Accident Reporting Are you managing the risks?
Overview:
There are many hazards present in the workplace.
An accident/incident is an unplanned event
that results in personal injury or damage to
property, plant or equipment.
A near miss is any incident, accident or
emergency which did not result in an injury or
damage to property or equipment.
Top Tips :
All accidents need to be recorded in the
Accident Book.
It should be completed by the employee, or
where necessary, someone acting on their
behalf: First Aider, Supervisor, Colleague.
The Accident Book should be readily available
in a location known to all employees.
Complete the required information, adding as
much detail as possible, including dates, times,
witnesses etc.
Detach the accident record from the accident
book and hand to the designated person.
Citation Ltd On-site Accident
Reporting Support
1 Full assistance with accident investigation.
2 Continued support on reviewing assessments /
procedures etc.
3 Completion of records.
4 Follow-up visit if required to assist implementation
of reactive controls.
How Citation can help
We can assist you with everything from risk
assessments and site inspections to
advising on equipment and controls.
RIDDOR
Overview:
Accident, injury or assault. Dangerous occurrence. Work related illness or disease.
In law you must report certain workplace injuries, near
misses and certain cases of work place diseases to the
HSE. This duty is under the Reporting of Injuries,
Diseases and Dangerous Occurrences Regulations
known as (RIDDOR).
Notify the senior person Notify the senior person Employee to notify
present. present. management.
Who should report them?
- An employer or person in charge of
the premises.
Administer first aid and call Take appropriate action to Identify causative factors and - Self-employed persons.
emergency services, if make the area safe. control further exposure.
required.
How and when do I report to the HSE?
A report should be raised within 10 days of the
Complete the Accident Book,
Investigate the incident and Investigate the occurence and incident.
investigate and document the
document the findings. document the findings. If reporting a seven day incapacitation you have
findings.
up until 15 days after the incident.
All incidents can be reported online via the HSE
website, and details will be sent to the RIDDOR
Contact Citation Ltd for advice and, where applicable, data base.
complete the relevant RIDDOR reporting form via the
HSE website on www.hse.gov.uk?riddor?report.htm*
What should be reported?
- All deaths to workers and non workers as a result of
Review risk assessments, safe methods of working, competence work activities.
and safety of equiptment to ensure they are adequate.
- Specified injuries (as listed in regulation 4).
- Over seven day incapacitation of a worker.
Discuss at management level and communicate to employees
any additional controls or limitations. - Non-fatal accidents to non-workers (members of the
public).
- Diagnosed occupational diseases, which are likely
Implement actions and monitor. to have been caused by work or made worse.
- Dangerous occurrences, if listed as one of the 27
categories.
Need some extra support? Speak to your Health & Safety
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
Version 4 – October 2021 - 20211019-MT-MJB
Dust and Dusty Environments Are you managing the risks?

What is dust? Local Exhaust Ventilation (LEV) RPE (Respiratory Protective

— Dry airborne particles Systems Equipment)
— Microscopic particles
— Used to extract harmful dust from the work area. — RPE should only be used as a last resort, where
— Require a thorough examination every 14 months. other forms of preventing exposure aren’t
Where it occurs practical.
— On-tool extraction can be fitted in line with
— Cutting materials – i.e. paving stones; manufacturers guidelines — Where RPE is required, employers must take
steps to ensure it is available and worn correctly.
— milling, grinding, sanding down, drilling;
— cleaning and maintenance work; — Tight-fitting facepiece RPE should be face fit
— crushing and grading materials; and many more. Health Surveillance tested to prove it is effective.

— Weighing loose powders — Dusts can impact on health; health surveillance

is to identify potential health deterioration. Protective clothing
Controlling Exposure — Employees should disclose any existing medical — To protect against skin, hair, etc
conditions, to identify those at risk.
— Special cutting techniques
— Less toxic materials — If risk of dust exposure cannot be effectively
controlled, physician appointments should be
— Pellets instead of dusty powders
setup to identify the health effects and monitor Washing facilities
— Suppressant materials health conditions.
— Are they adequate
— To be reviewed at suitable and sufficient intervals
Types of dust as required
— Silica
— Asbestos
— Flour
Training
— Grain — Educate workers about the risks from the dusts
— Wood they may be exposed to within their work
environment and the control measures required.

