INTRODUCTION TO

IT-BPM ENGAGEMENT

Group 2
 AT THE END OF THIS LESSON ,YOU
WILL BE ABLE TO:

GAIN A GENERAL BACKGROUND

1 OVERVIEW OF WHAT

OVERVIEW
IT-BPM ENGAGEMENT IS ALL ABOUT;
UNDERSTAND THE IT-BPM ENGAGEMENT
2 THROUGH PROVIDING INSIGHTS ON
CLIENT-SERVICE
PROVIDER RELATIONSHIP:
HAVE AN OVERVIEW OF THE
3 CLIENT-SERVICE PROVIDER
RELATIONSHIP AND CONTRACT,
PRICING MODELS
LESSON
OBJECTIVES

REPORTER: BRENDLY KATE MALAZARTE

 WHAT IS
IT-BPM IT-BPM

ENGAGEMENT ?
THE CLIENT SERVICE
A ENGAGEMENT SHOULD PROVIDER

HAVE:
RELATIONSHIP

CONTRACTS WITH CLIENTS

CLIENT SERVICES

REPORTER: BRENDLY KATE MALAZARTE

 WHAT YOU DO CLIENT SERVICE

HOW YOU DO IT WHEN YOU DO IT PROVIDER RELATIONSHIP

As a Client Service Provider Relationship, you must oversee the outsourcing involves in a client
company for the good service provider.

REPORTER: BRENDLY KATE MALAZARTE

 WHAT IS IT-BPM ?
Information technology and business process
management or It-bpm is when foreign Brands,
multinationals ,and even startups engaged the
service of a third-party vendor to manage
certain aspects of their work operations.

REPORTER: BRENDLY KATE MALAZARTE

 CLIENT SERVICE
PROVIDER?
Client Service Provider means a service
provider,contractor or other third party who
is engaged by a contracts with the client to
provide a managed or hosted solution for the
client .

REPORTER: BRENDLY KATE MALAZARTE

 CLIENT-SERVICE PROVIDER
RELATIONSHIP : ATTRIBUTES
Client Company is concerned with:

1.Quality transition of process

2.Efficient operation of business function that were
once handled in-house
3.The reliability of the service provider

REPORTER: RIKKI MAE LARGADO.

 CLIENT-SERVICE PROVIDER
RELATIONSHIP : ATTRIBUTES
Service Provider Company is concerned with:

1.Performance measures
2.Scope of service
3.Benchmarks to ensure objective standards in
assessing work quality

REPORTER: RIKKI MAE LARGADO.

 WHAT IS IT-BPM CONTRACT?
AN IT- BUSINESS PROCESSI MANAGEMENT (IT-BPM) IS
A FORMAL AGREEMENT BETWEEN A CLIENT AND A
SERVICE PROVIDER TO TAKE OVER A "PRE-AGREED
PORTION" OF CLIENT'S BUSINESS OPERATIONS.

REPORTER: MA. ANGELICA LLAMERA



1. SERVICE TO BE
PROVIDED

MASTER SERVICES
AGREEMENT
2. PERFORMANC HAS THE FOLLOWING
MANAGEMENT, ELEMENTS :
ISSUES, CHANGE
MANAGEMENT

3. COUNTY LAWS
REPORTER: MA. ANGELICA LLAMERA
 THE SOW:

1. CAN BE SIMILAR TO A "JOB ORDER"

2. IS GENERALLY AN
ATTACHMENT/ADDENDUM TO A SCOPE
MASTER AGREEMENT, POINTS TO OF
COVERING TERMS

WORK
3. MAY STATE THAT IN CASE OF
TERMS INCONSISTENCY, THE SOW OR
MASTER AGREEMENT

REPORTER: MA. ANGELICA LLAMERA

 •SERVICE TO BE RENDERED OR
PROVIDE

- AS DOCUMENT IN THE SCOPE

FIVE CORE OF WORK .
ELEMENTS OF THE

IT-BPM

CONTRACT: •PERFORMANCE STANDARDS

- EXPECTED FROM THE SERVICE

PROVIDER.

REPORTER: KIMBERLY SEBASTIAN

 •TIMELINE

- REFER TO TWO THINGS:

1. WHEN WILL THE TRANSITION
FIVE CORE START?
2.FOR HOW LONG THE
ELEMENTS OF THE CONTRACT WILL BE IN EFFECT.
IT-BPM

CONTRACT:

•COSTS

-PAYMENT MADE BY THE CLIENT.

REPORTER: KIMBERLY SEBASTIAN

 •OTHER SPECIFIC OPERATION
REQUIREMENTS
FIVE CORE

ELEMENTS OF THE - VERY SPECIFIC CONTRACTUAL

IT-BPM DETAILS THAT BOTH THE CLIENT
CONTRACT: AND SERVICE FROM AMBIGUITY .

REPORTER: KIMBERLY SEBASTIAN

PRICING MODELS
The price of the service to be provided is a very important
part of contract .it has implications to the cost of
service and the profitability of the business of both the
client and the service provider.

REPORTER: RACHELLE MOCORRO

THERE ARE TWO PRICING
MODELS:

(1) FIXED PRICE

REPORTER: RACHELLE MOCORRO

 FIXED PRICE:

A fixed, pre-agreed
This pricing models is price per unit is
easy to plan and more negotiable (e.g., a
predictable than other fixed price per call or a
pricing models. fixed price per
transaction)

REPORTER: RACHELLE MOCORRO

 FIXED PRICE:

1. ADVANTAGES FOR SERVICE PROVIDERS:

2. ADVANTAGES FOR CLIENTS

3. DISADVANTAGE

REPORTER: RACHELLE MOCORRO

 EXAMPLE:

YOU AND YOUR GROUP MATES DECIDE

THAT YOU WILL BE HAVING YOUR NEXT
GROUP MEETING AT MCDONALDS.

REPORTER: RACHELLE MOCORRO

 (2) TIME
AND
MATERIAL

REPORTER: FRENCEL ALBITOS

 THE PRICE FOR
SERVICE IS BASED
1 ON TIME AND
MATERIAL THAT WAS
TIME USED.

AND 2
USED WHEN A SERVICE IS
VERY FLEXIBLE AND IT IS

MATERIAL
NOT PREDICTABLE IN TERMS
OF HOW MUCH TIME AND
MATERIAL IS NEEDED.

REPORTER: FRENCEL ALBITOS

 IN SOME CASES, A
MAXIMUM PRICE FOR
THE SERVICE IS
TIME 3
NEGOTIABLE BY THE
CLIENT/CUSTOMER TO
AND BUILD IN SOME
CONTROL OR SAFETY
MATERIAL LEVEL.

REPORTER: FRENCEL ALBITOS



REPORTER: FRENCEL ALBITOS

 ·WHAT IS IT- BPM?

·WHAT ARE THE MAJOR

ELEMENTS OF IT- BPM
CONTRACT?

·WHY IS IT -BPM CONTRACTING

ASSIGNMENT:
IMPORTANT TO CLIENTS? THE
SERVICE PROVIDER?

·GIVE THE TWO PRICING MODELS?

 GROUP 2
REPORTERS:

THANK
ALBITOS, FRENCEL
LARGADO, RIKKI MAE
LLAMERA, MA. ANGELICA
MALAZARTE, BRENDLY KATE

YOU!
MOCORRO, RACHELLE
SEBASTIAN, KIMBERLY