Job Description – Management Trainee – Operational Excellence

– Full Time

Global Services Group (GSG)

About American Express:

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to
progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move
ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are
constantly redefining what’s possible — and we’re proud to back each other every step of the way. When
you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a
common goal to deliver an exceptional customer experience every day.

We are a global services company and the world’s largest card issuer. Our direct relationships with many
millions of consumers, businesses and merchants worldwide – combined with our leading-edge risk
management, marketing, information management and data capabilities – enable us to offer an array
of valuable services that enrich lives, build business success, encourage financial responsibility and
create communities of people with common interests.

Amex Flex:

We back our colleagues with the support they need to thrive, professionally and personally. That’s why
we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while
ensuring we preserve the important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual
days) or fully virtually.

Business Overview:

This role is in Monitoring transformation team which is a part of Operational Excellence business unit.
The Monitoring transformation team is responsible for creating end to end solution for performing
testing and driving controls across GSG processes. The candidate will support the team to execute
transformation across all GSG functional areas for regulatory and procedure adherence utilizing MIS
reporting, analytics, and enhanced capabilities. The candidate will work familiarize himself/herself
across multiple processes that drive AMEX, understand regulations and internal procedures governing
these processes, and collaborate with various stakeholders across the globe to build end -to-end risk
and governance controls. The role is highly collaborative in nature, and the candidate is ex pected to
work with diverse teams - Operations, Compliance, GSG Capabilities and other key stakeholders to
ensure requirements are met on all projects.

Job Responsibilities:

• Independently performs deep RCAs, generates actionable insights and where applicable,
identifies new data driven opportunities for the business
• Collect, organize, and model data to identify trends and design solutions

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 • Participate in brainstorming sessions to identify compliance, policy, procedural, and system
gaps
• Build understanding of inherent risk & control framework of all the processes and identify risk
areas and apprising the stakeholders.
• Manage relationships and expectations with key business stakeholders
• Identify system gaps, risky behaviors/activities, regulatory / procedural errors through
account reviews
• Partner with technology, operations, and business partners on resolution of issues found
• Perform analysis / recommend and highlight process enhancements to operations /
governance teams
• Identify opportunities to drive the effectiveness and efficiency of the Governance teams
• Partner with MIS / Compliance teams to developing and execute new automated and targeted
controls

Qualifications and skills required:

• BS/MS in Engineering, Computer Science, Math, Economics or Statistics with demonstrated

technical exposure
• Excellent quantitative skills and comfort with data exploration tools.
• Basic knowledge of the principles governing best practice in enterprise architecture,
governance, and data frameworks.
• Good balance of technical knowledge and business acumen with passion for driving digital
innovation with a customer-first mindset
• Exposure to data stores & querying frameworks such as MySQL & Hive
• Familiarity with data extraction using SQL / VBA / Advanced Excel & hands on experience on
Collections databases / IDN / Teradata / Cornerstone would be positively discriminated
• Prior experience in Targeted/automated based testing or in consulting would be a plus
• Ability to work effectively and cooperatively with cross functional and global teams within GSN
and across AXP
• Must have good communication skills, strong analytical and problem-solving skills

Working hours: 12.00 PM - 9.00 PM (Rotational shift)

Job Location: Hybrid (Gurgaon)

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American Express is an equal opportunity employer and makes employment decisions without regard to
race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability
status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a
background verification check, subject to applicable laws and regulations.

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