:§/
Read the sentences and ehoose the correct
Read the chapter introduction. Then, mark words or phrases.
the following statements as true (T) or 1 Inforrnation that descriDes stor-od data is ca ec
false (F). GlS / metadata
1 G|S can be used to track changes of a 2 We convetled GlS Cata lf il] .trlllpuier,-i"eadab.
particular subject matter, íorm with remete sensing l cata captuíe.
2 Secondary and tertiary data capture invo|ves 3 Vector / Raster Cata §et.'i iloilta . pcl,vgones
information generated by others. with associated attr,ibuies
3 Raster and vector are types of GlS 4 Latitude / Longitude l1-os i-l,tt-,l easi-west and
appIications. are paralie tc, each othei,
Match the words or phrases (1-6) with the definitions -.|}**§:91{j
(A-F).
* Witlr a partner, act out the
,t _ cartographic 4_ e|evation roles below based on Task 7.
2_ spatial pattern 5_ correlated
Then, switch roles.
3 _ Iocation 6_ overlay USE LANGUAGE SUGH AS:

A the occurrence of individual entities in a location and their ls it like ..,?
relationships They are quite dífferent.
B having a kind of connection What willwe be looking at?
C the height of something above sea |evel
D the place where something is situated
E cover something ;;.,{",,,;1;li:],, ]: YoU are a scientist.
F data captured for the purpose of map making Talk to Student B about:
, . how GlS differs from other
;:; Listen to and read the chapter introduction again. ; technologies
How does GlS help professionals make informed , 3 tasks to execute for your
decisions? ] current project
. how Gls is involved in those
' tasks
;., ." 1'l
,, 1
', ii;
",. Listen to a conversation between a biologist and StutJ,*nt $: You are an intern.
an intern. Mark the íollowing statements as true (F) or
Talk to Student A about how GlS
false (F).
: will help you with your current
1_ GPS is used to analyze information. l project.
2_ With GlS analysis, they will monitor the rate of precipitation,
3_ Local maps can't be uploaded, . ,,l l',^^"
, '.]i i ,,l,:,1,
, ., ,. ,
l }|"il1 ] i.l
i,, Listen again and compIete the conversation. i} ffiffi Collect information
about Geographic lnformation
lntern: l see. So, what will we be looking at? Systems. Then, write
a paragraph about GlS
l,,
Biologist: First, we need 1 all the places
where the rare Florida toothache grass has been
applications and uses,
observed, Then, we can use GlS analysis to see the
location, elevation and rate oí precipitation each
plant receives. GlS maps can then 2 _
ln the area that have similar conditions so we
know where to look for more of the plants.
lntern: That's incredible!
Biologist: lt's very useful. We enter the 3 __, that
is the survey data and the mapping information, into
the GlS. Then, we enter the remote sensing information
such as the 4 and the aerial photos
using data capture.
lntern: Can we enter the local maps that the rangers use?
*
Biologist: Yes, we can, but first we have io 5 _ or
convert them to a 6 __ .
lntern: OK. Let's get started.

i§#
.,+@#
| # [ccpss
R§sl ll
ügnieü
these questions.
1 Why is online banking useful?
Saíe Bank 2 What are the risks of on|ine banking?
online services
&
At Safe Bank, you can
rc"tactivity organize your finances from Read the description of online banking
ffir,=:::
ÉírrtJtJ
F lrl€|
the comfod of home with our services on a website. Then, choose the
:,
online banking service and correct answers.
app. We offer a range of free
,l services to make your life 1 What is the passage mostly about?
eaSler.
- worried about a check
A fraud protection
clearing? Choose our B how to transfer money :
electronic statements C features oí electronic banking services
to monitor your account
activity. D different ways to monitor accounts
- Does a relative need
money now? Transfer
2 What comes with every Safe Bank account
automaticaIly?
money with electronic
funds transfer to other A PlN C site key
banks. B bill pay D account alerts
- Having trouble organizing
bills? Enroll in our bill pay 3 What can you infer about the on|rne banking
program and never miss service?
another payment.
As always, your security
A lt requires a sign up fee.
is our top concern. Safe B lt does not offer savings accounts.

Bank protects you from c lt lets customers select their services.
bank fraud and identity
theft. Each member gets a D lt is the on|y way to open an account
unique PlN upon opening at Safe Bank.
their account. we also offer
i'
fingerprint recognition, Our il
site key and SSL connection

secure every transaction. Choose the correct word pairs to fill the
Automatic lockouts occur blanks.
when thieves try to guess
your password. Sign up for 1 Online banking offers _to monitor
account alerts to be notified A PlNs, identity theft
of suspicious activity on your
account,
B account alerls, biIl pay
whether it's at one of our

C electronrc statements, account activity
many branches or onIine, we
hope you'll open an account
Online banks have a(n) _and a(n)
to secure transactions.
with us.
A SSL connection. site key
B PlN, electronic statements
C account aJerls. bill pay
To protect members from fraud, online banks

use _ and
online banking
A site keys. account activity
B lockouts. account alerls
C PlNs, eIectronic íunds transfer
.-d
Match the words or phrases {1-5} wíth the
definitions (A-E).
1 e|ectronic funds transfer 4 bank fraud based on Task 7. Then, switcit roles.
2 PlN 5 online barlking
3 _ bi|l pay USE LANGUAGE SUCH AS:
l saw a v,tithdra.wal l didn't make.
A numbers that identify an account holder |//hat's ycur account number?
B illegal actions to access money that rs noi your.s i'l! put a t€mparary hold on your account.
C a service that allows you to manage finances on a
computer
D a way to send money to another account you are a bank teller. Taik to student
B
E a service that sends money automatically to parties about:
you owe money to n a suspicious withdrawal from hrs or her
account
Listen to and read the description of online a concern§
banking services on a website again. l-|ow can
a customer pay their bills online? " solutions
your bank account has been

accessed by someone else. Talk to Student A
Listen to a conversation betweerr a
about how to deal with the issue.
bank teller and an account holder. Mark the
following statements as true (T) or false (F).
1_ The account holder is afraid someone else is
using his money.
2 Beíore holding his account, the bank will use the conversation from Task 8 to
process the account hoIder's bills, complete the receipt,
_ The te|ler is a representative of the Fraud
Prevention department.

conversation,
Teller: OK, 1
Which withdrawal are we looking at?

Holder: The one at the ATM in Florida on
1st February. l've never been there.
Teller: l see. l'll2_
on your account. That way no one
can use your funds,
Holder: But, l need it. My 3
|'ve got a few payments scheduled.
Teller; No prob|em sír, |'ll process those before
placing the hold.
Holder: 4_ thatwithdrawal?
Teller: Our Fraud Prevention Depaftment can
investigate and issue a refund. Should
$
l
transfer you? ilI

}l,
Holder: 5_.- ,thanks.
Announcing the
onl,ine LibrorU
No Iibrary holds every single book, periodical ar
academic journal in the world. The lnternet ca
,, change that. That's why you need the ThinkTar
Online Library. With ThinkTank, your library cou
access millions of online resources.
your Iibrary to .
n|;i Subscription to our service opens
huge catalog of content. Browse the easy to use indel
for ebooks and ejournals. Search for any topic user,
can think of. Search media like tmages, nev/spapers
magazines and audio files. Simple Boolean operators he :
narrow the search. Users can always find 1ust what they'r=
looking for.
'; People who visit Libraries can't always get to one, Remote access
lets our cIients use ThinkTank from hcme. users wiih a site license
access ThinkTank through an EZproxy server. The VPN encryption secure:
,,,#Ú i the connection. AlI users need rs a Iibrary card.
@
Our license restriction gives access to copyrighted works. Users won't fit--
these kinds of resources through normal search engines, Use of the servic.
"-"--*J for commercial reasons is prohibited.
remote access EE_, f

Boolean operators
Before you read the passage, I

talk about these questions, a=j.,.S.&tg*
1 What topics can people research
online?
H=€
'iL.á}# ebooks
2 How can iníormation technology

combine business and
education?
Fill in the blanks with the correct words or phrases fror
the word bank,
Read the adveÉisement for an

online library subscription. Then, |:::. eir*Ck
mark the following statements
as true (T) or íalse (F).
1 you can't access that file because of the
ThinkTank features 2 l downloaded it as a(n)
copyrighted work.
3 The |rbrary uses a(n) connectic
Library members can use the
ThinkTank service from home,
4 You can access the prograin al iome through the
SerVer.
ThinkTank offers separate
subscriptions for ebooks and
5 Type a(r) to reíine the searc"
media. 6 Check the library's for books on the subjec,

7 The library has a(n) to access the servic.
Choose the word or phrase that is closest in meaning to .*
"-.:",É::*i.-r:,q
#!;, -{_i");!t"§ =
the underlined paft. tí: wittr a partner, act out the

1 Check the book inventory to see if the book is available.
Then, switch roles.
j
A ebook B media G catalog
l 2 The library subscribes to that online periodical.
We have a problem with our
(
j
A media B catalog C ejournal subscription.
3 The library has a very thorough mass communicatíon section. Have you installed anything new?
A ebook B media C ejournal How do l fix the problem?
Carl bought a paid membership.

A subscription B remote access C Boolean operator i:i'iurj;:rli
,&.: You are a representative
of an online library. Talk to

,i;, Listen
to and read the advertisement for an online Student B about:
library subscription again. How does a user access . a problem with accessing the
ThinkTank from home?
online library
. who can/can't use the service
. new software installation
Listen to a conversation between a ThinkTank Online
,,,,,
Library representative (R) and a librarian (L). Choose the

Siu,_j*irt §: You are a librarian. Talk
correct answers.
to student A about how to fix a
'l What do the speakers mostly talk about? problem.
A students having problems with remote access

B the university computers not accessing the service
1,/btr!litl"l lrj
C canceling the university's ThinkTank subscription
D how to remove the vpN from the service # Use the conversation from
Task 8 to fill in an email
2 What is the cause of the problem? from the Librarian to the
A The library's remote access is disabled. representative. Make up
B The students have their own ThinkTank subscriptions. a name for the Librarian.
C The university computers are not capable of using VPN,
D The university computers have new software installed,
::
] Listen again and complete the conversation. From:
To: "Brighton lT Deparlment''

R: Are the students using their own computers? a: Subject: ThinkTank problem
L: yes, they have 1 . lt works fine when students use
2
Hello,
B: Have you installed anything new on the computers?
L: Actually, yes. We just got new 3
R: Ah, that makes sense. The pop-up blockers are preventing the
4 creating a connection in a new window.
L: How do l fix the problem? á
R: Just turn off the pop-up blocker and everything 5
-from _
L: Okay, 6 for your help.
talk about these questions,
o
1 What can people use robots for?
2 How do robots change business? From: Lisa
To: Carl
Subject: Technical Problems with
New Robot
Carl,
The robotics team here at powell
Technologies is currently developing an
autonomous, serial robot. lts main function
is to assist in packaging and sealing large
boxes at factories. However, we are having
some technical problems. I know you've
worked on robots before, l'm hoping you
have some advice for solving the problem,
The robot consists of a manipulator with
joints and an end-effector at the top. This acts like a
hand, There is an enabling device on the robot that
allows it to move. The operator uses a pendant to control
the robot's actuators. This creates the drive power that
makes the robot move. The enabling device appears to
be working. But we cannot get the actuators to respond.
l looked over the dynamic model and didn't find any
errors, Do you think there is a problem with the equality
,1
Read the emailfrom constraint? l would greatly appreciate any help.

an engineer at Powell Thanks,
Technologies. Then, read the Lisa
summary of the passage. Fill
in the blanks with the correct
words and phrases from the
word bank. ,l,li ii_r i__l l .:,:.;'',,
Match the words or phrases (1-9)with the definitions (A-l).

sf.&,;d
r§y*xn.-;* i:;**q:i end-effector 1 _ drive power 4 _ autonomous 7 _ joints
*etuatorsserial robot 2 _ robotics 5 serial robot 8 _ manipulator
enabling device 3 end-effector 6 _ pendant 9 actuator
Lisa has a problem with the A the hand or tool at the end of a robot's manipulator
1 her team is
B the arm of a robot
developing. The robot has a manipulator
with a(n) 2 _at C a device used to control and guide a robot's movements
the top. The robot's 3 D operating without help from humans
is working properly. But the E the energy that makes a robot move
4- are not F a piece of equipment that makes a robot move
responding. Lisa found no errors in the
5 . She's G a robot that consists of a single series of linked joints
wondering if there's a problem with the H the places where the pafts of a robot connect
6 constraint. l the scientific study of robots and their structure and movement
@ rill in the btanks with the correct phrases §peaking
from the word bank.
@ Witn a partner, act out the roles below
r:natr!inü Cevi,:tl equality constraint USE !áNGUAGE §UCH AS:

odcl
ríl,rl ;,t ltlü{,: lll What's wrong with your serial robot?
í Without this _, the robot wouldn't move. ln my experience, ...
2 lf the robot isn'i working correctly, check the l checked the dynamic modeltwice,
value.
3 Before building a robot, always construct
Student A: You are an engineer. Talk to Student B
a(n) first.
about:
. problems with a robot
O 6} Listen to and read the email írom an o calculations
engineer at PowellTechnologies again. What
will be the main role of the autonomous, serial c equality constraints
robot?
Student B: You are an engineer. Talk to Student A
Listening about problems with your robot.
@ O Listen to a telephone conversation
between two engineers, Choose the correct
answers, Writing
What is the dialogue mostly about?
A fixing a serial robot
§ Use the conversation from Task 8 to fill in
the notes.
B the main uses of serial robots
C designing and building a serial robot Troubleshooting Checklist
D the main function of an enabling device
Problem: Actuators not responding
What is the problem with the robot?
properly? Y / N
A the pendant is not moving correctly ls the _functioning i
J
B the maihematical ca|culations are incorrect ,*t lf no,

C the enabling device will not activate lf yes, move to next quesiion
D the actuators aren't working properly
correct? Y/N
O O Listen again and complete the Are the
conversation. lí no,
E 1: So, Lisa. What's wrong with your 1 __ ,)
'€, lf yes, move to next question,
E 2: lts 2 _aren't responding. Do you have any
advice?
Are the
correct? Y/N
E 1: Well, in my experience, the 3 __ is often
the problem.
E 2: l checked that. The enabling device turns on
properly, But the actuators don't respond when
you move the pendant,
E 1: Okay. And all your mathematical calculations are s
correct? l
E 2: They are. l checked the 4 __twice.
E 1: 5 your equality constraints?
what's the value of those?
E 2: l set them to seven.
t
trJ
.*^í ,lr
Lr
*-3.
*. *,;
bitmapped graphics
We are pleased to announce that many
of our publications are now avai|ab|e
for purchase as ebooks! What are the
benefits of reading ebooks? They are
convenient and instantly available! \{e upload new books
daily. Read them onIine on a web browser, or download them
and read them offline. Ebooks are avai|ab|e on our handheld
ergonomic eReader. Read your ebook anytime, anywhere!
system requirements
. zoom and reflow features disp|ay text at any size needed.
. The active matrix display and sub - pixel rendering
provide crisp images in any light.
. Black and white photographs and i||ustrations appear as
l t
,l
.
ffirttus
+=- bitmapped graphics íor best quality.
active matrix display
On web browsers, ebooks are available in many formats -
no need to instal new software, Check our system
Before you read the passage, "ra requirements and find a list of supporled PDF readers in
t.F
talk about these questions. hj the information section of this website.
1 Why do people buy ebooks?
2 How will e|ectronjc publishing change
the pub|ishing business?
Read the announcement on a publishing

company's webpage, Then, choose the
correct answers.
What is the announcement most|y about?
A how to down|oad an ebook
B different systems that support ebooks
C the qualities and prices oí eReaders
D the avai|ability and quality of the company's
ebooks definitions (A-F).
Which of the followlng does the eReader NOT ,l ergonomic 4 _otfline
feature?
2 publications5 _ system requirements
A reflow
3 PDF readers 6 active matrix disp|ay
B PDF readers
C sub-pixel font ,erdering A the softtvare or hardr,vare that is needed to run a
progral-n
D bitmapped graphics
B a type of screen that can display a very c|ear
What can you infer about Word Wise image
Publishing's ebooks? C designed to preveni stra n or 1nlury
A Some feature coIor ilIustrations. D books or magazines produced by a pubJishing
B The number of available books is increasing. Company
C They are |ess expensive than paperback E a program that opens text documents
books. F being avalIabIe for use evett tllhen not
D Viewing their pictures requires extra software. connected to the lntertlet
Write a word or phrase that is similar in meaning to the
underlined part. {;;! With a partner, act out the
1 The picture is in many shades of grav. roles below based on Task 7.
___c d w Then, switch roles.
The image is formatted to fit many different screen sizes.
_e____
l have some questions about
The text is clear due to a process that improves clarity.
Q-6r your eReader,
Oa u", *r"..r"r rr", l'm sorry, What's a(n) ,..?

the files?
_W__ ' Are children's books avaílable, too?
The images are actually made up of many Iittle points of coIor.
__ t g
; You are a salesperson.
Listen to and read the announcement on a l talt< to Student B about:
publishing company's webpage again. Where can you a print sizelquality of an eReader
view ebooks? a ebook selection
a picture clarity
Listen to a conversation between a customer and §iuri+:ii E: You are a customer.

a customer service representative. Mark the following Talk to Student A about an eReader
statements as true (T) or false (F).. that you want to buy.
1_ The cusiomer is worried about the size of the eReader,

2_ The eReader accommodates people with bad vision.
3_ The customer recently purchased an ebook for children.
.,i:l Use the conversation from

Listen again and complete the conversation. Task 8 to complete the cal!
summary.
Customer: Well, first, my eyes aren't 1
. ls the print very small?

