Jalen A.

Ramos
BTVTEd-FSMT 2A

Food and Beverages Services NC II

FORM 1.1

SELF – ASSESSMENT
CHECK
(CORE COMPETENCIES)

CAN I…? YES NO

CORE 1: Prepare the dining room/restaurant area for service
LO1 Take table reservation /
LO2 Prepare service stations and equipment /
LO3 Set-up the tables in the dining area /
LO4 Set the mood/ambiance of the dining area /
CORE 2: Welcome guests and take food and beverage orders
LO1 Welcome and greet guests /
LO2 Seat the guest /
LO3 Take food and beverage orders /
LO4 Liaise between kitchen and service areas /
CORE 3: Promote food and beverage products
LO1 Know the product /
LO2 Undertake Suggestive selling /
LO3 Carry out Upselling strategies /
CORE 4: Provide food and beverage services to guests
LO1 Serve food orders /
LO2 Assist the diners /
LO3 Perform banquet or catering food service /
LO4 Serve beverage orders /
LO5 Process payments and receipts /
LO6 Conclude food service and close down dining area /
LO7 Manage intoxicated persons /
CORE 5: PROVIDE ROOM SERVICE
LO1 Take and process room service orders /
 LO2 Set up trays and trolleys /
LO3 Present and serve and food and beverage order to guests /
LO4 Present room service account /
LO5 Clear away room service equipment /
CORE 6: RECEIVE AND HADLE GUEST CONCERNS
LO1 Listen to the compliant /
LO2 Apologize to the guests /
LO3 Tae proper action the compliant /
LO4 Record compliant /

FORM 1.2

EVIDENCE OF CURRENT COMPETENCIES ACQUIRED

RELATED TO JOB/OCCUPATION
(CORE COMEPTENCIES)

Current Competencies Proof/Evidence Means of Validating

CORE 1: PREPARE THE DINING Competency may be Submit transcript of

ROOM/RESTAURANT AREA assessed in the work records of Certificate
FOR SERVICE place or in a simulated of Training
• LO1: Take table reservation work place setting Certificate of
• LO2: Prepare service Achievement
stations and equipment Certificate of
• LO3: Set-up the tables in Employment
the dining area Observation
• LO4: Set the Demonstration &
mood/ambiance of the Questioning
dining area

CORE 2: : WELCOME GUESTS Transcript of record Submit training

AND TAKE FOOD AND from an Certificate
BEVERAGE ORDERS educational/vocational Certificate of
• LO1: Welcome and greet institution Achievement
guests Certificate of Certificate of
• LO2: Seat the guests Achievement Employment
• LO3: Take food and Certificate of Observation
 beverage orders Employment Demonstration &
• LO4: Liaise between kitchen Questioning
and service area

CORE 3: PROMOTE FOOD AND Transcript of record Submit transcript of

BEVERAGE PRODUCTS from an records
• LO1: Know the product educational/vocational Submit training
• LO2: Undertake suggestive institution Certificate
selling Certificate of Certificate of
• LO3: Carry out upselling Achievement Achievement
strategies Certificate of Certificate of
Employment Employment
Observation
Demonstration &
Questioning

CORE 4: : PROVIDE FOOD AND Transcript of record Submit transcript of

BEVERAGE SERVICES TO from an records
GUESTS educational/vocational Submit training
• LO1: Serve food orders institution Certificate
• LO2: Assist the dinners Certificate of Certificate of
• LO3: Perform banquet or Achievement Achievement
catering food service Certificate of Certificate of
• LO4: Serve beverage orders Employment Employment
• LO5: Process payments and Observation
receipts Demonstration &
• LO6: Conclude food service Questioning
and close down dining area
• LO7: Manage intoxicated
persons

CORE 5: PROVIDE ROOM Certification of Employer Submit training

SERVICE Training Certificate Certificate
• LO1: Take and process Written Report Certificate of
room service orders Work Sample Achievement
• LO2: Set up trays and Certificate of
trolleys Employment
• LO3: Present and serve Observation
food and beverage order to Demonstration &
guests Questioning
• LO4: Present room service
account
 • LO5: Clear away room
service equipment

CORE 6: RESEIVE AND HANDLE Transcript of record Submit training

GUEST CONCERNS from an Certificate
• LO1: Listen to the educational/vocational Certificate of
compliant institution Achievement
• LO2: Apologize to the Certificate of Certificate of
guests Achievement Employment
• LO3: Take proper action on Certificate of Observation
the compliant Employment Demonstration &
LO4: Record compliant Questioning

FORM 1.3

SUMMARY OF CURRENT COMPETENCIES VERSUS REQUIRED

COMPETECIES

Required Units of
Training
Competency/Learning Current Competencies
Gaps/Requirements
Outcomes Based on CBC

CORE COMPTENCIES/LEARNING OUTCOMES

• LO1: Take table
CORE 1: PREPARE THE reservation
DINING • LO2: Prepare service
ROOM/RESTAURANT stations and
AREA FOR SERVICE equipment
• LO3: Set-up the tables
in the dining area
• LO4: Set the
mood/ambiance of the
dining area
CORE 2: WELCOME
GUESTS AND TAKE • LO1: Welcome and Submit transcript of
FOOD BEVERAGES greet guests records
ORDERS • LO2: Seat the Submit training
guests Certificate
• LO3: Take food and Certificate of Achievement
beverage orders Certificate of Employment
• LO4: Liaise between Observation
kitchen and service Demonstration &
areas Questioning
CORE 3: PROMOTE
FOOD AND BEVERAGE • LO1: Know the Submit transcript of
PRODUCTS product records
• LO2: Undertake Submit training
Suggestive selling Certificate
• LO3: Carry out Certificate of Achievement
Upselling strategies Certificate of Employment
Observation
Demonstration &
Questioning

CORE 4: PROVIDE FOOD  LO1: Serve food orders Submit transcript of

AND BEVERAGE  LO2: Assist the dinners records
SERVICES TO GUESTS  LO3: Perform banquet Submit training
or catering food service Certificate
 LO4: Serve beverage Certificate of Achievement
orders Certificate of Employment
 LO5: Process payments Observation
 LO6: Conclude food Demonstration &
service and close down Questioning
dining area
 LO7: Manage
intoxicated persons

CORE 5: PROVIDE ROOM  LO1: Take and process Submit transcript of

SERVICE room service orders records
 LO2: Set up trays and Submit training
trolleys Certificate
 LO3: Present and serve Certificate of Achievement
food and beverage Certificate of Employment
order to guests Observation
 LO4: Present room Demonstration &
service account Questioning
 LO5: Clear away room
service equipment

CORE 6: RECEIVE AND  LO1: Listen to the Submit transcript of

HANDLE GUESTS compliant records
CONCERNS Submit training
  LO2: Apologize to the Certificate
guest Certificate of Achievement
 LO3: Take proper Certificate of Employment
action on the Observation
compliant Demonstration &
 LO4: Record compliant Questioning

FORM 1.4

TRAINING NEEDS (CORE COMPETENCIES)

Training Needs Module Title/Module Of Instruction

(Learning Outcomes)
 LO1: Take table reservation
 LO2: Prepare service stations
and equipment
Prepare the dining
 LO3: Set-up the tables on the
room/restaurant area for service
dining area
 LO4: Set the mood/ambiance of
the dining area