— They should know how to use the extraction

Exposure can be by properly, as well as how to wear and look after
— Inhalation their RPE.
— Swallowing — Employees need to be trained to use all types of
— Eye contact extraction effectively.
— Skin Contact
— Emergency procedures for spills/accidents
— Ingestion

How Citation can help
We can assist you with everything from risk
assessments and site inspections to
advising on equipment and controls.
Need some extra support? Speak to your Health & Safety
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
Electrical Safety
Electrical Hazards
The main hazards of working with electricity are:
Electric shocks and burns
from contact with live parts
Injury from exposure to arcing,
fire from faulty electrical
equipment or installations
Explosion caused by unsuitable
electrical apparatus or static
electricity igniting flammable
vapours or dusts
Who can complete the work?
Only an Approved, Competent and Qualified
electrician/electrical company will carry out
installation, maintenance and repair work of
wiring systems, electrical services or equipment.
How Citation can help
We can assist you with everything from
risk assessments and site inspections to
PAT testing and Fixed Wire installation.
Electricity at Work Regulations 1989
Electrical Controls
The best ways to safely approach electrical work
Live Work: PAT Testing:
– Work will NOT be permitted on live – Inspection must be performed by a
(energised) electrical equipment unless competent person on all portable
it cannot be done any other way electrical appliances
– Qualified electricians shall test all – The frequency of inspection and testing
conductors to ensure they are ‘dead’; depends upon the type of equipment
(de-energised) before work takes place and the environment it is used in.
Before starting Live Work: Fixed Wire Testing:
Where work is to be done on or near – Fixed wire testing is a legal
electrical equipment controlled by a requirement for any organisation
circuit breaker or switch: – Fixed wire testing covers the safety
– Lock off the circuit breaker or switch inspection and testing of electrical
– Post Caution and Danger notices
systems within a building
– Performed every 5 years
– Ensure a Low Voltage Electrical Permit
to Work is issued
Provide the correct
equipment for the job!
Need some extra support? Speak to your Health & Safety
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
Fire Safety Are you managing your fire safety risks?
Who is responsible for fire safety? Fire precaution measures
The various related Fire Regulations specify that the responsibility for There's many ways to proactively manage fire safety: from training on agreed procedures, to physical controls and signage.
fire safety lies with either the Employer, the Owner / Occupier or any
other persons who may have control of any part of the premises.

All relevant organisations must compile a suitable and sufficient fire

risk assessment for all sites outlining the risk of fire within the premises
and the control measures that are employed to reduce that risk.
Means of escape Measures to limit fire spreading Escape lighting Installation of fire doors
and development
THIS MUST BE CARRIED OUT BY A COMPETENT PERSON.

Fire hazards &

their elimination & control
Fire safety Means of giving warning Fire fighting equipment
signage and notices in case of fire

Management — Fire training — Records of ongoing testing, maintenance and timed evacuations
Electricals Arson Heating
Installations of fire safety — Fire drills — Testing and maintenance of fire precautions
— Procedures and arrangements

Assessment of people Good fire safety management includes:

Some may be at greater risk than others — Address the significant findings of the fire risk assessment
Lightning strikes Cooking Poor
housekeeping — Keep sources of ignition and flammable substances apart
— Children
— Ensure detection measures are in good order
— The elderly
— Keep fire exits and escape routes clear
— The disabled — Ensure good housekeeping is maintained
Emergency — Have the correct fire-fighting equipment for the type of fire
Items brought Dangerous evacuation lift
into the premises substances — Ensure all persons within the premises receive appropriate training

How Citation can help
We can assist you with everything from
risk assessments and site inspections to
advising on equipment and controls.
Need some extra support? Speak to your Health & Safety
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
Version 13 – October 2021 - 20211019-MT-MJB
Hand Hygiene Are you managing your hygiene?