Representative: Actually, you can 2 to make
the text any size you want. AIso, our new readers
have an active matrix display.
Customer: l'm sorry, What's an active matrix display?
Representative: lt's 3 _ , lt just means that the
picture is very clear. Representative's Namel
Customer: Okay, That 4
my first question. Now, do you have children's eustomer's Name:
books available, too?
Representative: Absolutely. The complete list of 5 Customer's concern§:
is on our website.
Customer: Great, Are they illustrated?
Ir
Representative: Actually, they are. We've added bitmapped
graphics to 6 _
Éi,
*;
I
The Monthly Programmer January Edition

I
Will Heuristics Lead to

Consci ousne§§? _*__*_tw
Computers perform complex calculations that nc
human could compleie. Yet, ihey remain unable tc
think for themselves. That's something cognitive
scientists want to change. Their research focuses
on two types of thinking: case-based and model-
based reasoning. Case-based reasoning compares
similar problems. Model-based reasoning examines
cause and effect, But these different approaches
have the same problem, Their algorithms, like mos:
rules, aren't always right.
That's where heuristics comes in, with heurístics,

computers are avoiding that problem. lnstead o'
following rigid guidelines like regular algorithms.
heuristics search for acceptable solutions. As these
modified algorithms improve, machine learning
leaps forward. Advanced computer agents anc
robots now find solutíons independently, Pattern
recognition has even made computer vision
possible, The range of what robots and computers
,.
,§
coEnitive scientist can do grows each day, The invention of a se|'

,1:
9
learning computer may soon be possible,
fl i
,# ,,]''
.-.,&#
#,it
.:
pattern i,ecog1,1iiion
,*i,.í Before yüu read the passage, taák about

these q!,Ne§tions. ..::,.|: I
1 Do ycu think robots will ever think like humans? Match the words or phrases (1-6) with the
2 Will artificial intelligence help or hurt br"rsiness? definitions (A-F).
Why? 1 *patternrecognition 4 _ robot
2 _cognitivescientist 5 _ heuristics
1-"'i.,]1i ,.' 3 consciousness 6 algoriihm
:
]ir
§936 the magazine article orr artificial A a machine capable of independent action
intelliEence. Tlren, mark the following B a set of rules to solve a problem that seeks any
statements as true (T) or false (F), solution
1_ Case anc] model based reasoning face G the process of classifying objects by
different complications, appearance
2 _ Heuristrcs don'i have riEid guidelines like D a sense oí oneself and one's surroundings
regular algorithms" E a rule or set of rules to solve a problem with
3 Computer vísion is irnproving pattern limited solutions
recognition. F a person who studies how the mind works
,:',;:i Write a word or phrase that is similar in i:_; :, Listen again and complete the
meaning to the underlined part. conversation.
1 Giving machines the ability to see is improving, Programmer 1: Jane, did you 1
C___u___ _i o _toreadthismonth's
í-
Examining previous experiences to make Programmer?

decisions works best, Programmer 2: -
Yes, l saw your aftic|e on Al. So
M__el-b____ _e__o__ng 2 __are getting
l use examinations of cause and effect into programming?
relationships to make decisions. Programmer 1: Yes, and lthink it'll help. Most
_a_e-_a___ r__s_n____ programming is too rigid,
Peter works in the science that attempts to Programmer 2: Because of algorithms? l 3
create thinkino robots, _that paft.
_r__f__i__ i__e__i__n__ Programmer 1: Basically, an algorithm needs a
This computer that reacts to an environment 4
turns the heat on when it's cold,
Programmer 2: 5
_g__t by, "needs a períect
The field of creating algorithms that computers -answer.
answer"?
can learn from often uses heuristics.
Programmer 1: They have a limited number of
M___i__ ___r_i_g solutions. lf one of those solutions
isn't right, the algorithm doesn't work
l, .' Listen to and read the magazine article like a math problem.
on artificial intelligence again. What has
made computer vision feasible?
- ] l,.:1'!
1']1
With a partner, act out the roles betow

based on Task 7. Then, switch roles,
,
Listen to a conversation between
two programmers. Mark the following USE LANGUAGE SUCH AS:
Yes, l saw your article on Al,
1_ The woman published an article. l didn't get that part,
2_ The man believes that cognitive scientists They have a limited number of solutions.
will harm programming.
3_ An algorithm needs a perfect solution. . ll ,, You are a programmer. Talk to
Student B about:
r the role of cognitive scientists in programming
' a|oo1i]nms
.:,:1,1.,,11,1, !i You are a programmer. Talk to

Student A about Al,
.,a.:1 l.,i
:
| '
|...a;.] _.,
': ].]' t];]"r1
i.
i'} Collect information about artificial
.,-,1.a
i intelligence (Al). Then, write a paragraph
í
i
}"
explaining what it is.
/
6
;,,
,a, ..l"í""Tfl
l|ilq,+1.9+-#;
l
5G network [N-COUNT-U7] :, j:: l, is the fifth-generation mobile network that delivers high capacity, speed (of
,10
up to Gbps) and low latency by combining frequencies from multiple bands.
AAC [ABBREV-U6] ' ,' is a music file format that is of higher quality than Mp3.
account activity [N-UNCOUNT-U1 1 ] is a withdrawal, deposit or transfer in a bank account.
account alert [N-COUNT-U11] An is a service that notifies bank customers of suspicious activity.
active matrix disp|ay [N-COUNT-U14] An - is a type of screen that produces high quality, clear
images.
actuator [N-COUNT-U13]An , ,.,: is a piece of equipment that uses energy to make a robot move.
agent [N-COUNT-U-15] An is a computer that observes and reacts to the conditions in a ceftain environment.
algorithm IN-COUNT-U15] An ,,, is a rule or set of rules that provides steps to take or questions to ask in
order to solve a problem.
[N-UNCOUNT-U3]
antivirus software is a program that locates and eliminates computer viruses.
app [N-COUNT-U7] An (short for "app|ication") is a type of software with a specific function that users can
download, install and run on electronic devices, mainly smadphones and tablets.
array [N-COUNT-U4] An is a data storage system which uses multiple disk drives that are connected and used
as a single unit.
artificial intelligence [N-UNCOUNT-U1 5] is the branch of science that seeks to create
computers and robots that can reason, learn and solve prob|ems independently.
automatic document feeder |N-COUNT-U5] An (ADF) is a device that feeds muItiple
pages into a scanner.
autonomous [ADJ-U13] A robot that is can operate on its own without help from humans.
avatar [N-COUNT-U9]An is an'image in a computer game that represents a person.
bank fraUd IN-UNCOUNT-U11] )1 is a crime in which someone uses bank funds without permission.
barcode [N-COUNT-U8] A is a machine-readable representation of the UPC 12 digit number printed onto a
product and which is electronically scanned providing information about the product.
bill pay [N-UNCOUNT-U1 1] is a service provided by banks that allows customers to automatical|y pay bills
on|ine in one place instead of on different sites.
bit IN-COUNT-U1] A , is the smallest unit of computer data.
bit size IN-COUNT-Ul]A computer's,,:,:,,... measures the number of bits that the CPU can access at once.
bitmapped graphic [N-COUNT-U1 4] A is an image whose pixe|s are made up of a set number of
bits,
bitrate IN-UNCOUNT-U6] is a measurement of the amount of data that is processed (bit per unit of time).
black and white [ADJ-U14]An image or picture that appears only in black, white, and varying shades of gray is
blog IN-COUNT-U9] A ,, ,,, is a website where a person writes posts about his or her feelings, thoughts, activities, etc,
about a subject.
Bluetootho IN-U NCOUNT-U7] is a wireless network based on radio waves that connects Bluetooth-
compatible devices (smartphones, scanners, digital cameras, printers, etc.) within a limited range (30 feet).
Boolean operator [N-COUNT-U1 2] A is a word such as "and", "not", "or" that is used when
combining keywords in a database search so as to narrow down or broaden the resu|ts.
broadband IN-U NCOUNT-U3] is a high-bandwidth data transmission method that permits various upload
and download speeds via fiber optics, DSL, satellite, cable and other technologies. !
bus speed [N-UNCOUNT-U1] A computer's measures how many data move across a circuii (bus) at a
!
time, lt is measured in MHz. The faster the bus, the more data it can handle.
C [N-UNCOUNT-U2] ] , is a programming language that is used to program operating systems. J
C# [N-UNCOUNT-U2] , is a programming language that was invented as an alternative to Java !

C++ [N-UNCOUNT-U2] is a programming language that adds object-oriented programming capabilities to C,
calibration [N-UNCOU NT-U5] is the act of adjusting printers and scanners to display colors correctIy.
call waiting [N-UNCOUNT-U7] is a feature of some cell phones, lt a|erls you that someone is calling
while you are on the line with someone else.
caller lD [N-UNCOUNT-U7] is a feature of some cell phones that tells you the name and number of the
person calling you.
cartographic IADJ-U10] lf data are , , they are captured and manipulated for the purpose of map making,
case-based reasoning [N-UNCOUNT-U1 5] . is the process of using iníormation from previous
experiences to solve new problems.
catalog [N-COUNT-U1 2] A is an inventory of books in a library.
CCD IABBREV-US] A (Charged-Coupled Device) is a light-sensitive chip or sensor that converts light (photons)
into electrons to capture digital photos. lt is used in light-sensing devices such as digital cameras, optical
scanners, video cameras, etc.
cell phone [N-COUNT-U7) A, ,-,: ,,,:,. , is a wireless phone that sends and receives data at a ceftain frequency of
energy.
cloud computing [N-UNCOUNT-U4] ,
is the use of various services, such as software development
platforms, servers, storage and software, over the lnternet, and is often referred to as the 'cloud.'
cognitive scientist [N-COUNT-U1 5] A is a person who studies the mind and thought processes.
compiler [N-COUNT-U2] A is a program that changes human-readable source code into machine code that
a cpu can understand.
computer language [N-COUNT-U2] A (also known as a programming language) is a code that is
used by computer programmers to create instructions that a computer can understand.
computer vision [N-UNCOUNT-U1 5] is the field and technology of making computers that have the
ability to see.
consciousness [N-U NCOU NT-U 1 5] is the state of being aware of oneself and one's actions.
CPU [ABBREV-U2] A (Central Processing Unit) is the part of a computer that handles most of the processing of
instructions and controls the computer's functions.
correlated IADJ-U10] lf two things are ,, there is a kind of connection between them and they somehow
relate.
data capture [N-UNCOUNT-U1 0] is the act of acquiring and digiiizing information from different sources
on a GlS in layers.
data plan [N-COUNT-U8] A is a contract from a cell phone service provider that states how many data
a user can access or use.
decode [V-T-U6]To a file is to return it to its original format.
digital camera IN-COUNT-US]A l: . is a device that records images that can be stored, displayed, edited
and printed.
digital zoom [N-UNCOUNT-U5] The . is how a digital camera increases the display size of an image
subject, once it has been captured by the sensor, reducing image quality.
DlMM IABBREV-Ul]A (Dual lnline Memory Module) is a newer type of memory module. lt sends 64 bits of data
to the CPU.
dock [N-COUNT-U6]A is a device that connects an MP3 player to a computer.
fr
download [V-T-Ula]To , ,,.,,, data or content is to transfer a file or program from the lnternet to a personal
computer or device.
DPl IABBREV-US] (Dots Per lnch) is the number oí dots used per inch and measures the resolution of an image.
drive power [N-UNCOUNT-U13] is the energy that makes a robot move.
F
il
driver [N-COUNT-U6]A is software that tells a device how it should communicate with a computer's operating §
system, 6
DsL IABBREV-U3] ..,. l (Digital Subscriber Line) is a high-bandwidth connection using normaltelephone lines.
dynamic model [N-COUNT-U1 3] A is a mathematical model of the forces that allow a robot to move.
ebook [N-COUNT-U12]An is a book that is available online.
is a scholarly publication that is published online. ml
ejournal [N-COUNT-U1 2] An
electronic funds transfer [N-COUNT-U11] An is the act of moving money from one &
account to another by using a computer.
electronic statement [N-COUNT-U1 1 ] An is a summary of account activity that is viewable on &
a computer, but not on paper. a!
email [N-COUNT-UB]An is an electronic message sent from one user to another. ill
enabling device [N-COUNT-U13] An is a device that a person activates to allow a robot io move, úfitr
end-effector [N-COUNT-U13] An is the hand or tool at the end of a robot's manipulator, lt is the paft of
the robot that moves or picks up objects, imr
EPc [ABBREV-U8]An l: ]] (E|ectronic Product Code) is a unique numerical code used to identify any individual item.
equality constraint [N-COUNT-U,1 3] An ,. , is a value that specifies the end-effector's position and
movements.
is easy to use and has been designed to prevent injury from ltrí
ergonomic IADJ-U14] Something that is
using it repeatedly. 0í
EZproxy IN-UNCOUNT-U12] is a library server program that allows remote users to access the library's
electronic materials. 6t
failure IN-COUNT-U4] A,
occur§ when a disk drive malfunctions and the data stored on it cannot be accessed Iió
flash memory [N-UNCOU NT-U5] is a medium that is used to store and transfer data írom a device
(e.g. digital camera)to a computer.
forum IN-COUNT-U9] A is a website where people can discuss a certain toptc.
treeze [V-l-U6] To is to become unresponsive and stop functioning. 1,1l|&
gaming [N-UNCOUNT-U9] is the activity of playing games online on a computer. ffi

GB IABBREV-U6]A , (gigabyte) is a unit of measurement of hard drive capacity equal to 1 billion bytes, ]rTü
Gls IABBREV-U10] : ,l,, (Geographic lnformation System) is a system thai integrates all types of location data as
a foundation of mapping and analysis in order to monitor change, improve various processes, provide solutions,
predict trends, etc.
handle [N-COUNT-U9]A is a name that a person creates to access an account on a computer or website. nniit
HDD [ABBREV-U4]An (Hard Disk Drive) is a data storage device that works alongside a system's memory. lt [l
stores data on magnetic platters. fl
heuristics [N-UNCOUNT-U 1 5] is a type of algorithm designed to find a suitable solution to a problem wher
no períect solution or answer is known.
hotspot [N-COUNT-U3]A is a location (like an airport or a café) that provides wireless lnternet access to
users via a WLAN. m
hybrid array [N-COUNT-U4] A is a type of storage management incorporating HDD, SSD and flash llilll]l
memory.
identity theft [N-UNCOU NT-U 1 1] is the crime of using other people's personal information to take their
money or buy items in their name.
index [N-COUNT-U12]An is an alphabetical list of books in a library.
inkjet printer [N-COUNT-US] An :, : ,. is a device that uses ink to produce documents and images on paper.
instant message [N-COUNT-U8] An (or lM) is a written message that occurs online in a chat sessio-
between users who are using ihe same services (software platform).
lSP [ABBREV-U3] An ::i]:' (lnternet Service Provider) is a company
that provides lnternei access.
Java [N-UNCoUNT-U9] "i:';', ,' iS an object-oriented programming
language that is typically used for client_server web
applications.
JavaScriPt [N-UNCOUNT-U2] (JS) is a scripting language, mainly used on the Web. lt is used to enhance
HTML pages and is commonly found embedded in HTML
code.
joint [N-COUNT-U13] , , |" are the
Places where the parls of a robot connect. They allow the robot,s parts to rotate.
laser Printer IN-OOUNT-US] A '
' is a device that produces documents and images
on paper with a laser
beam.
latitude [N-UNCOUNT-U10] l ,:: . is an object's location north or south of the equator.
layer [N-COUNT-U10] A data :
is a level of data above or below another level of
data.
license restriction IN-COUNT-U12] A
is a limitation of access to a library,s electronic resources.
link [N-COUNT-U9] A '' is a word or set of words on
a website or document. When you click on it, it takes you
different website. to a
linker [N-CoUNT-U2]{ i':1l';: is a

