First Utility, PO Box 6363, Coventry, CV3 9LR

Emergencies
Loss of supply? Call 105
or 0845 770 8090
Smell gas? Call 0800 111 999
Other enquiries
Call our customer service on 01926 320 700

Account Number 2881486

Muhammad Hassan Fakhri Statement number 41524924
125. Hendon Way
London. England
Statement date 13 Sep 2022
NW22NA Statement period 08 Aug 22 - 13 Sep 22
VAT registration number GB 867 2447 91
Supply address 125. Hendon Way
London. England
NW22NA

Hello Muhammad Hassan Fakhri

Your Electricity and Gas Statement
Previous balance £0.00 You pay by fixed Direct Debit so
don't worry, you don't need to do
Payments received £130.00 anything. This balance will be carried
forward to your next statement.
Balance £130.00 CR
Your monthly payment of £65 will be
collected as usual by Direct Debit on
Total charges this bill £114.77 or soon after 2 January 2018.

Electricity £62.88 For more information on fixed Direct

Debit, please visit
www.first-utility.com/
Gas £51.89 how-fixed-direct-debit-works

This bill is based on estimated

ACCOUNT BALANCE £15.23 CR meter readings.
Click here to submit your meter
readings.

Could you pay less?

Your Personal Projection is £899 per year. This is your estimated energy spend for your current tariff assuming you use
the same amount of energy as you did last year. It includes any discounts and charges like VAT.
Our cheapest tariff for you
Smart First January 2019 Online Direct Debit ebill - over the next 12 months you could save £107.38*
Tariffs may be withdrawn at any time. Switching tariffs may involve moving to different terms and conditions. Visit our
website for details. Remember - it might be worth thinking about switching your tariff or supplier. For more
information on your tariff and switching, see overleaf.
*You will be charged up to £50 per fuel if you cancel more than 49 days before your current tariff ends, depending on
your plan.
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simply scan this code using your smartphone or � � � � � �� � � � � � � � � � � � �� � � � � � � � � � � � �� � � � � � � � � � � � �� � � � � � � � � � � � �� � � � � � � � � � �

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First Utility Ltd, Columbus House 2, Westwood Business Park, Westwood Way, Coventry, CV4 8HS Registered in England & Wales No. 05070887
 First Utility, PO Box 6363, Coventry, CV3 9LR

Account Number 2881486

13 Sep
Statement date 2022
Page 2 of 6

About your tariff

Information about your current tariff*. You can use it to compare to others we have available.
*if you have recently changed tariff your bill may be based on your previous tariff rates

Electricity Gas
Smart plus Control May 2022 Smart plus Control May 2022
Tariff name: Direct Debit ebill Tariff name: Direct Debit ebill
Payment method: Direct Debit Payment method: Direct Debit
Tariff end date: 31 May 2022 Tariff end date: 31 May 2022
Exit fees*: £50 per fuel Exit fees*: £50 per fuel
* if you cancel more than 49 days before the tariff end date

Your tariff rates

Unit rate per kWh: 14.864p Unit rate per kWh: 3.227p

Standing charge: 25.36p per day Standing charge: 21.26p per day
Prices inclusive of VAT

About your usage

We do not yet have enough information to show you a summary of your energy use for this bill period compared to the
same period last year.

Any questions? Visit www.first-utility.com, email customer.service@first-utility.com, or call our customer service team on
01926 320 700.
 First Utility, PO Box 6363, Coventry, CV3 9LR

Account Number 2881486

13 Sep
Statement date 2022
Page 3 of 6

Your payments

TOTAL £130.00
Date Payment Type Amount
10 June 2022 Direct Debit - Payment £65.00
04 June 2022 Direct Debit - Payment £65.00
 First Utility, PO Box 6363, Coventry, CV3 9LR

Account Number 2881486

13 Sep
Statement date 2022
Page 4 of 6

Electricity statement
Your total new electricity charges £62.88 Electricity
supply number
Standing Charge Single Rate - Elec. 36 days x 24.15p per day £8.69 1 801 100
Usage charge single rate - electricity £51.20 S
20 0005 5967 791
Total supply charges £59.89
Loss of supply?
Plus VAT at 5% £2.99 Call 105 or
If you stop paying by Direct Debit your electricity Standing Charge will go up by up to £36 0845 770 8090
(including VAT) per fuel per year.
If you have a Smart Meter or if you submit a meter read every month then we will send you a bill Read types:
based on your actual energy usage. If you don’t have a Smart Meter or if you are unable to C Customer
submit a meter read every month then your bill will be estimated. E = Estimate
D Deemed
Electricity readings for meter Z14N181233 R = Routine
S = Smart
Opening Read Opening Closing Read Closing
I = Initial
kWh rate (£) price
F = Final
read date type read read date type read
08/06/22 I 7925.000 13/07/22 E 8286.694 361.694 0.14156 £51.20
Having trouble
understanding
Usage charge £51.20 your bill?
Click here
This bill is based on an estimated meter reading.
Click here to submit a meter reading.
 First Utility, PO Box 6363, Coventry, CV3 9LR