Why How When

Washing your hands prevents the spread of It is important to wash your hands before and after
bacteria/disease. undertaking certain tasks. The list below gives a few
examples of when you should wash your hands but is
Not all surfaces are contaminant/germ free. not exhaustive of all the times you should wash your
hands.
Not all people wash their hands after visiting the toilet.
– Preparing, handling or serving food

– Eating, drinking or smoking a cigarette

Warm water Soap Palms
– Working with a patient

– Inserting or removing contact lenses

– Visiting the toilet

– After you cough or sneeze

Thorough hand washing is particularly important for
people who eg. – When hands are visibly dirty

– Handle, serve or prepare food (even in your own Fingers Under nails Thumbs
home) – Any type of cleaning (housework)

– Have a stomach upset/sickness – After coming into contact with surfaces, chemicals,
animals, raw meat, poorly people or waste
– Care for young, elderly or disabled

Wrists Rinse Dry & switch tap off with

a paper towel if possible.
And cover any cuts

How Citation can help
We can assist you with everything from risk
assessments and site inspections to
advising on equipment and controls.
Need some extra support? Speak to your Health & Safety
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
Manual
ManualHandling
Handling Are you managing the risks?
Are you managing the risks?
Overview and Legal Duties Assessing and reducing manual handling risks Step 1
Overview and Legal Duties Assessing and reducing manual handling risks Step 1 think and plan
Stop,
Manual handling causes over a third of all workplace Stop, think and plan
This can be achieved by breaking down the activities into the ‘TILE’ acronym for the assessment – Is the route clear of obstructions?
Manual handling causes over a third of all workplace
injuries. andThis
reduction of risk... by breaking down the activities into the ‘TILE’ acronym for the assessment
can be achieved – Is the route clear of obstructions?
– Do you require lifting equipment?
injuries. and reduction of risk... – Do–you require lifting
Can the load beequipment?
lightened?
– The TASK to be carried out – Can– the
The Regulations require DOloadNOT belift
lightened?
more than you are able!
– The TASK to be carried out
The Regulations require – The INDIVIDUAL capability of those involved – DO– NOT lift more than you are able!
Do you need help?
employers to...
employers to...
– The INDIVIDUAL capability of those involved
– The LOAD itself
– Do you need help?
– The LOAD itself
– Avoid the need for manual handling – The working ENVIRONMENT in which the manual handling is to be carried out
– The working ENVIRONMENT in which the manual handling is to be carried out
Step
Step 2 2
– Avoid the need for manual handling Adopt a stable and comfortable position
– Assess the risk of injury from hazardous manual NOTE: Other Manual Handling assessment tools such as the ‘MAC Tool’ can also be used. Adopt a stable and comfortable position
– Assess the risk of injury from hazardous manual NOTE: Other Manual Handling assessment tools such as the ‘MAC Tool’ can also be used.
handling activities that cannot be avoided
handling activities that cannot be avoided – Feet shoulder width apart
– Feet shoulder width apart
– Reduce the risk ofrisk
injury from from
hazardous manual – One
– One leg slightly
leg slightly bent forward
bent forward for balance
for balance
– Reduce
handling
the
activities
handling
of injury
activities
hazardous manual Good
GoodHand
HandHolds
Holds Team
Team Lifts
Lifts RollerConveyors
Roller Conveyors – Maintain
– Maintain stability
stability

Step
Step 3 3
Manual Handling
Manual riskrisk
Handling Get Get a grip
a grip
assessment
assessment – Keep
– Keep the loadtheclose
load to
close
yourtobody
your body
– Heaviest
– Heaviest
side ofside
the of
load
thetowards
load towards
— To be To be carried
— carried out byout by a competent
a competent person
person whowho
is is your body
your body
familiarfamiliar with
with the the requirements
legal legal requirements – Avoid liftinglifting
– Avoid by justby
hands and arms
just hands and arms