Program that takes the machine code created by a compiler and makes
it into an
executable file.
lithium-ion battery [N-COUNT-U 7] A ,, :.,,: is a battery in cell phones that is small, light,
and lasts a long
time.
location IN-COUNT-U1 0] A :
is a place where something is situated.
lockout IN-COUNT-U1'l]A l ,
prevents people from accessing a bank account
when the password is entered
incorrectly too many times.
longitude [N-UNCOUNT-U.1 O],,_ ' ,,:l, is an object's location east or west oí the Prime
" Meridian.
machine code [N-UNCOUNT-U2] .: -
,:,
j,::l:,,:,:i::,: is a computer language
that is made up of the instructions that a
CPU can process.
machine learning IN-UNCOUNT-U15] '., 1,:::,., ,
is a field oí study concerned with creating a|gorithms
computers can use to learn from their experiences, that
maniPulator [N-OOUNT-U13] The is the arm of a robot. The end-effector sits at the
end oí it.
MB IABBREV-UI]A ' ] (megabYte) is a unit of measurement
that measures how much information a computer
stores.
media IN-PLURAL-U12] :',i';ll;-' are the forms of mass
communication available at a library, including images, fílms and
periodicals.
megapixel [N-COUNT-U5] A,,,,, : is a unit of graphic resolution of a digital image
and is equal to roughly one
million pixels.
metadata [N-PLURAL-U1o1 , , is information that describes the content of stored
data.
MHz [ABBREV-UI]A (megahertz) is a unit of measurement that measures the speed
"
MMoRPG IABBREV-Ug]A"
of a CpU.
'' (Massively Multiplayer online Role-Playing Game)
'l':'"- is a type of online computer
game in which many people interact with each
other in a virtual world.
model-based reasoning [N-UNCOUNT-U1 5] i,Ji : :,j]- ,:.-:,j.:,::",, l, is the process of making
examining cause and eífect relationships, conclusions by
MP3 [ABBREV-U6] , , is the standard format for digital

audio files.
multi-thread [V-l-U2] To is to manage multiple execution threads (instruction
streams) independently
and at one time.
news feed [N-UNCOUNT-U9] ,. is a webpage of a website or a feature in a networking
site that constantly
shows new content or updates
offline [ADV-U14] lf something is available ]il];.],], it can be used
when an electronic devíce is not connected to the
lnternet.
online banking [N-UNCOUNT-U1 1] :,:. :,,: is a service that allows people to manage their
finances on the
lnternet.
:il
optical zoom [N-UNCOU NT-U5] is a lens adjustment to make an image appear larger, retaining image
quality.
paging file [N-CoUNT-U1] A is the area on the hard drive where the computer stores data that don't fit
in the RAM.
pattern recognition [N-UNCOUNT-U1 5] is the process of classifying objects by examining their §J
visual appearance. 3,r
PDF reader [N-COUNT-U1 4] A is a program that can open and display text or tmages regardless of the
software or operating system of the user. 9}'!
pendant [N-COUNT-U1 3] A is a device that a person uses to control and guide a robot's movements.
PlN IABBREV_U11] A ,:. (Persona| ldentification Number) is a number assigned to bank account holders that helps
banks identify the holder and maintain security. -_:
playlist [N-COU NT-U6] A is a list of songs created by an MP3 pIayer user. :nl
post [N-COUNT-U9]A : is a message or news item on a website. :a
profile [N-COUNT-U9]A is a webpage on a social networking site with personal or identifying information.
publication IN-COUNT-U14] A , _,:..il,,, is a book or magazine that a publishing company releases to the public. _ll
python [N-UNCQUNT-U2] , is a multiparadigm, general-purpose, interpreted, high-level programming language

ts
RAID [ABBREV-U4] is data storage technology that combines multiple disk drives into a single storage and can
therefore increase computer performance dramatically.
RAM IABBREV-U1] (Random Access Memory) is a form of computer data storage. lt is a physical device that
holds data temporarily. _trt
raster [N-CoUNT-U10] A. is a dataset of rows and columns wrth pixels or cells, where each pixel or cell -F
represents a value.
reflow [N-U NCOUNT-U 1 4] is a process that allows images or text to fit screens that are different sizes.
remote access [N-U NCOUNT-U1 2] is the ability to use online library resources from outside the
l€{
library,
remote sensing [N-U NCOU NT-U 1 0] is the process of gaining information about the physical
characteristics of a region from a great distance, Examples include photos or images from satellite cameras, the
tracking of forest fires, etc,
ringtone |N_coUNT-U7]A is a sound or song that a cell phone plays when someone calls it.
robot [N-CoUNT-U15] A is a moving machine that can complete tasks automatically.
lí5l
robotics [N-UNCOU NT-U 1 3] is the scientific study of robots and their structure and movement.
SATA [ABBREV-U4] is an interface for connecting storage devices to the motherboard so as to transfer data.
*,r]
scan [V-T-UB] To a product is to use a laser to read bar codes and convert them to electronic signals.
serial robot [N-COUNT-U1 3] A is a robot that consists of a sing|e series of joints linked together.
1E
slMMIABBREV-Ul]A,,,,, .(SinglelnlineMemoryModule)isanoldertypeof memorymodule. ltsendsupto32bits
lilil.
of data to a cpu.
site key [N-CoUNT-U1 1] A is an lnternet security tool that conf irms the validity of a website.
site license IN-COUNT-U12] A allows users to access software regardless of their location,
social networking [N-UNCOU NT-U9] is the activity of socializing online with other people. This
takes place on social networking sites, forums, blogs, etc.
spam [N-UNCOUNT-U8] is unwanted email, like advertisements, sent to large groups of people. Some email
providers direct spam to special folders so that users do not have to see or open tt,
spatial pattern [N-CoUNT-U1o]A , ,._ii::::,i ],",,
in data is the occurrence of individuaI entities in a Iocation and the
relationships that are formed among them,
ssD [ABBREV-U4] An , , (Solid State Drive) is a data storage device that typically uses flash memory. SSDs access
data faster than HDDs,
SSL connection [N-COUNT-U11] An §§§- (Secure Sockets Layer) ccnnectton is a secure connection between two
serverS,
sub-pixel rendering [N-UNCOUNT-U14] §r-lh-pixel rendering is a process that increases the clarity of text on ceftain
displays.
subscription IN-COUNT-U12]A subseription is an agreement to use something, often requiring a fee.
Swift [N-UNCOUNT-U2] The §wiít programming language is a language that Apple@ developed for various operating
systems, including some of its smaftphone operating systems, as well as desktop platforms.
system requirements IN-PLURAL-U14] S§e*t*rr: r*quire*rents are the hardware or software needed to run a
program.
T-1 IABBREV-U3] T-1 is a type of |ine used by businesses that connects many users at one time to the lnternet.
T-3 [ABBREV-U3] T-3 is a poweríul line made of 28 T-1 lines.
text [V-T-UB] To text someone is to send them a text message.
text message [N-COUNT-U7] A text mes*ag* (via SMS) is a short, written message that a person sends to and from
a cell phone.
touch screen [N-COUNT-U7] A t§u*trr *sr**í} is a display on some cell phones that you tap to access its features and
applications.
transparency adapter [N-COUNT-U5] A tr*rusparency adapt*r is a device that is used with a scanner to capture
see-through documents like slides.
UPC [ABBREV-U8]A UF# (Universal Product Code)is a 12-digit number used to identify consumer items.
upgrade [V-T-U3] To uBgratde a computer program or a type of service is to improve it.
upload [V-T-U6] To uplo*e* a file is to transfer it from a computer or device to the lnternet or to another device, such
as an MP3 player.
USB flash drive [N-COUNT-U4] A U§§ §§**$t *rlve is a portable flash memory system that uses a USB interface to
connect to a computer and transfer information.
vector IN-COUNT-U10] A v*ctor is a dataset of points, lines and polygones, or vertices that are used to represent
something.
virtual memory [N-UNCOUNT-U1] Virtual rnennory is a method of computer data storage, The computer stores data
temporarily on its hard drive instead of in the RAM.
virtual world [N-COUNT-U9] A virtual w*n§a§ is an online wor|d where you can meet and interact with other people or
computer players,
voice activation [N-UNCOUNT-U7] Voice *etivation is a feature of some cell phones that lets you dial a number by
voice instead of by hand.
voicemail [N-UNCOUNT-U7] Voicemail is a feature that lets you listen to or leave an electronic spoken message on
a cel| phone.
VPN [ABBREV-U12] A VP§§ (Vit,tual Private Network) is a way to encrypt a connection when you use remote access,
Wi-Fi@ IABBREV-U3] &íi-Fi& (\ffireless Fidelity) is a wireless networking protocol and technology that allows devices
within a limited area to connect to a wireless router that in turn connects them to the lnternet, creating a network,
WPS [ABBREV-U3]WP§ (Wi-Fi@ Protected Setup), sometimes also described as "push n' connect", PBC, QSS, etc.
is a built-in feature in wireless routers that makes it easier and quicker for devices to connect to a router without
entering passwords.
*
t
i
l
i
ll
l1i
:
/ffi,
\3 )
Virginia Evans
Jenny Dooley
Stanley Wright
z,E&N.
Express Publishing
Scop* a** §*qaaeatce
Reading Function
Unit Topic Vocabulary
context
1 Mac@s and PCs Magazine Ápple', color matching, customize, Mac@, Microsoft@, Stating
article OS X@, PC, prepress, processing speed, typography, a preference
video subsystem, Windows@
2 Linux@ Email command line, free software license, Linux@, Linux@ Expressing
distribuiion, Microsoft Office@, open source, OpenOffice@, doubt
Samba@, TCP/IP protocol, terminal, Ubuntu@, vendor
3 Connecting Email anchor, applet, CAD, CBT, electronic bulletin board, Giving
to clients and FAQs, Flash@, media player, MPEG, multimedia, reliability an opinion
Employees
4 Contract above the fold, ad product, animated GlF, campaign, Confirming
click-through rate, click tracking, commission, CPC, information
CPM, frequency capping, geo targeting, hang
5 Automation lnvestor automation, CAM, embedded system, encoder, Ethernet Asking for
report network, fault tolerant, integrated circuit, latency, open suggestions
system, oscilloscope, priority inversion, redundancy
6 Telecommuting Letter Basecamp@, centralize, color-coding, dashboard, gallery, Describing
in real time, message board, Microsoft Teams@, SkypeTM, features
telecommuting, toggle, tour, web-based, Zoom@
7 Hackers and Newspaper anti-antivirus virus, hacker, host computer, imbed, infect, Discussing
Viruses articIe log in, overwriting virus, piggybacking, replicate, resident possible
extension, resident virus, virus consequences
8 ldentity Theft Letter card scanning, cyber, malware, pharming, phishing, Discussing
pretexting, scannel spyware, Trojan horse, worm suspicions
9 preventative Email attack, audit log, authenticated, backdoo1 bug, firewall, Expressing
Measures intruder, keylogger, patch, pop-up, protocol, security necessity
breach
10 Antivirus Advertisement backup, block, cyber criminal, detect, false negative, false Correcting
Software positive, quarantine, rootkit, security software, sweep, virus a false
removal software, webpage analysis impression
11 Cloud Newspaper CDN, deployment, elasticity, laaS, PaaS, pay-as-you-go, Giving positive
Computing column private cloud, public cloud, SaaS, scalability, utility feedback
computing
12 lmproving Magazine ADM, bar coding, CDSS, CPOE, EHR, EMM, implanted Giving
Health afticle microchip, interoperability, lab-on-a-chip, microrobotic instructions
tweezers, optic scanner, PACS
13 Creative Website egress filter, ingress filter, keyword, mask, natural Discussing
Design language, PCl compliance, redesign, root directory, trust options
logo, web portal
14 System Job configure, cover letter, duty, file archiving, install, Talking about
Administration posting performance tu n ng, purge, résumé, system adm
i i n istrator, qualifications
technical, troubleshooting, Unix@
15 Programming Job back end, component, editor, interactive, PHI , Discussing
postings programmer, script, user-friendly, Visual Basic, web degree of
developer, XML difiiculty
Urritl -Mac@sandPGs .....4
Unit2-Linux@ ........6
§nit3-Connectingto Glients and Employees, ..... 8
Unit4-AdvertisingandMarketing ,....10
Unit5-Automation.. ......12
Unit6-Tetecommuting .,..14
§,.!nlt7-HackersandViruses.,,., ......16
Unit8-1dentityTheft ......18
Unit9-PreventativeMeasures .,,,..,.20
&Jmit10-AntivirusSoftware ,,....22
Unit1l -CloudComputing..... .,......24
Unit12-|mproving Health .......26
L-lnit13-GreativeDesign ,.,.....28
tlnit 15 - Programming. . .. . 32
§lossary .....,. 34
*
,
tr-*"
Mac@ Pc
:§e -. '1i
\_.r É..
á# l
§e% :.. .,;i3§ ,§i,'
-r.§ §.
iá
l -- j
i
.§5F-s
processing speed
..,."_.#
,t'{.éái$,Éiil
As Apple@ grows in popularity, the Mac@ versus PC debate Meanwhi|e, PCs are noted for their fast processing speed
continues. Many businesses experience troub|e choosing and adaptability. Users can customize a PC to their needs,
between the two. However, businesses must rea|ize that each Additionally, their video subsystems are more powerful, This
computer is suited for different needs, makes PCs desirab|e for game designers and others who need
The two differ most in their operating systems. With a PC, advanced graphics.
you have a variety of OS options from Microsoft@ and other However, both computers have their limitations. While PCs
sources. Mac@s come with one of the proprietary Apple@ OSes are cheaper, they are also more susceptible to viruses. Mac@s
like OS X@, You can install Windows@ on a Mac@. but many usua|ly cost more but are less susceptible to compuier
users prefer the Mac@ OS regardless. viruses, However, Mac@s tend to have fewer third-party
Mac@s have proven themselves vita| in publishing, particu|arly software options than PCs. Businesses need to consider such
the prepress process. Mac@s have superior typography and concerns and make the right decision when buying computers
color matching. Once printed, products look exactly as good for their companies.
as they do on the computer screen,
,.,, Before you read the passage, taIk about Match the words or phrases (1-7) with the
these questions. definitions (A-G).
1 Why do people prefer one operating system 1 _ Apple@ 5_ processing speed
over another?
2 _ Windows@ 6_ video subsystem
2 How might one operating system benefit a
3 _ customize 7_ Microsoft@
company more than another?
4 _ oSX@
'] ll' ,
A company that creates the most common PC
', operating system
Read the computer magazine aÉicIe.Then,
mark the following statements as true [r) B part of a computer that creates visuals
or false (F). C a measurement of how quickly a computer works
1_ Mac@s are generally more expensive than D operating system for PCs
PCs. E changing a computer for your needs
2_ PCs are better suited to publishing. F operating system for Mac@s
3_ PCs have fewer options from third-party G company that creates Mac@s
software producers.
Fill in the blanks with the correct words or phrases:
aia
a a,,.'i
Mac@, prepress, color matching, PC, typography, §l} Wittr a partner, act out the
comes with OS X@,
Then, switch roles.
1
procesS,
2 Publishing software is needed for the
3 Good _ means anything printed out USE LANGUAGE SUGH AS:
looks exactly like what's on screen, We're swítching to PCs,
4 getting a because l like the windows@ os,
l',m l'd rather get ,..
5 The on ihis computer includes But Macxs have slower processing

hundreds of fonts. speeds.
,
Listen to and read the computer magazine article
again. What makes the PC more popular with game You are an employee.
designers? Talk to Student B about:
. switching to pcs
r benefits of pcs
Listen to a conversation between two employees at

'. . drawbacks of Mac@s
a publishing company. Choose the correct answers,
1 What is the conversation mostly about? You are an employee.
§iili-:il]-]tL ,:i,
A customizing PCs for publishing Talk to student A about the
B locating third-party software options benefits of Mac"s.
C finding publishing programs íor Mac@

D the differences between Mac@s and
pcs
2 What can you infer about the employees?

A They currently use Mac@s. You are an IT Worker at a
B They are unfamiliar with PCs. company. use the article
and the conversation from
C They plan to request new Mac@s.
Task 8 to write an email to
D They create and publish software. management recommending
the company purchase either
:.l Listen again and complete the conversation, Mac@s or PCs (120-150 words).
Talk about:
Mr, Jackson has decrded to update our fl-
. which type of computer you
computers, 1
would choose
.
I
why your company needs this

Employee 2: Really? PCs? l'm glad we're updating, bui l'd rather
type of computer
2-
The benefits of the type of
Employee 1: You would? Not me. You can't customize a Mac@,
computer you would choose
Employee 2: Sure, you 3----, But
The drawbacks of the type of
Mac@s do some things so much better,
computer you wouldn't choose
Employee,l: What do you mean?
Employee 2: The 4 _ _and typography are more
I
sophisticated on a Mac@ than on a PC. We need that
in publishing. §rl i §l
I
Employee 1: Okay, l'll give you that, But Mac ^s have 5 _ ld-
don't they?
Employee 2: Maybe a little, but that's mostly wiih video, and we
barely use it,
i'iáö: granOon Peters
'io, Shir.luy Totnx,n,
Switching to Linux
'§_ur:le;1,
about the office,s

we,ve received complarnts
H};"#lnepadmeni l believe, is the l
computers. ri,,e r,arOwaiJ'ÍJ erors and vtrus
Before you read the passage, talk ',"'*1n"l:^:',* l
I
with communjcatron
system, The sy,i"*
u rife
ooerating on upqrading our software
about these questions. tn"-il,tun" we spend
threats. Then. ihere's Unux9 or some other
Á,"Ön"=trnq.il":*]':1.1:
1 How is Linux€] different from other every vear. That's why
Übuntu' is very popular
with users,
operating systems? OS ieiated to Unix , ror ""*u',ipr", both Mac6s and PCs,
Linux@ works with
any naiáilaL- rnctuOing
2 Why wou|d a business use Linux"?
source and many oí
tis,programs have a
Íree
Linux@ is {ree, open Oi,t,inutions from vendors
software license, *";;;;i iii*d For examPle'
pá"xug.. that we can use'
that have entire softwaiu does,
tiat tVticrosoft Office@
OpenOffice@ Oo", "ÜÓin*9
i
i ,ve taked ,"
1i:l*il"liff[:::: t&xl,l}i,:["+i]i;i[]
rnto a lines
l
l [ ;;ru";;ll ffiiffi*J ,."qui,.uo entering command
op:rati:9:jstems use a graphrcal
i § terminat. Aciually, rn"rrv 'irrr.],êdesktop operairng system,
§ iliJli"[ ir.i
r,x" ir.."
"u",ug, §ambac'
with a Prooram called
§ ns for neiworking, Linux@ comes io interact with Windows@-basec
& rni. program ,rro*,inu*á áon'' have to worry about
prinier trouble
§ clients. This means *"
TCPilP protocol ls reconfigured,
ou"r. ihe network
§ ",;;Í;
if you have any follow
up questions,
§ Please let me know
Brandon peters
Read the emailírom

an lT employee to a manager.
1 What is the email matnly about?
A the beneftts of changing operating systems
B how to enter command lines into a terminal
C which Linux@ distribution is right for the
company
D differences between OpenOffice@ and definitions {A-F).
Microsoft Office@
,t _Ubuntug 5 _opensource
2 What is the benefit of Samba)? 2 OpenOfficea 6 _Samba9
A lt creates a graphical interface. 3 vendor
B lt improves printers' efficiency. 4 _ termina|
C It is similar to Microsoft Office@.
D lt lets different operating systems interact.
A software package with different programs
B Linux@-based operating system
3 What can you iníer about Brandon Peters? C open-source softrvare to share fiIes anC devices
A He uses Linux@ on his computer. D able to be modified by the user
B He expects Linuxo to increase costs. E someone who distributes products and
G He has only mentioned Linux@ to Shirley. software
D He thinks Linux@ has fewer virus threats. F a computer used to input command lines
S nlt in the blanks with the correct words or phrases from §pcaking
the word bank.
S Witn a partner, act out the
roIes below based on Task 7.
Then, switch roles.
l;" t í
Microsoft officeo TCP/IP protocol USE LANGUAGE SUCH AS:

l want to talk about that
you have io enter a to make
Linux@ idea.
the system do anything.
Surely there's something else to it,
2 l can't decide which will work best for me.
OpenOffi ce@ i s actual ly co m pati ble,
3 You need to reconfigure the computer's
to gei online.
4 This program has a so anyone can use it
,§tudent A: You are a manager.
5 has an excellent word processing program,
An employee has suggested
6 l hate my current OS so l'm switching to switching to Linux. Talk to
student B to find out about:
ffi t; Listen to and read the emailfrom an tT employee o antivirus software
to a manager again. What two problems does the . compatible programs
employee think the operating system has? r printinQ problems
L§stem§rog Student B: You are an employee.

