User Journey

[Name of Product]
User Requirement Scope
Background
In this section, provide the rationale for the request. Also, mention the objective of
providing this solution.

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Requirements
In this section, please describe your requirements in form of short, simple description of a
feature required to provide the new capability achieving a specific goal

Requirement Prioritization

Priority Description
P1 Functionality/Capability is a must Have for go live and non-negotiable for system deployment
P2 Functionality/Capability is a must have for go live however a work around is acceptable as a stop gap
P3 Functionality/Capability is a required however negotiable to be delivered in future phases
P4 Functionality/Capability is a nice to have

Number Requirements Priority

UR 1
UR 2

Note: All P1 & P2 requirements forms customer acceptance criteria

Target segment

Identify the various user classes/segments that you anticipate will use/adopt this product or
service.

Internal Staff
Call Centre
Other – <please specify the details>
Dealers/Agents
Subscribers
GSM Subscriber– Prepaid
GSM Subscriber–Postpaid
Visafone Subscriber- Prepaid
Visafone Subscriber- Postpaid
Data Subscriber –Prepaid
Data Subscriber –Postpaid
Fixed Line Subscriber –Postpaid
Fixed Line Subscriber –Prepaid
Mobile Financial Service Subscriber
Digital Services Subscriber

Other Subscriber – <please specify the details>

Enterprise
SMEs
Corporate
Carriers

Other – <please specify the details>

Benefits

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 In this section, please detail the key benefits of the proposed Product/System

Business Rules
In this section describe the Business and Operational Rules that will drive or be impacted by
this change. E.G. Service fulfilment/customer order management, service assurance/customer
management, billing, and revenue assurance, etc.

Business Rules
<Describe the new business rules that will apply due to this change in the systems and
software. These are policies/guidelines that govern the business processes executions
and their actors >
Number New Business Rule- Service #1 Contestant Recruitment
BR 1
BR 2

BR 3

Number New Business Rules

BR 1
BR 2
-

BR 3

Business Processes

Business Process
<Highlight the stepwise process and/or flowchart of the business processes that should be executed based on new
business rules. This should have the sequence of steps clearly highlighted. A Process must at a minimum contain a
trigger, a set of activities and a defined output >

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Step Task Responsibility
01 Start

02

03

04 End.

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