Questionnaire

1. What are the functions performed by the accounts office?

a) ☐ Calculating and preparing the payroll
b) ☐ Dealing with credit and budgetary control
c) ☐ Collecting outstanding debts accounts receivable
d) ☐ Investing the credit rating of customer
e) ☐ Auditing the books of accounts internal audit
f) ☐ Depositing the firms cash into bank accounts
2. On a scale of 1 -5, five being the highest. How important is the accounts department to the
organization?
a) ☐ 1 b) ☐ 2 c) ☐ 3 d) ☐ 4 e) ☐ 5
3. How does the accounts department office handle delinquent debtors?
a) Send a statement of accounts informing customers of the current balances and
reminded him/her of the instalment date
b) Send a letter and change the customers interest on the arrears
c) Send a follow up letter outlining actions to be taken if an account is not settle within
a given time
d) Take legal actions
4. Which of the order mention department are liaise with?
a) Sale
b) Marketing
c) Human Resource
d) Dispatch/ Transport
5. To and the work of the account office which are the following document is prepared and
maintain?
a) Time Credit
b) Payrolls
c) Pay slip
d) Standing Order
e) Invoices
f) Statement of account
6. What accounting software packages are used?
a) Quick Books
b) Microsoft Excel
c) Peach Tree
7. How does the work of the accounts office aid the organization in realizing its goals?
a) Controlling the financing of the firm
b) Ensure that legal requirements are met
c) Ensuring the organization continues in business
d) Adjusting management in bad debts
8. Is the accounts office engaged in the internal auditing of the company’s accounting records?
☐ Yes ☐ No
9. What is the staff complements of the accounts office?
a) 1 – 4 b) 5 – 10 c) 10- 15 d) Above
10. Please indicate the equipment that are used in the execution of the functions of the accounts
office.
a) Cheque Writer
b) Currency Counters
c) Computers
d) Photocopiers
e) Fax Machine
11. How often is statement of accounts prepared and dispatched to customers?
a) Weekly
b) Monthly
c) Quarterly
12. Which of the following books of accounts are prepared by staff of the accounts office?
a) Cash book
b) Journal
c) Ledgers
d) Balance sheet

13. How would you rate confidentiality of information within the department?
a) Poorly
b) Very Good
c) Satisfactory
d) Excellent
14. Which of the following procedures are used for making and receiving payments by the
accounts office?
a) Cash
b) Credit Card
c) Credit Transfer
d) Cheques
15. What steps are taken to maintain confidentiality of records in an accounts office?
a) Passwords
b) Locks
c) Authorization Forms
d) Others
 Interview
1) How do you deal with credit and budgetary control?
________________________________________________________
2) Please name 3 types of equipment that are used to prepare accounting records?
________________________________________________________
3) What are the most challenging accounting tasks you faced by the dept. to perform
________________________________________________________
4) Are you familiar with the current accounting?
________________________________________________________
5) Please name the accounting software used in the dept.
________________________________________________________
6) What are the roles carried out by the accounts department?
________________________________________________________
7) Please state how the accounts office assist the company in attaining its goals?
________________________________________________________
8) Name two (2) accounting software you are familiar with?
________________________________________________________
50 E FIFTH STREET ALBERTTOWN

RE: PERMISSION TO CONDUCT A RESEARCH FOT THE SCHOOL BASED

ASSESSMENT

DEAR SIR/ MADAM

THE RESEARCHERS ARE GRADE 11 STUDENTS OF MORGAN’S LEARNING CENTRE

WHO ARE PREPARING TO SIT THE CARIBBEAN CERTIFICATE EXAMINTAION IN
THE SUBJECT AREA OF OFFICE ADMINISTRATION.

THE RESEARCHERS ARE TASKED WITH CONDUCTING AN INVESTIGATION ON

“THE ROLES AND FUNCTIONS OF THE ACCOUNTS OFFICE”. AS SUCH PERMISSION
IS BEING SAUGHT TO USE YOUR ORGANISATION TO FACILITATE THIS RESEARCH