* * Listen to a conversation betweei an lT worker and a Talk to Student A about switching
to Linux@.
manager. Mark the following statements as true (T)
or false (F).
1_ Open source software has an increased threat of viruses.

Wr§tfrnE
2 Samba@ automatically reconfigures TCP/IP protocols.
3 The manager does not approve the man's proposal. ffi lmagine that you are a
manager. You have decided to
switch to Linux@. Use the email
# a] Listen again and complete the conversation. and the conversation from
Task 8 to write an email
Manager: l assume we'd still have to buy antivirus software ,,r,"
to the staff oí the company
that Linux@.
1
that explains your decision
lT Worker: 2 even the security (120-150 words). Talk about:
software is free.
a The swítch to Linux@
Manager: l see. Still, l'm not comfortable 3
a The benefits of the switch
lT Worker: We don't have to. OpenOffice@ is 4

a Programs that will be replaced
with Office@ and other programs. a Necessary changes
Manager: My other concern is printer trouble. l don't want to
install Linux@ and have our equipment suddenly stop
working.
lT Worker: That's why we'll get 5
The print server will act as if nothing changed. F§
Manager: That sounds too easy, Surely there's something else ,# t§

§is #
#
to it. ;:§
_i
lT Worker: Actually, l'll have to 6 J

,,.-D,E
j
but that's a small task.
c;*x&
l

1 what makes a business's
l
website look proíessiona|?
2 How can companies use a
websjte to communicate with
cIients and empIoyees?
;"* F_ -' -:
,i, Read the email from the owner
-,*
of a web design company to his
employees. Then, choose the
correct answers.
What is the emaiI mostly ta|king
about?
A a dissatisfied new client
B a description of a new projec:
FTct-l,: Fta"r Da. ::sot-]

c what buIletin board to include
To: Sialí in a project
SubjecT: Ne!,, C eni
D iypes oí media players a
cIient is interested in
Which of the fo|lowing does the

new client specialize in?
All
The owner of Dartmouth Enterprrses signed a contract
today to A CBT c multimedia
secure our uleb design seruices, His company specializes in CAD B CAD D applets
formanuÍacturingÍacilitres.He.llbesetldingusthe!nÍormation
he's told what can be inferred about a
he wants included in the website soon, ln the meantjme,
us what his requirements are for this p|,oJect, FlashE,piayer,?
First. he stressed a very professional appearance, so
that means A lt is not very reliable.
applications c|uttering up his
no applets. He doesn t want small
should be done B lt plays video from MPEGs.
page. lt also means no anchors. so all navigation
through the menus.
c lt is easier to use than other
clients media plal,ers.
Second, he watrts separate sections íor employees and
For his employees, he'd like an electronic bul|etin board D lt has lower quality than othe,
to streamline communication and a cBT sectlon to keep media pIayers.
his employees up-io-date with new training requirements,
For his clients, all he requires are a helpful FAQs section
and
amultimediasectionwithamediaplayershowcasinghis
company's capabilities. He'll serrd us an MPEG fl]e rryrth
the
us using
footage and images he wants included, He doesn't watlt
a Flaéno player becar_tse he doesn't think the quality is
good
enough.
The rest is up to you, but remember our emphasis on reliability,
Frank uavloson
Davidson Web Desi9n
anchor
Voeabulary
& * Listen again and complete the
@ rUatctr the words or phrases (1-9)with the conversation.
deíinitions (A-l).
1 _cAD 6 _ Flash@
G: l see. And how is that 1 =---=- ? ,.-
E: Actually, we're having a little trouble with
2 _FAQ 7 _ anchor
it.
C: Why's that?
3 _MPEG 8 _ media player
E:
4 _CBT 9 _ e|ectronic bulleiin
Well, the 2 you requested
won't work on all computers. l'd suggest using
5 _ multimedia board 3 player instead.
A a word, phrase, or image that is used as a link C: l --

just don't think Flash@ player has
a4
B the use of a computer to design products or . lwant my potentialclients
facilities -
to be able to see everything clearly.
a media format used to add videos and other

E: l understand, but using Flash@ player will5
media to a websiie
^
D a type of training using computers
C: ,,,,** . **,, o.,, .**-ffi :[: ffi: ;§
E: Yes. Actually, the rest of the site could 6
E an online communication center to share
information
t------.-- today.
F a file format for digital video and audio
G a list of common questions and their answers
§peaking
H software for p|aying videos and animations
l any type of media used on a webpage, S Wittr a partner, act out the roles betow
including images and videos
@ ritt in the blanks with the correct words:
So, are you c/ose to finishing then?
applet, reliability, MPEG.
l'd suggest using Flash@ player instead.
í Add a(n) to make the page l just don't think ,..
more interesting.
This product will work correctly for a long time.
lt has good §tudent A: You are a web design employee.
Can you conven this old movie to a(n) Talk to Siudent B about:
format? . progress on a project o problems
o solutions
@O Listen to and read the emailfrom the
owner of a web design company to his
emp|oyees again. Why wil!a CBT section
be usefu|?
Listening Writing
() O Listen to a conversation between § Vou are a new ctient of a web design company. l
a client (C) and a web design company use the email and the converóation from
employee (E). Mark the folIowing Task 8 to write out your requirements for your
statements as true (T) or false new website (120-150 words). Talk about:
F).
1_ The multimedia section is not finished.
o Who you will communicate with on the website
2_ The client decides to use Flash@ player.

o Secfions you'd like included in the website
3_ The client wants the site to go online today.
o What to avoid using when setting up the
website fl*
o
*dl
How you'll get the web design company the
information it needs
cPM
these questions.
1 Why is online advertising popular?
2 How often do you click on online advertisements?
. .l,] ],'i",!
Read the online advertising company contract,

Then, mark the following statements as True
(T)
on_line or False (F).
1_ Donovan Online Advertising offers two types

of banners.
ffibó oí banners: traditional banners 2 _ Most clients prefer the CPM biIling option,
and animated GlF banners. Animaied GlF banners are 3 _ Geo targeting prevenis overexposure to
rate
more expensive, but they elicit a higher click-through
tracking studies, adveftisements.
according to our click
Traditional Banner Animated GlF Banner
--
There are two billing options íor Donovan campalgns:
meaning to the underIined part.
CPM Billing Option
The CPM, Ór cost per 1,000 impressions optton requires you
-1,000
1 Geoff chose pricing determined by how many
to pay the agreed-upon rate íor every people who view people are able to view the ad.
popular option,
your áOvertiiement. This is our most _P_
CPC Billing"orOption 2 This company offers many advertisin9
The CPC, cost per click-through option requires that you opportunities.
your
pay the agreed-upon rate for each person who cIicks p __d _ __
adverlisement.
3 lt's imporlant to use a process of ensuring that
CPM Billing _- CPC Billing visitors don't see the same ad repeatedly,
_e_c a____g
Prease note that premium locations above the fold as
well 4 A process of ensuring that ads are shown in
u. ány commissions charged to us by the website that is relevant areas avoids wasting money,
hosting your advertisement will affect the rate, _e_ t__ _t__
for every on the ad can be expenslve,

Donovan Online Advertising guarantees the followrng
advertising campaign:
_P_
That banner got a low ratio of ads clicked on
>> the use of geo targeting to display advertisements to
ads viewed.
appropriate audiences
>> the use oí írequency capping to prevent overexposure ___c r__g_ r,__
of your adveftisemenis The firm does a process of counting the numbe,
)) thát our products wilI never hang pages, preventing of clicks an ad receives weekly,
them from loading and tarnishing your reputation
] hang
Cc ,gle
animation always get a better response,
___m___d G__s
Some ads prevent a website from loading all
above the fold the way.
i}$f §,§|\
n
tY |!l'].":'
-'*,*-".i.-,j;.*,
..., -...=..
S ritl in the blankswilh
tl,e correct words
com míssion, above or phrases: §peakürx6
tne roia, 6|r"r"ir r.
t website is asking for
@ Witrr a partner, act
|he a high out the
to host ads, roles below based
2 on Task 7.
Ads that are Thenn switch roles.
but more visible. are more expensive,
3 The last UsE I"ANGUAGESUGH
A§
increased sales. l have some questions
about .,,
# d
e o n l n e..a d v.e rti s n g
th
And that's ,.,?
il:li
a
;n;" 3 " 9. I" i
c om pany
H", Whv would an advertis;;;;";i.il|i.ing
i
Could you exptain
that?
geo targetinjl'
Lümtenríng
Student A; You are
w ga Listen
to t
between a callerand
an adverlising
employee. Talk to
online an. :ompany
company employee. Student B about:
correct "6u"61|_Tversation Crroo.". ii J.
.
"n"*""".,§ billing options
1 What is the caller
asking about?
r the most popular
option
A which bar is most popular
r how location affects
the rate
B why,nu .]n"
c how,",".'J;;','fi."iJJ:[".
D how to change an
advertisernent's location
2 whatcan be inferred
about the calter?
A He has noi cted a
Pricing option,
B He thinks D rates are too high.
Writing
C He,o,t,",,o]onovan's
D
O 1o, are an ontine advertising
He *".o company employee.
"'il]iffiI,jJ'[X,l1il,. website,
contract and the
Use the-
conversation
& g* Listen
again and complete
the conversation.
from Task 8 to write
advertising with your"b;;i;;;
Employee: company
Well. 1 works (í20-150 words).
Talk
_- fl
_ ] meaning ffiu;;n*
about:
::'
every _ r"t" t*
Caller: And that's the
1,000 people wr,o
ui"ó il;;;;ff'" .
most 2 -
The banner options
Employee: yes, that,s
correct. o The billing options
Caller: lsee, So, a How the rate is determined
how do you determine
3
-
is going to O"i--.-.-.-.--t-_- -oPtion? a What your company guarantees
Employee: There
are actually two things
that affect that. The
the banner is one
Caller: Okay. Could of them.
you explain that?
Employee: sure.
Banners that are. above
the fold are more
odveríising
expensive. That's just
because p;"il;;;:ihave
to
-.--.--.-.--.-..-.--.__-
Caller: l see, The contract
o mentions something
6 "tu about
- -
Get ready!
passage,
Q eetore you read the
questaons.
talk about these
1 Why do companies use automation?
2 How has automation advanced recently?
Reading
@ Reaa the investor report on World lndustries,
í What is the main idea of the report?

A why World lndustries has slowed production
lndusties B how World lndustries has improved its
automation
C why World lndustries should invest in
automation
In today's business world, investors are looking for companies

D where World lndustries is building a new
proud to automation system
that can compete. That's why World Industries is
announce an Úpgraded automation system that will increase
production and efficiency. As you consider investing in our
2 What does NOT protect the efficiency of an
willdo, automation system?
see what this new system
"ornpuny,
World Industries' system uses CAM (Computer Aided
A low latency
Manufacturing) programs. Our integrated system of hardware B high redundancy

and software allows for complete computer integrated C high fault tolerant
manufacturing. D low network speeds
The new production line employs embedded systems
and integrated circuits, allowing the hardware to work 3 What can you infer about a
together.these devices are connected wirelessly or tbíough machine with low redundancy?
a f,igh-speed Ethernet network. Encoders in each device A lt is difficult to replace.
senJmechanical information to íhe network through device
B lt is in a closed system,
drivers.
We have an open system that allows us to use any type of
C lts oscilloscope is broken.
equipment. Oui devices have a high redundancy for simple D lts latency time is too low.
replacement.
Equipment at World Indusnies is designed to work fast and
nara. an of our machines have the lowest possible latency
úme and a high fault toleranL Our software is protected
from priority inversions that could lower production, 6k*&
Oscilloscopes monitor all of our hardware to ensure that
any problem will be repaired immediately by our trained
engineers.
our invesínents in automaúon have rewarded us with success,
An investment in World Industries will do the same for you,
B
Hffi
1:§;:."1 ,;-; "1 ;1-t
i.*r !t;:,;.!'j:,j
,,, Listen again and complete the
:i::i Match the words or phrases (1-7)with the conversation"
definitions (A-G). Lei's 1 ___. Take
1 Ethernet network 5 automation a look at that conveyor belt moving the
soda bottles forward. 2
2 _ fault tolerant 6_ open System
Engineer 2: Yeah, it looks a little jerky.
3_ priority inversion 7_ CAM
4 _ encoder
Engineer 1; Let's3 _atthe
oscilIoscope pattern.
A a device that relays mechanica| data io a network Engineer 2: Yeah, something is definiteiy wrong.
B the ability to continue functioning after an error Engineer,t: Very good. 4 on how to
c this links computers together at high speeds fix it?
D the use of machines to perform tasks without Engineer 2: How about checking the 5
human assistance ? Maybe the cotlipi:ter can't
communicate.
a system that can use many diíferent types of
machines Englneer 1: Good idea. Let's check it oui, Does this
computer log look normal tc yor,r?
the use of programs to control machines that
manufacture products Engineer 2: Well, the Eihernet connectjor- is fiile. but
6
G a soítware problem that can |ower production
Fill in the blanks with the correet words . :,|',:

or phrases: oscl/ioscop e, integrated cil,cuit,
latency tíme, redundancy, embedded system. ii.:.]. With a partner, act out the roies below
based on Task 7. Then, switch role§.
1 Check the _
to see if this machine is r,nlorking correc tly.
2 A(n) is very lt lcoks a !ittle jerky.
sma|| but has several devices attached to it.
Do you have any ioeas on now io fix it?
3 lf the on the machine
Does íhi-s camputer log look norma!ta yott?
is too long, it might need a new pi.ocessör,
4 This factory has low
so it doesn't replace machines quickly, , ' ,,
You are an engineer. He|p Str_rdent B
5 The uses the identify an automation problern. Ask aboui:
newest software and hardware. o what the problem is . possible so|utions
,rl Listen to and read the investor report

on World lndustries again. What do World
,::_, j,,,, . ; You are an engineer. TaIx to Student A
about a.n automation problem.
lndustries claim about their software?
l , Listen to a conversation between You are going to invest in a company

two engineers. Check (./) the iterns the that uses auto!,nation. Use the report ano
engineers investigate, the conversation from Task 8 to write a
letter to a friend explaining why it is a good
1 E priority inversions investment {.t20-150 words}, Make up a
2 *
E Ethernet network connections name for youl, friend. Talk about:
3 E fault tolerant o What autamated systems the company has
4 E latency . Hovtl automation improves the buslness
c Ho|,,/ the company protects and repairs lhe sysíem
él
i I
l
Mr. Tobin,
l= |'m writing to you today on behalf of several employees with a request to
star1 a telecommuting program here aIZone So|utions. To do so will require
changes, but they would ultimately benefit our company,
l suggest that we invest in Basecamp'. lt's a web-based software
package,
Re§árdless of where we're working, it will increase productivity. BasicallY, we
would centralize all projects. communication and updates,
Basecamp opens in any browser, so employees can use it from home
or the ofíice. And tt's easy to navigate. so there's nc training 1equired,
color-coding identifies different projects. The dashboard displays
recently accessed files. so we can ail see what is bern9 worked on. The
proleci gallery allows everyone to toggle quickly between files. And a
message board is updated in real tirne io facilitate rapid exchanges.
ln addition to Basecamp . free video conferencing software such as
^1t
SkypeTM, Zoomo or Microsoft Teamsu] can be downloaded for any
communications that require speaking person to person. we can have
* _.,] conference caIls with clients around the world without even needing
,,l,ii discuss the issue wrth you. Additionally, both Backpack@ and
skypeTM offer tours with detailed information about their products.
tp}u't#
-ü ,1
l look forward to your response
t
* E
$i
-jilj
' !. '.i,iií
,,íl.:F,:!+- l', Sincerely,
áh
Erica Robin
message board
Basecampo Read the letter from an employee to a business

