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Dan Lok - The Perfect Closing Script - Module 3 The Commitment Step
Dan Lok - The Perfect Closing Script - Module 3 The Commitment Step
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MO DULE 3
SIFU DAN LOK: So, here is some of the questions I like to use to close.
Never ask for the sale because it’s better to receive
than to beg. Okay? So I don’t like to say, “You want to
buy now?” No. Different ways of ... And I can talk about
many, many different ways of close. I prefer something
simple as just one couple questions. What would you
like to do next. Say it with me. What would you like to
do next? Where should we go from here? What would
you like to do?
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SIFU DAN LOK: Yeah, so after we’ve done all the closing and all that
stuff and now I’m going to ... So, Des, what would you
like to do next?
SIFU DAN LOK: Let’s pretend it is. What would you like to do.
SIFU DAN LOK: So right there, I’m sorry what, that’s a verbal handshake.
That I heard him the first time but I want him to say
it again. It’s a verbal commitment. It’s like a double
commitment, a confirmation. So I like to do that a lot,
I’m sorry, what? That they might say, “Well, let’s get
started.”
I’m sorry, what? Pardon me? Yeah, let’s get started. And
then they raise their voice, that’s a verbal handshake
right there. It’s a very, very powerful technique, I like to
do that a lot. And sometimes, I might say it a couple of
times. I might have some fun say it one time, two times.
I’ll demonstrate just one more time. So Desmond, one
more time.
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DESMOND: Well, Dan, you know, the money is tight but if you say
this is going to work then, yeah, let’s go ahead and do
this?
SIFU DAN LOK: Are you sure, because it’s okay to say no.
SIFU DAN LOK: I’m sorry, what? I just dropped my phone, one more
time?
DESMOND: Boom.
SIFU DAN LOK: So that’s like multiple times. Right there. Okay? So very,
very powerful. How am I going to try this during role
play?
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DESMOND: Okay.
SIFU DAN LOK: Sifu Dan Lok: Go ahead, ask me how much this is.
DESMOND: Dan, can you share with me, how much is this program?
SIFU DAN LOK: That’s a lot of money. You’re probably not comfortable
spending 25k. Are you?
DESMOND: Yeah, you know, I just paid a whole bunch of bills. Ah,
man. Is that all due right now, do I have to pay all of that
in one shot in US dollars?
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SIFU DAN LOK: Are you talking about some kind of a payment plan or
something like that?
DESMOND: Yeah. You know, if I could split it up. I mean, I really want
... I don’t want to lose my spot, I want to get in. But, I
just don’t have 2,500 right now, it’s a little bit tight right
now.
SIFU DAN LOK: Well, Des, I get the feeling I don’t think we’re going to
do business today. Before I go, any questions?
DESMOND: No, no, no, no. I mean. Ah man, is there a way, like I
said, is there a way we can just break these up? I mean
would you guys accept that?
SIFU DAN LOK: What would you be comfortable putting down to show
a commitment?
DESMOND: I got a $1,000 right now. And I can probably see if I can
get a line of credit or you know, get some financing on
my home right now.
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SIFU DAN LOK: Like, 1,000. Are you talking 1,000 a month? That will
take 25 months to -
DESMOND: I don’t know. I’m not saying 1,000 a month. I could put
1,000 right now to show you I’m serious.
DESMOND: Well, I know I’ve got pretty good credit. I just haven’t
asked for it recently and you know, our house, the
value’s gone up. So I might be able to refinance the
house or something and get some extra financing.
SIFU DAN LOK: You’re sure you want to refinance to do this, that’s a big
commitment? You’re sure you’re comfortable with that?
SIFU DAN LOK: And if you were to talk to the banker, how much you
think you would be able to get from the bank?
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DESMOND: Well, you know, I think our house has gone up by about
an extra 100,000. So I probably take the full amount if
they allow it. I’d pay off some debts, we’ve got some
other credit card debts as well. Some repairs that need
to happen on the house as well. And I’ve got to pay
some outstanding bills and stuff like that.
SIFU DAN LOK: And you say you’re comfortable putting down a 1,000
just to hold your spot?
SIFU DAN LOK: And throughout this program, and this is a eight week
program, how much time ... because we were talking
about earlier that you are making about 100k a year
right now. And you want to basically double that by the
end of the year, right?