Account Number 2881486

13 Sep
Statement date 2022
Page 5 of 6

Gas statement
Gas supply number
Your total new gas charges £51.89 7702561203

Standing Charge - Gas. 36 days x 20.25p per day £7.29 Smell gas?
Call 0800 111 999
Usage charge - gas £42.13
Total supply charges £49.42 Read types:
C Customer
Plus VAT at 5% £2.47 E = Estimate
D = Deemed
If you stop paying by Direct Debit your gas Standing Charge will go up by up to £36 R = Routine
(including VAT) per fuel per year. S = Smart
If you have a Smart Meter or if you submit a meter read every month then we will send you a bill I = Initial
based on your actual energy usage. If you don’t have a Smart Meter or if you are unable to F = Final
submit a meter read every month then your bill will be estimated.
Gas Safe
Gas Readings for Meter U6S01047891302
Gas Meter Type - Metric
Register
Units are measured in cubic meters (m3).
Gas Safe Register
Opening Read Opening Closing Read Closing
read date type read read date type read Units m3
replaced the CORGI
gas register in Great
08/06/22 I 1774.0 13/07/22 E 1896.8 122.8 122.8 Britain and Isle of
Total m3 122.8 m3 Man. Always use a
Gas Safe registered
How we calculate your gas charges engineer to install,
m3 to kWh conversion
repair and service
your gas appliances.
Date m3 Correction factor Calorific value kWh Rate (£) Price
Always ask to see
13/07/22 122.8 x 1.02264 x 39.3 ÷ 3.6 = 1370.917 x 0.03073 = £42.13 their ID card. Be gas
Total usage charges = £42.13 safe. For more
A correction factor of 1.02264 is applied to account for fluctuations in temperature and pressure of gas in the UK.
information and to
find and check an
The Calorific value is the amount of energy released when gas is burnt. The quality of gas varies slightly every day so the engineer go to
average Calorific value for the statement period is used when calculating the number of kilowatt-hours used.
www.GasSafe
Register.co.uk or call
0800 408 5500.
This bill is based on an estimated meter reading.
Click here to submit a meter reading.