SkypeTM owner. Then, choose the correct answers.
1 What is the employee dolng in the letter?
A requesting that the company reorgan ze prolects
B proposing an expansiotl of the telecommutin9 program
C suggesting that the company create web-based software
D expIaining how employees could work from home
According to the letter, the dashboard..

color coding
A identiíies projects by color.
B helps users toggle betr,veen fiIes.
C shows what is being worked on.
Before you read the passage, D alIows communication rvithout a phone,
What can be inferred about SkypeT|,l?
1 what are the benefits of
A li is a par1 of the Basecamp] sofiware package. {,
telecommuting?
B lt requires users to pay a monthly subscription.
2 What are the challenges of
telecommuting, for workers and
C lt provides better sound quality than phones,
management? D lt a|lows users to talk to each other on computers

*
i
L-.o é
, ',a:

Match the words or phrases (1-6) with the conversation.
definitions (A-F).
Manager: Well, l can understand the employees'
1 _toggle 4 _ web-based 1=_-
2 _ dashboard 5 telecommuting
However, l have some questions.
3 _ in realtime 6 message board
Employee: l would expect so, ls there 2
A being updated as new iníormation arrives Manager: Let's start with production. l'd need
a way
B to swiich from one file to another to check that people are getting work
C a display that shows recently used files done at home.
D available on the lnternet Employee: Absolutely, The Basecampo program
E a series of pages that offer information
about a
would take care of that.
product Manager: Really? l 3__the tour,
F working away from an office using technology but l didn't see anything about monitoring
production.
Employee: lt's on the dashboard. lt shows all the
files
Place the words and phrases from the word being worked on, and who's working on them,
bank under the correct headings. Manager: Okay, 4
Now, what about communication?
Würd Employee: Well, there's the 5
Basecampi. i*:,r"lr i5;: i:*:,3l
Zoom@

Actions
The Basecamp@ program would take care
of that.
lt shows allthe fites ,..
what about communication?
Listen to and read the letter from an
employee to a business owner again. HoW
will employees be able to check Ón which You are a manager talking to
files are being accessed? an employee about telecommuting. Talk
to
Student B about:
r moni,toring production o communication
_-:: i:.] i:...:l' |il You

Listen to a conversation between ar" ,n aro'oyee. Talk io Student A
an employee and a manager. Mark the about telecommuting.
fol|owing statements as tiue (T) or false (F),
1_ Basecamp@ allows users to monitor
production. You are a manager and you are stafting
a
2_ The message board must be updated by telecommuting program. Use the letter and
uSerS. the conversation from Task 8 to exptain #
the
3_ program in a memo to members of
Employees who telecommute will need staff
high-speed connections.
(120-150 words). Talk about:
o What programs you witl use
o How projects will be organized
o Ways you will communicate
J
LIHSoLI§§E*§RE BAFIIí
uocal_ MAN ARRESTED oN
Hacking Charges
.comiliJr, Donald Greene has been
(Wilmington)- arrested by lnierpol
claims that Greene,
;; rrá.r.ing charges, lnterpol
on unwitting host
á'**Óu'., hackei, ptanied virusesused a method cal|ed
computers, tt is tnoughithat Greene
"piggybacking" to gáin u""" to computers computer's
when their
acc::s to the
.,iriJi. Úsg"j in. rni, gave him
pi"i""]i""jiewall and alówed him io disable ii,
done over $50 million in damage,
tnterpot says that Greene has
he used overwriting
ffi*t ready! Most of this damage was done when computer
government
viruses to overwrite and destroy íiles
on
targeted home computers, too, For
@ Betore you read the passage, talk about systems. But Greene viruses
these questions. iri.=á, software wás unable to stop Greene's
them, These
he included ánti-antivirus viruses
with
;""zuse"ntluirus
1 How do computer viruses viruses essentially .hui áá*n antivirus
software, Greene
viruses
is also
imbed
impact business? ;ilffi io-n"u" Ű."O i",iJ"nt viruses, when
These
resident extensions
or disk drive,
2 What should people do when their computers themselves in a file
become a oalt 9f the computer's
are included with ttrem, ihey to get
are infected?
lp;"iiÜ.rstem. This rnuÍ,", them nearly impossible
are said to have
viruses.
rid of. As with all viruses, Greene's
Rmmding Öri""t"a themselves quickly to infect multiple computers,
S ReaO the newspaper article.

" Vocmhux§mny
What is ihe afticle mainly about?
A new types of computer virus S tvtatclr the words or phrases (1-7) with the
deíinitions (A-G).
B a man who is investigating viruses
C the capture of a man who hacked 1 _ piggybacking 5 _ anti-antivirusvirus
computers 2 _hacker 6 _residentextension
D a way to protect computers from viruses 3 _hostcomputer 7 _virus
Which type of virus was the most harmful?
4 _ overwriting virus
A overwriting viruses A a virus that attacks antivirus software
B anti-antivirusviruses B a harmful program file that installs itself without
c resident extensions permission
D resident viruses C an add-on that makes a computer virus part of

the host computer's operating system
what can be inferred about resident viruses? D a virus that copies its code over and destroys
A They can disable firewalls. the files of the original data
B They aid hackers with piggybacking. E the act of accessing a password-protected
C They do less damage than anti-antivirus system
viruses, F a computer that permits access to a network
D They do not always include resident G a person who illegally exploits computer
extensions. hardware and software
1.o.1,.....
:|j Write a word or phrase that is similar in meaning to the
,
underlined part.
t,.l Wittt a partner, act out the
1 Email is used to contaminate computers with viruses. roles below based on Task 7.
i___c_ Then, switch roIes,
2 Enter identification that allows one to use a computer first.
L__ _n
Have you seen thls article in
3 Some viruses can make copies of themselves.
today's paper?
r___r__t_
How much damage are we talking
4 lf the virus inserts into a disk drive, it will be hard to delete,
about?
mS
5 Viruses that become par1 of files but do nothing until activated
Something like that would ruin the
Company.
can go unnoticed for months.
R___d__t _,r,s__
::]',' , . Listen to and read the newspaper aÉicle again. How : Talk to Student B about:
did Greene gain unauthorized access to other peop|e's . viruses
computers? r potential damage to the
company
:,,. Listen to a conversation between an employee and §j:i.rit::-:i §: You are a manager.
his manager. Mark the following,statements as true (T) Discuss consequences of a virus
or false (F). attack at work with student A.
1 The manager read the newspaper article,

2 _ Overwriting viruses destroyed the manager's files.
3 _ The manager decides to purchase new antivirus software
you are worried about
.r computer security at work.
:,:. Listen again and complete the conversation.
use the anticle and the
conversation from Task 8 to
Employee: Have you seen this adicle in today's paper? .-, write an emailto your manager
The one about the 1 ?
Manager: Yes, l have. What about it?
Employee: Well, l think the lT department needs to 2
Manager: Do you think our company is vulnerable to these types

of attacks?
Employee: Definitely. The overwriting viruses he used could do
incredible damage.
Manager: l see. How much damage are we talking about?
Employee: Greene did millions oí dollars' worth of damage by
3_ . That could happen to us,
Manager: Something like that would 4
Employee: Exactly. l thinktheses__and §

resident extensions are a problem, too.
Manager: Why's that?
Employee: Well, these types of viruses 6
l
in files and disk drives.
..} j
;'iii.lii:i:- 'jiIl,;1-._.,
il
*l$i! N].aghónk aollt
phishing pharming
ffi !.r+ i,;, j:ia*baírk L-*s

these questions,
1 How does ideniity theft affect businesses?
2 How can people avoid falling for phishing
scams?
Dear Valued Customer,
Recently, a series oí identity :'í]: :::^1r::?i3:

this ,"
OuSI.Illel§' u.i"n,"","ry,
!,]iÜ.J;., UlllVllvl'*,u,.'nunX,
'* _,1".".,^1.:yT:"::
way to avoid Read the letter from a bank to its
t The best
of íraud occurring ai _^ +^l,^ a mnr,.trh1 customers. Then, mark the íollowing
,,"":"
i;J::"iH.:."; i; ;; inio,,"o 3ll ::Ti:l
i
common ways that statements as true (T) or false (F).
ff;;.ffi;: u"","'' *lth some
.rlminals steal personal
iníormation, 1 Pretexting occurs on telephones,
Card scanning is one simple'?,, :1:Yl:,:,j^'il: 2 Pharming relies on the use of card scanners.
:.lffi #;"".;;.";acard=,:i::"]:""_,^"::::"T:,n
debit cards
3 Trojan horses are spread bry pharming sites.
ii'l"r..r"',"" .'á,"J "" credit or _91: .::x,"
as well
|]:'illiHi" ,"Ü"i o,ssporl iníormation
tmatl
Email atscl vyr-, --
lLJ opportunitie,
presents
also pIüJvl l:i "*::j)"li?.
,"":::,:'1:?l^ lware. This
,
;;;
:
)IJalll';;"solicited | emails,
Trojan n.,.""..
horses, Write a word or phrase that is similar in
malicious software tnc ;ludes spyware,
:
.n^" _^..l cfeal

meaning to the underlined part.
}iffi;#,n"i ",. ,^,""t
:
onÓ',
":..:*":.lo^*:fl i
il:#il-;;ilT"n is conducted ::::""il3*
atso
1 l had a lot oí malicious software on my o|d
iH. #;;;, *;;; ,;i;""s trick oeool1]::":'::?
to represeni a legitimate
T:[ ,
computer.
information by pretending
lr
business.
phishing but is often done over
2 you have a malicious virus that seems beneficial.
Pretexting is similar to , ___an __r__
Úr,,n a hacker redirects
the phone, Ptrarming ol,u" 3
bv t|em_ The site looks Tricking peop|e into giving informatron through
someone to a site op"rut"a
intt giving away personal email is a serious crine.
legitimate and tricks [á"o" P h_ g
information.
the victim oí identity theft, 4 |t's a program that gathers personal information
lí you believe you may be steps to ensure that _p__ _e
W" willtake
contact us immediat,Ü,
your assets are safe,
5 caoturino information stored on cards is a new
form of stealing,
.
___d _c ___n
6 Using a legitimate-looking webstte to trick
people foo|s rnany peoo|e.
Pm
ff rill in the blanks with the correct words from the word §p*m ful§<tpg
bank.
Then, switch roles,
Worm scanner
1 The man on the phone was parl of a USE LANGUAGE SUCH AS:
2 lgota l think l received a phishíng
in my email and now my computer
won't work, scam.
The criminal used a Did you emailthem that information?
to steal the
information on her card. lt even linked to a site that looked
4 Avoid crime by being safe on your
official.
computer.
YoU are a bank

lliii1,11t'lr:i ..i:,
F."É !:" Listen to and read the letter from a bank to its employee, Talk to Student B about:
customers again. Why is Lincolnshire Bank contacting
its customers? i o a phishing scam he or she
received
a what to do next
''- i,- ,:
]
a his or her money's safety

,,i "
; Listen to a conversation between
a customer and
a bank employee. Choose the correct answers,
§tudent B: You are a customer.
1 What is the customer calling about? Talk to Student A about a phishing
A closing her bank account scam.
B reporting a phishing scam
C flagging her account activity l"ii í lil|1i-|
D changing her account information
fl""s Vou are a bank employee. Use
2 what can be inferred about the woman? the letter and the conversation
from Task 8 to write about
A She receives phishing scams often.
identity theft (120-150 words).
B She has already contacted the police, Talk about:
C She must cai| the bank to get money.
D She lost the money in her bank account in the scam.
How criminals steal personal
information
iili, ,, Listen again and complete the conversation.
How customers can protect their
Employee: Oh! Did it ask you to give away any 1 assefs
sald;TJffi*Í," --_-
?
customer: Yeah. lt
'l**
Employee: Did you emailthem that information?

Customer: No, lthought l should callthe bank first. lt seemed
Employee: Yes, Líncolnshire Bank wou|d never ask for your

account details via email,
Customer: That's what l thought, but ihe email 4
because it had the bank logo. lt even linked
to a site that looked official,
Employee: Well, some of these criminals are 5
**t r*xd5r€
l
ffi eetore you read the passage, talk about
these questions.
í How do people keep their computers safe?
2 Why would a company worry about security?
Fd**#E§1{}§
ffi neaO the email about safety measures.

1 What is the emai| mainly about?
A improving security at the company
From: Jared Greene

B detecting keylogger programs
To: Staff C installing a patch on a web browser
Dear Harper Company Staff, D punishing employees for violating security
By now, you are all aware of the recent security protocol
breach, The |T department has traced it to a bug
in our browsers. This bug created an unwanted 2 The company will monitor employees by ,.,
backdoor in the network, allowing intruders in. They
installed keyloggers that track our passwords,
A installing spyware.
The lT department removed the keyloggers, and

B performing virus scans.
the software supplier is releasing a patch ihat will C reviewing the audit logs.
fix this error. We will inform you wh'en this patch D looking for authenticated programs.
becomes available,
However, this provides a good opportunity io 3 What can you infer about Harper Company?
remind you of the measures we must take to make
our network safer.
A They have authenticated the patch,
Remember, you must keep the firewall settings as B They already have a virus scan program,
strict as possible on your computer, This prevents C They allow many authenticated programs,
attacks from hackers and keeps certain types of
malware out of the system.
D This is their first security breach.
Be cautious when downloading files. Pefform a

virus scan on every email attachment. Also, enable §ccmh*§mr5u
your browsers to block pop-ups. Otherwise,
spyware can get on to your computer. ffi rUatcrr the words or phrases {1-8) with the
definitions (A-H).
Only download company-approved programs
to your computer. Unauthorized programs may
contain Trojans that can do irreversible damage
1 _ pop-up 5 _ backdoor
to our system. Please consult the lT deparlment 2 _bug 6 _ patch
for a list of authenticated programs. 3 _ security breach 7 _ protocol
ln addiiion, we will review our audit logs from
now on. This is to make sure no one vioIates
4 _ audit log 8 _ intruder
security protocol. Employees violating protocol
will receive disciplinary action,
A a set of rules
Jared Greene B an error in a program

Manager,
Harper Company
c unwanted advertisements on a web browser
D someone who accesses a system without
User: Rober1 Smith permission
Event: View File
Location: Shared
Documents Date:
E a security violation
2.15 10:05 F a way to get undesired access to a system
patch
audit log G a record of who has used a computer and what
they've used it íor
a code to fix errors in a program
t§ Fill in the blanks with the
& .; Listen again and complete the conversation.
correct words from the word
Employee 1: None of my programs have online
access.
Employee 2: Whatabout1 -----._---.--.--__-?
Employee The browser opens, but l can't
authenticated 1:
access any websites.
aii- * i- Most imporlantly, i can't use the
íl i. ii:L i_ emailcliánt.
Employee
í Before you download the
2: That's a big problem,
program, make sure it is
a(n)
Employee 1: Iknow. lthinkl2---
Employee 2: Are you sure? The company's
3
2 A(n) is pretty powerful.
record your password. Employee 1: l know, and 4
without antivirus software,
computers are open to Employee 2: Oh, the firewall. How high are your
settings?
a(n) Employee í: 5
Put up a(n)----.--.--.--.-_-to keep Employee 2: 6 _ . you need to lower
hackers out of your computer. the level if you want your programs
to work.
Download the
to make the program work
correctIy,
"fr 11 i,l ; t-i-i_
.
\ti5i":l "l
§
{$ -: Listen to and read the email ffi Witrr a partner, act out the roles
below based on Task 7.
about safety measures again. Then, switch roles, §
what should users do when
pop-ups appear on a web USE LANGUAGE SUGH AS:
browser? What about your browser?
D
How high are your settings?
;.i§ i ln § You need to lower the level if you
,:=l;": want your programs to work.
§ u,' a'"r"n to a conversation §

between two employees ] Si*lj*-:.*: You are an employee. Talk
at Harper Company. Mark to Student B about:
i.
:
a problem you are having

the following statements as
. what works/doesn't work on the
true (T) or false (F).
i. compute r ',
\
1_ The antivirus software is i firewall settings
il;l
causing the employee's
problems. ;;. il;fi;;*.,-.",*;-
_ i ::_l-- :1,I"" programs -' rlvv v
!
|l
The browser cannot access wlth accessing online.
any online information. -**- *-*-_ _-. .: j
_ The employee's firewall
!
settings are too strict. bWx,n§#mg
ffi Vou work in an lT department.