DESMOND: Yeah.
SIFU DAN LOK: How much time, realistically, with everything that’s
going on, you can devote this. Because I don’t really
want you to join a program if I don’t think you can
commit, right?
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SIFU DAN LOK: Right, right. So you’re comfortable putting in ... Because
the class is usually evening. And could be a few hours
long. And there’s some assignments in between. It’s
a big commitment, right? Because whatever you’re
investing, I don’t want this to be a cost. I want it to be
an investment for you.
SIFU DAN LOK: Where you’re investing in yourself, you’re not investing
in us, you’re investing in yourself and through us. So you
have a skill that will serve you for the rest of your life. Is
that what you’re looking for?
DESMOND: It is. You know, and I know it’s going to take time. I’ve
gone through courses, I’ve taken certifications before.
It’s never easy. Obviously, I will have to sacrifice some
family time and maybe some sleep as well but you
know, I know that if I do this I can double that income, it
will make a big difference for us next year.
SIFU DAN LOK: Okay, so I think here’s what we’ll do. I’ll hold your spot,
I’ll take just 1,000 on deposit. And you said you’ll talk to
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SIFU DAN LOK: And Dan’s course is starting next week. So what I’ll do I
take down the deposit and I know you talk to the bank.
What I’ll do is I’ll send you a simple link and you can pay
through there. Des, if I don’t hear for you in a week, I’ll
take that as a no. Then I’ll just take that you’re not going
to move forward, Des, I’m just going to refund your
money.
SIFU DAN LOK: Okay. So I’m not going to chase you and things like
that, you know that, right?
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SIFU DAN LOK: Boom. Off the role play. Put in the chat whatever you
learned. Right, it’s asking questions, very smooth. I’m
still qualifying him. I’m pushing the way. Right? I’m not
trying to ... No, I’m saying, “Talk to your banker, are you
sure, how much could we get? You sure you want to do
this?” There are a lot of…
So, let’s just go back and do just a little bit more role
play because I want you to get...
Are you learning from this?
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SIFU DAN LOK: Oh no, big warning, disclaimer, do not copy that, you
will fuck it up.
DESMOND: Yeah, there’s a lot in the email and the lead up to it and
the way the calls book, there’s a lot of authority with it.
Right? For you guys, you can come on. Again, this is a
dance. It’s not where you just follow it script by script,
okay? If the prospect coming on is a little bit happier,
you can still be that doctor and the prospect, again, you
never hear doctors coming in at someone saying, “Hey,
how is it going?” Or, “I only have 30 minutes, so this is
how it’s going to work.” Right? They don’t do that.
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SIFU DAN LOK: Yeah. So, I was talking about how the way that
Desmond does it, I’m going to teach you ... I’m not
going to teach you, I’m going to demonstrate this.
Don’t do what I do. I’m at a point where I actually like to
close sales with fewer words. To me, it’s like a game. If
I can use fewer words, like people use, they say, I don’t
know, they use 500 words. I want to see if I can close
with 50 words, 100 words. That’s the game that I like to
play. Right?
DESMOND: Okay.
SIFU DAN LOK: To see the difference. So let’s just go back to the
agenda step very quickly.
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SIFU DAN LOK: Yeah, so we’ll just jump into it. We don’t need to ring
ring ring. We’ll just say, “Hey, Des, I’m glad that we are
having this conversation today.” Before we get started,
can you do me a favor?
DESMOND: Okay.
SIFU DAN LOK: Sifu Dan Lok: And the third thing that you could say but
I don’t want you to is I want to think about it because
usually, when I hear that it means there’s a no but
usually clients and prospects, they’re trying to be polite.
Can we just agree on that before we get started?
SIFU DAN LOK: Okay. So walk me through a little bit about your
business and what you’re looking for.
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SIFU DAN LOK: Bla bla. Boom. See, that’s agenda, slightly different tone
but I set the agenda there you could totally use. I’ll do it
now the way I set the agenda. I can set the agenda, you
can see, with one line. Just one line. Okay. Just with my
tonality, I set the agenda. Now you can ring me.
DESMOND: Hey. Yeah, Dan, basically, I watched the webinar and I’m
really curious to find out about this high ticket closing
program.
SIFU DAN LOK: Okay. And what were you hoping to get from me
today?