Having trouble
understanding
your bill?
Click here
 Our fuel mixes
To see how we generate your electricity
supply, and its environmental impact, visit our
website at www.first-utility.com under “About
About your bill us” or search “our fuel mix”
Your bill has been designed using feedback from industry bodies including Ofgem, Citizens Advice
Consumer Services and Which? with the aim of making it clear and easy to understand. We continue
to develop our energy bills in line with customer and industry feedback. Moving home?
If you have a Smart Meter or if you submit a meter read every month then we will send you a bill based Don’t forget to let us know!
on your actual energy usage. If you don’t have a Smart Meter or if you are unable to submit a meter We need the date of your move; your final
read every month then your bill will be estimated. meter reads and your forwarding address.
For more information on how we estimate bills please visit the Help and Advice section of our Call us on 01926 320 700
website www.first-utility.com
Our commitment to you Understanding your bill
At First Utility we are committed to providing you with a valuable and reliable service. Our codes of
practice set out our full commitment to you, including advice on energy efficiency and a comprehensive Climate Change Levy (CCL) If you are a
complaint handling process to solve any problems. Please visit our Help & Advice section of our website business customer CCL is a tax on energy.
www.first-utility.com Its aim is to encourage users to improve
If you need to make a complaint energy efficiency and reduce carbon
It's easy to get free, independent advice so that you "Know your rights" as an energy consumer. You emissions.
might want to get a better deal, find out how to make a complaint, get advice about the quality of your Correction Factor The change in pressure of
electricity or gas supply, or ask for help if you're struggling to pay your bills. To "Know your rights" visit the gas from sea level to the gas supplier
www.citizensadvice.org.uk/energy for up-to-date information or contact the Citizens Advice consumer requires a correction factor to be applied.
service on 03454 04 05 06 (or Citizens Advice Scotland on 0808 800 9060). Calorific Value Gas is charged on the amount
Our complaints handling procedure is available to view and download on our website, www.first- of energy (heat) that it releases. The calorific
utility.com, where you can also find details of how to make a complaint. If you need to obtain a copy of value is applied to convert the units of gas
our complaints handling procedure, free of charge, you can contact our Customer First Team on 01926 you have used in volume to the actual
320 700. amount of energy used.
You can now also use Resolver, an independent complaints service. Visit
www.resolver.co.uk/companies/first-utility-complaints to raise your complaint via their simple online
process, and we'll work with them towards a swift resolution for you.
If you remain unhappy with our resolution of your complaint, or if your complaint has not been Help and Advice
resolved within 8 weeks of the date you told us about it, you may refer the matter to the Ombudsman Visit our website where we have
Services: Energy on 0330 440 1624 or at www.ombudsman-services.org/energy. They are free and
independent, and we are bound by their Julision. answers to an extensive list of frequently
asked questions. www.first-utility.com
Additional Services and our Priority Services Register
If your circumstances mean that you need extra support from us (for example, you may be of pensionable
age, disabled, suffer from ill-health, or have young children) we have a range of additional free services
which may help. You can also ask to be added to our Priority Services Register (PSR). For further Need assistance?
information, take a look at our website. You can register online, download the application form, or call us If you have a query about your energy bill or
on 01926 320 700 to find out more. need help understanding it then talk to our
customer service team.
Paying Your Bill
The easiest way to pay your bill is by Direct Debit. We tell you in advance when each payment will be Customer service: 01926 320 700
made, so you remain in control. Payments made by a method other than Direct Debit may incur a charge customer.service@first-utility.com
of up to £36 per year.
Business support: 0800 0115 090
To set up a Direct Debit payment business.support@first-utility.com
To set up a Direct Debit simply fill out the form below and return it to us at the address shown.
Alternatively, call us on 01926 320 700. We offer a range of services to assist you if you are
having difficulty paying your bill. Our obligations are
Online payment by Credit/Debit card set out in our statement “I’m struggling to pay my bill
If you have an outstanding balance on your account you can make a secure payment online using a – what should I do?” and in our policy “Paying your
credit or debit card. Simply log on to your account by visiting www.first-utility.com and clicking on 'My bill – help for domestic customers”. Both are
Account'. available on our website. Contact our Credit Control
Paying at a bank team on 01926 320 778 or email them on
Cash payments can be made over the counter at any Barclays branch. Simply fill out the Giro slip if credit.control@first-utility.com
provided. Please include your customer account number as a payment reference.
Paying by cheque
If you want to make a payment by cheque please allow at least 2 working days before the due date for First Utility Limited, PO Box 6363, Coventry, CV3 9LR
us to receive your payment. Cheques should be made payable to "First Utility Ltd" and sent to First Registered in England and Wales: Registered Number 05070887
Utility, PO Box 6363, Coventry, CV3 9LR. Please ensure you write your account number on the reverse Registered Office: Columbus House 2, Westwood Business Park,
of the cheque and remember to attach a stamp. Westwood Way, Coventry, CV4 8HS

Instruction to your Bank or

Building Society to pay by Direct Debit

Please fill in the form and send to First Utility: PO Box 6363, Coventry, CV3 9LR The Direct Debit Guarantee
Name and full postal address of your Bank or Building Society Originator's Identification Number
To: The Manager Bank/Building Society
6 8 5 8 8 9
l This Guarantee is offered by all banks and building societies that accept
Address Reference (please insert your First Utility account number) instructions to pay Direct Debits.

l If there are any changes to the amount, date or frequency of your Direct Debit
First Utility will notify you three working days in advance of your account being
Instruction for your Bank or Building Society debited or as otherwise agreed. If you request First Utility to collect a payment,
Please pay First Utility Direct Debits from the account detailed in
this instruction subject to the safeguards assured by the Direct confirmation of the amount and date will be given to you at the time of the
Postcode
Debit Guarantee. I understand that this instruction may remain request.
with First Utility and, if so, details will be passed electronically to
Name(s) of Account Holder(s) my Bank/Building Society.
l If an error is made in the payment of your Direct Debit or your bank or building
society you are entitled to a full and immediate refund of the amount paid from
Signature(s) your bank or building society.
Branch Sort Code - If you receive a refund you are not entitled to, you must pay it back when
First Utility asks you to.

Bank/Building Society account number l You can cancel a Direct Debit at any time simply by contacting your bank or
Date building society. Written confirmation may be required. Please also notify us.

Bank and Building Societies may not accept Direct Debit Instructions for some types of account