Use the reading passage
and the conversation from Task
8 to write an emait to
your co-workers about security
(120-150 *orJ.).-
'-
Talk about:
.
.
What security measures there
are
What threats there are to computers
#
l How the company ptans to monitor
its emptoyees on the
lnternet
l ,l
I
i F
'
\
"i,
Webpage analysis \
§
a
t
*s"#
*'#alffi €.
?:
z
,',",'='=_,
cyber criminal
v" ;liffi! 'i
! 't
a{lru*;
t
'i
z
_--.,á
§i -,.'' &'€ = ;;r -
virus removal software

these questions.
PeopIe who want to protect their children írom ,ihe dangers oí 1 what antivirus softvyare should a user consider
the Internet use WebAdvisor. This software blocks the types buyi ng?
of websites that you dectde are unsafe, lt also provides instant
webpage analysis, helping vou avoid ph shing and pharming 2 Are there any problems with antivirus software?
SCamS.
, " : ,r] : .\ ].r,l ,
,:^
Antivirus P/us is an update of our first product. Antivirus,This
antiv rus software sweeps your computer system to detect
Read the antivirus software advertisement.
viruses. A|| viruses are ihen quarantined so they cannot harm
your computer. lt's the most re|iabIe software on the market,
providlng fewer false positives and false negatives than any 1 What is the advert]sement most|y about?
other software.
A damage that rootkits can cause
RapidClean is a virus removal software that destroys the
mal cious software discovered by Antivtrus P/us. This includes B k nds of webrpage analysis
rootkit viruses. These viruses are designed to disgulse C types of security soTlware
themse|ves as a pad of your computer's operating system. Th s D how to prevent false negatives
makes them very difficu t to get rid of. Most security software
won't destroy rootkits but. lvith RapidClean, you can, 2 Which oí the fo||owlng is intended to b|ock
unsafe Internet pages?
Defender is the u]timate security software, A combination of A Antivirus c webAdvisor
both of our software packages, Defender keeps your complter B RapidCIean D Antivirus Plus
complete|y safe from cyber criminals, Defender also comes
with our computer backup service. This means that the data on 3 What can be inferred about fa|se negatives and
your computer's hard drive wilI be backed up on our company's false pos tives?
servers. With Defender. you cannot lose your f les,
A They aid virus detect on.
backup B They disrupt webpage ana|ysis,
block c
i
#) This site has been blocked because it
D
They mark the presence of a virus,
Tiey occur in n,ost art,virus pro9ranls.
may be a security risk. Do you Wish to
continue?
..,,,,::,l,,, Listen again and complete the
deíinitions (A-F).
Caller: Well, l almost fell for a 1_ scam
1 _ backup 4 _ sweep last week, so l'm worried about that.
2 _ rootkit 5 _ quarantine Employee: Our WebAdvisor software can help you
3 _ block 6 _ cyber criminal there. lt performs 2
for all the websItes you visit.
A a person who commits illegal acts online Caller: Okay. Will it 3_
B to stop a website from being loaded from viruses, too?
c to isolate a file Employee: No, it won't. You'd need Antivirus Plus
D the creation of a duplicate copy of data with RapidClean for that.
E a virus that hides itself as part of an OS Caller: So, l have to buy 4 __
F to search a system for viruses
?
Employee: Actually, our Defender software combines

Gheck (/) the sentence that uses the those 5
underlined part correctly.
1_ A Security software protects computers.
\
_ B virus removal software infects email.
2_A A fa|se positive identifies erroneousIy a

With a partner, act out the roIes below §
based on Task 7, Then, switch roles,
threat. §
_ B A backuo is malicious software. USE LANGUAGE SUCH AS:
§ tr!/
3_ A A rootkit notifies users of scams, What do you think you might need?
ft/
/:,
_ B Virus removal software keeps computers l almost fell for a pharming scam last week. t;L
clean. Actually, ...
4_ A A false negative turns out to be a harmful

threat. you are an antivirus software
_ B Webpage analysis detects false positives. : company employee. Talk to Student B about:
r software options . software costs
Listen to and read the antivirus software
advertisement again. What happens to
o software functions \
viruses when antivirus software sweeps the
computer system? ,:l t69 are a caller. Talk to Student A
i.i,..l,:',,,l ,
about security software.
\
. Listen to a conversation between a
caller and a software company employee,
1
Mark the following statements as true (T) or You are an antivirus software company
íalse (F). employee. Use the advertisement and
1 The caller lost money in a scam. the conversation írom Task 8 to write out
suggestions for a potential customer
2 The woman recommends software that
provides webpage analysis.
3_ The Antivirus Plus program comes with a
. Which types of software are available
backup service, . Which software you would recommend
. Why that particular type of software would be
helpful
I
í É
G
q:}
?
Before you read
the passage, talk about these questions.
!9]tl 1 How can insta ling new software be difficu|t?

cloud computing 2 How can a business benefit from online services?
Read the newspaper column about

C olld conrput ng pror,l des man)/ businesses witn technology. Then, choose the correct
afforcable and custcmizab e seru ces. Yet iTany avoid this answerS,
techtlolog cal tesoLtrce becai_lse they don'i understand it.
Thls i,veek's co Li|Tn shouicj expla |. tlre concept, 1 what is the advice column about?
C oud corl-pLli rlg ls a ]oi ]l]<e uiility computing, Hovlever, A how to set up a CDN
cioud corrlprtllno íocuses on L_]-cing ihe ínternet íor soitlvare B ways to deploy and cance| SaaS
and cther l€Soil-C€§.
C the benefiis of cloud computing
C cud colllpiit ng offers ri,,lore elasticity and scaiability
inan norrtlai colliriltinq. Bus iless-os have a,^,eSS to li.l2ny D differen-es between cloud and utility
iesoL]rces front both 1i,e prluu'* a:lci public clouds, computirlg
Computers can easily st,l tch lo a new OS l.1ilti- Faa§
íPiatíotil as a Service). They, carl aiso stn-ritch to e l]etr,, server 2 what is the beneíit of saas?
..,,itl IaaS l,-,:astructL tre 35 3 -qer1 ;,;:, A It makes a CDN work faster.
Bustiresses oenefit írorn ihe pay-as-y*u-go pricing of B It eliminates elasticrty and sca|abiIity.
cloud corlputing. And w]th §aaS {Soíiwar-- as a Seruice),
the deployment of new soft,"llare is alnrost alrtor,ratic. !t c lt increases a server's avarIable bandr.lridth.
eilminate*q the need tc bu;,, soft,,,,ial,e and insta|| it cn every D lt reduces the time and money lost instalIing
slngie cotirpurer. Fr:rihermcre, r;usinesses call monitor thetr softtvare,
Llsage alld cancei seryices 21,1l,if il1-16,
]nstallinq a CDN (Oontent De]lr"lerli Ne'iworr<) is a oca] fortn 3 What can you itrfer about the column?
of clcud ccnlpttttng that wi tnctease bandv,ldth. A CDN A lts author uses c|oud ccrnputing.
Cesignates colxpL]iers oil a netvriork for storage, lnstead
cf ail complters cicggil lg on3 sel-!,ei- tc retrleve daia. eac|t
B lt is only avallable online,
user accesses daia on a nearbi, CD\i storage compuier. C The |ast entry was on uiiIity computing,
D lt he|ps peopIe understand computer ierms,
ffi
definitions (A-F).
application
1 _ pub|ic cloud 4 _ PaaS
2 uiiIity computing 5 private cloud
3 scalability 6 laaS
Developmenttools, operatingsystems
A itrternet servlces available for a fee
database mana9ement, B Internet services available to everyone
bu5iness analytic5
C a clouC servlce providing servers and
&&
netvlorki ir g resotj rceS
D a ciouc] service providing an OS. servers.
storage, networks. databases
E=:5 __ö-
Networking Data center physical
E potentlal for a system to change size
servers & §torage Firewalls / security plant / building
F contputing as a meterec] service
s rill in the blanks with the correct words or phrases from §peaklatg
the word bank.
S.* Wittr a partner, act out the
Thenn switch ro|es.
depIoyment §li\_,_ss_v$ij_$,i: i:l]::l:] , ] ü§3M
1 Thanks to pricing, we're only
billed when we use it. l was readíng this column
2 Set up a(n) to increase the
on cloud computing,
available bandwidth, How exactly would it help?
Cloud computing increases the Deployment is really easy.
of our computer systems.
Use to avoid installing new
programs on each computer.
5 Cloud computing makes of new
software much easier.
B m Listen to and read the newspaper column o setting up the service

about technology again. What does the term
'ctoud
computing'mean?
Student B: You are a manager,
Talk to student A about cloud
.=;sÉ*rt*m6 computing services,
,§ $ Listen to a conversation between an lT worker and

a manager. Mark the following statements as true (T)
Wn,frt§mg
or fa|se (F),
1_ The company is having software compatibility problems. ffi Vou are an lT worker. Use
the newspaper column and
2_ The lT worker thinks cloud computing will help the company. the conversation from Task 8
3_ The manager asks the lT worker to set up a CDN firsi, to write a proposalfor using
cloud computing at your
1§ §a U.ten again and complete the conversation. business (120-1 50 words).
Talk about:
Manager: l'm not sure l 1 a What cloud computing can do
;il How it can reduce costs

a
lT worker: H",",b"; T:Tlfi:1;:i:5,1,'"'*
years back? The one that had so many 2 ","* a How to set it up
?
Manager: Yeah, that was a real waste of money.
lT Worker: Well, with cloud computing, we can
3
online' Then' we PaY
fo. l-,o,,n,',u"h r*
^",t
Manager: So, it's a pay-as-you-go type of service? What if the
software is bad?
lT Worker: We can jusi cance| the service and switch to something
better. 4 _is really easy,
Manager:
lT Worker:
l |ike the sound of that. How can we set it up?
l,d5----.''-.-'- #i
lt's a set of computers that just store data.
d
bar coding
". '' f 'i{| "'.',=l1''

i\dYp.;n;*S
.. : ,] ll l ín frrto,.or^*;;..*"-:
fr;"!:fJq:"ffii"íil *t-ifitq;*{tnnfu:,u*m
öi§*§jijí:br=u
gffiffiii::l*:ll]"*;
íj,:,-":l",t ,,H3};T,^"l*?x:,§."Jiil
"3,
wth the
#
lr
"*.
§ i
optic scanner €_
*
u,f §=
#
=r,..*t "{
implanted microchip
""qry

definitions (A-G).
1_ implanted microchip 5_ interoperability

2 PACS 6_ bar coding
these questions. 3 EHR 7_ microrobotic

4_ lab-on-a-chip tweezers
1 How can technology benefit doctors and
hospitals? a computerized version of a patient's health
2 What kind of medical technology do you know record
about? a device that holds cells and fluid that a doctor
can analyze easily
a system in which doctors scan medicines and
match them to patients
Read the article from Health and science very tiny too|s that let a doctor operate in very
Digest. Then, mark the following statements small areas
as true (T) or false (F).
a tiny device in a person's body that releases
1_ CPOE sysiems help reduce mistakes related medicine
to handwriting. the ability to send electronic health data
2 Doctors use optic scanners to measure and between systems
release precise doses. G a system that stores medical images from
3 The lab-on-a-chip has saved money and lives. different sources
$ Cne* (.z) the response that answers the question. SpeakinE
Have you used CPOE before?
@ Witn a partnero act out the
A_ Yes, l've used it to share records with doctors. roles below based on Task 7.
B_ Yes, l've used it to fillout a prescription. Then, switch roles.
Why is CDSS helpful? USE LANGUAGE §UCH AS:

A_ lt helps doctors diagnose and treat patients. l could use some help
B_ li allows doctors to access patient daia easily. understanding them.
How exactly do l use it?
What is this optic scanner for?
Then just click send,
A_ you can use it to read and record
information on
medicine labels.
B_ You can use it to measure out specific amounts of a drug. Student A: You are an lT worker,
Are you familiar with ADMs?
. what the new electronic
A_ Yes, l've used them to operate in very sma|l areas,
system is for
B_ Yes, l've used them to measure out medications, r how to use it
Does this hospiial use EMM?
A_ Yes, we use it to analyze cells and fluid easily. Student B: You are a doctor. Talk
B_ Yes, we use it to keep track of medicines and supplies. to student A about the use of the
new electronic system.
§ W Listen to and read the article frőm Health and
Science Digest again, Why have CPOE systems become
popular?
Writing
Listening S Vou are a scientist devetoping
new health technology.
s) m Listen to a conversation between an !T worker and use the article and the
a doctor. Mark the following statements as true
[t) or conversation from Task 8
false (F). to write a short speech about
1_ CPOE reduces medication mix-ups. this new technology
2_ The doctor has not used the CPOE system.
3_ The optic scanner records the lD number of a drug. . What the new sysíems or devices
are
O= O_!,.r_* and complete the conversation, a How the sysferns or devices work
_"_gi,l
!T worker: Hello, Dr, Samson. l got your message about the a How they can help doctors and
F=
new electronic systems. improve healthcare
Doctor: Yes, lcould 1 -----
understanding them,
lT worker: Well, we just installed a 2 _system and a
3 system.
Doctor: What's the CPOE system for?
lT worker: lt's kind of like an 4 _ form. lt lets
--.--
you fill out prescription orders.
Doctor: =-- do l use it?
lT worker: Well, in this box, you type in the patient's 6
Then just click "send".
Doctor: Okay. That sounds 7
these questions. I
|../- |
1 How can peopIe get involved in web design?

2 How do you know that you can trust a website trust logo
with personal information? -]
,.]
,l- l
-: ...]a .]:
,_:
i í,i J ".t
http / / l\1v/,(leOt V]ll/3 (0m

Read the introduction from a website
designer's home page.Then, choose the
correct answers.
What is this webpage mostly about?
A the difficulties of designing a webpage
B the imporlance of securing a website
C what a company can provide to clients
D steps to designing a personal webpage
Which is NOT a service the company provides?

Creating a website can seem like a daunting task. Where do you A redesigning websites
stad? Whether you're building a site for business or creating a
blog forfriends and family to enjoy, we can help you|
B installing egress filters
C creating a domain name
iiii€&i§.::1,,:,"""],"a,tl,§.i§:1,i= and search your site. We D masking personal information
We can create a web portal assure that you are in PCl
for employees or customers compliance, and can place What can you infer about ingress and egress filters?
to log in to. We build and a trust logo on your site so
your customers know
A They increase security.
maintain root directories.
B
it!
They are expensive to install.
We also create keywords so C They are interactive features,
that your site shows up on We installegress and ingress D They increase search engine results,
multiple search engines. We filters to prevent spamming
mask credit card numbers and scamming, We create
and customer information fun and whimsical animated
to ensure secure interface. GlFs that add an interactive
we allow customers to use element to your site. Match the phrases (1-a) with the deíinitions
natural language to navigate (A-D),
Already have a website? We can redesign your 1_ PCl compliance 3_ root directory
current website to improve the number of hits
2_ web porlal 4_ natural language
A the main directory of a file system

\ Mb sé§l{h
< !:= B a webpage that displays information from
&.t A{il§n
1234
v{§ §a.í(h
,ffi several sources
Keyworo
c
M "
the use of full phrases in searches
!3si opantd i
D upholding certain security standards when
accepting credit cards
natural language <|0Dil!anlpl[,aie/>

ÁtlhType D]_0e3l
A!lhl,]am,'pilValÉ alea"
ÁuilrDlgeslDomain /priVale/
ilip:, ninoImy dOiVpliVni92/
A!lhDigestFiie I!ell/a!th/ diO€sl _pW
root directory
Fil! in the blanks with the correct words or phrases írom
the word bank. , With a partner, act out the
roIes below based on Task 7.
$iord Then, switch roles.
-::::.-]. ii,jii.: egress fiiter keyword
trust logo USE LANGUAGE SUCH AS:
l'd like to improve my
A(n) prevents people from sending
buslness3 website.
mali cious software to you.
we mask customers' information
A(n) shows that information is safe
when they enter it.
on a page.
l have two suggesílons.
3 the website so that it's more interesting,
4 Our site shows up when peop|e search the
"hardware". You are a webpage
5 A(n) prevents malicious software from designer. Your client wants he|p
leaving a network improving a website. Talk to
6 This program will people's personal