Step 4 4
Step
Guidance
Guidance weights
weights areare Adopt a good posture
Adopt a good posture
available
available – With your back, hips and knees slightly
– With
bent start your
to lift back,
the loadhips and
(use knees
the leg slightly
bentasstart
the to lift force)
the load (use the leg
Mechanical Assistance muscles main
Mechanical Assistance muscles as the main force)
– Keep shoulders level and facing the same
– Keepasshoulders
direction the kneeslevel and facing the same
– Keepdirection as the knees
your head up whilst handling, not
– Keep
down at theyour
loadhead
onceup whilst
it has handling,
been lifted not
down at the load once it has been lifted

Step 5
Stepthe5load and then adjust it
Put down
Put down the load and then adjust it
– Where possible set the load down at waist
height, then slide
– Where it intoset
possible thetherequired position.
load down at waist
– Avoidheight,
twistingthen
the slide
back or leaning
it into the sideways
required position.
especially whilst the back is bent.
– Avoid twisting the back or leaning sideways
especially whilst the back is bent.

How Citation can help
We can assist you with everything from risk
assessments and site inspections to
advising on equipment and controls.
Need some extra support? Speak to your Health & Safety
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
Version 9 – October 2021 - 20211019-MT-MJB
Working at height
The work at height regulations 2005 requires
competent people to properly plan any work at
height activities and to ensure it is carried out in
a safe manner. Many accidents involving falls
from height result from failures to meet this
requirement, and usually the deaths caused by
each could be avoided.
Rescue planning must
form an integral part of the
job and must not be reliant
on the emergency services.
How Citation can help
We can assist you with everything from risk
assessments and site inspections to
advising on equipment and controls.
Are you managing the risks?
Employers: Employees:
MUST do all that is reasonably practicable MUST use all equipment supplied,
to prevent anyone falling following all trainingand instructions.
AVOID work at height wherever possible REPORT any faults and any concerns
with the equipment and process,
PREVENT falls where they cannot avoid immediately
working at height
PROVIDE work equipment or measures to
minimise the distance and consequence
of a fall, should one occur
Assessing work at height activities:
Identify tasks where there is a risk of fall from height
and consider:
WHO? Who will carry out the task and are they
competent to do so?
WHAT? What could go wrong, what equipment and
processes are provided for emergency situations?
HOW? How long will the task take and how can you
reduce the chance of harm?
WHERE? Where is the work taking place? Are the
ground conditions and equipment suitable?
Provide the correct
equipment for the job!
Need some extra support? Speak to your Health & Safety
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
COSHH Are you managing the risks?
Symbols that will indicate Hazards to Health Understand the routes of exposure

Health surveillance will be

needed if an identifiable
disease/ill-effect is likely to occur
Inhalation Absorption Ingestion Injection if exposed to the substance.
Oxidising Hazardous to the Acute Toxicity
environment Into the lungs Through skin or eyes Via the mouth Into the blood stream

How to manage the risks

Serious Health Gas under Health Hazard
Hazard pressure Gather information about hazardous Maintain control measures and ensure
substances in the workplace control measures are being used
— Use information from the MSDS — Statutory inspection and periodic checks
— Monitor exposure to detect failure or deterioration of control measures

Select measures to prevent exposure What are the health risks posed to
Explosive Flammable Corrosive
people, who can be exposed and how?
— Eliminate/substitute
— Selection of work processes and engineering controls — Acute effects Short term
Remember that not all substances are in — Control exposure at source — Chronic effects Long term
bottles and tins such as:
Inhalation - Breathing in fumes, vapours or — Information, instruction, training and supervision
dusts e.g. during a manufacturing process.
— Fumes — Dusts — Vapours
PPE (Personal Protective Equipment) Emergency planning
— Biological matter — Mists — Gases
RPE (Respiratory Protective Equipment)
— Alarms
— Correctly worn and maintained — Procedures
Please check Material Safety Data Sheets — Signage
(MSDS) provide further substance information.