DESMOND: Well, you know, I’m hoping to just maybe find out a
little bit more about what’s involved in the course and
maybe how much do I have to pay for it, and stuff like
that. You know, what happens after I graduate?
SIFU DAN LOK: Pause, out of the role play. I’ve set the agenda already.
Right there. I don’t need to set the agenda doing all the
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SIFU DAN LOK: Do you see the difference? I could do very little. Very
little. So that’s what I like to do. Sometimes, I even say
something like ... I’m going to say, “Hey, Desmond, can
you do me a favor?”
SIFU DAN LOK: Could you tell me no upfront if this sounds like we’re
not going to do business today?
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It’s like, whoa whoa whoa whoa whoa. What’s going on?
Right? Here’s another one that I like to do sometimes,
doing the objection and this and that where, again, this
is my way, don’t try to copy it. You got to have a lot of
training, tonality and just certainty to pull this off. Right?
Because if you don’t do it right, it’ll come across rude
and you piss off people. There has to be a way, just
the right amount of the tona- ... The right amount of
conviction, right?
Here’s another one. Just one more and then I’ll move
on. Let’s say Desmond you want to move forward with
25k but you’re just struggling with money and just on
the fence, okay?
SIFU DAN LOK: I don’t know. How do you think they afford it?
DESMOND: Man, I don’t know. You know, I’m not sure ... I guess this
probably would help and work but that’s a lot of money
to put in.
SIFU DAN LOK: Sifu Dan Lok: Yeah, and Desmond, before I get off the
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DESMOND: Desmond: Well, you know, I’m not trying to end the
call, but I think, I guess because it works. People go to
you-
SIFU DAN LOK: Sifu Dan Lok: I’m sorry, what? You said?
SIFU DAN LOK: Sifu Dan Lok: And you think it works or you know it
works?
SIFU DAN LOK: Sifu Dan Lok: But is it going to work for you?
DESMOND: Desmond: I hope so. You know, I really would love to.
SIFU DAN LOK: Sifu Dan Lok: You don’t sound very certain.
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SIFU DAN LOK: Sifu Dan Lok: And how can we make sure that this works
for you? What can I do to support you?
SIFU DAN LOK: And when you say return, what kind of return on
investment are you looking for? You’re looking to invest
$25k and then make how much?
SIFU DAN LOK: You know what? Then that’s when you shouldn’t join.
SIFU DAN LOK: Because if you make the 25k back you’re back to where
you are today.
SIFU DAN LOK: Paint a picture for me. How much more?
Let’s say 12 months from now.
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SIFU DAN LOK: And if this program was able to help you generate a
100k in the next 12 months, how would you feel about
that?
DESMOND: I’d be very, very satisfied, I’d be very happy. You know,
and everything will start moving forward again.
SIFU DAN LOK: A lot of people, they say they’re going to be Dan’s
number one mentee, but usually it’s not talk.
SIFU DAN LOK: You’re not one of those guys who just talk and don’t
take action, right?
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SIFU DAN LOK: You know what? You do sound like an action taker to
me and I know how important this is to you. What shall
we do?
SIFU DAN LOK: Because Des, I don’t want you to do it because I asked
you to do it, I don’t want you to do it because Dan
asked you to do it. I want you to do it because I want
you to say you want to do it.
SIFU DAN LOK: And you’re committed to attending a class and then
implementing what you learn?
DESMOND: Yes.
SIFU DAN LOK: And do everything you possibly could to hone this skill,
right?
So, again, it’s not one thing. We did many, many, many,
many things. We did many, many things. That’s how
my closing call usually goes. Of course, I don’t get on
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That’s high ticket closing. You can see after Des made a
decision, after he said, “Yes,” it’s a relief. You can see if
this is a real life scenario, after he made the decision, it
would be a relief for him. It would be like, “Okay, finally.
I’m doing something to better my life, to better my
family’s future.” He’ll be so thankful, he’d be so grateful.
That’s why I said, high ticket closing is not something
you do to a prospect, it’s something you do for him.
But he cannot see him, he’s afraid, he’s on the fence,
he’s got a lower self, he’s got so many things that are
holding him back, mentally.
I need him to sell himself, not for me. For him. Because
what’s the point of me closing the sale if he’s not going
to show up, he’s not going to do the work, he’s not
going to put in the effort and learn? Then I’m doing him
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