Student B about:
information. . how to improve a website
. secure appearances
Listen to and read the introduction from a website r trust logos
designer's home page again. When customers use natural
language to navigate a site, what does it mean?
;j,ll;l.it i.: :_. You are a business
owner. Talk to Student A about
how io improve your website.
Listen to a conversation between a business owner

and a webpage designer. Mark the following statements
as true (T) or false (F).
:':'
1_ The business website is not secure.
You are a web designer
doing a presentation for a
2 The woman did not design the business's webpage,
client. use the website and
3_ The man recommends redesigning the ingress filter. the conversation írom Task 8
to write a proposalfor the
l,::: Listen again and complete the conversation. improvement of the client's
website (1 20-1 50 words).
Designer: Mmm. Do you know if you're in 1 _ ?
Talk about:
owner: yes, and we mask customers' information when
they enter it.
c what you can do to increase
security on their website
Designer: And you have2 ?
What you can do to make their
Owner: We do, l remember the first designer mentioning that.
website appear more interesting
Designer: Well, that's pretty secure ihen.
What you can do to make it
Owner: That's 3 , but for some easier for clients to loginlsearch
reason, customers don't feel that way.
their website
Designer: l have two suggestions. First, get a4 _
Owner: |'ve thought about that, but l never knew exactly what to do.
Designer: lt's an easy process, really. You pay an annual fee to a
company that verifies your PCl compliance, They allow
you to use their seal on yo ur site.
.]]
Owner: Okay, that sounds good. 5 ..:
,)
j,, l,r. i í:lii'jF.fa1l :
i...€ 1., ;i. i 1,: §_,*'L§ *l :.
],,]i Before you read the passage, talk about

these questions.
í{ What businesses need a system administrator
system administrator íor?
What kind of problems can a system
administrator fix?
Read the job posting írom Bell Tower

lndustries. Then, choose the correct
system
ffiri"g
strato, to o, n'l
*o::
y::'fu
_l::i:"time
iijl?fi
answers.
"ll§ §J;
administrator
a d m i ni 1(] lull
1
:
#;riúü i;réetting up and J[?
maintatntng 1 What are the main responsibilities of the
a'JfrT'$:';'[§§, :#ilÍ,,system,s"T:::,"
ál nn l b á uti e s w il l i nv o lv e :
advertised position?
" "
] instatling and maintaining
A configuring and purging file archives
hardware and
o Configuring and *öi,irrÉ,",puter B organizing and maintaining computer systems
peripherals C
, ;e tuning oí networks
D
troubleshooting and backing up damaged files
fi :."i:iiöi'ili,Fi§ásm *m a#ii.:fiü
researching and improving computer
hardware and peripherals
5,1?","iii .ffi !+rii* : g*: Hl fl ;l,ffij1fi
§;-ffi
uavnup" .."*l, ]
i
Why is information deleted from the system?
weexly baekups,, Ií]€5€ rdministratorwill
iu;;i; beooming
cjataírom lost or_damagT.,].§,,i*o.
becomtrt9'"-..ö;T;;íá ln addition,
arcniving. .n
A to make room for new data
oáta to protect B to protect clients' data
il-_"j..J,;?,fffiln r:Jr'.ffiil o*n"-",n
think and
C to organize system logs
íor this lob will b*:!]:^,o D
i'fJilTÍ§§,,l-,- to repair system servers
,", q,."xr,, n" :],jTxii*:"*;:l;ffi""'.:J,"J;.fl
What is NOT needed to get the job?
a technica| íield. L,artu:ua* ** **ir**g v.lith ad$itionai
Ti::iT::l1,1,3'35;,Y,í"il§H;;**;*;:3:1fJ;; A familiarity with a Unix@ operating system
worxing with Unix', B holding a degree in a technical area
rs a pirls,
oÓ*rátiig systems egveí l€tt6íts
lnterested applicants "u"
,unO a résumé and C experience offering troubleshooting help
hr@belltower,net, * ,"*: D experience working as a system administrator
duties i
t Match the words or phrases (1-6) with the
definitions (A-F).
\"'#-
":§§:"
§ , - )4o' 1 _technical 4_ configure
\
\ 2 _purge 5_ troubleshooting
]fre]
\W^*
-t l 3 Unix@ 6 cover letter
, purge
A to modify or arrange something
'"
,t]., .,__
resume B involving science and industry
C a computer operating system
D to delete files or data from a computer
E the process of identifying and fixing technical
problems
F a document that explains why a person wants,
and is qualified for a job
$ Write a word or phrase that is similar in meaning to the §p*ak§rtg
underlined part.
í With some adjustment to increase efficiency, our network ro|es below based on Task 7,
would be faster. Then, switch roles.
_e___r_a___ t__i
2 List all previous jobs on your document showing qualifications. USE LANGUAGE SUCH AS:
r___m_ Two candidates really stand
3 Lucy is a person who manages a computer system. out.
s__te d__n__tr__o_ He's very familiar with ...
4 Get the new software and add it to the system, Does he have any weaknesses?
_n__a__
5 Organizing computer files in an orderly way is important.
F__e a__h_v__g
§tti{ir.:l;t l\; You are an employee.
6 Fixing the network is the manager's task to complete,
__t_ o two candidates
. their qualifications
@ ra Listen to and read the job posting from Bell Tower . their drawbacks
!ndustries again. What wilIthe administrator be
expected to do with past information in files?
Student B; You are Student As 1
co-worker. Talk to Student A aboutltj

i
tü*Éerx§mg i
who to hire for a position.
*
1
]
** Listen to a conversation between two employees at

BelI Tower lndustries. Mark the following statements as
true (T) or false (F),
WWm"frtfrm,r:r
1_ The company is hiríng for two positions.
2_ The former lT employee has a lot of experience with Unix@.
ffi Vou are applying for a system
administrator job. Use the job
3 _ The man wants to hire the recent graduate. posting and the conversation
from Task 8 to write a brief
ffi aa Listen again and complete the conversation. cover letter stating your interest
(120-150 words),
Employee 1: Mary, how many applicants did we get for the *,l.,.
Talk about:
1 position? a Why you want the job
Employee 2: -.- -'-
Quite a few, but two candidates 2 a Your previous work
expenence
Employee 1: Who are they? Your specific
Employee 2: A former lT employee and a recent engineering grad. dutíes at a
previous job
Employee 1: What are 3 __
qualifications? your skills and
Employee 2: He's very fami|iar with managing servers and educational
4 _, He has almost ten years of lT work background
experience,
He sounds 5-- . Does he have
any weaknesses?
Employee 2: Only one, He hasn't 6 Unix@ at all.
----
? É+r,i",,*i.,
5::-,',;:,.:i:,
I tnp,zz"*,piöfrffiffi
Freelance PÖraffim
í* pRoGRAt{ilERs
WEB DEVELOPER
] am seeking
a talented web developer to
neip me buiid an
inl website io, .y
company. Must be
,l?:í"''u"
li ke PHP . ;;"j;;
Create scripts for r '- 'lqVq Ltte dOllltv to
:7!";::,"ô -,i^'1r,)syages
f,amitiarili;iiú"L i'm alreáoy
+
f li handle th" "ljl::g"'
learning
t";i;::?:T th e webs xML, so
.í pro9rammer .unJ vo"*',.!#f§,"J ite.
,|':^:::
]aned@commonreaitv,com.
l need u oronruffiERlENcED PRoGRAMMER

In u programr,no
uI#:]",|l"Y]"ogeabie
the application l,Á, - " r tU íJelP me with
programmei,uu
ne was doing. ineeo
ry current
",]ioin;i?"": ^
you tl";"i;;:.ftJfiT
ectitor, decipher
the Cod€ and
finish the p;j;";. ''td eventually
xML
"boOks" tmali greqmattis@websurf.com
make Sense of this and help me
"book 4583" piolect.
web deler11",
''title"Big Wolf VlsUAL BAslc ExpERT
/,". Baker Are you a maste
y /§ t neeo ;"; i;;:;i "^' Yi""l' Basic? Then.
y,,%*,
/§i ,"author"Joe on the GUl component
: GY V/S,
-\
:l 'n".;;il;,"'il^
)
\ \r' /ffil *::!i,ií,.J;#;ryPffi:Ti#".ltí
moneVlamstili
in
\ / lú , i ff/ tnvestors. rr,,,"
tnVeSiors. Thus, pavn
l-'vvvgo or
^-,l1e^!|oc9ss
wl lU(JKlno
Éox"ing ío|
tor
::iíi+"_i
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;;J,?ffi:lö iT:i the báck
me at
(\r_"^ formore,n,o,,iáöi€
lormoreinform"i;^% ger.aldfe
\l§
>\ § Read the job postings for programming iobs.
1 Which is NOT true about the Web Developer adveftisement?
A
ff B
The advertiser needs he|p with HTML.
The adver.tiser wants Java components on her website.
c The advertiser wilI work on the site's content.
D The position requires knowing mu|tipIe programming |anguages,
2 What can you iníer from the second advertisement?

A The project does not pay well,
B The original programmer was fired.
C The advertiser has Iitt|e programming knowledge.
D The application is for money management software.
Before you read the passage, 3 What does the third advertiser want?
talk about these questions. A to learn how to use Visual Basic
'1 íor?
What is programming used B help securing investors and funding
2 How can a person prepare for a C information about creating user-friendly software
career in programming? D a programmer to create the software's visual e|ement
deíinitions (A-F).
Programmer 1: There's one asking for a
1 _ interactjve
1
4_ script _for a realty company.
2 _ user-friendly 5_ component Programmer 2: 2
3 _ editor 6_ back end would l have to create content, too?
No, the ad said that the client would
A occuring at the end of a project 3
B a part of a website or program Programmer 2: 4
C responsive to a user when you get the chance.
D a group of automatic commands |'ll check it out,
E easily accessible 5 __-. l've got a
F someone who creates and changes files couple of potential jobs, too.
Programmer 2: Oh yeah? What are they?
Programmer 1: There's one client looking to decipher
,: Place the words and phrases from the word
bank under the correct headings.
Word Programme, r, **" :: :il';"j lfi "r::T;

have to read the code in the editor.
i:*:,- Visual Basic PHP
\
\
,,lr,:: With a partner, act out the roles below
based on Task 7. Then, switch ro|es.

Have you seen íhe latest job postings?
\
l've got a couple of potentiatjobs, too.
§9
That shouldn't be too hard.
Listen to and read the job postings for
5
You are a programmer. TaIk to
programming jobs again. Which job listing
Student B about:
is asking for someone who is extremely
ski!led?
. a job Student B may be interested in
. duties involved
. .. . .: ;,.| .|,:i
) $i:_;li.=l-,: § You are a programmer. Talk to
Student A about the latest job postings.
Listen to a conversation between two )
freelance pro9rammers. Mark the fotlowing
1_ The web developer job includes creating
content.
You are a programmer. Use the job postings
and the conversation from Task 8 to write an
2_ The woman believes that she can finish the
email responding to one of the free|ance job
programming project,
listings (120-150 words). Talk about:
3_ The woman wants to be paid before starting
a project.
. Why you want the job
l What programming languages you know
. Similar projects you have worked on before
f
above the fold [ADJ-U4] lf content on a website is above t§:* fold, it is visible without scrolling down after the page
has loaded.
ad product IN-COUNT-U4] An ad proe|u*t is an advertising opportunity such as a banner that is located on a website.
ADM IABBREV-U12] An ADM (Automated Dispensing Machine) is a hospital machine that measures out specific
amounts of medication into containers.
anchor [N-COUNT-U3] An anchor is a word, phrase, or image that includes a hyperlink and can be used for
navigation,
animated GlF [N-COUNT-U4] An e§iffiat{*d §lF is the combination of multiple GlF files in one advertisement to create
animation.
anti-antivirus virus [N-COUNT-U7] An anti-antivirus virun is a computer virus that attacks and often disables
antivirus software.
AppIe@ [N-UNCOUNT-U1] Apple'Ü is the company that produces Mac@s and other computing products.
applet IN-COUNT-U3] An applet is a small app|ication that is embedded in another web application often as a plug-in.
attack IN-COUNT-U9] An attack is an attempt to get through computer security.
audit log [N-COUNT-U9] An audit lcg is a record of who has accessed a computer system and what actions they
took.
authenticated [ADJ-U9] lf software or a program, process etc. is authonticatxd, it is legitimate or genuine.
automation [N-UNCOUNT-US] Automütiüil is the use of electronically controlled systems to perform tasks without
human assistance.
back end [ADJ-U15] lf something is back end, it occurs at the end of a project or job.
backdoor IN-COUNT-U9] A backdoor is a hidden way to get by security in computers and programs. They are usually
built into software.
backup IN-UNCOUNT-U1O] A *ackup ió the creation of a duplicate copy of data that is stored on a separate hard
drive or computer system to prevent the loss oí the data,
bar coding [N-UNCOUNT-U121Bar coding is a system in which doctors scan medicines and match them to patients.
Basecamp@ [N-UNCOUNT-U6] Basec&mpti'l 1" a web-based project management tool offered by the company
37 signals and that can be accessed by multiple users simultaneously.
block [V-T-U10] To block something is to prevent access to it.
bug [N-COUNT-U9]A bug is a flaw or error in software or hardware.
CAD [ABBREV-U3] *&§ (Computer-Aided Design) is the use of a computer to design things such as machines or
buildings.
CAM IABBREV-U5] OAfrfr {Computer Aided Manufacturin9) is the use of computers to control production equipment.
campaign [N-COUNT-U4] A campaign is an agreement between an advertising company and a client that outlines
which types of advertisements are to be used, where they are to be placed, and how long they will appear.
card scanning [N-UNCOUNT-UB] Carcl gtnnning is the practice of capturing the personal information stored on
credit cards, debit cards, or passports.
CBT [ABBREV-U3] *§§"(Computer-Based Training) is a type of training or education in which students practice
working on programs using a computer.
CDN IABBREV-U11] A *üfit (Content Delivery Network) is a system oí computers on a network containing copies of
data that nearby users can access,
CDSS IABBREV-U12] üb$S (Clinical Decision Suppor1 System) is a system that helps doctors diagnose problems. lt
also suggests treatment options,
centralize [V-T-U6] To c+t,ltralize things is to bring them from multiple places and make them available in one
location.
click-through rate [N-COUNT-U4] The x§i*k-thraugh rate is the ratio of c|icked advertisements to the number of
advertisements that are viewed,
click tracking [N-UNCOUNT-U4] Click trnnkinE is the process of counting and keeping track of the number of clicks
an adveÉisement receives.
color-coding [N-UNCOUNT-U6] {-i<:i*r-.::i"l,:;l:* is the practice of labe|ing things with different colors in order to tell
them apart.
COlOr matChing [N-UNCOUNT-U1] í_ii:l.::j! :,iii3l{;l,:tl"l1,1 i3 the ability to create colors as you see them on the screen,
COmmand line [N-COUNT-U2] A;,iln,!,,;ll-liiii;.l:1 ii1,1,; is a word or phrase that makes a computer perform an operation.
commission [N-COUNT-U4] A ,l ,;,l.,;ll,:; .,1,1i1 is the amount of money charged by a website for hosting
advertisements.
component IN-COUNT-U15] A r;1,1:,-lr:,,:ií;.,)iili is a par1 of something bigger,
configure |V-T-U14] To i:.*n,í'tg*t"* something is to modify or arrange it so that it works in a ceftain way.
COVer letter [N-COUNT-U14] A l;;,,:;,' ;;:1,1i,:i is a document that explains why a person is applying for a job and why
ihat person believes he or she is qualified for that job,
CPC [ABBREV-U4] (Cost Per Click-Through) is a pricing model wherein rates are charged according to how
many clicks an advertisement receives.
CPM [ABBREV-U4] (Cost Per 1,000 lmpressions) is a pricing model wherein rates are charged according to how
many thousands of people view the advertisement.
CPOE IABBREV-U12] ',,i]!*f;l (Computerized Provider Order Entry) is a system that lets a doctor fi|l out e|ectronic
orders,
customize |V-T-U1] To r;t:*i.*li;l;:í something is to change it to meet your individua| needs and purposes.
CYber [ADJ-U8] lf something is í:\,!ilí::, it is related to computers or the lnternet,
cyber criminal [N-COUNT-U10] A .;|iLl,.1í:i ,,;llil,]iil;lri is a person who uses computers and the lnternet to commit crimes
such as identity theft and fraud,
dashboard IN-COUNT-U6] A t!;li.;ll!,,,,,;,;l,,r-i is a disp|ay on a computer that shows commonly or recently used files and
programs.
deployment [N-UNCOUNT-U11] í..lc];:rl*.:=l,:,t*lt-i is installing and running new software into a group of hardware,
detect [V-T-U10] To ,.:,:|,,.li:.,i something is to discover it.
dUtY [N-COUNT-U14] A ,llili! is a task that someone is responsible for completing at a job.
editOr IN-COUNT-U15]An t,ljlX'll, is a program that is used to create and change files.
egress filter [N-COUNT-U13] An :,,l'll,'.," illli1,1'prevents harmful software from leaving a network,
EHR IABBREV-U12] An i_:}{il| (Electronic Health Record) is a computerized version of a patient's health record.
elasticity [N-UNCOUNT-U11] Hi;;:.il:';-:.,", is a computer system's ability to gain or lose computer resources as a user
sees fit.
electronic bulletin board [N-COUNT-U3] An *l*l:tr,:lill_ l:ri:!lrliiri
§,lűj,l,,ti is an onIine communication center or
computer server that runs software and enables users to share files or information electronically.
embedded SYStem IN-COUNT-US] An , ll;lli,:l{llij:,j : :1,1,i. :t is a combination of hardware and software designed to
pedorm a specific task.
EMM IABBREV-U12] r$fu]l (Electronic Materials Management) is a system that helps hospitals keep track of
medications and medical supplies.
enCOder [N-COUNT-U5] Íi;':l":*,$l,:l:.; are devices that convert mechanical information into electronic signals.
Ethernet network [N-COUNT-U5] An i_i,l,:l,:i'rlf;i !l;.lt,niil_:-li is a high-speed neiwork that links computers together.
false negative [N-COUNT-U10] A i.lil:i: :1.:-:{.1;1:ii j!]{:l is a case when antivirus software incorrectly indicates that an
infected file is clean.
false positive [N-COUNT-U10] A l',lll:,,. iillr::;.!iiv,ir is a case when antivirus software incorrectly indicates that a clean file
has been infected with a computer virus.
FAQs [ABBREV-U3] A i .' l' . (Frequently Asked Questions) section is a list of common questions with their answers.
fault tolerant [N-UNCOUNT-US] iijliii i.]li:t,;t*_{ is the ability to continue functioning even though an error has
occurred.
file archiving [N-UNCOUNT-U14] i,ir :il i;lin+itlr! is the process of organizing computer files in an orderly way. This lets
you retrieve them easily.
firewall [N-COUNT-U9] A firewall is a program that restricts access on a network.
Flash@ IN-UNCOUNT-U3] Flash* is a media format that can be used to add videos, animations, and other media to a
website.
free software license [N-COUNT-U2] A free software linense allows users to change and distribute programs,
Írequency capping [N-UNCOUNT-U4] Frequency capping is the process of ensuring that a specific website visitor
does not see the same advertisement an excessive number of times.
gallery [N-COUNT-U6] A gallery is a collection of icons or pictures that have been organized in a file or page,
geo targeting [N-UNCOUNT-U4] §e* t*rgeiing is the process of showing advertisements in geographical areas
where they are relevant.
hacker [N-COUNT-U7] A hacker is a person who exploits computer hardware and software for their own purposes.
hang [V-T-U4] To hang a website is to prevent it from loading all the way.
host comPuter [N-COUNT-U7] A host computer is a computer that allows other computers to have access to a
network via several means (e,g. software, network address, etc.).
laaS [ABBREV-U11] laa§ (lnfrastructure as a Service) is a cloud computing service that delivers servers, storage and
networking resources.
imbed [V-T-U7] lf something imbe$s itself into something else, it becomes part of it.
imPlanted microchip IN-COUNT-U12] An inrplanted miurochip is a tiny device in a person's body that releases
specific amounts of medicine.
in real time [PHRASE-U6j lf information is updated or shown in real time, it is updated or shown at the same time as
new information is received.
infect [V-T-U7] To infe*t a computer is to contaminate it with a computer virus.
ingress filter [N-COUNT-U13] An ingrexs filter prevents harmful software from entering a network.
install [V-T-U14] To §n*tall something is to add a new component or program to a computer or system.
integrated circuit IN-COUNT-US]An int*gratöd §irüuit is a small chip that has several electronic devices attached to it,
interactive IADJ-U15] lf something is intaractive, it will respond to a user's commands.
interoperability [N-UNCOUNT-U12] lntnrnperability is the ability to easily send or combine electronic health data
from one system into another.
intruder [N-COUNT-U9] An intruder is a person or program that attempts to access a network or computer without
permission.
keylogger IN-COUNT-U9] A keylogg§f is a type of trojan or virus that tracks what keystrokes are entered into a
compuier,
keyword [N-COUNT-U13] A keyword is a term or phrase that is created to describe a webpage, so that it can be
found in a search engine.
lab-on-a-chip [N-COUNT-U12] A lab-on-a-clrip is a tiny device that holds cells and fluid that a doctor can analyze
easily.
latencY [N-UNCOUNT-U5] Letency is the time between the end of one computer communication and the stari of
another,
Linux@ [N-UNCOUNT-U2] Linuxu} is a computer operating system.
Linux@ distribution [N-COUNT-U2] A L*nux§ distribution is a collection of software for Linux@.
|og in [V-|-U7] To log irr is to provide a computer security system with the proper identification to use the computer,
Mac@ [N-COUNT-U1] A Mac'") (Macintosh) is a type of computer from Apple@.
malware [N-UNCOUNT-U8] Malwarc is any type of malicious, harmful software, whose aim is to destroy or steal data.
mask [V-COUNT-U13]To mask information is to block it from being viewed,
media Player [N-COUNT-U3] A med§a player is software for playing media such as videos and animations and can be
embedded in a webpage.
message board [N-COUNT-U6]A m*ssage board is an online application that displays and organizes messages
from users,
':,
;:;.
''T:1|,,:1""ilfffi:lt}f.:,::1;:].'' tl§e€:*r§ are very tiny tweezers that allow a doctor
to operaie
"'*-t**eti*
Microsofl §ffice" is a software package ihat
"'":";""*."#:r";ffi}:,""YJT-U2] offers word processing,
Microsoft@ [N-UNcoUNT-U'l] Microsoft"

