HUMAN RESOURCE PRACTICES AND CHALLENGES OF

EMPLOYEES IN SELECTED FAST FOOD INDUSTRIES IN BATANGAS

CITY

A Thesis Presented to
The Faculty of Business Administration
Lyceum of the Philippines University - Batangas

In Partial Fulfillment of the Requirements for the

Bachelor of Science in Business Administration - ETEEAP
Major in Human Resource Development Management

By:

1
INTRODUCTION

The fast food industry includes restaurants that cater to people who are

traveling and want to buy food that is served quickly (Queen, 2022). We Filipinos

loves to eat yet we are constantly on the move. Most of us choose to eat fast

food because it is convenient and affordable. In recent years, more and more

fast-food restaurants are sprouting and grabbing shares in the market.

As fast food restaurants are fast-paced businesses, human resource

support is crucial to manage the functions. Traditionally, HR focused on hiring,

firing and the old-school annual pay review. But more recently HR has been

positively reframed and now covers a much wider remit such as recruitment,

onboarding, managing payroll, employee benefits, holiday management, training

and development, employment law compliance and safety compliance (Sands,

2022).

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OBJECTIVES OF THE STUDY

This study aimed to determine human resource practices and challenges

encountered by employees that may impede human resource development

practices on selected fast food industries in Batangas City.

Specifically, this study described the respondent’s demographic profile in

terms of gender, civil status, highest educational attainment and work

experience; determined the stance of employees on Human Resource

Development Management Practices in terms of Training, Career Development,

Compensation and Benefits, Performance Appraisal and Recruitment/ Talent

Acquisition; determined significant difference on the responses when grouped

according to profile variables; and proposed a plan of action to help address

identified concerns.

QUESTIONNAIRE

PART I. Demographic Profile

Instruction: This part aims to describe your demographic profile. Kindly provide

your honest answer by putting check (✓) in the space provided.

1. Gender:

____ Male

____ Female

2. Civil Status:

____ Single ____ Widow/ Widower

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 ____ Married ____ Annulled

3. Highest Educational Attainment:

____ High School ____ Master’s Degree

____ College ____ Doctorate

4. Work Experience:

____ 1 year and below ____ 6-9 years

____ 2-5 years ____ 10 years and above

Part II. Please state your level of opinion for each given statement using the

following scales:

1= strongly disagree 2= disagree 3= agree 4= strongly agree

Agreement
Scales
A. Training
1 2 3 4
1. Institution has good training and developing
programs
2. The training I received is relevant to my job

3. I have achieved the objectives of the training

program
4. The training program was well structured and
sufficient time was allocated for each subject/
session
5. Company provides variety of training opportunities
for employees

4
 Agreement
C. Career Development Scales

1 2 3 4
1. There is equal opportunity for advancement at the
company
2. Job promotions are awarded fairly without bias

3. The institution has good career planning and

development
4. The organization integrates HRD with
organizational objectives
5. There is good counseling center that benefits all
employees

Agreement
E. Career Development Scales

1 2 3 4
1. There is equal opportunity for advancement at the
company
2. Job promotions are awarded fairly without bias

3. The institution has good career planning and

development
4. The organization integrates HRD with
organizational objectives
5. There is good counseling center that benefits all
employees

5
References

Queen, Jacob (2022, September). What is the Fast Food Industry? Retrieved
from https://www.delightedcooking.com/what-is-the-fast-food-industry.htm

Sands, Laura (2022, June). Why is human resources (HR) important? Retrieved
from https://www.breathehr.com/en-gb/blog/topic/business-process/why-
is-human-resources-important