How Citation can help Need some extra support? Speak to your Health & Safety
We can assist you with everything from risk Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Consultant or call our Additional
assessments and site inspections to Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a
advising on equipment and controls. Whether you need help for half a day or a full day, we can be there as and when you need us. 10% discount.* 0345 241 5250
*
Terms and conditions apply
Version 9 – October 2021 - 20211019-MT-MJB
Forklift Trucks What Good Looks Like
The Load
Overview
Forklift trucks are used extensively in industry. Thousands of
1 Safety Checks Road Conditions
• Appropriate items lifted
• Seat condition • Flat level ground
accidents occur each year, many of which cause fatalities, such as: • Correct lifting accessory
• Reverse sounders • No obstructions
• Pedestrians being struck or crushed • Load is secure
• Tyre conditions • Designated parking areas-Check for
• Overturning due to speed, poor road conditions, striking objects potholes
• Roll cage condition
The Equipment
• Loads that are too heavy
• Speed humps are unsuitable for forklift
• Unauthorised and improper use • Foot brake/hand trucks
brake/horn/conditions of forks • Maintained by a competent person
Fork Lift Types • Visual check of hydraulic hoses • Safe to use
• Reach • Maximum load plate
Driver Behaviour • Has undergone thorough inspection
• Counter balance (incl. rough terrain) • Smooth driving style
• Only use suitable attachments
• Side loader
e.g. fork extensions • Driving forks lowered
• Telescopic
• If fitted with LPG cylinder make • Drive slowly on slopes and
Safety Behaviour
Hazards sure it is secure sharp corners • Checked before use
• Guards are in place and secure to • Controls operated whilst • Seatbelt worn
Some hazards you might not always be aware of: protect against moving parts inside the cab
• Following site rules
• Noise • Lights are working • Use horn on blind corners
• Keys removed after use
• Vibration • Pre-shift check • Entering and exiting maintain 3 points
• Exhaust fumes • Follow safe working loads
of contact
• Muscular injuries • Not walking under forks
• Always wait for the forklift to be fully
•
•
Re-fuelling activities
Battery acid
Driver View stopped before exiting • Observe the speed limit
• Has a clear view ahead • Always engage handbrake when the • Never leave forks elevated when
• Explosion (hydrogen gas released from batteries)
vehicle is parked parked
• Pinch points • Can see his surroundings

Legal Requirements • Driver looks before setting off

• Driver must be qualified to operate, refresher training every 3-5 years

is best practice. The Driver 4
• All forklift trucks must be subject to regular examinations under • Driver is qualified 1 2
Lifting Operations and Lifting Equipment Regulations 1998 (LOLER)
and Provision and Use of Work Equipment Regulations 1998
• Driver is authorised 7
(PUWER) by a competent person. • Driver is competent
• Counterbalance and reach fork lift trucks require an examination no
less than every 12 months.
• Any medical conditions, that could
pose a threat 3
• High lift platform, medium lift picking up to 2.5m and man-uplift • Refresher training every e.g., 3 to 5

9
require examination no less than every 6 months. years

8
• Any forklift truck using man cages require a 6-monthly examination.

6
• The Workplace (Health, Safety and Welfare) Regulations 1992 -
organisation of traffic routes to enable pedestrians and vehicles Work Area
to circulate safely • Sufficient space overhead
• Refuelling and charging area
Appropriate PPE to be worn
• Changing the battery or topping up fluid

How Citation can help
We can assist you with everything from
risk assessments and site inspections to
advising on equipment and controls.
5
Need some extra support?
Our expert team of consultants can be there, in-person, to help with Additional Risk Assessments, Speak to your Health & Safety Consultant or call our Additional
Site Inspections, Accident Investigations and Training with our On-Site Health & Safety Days. Services team and quote 123 for a 10% discount.* 0345 241 5250
Whether you need help for half a day or a full day, we can be there as and when you need us. *
Terms and conditions apply