is the company that produces the
products. Windows@ operating system among other
Microsoft Teams@ [N-UNcoUNT-U6] Mieros*§t

§ea*ls@ is a type of video conferencing
software available online.
(Moving Picture Experts Group) is
"'ifij:3i"Tl;'r,llffilT a digitalaudio/video format that is used
to compress
fi§''§iinrcdia is any type of media used

'"':fr",jjii[ ;):::'T-U3] on a webpage, including images, anímations,
naturallanguage [N-UNCoUNT-U13] Natrrral

language is the use of phrases from normal
oPen source [ADJ-U2] lf software is oPen speech in search engines.
s§ul6§ (oss), its rights are distributed with its
coPYright holder enabling users to customize source code from the
it (i,e. copy, Jhung", develop, redistribute
open system IN-CoUNT-US] An *P** sYst*rr"e it) to match their needs.
is a system that can use many different
types of machines.
OPenOffice@ [N-UNCOUNT-U2] *P*::Sffi*es}
is an open-source software package
similar to Microsoft office@.
"'Tffi:leriN-CoUNT-U12]An oPtic §cann*r is a device that reads and records identification labels on
os x@ IN-UNOOUNT-U1]o§ X*ris an
operating system from Apple@ for Mac@
computers.
oscilloscoPe [N-COUNT-U5] An oscilloscope
is a device that allows the user to view the electrical voltage of a
machine.
*"ffijT?JJ',l,iJ};"r";Y}T-U7]An *r*er*ritl*6'wiyxs is a computer virus that
copies its code over and destroys the
PaaS [ABBREV-U11] Paa§ (Platform as
a Service) is a cloud computing service
sYstem and related comPonents (e.g. where users receive an operating
servers, storage, networks, databases)
over the lnternet.
PAcs IABBREV-U12] PAcs (Picture Archiving and Communications
System) is a system that captures and
medical images from different sources. stores
Patch [N-CoUNT-U9] A Patch is a Piece of code that is
used to fix a flaw, error or vulnerability in
a computer pro'ram,
Pay-as-You-go IADJ-U1'1] lÍ a software is
Pay-sx*y*t§-§§, it is purchased as it is needed by the
Pc IABBREV-U1] A §* customer.
(Personal ComPuter) refers to a computer
that runs a Windows@ operating system.
PCl comP|iance [N-UNCoUNT-U13] lf someone is in P§l (Payment Card lndustry) ccnlpliance, they
Procedures when accePting credit cards and other cards follow security
Ónline; security issues regard user authentication,
encryption, vulnerability testing, etc.
Performance tuning IN-UNCoUNT-U14] Pefformmnce tuning
is the act of adjusting a network or
works as efficiently as possible. system so that it
Pharming [N-UNCoUNT-U8] F*mr*liltE is a
Process wherein thieves reroute people to a fake website
be legitimate in order to trick them into giving that appears to
away their personal information.
Phishing [N-UNcoUNT-U8] Phisfuing is a process wherein
thieves trick people into giving away their personal
information through email and other apps,
PHP (PHP: HYPertext PreProcessor) is a
"'-$,::fiY*U15] scripting language that is used to create
dynamic
is the act of accessing a password-protected

''nnf;,Í"Jil:,ji;Í,i3r."li"';U7]PíggYbacking system or a wireless
PoP-uP [N-COUNT-U9] A P*P-l;gr is an adveftisement
that suddenly appears in a new window
in an lnternet browser.
Prepress IADJ-U1] A Pr*Press Process relates to the procedures
of page layout, typesetting etc. before
final printing.
is a Process wherein thieves trick people
'*Hj['"{i:.'}::,ill;1X'"o'-*--ting into giving away their personal
priority inversion IN-COUNT-US] A pri*ri§r ig,:uarsipn is a delay that occurs in a computer system when a low-priority
task is dealt with before a high-priority task,
private cloud [N-COUNT-U1'1] A prlvi:te cloucl is a cloud computing service offered to specific users who have
purchased it and is not available publicly,
processing speed [N-COUNT-U1] Processing speed is a measurement of how quickly a computer can perform
tasks.
programmer [N-COUNT-U15]A Brü§reí?x§Tl€r is someone who writes computer programs,
protocol [N-UNCOUNT-U9] Fr*?***§ is a set of rules that must be followed for the sake of security,
public cloud [N-COUNT-U11] A p*fuii* *§*u*j is a c|oud computing service offered íor any users on the lnternet.
purge [V-T-U14] To 4:urg* data or files is to de|ete them from a computer.
quarantine [V-T-U10] To quranantino something is to place it in complete isolation where it cannot access or infect
anything else,
redesign [V-T-U13] To redesign a website is to change, add, or delete ceftain elements, but keep others.
redundancy [N-UNCOUNT-U5] fteeh,lridarley is the inclusion of dupIicate components in a system to maintain
production when one component fails,
reliability [N-UNCOUNT-U3] ftelíabili§ is the probability that something will function properly and without any failures.
replicate [V-T-U7] To n*plicate something is to make copies of it.
resident extension IN-COUNT-U7] A re*ident exten*iom is an add-on to a computer virus that causes it to become
part of the host computer's operating system,
resident virus [N-COUNT-U7I A residornt virus is a computer virus that becomes part of a file or disk drive but does
nothing until activated by a trigger event,
résumé[N-COUNT-U14] A rés*nréis a document that shows a person's education, work history and qualifications
and is used when app|ying for jobs.
root directory [N-UNCOUNT-U13] The rnnt directcny is the main directory of a file system and is where all other
branches of the system come from,
rootkit [N-COUNT-U10] A rootkit is a type of computer virus that is created to gain total control over a computer
system by overwriting pafts of its operating system.
SaaS [ABBREV-U11] Sae§ (Software as a Service) is a cloud computing service where users receive
subscription-based applications over the lnternet instead of buying and installing them.
Samba@ [N-UNCOUNT-U2] §ar*h§'i'is open-source software and a usefultoolfor users who have both Windows@
and Unix@ systems on their local network. lt allows Unix@, Linux@, Mac OS X@, and other systems to interact
with Windows@ in order for a user to share files and use shared devices (e.g, printers).
scalability IN-UNCOUNT-U11] Sealabílity is a system's ability to change size or expand as needed in a given
situation.
scanner IN-COUNT-U8] A scanner is a device used to capture the personal information stored on credit cards, debit
cards, and passports.
script [N-COUNT-U15] A se ript is a group of commands to be carried out automatically by the OS or application.
security breach [N-UNCOUNT-US] §***r§ty breaelr refers to a security violation.
security software [N-UNCOUNT-U10] Scetlríty softwan* is software that keeps a computer safe from threats such as
computer viruses and cyber crimes.
SkypeTM IN-UNCOUNT-U6] SkypeTM is software than enables people to call one another using computers rather than
telephones.
spyware [N-UNCOUNT-U8] §pyw;*re is a type of computer program that gathers information about someone's web
surfing habits without their knowledge.
sweep [V-T-U10] To swe*p a computer system is to search it for computer viruses.
system administrator [N-COUNT-U14] A system admimistrctmr is a person whose job is to manage and maintain a
computer system.
TCP/IP Protocol IN-COUNT-U2] A T*ir;'ii:
sí*'i***i is a set of rules that determine how a computer connects to a
network or the lnternet.
technical IADJ-U14] Something that is involves information from the areas of science and industry.
telecommuting [N-UNCOUNT-U6] i]i,l.:,..;:r;:lii},lt-lí1l,ií]] or teleworking
is working at a location u*uulron,'' ,",n on,."
(such as home) by using technology (e.g. lnternet, "
telephone, Jmail),
terminal [N-COUNT-U2] A t'*t'llli1-1;,li is a computer that allows
users to input command lines.
toggle [V-|-U6] To ;:l :-,.: :l,, is to move from one f ile or setting
to another.
tour [N-COUNT-U6] A il:i;l is a series of webpages that
offer information about a product or site.
Trojan horse [N-CoUNT-U8] A ?rt:l;,il is a computer program that appears to be beneficial
i'l,:,,"",:l;
but is actually
malicious as it maY track down password information
or desiroy a user,s software and data.
troubleshooting [N-U NCOUNT-U 1 4] refers to the process of identifying and fixing technical
problems.
trust logo [N-COUNT-U13]A illllii ,l..,l:l,,, is a sealthat appears on a webpage and means that the security
information on that page is assured by an accredited of
company.
typography [N-UNcouNT-U'1]
§p:-:,l:;.=a.iiil is a computer's use of typefaces,
Ubuntu@ [N-UNcoUNT-U2] Lj*ul':'.;,l"'is oPen-source
oS based on Linux@; it consists of many software programs and
has a customizable Graphic User lnteríace (GUl).
Unix@ [N-UNCOUNT-U14] {lfii','l" is a sPecifíc tYPe
of computer operating system. Servers often use this
system. operating
user-friendlY [ADJ-U15] lf something is iit,l:ll, írllltiqí1,l,,
it is easy to access and use.
utilitY comPuting [N-UNCOUNT-U1'1] t.ir;Jii; i,."*;il;l.,]i,i,;;
is a way
of selling computer use as a metered service like
water and electricity, where customers pay per usage.
vendor IN-COUNT-U2]A;;",*d*r is someone who distributes programs
and utilities,
video subsYstem [N-COUNT-U1] A ''"r"i{ji::{:i .l,,l,b;h,gteii: is
the part of the computer that presents the visuals
screen. on the
virus [N-COUNT-U7] A l''i';,'l" is a harmful computer program file

that takes up residence in a computer without the
owner's knowledge or permission.
virus removal software [N-UNcoUNT-U10] r*:,::i:ll;: :,.+itw;il"ll is software that destroys computer
'üu§rt;t;
removing them from the files they have infected. viruses,
Visual Basic [N-UNCOUNT-U15]Vix**i *:-:*!* is a simple programming language with graphical

a component.
web deveIoPer [N-COUNT-U15] A tv*i: c1+1l,il!í}p**;i, is someone who builds a website.
webPage analYsis [N-UNCOUNT-U10] ;3l1,1;,;ilr,iili is a process wherein
the security of a website is
determined in order to help computer',jlijl.i.:r:*';]
users know whether or not the website is safe.
web poilal [N-coUNT-U13] A j
',lll:lh i-]íir!,i-,i is a webpage that displays information gathered from several different
places,
web-based [ADJ-U6] lf something is',-*;,*l:l-i,:l*s*ej, it is available
on the lnternet instead of on a disk.
Windows@ IN-UNCOUNT-U'1] i&'ins*',o"'*'j is the operating
system created by Microsoft@ that is used on many pCs.
worm [N-CoUNT-U8] A l+c,'rn'} is a tYPe of malicious software
that replicates itself through emails in order to consume
storage and resources or use up network bandwidth.
xML IABBREV-U15] ilivii, (Extensive MarkuP Language)is programming
a language that is used to encode webpages.
Zoom@ [N-UNCOUNT-U6] 7':ul-rr'':" is a tYPe of video
conferencing software available online.
E'-
Career Paths: lnformatiolt Technology 2nd Edition is a new educational resource for
information technology professionals who want to improve their English communication
skills in a work environment. lncorporatin9 career-specific vocabulary and contexts,
each unit offers step-by-step instruction that immerses students in the four key language
comPonents: reading, listening, speaking, and writing. Career Paths: lnformation
Technology 2nd Edition addresses topics including computer components, accessories,
software, lnternet security, web design, and the future of the industry.
The series is organized into three levels of difficulty and otfers over 400 vocabulary terms
and phrases. Every unit includes a test of reading comprehension, vocabulary, and listening
skills, and leads studenis through written and oral production.
lncluded Features:
. A variety of realistic reading passages
o Career-specific dialogues
. 45 reading and listening comprehension checks
. Over 400 vocabulary terms and phrases
. Guided speaking and writing exercises
. Complete glossary oí terms and phrases
The Teacher's Guide contains detailed lesson plans, a full answer key and audio scripts,
The audio CDs (downloadable) contain all recorded material.
The Digital version of the book contains subject specific videos,

instant feedback on all tasks and progress monitoring reporls.
lsBN 978-1 -3992-0578-8
zffis , llilJIl]! Jlluill|illll||

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9 Web Browsing Email Expressing

10 lmages and Magazine contrast, croD. 3i.: ] s, ,Answering

11 Databases vs. tmall cell, database, Asking for

Unit 2 - lntroduction to Computing Systems 6

Unit 3 - lnside the Computer, . 8

Unit 4 - Gomputing Devices, .. ., 10

Unit 6 - The User lnterface. , 14

Unit 7 -Word Processing ^., . 16

Unit 10 - lmages and Graphic Design 22

Unit 11 - Databases vs. §preadsheets , 24

Unit 12 - Web Design vs. Web Development. . . 26

Unit 13 - Desktop Publishing 28

DataPro lnc, is growing, and so our workload is

information security Writing code

Match the words or phrases (1-10) with the definitions

A to cont,en data r a c fe,:-: ':,-

E the task of checking proo!::s

2 What can you infer about the employee?

Listen again and complete the

We have manY TYPe- .:]^:'^:;,liars. But we only use those

D work outside of the office on the plane.

more memory than an ordinary personal computer

Listen to a conversation between an lT

2 According to the dialogue, employees use the

. Listen again and complete the

when shottd the had úive be installed?

computer. c___ What's next?

about how to dismantle your old hard drive.

Listen again and complete the

S lpport Specialist: Technology Support, lvan

and l need help

to the power supply first. Then,

Support Specialist: lt's the smaller black box in the

Customer: l see, and then it slides out.

Ep320 Scanner I['i"T?3Hfiqr=n?Tfl""'=

1_ The keyboard has a wireless connection. B a det :: :-;. ] s: a, s -aJ3S

_ B A microphone creates sounds.

Listen to and read the catalog again. ,:

Listen to a conversation between an

E: Computers lnternational, can l help you?

E; What type of business is it?

ones print as well as a professional service,

Fill in the blanks with the correct words

C lnterference impacts a router's configuration. Routers need a correct

l. the iype of network he or she

C Listen to a conversation between an lT professional Student B: You are a customer.

Her router doesn't support a LAN. í,

Customer: Oh, please. l need a 1 _. i

Customer: My computers are far 5 _. l'd need

Vne New 1 What is the main idea of the passage?

3 The is the program

would someone use a shortcut on their ..-

Listen to a conversation between a

2 The customer does not know where to find the

Listen again and complete the

T: Hello, CCC Solutions. What do you need

spell check § -i:;]::::."

Because your documents speak for you.

Before you read the passage,

2 What kinds of word processing

1 Use a : -,ases that you use a lot

lT Professional: Technical Suppor.t, can l help you? -' _- ,,, ',:'']

"" "' "' " "'ndo ; ,, o . .